The Westin Riverwalk, San Antonio

8th floor I believe, facing the river and pool, was great!

Todo los servicios de primera la buena atención de la recepciónista

The property is nice with river walk access. The room faced the riverwalk and had a balcony. The breakfast was decent for a hotel restaurant. The staff are very professional. The breakfast included with our Booking.com reservation did not show up at the hotel. They helped me but I had to forward my receipt email so they could see it included breakfast in the cost. They did provide our voucher, but it seems like it is a communication issue between the vendors.

The staff were inviting and very helpful!! We’ll definitely be back for another stay!!

Absolutely lovely property really enjoyed having the balcony looking down on the Riverwalk. Great location.

The restaurant has a pleasant ambiance to sit by the river for an evening or morning meal. Would stay again in a heartbeat.

Convenient location with direct access to Riverwalk but in the quieter part of the the RW which I liked. Hotel staff and service is great but the age of the hotel shows. The corridors were a bit smelly and of course old (old carpets). Room was alight but we had to call maintenance to fix the bath tub drainage issue and phone. There was constant buzzing noise from traffic outside and water flow noise from the bathroom. The worst part was old air conditioning- despite 62 degree setting we were waking up all sweaty several times in the night. Overall 3/5 for us.

Self parking is not an option and bathroom sliding door kept sliding open during showering.

We loved the balcony. It was wonderful to have coffee on the balcony overlooking the river. The staff was very helpful with maps and directions etc.

Great staff, could not have been better1

The Westin Riverwalk is our place when we stay in San Antonio

We booked a balcony, riverwalk/riverview room. With the purpose of enjoying the view so that we could see the parade from our balcony. Upon checking in, I was told premium rooms were all booked on the 5th floor. I was told rooms are not guaranteed even if i called to confirm the room i booked. I was given a room on the 6th floor with a balcony. However all the trees and branches were in the way and we were not able to enjoy it for the purpose intended. We ended up having to walk down to the river and find a spot to sit down on some brick steps, to watch the parade. Had I wanted to do that, I would of never spent over $500 for a room! What they advertise is false!

Was a great time. Really recommend.

Location was perfect for being walkable to all of downtown San Antonio. They do not have an on site store for purchasing beverages, snacks, toiletries, etc...that's available 24/7.

Location great. Parking was expensive

Location was perfect for being walkable to all of downtown San Antonio. They do not have an on site store for purchasing beverages, snacks, toiletries, etc...that's available 24/7.

Location great. Parking was expensive

Check in and out was a breeze. A lot of space but its location gives one the ability to walk around a lot but be close to get back to the hotel. Highly recommend.

N/a

No complaints.

No complaints.

Alberca está fría y el Menú del restaurant no es lo que pides demasiado mal presentable

Good location, friendly And helpful staff with clean rooms but there was noise from the street at night specially weekend which cannot be controlled by the hotel. The noise can be very noisy and disturbing sleep.

Everything

Everything

Close walk to everything

Close walk to everything

The location and the beautiful appearance of the lobby and helpful staff Only complaint was the sliding door to the balcony was very hard to operate

The location and the beautiful appearance of the lobby and helpful staff Only complaint was the sliding door to the balcony was very hard to operate

Unfortunately, the riverside restaurant/bar staff on the night we arrived had no interest in serving us on the lovely property, so we went off property. Rooms were not cleaned until after 7pm on our last day. The pool area was nice, but bar was not open on rooftop pool area our entire 4day stay including the weekend days, upsetting as pool bar service area was a main + in our selection.

The only thing I found wrong with our room was there was not a microwave in it but other than that everything was exceptional.

Great location. Parts are a little dated. Most of the staff were great. A little frustration as I called the front desk twice at 9pm and 930p requesting additional pillows be delivered. Expressed my frustrations on the 2nd call and still never received them.

Great view ver convenient to explore downtown!

nothing everything especially the staffs

nothing everything especially the staffs

Great staff! However, valet parking is way overpriced $66 a day.

Ease of check in, ease of parking (Valet). 1). The shower leaked terribly…had to use all of our towels to dry it up. Why did it leak…from my opinion, the shower opens from the opposite end from the faucet. 2). The AC made the most awful noise, all night long on Saturday night and Sunday night, we got no sleep. My wife called and security came up? Why? So I call the next evening (Sunday night), engineer came up and said nothing he could do. He spoke with front desk and so did I…but why move us at 9:30 on our last night. It was terrible.

Ease of check in, ease of parking (Valet). 1). The shower leaked terribly…had to use all of our towels to dry it up. Why did it leak…from my opinion, the shower opens from the opposite end from the faucet. 2). The AC made the most awful noise, all night long on Saturday night and Sunday night, we got no sleep. My wife called and security came up? Why? So I call the next evening (Sunday night), engineer came up and said nothing he could do. He spoke with front desk and so did I…but why move us at 9:30 on our last night. It was terrible.

Amanda was 100% comprehensive with a problem I had: a package that I ordered was opened and stolen by someone at the front desk. Pillows were extremely unpleasant. I ordered a package from Amazon and the day I checked in and asked for the package a small stature woman with black short hair and asian like features gave me my package but it was just an empty bag that showed it had been opened by someone. When I asked to check the cameras or ask security this woman told me that she wouldnt do that because it wasnt possible and that the package was surely opened by Amazon. She started treating me condescendingly and rude so I told her that I wanted to speak to someone else and she just left. A woman named Amanda told me she heard how the other woman had spoken to me so she apologized and told me that she would submit to my room a credit for the value of the package that was stolen so that I could spend it in room service. I had to order and pay for my package again and when the second package arrived the guy from the front desk told me that he didnt know about any packages and that he didnt have the phone to contact anyone so this only made me believe more that the first package was surely stolen by someone at the front desk. I sat down and waited for someone else to help me and a guy which I dont remember his name asked me so I told him everything and told me he was really sorry about all the trouble and that he would call my room when he found my second package. Later my second package was handed to me by this second guy that seemed to me had the same level of authority that Amanda had. We were checking out very early so we asked the room service guy if we could pre order breakfast to go and he told us no problem but later on he came back and told us the guys from the front desk didnt allow it so this summed up to the problems with my packages made my stay somewhat unpleasant all because of the people at the front desk.

Great location, amazing beds and helpful staff!! I loved the direct access to the River Walk!

Great access to the Riverwalk, EZ parking, great bar downstairs, just a beautiful place and nice place together with friends

It’s refreshing to experience genuine hospitality where the staff goes above and beyond to make sure guests are taken care of. Whether it was the customer service, accommodations, or attention to detail, everything exceeded my expectations. I truly enjoyed my stay and would absolutely recommend this hotel to anyone visiting Baton Rouge. I’ll definitely be staying here again!

Everything was great and well kept

so gross and dirty - food was terrible and made us sick

Amazing as always

Room was not clean, there’s a smell, trash in the trash, I paid for a sit down balcony with a riverwalk view the room was not clean so i was moved to a standup room with balcony with riverwalk view 3x’s and was not compensated for the room switch. I was able to check in early and the staff was very helpful.

Great place. Will stay again

Beautiful hotel, friendly staff! Super comfortable beds and dark out drapes.

Great place to stay. Staff was friendly except one guy named Jacob at it restaurant/bar area. He seemed to have a problem that night. Other than that this is an awesome place to stay. Very clean, beds are comfortable and in a great location. Will be back again.

The staff were excellent and welcoming of my puppy! The rooms were clean and there was a lot to do at the hotel alone. Plus it’s in an amazing area

Front desk staff were not helpful. We told them when we checked in that was our honeymoon. The they upgraded us to a room with the ac not working. It was colder in the hallway than in the room. It was over 24 hours before the changed our room it was truly miserable plus the time wasted on waiting for the room to be fixed. It really cut into our time in San Antonio. However I want to say the staff outside of the front desk; ie the valet, and restaurant staff were amazing!!! I am not sure if I would stay there again..

Excellent customer service, rooms are beautiful, clean and big. Right in the heart of Riverwalk extremely. Only time we used are car was to go to sea world and six flags.

Absolutely loved our stay!!! Will definitely go back!

It was really nice. The bed was super comfortable. Nice clean pool.

Modern, clean rooms and comfortable bed. Helpful staff and convenient location made the quick stay easy and enjoyable. Would stay again.

Amazing

Great view

beautiful place but ran into a couple issues with our room. didnt ruin the trip but was kind of a pain in the beginning. first, we had to change rooms bc the toilet would not flush. then in the second room we were moved to (next door) the vent at the entrance was very slow dripping-seemed to only happen when someone was in the shower) so it created a water puddle at the door entrance. we let them know at checkout so hope its fixed for the next family/person.

Great location to walk the entire Riverwalk Area.

Great River access. Quiet and comfortable! Parking right across the street!

Perfect location.

Clean room friendly staff perfect location off the river walk. Highly recommend.

Restroom wasn't clean and the worse thing that I still can believe not having a parking lot for customer had to pay $67 per night or every time I will go out

Good place

I had a small issue upon delivery and the customer service is a 10/010!! I’d recommend the hotel to anyone

Room was a little disappointing. Little aged

Great location

Once we arrived we were placed in the wrong room twice, rooms that were occupied. We were given a card for free breakfast for two in the morning that we didn’t ever use. Our tv did not work when we first got in our room but shout to the maintenance man who worked on it and got it working for us. Our shower was clogged. By this time we were so tired of complaining we just dealt with it since we were only therefore 2 full days.

Location of ice makers

Loved it!

The place was nice but very outdated. The beds were extremely uncomfortable

It was nice and good location and bell men were great

Beautiful room and pool.

The hotel was clean, comfortable and the staff was very friendly. I would definitely stay there again!

The tub spout also needs maintenance. Please make sure the bathroom is thoroughly cleaned and that the maintenance issue is addressed.

Clean rooms. Great location.

Amazing staff and valet parking services.

Very nice staff but the property is dated; needs a good, solid facelift.

Very nice hotel fronting on the riverwalk.

Nice place

The Westin was not initially interested in recognizing breakfasts paid in advance on expedia. I will never do that again. Noise from room next door was bothersome .Front desk impossible to reach from room phone. Front desk did not call back as they said they would about my hotel charges. A full time hassle for us. Felt more relaxed after checking out

A consistently great stay at the Westin Riverwalk whenever we visit San Antonio. Spacious rooms and the best location on the Riverwalk.

Everything was great. Staff was very helpful. Very clean no complaints.

Great time !

Seeet spot

Gorgeous, clean rooms, the staff was very friendly and helpful and very convenient to the best parts of the river walk and close to the Alamo. What more could you ask for?

Was not happy that there were not very many options between breakfast and dinner for food. You have on the website that you have a restaurant. If you don’t get up for breakfast, you have the small coffee place with snacks for food and that’s it! I’m Gluten Free so not much there….

Staff and amenities were great.

Todo muy bien ubicación, limpieza, trato

Best hotel on the Riverwalk! Convenient location and excellent staff. Definitely would love to go back!

The room was dirty. The bathtub was white but left dirty with visible black traction marks from feet and body dirt. Ceiling had numerous water stains with obvious leaks that had penetrated the ceiling snd on to the floor. The shower leaked out and onto the bathroom floor and under the bathroom door which flooded the entry. The AC was broke and the room was steaming hot. I went down to the front desk to report and showed the lady several pictures. Bathroom tub, ceiling leaks and actual holes within the ceiling. Super disgusting as this was my anniversary trip and of course trying to impress or at most simply have a relaxing time as we both have high volume, stressful jobs…amongst raising teens. The front desk said they would accommodate by switching rooms at no cost and give us a $100 voucher to spend at the hotel for the inconvenience. The room change happened, the voucher was never granted as I double checked out check out statement. I’ve stayed on several properties on the River Walk throughout the years. This by far has been the worst experience. One last thing. Parking! Only option is to valet. A cording to the digital sign posted, valet over night is only $70. Typical for any downtown location right? Read the fine print if you’ve anything but a midsize or compact car. You’ll be charged an extra $10 for SUV, Truck etc. Rediculious!

NA

Clean room and friendly staff.

The hotel was fantastic. It is very clean, and the staff members are friendly and professional. Very festive atmosphere.

It is a beautiful property right on the riverwalk walking distance to everything you'd need. My balcony room on the 8th floor corner was perfect though there was a very musty smell to the room at first. I think that might be a condition of the location being in such hot weather though as they offered another room which has the same smell. Wasn't that much of a bother and over the next hour or so the smell dissipated. The front desk was very accommodating. Have the bolognese at Zocco restaurant; it's excellent. My only complaint is that I had to call housekeeping every day (literally) to get my room cleaned. And then on the last day, when I wanted to sleep in, they were knocking on the door at 9 AM to clean the room ... on the day I was checking out? They need to work on communications between the front desk and housekeeping as it seems information is not being sent or received. Other than these few inconveniences, it was a very nice stay.

Great location, poorly maintained. Room safe did not work, had to use hotel safety deposit box which staff could not open readily. There were several other maintenance issues. Staff was responsive but didn’t really seem too concerned about fixing issues.

Our room was not as cold as I would like but overall it was a nice place.

Amazing stay, cool views and walking distance to relevant venues

Awesome

The room was very damp and humid and uncomfortable and the “queen” beds were very small.

Everything was perfect

Excelente service

Overal great stay

Definitely enjoyed our visit and will be lodging here again soon.

Great place, location, clean, friendly

No, just no. Sub par hotel with 2 star hotel amenities. The staff was great, hotel needs work and add ben fits if you’re going to charge 300$ per nighy

Disappointing stay they don't make up the room during the day.

Irene was amazing. She gave great customer service at the front desk. From her Excellent welcome and on boarding, the whole weekend was very special. I wish you could also track down the maid that was cleaning the rooms Saturday, July 4. She spoke all Spanish. She was cleaning a room a few doors down on our side of of the hotel. We need a towels for that night and even though she didn’t speak English, she listened and she understood with my little Spanish. She not only brought me types of towels, but she brought toiletries, which was such a nice touch. I did leave her a tip in the room. I tried to find her when we came back that day, but she was already done with our floor her and Irene were amazing. Well done team.

rooftop pool was amazing

540 was a great room! It has a balcony that overlooks the river walk.

Not what I was expecting for the $$ staff was nice the room was okay it needs to be cleaned better especially the bathroom and shower it also felt outdated the way they built the shower doors with a big gap the water gets out. The balcony was smaller than expected they only provided one chair in a room that accommodates two people!

Staff was great. Valet parking attendants were amazing and helpful

My stay at this hotel was excellent! There was a small issue that Alfredo took care of promptly and we had a enjoyable stay. The staff's customer service exceeded my expectations. Great location, loved the ambiance of the area and hotel. Will definitely be returning to this location.

We left to go to breakfast and do some shopping we came back at 2 and no one cleaned our room of gave us fresh towels I had to complain at front desk and they finally came at 4 pm I will never be staying at the Westin in San Antonio riverwalk ever again

$60 to park on the property. $40 and $25 across the street. $10 2 blocks away. Wonderful area The Riverwalk. Plan on walking everywhere... 10 min walk.

Great location. We were able to walk to many sites. The parking garage is directly across the street. If you do not want to pay the valet rates, you can just download the Parkit app and pay directly and you'll save $20 per day. The hotel is just off the main vein of the Riverwalk which is very nice. Much quieter than being on the Main vein with all of the traffice and restaurants. Nice decor and upkeep. (Minus the pride flags everywhere.) Everything was clean and well kept. The negatives: Do not get a city view room. The road noise is terrible. Both nights were filled with drag racing and revving engines. We were on the 7th floor and the noise lasted into the middle of the night. Maybe if you book the Riverwalk side it will be quieter. The breakfast is very expensive, but if you go next door to The Contessa, you can get a better breakfast for a better value. The pool area has limited seating and we were not able to enjoy the amenities there because there was no room for us. If you are sensitve to harsh smells, the lobby is unbearable. They constantly have it smelling very strong. I could not stay in the lobby at all because the fragrance was so unbearable. It wasn't like that in our room or other areas of the hotel.

We were on the 11th floor with a riverwalk view. The hallway felt damp & had a milder musky odor. But the room had a strong musky/moldy/mildewy smell & felt damp. We asked to change rooms, same problem. We used a floor fan but it didn’t help. The ventilation system blew out musty/moldy/mildewy smell which could be detrimental to health, especially if a person is immunocompromised. From outside looking up, we could see steaks of mold going down the brick along several rooms, including ours. Whether or not that is related to the smell in the room, it didn’t help/looked bad. I asked my concern to be forward to management before we left. I think more should be done to fix the smell before it causes something serious. The main lobby was fine, employees were friendly, and the location was great. So it was disappointing to have the dangerously strong smell situation in the room. For that reason, I CANNOT recommend the Westin on the River Walk.

Close to all the attractions

We had a wonderful stay! The staff was incredibly friendly, helpful, and provided excellent service throughout our visit. The hotel has plenty of great spaces to relax and hang out, creating a fun and welcoming atmosphere. Its location right on the River Walk is perfect, with easy access to restaurants, bars, shops, and attractions. I would definitely recommend this hotel and would gladly stay here again.

Great Place