Tru By Hilton San Antonio Downtown Riverwalk

Great breakfast

The location was fantastic 4 min walk to The Alamo and just a couple minutes more to The Riverwalk . The staff was amazing from getting us at check in and upon checking out Betty was phenomenal . Highly recommend staying here if visiting Downtown San Antonio!!!!

Nice, open, bright and just feels good.

This hotel was extremely LOUD… you can hear EVERYTHING FROM OUTSIDE AND IN THE HALLWAY. That was our biggest complaint. The hotel itself is decent but if you want to sleep at night in peace please find somewhere else! The valet was extremely slow as well.

N/A

Parking was very limited and sidewalks not user friendly for handicap. Property was very clean and very nice people. Would stay here again.

The staff and cleanliness of the hotel was really nice! My only gripe with our stay was about parking. They have NO parking it is Valet ONLY. It was probably mentioned somewhere, but honestly, it wasn't clear enough for me to catch ahead of time. Me personally? I don't want have to pay for parking after already paying for the room itself. Other than that it was a great stay and if there was parking included we would go again.

Had no issues whatsoever :)

Very good

Comfortable clean room in a handy location to downtown Breakfast

No parking. Window unit was hard to find a good room temp.

Comfortable clean room in a handy location to downtown Breakfast

Location No parking. Window unit was hard to find a good room temp.

La primera recepcionista que nos recibió TERRIBLE nada formal… de resto súper bien , el internet del televisor TERRIBLE, pedí que lo arreglaran y no hubo nadie que nos hiciera el favor …

Parking is horrible unless you get valet

Would come back and stay

I had a great experience as always when i stay here

staff great

Our biggest complaint is the parking company associated with the hotel. It was stated that it was $35 for the evening. With taxes and fees and an additional $10, it was over $50. Just something to keep in mind when booking here

Great place to stay Close by the Alamo None

Close by the Alamo None

Breakfast were very nice easy the room was very clean thank you so much!!!!!! We will choice again for futur trip!!😀😀😀😀

Overall great experience especially for multiple night stays.

Poor

Breakfast could use a little more variety. Floor was dirty and slippery inside the cramped room. Too small for 2 people.for 5 day stay. Loud street noise but great to be close to all.

Excellent service

Clean, friendly staff NO PARKING FOR THIS HOTEL

Every thing was great . Staff breakfast room . It was clean no issues at all The hot water could be a bit hotter

Every thing was great . Staff breakfast room . It was clean no issues at all The hot water could be a bit hotter

NO PARKING FOR THIS HOTEL

It was a good price. Loved our vallet attendant! The breakfast could use some improvement. The scrambled eggs were disgusting! Coffee was bad also.

It was a good price. Loved our vallet attendant! The breakfast could use some improvement. The scrambled eggs were disgusting! Coffee was bad also.

Overall I really enjoyed staying here, the hotel and room were very clean and there were great breakfast options in the morning. However, bed and pillows were terrible. The bed felt like there was no padding or support left and you were sleeping on springs. The pillows were so flat I had to stack 2-3 to get something to sleep on. Together it made for some rough nights sleeping.

Bed in the room was hard as a rock and no water pressure in the shower.

Good

staff were great and location was perfect. outside street parking was cheap and safe.

$35 for valet parking only.

Exceptional

Great place to stay. Will definitely book again.

Simple check in, room was clean. We had no issues.

Great!

Good location just a short walk from The Alamo and Riverwalk. Room was clean and spacious and the bed was very comfortable, All staff I encountered were very friendly and helpful. The only downside for me, was the noise from the Interstate, which did keep me awake but I am a light sleeper.

I will NEVER patronize the Hilton hotel chain again. My trip wasn't for pleasure, but to visit a sick family member.

Room need to be clean more . Wall paper coming off . I had to run water for like 10-15 minutes so warm water could reach the shower. Which it was an inconvenience. I though it was only out room but after talking to other people it was also their room. Breakfast was a plus n it was included

Staff was great and very helpful

The rooms were pretty small but clean. Location was great for what we needed. Saved a lot of money by parking on the street. The website claimed 24 hour coffee. However evetytime my husband went for coffee it was either cold or out. He had to ask for it at least 6 times during our 2 night stay. Breakfast was OK.

There is cheap parking out front if you can get it and they let me know before i paid for valet, i only went for a concert so it was helpful to sabe the money. The breakfast was not bad and staff was super sweet. The room was very clean and had a nice big window. It was a great experience all in all considering we didn’t require a long stay but I’m sure a longer stay would have been just as accommodating. Can’t go wrong staying here.

Clean room, bed was comfy and staff was very nice and friendly.

Aside from sleeping we didn't use much of the other facilities.

The front desk, Shelby was amazing! The breakfast was good too!

Good location for events parkin best if ypu dont want to pay

Perfect stay!

Perfect stay!

The location Pool out of service and vallet parking sign outside said $35.00 parking and i was charged $51.00

Excellent place

Excellent stay and really helpful staff. Highly recommended. Will be staying here again for any future trips. Breakfast was also included, which was also really good.

Was not told I had to pay for parking and where they parked it was not good for it back full of ants and spiders and one of the drivers broke the side where you push seat to go forward and backwards and when I told front desk they couldn’t do anything about it

Clean rooms, walking distance and parking excellent service

Very clean, great location, friendly staff, and lots of amenities!

The hotel has a great location. And is good to stay a night or two.

Good stay for a good price.

Nice and close to fun areas

Great service!

Too many bugs on first floor. Giant roaches as well. Very humid and sheets are cheap thin

Very worn. Wallpaper falling off walls, carpet stained, board games offered are all mixed up and unusable. Staff, including ballet, are wonderful

The walls are extremely thin. You can hear everything. The maids start vacuuming early all around you when you are trying to sleep. You can hear stomping all the way down the hall from the floors above. You can tell they took an existing building, threw up some thin Sheetrock, and gave it a facelift. There is mandatory valet parking because there is no parking unless you want to park under the overpass with the junkies that hang out there.

Parking is $40, might at as well pay for a more expensive hotel with parking included.

Rooms and bathrooms were filthy. I even found dead cockroaches around the bed.

No parking available on site have to use the valet which cost money or park across the street which also cost money. Room smelled musty. Whole place felt dirty did not feel clean at all. Pool looks way better online. Also $100 deposit held which was not stated before checking in.

There is no parking included besides valet which is $35 a day. There is a public parking lot but the day pass expires everyday at midnight.

Great place to stay. Friendly staff and location was great. Comfy bed and good breakfast

National wide outage for Hilton so we couldn’t check in. Finally after 8pm they manually checked us in. Pool was not clean and unusable.

Everything was nice I love the location the parking not so much we were checked in like six hours late because the system was down I did not like that

Bad AC in 215 sr

Everything was perfect. The valet, the check in, the staff, the room. Great, just smooth as can be. We stayed here to be close to the imax, and it all worked out perfectly.

There is absolutely zero parking at this building, zero, I was told valet for parking was 40 dollars and was charged 50 dollars, homeless population on the street around and in the hotel entrance was horrible, very uncomfortable, I got cursed at by a homeless lady asking for me to go inside and make her a cup of coffee while waiting for the valet to bring my truck. Building is brand new but the location and the atmosphere absolutely horrible! Could not even rest because of inside foot traffic and the concern of where my truck was taken, horrible location!

The maid service didn’t want to give extra towels and did a very poor job cleaning room I have pictures upon request

On a positive note, Mercedes, the front desk manager, was absolutely amazing. She went completely out of her way to make me feel comfortable and took the time to genuinely listen to my complaints about the valet situation. While her excellent customer service was greatly appreciated, the hotel really needs to address the issues with PMC.

This hotel was very nice and the breakfast was delicious. However, there is no self parking and the valet gets your car when they feel like it, not when it's needed.

Clean rooms and easy walk to shopping and activities.

In my opinion, $200 dollars a night? Not worth the price... won't stay there again.

Clean room, Breackfast, good ambient, river walk

Clean room. Convenient, walking distance to Alamodome, Convention Center and Riverwalk. 15 mins away from San Antonio Airport.

It was a great home base and the games in the lobby are really fun.

Very clean nice staff. Pool too small.

Great stay!

Thing is they do not have parking have to walk 10 minutes to a decent parking garage, which is not a big deal

The hotel was pretty clean but we did have trouble with some giant roaches that showed up inside because of the heat. It is not that the hotel was not clean, they were just coming inside to the cool of the hotel from the city heat because it was so hot. Other than that the plae and people were amazing.

Enjoyed a nice clean hotel when walking in and our room was super clean and neat!

What I didn’t like about is there’s no self parking. You either have to look for a parking lot in other places or used there VIP parking which costs you $ 40.00 a night. Breakfast is ok, there’s not much selection. No fresh fruits to put on the yogurt. There was no orange juice. The strawberry kiwi juice is water down. The hot coffee and decaf are good. I didn’t realize the room that I chose is small. The picture that I saw is different. I should pay more attention.The bedroom floor is wooden, I wished they have a placement mats or rugs by the bed for your feet to step on before you lie down on bed.

The rolls were very clean and the staff was super friendly. Free breakfast was nice! Elevators need work. The skip your floor and sometimes don’t open, kinda scary because they shake a bit. Also they have no parking but they do have valet and it’s extra per day.

Like the price👍

This hotel is very nice. It's a short walk to the Alamo and the Riverwalk. The breakfast had a lot of options and the staff were super friendly and helpful. I would stay here again!

I would definitely go back again. Couldn't beat the price and they had a VERY large breakfast!

I'll start by saying, I'm not a big review person, so for me to do this is very telling. My 1 star rating consists of slow returns from valet (the parking lot is a couple blocks away from the hotel), lack of attention from the front desk staff (most of the ladies were in their phones), room service (I asked for turnover and was told the staff was busy) towels were limited and there was no soap in the dispenser and the iron and ironing board was broken, maintenance (one of the elevators malfunctioned while I was in it. It wouldn't open on my and another family's floor when it was supposed to and it swayed left to right as if it was barely secured in the shaft. I lost my footing, fell and hit my head. In the hallway of the 4th floor, you can feel the boards through the carpet.) I'm highly disappointed and won't book here ever again.

Clean room, staff was friendly, great complimentary Breakfast, pet friendly, airconditioning was good.great customer service.

Room was very nice and clean place to stay

I

.

Good location and Darryl, the valet, was very helpful and always glad to see us. The staff made the experience!

Tables dirty at the breakfast

Good location, walking distance to river boardwalk

Nothing

I stayed here a few years ago when it just opened, and I must say this visit was not as pleasant. Wallpaper was peeling in the hall and the rooms. The toilet paper holder came out of the cabinet, and the carpet and floor in the hall were in shambles. The elevator was so scary, we opted to take the stairs. Sometimes it would open, and sometimes it wouldn't, and you had to go to the next floor.

Every thing was perfect except the noise of air conditioning in 229

Parking (valet) cost nearly as much as the room. Good location however and the breakfast decent.

I had a wonderful stay. The amenities were all fully functioning and the staff was very helpful with any questions we may have had. The only reason I did not give it 5 stars was the parking situation. Valet was 36.00 a night, and there were no additional parking options provided

Overall nice hotel.

The room was pretty clean, but the A/C out in the halls of the hotel was never fully at a comfortable temperature. We had a little bit of an issue with our room not being tended to. We stay 4 days and only received 1 cleaning service and ran out of towels. Aside from that, the stay was nice. It was close enough to the riverwalk and other places.

The staff were very nice.

There are a lot of hotels in the downtown San Antonio area. Right next to the river walk and Alamo, both a 5 minute walk. For a smaller hotel (only 4 floors) it actually has a ton of amentities. Pool, laundry, gym, breakfast included. Room had everything I needed. Only thing missing that usually in hotel rooms was a safe. You can tell it’s a newer hotel. Nice lobby as well. Staff was there 24/7 and incredibly friendly and helpful

The lady at the desk is exceptionally helpful and friendly. Give her a raise or you will loose her. She is gifted with hospitality and service.

It was good

Pica varied as en el desayuno

Although I did not take advantage of the amenities offered, the staff did make sure to let me know what what was available. The rooms were also well maintained and clean.

We thought this would be a safer area but nothings truly walkable, its a few blocks to get to anything. Also this is more about the crowd than the hotel but twice during our stay, 2 different people were over served and puking in the lobby and in front of the building. Also parking isn't attached to the building, its 2 blocks away so you have to valet and it takes about 15 minutes to get your car every time. We're not coming back

Everything was great, it's very nearby to the Alamo and River Walk!

Everything overall was 5 stars!!!! Just one thing PARKING LOT, THEY HAVE NO PARKING LOT AT ALL, IF YOU WANT THEY HAVE VALET FOR LIKE $40 A DAY.

Really Good

Clean and convenient. Great location!!!