TownePlace Suites by Marriott San Antonio Westover Hills

Good location

No heated pool

The location was close to seaworld They had baby cockroaches in kitchen multiple and didn’t do anything about it when we first asked we told them like 3 times till theg sprayed only on floor we still saw some in the kitchen that same night they sprayed and then the next day there was cockroaches on ground dead

First time staying at this location. It was wasn’t what I expected. Soiled pull out couch & bathroom wasn’t as clean as it could be. Looked like it was quickly wiped down. In fact, I’m sure it was because as I was showering the conditioner bottle was completely empty. How do you miss this when prepping for the next guest? This hotel is only 4 yrs old. When checking out the “GM” didn’t even bother to ask how was my stay?

The stay was very pleasant and the breakfast was delicious. Mr. Hector at the front desk was friendly, helpful, and informative. I forgot a phone charger, and he was a lifesaver to let me borrow one for the night.

The property is getting a bit dated.

Breakfast was terrific

My room was not very clean as there were long strands of hair still in the shower and on the wall. The shower was not very clean; I’m glad I always bring cleaning supplies with me so I could clean it myself.

close to sea world and high way no hot water in shower

Good

Staff was very friendly. Breakfast was great. Room was clean and comfortable. Definitely would stay here again.

The rooms were dirty. The dishes and sverware (what little they had) needed to be washed. The fitted sheet on the bed was too small. Found a roach in the bathroom. The chairs had visible dirt on them. Stains on the comforter. And our son's feet were black after walking around barefoot 5 minutes out of the shower.

All of staff that I encountered were excellent!!!! The only thing that needs attention is the replenishment of food for breakfast. Many people stood around waiting for awhile for more food to come out. Some people simply left. At one point the elevators weren’t working so we had to use the stairs a few times. However those things wouldn’t stop me from rebooking at this property.

We’ve liked very much, I already setup my next stay 😁

Close to Sea World. Bad Mold around the bottom of shower.

Stayed with family ranging from 2-75 years old. Enjoyed our stay, parking, staff, breakfast, super clean. Excellent stay. Great place to stay for Seaworld/aquatica. They provide shuttle services as well.

The close distance from the hotel to SeaWorld San Antonio, and that they offered a FREE shuttle back and forth within 5 miles of the park. (:

The pool access is so easy and open hours is reasonable.

The room was clean and spacious. We appreciated the full size refrigerator and kitchen sink. The breakfast had waffles, fresh scrambled eggs (no powder), meat, oatmeal and a different side or special each day. No fruit at breakfast. Coffee and orange and apple juice from concentrate (not worth it IMO). Milk but no milk alternatives. The staff was friendly and helpful when needed. They have a feee shuttle to Sea World. It runs hourly during peak times but since we were there non peak, they ran by request. We were in an accessible room with a floor level shower and no shower curtain. There was a pane of glass that extended over half the shower so water would get on the bathroom floor when showering. I’m not sure if that setup is limited to accessible rooms.

Good value for the cost.

Just ok. Staff were very friendly and nice. The elevator was out, room smelled kinda off, couldn’t tell if it was a previous cleaning product didn’t love the room art. Breakfast was ok and it looked clean.

The people are amazing. Always willing to help! They had clean rooms and good breakfast! Trip to Sea world was amazing because of the staff here. Nothing

La verdad es mi segunda vez aqui y no fue tan buena como la primera en todo sentido

The pool and shuttle bus Front desk couldnt find my reservation for 5 to 10mins and ac wasnt strong enough to cool the room

It’s very close from sea world. The only issue I had was the bed in the room and that I asked for a blanket and never got it .

Workers greeted you every time you inter the building. Ms. Terry the housekeeper was awesome and nice supported me and my family towels and removed trash from our room. N/A

We stayed for one full week for our son’s BMT Graduation. The property is not shiny and new but it is decently clean. All of the staff we encountered were kind and accommodating. We had to ask for more toilet paper, Kleenex and paper towels because they were not restocked during the every other day brief cleaning. It wasn’t a big deal. We just asked the front desk. The pool is nice if you wait until after around 4:30pm the building shades the entire pool. Our 7 year old enjoyed the splash feature and waterfall. The breakfast food was good. Three hot options, waffles, cold cereal, oatmeal with lots of toppings and a selection of breads and pastries. It’s definitely worth getting up a bit early for breakfast because it got pretty crowded close to the end of breakfast hours. There was a small store with snacks, toiletries and even some frozen dinners. We didn’t buy anything except water but it was a good amenity. We stayed in a suite with a king size bed and couch bed. It gave us a good amount of space to hang out in the room. The fridge is a good size. We made a Costco run and bought snacks and drinks for the week. It worked out great.

Excellent stay. Room was immaculate and staff extremely friendly.

Staff friendly. Fit and finishes weren’t great. Bed not comfortable. Elevator wasn’t working.

The sofa bed is very hard! Couldn’t sleep on it!!

Very clean, excellent service and good breakfast.

No problems during our stay. Pool was small and not very deep. Gym was ok. Breakfast was pretty good, lots of options and fresh. Staff were pleasant and accommodating.

Really nice hotel. No complaints!!

The dishwasher not working and the elevator

Very clean, loved the continental breakfast, and friendly staff! 3 min from Seaworld Everything was perfect!

Stayed at Westover Blvd. Hotel in July 26. It was a great location. Shuttle service available. Easy self parking. Nice breakfast available and coffee throughout the day. The customer service was very good.

The hotel lobby was clean. The room itself was not completely clean. We found two different used socks under the beds. Plus the sitting sofa chair had several crumbs on it. We had trouble with the water pressure while showering, and washing our hands. At times the water would stopped running. Told the front desk and said they couldn’t do anything about it because it was the weekend. Besides having those room troubles everything else was ok.

A Great Stay!

very clean rooms and friendly staff. Breakfast was delicious.

Location is very awesome and the security is great too as well. Room could smell a lot better because you can definitely smell cigarette smoke mixed in with chemicals.

Approximity to Sea World and resorts. Quiet.

N/a

El Staff fue un poco rudo.

👍

Friendly and helpful staff. Even during a huge power outage the staff stayed

I waited 20 minutes to check in because the only check in person was on the phone. Breakfast was good. Lots of options. Would’ve been nice if pool opened earlier than 10 AM. Fitness center was better than most, but room was too warm. Rooms a little outdated.

Breakfast was good

The friendly staff and the location of the hotel was good since we were there for Seaworld. The size of the room was small for a family of 4, inconvenient to not have a tub. The hallways were always hot and one elevator was out and the other didn’t seem to work properly at times, and besides being hot, dirty floors and stainless steel. The breakfast was not the best, and also the water pressure at the shower will go and come back. Not enough toilet paper or towels for a 4 night stay, neither their cleaning services. The price was a bit high for the conditions of the place.

Hot water To close to Highway price should be cut in half

I enjoyed the breakfast, shuttle service, pantry and the knowledgeable staff. The staff made this the best stay. No matter what I asked pertaining to the hotel or city. They had an answer. I didn't like the size of the room which is just my preference. I also didn't like not having a tube for my son to bath but, we made it work with the shower.

Bedding was not clean. Room and carpet were not clean either but Bedding was what really grossed me out.

The property was very convenient to go to Sea World and Lackland Air Force base. There’s plenty of restaurants near by and tons of things to do. The only thing was that the hallways were hot most of the time.

The courtesy of the front desk at check in and check out. The elevator was out of order, and He told us before we even checked in if we wanted to cancel for free amd find another hotel. Or we could move to the first floor for a different room. He also gave us each a free water. Extremely polite too. N/A

We received a good service, good breakfast and safe. Thank you.

Excellent stay!

Service was outstanding!! Everyone is very friendly and helpful.

Only stayed for 2 nights, close to Sea Workd and restaurants, clean, full kitchen in the room, good breakfast, helpful staff. Enjoyed our stay.

The staff is helpful and friendly.

The first lady that checked us in was very nice and helpful. The man that came on shift after her was rude and very unpleasant. The room was fairly clean, although there was visible mold in the shower. I wouldn't stay here again.

execelente lugar la paya artificial divina , solo que no te incluye desayuno para el precio que tiene deberían de dar algo

Afternoon/evening desk clerk Camryn was wonderful and so kind to my daughter every time we interacted! Good breakfast with friendly and attentive staff keeping items full (especially Maribel), nice rooms with soft mattresses, my daughter enjoyed the pool, and proximity to Sea World and Aquatica was perfect for our trip. Would stay here again!

The rooms were wonderful, the staff was excellent, the pool was perfect and breakfast was awesome!

Sincerely, The Dardens

Stay had everything we needed. Early summer but pool wasn’t ever packed.

Todo estuvo bien, el desayuno súper … la cocina en el cuarto ayuda mucho, muy buen café todo el tiempo, el personal súper atentos…volveremos .

Great staff, the room could definitely use a bit of updating, saw some old water damage and the doors paint was scraped off. Breakfast was great, the shuttle was very convenient. Overall it was a great experience.

As always breakfast and the staff was the best. I love staying here as they are consistent in every area.

The morning cooks maid the breakfast wonderful

Maybe add some more kitchen utensils.

The room and dining areas were clean. Breakfast was average, many of the sausages were over cooked. Over night one persons vehicle was broken into. The broke window was still in the parking lot with alot of broke glass. I notified the front clerk, he said they were aware of the incident. The glass should have been cleaned up immediately.

Clean room

Absolutely loved and will be back! Clean, kind, quiet. Everything made easy.

Good

Very spacious rooms and convenient location. Everything was great!

Quite good breakfast great parking

The minute we walked in the room I knew I could not stay there. The smell was musty and old. We were on the ground floor and the window was so old it still had the latch that you could slide open. Facing the busy street that was a safety concern having a window that slides. The furniture was in terrible, old condition and the carpet was filthy. The bed skirt looked disgusting as did the outdated orange chair that was practically black with dirt. The bathroom was ridiculous as well. Moldy black grout and rust. I did not unpack but went and stayed at another place while my husband remained there as we had already paid for the room for 10 days. It was a terrible experience and expensive to pay for two different places. The pictures in no way depicted the room we were given. It really ruined our 10 day vacation.

Breakfast was actually good! Staff is great

At check in I went to see my room and found a cockroach in the restroom. Immediately went to the lobby and I got my room change and got told that pest control had gone to that room but I guess it didn’t work .. breakfast was decent but not happy that waffle maker not available during the week only on weekends ..

They have awesome breakfast, friendly staff, and kitchenette in every room. Very close to Sea World and the Air Base.

Rooms are very clean spacious, love the small kitchen, and dining table. Breakfast was also good and had good food selection.

Clean Room and Great area

Staff was great. Room was clean. Hot breakfast was enjoyable with good protein choices and variety.

All good

Rooms need a tad more renovations

On previous visits the breakfast was much better. The juice machine was still out of order. They did offer juice in carafes. There was no batter for the waffle maker. No fresh fruit or granola bars. We stayed for 4 days and the hallway was never vacuumed. There were crumbs and trash from the elevator to my room. It was the holiday week so it may have been a shortage of staff with the vacuuming. I hope these problems are fixed. I love staying there.

It’s a busy hotel so it is what it is but the TV did not work in one of our rooms and since the hotel was fully booked we got a bad room.

There is no place to handle towels! We were in the last room of the hotel and there were problems with the water. Easy and fast check in and check out.

The strong smell of cleaning product.

Staff, Breakfast and space. Very limited breakfast and very limited space to sit. I had to eat my breakfast by standing.

Start. Security guard harassing guests conducting normal business

It was overall satisfactory against what i paid.

Very good location. Very clean and nice rooms.

We requested rooms with king beds and got queens. The billing is wrong and we have been overcharged. The staff at the desk seemed more interested in getting out of sight and back in the office than being at the front desk. They also seem to need more training on their systems.

Booked a double bed room and when i arrived at the hotel they did not have my room. They gave me a full bed and sofabed. I had to sleep on a chair because it was not enough space.

We really enjoyed our stay at this hotel. The breakfasts were delicious, the rooms were spotless, and the staff was extremely polite and welcoming. I also loved that checkout was at 12:00 — it gave us time to enjoy a relaxed morning and have breakfast without rushing. Overall, a wonderful experience. Highly recommend!

Breakfast was good. Real eggs, bacon, and home fries. Yum

Room had bad smel. Food was left behind from previous visit.

Clean room, comfortable bed and nice breakfast choices.

Our stay was nice and enjoyable, the room was clean, the environmental controls worked perfectly, the bed was very comfortable. We will happily stay here again next time we are in the area.

Parking was good.

Everything was amazing. Great service and excellent cleanliness.

Clean

We stayed at this hotel during our visit to San Antonio sea world. The rooms were clean with excellent breakfast. The transportation shuttle to sea world was very helpful.

Breakfast was good.

I loved this hotel! The breakfast offerings were wonderful, and the room was quiet and smelled great. It was reasonably priced for what I got. I plan to stay here again the next time I'm in San Antonio.

I highly recommend this hotel if you’re planning a family trip to SeaWorld! The shuttle service to and from the park made everything so convenient, and the staff was friendly and accommodating. The hotel was clean, comfortable, and made our stay stress-free we’ll definitely be back!

Our room needed maintenance.

all the blankets and bed sheets are dirty and has a blood spots

The stove did need some corrections to it, but that was the only thing. Thank you for a WONDERFUL weekend stay away from home!

Tv location unsafe

Great place to stay when doing a Sea World trip. Clean. Safe. Worth the stay.

From check-in to checkout everyone was great. Breakfast was good plenty of options especially for a picky toddler. The shuttle service was excellent able to take us to SeaWorld and pick us up no extra charge and was extremely timely!

This was my second stay it was not as good. The AC in the first room was not working well and instead of moving us right away we were told to wait an hour…we did…it did not cool off. So at 11p we were making allowed to move. The second room looked like it was not cleaned properly. Hairs in the shower and sink. Also the shower backed up quickly and the towel holder was falling off the wall. This was not my best time there.

It was great hotel the beds were clean comfortable it was the best

Very close to Sea World and the staff was helpful and friendly. Clean rooms with comfortable beds.

Great experience and friendly staff

Great customer service! We loved the free transport to Sea World! A good selection of free breakfast foods.

Beautiful hotel. Loved the pool and beds were extra comfy. Great area.

Great experience. Awesome staff.

This location is perfectly located near Seaworld, Six flags and only 15-20 minutes from downtown, my family and I truly enjoyed our stay