The Westin San Antonio North

Great place to stay, room was clean, staff always welcome you in .

Ckean rooms, but hotel feels outdated

Staff was amazing. Room I got was a corner with a tremendous view with corner windows. Excellent.

All was great, though parking and internet required separate payments. Wish it were free like most hotels.

This hotel’s location was conveniently located for my needs. The room was clean but this is definitely an older property with older decor and outdated rooms. The room was comfortable enough but if your looking for a modern hotel, this is not it. Water drainage was slow and flushing was also slow. Overall, staff was friendly and it met my needs in an emergency. I would not intentionally stay here otherwise.

Poor

The inside pool Old, paying for parking when the room was already expensive. Smell old and over rated. Hotel not how it look on website.

Exceptional

Unfortunately, many things were wrong at this Westin Hotel. They charged me $20.00 extra fee for early check in, but when I asked for a receipt of the $20.00 when checking out, it was not on record because I had paid in cash. The staff fumbled around and said that they would talk to accounting and get back with me. Second, I tried to order room service for breakfast at 7:50 AM. Room service never answered the phone. I called the front desk and they told me they would patch me through. I never got through and at 9:30 AM decided it was too late for breakfast. A Westin property should not have these kinds of issues. I am astounded at what I experienced.

The only negative was the outside pool. It was dirty

It would have been nice if the pool bar was open, other than that, this is a nice place to stay.

Staff

Everything was good..Staff and room were clean

My stay was genuinely enjoyable. The room was very clean and felt fresh when I arrived, which made settling in easy. The staff were friendly, welcoming, and quick to help with anything I needed.

It doesn’t make sense to pay for parking when it’s not guarantied that your car is safe. If you’re a paying guest parking should be an insured and safe.

Place was overbooked and half of our parties reservations were canceled without warning.

Rooms are extremely dirty, there was dust everywhere and hair in the bedding. Hotel is outdated and reception is not friendly whatsoever. Arrived at about 10pm and there was a line of 20 people trying to check in. There was two receptionist and in the middle of my check in the receptionist just walked out! She grabbed her purse and left home! If you can stay elsewhere, do so!

Extremely rude check in staff. Outdated pool chairs, if you could find one that didn’t have stains all over it and wasn’t broken.

Friendly staff

The room was clean, but was not very cool despite the thermostat saying it was 67. The room felt extra damp and humid and the restroom was hot. The mini fridge did not work and there was no microwave in the room. The fridge that was there didn't work and was leaking water the whole time. I felt like the whole hotel, besides the lobby, smelled a little musty/moldy. The line was really long to check in even at 2am. There was a homeless lady making camp in the front lawn up on arriving, but I will say security did a good job monitoring the area. The staff were very friendly and helpful. The ice cream machine in the back lobby was nice 👍. We didn't eat the breakfast. If you want your room cleaned you have to ask as well as for more towels. No bathrobes were in the rooms as advertised. The bed was comfy, but the pillows were pretty lumpy, both of them. All linens were clean so that was nice.

The property was very dated. The chairs in the pool area were falling apart. There’s a $10 daily parking fee. The paint in the bathroom tub peeled every time you showered. Overall would not recommend specially if you are traveling with small children.

Hotel room aren’t the greatest, plus you have to pay for parking.

This is our GO TO hotel! We love everything about it!

Great hotel will definitely stay here again. Thank you

Pool area was dirty for a Hilton name hotel— tree leaves, debris-p

Nothing

Parking was a paim for being a property not in the downtown area.

The outside pool with the bar was very relaxing. Every part of our stay from the pool to Starbucks in the morning, had a touch of class. Above and beyond the norm.

Conveniently located, just pretty much close to anything you’d want to go to. Great restaurants walking distance. Felt safe walking around alone. Nice pool indoor and outdoor. Great gym and sauna. Absolutely loved it

It was very nice and well maintained I loved my stay

Must pay for parking via app/QR code.

Same as above

Comfortable beds, convenient location, good parking. Needed some updates in the bathroom. Staff was very helpful and friendly.

Clean rooms! Will be back! Loved the sauna

Good

The ac in the room didn’t work bathroom was dirty

Bathrooms needs a renovation

No

Nice for a night or two but indoor pool was to warm

This stay was a quick weekend to drop my child at camp. The room was cold and the bed was comfortable. We had a dog with our family of 3. Front desk lady was not friendly at all. The rooms were in need of an update. The restroom was a mess. The hot water on the sink didn't work, wouldn't even turn on. Shower held water and didn't drain properly. Toilet needed multiple flushes just to get toilet paper to go down. The safety locking system for the entry was also broken and anyone could walk in the hotel even at night. We could only get 1 key which was an inconvenience because they were out.

Nothing We waited two hours to get into a room and then they proceeded to give us the wrong room twice.

Super nice hotel but restroom wasnt as clean as it should've been

It’s a very outdated Westin property. Staff isn’t the friendliest either. Considering this is a Westin, it definitely does not meet the standards of a 4 star hotel. *PARKING IS NOT FREE* parking is managed by metropolis and it is charged daily which is absolutely ridiculous! There is plenty of parking but it’s not free. I could have stayed closer to downtown on a property that had free parking and paid a little more for a room. Would NOT recommend

Beds were the best part. The breakfast is too expensive and the staff is NOT helpful.

Had a bad experience because our ac was not working. Checked in to our room and on the way we could smell a musky order throughout the hotel especially our floor(5) the 1st floor has an air freshener it smelt wonderful. Decided to leave so the room could cool down but when we got back it was the same decided to call front desk but they never answered and then they put u on hold for over 5 minutes. I understand they were busy so we went to the pool while they said they were gunna check it. They did not go so we showered but the shower did not look clean tub was looked black to me. They finally came about 9 pm and it did cool down but why did I have to call so many times and keep bothering them. The hotel is very old the pictures make it look elegant but I would not be back save your money and go somewhere else plus u have to pay for parking and they charge for a 3rd person a $20 fee.plus u have to pay to use their WiFi!!! I really choose it because it had 2 pools indoor/outdoor but we were very dissatisfied with it. Very dirty I had to clean it myself. Plus there wasn’t towels but the front guy helper was nice enough to restock them. I will not be revisiting this one.

This hotel in great location but in need of update. Lighting in rooms very dark. The furniture is old and bathrooms in need of update too. Doesn’t look like modern Westin hotels.

I booked Western hotel San Antonio Wayne advance when I got there.There was no room available. They said they were overbooked they say , and I had to wait so long to hear that, customer service sucks.

N/A

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The experience was amazing!

I loved that we were able to get early check in and loved the amenities

Never pay in advance w a third party.

Rooms were clean everything was nice. It’s just kind of outdated old but other than that everything was nice.

The bellboy hav a different attitude very positive to help you And in the breaskfast also the person they help you properly

Front desk person was an older woman who need to work on her customer service skills. Another front desk person stepped in and was very helpful.

Superb

Would not stay here again. It’s a high rise Motel 6.

No

Breakfast had some decent options, but would not pay 18.95! Overall, spend the extra $50/ night and stay somewhere else!

Room was nice and clean.

$10 parking fee daily in an open parking lot. Hidden fees. Mold smell. Rude lady at reception desk.

Loved my stay super clean staff made me and my family feel very welcome will recommend to others about this experience

Like that it clo

room was ok but the wall need to have sound proof because the kids and mother next to us cry almost all night, make impossible to sleep, the kids and mother stop screaming and crying about 2:30 am or close to 3:00 for one night stay to rest was not good , but the staff need to acomode the room an a better way no put. senior for one night close to little crying kids, also no Spanish Channels, that and the kids make me look for another hotel on us next trip

Rude and despotic right from the reception desk—a very bad experience.

The room was clean and comfortable. However, I found it ridiculous that I had to pay for parking and the parking lot is in terrible conditions. The pot holes are the size of an entire car.

Good stay overall the AC in my room wasn’t really working that good during the day, early evening. But overall a comfortable and relaxing stay

I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-maintained. The staff were friendly, professional, and always ready to help. The location was convenient, and the amenities exceeded my expectations. I would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable and enjoyable experience.

I was highly upset 😡 and tired at that point abd wont book through Expedia or at this location ever again

Todo el hotel estaba muy limpio

Hotel was nice and clean. Lovely family getaway. No exaggerated noise. And we definitely loved the indoor and outdoor pool.

Huge shout out to Anthony for making our weekend getaway even better than we planned! The hotel was hosting several teams of dancers for dance camp and he made sure we still got a nice quiet room, gave a great us a great idea for breakfast and made sure we had a great stay when we checked out.

I didnt get the breakfast I paid for

Awesome rooms were nice 🔥🔥🔥

This hotel is very poorly maintained. When I got there at 6 pm, they were short housekeeping staff. So there was a long line to check in and people were told they had to wait an hour for their rooms. The rooms were quite dated, and the hotel was poorly maintained. The food was mediocre and the breakfast buffet was not worth $18.95.

For the amount we paid, I expected much better service and attention to guest comfort. A clean room and basic supplies are fundamental expectations at any hotel. Unfortunately, this experience did not meet those standards. I hope management addresses these issues so future guests receive the level of service they deserve.

Property was is a safe area. Property was very nice.

Great location and nice hotel.

This Westin has fallen off. If you don’t care about amenities then it’s a fine stop for a night.

The location of the hotel was amazing. I used to live in San antonio and it's pretty quick wayb to get here and there. The view was amazing. And my favorite part of the trip. I loved waking up to the sunrise and the traffic. At night the lights were stunning. The rooms are on the older side and the bathrooms outdated. The adjoining room was annoying a my neighbors kept messing with the door, idk if they were accidentally hitting it but I could also hear them talking and laughing at 4 am.

To start, the bathtub/shower would not drain properly. After each shower, we had to wait more than 15 minutes for the water to drain before the next person could use it. I reported this issue multiple times, but there was never any follow-up. No one offered to move us to another room, nor was there any gesture of goodwill, such as a discount or apology. The rooms are also very outdated. At this point, it feels like the hotel is relying on the Westin name rather than providing the level of quality guests expect. To make matters worse, the phone in my room did not work, so I couldn’t even contact the front desk without leaving the room. When I went to the front desk to ask about the drainage issue again, the associate barely looked up from her computer and showed little interest in helping. The customer service in the restaurant was equally disappointing, as the staff was rude and unwelcoming. Overall, this was the worst hotel stay I have ever experienced. I expected much more from the Westin brand, and unfortunately, this experience fell far below those expectations. I will not be staying at this hotel again, nor would I recommend it to others.

I recommend 100%... Great experience, and very relaxing..

The staff were excellent and very helpful. The rooms were clean but a bit dated. The tables by the pool and lobby were not clean so it was hard to sit down to read or work on tables thst had not been cleaned after every use.

My go-to stay when in SATX. Conveniently located, amazing staff, and great amenities.

The bed was wonderful!!! The attention from one of the girls at the reception!

The bed was wonderful!!! The attention from one of the girls at the reception!

Old, outdated, smelly old carpet, horrible breakfast

Great room and service. However, no complimentary breakfast and free parking

Exceptional

Very courteous and helpful staff. Room service was great AFHs the steak I ordered was cooked exactly to my liking and tasty as well. My room cleaning lay m lady, Lupe, did an outstanding job keeping my room clean and tidy

The room was clean but needs to be updated did not have places for your suitcases and just a desk and chair. Also needs to have microwave. Amenities are good just needs a fave lift. And to get rid of the old carpet and plumbing. Not enough places to plug in devices. My Husband uses a cpap machine at night and the nightstand just barely accommodated it. Not anymore room for anything else. Beds were very comfortable.

Although check in was a breeze and the beds were super comfortable the rooms were not super clean and they were very dated. Our rooms window seal and paint around it were bubbling and pealing. You can tell it had been there for a while. I let staff know but they never offered to change our room or offer partial credit. The window was leaking (it’s been raining) as well, which explains the bubbles. The bathroom had mold.

The rooms we clean and well maintained. The option for the two pools was nice as well. I would note they are not real deep, but nice for fun swimming and lounging. It is paid parking, but very easy to deal with. It was a nice weekend stay.

Outside pool was cloudy. Could not see the bottom of the pool. Indoor pool was fine.

Clean room

Clean big rooms

Poor experience overall: hotel room is very outdated, breakfast was poor with yoghurt that was expired and stale food, front desk staff not very helpful, hotel has been completely unresponsive after checkout.

the room was very big and had its own living room . bed was very nice slept like baby evry night the way when there was an event you did not hire more servers for bar area..we had the rally and one bar tender.

the room was very big and had its own living room . bed was very nice slept like baby evry night the way when there was an event you did not hire more servers for bar area..we had the rally and one bar tender.

The room had a chemical smell, not overpowering but noticeable. The room overall cleanliness and comfort was in great standing. would revisit for the future

The room had a chemical smell, not overpowering but noticeable. The room overall cleanliness and comfort was in great standing. would revisit for the future

👍👍👍

Not much staff works there .

I called the Marriott directly at 4 PM to let them know I was doing a late check-in. I also followed up with an email to the property at the same time letting them know we would be checking them around 9 PM. It was the Fourth of July and we were busy with family. We checked in at 9:15 and they had sold out the entire hotel and they gave away our room. No Manager was on duty and the front desk woman has no caring, compassion or concern. She was actually overwhelmed with calls, people approached locked out of their rooms and she had NO KEYS to give anyone. While I was dealing with our check in drama, there was also a lady who had come called and stopped by 3 times requesting towels and still had not received them. THE MANAGEMENT IS NOT ON THE BALL. Major fails

Exceptional

I called the Marriott directly at 4 PM to let them know I was doing a late check-in. I also followed up with an email to the property at the same time letting them know we would be checking them around 9 PM. It was the Fourth of July and we were busy with family. We checked in at 9:15 and they had sold out the entire hotel and they gave away our room. No Manager was on duty and the front desk woman has no caring, compassion or concern. She was actually overwhelmed with calls, people approached locked out of their rooms and she had NO KEYS to give anyone. While I was dealing with our check in drama, there was also a lady who had come called and stopped by 3 times requesting towels and still had not received them. THE MANAGEMENT IS NOT ON THE BALL. Major fails

The room was nice and clean the views were really nice overall excellent stay

The smell like very old and humed place even with the ac you can feel your skin very sticky, I will never rent this place again

Surprised not to Westin standards. Pool furniture was old and worn out. Pool bar was supposed to to open at 4pm per website info, but staff stated it only opens Saturday and Sunday. They should change their info for new visitors to prepare. Room halls had a bad smell. Rooms were a little outdated. Bar had no frozen drinks and limited on what they offered. It wasn’t a totally bad experience but not what we expected from A Westin Hotel.

Overall a good affordable place to stay

Nice place

Unprofessional staff member that assisted me.

Staff was amazing. We always enjoy our stay.

8 dollars for a bottle of water in bathroom ... everything very expensive at hotel ..just not what I expected from a Weston.. most staff were excellent But I would not stay again for as expensive the rooms are and along with other issues Much better options out there available

Clean Room & Staff was very helpful........ A+

Property has not been updated in 30 years. Rust everywhere. It was once a beautiful hotel. Housekeeping "missed" our room. When we let the front desk know, they offered to send up fresh towels and some more coffee--those things never showed up. It was budget-priced, and it showed us why....

This is our go to hotel when in San Antonio. Always clean. comfy beds and pillows, slightly dated decor but rooms are always clean, well maintained and spacious! For the price point you can find much better!

It is a great place to stay. The staff is so friendly, the rooms are clean and comfortable and the atmosphere was great.

We were disappointed in our stay here. The floors of the room we stayed in felt damp and sticky and the decor is very dated. The staff was gracious with us when we decided to check out early.

I was surprised to learn that they no longer have free parking.