SpringHill Suites by Marriott San Antonio Medical Center/NW

.

The body wash dispenser was broken

Exceptional

Buena ubicacion, trato amable y el cuarto era espacioso y limpio tal como lo necesitaba

location was really good Breakfast could have been better

Great breakfast! Not very clean and did not like the way the bathroom was set up.

My son got bug bites while lying in the bed after waking up in the morning, not sure if there were bedbugs or mosquitoes. Need some improvement regarding that.

excEllent stay

It’s close too many other places

It was perfect

Breakfast was nothing to be excited about. The hot water container was used previously for coffee as it it black flecks in the water and made the tea taste like coffee. None of the food was warm and we went when they first opened on 10/26. Also the oatmeal had about 1.5" of water sitting on the top. The only part of our stay that was disappointing.

Very nice hotel room. It was a very convenient location next to the mall. The breakfast was really good at this hotel. Lots of options. Nice cold AC. I will say there was quite a bit of road noise from outside since it was near the highway, but that is kind of unavoidable. Not really the fault to the hotel.

Staff was great! Rooms were clean and AC worked amazingly well. Different selections on breakfast would be nice but I would definitely stay there again.

The lady at the front was very nice and helpful. The room was a bit spacious for my small family. It was near a lot of good food and places shop. And Seaworld was fairly close. It was very affordable and got the job done for 2 nights. Now. The carpet in the halls was atrocious. And it was a funny smell in the hallway, too. The room could’ve been cleaned better. But luckily I’m the type to bring bleach wipes and my own blankets. The let out couch was stained with some kind of food. Did it get the job done? Yes. Would I do it again? Nope.

Our room was very comfortable for 4 people The pull out couch/ bed could be better. But for one night is doable.

Our room was very comfortable for 4 people The pull out couch/ bed could be better. But for one night is doable.

Very clean place with a spacious sitting area in the room. Bed was comfy. Toilet/shower area is a small - you have to open the door fully to get around the toilet. TV is small for the size of the room but has all the streaming services available (thanks Marriott!). Breakfast was the usual eggs, yogurt, and tons of carbs and breads. There's a lot of road noise at night, so light sleepers should ask for a room on the side away from the highway. Very good location with food and stores close by. Enjoyed our stay overall - would stay again.

Room is spacious and stays cold all night.

Friendly staff

There was lots of homeless people outside the hotel. Also, the hot breakfast was only 2 hot options, the toilet was so low that you felt like you were sitting on the ground. The carpet was dirty and it had a funny smell.

This hotel was nicely located near a target and a Jim's dinner. The staff was helpful and the hotel was nicely cleaned. Our experience may have been a fluke but when I checked the bedding I noticed that the sheets didn't seem to be cleaned. There was hair and some dried wet old pots so we asked for a clean sheets. I'm addition for some reason the rooms smoke alarm went off at 5:30am for no reason. Other than that the room was clean and spacious. I'd probably give it another try.

We had a pleasant stay & would book again.

Good

Pool was dirty.

Very good

Exceptional

Toda la estancia estuvo muy agradable, nos hubiera gustado más variedad de huevo revuelto con otra cosa, sin embargo estuvo bien

Superb

Superb

Very good

all around, small restroom, smaller tv and beds by far are not queens. Breakfast is cheap, I think the only nice thing there was the oatmeal bar. Packed breakfast items is not a buffet style breakfast & coffee was old & bitter. I’m sorry but it’s a no/ not again for us.

Todo muy bien excelente ambiente familiar el desayuno muy rico y las personas que trabajan ay muy amables

Breakfast was good. Room was comfortable. Bed was very comfortable. Staff were friendly. Hotel and grounds were well kept. Elevator needs servicing. It was very jumpy/jerky.

Breakfast was good. Room was comfortable. Bed was very comfortable. Staff were friendly. Hotel and grounds were well kept. Elevator needs servicing. It was very jumpy/jerky.

.

Location Do not be fooled by the location alone. The hotel’s conditions are deplorable. The carpet reeks of mildew, there was hair in the showers, noise from running water in the rooms above was clearly audible, and the Wi-Fi was so unreliable that it was impossible to complete even a basic banking transaction. I had a reservation for three nights but requested to shorten my stay to just one night due to these unacceptable conditions. Despite this, I was charged an “early departure” fee. When I raised the issue with the front desk, I was initially assured that the fee would be waived for one room only. However, I was ultimately charged the early departure fee for both rooms, contrary to what I had been told. I then asked to speak with the manager, only to be told that they were in a meeting that would last another two and a half hours and were unavailable to assist me. No reasonable alternative or immediate solution was offered. Between the unsanitary room conditions, unreliable Wi-Fi, unexpected charges, and extremely poor customer service, this was a thoroughly disappointing experience. The way my concerns were handled made an already unpleasant stay even worse. I would not recommend this hotel. Do yourself a favor and look elsewhere. A convenient location does not make up for poor room conditions, a lack of accountability, and inadequate customer service.

It amazes me, as always—such a warm welcome

Great experience staff and management were professional and great to work with we will be using them again to bring down our wrestling stars !

I like the location the price and the way the workers treat you. The bathroom have a really really tight space

Disappointing

I had to change rooms twice because of the smell of mold.

Great hotel at an affordable price! Clean room, comfy beds, friendly staff, would stay again!

Good overall

Can’t go wrong with Marriott, unfortunately this location was less than pleasant. Sink not draining properly, untidy floors (needed to be vacuumed) older room features, also water did not fully warm up. Needs updated & several touch ups of paint. Furniture worn. Breakfast was standard but put away very strictly at 9:30am. We will stay Marriott again, just not this location.

Would stay here again

Good hotel close to interstate. Clean hotel overall. Would probably stay here again.

We had a great stay! The hotel was very clean, comfortable, and well maintained. Everything was nice and welcoming, and we were very pleased with our room and overall experience. We would definitely stay here again and recommend it to others!

.

Hotel is very dated, I believe the weird smell come from the carpet or air-conditioning, sofa and carpets in the room has unidentified stains. Hallway carpet looks the same. Very small bed pillows doesn't cover the head of the bed giving neck pain every morning. I couldn't take it anymore and checked out 8 days early thanks to the manager compassion.

Todo muy bueno excepto la piscina que estaba un poco sucia

None

it was good

Great stay! Definitely will stay again

Internet wasn’t working and this forced us not to complete our job stuff . The showers room wasn’t draining too . Beds too tiny not as explained when doing reservation.

The room also had poor ventilation and felt damp and musty whenever the A/C wasn’t running. To make matters worse, my son became very sick during our stay, which made the condition of the room even more concerning. Overall, the lack of cleanliness and inability to resolve the issue made this a very disappointing experience. I would not stay here again.

Carpets n lobby and room were dirty, rooms smaller and dated compared to others.

Breakfrast was great. Hot and fresh. They also keep 2 big containers of coffee going throughout the day and one with hot water for tea. Plus regular and decafe. The room we had was clean. Plenty of room for our group of 3 adults and 1 child.

The staff are amazing!!!! We had a bad experience at Six Flags and were not happy when we returned to the hotel. The lady who checked us in went above and beyond to help us by providing us with seaworld stuff that really made our day!!!! We can’t stress enough how fantastic the staff are❤️ the breakfast was enjoyable and the rooms and amenities are clean!! 5/5

Good ubication

Breakfast was good and there are has plenty of shops and restaurants around. Seemed like a safe area.

Not the hotel you expected for the price paid.

Stayed here many times.

Great location. Staff was very friendly. Room was okay, nothing special. Clean enough..not spotless.

The wifi is the worst I have used since DSL, dont know if it affected I was on the fifth floor, but it didnt stay connected more than a minute or two. Pool was nice. Breakfast was ok for the price.

I was disappointed in the Hotel when I saw the room was outdated with dingy carpet, and small bathroom. I stayed there due to the Jazz Fest on Friday, but I left a day early because I was so disappointed in the room's condition.. I wish I could get a refund due to the fact the advertising and pictures are not what the condition of the room is actually. As I stated, I turned my key in Saturday morning and headed back to Dallas. I won't stay at this hotel again.

Easy freeway access. Fun places to shop in walking distance and restaurants within walkind distrance.

Liz at the front desk was wonderful. Very friendly, professional, and informative. The room was just right. Very comfortable. This was by far the perfect stay for the jazz fest. This will now become a tradition. Thanks to all.

Although we only stayed for 1 night, it was a very pleasant experience.

Very good like always

We traveled as a family and were thoroughly disappointed with our stay. Our initial room on the third floor smelled horrible. While the staff did move us to the fifth floor which was an improvement—the rest of the hotel fell short. The restroom was far too small, the breakfast was terrible, and the pool was much too dirty to enjoy. No dressers where our clothes can be put away. It was more a motel than a suite.

Everything was very well organized, breakfast was good, staff was helpful.

Room was okay. Bed was nice but sofa bed was unclean. Breakfast bar was extremely lacking. Initially pool was dirty but eventually cleaned. Not excited to return

Great stay and easy access to what I needed.

Clean room

It is overall a good hotel for the price. The staff was friendly. 15 minutes to Seaworld and downtown. We had 5 people but not enough towels in the room. When asking for more, they did not have any clean little towels. They did provide hand towels to use instead. The breakfast was more of a snack. The bedding was clean but there need to be more detail to cleaning. Spot clean the couch and ottoman. Check behind dressers for trash. The hotel could use a little touch up. It is acceptable to stay there. Hopefully, they will read this and make the changes.

Our room ac did not go above 74/75 degrees even though the thermostat was set to 68. We asked to switch rooms said everything was booked but they did give us fans to use. The staff were very helpful just hated staying two nights in a hot room with our kids. If it wasn’t for the ac not really working our stay would have been great. Hopefully Room 124 ac gets fixed

.

The room was nice and clean. We got put on the second floor. The view was no view of an air conditioner. Kind of dark in the room, though. Beds were comfortable I like that. It had a sink, a microwave and a refrigerator. It just felt dark and dank in the hallways. The elevator was dirty. The common areas needed to be upgraded, and the staff wasn’t all that friendly.

The beds are hard, not enough room in the rooms. Couldn't swim because it was over packed all the time with kids.The breakfast was disgusting, the waffles are now in a sealed plastic and has chucks of sugar. I asked for no house keeping and they still enter my room and took the towels. It you going to enter you might as well clean the whole room and not just take towels. And I still have not gotten an invoice.

The front desk attendant was friendly and helpful.

Our stay was pleasant. The rooms were really clean . . The cherry on top was that my bed smelled VERY clean. I would recommend staying here. There is a target next store, so that was very convenient.

We loved the location of this place, also the price was good for what we got. The Breakfast was ok just a little bland and a lot of sugar.

Clean Room.. Breakfast was good.. yall have the best Pillows

Put me in a room across the hall from an all night party making it impossible to sleep. Spotlights outside shown around edge of curtains making it like daytime in the room.

Clean room and helpful staff

Everything

They Are Small Our Light To The Sink Area Took A Moment To Come On It Had A Shortage The Restroom Area Very Tiny Don’t Like Tub/ Shower Combination Also Had Rust And Marks All Over The Tub Toilet Flushed A Couple Times Before Going All The Way Down Beds Super Small Sheets Not Cleaned Properly Stains Here And There Fire Sprinkler When Was The Last Time It Waa Properly Checked Or Cleaned Pool Area Needs To Be Cleaned And Sanitized Overnight Staff Was Welcoming And Friendly And Nice Please Update The Hotel ASAP!

Muy buena opcion

Staff was sweet and helpful. Loved the room set up. Only complaint I have was when I was in bed a damn roach landed on my phone while laying in bed in 207 and I threw my phone so fast it cracked the edge of my iPhone and couldn’t sleep all night thinking another roach would land on me.

We checked in and there was a deposit that you had to put down for their snack area. Didn’t know anything about it. I paid it right a way, but when I checked out, I have to wait 3-5 days to get it back. The pool was dirty, it needed to be skimmed out and brushed.

The stay had a few drawbacks. The AC unit was quite loud, and the elevator felt rough and somewhat unreliable. However, the location was extremely convenient, with easy access to everything nearby.

It is such a nice location! Everything we wanted to do was within 5-25 minutes away. The kids enjoyed the pool as well when there. The breakfast (given it is continental) was actually still pretty good and filling. The set up for breakfast was nice as well with many assortments of sauces, salsas, and toppings for eggs, oatmeal, and yogurt. The room was up to par as well and front desk/housekeeping staff were very kind and friendly. We enjoyed our stay very much and almost decided to stay one extra day based on the niceness of the hotel alone. Would stay here again!

Breakfast was great! The room had a great layout that really served my purpose.

Great!

Elevator was scary

Super clean and cozy rooms. Shower snd bathroom were immaculate. Staff so friendly. Lovely breakfast.

The hotel shows signs of wear and tear.

Good breakfast

Nice

Breakfast was okay. The jimmy dean sausage biscuits were terrible!

Good and clean space.

Clean rooms, good breakfast buffet! Pool was not heated:/ not pet friendly:(

They cancelled my booking without a phone call or anything. So at 8:30 pm I had to go find another hotel. The only thing they offered me was they would call another of their hotels in the area to see if they had a room available. I am still waiting to hear back from Expedia to get my money back. Guess we’ll see how that goes.

Outdoor pool cold. At check-in, we were told it was heated.

Room were nice clean and neat also bed are comfortable. It was close to hospital and many restaurants close by . Staff was very nice and helpful.

Perfect

The carpet was extremely filthy, giving the impression that it had not been properly cleaned for quite some time. My daughter’s socks were brown and dirty after being barefoot for a short amount of time. Additionally, the hand towels by the sink had what appeared to be beard trimmings on them, which raised serious concerns about whether the towels had been properly replaced or sanitized between guests. Also, the shower drain was clogged and would not drain properly, I had to stand in my own dirty shower while showering. Because of this experience, I would not choose to stay at this property again, and I strongly encourage management to address these issues immediately to ensure future guests are not subjected to the same conditions.

The staff was excellent

great place

great place

Was very nice. Clean rooms

Clean room

Clean rooms,nice staff and very convenient because it was very close to were we had a love one in the hospital.

everything was good except the toilet was too low

The room smelled mildew the tv didn't work at all service was bad we had to watch Netflix the weekend for TV staff were nice the front area is out fated

Good

All good

Great place to stay.

Nice room. Good employees