SureStay Plus by Best Western San Antonio Airport

STAFF WAS REALLY NICE

it advertises buffet breakfast but only had cold cereal and scrambled eggs they had to reprogram my card key twice there back door where are room was was not working so had to walk around the whole building just to get in

Exceptional

room was clean but the shampoo soap conditioner dispenser were not filled. we has an odd number od towels and washcloths for the room and construction dirt was left behind the door in the bathroom. I did point it out to staff but nobody came back to clean it. nothing I didn't like

Poor

Room was pretty hot room was a bit dirty

Good

Passable

Needed a room for one night and this hotel fit that bill. The housekeeping wasn't great but the staff was polite and helpful. Probably won't stay here again but the price was right for an emergency trip out of town.

They canceled my reservation

They canceled my reservation

It was right in front of the highway across the airport. So it was very easy to get around. Staff was very friendly and polite. Room was clean $100 deposit yet the fridge was not working, some lamps were not working, the plug in to connect my charger were loose, the restroom fan was not working and it took a minute to get the door closed because it would not close and lock.

It was right in front of the highway across the airport. So it was very easy to get around. Staff was very friendly and polite. Room was clean $100 deposit yet the fridge was not working, some lamps were not working, the plug in to connect my charger were loose, the restroom fan was not working and it took a minute to get the door closed because it would not close and lock.

Staff was ok. Not the happy, welcoming kind. Improvement needed in cleaning

Staff were nice and helpful rooms were clean.

Very good

Good

No comments

Exceptional

Microwave didn't work , fridge didn't work

Bad

The room was hot on arrival , the air was completely off , took a while to cool

Very disappointing stay. The hotel looks nothing like the photos advertised. The pictures are misleading. The property is old, dirty, and poorly maintained. There was a strong unpleasant odor throughout the hotel, especially in the hallways. The hallway carpets were stained, worn, and felt filthy. Our room was dirty when we arrived, and several amenities were broken, making our stay even more frustrating. The rooms are outdated and in need of major renovations. For the price, this hotel did not meet expectations. I would not stay here again and would not recommend it to anyone looking for a clean, comfortable place to stay.

Very good

Me and the family booked a double queen room. The room was clean and cozy! I never made it on time for breakfast unfortunately, but the staff was always super helpful during the stay! It is getting some renovations currently so had some construction meterials lying around but didn't affect the stay!

Rude reception Smelled horrible and was hot

Rude reception Smelled horrible and was hot

Considering the price, it offers great value. The only thing is that the local highway system is a bit odd; sometimes you have to take a long detour.

Great customer service, woke us up on time, and was very professional nice housekeeper No waffles water wasn't very hot

No waffles water wasn't very hot

The rooms were not cleaned properly and the breakfast was not what was advertised. All we saw in the morning was some cereal and eggs

.

TV , hair dryer and vent in the bathroom broke complained wouldn't move us. So we checked out. Needs to do alot of improvement.

The staff is so nice and friendly.

The bed was amazing. Breakfast was not what I thought it would be. They only served eggs and sausage. Cereal was hard to dispense and not much of an option. Apple juice was great but no waffles or fruit. The place is clean but the fridge was loud. My card key had to be fixed everyday. But an upside, there was renovation happening so hope they are getting upgraded.

Good!

Door on the side of the building would not close. Felt unsafe for those closest to the door

Will charge a $100 deposit. Got a room with a chair that had a nasty stain and no tissues. Front desk wasnt any help.

Worse experience! The room smelled, room furniture missing paint, guest chair had large butt stain imprint, bathroom was missing the flush handle. I requested a refund and was informed they couldn’t refund me because I booked through Expedia. I contacted Expedia and was on the phone for over an hour, several hangups from the representative, he send at least 8 or more verification codes. He finally informed me he could only reimburse a partial refund. He then booked me at a different hotel and charged me another fee. I arrived at the other location and informed the staff Expedia reserved a room and gave them my reservation number. I asked the staff if I could see the room prior to checking in, she said yes. I walked into the room, there were roaches crawling all over the place, I took pictures and informed the staff that I couldn’t stay there and requested a refund because they had a roach problem. Once again, told I had to contact Expedia. I contacted Expedia and was told they much check will the property manager to see if they are willing to agree to a refund. I was charged 3 times for room I didn’t stay in due to no fault of my own and no refunds. I will never use or recommend Expedia to again!

No ac when you show up and barely worked when on and room didn’t have fire detectors wires open. No baseboards in bathroom. Bed was horrible but staff was friendly and helpful.

Dirty room and floor not swept not clean. Literally found Marijuana on the sink counter top. Probably the nastiest room ive ever stayed in.

We love it

No shampoo in the rooms. No tissues either. (had to change rooms because the bed frame made very loud noises when getting into the bed or accidently kicking. It is a very cheap tin frame) Breakfast was a big disappointment. Half a loaf of white bread and brown. No pastry either. I could tell the scrambled eggs were bought in bags and then cooked. (not freshly cracked) Several things ran out as we ate so we had to find manager to replace. Do not believe photo of breakfast area.

Comfortable beds. $100 deposit required which is not included in the online price.

When arrived the lobby was extremely hot, the room itself had a hard time trying to keep cool. The cleanness itself was very doubtful. The restroom was still dirty the sheets and pillowcases had stains and a little smell, was super dusty. The front trash can was always full so bring your own trash bags and throw them out yourself. Will all that said the only good thing was that there were no bugs. What we did like was that we were just 15-20 minutes from everything.

The property was in a nice location. When we checked in, it smelled horrible. Smelled like smoke and weed. The thing is that the cleanliness was terrible. The hallways up the stairs was super dusty. The room had trash on the floor. On top of the shower there was a used bar of soap that they didn’t pick up. And we had to pay a deposit of an extra $100, which thank God we had, before we stayed. I will never stay at this property again. Yes, they were friendly here.

It’s ok it’s always loud people upstairs & my car always gets scratched up or broken into when you ask staff they know nothing!! Be careful

Yes. Everything was good.

Love this place

The room had bed bugs. I tried calling the manager for a week straight every single day for a refund and he was either never in or avoiding me. I will continue to try. I only stayed over night and checked in late about 8pm just to sleep and check out the next day. I have pictures of me and my husbands legs with full of bites

No kleenex in bathroom, roach in bathroom, no gym on site though listed. Will not stay here and recommend against it for figure guests

The bed sheets were clean but that's where the good ends. The rooms was dirty. The fridge was load, so loud it was hard to sleep. The staff were there. There was no breakfast. I came down at 745 am and there was nothing. I do not recomm nd this place.

Room was clean, however, the breakfast should say if you show up after 8 there is nothing available

The room was perfect,

Quiet

Always stay there when in San Antonio it good

A/C worked really well. Love the staff

Everything was clean, we stayed there for 4 days we didn’t want housekeeping to clean our room but was provided with clean towels and toilet paper and trash was emptied everyday. Staff was all nice also.

Yes

Room dirty

The shower had collapsing tiles,gaps, discolored grout and a moldy smell. Otherwise the room was clean and the start quiet.

Great staff and very clean environment

everything was great

👎👎👎

👎👎👎👎

Loved this place, quiet, clean, safe, polite, and comfortable beds. The only thing that was disappointing was that when we went for breakfast we were 20 min till they closed down and they were already putting everything up so we didn't even eat breakfast cuz they had thrown out away.

Technically the room was clean but we killed two baby cockroaches, wasn't able to sleep properly due to that.

Super clean

Very decent for price a great stay.

Clean rooms and pleasant staff

Clean and comfortable

Looked like there was food on the walls , the bathtub had hair in it , we didn't even want to shower it was NASTY !

Overal was good

The bathtub drain did not work and water would not go.

Not happy.. no security guard outside in parking lot.. room was very clean n comfortable bed.. excellent ac.. Breakfast was ok

.

Hotel was great! Spacious room with fridge, microwave, iron, hair dryer, etc.

It was a bit dirty. The room smelled like a sweaty locker room.

My son stayed at the hotel the lady on reception was very rude as I spoke to her on the phone upon check inn, demanded $100 non smoking fee which is returned within 3 working days, it’s now 9 days and still not received the fee

Staff was awesome and check-in was smoother than butter on a hot biscuit. Unfortunately, that’s where the magic ended. The room itself… not so magical. The bathroom had some bonus “features” like mold around the tub (not exactly the spa treatment I was hoping for). The whole room carried a mystery smell that I still can’t identify, but I’m 90% sure Febreze would tap out if it tried. And the pillows? I don’t know who decided to swap normal pillows with decorative couch squares, but trying to sleep on those was like trying to nap on a throw pillow at your grandma’s house. Being right next to the airport, I expected jet engines to tuck me in at night, but surprisingly it wasn’t loud at all.

The staff here is so friendly and helpful!!

Bed confort was good but the place is outdated and old loud planes fly over and keep you up all night, front fest wasn’t that friendly

AC system is non functional in the corridor and almost unbearable to be in. The pool is unusable and visually reprehensible. Rooms were dated and the only saving grace was a comfortable bed. The coffee machine was non-functional, the tub and fixtures were horrible.

This hotel is not handicap friendly. No Elevator and handicap parking is to far away from entrance. did not have any breakfast by 8:30 am it was cold and empty of product

Veds were co.py, staff nice.

Comfortable, well lit parking and a selection of breakfast items including a hot meal.

My room was not clean at all. Floor and restroom had hair all over it from the previous person. There trash in the window seal of the room.

cozy

Employees do not know how to respect. Maintenance very poor. We could smell drugs all through the hallways. People sleeping in vehicles. Employees look at you rude when eating breakfast.

Get what you pay for.

great

Terrible customer service. Crappy breakfast. Paid for a night and they would correct the dates for me to stay another night they ended up charging me twice for the same night even though I already had a room. It was supposed to be for next night and they charged me for 2 rooms foe the same night. They admitted to me and hotels.com that it was their fault and that they (the hotel themselves) did in fact collect my $50. They refused to let me stay for the night I paid for simply because they put it as a no show. I was already there in a room so why would I check into another? They realized the mistake yet still denied any responsibility or reconciliation. Just a bunch of crooked. Do not waste your time here.

This place have a cockroach

Pool was out of service! Room was hot, had to take a fan to cool down. Air would have taken too long before cooling the room

I really liked it. It was clean, nice people and treated us nice.

AC didn’t blow good. I turned it down to 66 and room was still warmish. There was a crack in the tub, so when you showered whatever debris was in the crack would surface. The bathroom floor had water coming up from the linoleum.

Great customer service Can’t go wrong staying here for a great price

Price

Very nice staff. Pool stayed dirty.

Staff was very courteous and accommodating. Room is very clean everything you need. Only concern was the swimming pool was very dirty. Other than that I would stay here every time

I honestly did not like the stay at all. To start off they asked for a 100$ deposit which was not worth at all due to a lot things not working right. Our first night we had trouble with the ac not cooling. Floor was really dirty and restroom door did not close at all. When I turned on the tv I noticed that it wasn’t working all you saw was half the tv pitch black. I let front desk know about it and they said “we’ll look into it” and nothing was done. My wife and I wanted to jump into the pool but noticed pool was dirty the first day and it stayed that way all until the last day we stayed. Terrible service and terrible room. I wouldn’t recommend this hotel at all.

Not clear about an upfront deposit when booking online and only having card in hand. Clean but warm hallways

Dirty pillow cases, rough rowels, needs renovations, limited breakfast options

Didn’t like that you had to leave a 100 dollar deposit after paying for room

Excellent

Nice ppl and very clean

The room is very small the sheets where dirty there are very few lights in the room and the beds are unconfortable

Good location … friendly stafff

When we finally got to our room, the air conditioning was off, and it took a long time to cool down — not ideal when you're checking in during warm weather. You'd expect a cool room to welcome you, but instead we walked into a sauna. Breakfast was a huge letdown — very limited options with almost nothing fresh or appealing. Definitely not worth waking up for. Lastly, the pool was dirty and uninviting. It looked like it hadn’t been cleaned in days. Overall, the hotel lacked basic comforts and proper maintenance. I wouldn't stay here again or recommend it to anyone looking for a relaxing and comfortable stay.

This stay was very pleasant and restful. The employee was very professional at time to check in. The towels could be upgraded. They felt like if they were dried outside on a line.. very rough.

Breakfast was disgusting. My room was not very clean.

The room was ok, bed was good and the breakfast was ok too. The place overall is a little outdated but it was good

I didn’t like the breakfast

There was also a bunch of hair on the shower wall. Pretty disgusting. The box of tissue paper was empty. I guess one gets what one pays for. I would not recommend this place.

We were 3 families, only my family was booked via hotels.com and thats precisely why I was given worst room on the property despite the knowledge of the front desk that the room was not guest worthy and the hotel was fully booked. The room's bathroom tub was cracked and leaking and not draining. Property manager helped by allowing us to use bathroom of another room. But overall, I will suggest everyone to avoid this hotel and moreover bookings through hotels.com since the guests who use hotels.com to book the property are treated as second class and priority is always given to those who book directly with the hotel property. this is the ultimate truth, weather you want to believe or not.

Needs cleaning, stains on wall and ironing board cover needs replacing bad.....back door will not unlock....worse room so far

Not so good

I think It’s fraude to advertiste that includes a buffet breakfast, but it was only available on the first day. The rest of the days they said there were all Agent because didn’t comply .