SpringHill Suites by Marriott San Antonio NW at The Rim

Great

The Breakfast was amazing, so was the staff but the actual hotel needs to be updated maintenence wise.

Housekeeping and maintenance personnel should always check every single room if they need fixing or if everything works and tidy. Behind the toilet was dirty it looks like a lot of white residues and the wall by the bathroom seems to be cracking. The carpet floor was not clean and smelled musty. The sheets has musty smell but looks clean.

Superb

Bathroom Had zero privacy from the room. Door had a huge opening so people in the front area could see right into the shower, and the shower floor had a dip in it as if it was caving in so water just stood there and didn’t drain so every shower had leftover standing water you had to stand in, gross. Also the door was see through to the bathroom, so even closing it you could see in.

Location The room was kind of warm

Location The room was kind of warm

I was very pleased with my stay but the pool needed cleaning it was a little green

BREAKFAST WAS VERY GOOD

Room was very nice and clean, delicious breakfast, staff ok

First and foremost, the staff was excellent, nice friendly, welcoming staff. The location was amazing! Right in the heart of all the shopping and great restaurants they even gave you access to the Life Time gym right next-door. The downside was the property itself. For the location I expected the property to be a lot more maintained than it was. My room was absolutely terrible. The toilet was nasty and the shower was very nasty and moldy. My kids and I actually showered with our flip-flops on because the shower looked that disgusting. The carpet in the room was peeling away from the walls at the corners. The location was great, but I will probably never stay in this hotel again. They definitely need to do some updates, especially if I’m paying close to $250 per night. if I ever visit San Antonio again, I will definitely choose another hotel in the same location because the location is what made the stay great. Perfect location! Please update this hotel!

Nice location and friendly staff. Had to ask for towels every day.

Passable

Nice location and friendly staff. Had to ask for towels every day.

Rooms were clean, very nice, will stay again

I had a wonderful stay at this hotel. The staff was friendly, welcoming, and always willing to help. My room was clean, comfortable, and well-maintained, making it easy to relax after a long day. The hotel was in a convenient location with easy access to nearby restaurants and attractions.

There was a bug in our bed and the room was basically falling apart. Doors off hinges, stains, missing pieces, trundle bed was stained and old… other than that, was nice.

Everything was great for our stay. We didn’t get to use the pool because of weather. Also the breakfast is great but gets very crowded at times.

Great location. Friendly staff. Very nice rooms No dislikes

Great location. Friendly staff. Very nice rooms No dislikes

My friends and I realized the bathroom had not been cleaned properly. Toilet bowl was dirty, floor was sticky and shower had an excessive amount of hairs. Unfortunately the friend that found shower in such conditions, did not take a photo of it to make the report. It was very late at night, she was tired and we had already been to reception to request toilet paper and blow dryer. Next morning I asked a cleaning crew member if she could clean the bathroom and described what we had found. She took care of it.

Ubicación Está muy descuidado las habitaciones

Ubicación Está muy descuidado las habitaciones

No None

Exceptional

Limited dining space during breakfast

Exceptional

Great place, we stay here annually an it never disappoints.

Very clean hotel, comfortable bed and amazing breakfast!! Will definitely stay here again!

Exceptional

The front desk gentlemen James was extremely helpful

Great parking Clean

Great parking Clean

It was nice and spacious That we had to park on the side because valet parking was $60

It was nice and spacious That we had to park on the side because valet parking was $60

We were there as a big group. The stay was great. Hotel and rooms were clean and well kept. The staff were amazing! Especially the front desk staff! Always helpful and interactive. Very friendly. Special shot out to Iris! She was amazing from day one till we left. Thank you! Also if you have the bonvoy membership you get access to Lifetime next door, great pools there.

Breaks fast was excellent Monday- Wednesday. Thursday - Friday was terribly overcrowded and there was no room to sit!!!

The hotel was extremely crowded during our stay and a little loud at times. It was also somewhat concerning that there appeared to be issues with vehicle break-ins. One entrance was blocked, but they did have security on-site actively monitoring the parking lot, which was reassuring. Our room was large enough for our family, but it definitely needed some repairs and extra cleaning. The sliding bathroom door appeared to be broken, there was a bathroom light hanging down and not fully attached to the ceiling, and the bathtub, while not extremely dirty, needed a deep cleaning. Overall, it was a fair place to stay, but it felt a little overpriced for what we paid.

Spacious suite to sleep my whole party. The only negative is that, compared to some other hotels, the breakfast is not as good.

friendly staff and welcoming; best hotel in san antonio; this will be our hotel of choice every time we visit san antonio

The rooms were outdated especially the tub. The bed linens had stains on several of them.

Really enjoyed our stay here at Spring Hill Bruce was very helpful and polite at the front desk he was very informative overall we enjoyed our stay

The clean rooms to the sweet staff to the delicious breakfast, everything was great!

The AC/ heater unit in my room leaked and the floor around the unit was fairly wet. The shower functionality wasn’t ideal and would oscillate from hot to cold.

Breakfast was included and amazing! The room set up was perfect for our family of 5 with the two queens and couch trundle bed! Everyone had their own bed to sleep in! My husband was able to work in the room with desk area and downstairs conference room. The room was large with plenty of space for all. They also had a fridge and microwave. The best part/bonus was we are Marriott Bonvoy rewards members so we got free access to the fitness gym next door called Lifetime Athletics with incredible outdoor pool/water slides/saunas/ work out equipment/climbing wall/pickle ball courts etc! We would choose this hotel just for the perks of that alone! The Rim area is an incredible place to stay with so many things to do/eat/shop while feeling safe! Highly recommend this hotel and area for your next San Antonio stay!

I recommend to have more units and in all floors.

It was not convenient to watch TV, it was angle in a wierd position. And the bathroom was so out place. In front of the two beds with a glass door and on the side of the door you can act pick inside . Not private at all. Not alot of spaces to put your stuff. And be careful when you wash your clothes ,becouse someone else can take it out of the washer and put it inside the dryer after it stops. It happened to.me and I was upset . No respect at all

It’s great place to bring your family

Very nice nd quiet

Really enjoyed our stay

Staff was extremely helpful, property was beautiful

We had an excellent stay at SpringHill Suites! The hotel was very clean, comfortable, and well-maintained. The staff was friendly, welcoming, and always willing to help. Our room was spacious, and the amenities exceeded our expectations. The overall atmosphere made us feel right at home. Thank you for providing such outstanding service—we look forward to staying here again in the future!

Breakfast is always the best.

One thing I always pay attention to when booking a hotel is cleanliness, and this place is by far one of the cleanest hotels I’ve ever stayed at. The rooms were spotless, the beds were comfortable, and everything smelled fresh and clean. The lobby was always well maintained and looked beautiful every time we walked through it. Even the bathrooms throughout the hotel were extremely clean, which says a lot about how much they care about their guests and the property overall. The breakfast was AMAZING! There were so many good options and everything tasted fresh and well prepared. It honestly made the mornings even better and saved us the trouble of having to go out early for food. Overall, this hotel has become one of my favorite places to stay in San Antonio. I’ve had two great experiences here already and I’ll definitely continue booking with them in the future. It’s hard to find a hotel that’s consistently this clean, comfortable, and welcoming. Highly recommend to anyone looking for a great stay!

Great

the breakfast was fresh, I didn't go to the pool area.

The hotel was very comfortable, the location was excellent and exactly what I needed, and the staff was very friendly. Overall, the hotel was very clean and in great condition. I would definitely stay here again.

Very nice hotel, very clean and everyone was friendly! Bunch of different breakfast options too everyday!

Breakfast was good but overcrowded and the guests were a bit impatient and rude. Overall, great for families. Staff was very attentive and seeet. Will definitely stay here again but next time will skip the breakfast.

Excellent service and very clean. Beautifully decorated.

Good overall

My children stuck in the elevator twice. The rooms were not clean there was a funny smell. Air conditioner in one of the rooms did not work properly.

.

Staff was super friendly and accommodated us with an early check in. I love that they are affiliated with Lifetime Fitness which is right next door. You can use the facilities throughout your entire stay!

Great customer service and room experience. Would have given 5 star if TVs were updated and internet/wi-fi was more stable.

The only saving grave of this location was Iris and the front desk. She should get raise because without her I would give this hotel 0 stars. One of their elevators were broken. The sink in our room was clogged. The main lights in our room didnt work so we had to use a lamp and the bathroom light to light up our entire room. The shower was peeling. The breakfast area is too small. People were loterally on top of each other trying to get food and find somewhere to sit. I would not stay here again.

Enjoyed the stay

Great location and very nice staff. I just think room lighting is too dark.

One elevator was broke

Nice location. Breakfast was ok. Very clean

Check in was completed quickly and promptly. Very professional and pleasing staff. We were there one hour early prior to check in and were still able to acquire our room. Used the gym which was convenient and roomy. Facilities were accommodating, room was large with divided area containing desk and nice large couch. Shower was built awkwardly...small and the door opened to the inside making it difficult to get in and out. I'm a small lady of only 125 lbs and just getting in, I would get wet. Breakfast was somewhat of a disappointment. For a $200 a night room I was expecting slightly more out of the breakfast. It was the typical breakfast provided by hotels at the price range of $100 a night. At the more expensive hotels, a really nice fruit bowl was provided. Apples and bananas were provided here. Overall I would stay here again and recommend the facility but only for the location. It is a very nice part of town. Shopping malls and restaurants everywhere if that is what you are looking for. We were there for a competition.

Room was clean and a good size. Front desk staff were very friendly and breakfast attendants were wonderful!

Excelente!

Staff

The rooms were clean and the staff was great! Locations was good as well!!

Very good

The room was spotless. The staff awesome. Great facility

Upon check-in Iris was very helpful and had great customer service. I asked for a crib and one was delivered within 10 minutes of us getting into the room. The room was clean. They had a good selection for the continental breakfast. The hotel was located in a good area next to plenty of shopping options. Overall it was a great sta.

Staff was super friendly and hotel was nice a quiet and in close proximity to where we wanted to be we would stay there again!

staff and service was great. The only thing was that the level of cleanliness was not up to par. It is like the restroom shower needed a good scrubbing as well as the trundle bed was filthy.

The room was clean and of good size for our family. The sofa and trundle were useful with the queen beds and our teen kids, and accommodated our 6’4” 14 year old comfortably. The hotel was clean, and the staff were nice. Breakfast had lots of options. It was a great experience.

Great staff

Seria increible tener un desayuno mas completo como con Fruta, que el huevo no fuera de caja, etc

the room is cleaned every other day, and Iris at the front desk is a very difficult person.

Hospitality is amazing the staff has been so friendly. The room is cozy and the bed is comfy. It’s been so quiet.

Room was very clean and hotel was very safe, but you can hear every sound from the other rooms

Close to everything without being in the middle of everything

Everything was great!

I checked in just after 8pm and was greeted by Iris, she was so friendly, funny, personable, kind, told me everything I needed to know, quickly checked me in, and when I confirmed the 12pm check out, she offered more time if needed, which was perfect, as I was going to have an hour to kill before heading to the airport, so I got to relax longer in the room until 1pm! That was much appreciated! The only problem I had with my room, #406, was the lights were out on the standing lamp near the couch, and a USB port (one of 3, I noticed the other 2 later) was broken, and I was surprised each queen bed had 3 pillows, not 4. I also found it odd there was no light switch near/between beds for the lights above the bed, unless I used the small reading lamps. It took some time to figure out the temperature in shower and the water pressure was average. Everything else was perfect, huge closet, large clean room, plenty of space, comfortable bed, spacious bathroom, plenty of towels, and overall I was pleased! The breakfast in morning was great, they don't rapidly take everything away when it ended at 9am, there was BACON which seems rare nowadays, and the quality of everything was great! A top notch breakfast for sure at a hotel. The room was a great value too! I would definitely stay again!

Everything was great

Room was clean & staff was friendly but didn’t appreciate housekeeping entering our room at 9:45 am while we were in there to ask if we were checking out. That info should be in the computer system & check out time was 12:00

Very clean, and in a great location in San Antonio.

Love this place!!

Very satisfied with this stay the receptionist in the front desk was very welcoming & made us feel at home very professional thank you

Absolutely no problems came up during our stay.Hotel is clean and well equipped in a quiet location.

The only negative we experience was the room seemed to have experienced a little settling over time as the bathroom and shower doors were hard to get completely closed, but I feel it was a settling issue and out of the staff’s control as the piece of tile in between them was broken. Again, out of the staff’s control. The room was spotless, everything smelled fresh, it was quiet even though the building was packed full (Halloween festivities happening all around for the weekend), and just about anything you’d want to eat from a typical breakfast buffet. Bonus points for the desk piece to break the room into two different sections. My son enjoyed sleeping on the couch in his own area away from the girls while my daughter and I shared the king size bed.

Great area

Very clean and the most kind and helpful staff. We were only here for one night but were well taken care of.

The breakfast was ok, not more! I would appriciate Plates and cutlery that are not made of plastic!

Great location

Breakfast wasn’t a true continental. I ask a staff member about the eggs she told me she didn’t speak English but then turn around and spoke English to another customer.

Na

Eggs were not the best, way to soft and watery. The pool was okay.

Clean room. Perfect for our girls weekend

I wanted to like this hotel. When you first walk in the property it’s pretty clean but when you go in the room especially the bathroom it’s rusted out and there are bubbles in the wall from water behind it. It’s really gross. Then we found a bug crawling on our bed. They moved our rooms and one of the beds had hair all over it and food on the floor. The next time they moved our room we asked the front desk to come with us to check it on. On the surface it seemed ok but the floor next to the window was soaked with water and they must have know because the air conditioner was on 62 and freezing. All the bathrooms were horrible. The only plus was that the front desk people were really helpful and trying to be accommodating. However, we would never stay here again.

Friendly staff.. Property was nice.. Lots of stores around the hotel..

The beds are really comfortable!

It was nice but there was crazy and laud couple on next room 118 and annoying

Clean, Cozy, Safe, Had a great sleep, Free Parking Had a pull out Trundle under the sofa will definitely stay again

We were traveling with family for a funeral, so there were 6 of us in one room. Although there were beds for everyone, the room was SO SMALL and didn't have much room for luggage. Also-- the only mirror was in the bathroom (no full length mirror in room), which made getting 6 people ready for a funeral very difficult. The shower had a clear glass door, not a curtain, so when someone was showering, the bathroom sink/toilet were not available for other family members. The room was fine if you are traveling alone or with spouse. Not advisable if you are traveling with a large family.

The breakfast was amazing! Setting up the couch bed was so easy as well!

Great service! Small bar is open every night

This is my preferred place to stay every time I come to San Antonio. Staff is friendly and helpful. The location is perfect with lots of things to do.

Poor internet

Staff is excellent. Rooms are comfortable and spacious.

The hotel itself was pretty nice. Loved that we got to use LA Fitness facility that was right next door. Sucked getting stuck in the elevator with the kids and then being put on hold for a while until I hung up to call again and cut them off before they put me on hold again.

Need larger beds and room seemed smaller than pictures. Would like full bathroom counter as well. Breakfast was great

Friendly staff and clean and the area it’s at was perfect you got real nice stores around

close to the RIM

Thank you for the amazing food and service