SureStay Plus by Best Western San Antonio Airport

Place is real. Ice cream.era

Young man who checked us in was calm and professional. Even with a line of people checking in....he remained focused and completed checking us in....he was friendly talkative and he was awesome!!!!!!

N/a N/a

Property does not have elevators.

Superb

It was by the airport and the rooms were clean. My first room didn't have air conditioning and the toilet seat was broken. Then, when we moved rooms, we had to use stairs. But on the plus side, this room had air conditioning. Overall, for one night it was okay; it could use a lot of updating.

It was by the airport and the rooms were clean. My first room didn't have air conditioning and the toilet seat was broken. Then, when we moved rooms, we had to use stairs. But on the plus side, this room had air conditioning. Overall, for one night it was okay; it could use a lot of updating.

Everything was really good! Except for the breakfast. I booked this hotel because it had breakfast included and when I went to eat breakfast, everything was limited or finished. Even though they offered breakfast from 6-9, when I went they had nothing by 8am. So I only had cereal, because that’s all they had

Good

Clean The a/c wasn’t working really good

Clean The a/c wasn’t working really good

See my Google review posted today..it was fn terrible! Dirty towels, shit disconnected, and an attempted barge from the "cleaning lady" This hotel shouldn't even be on your platform!! Everything!

Very friendly stuff. We had a very Quiet day.

I did not like that there was a $100 deposit required

See my Google review posted today..it was fn terrible! Dirty towels, shit disconnected, and an attempted barge from the "cleaning lady" This hotel shouldn't even be on your platform!! Everything!

Clean All was good

Clean All was good

Everything was good. The hotel was under a little construction, so certain amenities were not available. But the staff was very friendly and helpful.

Gracias

We needed a one night stay. It did the job. No frills, bells or whistles. Clean room and convenient parking.

Nothing. The ice machines were not working. The drinks that were for sale were not priced correctly.

Nothing. The ice machines were not working. The drinks that were for sale were not priced correctly.

Good deal consistent breakfast Broken mini fridge, cable didn't work, plugs are wore out things plugged in just fall out

Good deal consistent breakfast Broken mini fridge, cable didn't work, plugs are wore out things plugged in just fall out

The bed was very uncomfortable, the room wasn't clean. It hadn't been dusted, the baseboards were filthy, they didn't have complementary soap to at least wash your hands and there were kids yelling and running up and down the hallway.

The location was great The bed was very uncomfortable, the room wasn't clean. It hadn't been dusted, the baseboards were filthy, they didn't have complementary soap to at least wash your hands and there were kids yelling and running up and down the hallway.

Nothing … no ice… dirty sheets… expect you to come out of pocket but they can’t hold up there end as a company… too many bogus extra fees total failed experience. Would never recommend this place for anyone.. Deposit $ 100 is a bit ridiculous…

.

The room wasn't bad. The bed and pillows were comfy. The fridge worked great The remote, TV and especially the ac, worked fine. The place is a little dirty but not nasty. It's dated. The breakfast was ok eggs sausage cereal juice and toast. Nothing fancy but hit the spot. It served it's purpose and can't beat the price. I would stay here again.

Very disappointing experience. The room was extremely dirty, with stains that appeared to be blood and food left in the freezer. The bathroom door wouldn’t close properly, and there was a very unpleasant smell. I left the same day. I would not recommend this place.

We rented a room due to no electricity at home after a strong storm, and it was in the middle of summer. The beds were comfortable, showered well. The room was okay, some stains on the wall, but the bedding itself was clean. The breakfast was very limited: eggs, toast, mini muffins, two cereal options, apples, two juice options, and coffee. The a/c was off when we first walked into the room, so it took a while to cool down. It served its purpose for the circumstance.

STAFF WAS REALLY NICE

it advertises buffet breakfast but only had cold cereal and scrambled eggs they had to reprogram my card key twice there back door where are room was was not working so had to walk around the whole building just to get in

Room was pretty hot room was a bit dirty

Needed a room for one night and this hotel fit that bill. The housekeeping wasn't great but the staff was polite and helpful. Probably won't stay here again but the price was right for an emergency trip out of town.

Staff was ok. Not the happy, welcoming kind. Improvement needed in cleaning

Staff were nice and helpful rooms were clean.

No comments

Microwave didn't work , fridge didn't work

The room was hot on arrival , the air was completely off , took a while to cool

Very disappointing stay. The hotel looks nothing like the photos advertised. The pictures are misleading. The property is old, dirty, and poorly maintained. There was a strong unpleasant odor throughout the hotel, especially in the hallways. The hallway carpets were stained, worn, and felt filthy. Our room was dirty when we arrived, and several amenities were broken, making our stay even more frustrating. The rooms are outdated and in need of major renovations. For the price, this hotel did not meet expectations. I would not stay here again and would not recommend it to anyone looking for a clean, comfortable place to stay.

Me and the family booked a double queen room. The room was clean and cozy! I never made it on time for breakfast unfortunately, but the staff was always super helpful during the stay! It is getting some renovations currently so had some construction meterials lying around but didn't affect the stay!

Considering the price, it offers great value. The only thing is that the local highway system is a bit odd; sometimes you have to take a long detour.

The rooms were not cleaned properly and the breakfast was not what was advertised. All we saw in the morning was some cereal and eggs

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TV , hair dryer and vent in the bathroom broke complained wouldn't move us. So we checked out. Needs to do alot of improvement.

The staff is so nice and friendly.

The bed was amazing. Breakfast was not what I thought it would be. They only served eggs and sausage. Cereal was hard to dispense and not much of an option. Apple juice was great but no waffles or fruit. The place is clean but the fridge was loud. My card key had to be fixed everyday. But an upside, there was renovation happening so hope they are getting upgraded.

Good!

Door on the side of the building would not close. Felt unsafe for those closest to the door

Will charge a $100 deposit. Got a room with a chair that had a nasty stain and no tissues. Front desk wasnt any help.

Worse experience! The room smelled, room furniture missing paint, guest chair had large butt stain imprint, bathroom was missing the flush handle. I requested a refund and was informed they couldn’t refund me because I booked through Expedia. I contacted Expedia and was on the phone for over an hour, several hangups from the representative, he send at least 8 or more verification codes. He finally informed me he could only reimburse a partial refund. He then booked me at a different hotel and charged me another fee. I arrived at the other location and informed the staff Expedia reserved a room and gave them my reservation number. I asked the staff if I could see the room prior to checking in, she said yes. I walked into the room, there were roaches crawling all over the place, I took pictures and informed the staff that I couldn’t stay there and requested a refund because they had a roach problem. Once again, told I had to contact Expedia. I contacted Expedia and was told they much check will the property manager to see if they are willing to agree to a refund. I was charged 3 times for room I didn’t stay in due to no fault of my own and no refunds. I will never use or recommend Expedia to again!

No ac when you show up and barely worked when on and room didn’t have fire detectors wires open. No baseboards in bathroom. Bed was horrible but staff was friendly and helpful.

Dirty room and floor not swept not clean. Literally found Marijuana on the sink counter top. Probably the nastiest room ive ever stayed in.

We love it

No shampoo in the rooms. No tissues either. (had to change rooms because the bed frame made very loud noises when getting into the bed or accidently kicking. It is a very cheap tin frame) Breakfast was a big disappointment. Half a loaf of white bread and brown. No pastry either. I could tell the scrambled eggs were bought in bags and then cooked. (not freshly cracked) Several things ran out as we ate so we had to find manager to replace. Do not believe photo of breakfast area.

Comfortable beds. $100 deposit required which is not included in the online price.

When arrived the lobby was extremely hot, the room itself had a hard time trying to keep cool. The cleanness itself was very doubtful. The restroom was still dirty the sheets and pillowcases had stains and a little smell, was super dusty. The front trash can was always full so bring your own trash bags and throw them out yourself. Will all that said the only good thing was that there were no bugs. What we did like was that we were just 15-20 minutes from everything.

The property was in a nice location. When we checked in, it smelled horrible. Smelled like smoke and weed. The thing is that the cleanliness was terrible. The hallways up the stairs was super dusty. The room had trash on the floor. On top of the shower there was a used bar of soap that they didn’t pick up. And we had to pay a deposit of an extra $100, which thank God we had, before we stayed. I will never stay at this property again. Yes, they were friendly here.

It’s ok it’s always loud people upstairs & my car always gets scratched up or broken into when you ask staff they know nothing!! Be careful

Yes. Everything was good.

Love this place

The room had bed bugs. I tried calling the manager for a week straight every single day for a refund and he was either never in or avoiding me. I will continue to try. I only stayed over night and checked in late about 8pm just to sleep and check out the next day. I have pictures of me and my husbands legs with full of bites

No kleenex in bathroom, roach in bathroom, no gym on site though listed. Will not stay here and recommend against it for figure guests

The bed sheets were clean but that's where the good ends. The rooms was dirty. The fridge was load, so loud it was hard to sleep. The staff were there. There was no breakfast. I came down at 745 am and there was nothing. I do not recomm nd this place.

Room was clean, however, the breakfast should say if you show up after 8 there is nothing available

The room was perfect,

Quiet

Always stay there when in San Antonio it good

A/C worked really well. Love the staff

Everything was clean, we stayed there for 4 days we didn’t want housekeeping to clean our room but was provided with clean towels and toilet paper and trash was emptied everyday. Staff was all nice also.

Yes

Room dirty

The shower had collapsing tiles,gaps, discolored grout and a moldy smell. Otherwise the room was clean and the start quiet.

Great staff and very clean environment

everything was great

👎👎👎

👎👎👎👎

Loved this place, quiet, clean, safe, polite, and comfortable beds. The only thing that was disappointing was that when we went for breakfast we were 20 min till they closed down and they were already putting everything up so we didn't even eat breakfast cuz they had thrown out away.

Technically the room was clean but we killed two baby cockroaches, wasn't able to sleep properly due to that.

Super clean

Very decent for price a great stay.

Clean rooms and pleasant staff

Clean and comfortable

Looked like there was food on the walls , the bathtub had hair in it , we didn't even want to shower it was NASTY !

Overal was good

The bathtub drain did not work and water would not go.

Not happy.. no security guard outside in parking lot.. room was very clean n comfortable bed.. excellent ac.. Breakfast was ok

.

Hotel was great! Spacious room with fridge, microwave, iron, hair dryer, etc.

It was a bit dirty. The room smelled like a sweaty locker room.

My son stayed at the hotel the lady on reception was very rude as I spoke to her on the phone upon check inn, demanded $100 non smoking fee which is returned within 3 working days, it’s now 9 days and still not received the fee

Staff was awesome and check-in was smoother than butter on a hot biscuit. Unfortunately, that’s where the magic ended. The room itself… not so magical. The bathroom had some bonus “features” like mold around the tub (not exactly the spa treatment I was hoping for). The whole room carried a mystery smell that I still can’t identify, but I’m 90% sure Febreze would tap out if it tried. And the pillows? I don’t know who decided to swap normal pillows with decorative couch squares, but trying to sleep on those was like trying to nap on a throw pillow at your grandma’s house. Being right next to the airport, I expected jet engines to tuck me in at night, but surprisingly it wasn’t loud at all.

The staff here is so friendly and helpful!!

Bed confort was good but the place is outdated and old loud planes fly over and keep you up all night, front fest wasn’t that friendly

AC system is non functional in the corridor and almost unbearable to be in. The pool is unusable and visually reprehensible. Rooms were dated and the only saving grace was a comfortable bed. The coffee machine was non-functional, the tub and fixtures were horrible.

This hotel is not handicap friendly. No Elevator and handicap parking is to far away from entrance. did not have any breakfast by 8:30 am it was cold and empty of product

Veds were co.py, staff nice.

Comfortable, well lit parking and a selection of breakfast items including a hot meal.

My room was not clean at all. Floor and restroom had hair all over it from the previous person. There trash in the window seal of the room.

cozy

Employees do not know how to respect. Maintenance very poor. We could smell drugs all through the hallways. People sleeping in vehicles. Employees look at you rude when eating breakfast.

Get what you pay for.

great

Terrible customer service. Crappy breakfast. Paid for a night and they would correct the dates for me to stay another night they ended up charging me twice for the same night even though I already had a room. It was supposed to be for next night and they charged me for 2 rooms foe the same night. They admitted to me and hotels.com that it was their fault and that they (the hotel themselves) did in fact collect my $50. They refused to let me stay for the night I paid for simply because they put it as a no show. I was already there in a room so why would I check into another? They realized the mistake yet still denied any responsibility or reconciliation. Just a bunch of crooked. Do not waste your time here.

This place have a cockroach

Pool was out of service! Room was hot, had to take a fan to cool down. Air would have taken too long before cooling the room

I really liked it. It was clean, nice people and treated us nice.

AC didn’t blow good. I turned it down to 66 and room was still warmish. There was a crack in the tub, so when you showered whatever debris was in the crack would surface. The bathroom floor had water coming up from the linoleum.

Great customer service Can’t go wrong staying here for a great price

Price

Very nice staff. Pool stayed dirty.

Staff was very courteous and accommodating. Room is very clean everything you need. Only concern was the swimming pool was very dirty. Other than that I would stay here every time

I honestly did not like the stay at all. To start off they asked for a 100$ deposit which was not worth at all due to a lot things not working right. Our first night we had trouble with the ac not cooling. Floor was really dirty and restroom door did not close at all. When I turned on the tv I noticed that it wasn’t working all you saw was half the tv pitch black. I let front desk know about it and they said “we’ll look into it” and nothing was done. My wife and I wanted to jump into the pool but noticed pool was dirty the first day and it stayed that way all until the last day we stayed. Terrible service and terrible room. I wouldn’t recommend this hotel at all.

Not clear about an upfront deposit when booking online and only having card in hand. Clean but warm hallways

Dirty pillow cases, rough rowels, needs renovations, limited breakfast options

Didn’t like that you had to leave a 100 dollar deposit after paying for room

Excellent

Nice ppl and very clean

The room is very small the sheets where dirty there are very few lights in the room and the beds are unconfortable