SpringHill Suites by Marriott San Antonio SeaWorld Lackland

10

The staff was so sweet and the cleaning ladies were awesome There wasn't anything I did not like. Everything was great

Our first night checking in, the room was not cooling. The room was humid and a/c was not working. They had no maintenance on call and we asked to be moved to another room. Was told they were sold out and she could see if anyone cancelled. Apparently someone did cancel so we moved and room was much cooler but I’d hate to think what we would have suffered through if they did not. Then on Friday my husband and I went to use the pool and it was bubbly. Front desk said they were concerned it had too much chlorine and engineer was going to check pool. We got a call from front desk that said the pool got the all clear and was safe to use. We tried it and spent maybe 10min in the pool because we felt slimy and had a film over us. I needed to shower IMMEDIATELY! So I would say amenities need some improvement. Staff was friendly but experience not the greatest.

Property needs updated and repaired.

Great! Had all my favorites including yogurt! The sofa & ottoman was old & worn. The light in the lavatory strobed when turned on: manager said she would send up someone to fix it but they never came.

Very good

I highly recommended this place, especially if you have a big family. Clean rooms and convenient location to Lackland and places to eat. Target is down the road. They have night security and the staff are fast and friendly. I would book this place again.

The hotel is in a good location and the staff is very friendly. All the equipment and services (bathroom, lights, gym and internet) worked well. The only issues I would note was the room doors have a slight edge that allows the hallway lights to shine through and there was a slight smell to our room that we didn’t smell in the hallway. Other than those things, the hotel was fine and served its purpose.

Employees were friendly. Rooms were comfortable. Three vehicle were broken into last night. The staff stated it happens often. Not very safe. Seems like that knowledge of their customers vehicles being vandalized would prompt higher security measures but no, it hasn’t.

Everything was exceptional. Nothing!

Exceptional

The continental was very good compared to other hotels who offer the breakfast with the stay. The staff was also very helpful with any inquiries that I had.

I didn’t like it I didn’t like that the room wasn’t clean the bathroom was dirty the shower has black spots and the pool was dirty too and it has a lot of bleach on the water it feels like the put extra bleach just to make it look clean but it wasn’t when we went to the breakfast area the lady was extremely rude and she was yelling at the people that it was in the line and she was making faces at people $230 dollar for that room are not worth it

Good custumer service , brakefast service was good

I didn’t like that the room wasn’t clean the bathroom was dirty the shower has black spots and the pool was dirty too and it has a lot of bleach on the water it feels like the put extra bleach just to make it look clean but it wasn’t when we went to the breakfast area the lady was extremely rude and she was yelling at the people that it was in the line and she was making faces at people $230 dollar for that room are not worth it

Good custumer service , brakefast service was good

Breakfast was ok but need more variety’s

Pleasant

Location of the toilet

Location of the toilet

Room was nice, bed was comfortable. Small sink in toilet bathroon and then larger sink in shower was different, but nice. Decent sitting areas with couch. Shower was kind of dingy and the lady in the breakfast lounge was not very pleasant (peope were early starting to get breakfast items...). Didn't notice the $10 parking fee until I checked out, that kinda sucks!

It was very deceiving. It said it slept 5 people, but we were compacted into the room. No room for our belongings other than the floor and a tiny closet. Definitely not enough beds, as it was a twin pull out couch and one bed.

Room was nice, bed was comfortable. Small sink in toilet bathroon and then larger sink in shower was different, but nice. Decent sitting areas with couch. Shower was kind of dingy and the lady in the breakfast lounge was not very pleasant (peope were early starting to get breakfast items...). Didn't notice the $10 parking fee until I checked out, that kinda sucks!

The hotel was experiencing a significant ventilation issue that had persisted for some time. The extractor fans in both the shower and the toilet were out of order, leading to an uncomfortable buildup of humidity in the room. As a result, the already warm temperatures felt even more oppressive, making it difficult to relax. The lack of proper air circulation also meant that unpleasant odors from the toilet were not effectively removed, which further contributed to the discomfort of the guests sharing the space. This situation not only affected the atmosphere of the room but also created an embarrassing and inconvenient experience for the entire party.

No

I like it was close to seaworld There wasn't enough towels or supplies they continued to run out. The light switch in the shower was broken. The shower was cold the first day after we told them someone came up, but we were instructed to run it for 30 minutes for it to get hot. It was dirty and the ac didn't get cold. Ran out of things during breakfast

I like it was close to seaworld There wasn't enough towels or supplies they continued to run out. The light switch in the shower was broken. The shower was cold the first day after we told them someone came up, but we were instructed to run it for 30 minutes for it to get hot. It was dirty and the ac didn't get cold. Ran out of things during breakfast

Cleanliness was ok at best. Took a freezing shower because I didn’t know I needed to let the shower run for 20 minutes prior to showering. Front desk staff are ok… not rude but definitely don’t strive to be better. Lady putting out the food does everything she can to help and very sweet.

unexpected fees, i've never ever payed for parking at any hotel that i've stayed, the room smelled like smoked ,there weren't water i've always been greeted with waters in our room. I will never booked back this place. plus i am a marriott member.

Because I was rushing to a scheduled activity after checking in, I wasn’t able to report the problem immediately. When I returned later that evening, the smell had become even worse. I went to the front desk . The front desk asked whether I had reported the issue earlier, and I explained that I had not because I had to leave right away. The front desk told me that maintenance had already left for the day and would look at it the next morning. I was surprised that no immediate solution was offered, such as moving me to another room. Guests should not have to spend the night in a room with an odor that suggests possible mold. It was uncomfortable, frustrating, and not the level of quality I expected from a Hilton hotel. I hope the hotel takes this issue seriously by inspecting and repairing the rooms before the guests check in. No guest should be placed in a room with conditions like these. Unfortunately, based on my experience, I cannot recommend this hotel.

The restrooms were lacking in cleanliness. The shower stall floor has visible dirt and grime residue that simply needs to be scrubbed to remove. The trundle bed was great but we were told that no pillows were available. The flooring around the pool is disgustingly dirty. The bed mattress was like sleeping on a brick. It’s sad because the overall room was very nice.

Great hotel very clean

No shower vent, mold near bathroom door. Broken bed (a kid definitely jumped on it before) Pull out couch did not retract fully, extra security door latch broken. Checked in with 4 ppl and only got 3 towels. Air conditioning is was not very cold through the night. Pool water was murky

Location

Shower head was not working.

On the first day, the person at the front desk was not very friendly. The shower floor in the room is cracked, making it dangerous to shower there. Also, only one elevator is working in the hotel. I would not recommend this hotel. Overall, my experience was very disappointing.

Everything was perfect until it comes to breakfast when the hotel is full. An automatic waffle or pancake maker will help serve guests faster than having a line throughout the lobby just for that one breakfast item

Good breakfast! Good price, family stayed there on a trip to sea world. Room had a musty smell, but overall was a good experience! Would stay again.

Urine on toilet, sink, floor Bed bugs

I was unaware of the $10 parking fee; however, I did see a security guard driving or walking around the front and rear parking areas of the hotel. Due to my stay being on a Holiday weekend, there were quite a few people for breakfast so the eggs were finishing quick and there was a long line for waffles. I did like the noon checkout; however, I had to use the stairs as the elevators were being inspected. The front desk personnel I dealt with were courteous and helpful.

Our stay was fabulous! The front desk ladies were courteous and friendly. Easy check in and check out. The morning breakfast was continental style and offered a variety of options. Our room was one of the family suites and it very comfortable. Our family liked that it had the tub/shower with sink and the toilet with sink in separate rooms. We would stay again.

The only down side was room smelled .the restroom doors wouldn't close accurately. Plus the daily 10 dollar parking .

Clean

Loved our stay! Breakfast was great and room was spacious!

Clean room

Bathroom tub and toilet weren’t clean at cleaning service.

Seemed a little rundown.

great stay

I have an additional charge on my account that I don’t know from where. I checked about a day early from my stay. I’ve been 3 days waiting for my email receipt that the front desk said I should get

Ok

The hotel was clean when we arrived. The in room phone didn’t work and the bathroom sink was draining very slowly. No exhaust fans in either bathroom so it smelled like mildew. The breakfast was made fresh every day, which we thoroughly enjoyed.

We had a good experience. The staff were very helpful with understanding the city.

Everything was clean but the shower curtain was too short for the shower and water got on the floor, front desk said they would change curtain but they was the day we were leaving. Really over priced for what it was worth, they charge 10 a day for parking it doesn’t say that on website, so I talked to the nice lady at front and she told me she would remove that charge, breakfast was great, pool was great, with there was jacuzzi!

Having to pay for parking is crazy!!! Considering the location…

Not enough linens or pillows in room. When we confronted the srbice desk, they told us wedidnt have anymore and they could give us blamkets for pillows.

We stayed here to se my son graduate from lackland

It was good

It was amazing so in love with my room and everything was so nice

Upon checkout we realized we were overcharged but we called and it was cleared up promptly.

AC somewhat made the room okay but it was very stuffy. The bathroom wasn’t spacious enough.

They broke in to my truck and caused damages

All ok

I did not eat breakfast

Upon return, the hair by the toilet was clear up, but some that was in the shower wasn't. Metals in the accessibility shower were rusted as well. Overall could be much better

rooom was really clean, staff was amazing, breakfast was average, rooms were cold

The staff was lovely and hospitable. I had to leave every morning before breakfast at 6:30 but yogurt, juice and apples were available. Coffee was always available in the lobby. The hotel is old but functional. Great location close to the airport and Lackland airbase.

Our pull out couch mattress had the biggest stain, and our room smelled bad. Was not what we expected.

Rooms were so clean & staff was awesome.

Nice stay! Very clean, kind staff, quick check in-out process, and many shops and food nearby.

My room was ready before check in and check out was at 12. They have an indoor pool. Target and other shopping centers and restaurants were all near by. Laundry onsite now uses and app or accepts credit cards, so no need for quarters.

Clean room. The staff was AMAZING! So much near by. It was a great stay. Fit all of my family, and mind you I'm a family of 8😊. Only thing was it's out dated.

The breakfast was very good and the air conditioner was excellent. It would keep the room as cold as you wanted it. It was close to everything you needed. I would definitely stay there again. My husband is disabled so they were able to put us on the bottom floor which was great

All good

The menu was fresh but needs more options , staff was very friendly , ac was working good , cleanliness was good but I put some clothes above the desk and it came back all gray , extremely dusty , I called reception like 6 times with a few minutes apart because I needed something, they never pick up , probably at evening they more busy . But other than that everything was good .

The hotel location is great but the smell of the hotel and room are terrible, the front desk were rude not even give us a welcome phrase. I understand that they don’t change bed sheets or new towels but at lease go and straight the room. This is the first time that happens to me that they don’t do it.

Need better clean spaces

Clean room, and friendly staff

15th march seemed short staffed wouldve been nice if pool towels were stocked, sheets were in the room already for the pull out bed and or brought to us... we had to go get them and after traveling all day was kinda sucky. Also complementary water wasnt full when front desk was just sitting at the desk not busy at all.... next morning breakfast was unorganized and busy we just left after waiting for 20min.... didnt seemed stocked or prepared. Other wise other days and experience was good.

The staff has Been really nice.

There is a mall close by.

My stay was good clean room mall near by breakfast good

The hotel is convenient for the proximity to Seaworld and military base.

Breakfast fresh,room was super clean staff was amazing

A/c was loud and there were ants in restroom and shower, we tried to switch rooms but nothing was available so we left the hotel two days early but they said they were unable to refund do to booking through Expedia.

Room was great, beds a tad hard. Sad for $10 parking but otherwise good stay

Everything was great EXCEPT for paid parking. I was not prepared to pay for parking. That was a shock.

Le falta mantenimiento a las instalaciones, la primera noche me robaron mi pick up.

Be aware of parking charges. I was charged for a motorcycle

the room was in good condition after we where sent to two different rooms and the staff lied and said we went to the wrong room when the room they sent us to had someone else in it.

Clean room and amenities

Was very clean and the rooms was beautiful im expecting about the room

Room was super clean! Excellent customer service!

nice staff and amenities

Friendly staff, quick and easy check in, super clean. Looking forward to our next stay!

The staff were exceptional and very attentive.

The walls are so thin I can hear the lady in the room next to me having a conversation. Also as you walk through the halls you can hear the people watching TV in the rooms. Coffee was cold.

Great location, staff was wonderful and food was great.

Room was great! Everything was nice and clean

I would like to suggest the cleaning crew invest in some cleaner that can get those rings out of the tubs.

Staff was nice and helpful. Hotel needs updated

Very cle a n room

The front desk staff

My husband and I wish we could have this room wherever we travel. This is the nicest room we've ever had. To begin, his back hurts when sleeping on plush topped mattresses as this and most hotels have. What they have at this hotel, though, is a deep cushioned couch with firm cushions on which to sleep. Remove the back cushions and there is plenty of sleeping space. He slept very well. Our room was on the top floor, thus the 4th floor, and it was extremely peaceful and quiet. The hotel is in a quiet area in itself. Our room was spacious and we didnt feel cramped. The toilet is in its own room with a sink. The bathtub is in a separate room with counter and sink. In the main living area is a dresser with a mirror on the wall. The walk-in closet has a full length mirror. I could open the closet door and see the back of my hair for drying and styling using those two mirrors. I always pack an extension cord due to situations like this when I styling my hair in the main room. This room has a fridge and microwave that worked great. Our TV worked great. The couch is in its own sitting area with a sliding frosted glass window separating the sleep area. The couch area has a desk. There is an indoor pool which we didn't try, and a 24 hr fitness room. Complimentary coffee, tea, cream and sugar are always in the lobby. We didn't eat the complimentary breakfast, so I can't comment on that. We had plenty of hot water for showers, the room was fresh and clean, plenty of towels, all was great.

The rooms were okay to sleep. Bed was litte firm. Room was clean. Breakfast was not all that great. There was coffee, and hot water in the morning only. The website states parking, but you have to pay $10 per day.

This is no resort by far, having to pay for parking and not being aware of it until check in was kindly upsetting. The mattress felt as if it was a deflated air mattress. This was definitely a life lesson learned for a mom of a child who returns to the San Antonio area every six months for treatment.

Everything was great. Awesome staff!

The customer service is amazing Can’t wait to be back

Ac needed work, very loud compressor, bathroom light broken, mattresses were very well slept in and beyond life

Receptionist was super friendly

Room and breakfast was good. Annoyed about 10$ a day parking charge I found out about at checkout.

Yes great stay

My stay was wonderful, I rested well and enjoyed the food

Room was large n clean.

Pretty good hotel. Location, front desk very helpful and the the breakfast very nice. Hopefully I will be back soon.

The sheets were dirty the shower and the tub were dirty wasn’t cleaned right

Great service and clean property.

Clean room and amenities

Excelente,, las habitaciones muy limpias y ordenadas 👏👏👌👌♥️🙏

My a/c in my room wouldn't shut off I had to put on a/c then turn off completely the gage didn't work. Bathroom shower curtain was so short the water would come out everywhere. Room was outdated. I won't be back

It’s a clean and good place to stay