SpringHill Suites San Antonio Downtown/Riverwalk Area

Everything was great except for a barking dog near our room. Maybe all dogs should go on one floor so as not to bother others. Another lady allowed a dog on top of the breakfast table. Ten minutes later there was a toddler eating at the same table. Gross! The food was great except the turkey sausage was overcooked and like a brick.

The staff is super nice and helpful. The exterior could use some help but the room was very clean and comfortable. Would definitely stay here again

Closer everything we needs.

Location Very minimalist

The location was perfect for our schedule activities. There was a faint smell of mildew

The ac doesn't stay on. It will get cold then hot. In two nights of being there we slept very little.

Exceptional

The price in the location Restaurant área it W asn’t big enough for the amount of guest.

The closeness to the riverwalk,villita, and hemisfair The gentleman that checked us is was great and so helpful unfortunately didn't his name. Not to many parking spaces close to the hotel

The gentleman that checked us is was great and so helpful unfortunately didn't his name. Not to many parking spaces close to the hotel

Very clean and safe. Short walk to the Riverwalk and all the downtown amenities. Staff was helpful and we experienced no difficulties checking in or out. Breakfast was fresh and rooms were very clean.

Great location for what we went for walking distance to our destinations the riverwalk, shops, restaurants la Villita etc. Staff needs better customer service needs to be more attentive and friendly with guest. Upon arrival no greeting from staf no how can i help you do you have reservation I had to supply all that information myself. I guess I am just used to great customer service coming from a work place that provides that.

Location to the venue and size of room Staff, up keep of rooms, couch was dirty, rug had stains.

Staff, up keep of rooms, couch was dirty, rug had stains.

The location was great! However, the parking and cleanliness were simply not it. The parking fee seemed excessive given that parking on site was truly chaotic, they advised guest to park across the street which was also full. Then overall cleanliness of the property was poor and did not feel comfortable using the amenities.

The location is fantastic!! There is so much to do and the riverwalk is right there!

The location is fantastic!! There is so much to do and the riverwalk is right there!

Everything was good. Was surprised that parking was $35 a day. Wished this was disclosed before booking.

Location within walking distance to river walk was close. Parking and the fact that you had to pay $37 per day.

Location within walking distance to river walk was close. Parking and the fact that you had to pay $37 per day.

The only thing I liked was that it was on the river walk. Walked into my room and it was dirty beds not made A/C not working and trash in the trash cans. They changed my room after I went to complain.

The only thing I liked was that it was on the river walk. Walked into my room and it was dirty beds not made A/C not working and trash in the trash cans. They changed my room after I went to complain.

Great location!

Everyone was very helpful and nice. The room and the bed was very comfortable! No complaints here!

Very good

The location is perfect, close to the river walk, about 7 min walking. The only thing was the parking, the description says complimentary but they charge you $35 for it.

The parking lot is very small and they have you park in a lot across the street. The room was dirty like they didnt clean the floors or the walls. The breakfast was ok.

Parking Lost of power in the room

Parking Lost of power in the room

Bad

Min walk. We feel safe walking. For the price I paid on a weekend, the hotel is a good value. Good breakfast, quiet at night. All of us has good night sleep.

Parking at $30/night for off premises is way too much when parking lots around the hotel was $15/night! This the only bad thing that I can critique your hotel for!

You have to pay $35 plus tax to park on property per night. There is also a $20 incidental fee. Breakfast was good.

It was difficult to regulate the AC system in the room. Needed more front desk personnel for guest check in. Refrigerator did not get cold. The sink faucet leaked water under the faucet housing to the sink top. The breakfast was good, required taking to the room for reheating. A microwave in the service area would have been helpful.

Pool needed cleaning or least clean up leaves inside pool. Staff was meh. Paid for hotel parking only to have to park across the street at a different overflow lot on two separate nights because the hotel parking was completely filled. One room smelled like dog pee. The other one had to get maintenance to fix sink due to clog. Breakfast was 4.5/5. Overall I would not stay at this hotel again.

We didn’t get any cleaning services out entire five day stay. The bathroom was not very clean, one of the TVs didn’t work and the A/C was only working in part of the room.

Great stay

Everything is good even the room, staff, breakfast and parking very well awesome thank you

Great hotel , very near downtown and the Riverwalk. Safe area to walk. Staf was nice and helpful, Property is well maintained. Delicious breakfast in the morning.

Everything good, except that they charge you $35 to park in the parking lot. Booo

The area was always clean. Breakfast on time.

The other, breakfast was over at 9am, the server came at 8:54 and started clearing the food, people were still eating.

Excellent staff. Parking was a tad bit expensive and limited but overall good experience

Checking in was terrible as far as wait time. Property knew there was a concert taking place night of and weren’t prepared. Only 1 register was opened. Parking is also misleading- there are only so many spaces. However, they know what they’re are doing because then we were stuck for paying the hotel $35 for parking when it was stated that it was free for its guests.

Had to switch rooms cause refrigerator wasn't working when got there.. Storm hit and was without TV for around 3 hours. Roofing Company was banging doors on our floor the top one around Midnight to see who was in a room cause water was leaking through roof from Storm and Catholic Church Bells rang all night long cause of storm.. had to go downstairs for blankets, sheets, and pillows for couch bed.. had to wait both days around 5 minutes for plates for breakfast.. they only had Two Single Waffle Irons no doubles and had to wait in line forever if wanted a waffle.. crazy and 35 Dollars a night for parking..

Great experience!! Nice suites!

Walking distance to the river walk and other tourist attractions

It was close and walking distance to everything we wanted to do

The property was good and clean. What I didn’t like was the limited parking space and that the toilets flushed really loud!

Good atmosphere

Really liked the room, everything was walking distance from the property. We didn’t get to eat the breakfast cause we went out both nights and slept in but we will definitely be back.

The property is okay particularly in respect of proximity to the airport , but i hope there could be more varieties for the breakfast.

Great place for traveling with your pets.

Great service.

I will definitely book this hotel again.In the future.

Staff was great and helpful. Bilingual desk person was a plus.

Loved this place and how friendly everyone was.

Everything was very good

Parking was full so we had to park across the street. Breakfast was good

Parking was great. My family enjoyed the stay.

When we arrived there was a $35

Lo unico malo de este hotel es el parking que tienes que pagar 38 dlls la noche ..Lo de mas esta bien

Hotel was pretty good and very clean the only downside is the parking you have to stay there when you check in if not you will not get a spot only across the street on the overflow parking lot

The room was great! It was a little warm like the ac couldn't keep up with the heat outside, but overall, I would highly recommend!

It is close enough to the RiverWalk to walk to.

Not the cleanest and breakfast was chaotic!

My only complaint was the parking. Upon check in you’re slapped with a $35 parking fee ( plus tax) for a tiny parking lot. The overflow parking is across the street at the end of a public parking lot. Not a fan of hotels that don’t disclose this extra fee at booking

Had a great stay when I arrived and checked in the $35 a day parking fee was unexpected but obviously paid it they also charge another $5 per day for cleaning the room parking lot is very small so you’ll have to park across the street still

Great stay, staff was friendly and everything worked and was clean!

And hotel is super clean. Staff was wonderful in locating my granddaughter’s watch we thought we would have to leave behind. Super helpful and great staff. Nice pool amd to top it off, a complimentary breakfast.

Absolutely a great stay. Very clean. Staff was extremely helpful when we checked out and left when I discovered I left my purse in the room. Will definitely stay again.

The stay would have been an enjoyable one, but the air conditioning was set at 74* and supposedly would cool once the motion sensor detected movement. The room never cooled and when asked about it we were reassured it would work. That is the only complaint was not being able to sleep comfortably due to the room being too warm.

While I was waiting, I noticed someone had left their bed sheets on the front desk with a note on them (since no one was AT the desk), and I quote: "Can we please get a new sheet. This one has a blood looking stain on it. Also a pillow and blanket. Room X." I paid for the room on Expedia. When checking out, I noticed they were trying to charge my card AGAIN for the room. Luckily I spotted it, and the manager removed the charge. Also, for some reason it took 5-10 minutes to get hot water in the shower and sink. Apparently the water heater is a LONG way from the room. Never staying here again.

It was in a very convenient location. We literally walked to the Riverwalk in about 7 minutes.

There was no body wash in the shower. The container was empty and it took almost 5 minutes to get hot water this morning. In the shower. The toilet seat was loose and had to be tightened before we could use it.

The management, not so much. So we checked in and the next morning we woke up with bites all over us in spots you don't want bites. I immediately told the front desk who said they would let their manager know. We got our things and left (were supposed to stay another night). The manager said he would have the room inspected and let me know so they could possibly provide a refund. After 4 phone calls, I still have not heard from him. Frustrating and disgusting.

The maid walked into our room while we were undressing. Accidents happen but I have never had that happen before. I thought we locked the door but I guess my spouse accidentally unlocked it. I’m not sure. In my book, walking into a guest hotel room without knocking is unacceptable. The ceiling in the bathroom had mold. Also, there were way too many people there to enjoy the complimentary breakfast. I’ll pay a little bit more than hotel room next time.

The rooms were clean and comfortable. I would definitely stay again in the future.

Great job guys! Totally enjoyed our stay!

Hotel need upgrades especially being right by the Riverwalk! The showers had permanent stains and it seemed like it could be cleaned better. I’ve stayed at better Springhills before and this was on the low end of them. Staff was nice and helpful!

Loved the location of the hotel and the staff was very awesome! Breakfast was a let down. No waffles, no butter, watery eggs, but the coffee was on point. I traveled with my mom, daughter, and 2 grandkids and the room was fantastic, loved the trundle bed and it was perfect for my grandbabies.

Staff was very helpful and friendly. Room was very clean. Two blocks away from the river.

We stayed 2 days and our didn’t get cleaned no clean towels our trash didn’t get taken out also wasn’t told I would get charged $75 for parking

Very satisfied with the customer service except for the leaking water under the AC which caused wet carpet and uncomfortable smell. Overall everything is good.

Friendly staff, great breakfast, and very nice pool!

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Overall good facility with general amenities. The room bathroom had design shortcomings such as lack of exhaust, sink faucet was hardened and difficult to use. Onsite parking was very limited and would quickly get full. Overflow parking lot was also a shared facility with other nearby businesses so some spots were restricted from use.

Was close to riverwalk, issues with

The room was clean and the staff was super friendly and the location is convenient

Not enough parking, they have an overflow parking lot but it’s across the street. Very dangerous when traveling with small kids since the hotel is on a curb and you have to cross the street for the overflow parking. Also rooms are not being kept up on maintenance. Our room had broken toilet paper holder and mini fridge area was very bad finished. Metal piece in window blind was also broken. In Our room the ac unit was leaking to where the carpet was soaked wet. Breakfast was okay. For sure you get what you paid for.

very close to riverwalk and staff very helpful. Breakfast needs improvement.

I loved everything. It’s just the parking was kind of pricey.

Staff was super nice and helpful!

Them rooms clean, but the stairs to go down they had a a lot of trash bags and it smell horrible, the breakfast was good the pool a little small but we had fun in it everything was close by we just walk everywhere Alamo, river walk the tower

Parking fee should be mentioned when booking. $35 is pricey.

Clean room

Staff was wonderful, but don't speak much English. Breakfast was ok, rooms were very clean overall everything was great.

The staff doesnt answer the phones, so good luck getting any extra pillows or towels. We called twice and spoke to the front desk 3 times since we had a total of 4 people and only 3 towels. Breakfast was okay. Typical powdered eggs, but the "omelet" version was weird and stuffed with artificial cheese. Hallways are hot so hurry and escape to your room. There's also very limited parking, so they encourage you to park across the street in another lot.

Good

A word of advice, limited parking lot and you have to pay to park...and the overflow parking across the street is a dangerous trek because the traffic comes around blind turns and often fast! Had a scare with our kids crossing 🚸 😟 Other than that...it's a bargain...hence we stayed 3 different nights in one week.

It was clean. Only issues was paper holder in bathroom was coming off the wall and one tv in one of the sleeping areas was not working. Location was good about 20 minutes from airport and Lackland.

Location is great! We were able to walk to the Riverwalk easily with kids. Downside was 1) There was a funky/questionable smell in our room but turns out the trash was not taken out before we arrived; 2) the a/c unit was leaking so bad, the carpet was all wet when I woke the next morning; and 3) the mini fridge was not working well. Stayed only one night and didn't tell the staff because I woke up late.

El hotel es cierto que está bastante bien ubicado, pero se ve que ha tenido mejores épocas, el desayuno es de una pobreza tal que da ganas de irse a desayunar a otro lado Y la foto del bar es falsa, está cerrado desde antes de la pandemia

No coffee 830am Breakfast soggy. If that improves then would be 4Stars

Very attentive and welcoming staff. Breakfast low quality. Entire hotel is quite dated and really needs a refresh. AC super loud and bathroom fan sounded like a tractor.

Nice place. Staff was friendly. Breakfast was decent - eggs, sausages, etc. Be advised that parking is across the street and costs $35. Close to Riverwalk.

The mattress had pee stains, the sink clogged up and nearly overflowed. Was reported to management and they did not change our rooms nor come in and fix the issue. The room had a horrible smell and my kids started breaking out with hives… hotel needs to be shutdown and have the city inspectors check them out. Breakfast was soggy. The oatmeal was more like water. They ran out of milk both days and said to use the half and half for cereal!

Definitely don’t recommend

short walk to riverwalk

Great place, great stay.

The staff was friendly and very helpful. They serve a great breakfast for guests. The parking was small, but there is an overflow lot across the street.

Rooms were clean , check in process was simple and the location was perfect.

Breakfast was worthless, but at least there's a mcdonalds nearby. The staff was not helpful when they ran out of certain foods halfway through.

This hotel was nothing like the pictures. The hallway was very dark and smelled of fresh paint. The couch in the room was dirty and the room had minimal lightning. DID NOT STAY!!!

Parking: Parking on site is VERY limited (approx 50) and was full by 4pm. The off site did have around another 100+ however the price is the same for both $35 plus $3 tax =$38 per day. Room: it was pretty spacious and my 9yr old loved the separate living room with extra TV. There was no trashcan in the restroom so t.p. used needed to be flushed down a really powerful flushing system. So powerful that everytime a neighbor flushed you can hear it. The walls are pretty thin so could hear constant running down the halls and screaming kids next door. Breakfast: Typical continental breakfast (eggs, potatoes, sausage, waffle maker, oatmeal, muffins). They did run out of bread & napkins which were not refilled and the staff was a bit rude/pushy when breakfast time over. I mean down to the second once 930am, lights off and everybody out! I would have rather them say 5 minutes left to pack and take everything before we throw it. Lol OVERALL: Great location & price. Nothing fancy but good enough for a 1 night mini getaway.

Ou stay here was good. The staff was friendly. The breakfast wasn’t that great. Only complaint about our room was the shower had some mildew in it. Otherwise great place to stay. Very close to the river walk.

Everything was great. The only thing I do wish to recommend is adding outlet plugs near the bed

Overall, a great atmosphere and time well spent there.

Property, staff and food was great

The room very comfortable.