The Westin San Antonio North

I arrived a little bit early and they allowed me to check in. The room is quiet and clean. And staff are friendly.

The hotel was overbooked so they had me stay in a room with just a sofa Bed… wasn’t ideal….

very disappointed. looks like they bought and old hotel and never fixed it up. no restaurant to speak of, what food there was is awful. entire floor smelled like smoke. not like someone was just smoking a cig here... but more like everyone was has been smoking here for decades. i doubt i'll go to a westin again anytime soon.

Friendly front desk and quick check in, Clean room, great housekeeping. Love the bar and menu!

Very good

We enjoyed our stay. The bed and pillows were comfortable. The room was clean and relaxing.

Good location, stayed for a weekend with my child and dog. Found plenty of grass for her to go “potty” and a safe walking route around the hotel. Front desk staff very nice

The bathrooms are outdated & have a musty curtain shower, The ceiling still has popcorn & not enough drawers & shelves to place personal items.

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Superb

clean, well maintained rooms

Room was filthy and extremely humid. Very cold at night and they don’t have blankets, just sheets and my kids were freezing.

Staff members were very rude and refused to help us at times. Check in was a nightmare, skip this hotel.

The location of the hotel and having to pay for parking was a little odd for me. If it was downtown maybe but seemed unnecessary. The hotel also could use a little update everything just looked old.

This is an amazing hotel!!

The

Rooms are really dated and need some updating. No fridge but a drink chiller, it was room temp. The tub had black stains in tile, mildew on the the ceiling. The hallway on the way the room smelled like mildew. The pools were very dirty needed to be skimmed, trash inside. The indoor pool is not heated. I would not stay here again.

J

I love the beds, they relax me! You need to pay for parking, my first time I don’t pay it was free and second time we need to pay and your truck it’s not save because something happened the hotel are not responsible by nothing, they don’t give me back my deposit of my two rooms and we don’t have any problems to don’t refound

The shower was so powerful it stings. There was no exhaust fan in the bathroom so everything was wet and hot. Paying for parking is ridiculous

Exceptional

I love the beds, they relax me! You need to pay for parking, my first time I don’t pay it was free and second time we need to pay and your truck it’s not save because something happened the hotel are not responsible by nothing, they don’t give me back my deposit of my two rooms and we don’t have any problems to don’t refound

Nice and comfortable………..

Mixed feelings about charge for parking. Was easier to find a place, but would prefer to just pay flat rate for days parking in advance at front desk rather than using QR code etc. Feels intrusive. Do not like to use QR code. On the other hand, parking lot seemed very secure.

Superb

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The hotel was fine for what I needed - somewhere decent to stay for one night. It was not the level of quality or amenities that I would normally expect from a Westin - mostly just very dated. Area and parking lot seemed safe, which was nice.

Always clean, quiet and friendly staff❤️

Hotel is always great! Bar is staff are well trained and everyone is always so friendly. The home are always clean and beds are comfy.

The staff was nice, and informative when it came to having to pay to park. I had never experienced paying to park before at a hotel. I also had a handicap placard and didn't understand why I had to pay to park where I was lodging. Outdated and the room had a moistness. I was dissatisfied with the bathroom, it was outdated and old. I felt like it could have been cleaner. Carpet in the bedroom felt moist.

The staff was nice, and informative when it came to having to pay to park. I had never experienced paying to park before at a hotel. I also had a handicap placard and didn't understand why I had to pay to park where I was lodging. Outdated and the room had a moistness. I was dissatisfied with the bathroom, it was outdated and old. I felt like it could have been cleaner. Carpet in the bedroom felt moist.

Amazing staff, clean rooms, great room

Very comfortable beds!

we had a wonderful stay

This the first time ever staying at a high class hotel and I liked it It was clean and quiet

This the first time ever staying at a high class hotel and I liked it It was clean and quiet

Exceptional

Television didn’t work, hallways smelled strong of marijuana. Staff checking us in was extra nice to lady in front of me but when I came to the counter she just gave me my key and said “thanks” didn’t tell me what floor or any things ahead told others.

The hotel overall wasn’t bad. The fact they make you pay $10 a night for parking in an empty parking lot of the hotel is ridiculous if you’re trying to get a hold of the front desk from your hotel room at all good luck I called for 30 minutes. No answer I go down to the lobby and the lady is on her cell phone texting no one in sight could not get a hold of room service at all when I finally did they were gonna charge me like an extra $20 just to bring my food to the room the breakfast is $20 a person and absolutely not worth it. the best thing in the entire hotel was the Starbucks absolutely amazing. The rooms had a mildew smell literal ceiling tiles were falling off of the ceiling in the lobby.the pools where nice. I did like that you had to have a key card to use the elevator. I would stay again if I had to, but I will definitely be looking for way better options in the future. Oh and they put a $100 hold on your card with no notice just so you know

location great

Do not pay for breakfast through Expedia.the hotel knows nothing about it and now I have to apply for a refund. Hotel is very dated. It must have been a very plush place at one time. It is still nice and the staff were very pleasant. Most of the electrical plugs are on the lamps the bed is Heavenly.

Very nice and well kept , good deal for the price

You have to pay for parking while staying there and I find paying over $10 a day quite ridiculous.

N/a

This hotel is like our home away from home!! Love it!!

Safe and secure location, nice hotel. It's on my list now.

The manager (April) was exceptional in addressing our issues as were other staff members.

Exceptional

Perfect location. Quiet, relaxing

Other than that, great hotel, and we would definitely stay there again.

Overall a Good Older Hotel . We enjoy our stays here.

The carpet was dirty.

Cleanliness and nice size rooms & great staff

Nice hotel

Had a bad playing next door , fire alarm light was so bright , and noise coming from bathroom

Good

Room service never answers and would never call back when you would leave a message. Luggage carts are scarce. I got blown off once when I requested extra towels. Staff is indifferent when you ask for things like if you’re in the twilight zone or they get bothered they are being asked for something. The faucets in the bathroom sink were leaking when turned on.

Everything in the hotel was excellent the only thing I didnt like was that check out was at 12 but then I had the cleaning service knocking on my door @9 and 10.

There were never any towels by the pool. The swimming pool was extremely dirty. No staff around to ask questions and the pool bar was never opened. Not enough bath towels only two were in the bathroom and staff promised us a roll away that never came and was not available. The lines were long to check in or to even ask a question. Loud and rude people in the hall way at all hours of the night.

Overall it was pretty good.

Great stay enjoying the rest

Honestly the

Was nice and clean! Looking fwrd in staying again!

Me agradó que sin problema me recibieron a mis cachorros

Friendly staff but room had a funky smell and the shower was clogging.

Very nice property

Great place to stay, room was clean, staff always welcome you in .

Ckean rooms, but hotel feels outdated

Staff was amazing. Room I got was a corner with a tremendous view with corner windows. Excellent.

All was great, though parking and internet required separate payments. Wish it were free like most hotels.

This hotel’s location was conveniently located for my needs. The room was clean but this is definitely an older property with older decor and outdated rooms. The room was comfortable enough but if your looking for a modern hotel, this is not it. Water drainage was slow and flushing was also slow. Overall, staff was friendly and it met my needs in an emergency. I would not intentionally stay here otherwise.

Unfortunately, many things were wrong at this Westin Hotel. They charged me $20.00 extra fee for early check in, but when I asked for a receipt of the $20.00 when checking out, it was not on record because I had paid in cash. The staff fumbled around and said that they would talk to accounting and get back with me. Second, I tried to order room service for breakfast at 7:50 AM. Room service never answered the phone. I called the front desk and they told me they would patch me through. I never got through and at 9:30 AM decided it was too late for breakfast. A Westin property should not have these kinds of issues. I am astounded at what I experienced.

The only negative was the outside pool. It was dirty

It would have been nice if the pool bar was open, other than that, this is a nice place to stay.

Staff

Everything was good..Staff and room were clean

My stay was genuinely enjoyable. The room was very clean and felt fresh when I arrived, which made settling in easy. The staff were friendly, welcoming, and quick to help with anything I needed.

It doesn’t make sense to pay for parking when it’s not guarantied that your car is safe. If you’re a paying guest parking should be an insured and safe.

Place was overbooked and half of our parties reservations were canceled without warning.

Rooms are extremely dirty, there was dust everywhere and hair in the bedding. Hotel is outdated and reception is not friendly whatsoever. Arrived at about 10pm and there was a line of 20 people trying to check in. There was two receptionist and in the middle of my check in the receptionist just walked out! She grabbed her purse and left home! If you can stay elsewhere, do so!

Extremely rude check in staff. Outdated pool chairs, if you could find one that didn’t have stains all over it and wasn’t broken.

Friendly staff

The room was clean, but was not very cool despite the thermostat saying it was 67. The room felt extra damp and humid and the restroom was hot. The mini fridge did not work and there was no microwave in the room. The fridge that was there didn't work and was leaking water the whole time. I felt like the whole hotel, besides the lobby, smelled a little musty/moldy. The line was really long to check in even at 2am. There was a homeless lady making camp in the front lawn up on arriving, but I will say security did a good job monitoring the area. The staff were very friendly and helpful. The ice cream machine in the back lobby was nice 👍. We didn't eat the breakfast. If you want your room cleaned you have to ask as well as for more towels. No bathrobes were in the rooms as advertised. The bed was comfy, but the pillows were pretty lumpy, both of them. All linens were clean so that was nice.

The property was very dated. The chairs in the pool area were falling apart. There’s a $10 daily parking fee. The paint in the bathroom tub peeled every time you showered. Overall would not recommend specially if you are traveling with small children.

This is our GO TO hotel! We love everything about it!

Great hotel will definitely stay here again. Thank you

Pool area was dirty for a Hilton name hotel— tree leaves, debris-p

Parking was a paim for being a property not in the downtown area.

The outside pool with the bar was very relaxing. Every part of our stay from the pool to Starbucks in the morning, had a touch of class. Above and beyond the norm.

Conveniently located, just pretty much close to anything you’d want to go to. Great restaurants walking distance. Felt safe walking around alone. Nice pool indoor and outdoor. Great gym and sauna. Absolutely loved it

It was very nice and well maintained I loved my stay

Must pay for parking via app/QR code.

Comfortable beds, convenient location, good parking. Needed some updates in the bathroom. Staff was very helpful and friendly.

Clean rooms! Will be back! Loved the sauna

Good

The ac in the room didn’t work bathroom was dirty

Bathrooms needs a renovation

No

Nice for a night or two but indoor pool was to warm

Super nice hotel but restroom wasnt as clean as it should've been

It’s a very outdated Westin property. Staff isn’t the friendliest either. Considering this is a Westin, it definitely does not meet the standards of a 4 star hotel. *PARKING IS NOT FREE* parking is managed by metropolis and it is charged daily which is absolutely ridiculous! There is plenty of parking but it’s not free. I could have stayed closer to downtown on a property that had free parking and paid a little more for a room. Would NOT recommend

Beds were the best part. The breakfast is too expensive and the staff is NOT helpful.

Had a bad experience because our ac was not working. Checked in to our room and on the way we could smell a musky order throughout the hotel especially our floor(5) the 1st floor has an air freshener it smelt wonderful. Decided to leave so the room could cool down but when we got back it was the same decided to call front desk but they never answered and then they put u on hold for over 5 minutes. I understand they were busy so we went to the pool while they said they were gunna check it. They did not go so we showered but the shower did not look clean tub was looked black to me. They finally came about 9 pm and it did cool down but why did I have to call so many times and keep bothering them. The hotel is very old the pictures make it look elegant but I would not be back save your money and go somewhere else plus u have to pay for parking and they charge for a 3rd person a $20 fee.plus u have to pay to use their WiFi!!! I really choose it because it had 2 pools indoor/outdoor but we were very dissatisfied with it. Very dirty I had to clean it myself. Plus there wasn’t towels but the front guy helper was nice enough to restock them. I will not be revisiting this one.

This hotel in great location but in need of update. Lighting in rooms very dark. The furniture is old and bathrooms in need of update too. Doesn’t look like modern Westin hotels.

I booked Western hotel San Antonio Wayne advance when I got there.There was no room available. They said they were overbooked they say , and I had to wait so long to hear that, customer service sucks.

N/A

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The experience was amazing!

I loved that we were able to get early check in and loved the amenities

Never pay in advance w a third party.

Rooms were clean everything was nice. It’s just kind of outdated old but other than that everything was nice.

The bellboy hav a different attitude very positive to help you And in the breaskfast also the person they help you properly

Front desk person was an older woman who need to work on her customer service skills. Another front desk person stepped in and was very helpful.

Would not stay here again. It’s a high rise Motel 6.

No

Breakfast had some decent options, but would not pay 18.95! Overall, spend the extra $50/ night and stay somewhere else!

Room was nice and clean.

$10 parking fee daily in an open parking lot. Hidden fees. Mold smell. Rude lady at reception desk.

Loved my stay super clean staff made me and my family feel very welcome will recommend to others about this experience

Like that it clo