University Inn & Suites San Antonio

Very good

You get what you pay for

Una buena estancia, la persona de recepción excelente trato, volvería a quedarme solo fue una noche

Great house keeping very clean

Exceptional

Rooms were very clean and staff was friendly and the air conditioning was very cold

Location was good The carpet and sofa had stains the toilet top had a crack on the top

The carpet and sofa had stains the toilet top had a crack on the top

Bad

Good

The location and cost were perfect. The A/C was great. Staff was very friendly and I was surprised that cleaned the room everyday of my 4 day stay. Holes in the tub enclosure tile from previous attempts for shower curtain rod. Bad stain in carpet. In all fairness, it looks like they are gradually repairing and updating the rooms.

The location and cost were perfect. The A/C was great. Staff was very friendly and I was surprised that cleaned the room everyday of my 4 day stay. Holes in the tub enclosure tile from previous attempts for shower curtain rod. Bad stain in carpet. In all fairness, it looks like they are gradually repairing and updating the rooms.

The room smelled of smoke making it a very uncomfortable stay.

Enjoyed are stay , beds are comfortable!!

Pleasant

Exceptional

I liked the clean beds. No bugs. AC worked. Stains on the furniture. Cracked and stained walls. Stained carpet. Staff took my personal hand towel while cleaning and tried to charge me for using a towel to wash off my makeup. I will not stay here again nor will I recommend it.

Stains on the furniture. Cracked and stained walls. Stained carpet. Staff took my personal hand towel while cleaning and tried to charge me for using a towel to wash off my makeup. I will not stay here again nor will I recommend it.

The staff is very friendly. Great location for visiting doctors and for shopping. Great restaurants around the location too.

It was some small time away from the family. Nice quite hotel and they had a pool!

Everything was as expected. Good room, clean and quiet. Thanks!

We’ve stayed here twice all for 3 days and the location is great. There’s no loiters there’s not drug dealers it’s quiet and everything is close by. It’s not a 5star luxurious hotel but if you need a place to stay and be comfortable this is the place!!! No security cameras.

Clean room and clean pool. Overall the stay was great. Had no issues and the staff were super friendly and always helpful.

The room had a musty smell and AC was not on so it was extremely hot in the room when we got there. The tv remote did not work and after taking a shower, the water didn’t fully turn off. The trash can outside by the stairs was extremely over filled and the place had a weed smell outside. Definitely not an ideal place to stay with your child.

Bad

room & private bathroom

room & private bathroom

Good, inexpensive overnight stay. Convenient to my meeting.

very well located , close to University and shops

If you want to go petty well this place found wha they can to get your deposit they went to the towel and shorts were stained how like really did you wash them or what is going on cause that is the most pettiest thing that heard

Everthing is great because it's close to my dr. visits, the shopping center and overall the staff is friendly. Kelly is always asking how things are and what we might be missing. Very accommodating with the handicapped room for my husbands needs. Close to many eating areas.

Good service Nothing

Good service Nothing

Very helpful staff, clean rooms, quiet at night perfect hotel

Clean, comfortable large rooms

Nothing

I liked the location simple to leave and come back. The staff especially Kelly were awesome very helpful. I only wish they had at least coffee from the machine on the office area. Evening else was just right. The bed and pillows were soft and comfortable. Will continue to stay there in the future.

The lobby was closed for breakfast due to being under construction. At least that’s what it looked like. One of the bed my daughter noticed it had ticks.

Clean rooms, no bugs, great staff, air conditioning and ice machine and drinks and snacks always available. Thanks

Good customer

Good hotel. Nothing special not too many sketchy people around, a few but not much can be done about the location. Staff were very nice. Room was okay. Good place to stay a night or two.

Muy cómodo el lugar. me encantó que cuando llegamos cansados el aire ya estuviera prendido y la habitación fresca.

My mistake I did not see the I rented a smoking room and it was unbearable and left early due to the odor. Food left in the fridge.

The desk clerks was really nice, im not sure if our reservation an us showing up so quick allowed them to clean the room in time, but the tub had not been cleaned with soap belonging to previous guess and dirty towel was still in the tub, the microwave had 2 mildew plates still in it and the air conditioning was not cold for the 99 degree weather we had, but the clerk did come and set it right. Overall not a stressful stay but I wasn't used to these issues. Would not stay again

Location and price was perfect. Rooms were

It was clean enough. the staff was very friendly

Convenient

Love it here

For the price, it’s the best anyone can ask for. No bugs as others say, it’s a great spot with great people. Nothing else to say!

Relaxed stay

Kelly and Pavin were great and very helpful. Good customer service and attentive to guest. Will come back again soon. Thank you.

After another hotel left me hanging by cancelling me for not showing up before 6pm, University Inn saved the day by accepting a reservation made after 9pm. I knew I should have booked them to start with. The room was clean, comfortable, quiet, no bugs, no smells, great AC. They did a $50 incidental hold that was released after room inspection, so no issues there.

The rooms were clean, staff was super helpful and super friendly. Highly recommend

For the.price, this is a great stay in the NW San Antonio area.

Exactly what I was looking for, easy check in, clean room, comfortable room and easy check out

The staff here is the main reason we have stayed multiple times when in San Antonio. The rates are reasonable, and it is conveniently located near restaurants and shopping. It could use some TLC but overall we enjoy staying here. Be aware that there is a fire station just down the road so if loud noises wake you easily, this might be a problem. Overall, great value for the money.

Good value, but you can hear traffic because rooms are accessed through outside doors. If you’re a light sleeper, might look else where.

It is an older hotel. Well maintained and they are still doing renovations and improvements. Rooms are ilder but clean. It is a no frills hotel but very worth the money.

Large clean rooms. Enjoyed the stay

Close to Six Flags and La Cantera. Not walkable areas around

Clean room, well located, safe, very pleasant staff

I would probably not stay here again, but ok for a night if you don’t plan on spending much time in the room.

I loved the area, felt very safe, the staff was very nice and helpful, I had a great stay, my room was perfect for me, I will be back

Everything is perfect, just the door lock is broken

Clean room great staff. Thank you will stay again !

Exactly what we needed. Nothing fancy. You can tell it’s an old building that had been renovated but we were taking three teenagers to six flags and this was perfect for our needs. Staff was friendly. Room was old but clean. Bed was a bit hard but I usually prefer firm anyway.

Property was old and some outlets didn’t work and the tv remote would only allow scrolling through channels one by one, but property was clean and staff friendly and helpful. Thought it was a good value for the price we paid.

Rooms are nothing like the pictures, I felt unsafe. Not recommended for a woman with children.

The room was ok for the price. The juice machines and ice machine were broken and it was a the beds were very uncomfortable.

Nice

Yes

Staff was friendly I had a problem with my room and it was addressed right away.

Great room

Staff was friendly, helpful, and professional. Room was in poor condition. We will not be teturning.

Clean room and great location

Clean rooms staff nice friendly, but entry doors need to install new doors had problems locking and bed m are hard otherwise is good.

Clean room, good price, uncomfortable bed

Clean rooms ,. Good for a travel stop hotel

Dated, but comfortable. Nice people. Wouldn't have taken the family there, but fine for a solo night in SA. It was exactly the level of hotel you'd expect for the budget price.

Poor condition

Front desk guy was absolutely rude and impatient. He was giving attitude for no reason. The stay didn’t help either, microwave didn’t work, bathroom was disgusting, room was dirty.

Place was absolutely amazing except the shower had no hot water when I went to clean up.

The staff was excellent and the rooms clean

Clean room. One of the best motels I have stayed.

The staff was very courteous, helpful and my room was very clean!

It was great for the price!!

Cool

Room was Clean

Everything was great

Very clean and the staff was great

Everything was mediocre

The room was clean. The staff is always friendly, the Shower could use more water pressure but other than that it is very quiet.

The lady at the front desk was very nice and welcoming. The issues were the rooms. The door to get in was very hard to get open, and I had to almost bust open the door to get in. There was a BUNCH of ants in the room. It was the second room I had tried and at the point I didn’t feel comfortable staying the night.

Staff was very kind and helpful

it was overall good

Just a terrible place to stay with family. Very dirty unsafe and dingy rooms. Our door would not open we had to jam it open and it was unsafe. This is not ok to have doors that don't open and close properly. The front desk person was very friendly and offered to give me back the deposit I paid for on top of the hotel charge. Never again

I arrived and checked in and was advised I would be charged a $50 deposit. I told them I would be checking the room and taking photos and was told it wouldn’t be a problem because the room would be clean as well as towels and amenities.we went to the room and immediately were met with a fowl odor, the furniture was stained and unclean and I checked the bed and found bed bugs. We did take photos quickly and left and went and asked for our money and deposit back. There were no reviews online about anything other than it was an old property. I can handle old but not the above conditions.

It's an old building but clean and cheap...many food options, good location

For what it is and the price, its not actually bad. Its was pretty clean, no issues with the rooms. Dont expect the hilton, but you arent paying hilton prices!

Low budget motel, didnt expect too much. Usual 1990s style decor, tired nweds remodelling. The major dissapointment not allowed for, was a shower that couldn't even get you wet. What a dismal dribble that couldnt even wet my bald head. The room coffee was nothing like coffee, and none available at breakfast time either. I'm British and used to poor hotels, but I would give this a miss next time and pay just a little more for a huge improvement.

GREAT staff at a SAFE and CLEAN place. The beds are comfy but items are a little worn and our tub didn't drain well after each shower. Solid place to stay if you’re on a budget and need to be in and out.

Good

Rooms smelled so bad. Beds had dents, hard, and so uncomfortable. We couldn't sleep all night. Sofa bed had tons of stains and towels as well. Definitely not a vacation place to stay with family. Never again staying here.

Room are older but well maintained. Evening and morning staff courteous.

Great stay as always

My vehicle was hit overnight and still waiting to receive the video footage. I believe the car that hit my vehicle was the owner so I am sure we won't receive any footage.

It was old and ran down,… but it was cheap and that is what i needed. There was literally a police stand off with guns drawn in the parking lot next door while we were there. We were not in a very safe area.

Older place but our stay was comfy and the service was great ❤️

The rooms are really ckean ,spacious and the staff is awesome. I have Multiple Sclerosis and when I was checking out the front desk csrwas really cool about helping me with my things. Whenever im in San Antonio University Inn and Suites is where to be be. Very pleasurable experience.

…

The beds were small and there was no continental breakfast as listed

I really enjoyed that I found myself in a situation with short under the deposit and he worked with me until I was able to take care of the situation and I was nice and quiet everything worked the bed was comfortable nobody bothered me really nice

Great stay and very affordable

room did not match picture shown, door did not have a second security.

Clean room, very convenient to six flags, and the lady in front office very nice

This place is just ok. No ice machines nonothing

It’s always a pleasure staying here and never have had any issues. Staff is always helpful and very friendly.

Nice snd quite. Great customer relation person.

Location

If you just need a decent place to stay its fine but if you're looking for any amenities this isn't the place.