Staybridge Suites Stone Oak by IHG

The location was convenient and clean. I was impressed! Staff was friendly and helpful.

Good service

I always love staying at the Staybridge because my experiences are always good. But this one had a lot of construction trash in the stairwells. No extra sheets for pullout couch until the next day of our stay. And the shower had hair in it, it was not cleaned properly. So this one was a bit of a let down.

I had a lot of issues with the door locks from the back of the building not working. I have to have my for keys reconnected 3 times, because they stopped working every day. They would open the room door, but nothing else. Half the parking garage under the hotel was closed off. Staff was friendly, helpful, and courteous. Construction debris in East stairwell for some reason.

The good: Mega friendly staff, and the property is going through extensive repairs and renovations. The bad: Underground parking is mostly blocked off, there’s construction materials in the hallways, and discarded room fixtures piled up in the parking lot. The ugly: Unfortunately our sofa had some type of itchy bugs that made us stay away from it, we didn’t find an ice machine on our floor, and there was a musty smell in the hallway carpet.

The room was nice and clean. The breakfast was decent. The pool and hot tub could have been maintained a little more. Overall would stay again.

Pool towels not readily available in the pool area.

Room was not cleaned appropriately. Toe nails were on the floor and crumbs on the floor as well.

I spent the 4th of July weekend with my family and our stay there was great. Staff was nice and friendly. Also the room was everything we needed to feel home away from home. I will definitely stay here again with my family. Its in a nice quiet area. Thank you again!

Was very dirty. Muggy. No hot water. Just like warm. I killed a roach in the bathroom.

Room #228 toilet tank was overflowing it was making an annoying noise that we couldn't sleep until we got up and closed the water. Location was good

I enjoyed having a mini kitchen, very helpful. The breakfast muffins were old. Night before I had an 8 hour drive ahead of me the fire alarm went off all night/morning. Staff was apologetic but I was so irritated it did little to calm my nerves.

The breakfast was good

The clerk at the front desk was very friendly and helpful when we checked in. I apologize I don't recall his name.

All was great. No issue

My stay was good. The location was very accessible to places I needed to visit. Breakfast was good except once done it was replaced. Another thing wrong was my remote control. It was malfunctioning. Other than that it was good.

So we did have a hiccup but management (Jen) was amazing at assisting and redirection. Location is good with HEB and WalMart under 5 minutes. Breakfast is great and Mon through Weds they have a little social time. Laundry is complimentary which is a plus! Would i recommend...yes!

First was dirty. Bed mattress was stained really bad. The fridge had pass visitors stuff in it ( was not cleaned from the past guests) went downstairs to get another room issued the white lady said the the other lady that was sitting in chair in the back took care of it.. but the other room#224 that we did get had a roach in the bathroom the bathroom toilet did not flush well, and the vent didn’t work eitherSo with the weather (raining really bad) and every other hotel was full that was close to the doctors appointment I needed to attend. We were stuck there. Wish we could have read the reviews before renting and got a full refund back

Hotel in need of an update

Breakfast was average due to some offerings being stale and hard (pancakes and hash browns). There were no USB charging ports in my room. Bring your own plug-in charger.

Check in was good. The staff was friendly. We arrived at our room. Walked in and saw cockroaches running across the bed and night stand. We left ! The staff said they canceled my reservation but I have yet to successfully contact hotels.com. I tried chat but was unsuccessful.

I loved everything about this place from location, to staff, comfy beds, cold room, a beautiful renovated room at that! BREAKFAST WAS PHENOMENAL and the eggs were real!! Their breakfast buffet setup is great and the food was excellent! It’s not often that you can give a hotel a 5 star rating across the board- so I never really do surveys but this place deserves all the credit! Hands down I would rebook when we need it again! Thank you so much!! <3

Thank you for a great time when I come back to San Antonio I will rebook

Always happy to come here for my stay thank you n love your staff even the 2 lady's in the dining area always so cheerful thank you both for always making it a wonderful place to come n dine in

Exceptional

Hotel is beautiful the staff great and the room very clean. It is also convenient to the freeway. To top it all breakfast is included at 6:30 and Mrs. Gloria does a great job cooking

Nice hotel

Exceptional

clean room, friendly staff, pretty good breakfast

Pool was not open but nice place nice breakfast

Staff was good

The kitchen too

Are dated. Worse than that, they are doing renovations and even though we checked in specifically to rest, it felt like the ceiling would cave in over the bed at 8 am. It was so noisy we decided to leave.

Breakfast ok

Amazing stay! Gloria took care of us each morning at breakfast making sure the breakfast buffet was fresh, well stocked and clean! She was friendly, upbeat and kind! Room was perfect and employees had the best customer service!

Our stay was nice the hotel was clean and the staff was very friendly and courteous.We did not utilize the pool nor the gym.

We had room 222. The linens were clean but the carpet smelled and burned my nose so bad and needs to be replaced! The cleaning staff do as much as they can but the hotel could use a little investment in new carpet and furniture. The staff was kind and courteous.

Nice hotel, nice staff

I wish hotels paid more attention to their pet areas too. Dogs dont like to use areas with minimum grass and trash everywhere.

Beds were dirty

NA

The staff was friendly, professional, and knowledgeable. This location is convenient with a lot of shopping centers, restaurants, and attractions near. The building has a fresh smell but there were a few roaches that resided in the bathroom area, and someone should come spray to prevent these type of visitors in the future.

The biggest issue was that we did not have any hot water. When I called the front desk, the employee on the phone said she would see what she could do about it. The next morning, I spoke with a gentleman at the desk who stated they had reset the system but that no maintenance staff would be available until later that morning. As a result, we still did not have hot water. I also spoke with another guest staying at the hotel who said they were experiencing the same problem, so it appeared to be an issue affecting multiple rooms. Overall, the lack of communication, the inconvenience of not having hot water, and the unwelcoming service made our stay frustrating. I hope the hotel addresses these issues for future guests.

Friendly staff. Great atmosphere. Very nice rooms. Construction on freeways, but that is always a challenge everywhere. Easy access to several restaurants and stores in the area.

Yes room was clean staff was awesome

Construction!

They were in renovation mode, but kept everything very nice and clean. Good breakfast too

Cockroaches in the room

It was nice.

The reception was friendly, and the whole check-in process went smoothly. The room and halls smelled good and clean. The room itself was clean and tidy. Breakfast was also good for what it was and had a nice variety. The basement parking was also very nice to have. The location was also close to the shops I wanted to go to. I mainly didn't like that there were roaches present in the kitchen and the restroom. Also, the water would spill out of the shower, so I had to clean it up.

The breakfast was average No housekeeping service pn weekends except you are staying more a week or you arri ve before 5pm ti request service. Any late arrival is almost our of lock. This is the first in my over 40 years of traveling with no housekeeping on weekends

Your staff member Jen, went above and beyond the call of duty to mail us a mobile phone we left or lost on the property. She taught us how to create the mailing label and follow the shipping process. Without her very excellent customer service, we would be spending a lot of money on a new phone. We will stay at your property every time we are in San Antonio and recommend the Stone Oak Staybridge Suites location to others. Thank you, Jen….you are a top notch professional! Ruben Iguaran

Delicious

The staff. The gentleman at the front desk who checked us in was the definition of friendly professionalism and the best choice to put in front of customers. Would love to go back to theis property in the future for this level of treatment.

Hotel was under construction therefore amenities were not what they could have been. It would have been nice to have been notified ahead of booking that facility was under construction. Noise level was never an issue but full display of breakfast and social hour amenities would have been great. Room was spacious but bathtub could have been cleaner. Air conditioning worked the best from most places I have stayed.

It’s not all Staybridge locations. Just this one at 1604 and 281 in San Antonio. 10 out of 10 won’t boom here again.

Was ok, just need improve the variety

Clean room! Very nice

The staff was nice but unfortunately I did not feel safe with the construction going on. Would have been nice to have known about the construction prior to arrival. The hotel room was clean but all in desperate need of updating. Which I guess is what they are doing with the construction

Room very clean, we like the shampoo and soap dispensers. Breakfast was amazing with many choices and some different choices the 2nd morning. Even with the construction of the new lobby which was almost done, it is a very nice hotel with great staff and would stay here again.

The room was not clean and the furniture was dated, smelly and abused. House keeping never checked by our room and never changed our trash bins, towels or sheets out.

Location and breakfast was ok. Not clean, pet area is limited to one small place. No one clean this area a lot of pet poop. I would not use this area at all there was only one poop bag station. To get to the poop bag station you’re subject to step in poop not cleaned at all. The room was filthy stained curtains, torn up furniture, floors not cleaned, paint missing off walls. The AC unit was so loud it sounded like an airplane engine starting and stopping. I mentioned this to front desk I was told remodeling was going on I didn’t get offended another room. This my first time staying here and it would be my last.

Location and breakfast was ok. Not clean, pet area is limited to one small place. No one clean this area a lot of pet poop. I would not use this area at all there was only one poop bag station. To get to the poop bag station you’re subject to step in poop not cleaned at all. The room was filthy stained curtains, torn up furniture, floors not cleaned, paint missing off walls. The AC unit was so loud it sounded like an airplane engine starting and stopping. I mentioned this to front desk I was told remodeling was going on I didn’t get offended another room. This my first time staying here and it would be my last.

Clean rooms and friendly staff.

Property was under renovation when we reached , half of the area was closed because of that. It should have been specified while booking that work would be going on as we had a kid with us and didn’t want him running into machines or any kind if dust etc.

We had a wonderful stay, our rooms were clean, breakfadt was delicious and the front desk clerk was so nice.

Location Construction is going on. Phone doesn’t work. Ok staff and poor customer service

Location Construction is going on. Phone doesn’t work. Ok staff and poor customer service

Room was great. Staff friendly. Only recomendation i would give is if the hotel could have some toiletries for sale because my son forgot something but they didnt have anything as far as toiletries in the pantry like a brush.

yes

Very nice hotel. Very clean throughout. Great breakfast area and selection.

It was okay. Front staff is really nice

We were put on the 5th floor apparently the fifth floor is where everyone that has pets goes. My girlfriend was woke up by dogs barking and rooms around us the first two mornings and the third morning I was woke up by a dog running up and down the hallway barking when I went out it acted like it wanted to buy it so I called front desk and it took 45 minutes for someone to show up and take care of the dog when I asked for a refund or partial refund I was told that they would give me IHG rewards points I'm not happy

The guy who was cleaning up around the buffet had THE MOST BEAUTIFUL customer service I have ever experienced. He was very welcoming inviting and friendly. As we were exiting the elevators he told us good morning and that breakfast was being served.

Incomplete furniture on room, breakfast is always eggs with potato, and some other similar ingredients everyday.

Na

All good

Everything was fine, til I saw bugs in the kitchen on both of my days!!

Very poor

Hotel is dark and gloomy. Needs some upgrades. Doesn’t smell very nice either. Hall smells like cat urine very strong odor. Would hold my breath to get to elevator. Floor looked like it was not swept or mopped and carpet stained. Shower doesn’t work very well. Water comes out of spout while showering so it takes away from water pressure. Would suggest more lighting in parking garage for safety.

I see everything of the above and friendly people I would love to come again!

First off they had bed bugs and roaches crawling everywhere.

Great breakfast menu, nice bed sheets and covers, good parking options. Pool closed at 10

Great breakfast menu, nice bed sheets and covers, good parking options. Pool closed at 10

The facility is dated but functional, met my needs, and was economical.

My iPad was stolen from my room!!

As for the room itself. It was fairly clean and all the ammenties worked, but there was quite a bit of damage in the room. Gouges in furniture, cabinet doors handing off hinges, and the closet frame was seporated from the rest of the wall. It also had a real Overlook Hotel with poor lighting and dingy walls. I will not stay again.

Clean room

Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.

Super friendly staff and very clean.

Exceptional

The service when something did not work was fast that they did not offer ice upon our arrival, the ice machine on our fridge did not work and it took someone over 45 minutes to figure out how it worked then we had to wait another hour to have ice.. this is unacceptable for the price we pay..guest should be offered ice like in all other places..and our ice machine should be supplying ice upon our arrival if not.. this was the only negative thing all else was great. Staff was very nice.

Exceptional

Full of roaches and mold hotel only refunded half my money and my son got sick

Room felt neglected; multiple stains on carpet and chairs. Breakfast was limited with few good options

Exceptional

Staff were friendly room was ok, but saw a couple of small cockroaches in room, one was alive and one was dead. In the hallway it seemed like some rooms had smokers in them. In the lobby and especially in the breakfast area, it had a bad smell! Outdoor area was nice, with plenty of sitting areas to work or relax.

For an old hotel it was fine overall. This was my first time choosing an IHG hotel and I wanted to like it more. As soon as we got in the room there was a bad smell which turned out to be a trash can full of the last guests trash. There was some staff that were rude when I informed them the drink machine was either empty or stuck. Even after I said thank you for trying to fix it, I was ignored. The wall by the toilet had brown stains on them that I actually cleaned with my own Clorox wipes which made me feel like the cleaning standard is not so good. Other than that, most staff were kind and helpful and the room overall was comfortable. I did find the bed to be comfy and the sheets looked and smelled clean. I ultimately chose this hotel for the gym and the stove availability in the kitchen area. I wish they had a full set of dumbells in the gym. They were missing a set of 30lb and ONE 40 lb l. But that wasn’t a big deal. Not sure if I would leave Hilton or Marriott for IHG though.

The room and staff were lovely. They also accept my do with no hesitation.

Great service and cleanliness.

Staff was very friendly, however our rooms were dirty. The floors were dirty and stained, there was a female fingernail found on the floor in one of my rooms. The door in one room was loose and had to be held closed from the inside by a chair.

The breakfast had a good variety and the staff was very friendly. Unfortunately for the hotel the construction on the highway all night long was extremely loud and would wake us up all night. Other than that, the stay was very nice.

Exceptional

Beds were super comfortable.

Internet Cleanliness

Nice , clean, renovated King Suite with a kitchen. Very comfortable bed. It was very quiet. We will be staying another night tonight.

Friendly staff, lots of breakfast options. Very quiet

It suited all ages

This property is full of ROACHES! I have pictures of finding roaches not only in our room but in the hallway, downstairs restroom, and unfortunately, even in the plastic container where they kept the bagels. We had NO A/C, we went to target to buy a fan and spent $60. They have NO housekeeping on the weekends, so no extra towels. Staff compt us for one night and tried hard to accommodate us to move to another room. We had my elderly parents with us and it was too difficult to move everything. Breakfast was horrible. Only ate a bagel. Sausage was tough and the French toast were thins slices that were hard. Food didn’t look appetizing so I personally didn’t try anything else, and after seeing the roach in the bagel container, I didn’t want to eat anything at all. The soda machine had mold inside the ice maker where the ice comes out from. It’s disgusting! Very noticeable and no one thought to clean it out. We were there 2 nights and noticed it as soon as we walked up to it. Other rooms had issues with A/C too, other customers mentioned it to us when they overheard us complain about it. Someone’s truck window got busted from parking on the front side of the building. We ended up parking in the basement, definitely recommend that if you decide to stay. The shower rods in our room were falling apart. The bathtub is super slippery. Just be careful!

Everythi

Nice hotel, family trip had a great time

Friendly staff and a nice facility

This is a great spot, has a great staff and is clean. Breakfast was poor. Waffle maker was empty and the hot food not good. The hotel has many signs of

As soon as we got there saw roaches on the counter and on the bed. Half the channels on the tv did not work and picture came in choppy.

The staff is amazing but the facility smells like dogs!

The staff was very nice and seemed to have good camaraderie during the morning/breakfast. I liked seeing that. The breakfast was excellent. When we arrived, the smell (air freshener, maybe?) knocked the wind out of us and it was in the hallway as well. We are not scent-sensitive people either. The room was clean except the light fixture by the couch had an inch of dust under it. The bed and pillows were so comfortable.

Cockroaches in room pool deck dirty not cleaned up after telling them Staff

Quiet

Loved the kitchen, living room. Separate bedroom and bathroom. Grill outside was nice, patio outside by the pool was nice as well as the hot tub. Breakfast was great. Small dinner Wednesday though Friday was good. Was there for my son's graduation at Lackland AFB 25 minutes away. Loved our stay. Oh, free laundry was nice too!

Everything was close by