Staybridge Suites San Antonio by IHG

Sweet staff

Great stay

The location was good. Near mall and restaurants. Only 15 minutes from my family. The lights went out for about 15 minutes one day.

Location is okay

Big rooms and beds.. Location is okay

The door in the bathroom was swollen, crumbling and would not close. I went to get assistance and was told no maintenance and no rooms to move us to. Then, there was a roach that was on the nightstand. I called let them know. No actions were taken. I have pictures

Great job

We loved their breakfast. The location was great. Rooms were very clean. Swimming pool was great, warm water and very clean as well. Overall great experience and customer service.

We loved their breakfast. The location was great. Rooms were very clean. Swimming pool was great, warm water and very clean as well. Overall great experience and customer service.

The staff were extremely polite and helpful. Also, the hotel was exceptionally clean with a wonderful breakfast buffet. Dog deposit was not refundable. We did not know that until we got home. But still a great hotel to stay in.

The staff were extremely polite and helpful. Also, the hotel was exceptionally clean with a wonderful breakfast buffet. Dog deposit was not refundable. We did not know that until we got home. But still a great hotel to stay in.

Great staff big rooom had full size fridge and nice kitchen set up was very nice staff was super friendly

The room had broken closet door knobs, the shower head was broken

This was a medical stay in San Antonio for me. Perfect location not too far from location . Room was great!

Very good

Exceptional

The shower was never warm, tepid at best, cold mostly.

There were roaches in both rooms we rented. Gross, woke up at 2am to roaches in the bed!!!!!

The location There was construction in the front of the hotel

The location There was construction in the front of the hotel

Rooms were decent. The staff was a little rude. But the breakfast was on point.

Everything was good and location was excellent. The only reason why 4 and not 5 stars is because lack of security in one of their parking lots.

Good overall experience. Some parking lot construction and one elevator was not functional. Good breakfast and nice staff.

Great stay. Thank you

Very large room, nice kitchen, great for extended stays

I have to say, the night shift receptionist was the nicest, kindest person ever. In all the hotels we’ve ever stayed at, she treated us the best. She was very professional and made sure we were attended right away and was so sweet. I would stay here again just because of she treated my family and I. I didn’t get her name but she has short hair.

near the airport bunch of food areas staff is friendly rooms are clean great stay

- Hotel staff warm welcome - Complete breakfast on time every day - Hotel Tub perfect

A great value

Bad

Excellent breakfast every morning Good staff Excellent Hot hub.

The hotel was run down, plus the whole floor smelled like weed. Last time, I am staying here.

Great location

Exceptional

The breakfast was excellent. The first morning they had sausage patties and scrambled eggs. They have a build your own parfait set up , boiled eggs and pastries. The second morning they offered bacon and omelettes. The only downside was an elevator on one side did not work but was honestly probably a blessing because after the breakfast I needed some extra steps.

Very nice staff! Floors were a little greasy. Soap handle was broken in the bathroom… bathrooms were very old.

Nice and cozy Nothing

Nice and cozy Nothing

👍

Everything was very good

Always my in town get away spot love the location

We love having a full kitchen. The room is very spacious. It's normally a pretty quiet place to stay. Big comfortable beds but not this time. The bed seemed worn on the side closest to the bathroom. It looked like a handicap room, which was fine for us except the bed, not so comfy anymore. Noisy neighbor shouting next to us, but the front desk helped us out with that.

Big comfortable beds but not this time. The bed seemed worn on the side closest to the bathroom. It looked like a handicap room, which was fine for us except the bed, not so comfy anymore. Noisy neighbor shouting next to us, but the front desk helped us out with that.

Great value Needs updates

Needs updates

Very good

The hotel regardless clean i wish the shower was a walk in bot a tub

Wonderful and pleasant staff.

Everything was great

The staff was very helpful and nice, the room was big and there was complimentary coffee 24/7

Everything was well maintained. Shower took way too long to get to the temperature I wanted though. The room service was great, they changed the towels everyday. Unfortunately the bed sheet for the sofa bed was moldy and gross, so we had to ask for another one. Breakfast was very good, everything seemed fresh and well prepared. Parking was a bit expensive, but the laundry was free, which balanced it out. The quality and service of this hotel was amazing in general and I think it’s a great place to stay at for vacation or business.

The room smelled terrible, the ac wasnt cooling below 75, bathroom door didn't close, remote for seating area was missing, no extra pillows for the pullout couch, dirty vents, damaged walls and paint. Won't stay at this one ever again. Other Staybridge Suites are amazing

Everything great

Clean room. Friendly front desk staff. comfortable in all areas.

The room was clean and very comfortable.

The room was spotless A+ to the cleaners and Front Staff they made it super easy to check in they even provided info on places we could visit with our family while in San Antonio

Clean room, very nice staff

n/a

Breakfast, Kitchen

Yes all qas good

Clean, friendly staff, well located - what more can you ask for?

Spacious rooms. Nice area to have breakfast.

Room was very spacious and well-equipped. Staff was very nice and efficient, esp. the breakfast staff! Some highway noise, which was to be expected due to location. Breakfast was varied and generous!

Close to airport

Breakfast was great, too many options. Big room and loved that the bedroom was separated from living room.

The location was very convenient. I didn't like the trash build in the lobby trash can and hallway floor was a little dirty around the elevators

Excellent

Showing a little age but not too bad. Everyone was great.

Great staff, spacious rooms, convenient location

Always good service and helpful staff to accommodate your stay

Great, no hot tub:(

Great customer service. Great breakfast, and comfortable

I was surprised the nightstand hadn't been cleaned: there were long strands of hair (mine is short) and a medication wrapper.

The rooms are great size, with plenty of room. Very clean. Breakfast is great.

No ac the entire time it was HOT!!!!

Very good Breakfast and very clean room !

Parking is very limited plus you have to pay a parking fee to keep your car secure Even though if it gets full, there’s nothing they can do about it. Don’t recommend it at all.

The staff was very helpful and friendly.The room was very clean. Enjoyed our stay.

Loved our suite. Got very cold and the staff was so kind. Every single one of them.

The room was beautiful and very spacious. You definitely get the “home” vibe. The breakfast was great. Staff very friendly. The a/c wasn’t great in the room, but aside from that, our stay was wonderful. We will definitely be back!

Clean, nice staff. Pool is a plus.

The rooms are very nice.

The sink leaked and leaked all over the floor into the towels, cabinet and into the closet. The television had sound but no picture. They also said that at checkout that there was payment for parking. This did not happen at check-in. There is such limited parking at that facility, you were lucky if got a spot to park. Yet these people wanted to charge a few for parking. I will not return.

It was great

.

A gem! One of the nicest hotel we've stayed at! Absolutely the most comfortable bed I've ever had at a hotel. Great steakhouse next door. Clean warm pool, not just for show!

Great friendly staff! The room was well cleaned. Only real complaint was no cookware but we were able to track some down.

night manager was excellent- Our room was very clean and had the most comfortable bed and the pillows were amazing.

Clean, quite. Good breakfast

A really nice place to stay with all the amenities i needed. Like an apartment. Very clean too. I'll come again

Love it!!

Great location, amazing buffet breakfast, friendly and accommodating staff. Stayed for a week with family and loved it!

The breakfast was plentiful. I like the little social hours Monday through Wednesday. We enjoyed talking to the people staying at the hotel. The staff was super friendly and helpful. It was apparently they took care of the property.

I had to cancel, and emailed the hotel. They never even responded and I was charged. I was fine with being charged as I had to c cancel last minute due to a medical emergency for a family member. They didn’t even respond to say “we can’t issue a refund but wish you well”. Simply, nothing.

Clean, safe, friendly staff. Nice room. Kitchen. Separate living area. Secure parking. Free laundry. Good breakfast. Didn’t have time for pool but looked nice. Saltgrass restaurant next door.

Room was very spacious and clean. Had a studio king room. Staff was great!!!

Worth for the price we paid

Our room was not serviced next day, and needed to acquire fresh wash cloths. But staff was friendly and accommodating.

The hositality was excellent.

Not a safe place to stay! They broke into our work truck. I believe the employees are the thief they even ask for car info never seen that before.

Great place!

Parking area is not very big. Rooms are big and very nice! Water for showers is extremely hot and is either hot or cold no in between

I, had never stayed at this Staybridge Suites, excellent place, will consider staying next time I visit San Antonio.

It’s near the mall and restaurants. Great location if you are flying early (few minutes from the airport).

Floors need vacuuming and tables need whipping down all of them were sticky

Good stay and clean

Lydia at the front desk is great. So friendly and helpful, she made our stay all that much better. The rest of the staff were kind.

Overall a good hotel for long stays. Kitchen and Refrigerator comes handy when you visit San Antonio.

Front desk friendliness was awesome. Will definitely use this place again.

Good place to stay

The entire facility was poorly maintained. The carpets throughout the hotel smelled awful, though thankfully a carpet cleaner arrived to address the hallway. The hotel was visibly neglected, with spider webs and dirt around every corner—definitely not up to the standards we’ve come to expect from this chain. We also encountered issues with our room keys, which inexplicably reset every day, forcing us to get new ones constantly. The laundry room was in desperate need of cleaning; my mom and I ended up using our own towel and detergent to scrub down the washers and dryers ourselves, and it was shocking how much dirt we found. After we finished, it was obvious that we had done a far better job than the staff. It’s clear that the employees here only put in half the effort, showing little care for the property. They could all learn a thing or two from the excellent service and upkeep at the Staybridge in Chihuahua, which puts this location to shame. Sadly, this experience has left us questioning whether this hotel chain can be trusted for consistent quality.

We always stay at the downtown one but there was some Confusion and we end up staying here nice and clean Breakfast was good the the only thing I was disappointed is the A/C the rooms we’re a little hot but still will recommend it

Great

N/A

Breakfast is delicious

Super nice location, rooms were clean and spacious, would stay again for sure.

It was perfect

The sleeper sofa mattress is not comfortable for adults or teens. However, for children under five, it would probably be fine. The room with a full kitchen is awesome. Everyone was very nice and helpful, and the hotel environment was quiet. Breakfast in the morning is great. I like the weekend schedule change for breakfast availability. Thank you!

This property is incredible. The staff has been so helpful from day of arrival. So accommodating and responsive to what we need. Not to mention daily breakfast and three social meetings a week. The only bad thing is right next to interstate so hanging at the pool is noisy but we overlooked that because of everything else

Both nights, I, along with my colleagues did attend your networking event. That was awesome to have that option especially after a long day of meetings. We truly appreciated the amazing staff members that were running the event. They were so friendly and made everyone feel at home.