The O'Brien Riverwalk Hotel, Trademark Collection by Wyndham

The location was awesome since the riverwalk shops and boat ride were a block and a half away (4 minutes walk.) It rained outside and unfortunately in the room too. My friends rooms were okay. Fortunately the leak was not over the bed and had the trash can catch the water leak. It just was hard sleeping hearing the water leak falling into the trash can.

Both of these were not part of the amenities, as the booking information stated. I can forgive that. Plenty of places to eat and it was within a half block from the Riverwalk. But then, we entered the room. It is narrow, high-ceilinged, with a ceiling fan that, we found out, does not work. The room felt like we walked into a freezer and, when we set it at 81 degrees and left, came back, it was still a freezer, so we turned it off. It was a nice 73 degrees by the time we checked out the next day. The bed was comfortable. The balcony is shared with the rest of the floor, with chains separating the areas. The view was the parking lot. It is a pretty hotel, but not well maintained. We found the toilet paper holder was coming off the wall, as was the shower head. There is a 2 inch wide gap in the sheet roll above the bathroom door, and a hole at the corner of the shower. The ceilings are high, which is nice. But it's not cleaned well. There were lots of dust bunnies along the wall and visible on the fan blades. I wouldn't stay here again if you paid me. We were overcharged big time. Live and learn, but trying to give people an honest review of the trip so thy make their own minds up to stay or not.

The property was definitely outdated.. no heat.. smelled very old. Remote to the tv didn’t work the fan was broke, Had new pictures posted that was probably the hotel when they first opened up in early 1900.

We also didn’t have any hot water. We told the front desk and the guy told us we had to leave the water running for 15 to 20 minutes before the water will get hot. We did that we let it run for longer than 20 minutes still no hot water. Told the girl that was working the night shift she said we weren’t the only ones complaining about the water. Honestly was not impressed and for the amount of money we spent on the hotel we could have gotten a nicer hotel that would have been clean and had hot water. We definitely won’t be back.

Not bad enough to cancel, not good enough to return

This property, which I knew would be older, is dirty, poorly maintained, dark, and smelly. I arrived at 2pm and was told I could pay extra for early check in. I declined, saying I could come back in an hour. Magically the extra charge went away and they let me check in. The first room I was given smelled of cat urine and hamsters. I asked to be changed and the second room was better, but the furniture and fans (ceiling and standing floor fan) were covered in sticky dust. Then I was awakened at 5:05am to a worker painting the hall outside my door. Between the sounds and the smell I could not get back to sleep. Overall, a dirty, run-down hotel with little consideration of their guests' needs.

I will never recommend this hotel to anyone

The location was perfect, and the price was great. The parking situation could have been better. There was no information about parking prior to arrival, and no place to park while checking in and getting the information and the cost to park was an additional 40% of the cost of the room.

We stayed last year but I forgot to rate the hotel. The experience was terrible, everything look dirty and the staff was rude. I definitely don’t recommend this place for a stay. Our flight was delayed so we arrived next day when we got there our reservation had been cancelled although we paid for it in advance. At first they said they didn’t have a room since we insisted they gave us a room that was super dirty then they found another room that was just acceptable but still was not at hotel standard. They promised they would refund one day that never happened, in summary Do not recommend this place.

Felt like the hotel was in the middle of all the entertainment! Not a fan that the hotel does not have free parking for its guests. Every night I had to drive around to find the cheapest parking lot.

The location was good. Easy walking distance to the boardwalk. We really liked the unique character of the old building. It smelled very musty but that’s to be expected. Having the unexpected parking fee was frustrating but I guess it evened out with the decent price of the hotel.

Location Attentive staff No plug where coffee maker was situated Cleaness could be better Double charged for stay. Staff advised they hsve refunded payment back to card, however my bank advised there is no payment pending. Had to now claim back money through bank myself

Is real closed to the Villita

Is real closed to the Villita

Got there early and room was ready but $28 for an early check in?!? Started with parking app. Apparently doesn’t always work. Had to use hotel cell phone. Doesn’t always work either. Owner knows about it but refuses to fix it we were told. Parking isn’t per day, it is per 24 hrs from when you start. Wasn’t told so wasted an extra $30 on parking we didn’t need. Got to the room, toilet wouldn’t flush. Phone to front desk didn’t work so had to go to front desk for assistance. In evening wanted to watch game 3 of World Series, couldn’t get tv to work. Back to front desk for assistance, no one had a clue how to work tv either. Morning shower? Had to let water run for about 10 min to get warm enough to shower. On the plus side, location is good, decor looks nice but when you look closer, it’s a 5 gallon ( of paint) over haul. The reply to my comment might be “sorry about your experience, please give us another try”, but with this many hiccups, not worth a second chance.

Very nice and quiet hotel. Just a couple minutes walk to the Riverwalk and right across from LA Valitta. Will definitely stay here again!

Staff was very kind and helpful, they seemed to be keeping things as clean as they could but… yeah you can call it historic.

Historic and unique hotel. Rooms are on the smaller side but appropriate for age of hotel . lots of indoor sitting areas to play cards are have a meal. A block to the River Walk. I would definitely stay here again

Hotel was good wish they had the breakfast like it says on the booking description. Staff was great!

Liked the boutique feel. A bit dated. Lighting in the rooms could be better. Every wall was a different color paint.

Close to Riverwalk, restaurants and had nice bed and carpet. Decent shower. Parking, no breakfast or coffee with accommodations.

Close to Riverwalk, restaurants and had nice bed and carpet. Decent shower. Parking, no breakfast or coffee with accommodations.

Liked the boutique feel. A bit dated. Lighting in the rooms could be better. Every wall was a different color paint.

No hot water, generally shabby condition, dated, needs serious renovation. Coffee machine non-functional.

No hot water, generally shabby condition, dated, needs serious renovation. Coffee machine non-functional.

The water was barely hot enough to take a shower, the toilet seat was loose , and the lid was cracked. No amenities to speak of, not even a free cup of coffee. The pictures of the room didn’t match the room. You had to use your own streaming subscriptions to watch TV. It was a disappointment and we decided to check out a night early. The patio overlooked a parking lot and garbage bins.

Very poor lighting in the room. Room was very small. Had to stop and wait for the other to get from one side of the room to the other. Coffee maker in room was really really slow.

Location and cleanliness Surprised at high cost of parking

Location and cleanliness Surprised at high cost of parking

The property is incredibly close to the Riverwalk, and restaurants and walking distance to the Alamo. The beds were new and very comfortable. The staff is lovely! We were happy we stayed here. The property needed a little love. The room and bathroom doors were very difficult to open and close.

The property is incredibly close to the Riverwalk, and restaurants and walking distance to the Alamo. The beds were new and very comfortable. The staff is lovely! We were happy we stayed here. The property needed a little love. The room and bathroom doors were very difficult to open and close.

Everything was as expected for a historic building - owners, mgmt. and staff have done a great job with the property up keep. A/C worked great, beds were very comfortable, nice pleasant smell walking in to the hotel, mgmt is focused on customer service excellence. Excellent place to stay in the downtown area - we were made to feel comfortable and safe.

Arrived given 1 room and then went to park my car , came back inside given another room because of toilet issues. The second room had al leak around toilet. Then went were given the 3 room. We’re were unable to even shower there was no hot water. Horrible experience. Would never stay there again!!!!!!

The room was clean and cold upon our arrival.

Clean room, comfortable beds, and great location. Enjoy staying here. This was our 4th stay in last 5 months.

None

None

No free parking provided or breakfast as advertised.

No free parking provided or breakfast as advertised.

The best thing about this hotel is the location; near the Riverwalk! Otherwise, the air seemed stale and we immediately were congested within 2 hours of being there. The front desk is available on demand with a buzzer for them to come to the front. No parking onsite at $30 a day next door ( not bad). Food and water in vending machine. It’s suppose to be a historical hotel but I didn’t see anything special about it including the decor. The toilet ran; I fixed it because housekeeping is every 3 days👎

Room not clean!

Great place. Only stayed one night, but everyone was very helpful and the place was clean and the beds were comfortable. Close enough to walk to the Alamodome for a concert. The Riverwalk is very close. I will definitely stay there again.

Property was quaint.. beds were comfortable staffed that greeted on arrival was great! The price of the room was pretty good. Bathroom amenities were great But the coffee amenities were not !!!!. Coffee pot had old grounds and staff in the evening could not help me. Bathroom needs remodeling.

All staff members with whom I had conversations were extremely nice and helpful.

Though hotel was nice, their reservation procedure, I guess I'd call it, was lacking. I had booked a room with two beds, got a room with one. And it took nearly half and hour just to sort it out. Also, door to balcony was not seated correctly, that it had gaps in it. Aside from that, everything was ok.

The quietest hotel I’ve ever stayed at. And I’m an extremely light sleeper. The only issue is parking. You can only park in the garage next door and it’s $51 a night. If you go through the hotel it’s only $41.

The main negative impression was the check-in front desk who appeared not enthusiastic at all and not willing to talk much. After checked in, he didn’t give back my driver’s license or call me coming to pick up the driver’s license. The staff on second day was really good actually. She had my driver’s license and recognized my face at time we checked out, gave it back to me. She was cheerful and enthusiastic. I was fortunate to ring the bell to inform the front desk, and didn’t do the key drop off when checking out.

The only part that was nice was the first glance view of the Hotel. The bed looked like it was made by a 5 year old child. The window was super dirty. The whole feel of the room just felt dirty. The Ice machine was not working. The parking was $40 in the next parking garage. I got charged $38 more dollars for checking in 1 hour early.

Clean, peaceful, close to everything

Cool

The staff is nice. Apparently going through transition. Wyndham has their name on it, but has done NOTHING. No coffee in the room. Water takes forever to heat up in shower. Body wash dispenser empty. Mini fridge barely works. Low quality blanket on bed.

The O'Brien Riverwalk Hotel is an absolute gem, and it is easily our favorite place to stay whenever we want to experience the true heart of downtown San Antonio! The location is incredibly convenient, sitting just steps away from the legendary River Walk, which means you completely bypass any parking or driving stress. We absolutely love the beautiful wrought iron balconies, which add such a charming, historic feel to the stay and are perfect for stepping outside to enjoy the local atmosphere. You are also entirely surrounded by fantastic restaurants and local dining spots, making it incredibly easy to grab a bite to eat at any time of day. Plus, being so close to the local art scene and destinations like La Villita Historic Arts Village adds a great layer of culture right to your doorstep. It is a warm, cozy, and perfectly positioned boutique hotel that we completely fell in love with! The hotel staff are so friendly ..we love this boutique hotel

Could be a great place with about a month’s worth of work. Don’t give up On it Wyndham - make it a great Place!

Room was cute but dirty. Hair dryer had tape over an electrical area and did not work and dirty foot print on the sheets that wasn't mine as it didn't match my shoes. Needed ice and when I finally find the ice machine it wasn't working and hadn't worked in quite a while. Front desk reported they had called for maintenance weeks earlier and called someone else and still no ice. No warning was given that there was no ice. Power strip was plugged in and on but didn't work. I will not be staying here again.

This is my second time in less than 2 weeks I stayed there and I loved it so much!! I will be coming back soon!!

The hotel did not offer parking, we had paid for a king size bed and got 2 queens, our balcony looked out to a parking lot full of mattresses very trashy. Will not stay there again

The staff was amazing. Loved the balcony.

Staff was great.

Basic rooms and good ac. Horrible coffee and have to pay $2 up front for a decent cup. Parking is atrocious and not clear, so we had to pay $38/day next door.

It was fine for what we needed

The location was great

Beautifully

Everything was good!! Paid $20 for every hour before check in which is not bad at all! Rooms were clean and everything. The only thing was that the restroom door didn’t lock and you had to really push the room door to open and close it which I guess it’s because it’s an old building! Other than that staff was nice and helpful! And no problems at all!! Thank You To The Staff!!

Fan was awfully dusty and we found a roach in our restroom. We needed it for one night only but cleaning could be better.

COMPLICADO EL ESTACIONAMIENTO, PARA PAGAR POR APLICACION, CON UN COSTO DE 31 DOLLARES POR NOCHE.

Clean room the room was very big

Door of hotel room was not especially secure.

Cold shower first morning, room keys did not work and required staff to call a manager to reset the room key system.

The place was nice. I’m don’t have anything bad to say. Just wish they would tell you the cost of parking before you book. And the place smells a little musty. My only complaints.

When I walked into the room ,I was not impressed . Beds looked old pillows were flat . Bed once you laid on it ,you could feel tge springs . Toilet was not flushing properly. I let the girl know the next morning and she did let me get another room. That room was better. The beds were more cushion and the restroom was working properly. Only thing I liked about it was that it was near the Riverwalk. I would not stay there again . Pictures are deceiving.

Nice and walkable to the river walk

Remote control had batteries exposed, the shower diverter did not work was not getting water on the shower head only on the spout. Upon arrival they were doing maintenance kept hearing hammering at 830pm

Quaint, historic hotel nestled just off the beaten path with great access to parking. Location gives impression of a slower pace but is only steps from hustle of downtown. Balcony access and common areas on each floor gave us alternative spaces for enjoying morning coffee and playing card games. Older details like the front double doors and remnants of the original elevator (you can picture the gate that likely was once there) add to the character of this place and really feel special.

Would be helpful if you told people that there is $7 parking literally across the street 20 feet away instead of only telling people about yals $25 parking

It was nice, neat and cozy. The staff was so nice and helpful. They were friendly and made the stay enjoyable and worry free.

Good service

It was a nice hotel, historic nice balcony, and it was a short walk to the Alamodome.

Didn't get much sleep cuz the construction crew was vacuuming at my door at 1:30am!! And, when we went to tell the front desk the little girl said, oh they sometimes work till 5:30am. Like for real? Didn't get much sleep and should have been given some kind of compensation.

Good for the price

Great place to stay

Staff was very helpful and accommodating. We had a few things that we needed help with they went above and beyond to help solve the problems. It’s an older hotel, so it has a nice homey atmosphere. My family loved the rooms. The beds were very comfortable for us. Rooms were clean. Staff was extremely nice.

There was no pad on the ironing board, and only 2 hangers in the closet. Nice mugs with coffee pot but no coffee or tea to go with it. Parking in garage is difficult as there is no access to or from the hotel; only from the street. Staff was very nice.

It was a

Parking very expensive

The check in was extremely easy and fast. The staff was very friendly and helpful. Our room was very clean and comfortable. Thanks to everyone on the staff for a great stay.

It would have been nice to know about the parking situation.

We got there at 2:50 and asked to check in. They told us $25 to check in early before 3:00, so we waited til 3:00 and then were told room wouldn’t be ready til about 3:15. Room wasn’t ready til 3:45. So we go from gonna be charged to check in early to room not being ready for close to an hour. Also last 2 times i stayed here the parking garage next door wouldn’t let me out when i scanned code at hotel and paid online. The garage tried to charge me again today when i left. The actual room however was very clean and nice once again.

Friendly staff. Comfortable room, with great ambiance. Would stay again.

Good price, clean beds, well located, close to parking and attractions.

The pictures online are VERY misleading. The SHARED balcony shown is nowhere near the river or the riverwalk. It's not so much historic as it is just old and run down. The balcony above us was completely rusted out and looked like it might fall down on us. Upon entering the lobby, I felt the urge to retreat and run away, but we were very tired and weary from the road. An immediate and overwhelming smell of acetone blasted me in the face and the lobby restroom was out of service. Not good signs. Only AFTER taking our money and AFTER we'd moved ALL of our luggage and effects up to our rooms did the staff tell us that the balconies were being painted and were off limits. Believe me when I say that without the (tremendously disappointing) balcony, there is absolutely no reason to consider staying here. The rooms are tiny, dirty, and in ill repair, and reek of chemicals and acetone. To cap it all off, the receipts they have us when we checked out, had OTHER PEOPLE'S credit card info on them. Avoid this place at all costs.

Water is cold at night. Better to shower in the morning. Parking was $60 for two days at a very cramped parking garage next door. Traffic is very loud at all hours. Homeless population are abundant in the area. My heart goes out to them but with my wife and children to look after, my guard is still up. Now the worrisome part. The room door doesn't shut all the way so we made it a point to shut it correctly and check it before leaving. When coming back to the hotel the 2nd night, our door was cracked open. After checking that no one was in the room, I wrote it off to staff picking up trash and/or linen and replacing towels. But the trash was still in the wastebasket, the used towels we're still stacked to the side, and the beds we're still unmade. Cleaning staff was on my floor but I did not want to approach them and have a confrontation. My question and concern is, if maintenance was not done in the room. Why were they in there? And if it wasn't staff, my questions and concerns increase substantially. It was one if the more affordable hotel rooms and close to everything we went for. It is a quaint hotel and we were able to get some rest. But the safety of my familtly is top priority and I did not feel comfortable the 2nd night of our stay.

The place is beautiful but had some issues that were not taken care of and was not even offered a discount due to the issues not resolved

It may be historic, but it is very outdated and in need of a refresh. Main entrance and hallways are very musty smelling. Room was not, which was a relief. Other than a fridge and microwave, no other amenities. Parking is a very tight squeeze and you better book mid-week or you’ll have to park next door in the parking garage.

It was great for our short trip, easy and convenient and all the staff were courteous and kind.

Rooms were very clean and bed was very comfortable, staff was super friendly and helpful , the ac worked great and parking was a breeze very close to so many points of interest, Would greatly recommend.

I would describe the O’Brien as spiritually similar to a fine Parisian Bistro with the menu of a Waffle House. By all accounts, the hotel was quaint and pretty. Unfortunately, though, upon entering the room, that piquancy went from charming to trashy. A room that did not, in fairness, have any roaches, but in the words of my esteemed traveling companion, was “giving roaches.” The vent was visibly dusty, and the advertised jetted tub looked more like a SAW trap for my dermatologist than a luxurious spa experience. The service was pleasant if not a little dismissive, and the amenities as a whole were like a trustworthy politician; that is to say, nonexistent. Fan was cold though, so that was cool.

This was an interesting property. Felt old but clean. It was incredibly quiet and had its own parking.

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Great little place off the beaten path but still close to Riverwalk

I like that it was clean and smell good

Very pleasant stay.

First we stayed in a room that had a beeping sound all night

Air conditioning was really cold on a hot summer day and staff was really helpful

Great hotel within walking distance of Riverwalk. The room was comfortable and the staff was professional and welcoming. Keep in mind that the hotel parking pass will cost you $27/day, but that's still the best option compared to private and public parkings around. One issue was that the hotel didn't serve breakfast in the morning, only coffee (the hotel amenities listed on Expedia included free breakfast). The staff offered a credit voucher as compensation, and said they would update their information on Expedia.

Honestly, their plumbing was terrible. You always here when the guy upstairs flushes their toilet

Great location

Great location. Parking in back of hotel but is first come first serve. Garage parking very close as well. older pretty basis hotel, but great value and clean. if your looking for a quiet place I would not recommend as its right by the main road so you can hear all traffic. I loved all the places to sit and relax. we enjoyed our stay.

The rooms have blackout curtains & the beds were very comfortable. You have a small coffee marker for if you drink coffee. U also have a small refrigerator to keep food & drinks cold.

We had an excellent stay there. The staff was so friendly and helpful. We will definitely stay there again

The hotel was comfortable and well kept. Will definitely stay here again

I’ve stayed here before, but this past time was not up to par. The employees were nice and helpful, but the property is definitely a bit rundown. It had a leaky tub/shower, shower curtain was old. The bathmat in the bottom of the tub was disgusting, very dark and dingy throughout the room, the AC makes crazy noises, there is no storage space, the remote control did not work, the bathroom door did not shut properly, the hand soap dispenser was empty, There was hair on the floor in the bathroom and the hot and cold water was having a fist fight!!! I will not recommend staying here based on this visit

The place smelled musty and definitely needs a few upgrades. Mostly it was clean. The area is why we chose to stay there. Close to the Alamodome, Riverwalk and lots of great restaurants.

The air works good. Staff was helpful and for a historic hotel it was modern amenities. They were responsive if issues arose and were working on updates. Good choice close to everything and a scooter stop.

This place is a little heaven with inn a downtown city clean and staff the best they went out of their way to please you I love this place

Location. Price. Great deal.

Cute little spot closed to the river walk

It’s clean but it’s old

Parking is tight, and an additional $25/day charge..

.

We had a wonderful time. The hotel was warm and charming. Would go back. Someone took our parking spot. The