SpringHill Suites by Marriott San Antonio Alamo Plaza/Convention Center

Two of our four nights were sleepless as large groups of students checked in late and spent hours around midnight yelling, screaming, horseplaying in the hallway and slamming doors. Front desk staff were made aware and were not able to do anything about it. Unfortunate as the hotel itself was fine but ended up being the most awful stay we have had in a hotel.

The checkin time was 4pm and the room was not available until 5pm. I think that I should be compensated for the inconvenience.

Clean spacious room. Front desk super friendly and fast. Valet was 10/10!!!

Breakfast was gross, eggs were terrible.

Rooms don’t have full body mirrors I didn’t see one on building at all. Everything else was great!

Breakfast was delicious and variable. It was ideally located to the convention center and river walk

Bugs and no parking

Bartender Dee was awsome. She made us feel very welcome and gave us advice on how to get around town to all the sights.

Everything except the pool temperature, it was too cold to use.

Breakfast was delicious, loved the options available. My kids loved it as well. The beds were so comfy!! And the rooms felt spacious and clean. We love the location and being able to walk to the Alamo, Riverwalk, and all the things around there was amazing! We will absolutely stay here again! Our only complaint was not having hot water the first night, but we understand things break and they were open and honest with us when we called about the issue and kept us in the loop about when we would get hot water again. They got it fixed and working sometime in the night that first night and from then on it was amazing!

Bathroom made me doubt if it was clean there was an almost finished hand bar soap in tub/ shower

The first day housekeeping came and only made the bed, no cleaning. They did not come the rest of the week. It could be because they don't come until you check out, like at other hotels, but nothing was said at check in.

breakfast, drinks, room was spacious and comfy there was no parking and basically had to valet for $40

Great service and good place to stay

Good location and clean

The doorman in the driveway, a jovial dark haired heavy set man working Thursday and Saturday nights and possibly Friday. He made me and my sister Darlene feel welcome in San Antonio. He is a great asset to the hotel. All the staff down to the young man trying to mop the floors and I kept getting in his way . He was kind and respectful. All the staff were great. The only drawback was the hot tub was cold all three nights and that was our main reason for selecting your establishment. Everything else was good though

Excellent service and very clean and quiet rooms.

Everything was amazing. Will recommend to stay here.

Upon entering the room, right after checking in, my son found a Marijuana vape pen, with contents in it. I hate to think what could have happened if it wasn't us that checked in to that room, but someone with a small child, and the child had found it. The results could have been catastrophic. Marijuana is illegal in Texas. I do have video of this incident,management and corporate were notified.

Excellant location next to the Riverwalk and downtown. Rooms are clean and spacious the staff was friendly and courteous. The hotel inside an outside looked like it was well maintained and clean as well.

Great location, close to everything. Valet parking service was very good.

The building was nice and kept clean. The one thing that I notice right from the beginning was the friendly service, kind courtesy. We got welcomed every time we came back to the hotel. They went out of their way to make sure you had everything you needed whether it was towels or just information. I highly recommend it and will for sure be back!

Ubicación privilegiada

This is our second time staying here for a convention. I always give a place a second shot at redemption. But unfortunately it will be my last time. The beds in this hotel both times are in desperate need for replacement. They are sunken in and out of shape. Ive also never been to a hotel that does not have complimentary bottles of water in the bedroom to make your coffee with. The first time we stayed here the front desk accidentally gave a new room key to someone in the middle of the night to my room. Lucky we had the extra lock on or they would have come right in on me and my wife. This time kids were running up and down the hallways beating on people's doors and running away. I asked if there were cameras in the halls but no such luck. I think I need to spend a little bit more for something a little nicer. That's on me for being cheap

The location was perfect! The staff were absolutely amazing! I didn’t like that our TV didn’t work at all & they could’ve did better with cleaning. There was hair left in the shower as well as some red stuff on the counter which grossed us out.

Thank you, C.R.S.C

It was close to the venue we attended. Every staff member we made contact with was friendly and helpful.

Super friendly staff. Incredibly clean room and large size to accommodate my family. Great location and good breakfast. There is nothing that I did not like.

Easy to check in and had no problem with parking. Clean hotel and good location.

Friendly staff and welcoming. I think valet is overpriced but it is what it is. I’d stay here again. Room were very spacious.

Rooms were clean staff was helpful

Very nice for the price.

Good customer service. And big and clean room.

Very clean, well maintained. Staff is extremely helpful and knowledgeable. In my experience Valet was the best option, and was only a 5 min wait each time. Reasonably priced.

No on site parking. Loud banging noises in next room.

We liked everything about hotel except for hot tub. It was at room temperature at best. Breakfast was great rooms were great. Every worker was very polite and friendly. No ice machine on 6th floor and hot tub was not hot at all. Maybe room temperature at best.

Great service overall. Valet personnel were very helpful and sweet.

Room smelled like cat pee and toilet had a very annoying high pitch whistle that started overnight.

Everything was exceptional!! All the staff were so friendly and helpful . Will stay there again and would recommend to everyone . Can’t wait to go back

Convenient walk to Alamo and River Walk. Valet service for car was very helpful.

Close to Alamodome, walking distance.

Room was a little smaller than expected for a suite but it was nice. The TV and Internet went down so while we were in the room we couldn't use the TV. The breakfast was not a buffet like expected. Pool was small and there was suppose to be a 2nd one I'm not sure where it was. Was a little pricey but all in all it was a nice hotel and nice people.

Truly felt luxurious

Wonderful stay. Very helpful staff. Clean, pleasant and quiet. The pool was very enjoyable and breakfast delicious.

staff was so friendly & helpful. we were able to check in early to our room!! excellent location to the Alamodome & the valet attendant gave excellent directions. little noises at night

The breakfast could use more options.

There was a weird janitor who would hide in the elevator to try and talk to me. Other old drunk guests put their hands on me without consent. Also, some other weird guest put an opened packet of tuna in my door crack.

Staff was very friendly and tentative to my needs.

Super friendly and helpful staff, clean rooms, and a pretty walkable area! This is always our choice hotel when we're in town for San Japan. It's not too long of a walk to the convention center + this property has everything we need. Zero complaints every time :)

Breakfast. Our bed was supposed to be a King size. We had a Queen. We had a leak in our bathroom coming from the wall. The bed was uncomfortable, we had to sleep in the middle.

Some of the staff was helpful and nice. Questionable information being provided or expressed. Alot of confusion when it came to check out and lack of guidance or assistance when it came to checking out or parking information.

Breakfast options were a little lacking.

Ok job

The room was hot. No matter how much we turned the ac down it wouldn't cool enough. There were not enough mirrors in the room besides the one in the restroom and the lighting was horrible. We were 4 women trying to get ready for an event and it made it super difficult to do so with only 1 mirror. The lighting in the room was not good. When you closed the door to the room there was a gap opening that you could see into the hall. That was not good for security purposes. You could hear everything going on in the hall and rooms next door because of it. The parking advertisement is also misleading. Instead of putting "Parking available" you all should state that you must pay for parking. We had to spend way more extra for "valet" than we had budgeted. Personally I would not stay at this hotel again. There were too many details that made the stay not convinient and pleasant.

Friendly staff…nice atmosphere…clean room…great breakfast…walking distance to the convention center…highly recommend it…

Clean room, great staff. Didn't have the breakfast due to out sightseeing but we've stayed in other Springhill Suites and it's one of our favorite hotels.

Great stay , Very clean and helpful

Nice place to stay .. The parking team is the best!

We enjoyed our stay. The staff were very friendly and helpful. The rooms were very spacious and clean. The breakfast was great. We would come back here again.

Great location, easy access to mall and river walk. Breakfast was good and simple. Daily eggs and bacon or sausage, waffles, cereal, yogurt. All Staff was friendly. Definitely recommend this hotel.

Clean, Staff was very attentive and Great Location to river walk! Hot tub was broken was the only negative

Shower pressure was awesome! Air-conditioning fairly quiet, great choices on breakfast buffet and room was very spacious. Too bad we only stayed one night.

Pool was dirty with pigeon feathers and there was a dead bird in the pool area.

Staff, breakfast and valet was great.

Location good and personal was very fruendly

Amazing! Super welcoming and great location

Great breakfast and friendly staff

Hospitality was great! Thank you!

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buena ubicacion limpio y desayuno dellicioso

The water pressure was inadequate to the toilet, and a/c unit turned off at 3:30 am, other than that nice place..

Beautiful location, no parking lot but valet available. Breakfast was fine. Very clean! Spacious rooms

Love that it’s walkable distance to all the places I needed to visit. Great staff and love the room.

I recommend staying because they have 2 beds and sofa bed, which is good for a family with a teenager.

Super nice and clean !! Staff friendly with a smile ( don’t see that very much anymore). 😊

All of the staff were sweet and helpful. There were lots of options at the breakfast, that was nice. The hotel room had a bad smell, the loft mattress was gross, it was coming apart, not something you woukd want your kid to sleep on. Public parking was far or not available so you have to pay for vallet parking which is an extra 45.00, they charge a 50.00 deposit which they apply the vallet parking and will refund you the difference if there is nothing wrong with your room. There was also a tiny roach in the kitchen area. Not the best option to stay at.

Great, safe place in a central location three blocks from the Alamo and river walk. Very friendly and accommodating staff. Highly recommend this place for families.

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I enjoyed our stay. I would have liked parking , instead of only valet parking. But the stay was so good...I am coffee drinker flavor creamer would of been nice...

It was a nice stay! We will stay again!

The hotel and staff were great. Location is amazing for downtown San Antonio. We will definitely stay here again.

Everything was great till the fire alarm constantly was going off thru the evening till late night. Scared my 7 year old grandson who started panicking.

, helpful staff

Traveled with family and loved the stay. Breakfast was great and all staff was friendly. Specially the cleaning ladies were so nice and the valet guys!

Everything was good beside the dirty elevator floors.

What a great place to stay close to everything and very affordable.

Great property

😃

Great

Room is spacious and clean.

The location is good, very close to the Alamo and Riverwalk entrance. Honestly, is a good hotel to stay when visiting San Antonio and dont want to break the bank.

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The staff was helpful when asking about parking

100% recomendable

We had a great stay, good breakfast. The room and building are in excellent conditions I’ll stay here again when I’m back in San Antonio.

Rooms could be a lot cleaner and house cleaning struggled with getting clean sheets and towels having multiple guest waiting on checking in on time

Staff were helpful and kind! Truly enjoyed our stay there.

Todo el servicio excelente. 100% recomendable.

Great location. Great clean hotel. Had to ask for towels maid service very minimal Valet a bit pricey but it’s in all hotels would stay there again for sure!!

Staff was friendly and accommodating. The rooms are so spacious and clean. Enjoyed my stay

Clean room. Friendly staff

Pool is ok, it doesn't stay in the sun very long as it sits between two buildings. The hot tub was not functioning correctly, the buttons don't work and it was just warm water, it was 90 degrees out. The workout room was small with equipment shoved in there so really other than biking or walking you can't do much else if anyone else is in there with you. The floor was incredibly noisy at all hours of the day and night. Two nights in a row the fire alarms were tripped and for prolonged times. The other visitors on our floor had multiple screaming matches and despite saying something to the front desk twice, nothing was ever done. You can hear every rev of an engine or honk outside on the street below so recommend bringing ear plugs or headphones if you are sensitive to noises while you sleep.

Housekeeping never came by our room. The fire alarm went off four times between 8pm and 11pm two nights in a row. When we requested for housekeeping to come by, they left the door open to our room. The elevator floors were left very sticky all day. I was not impressed by the overall cleanliness, especially in the bathroom. There is only Valet parking which is another $39 a day that is not included in the listed price. You are required to pay a $150 security deposit upfront even if you’ve already paid for your reservation. Maybe that is a reflection of the type of guest this hotel receives? Staff was very friendly and accommodating. The front desk responded very quickly to our request for housekeeping and the valets were very attentive. However, we would not come here again.

👍

Great

Friendly staff great breakfast

Spacious & clean room, nice variety of breakfast food

The hotel was clean and had a friendly staff. The complimentary breakfast was plentiful and delicious. Best of all, was the convenient location.

Good

Carpet on the floor appeared clean but bathroom floor had sticky pee stain around the toilet, I noticed two different bugs on the bathroom floor in the morning. Breakfast is reasonable. Friendly staff.

Nice

Rooms were clean and breakfast was good hotel staff were helpful. Parking is valet and cost $45usd per day so if you stay one night they count it as 2 days we got charged $100 for one night. I've stayed here before and the valet parking was free. To me this is a scam cause you really don't have any other options unless you want to risk getting towed on the curb side street. I won't be staying here ever again due to this.

It was a great place to stay the breakfast was good. Will be staying there again

Great

Room was clean

The staff was very nice but the hotel just seemed run down. It wasn’t really bad by any means but it certainly wasn’t as nice as other hotels I’ve stayed at. The room was pretty bare and didn’t have all the extras that other hotels typically have. The gym was very run down. The hot tub was broken for the first day we were there and the next it was fixed but was colder than the pool. For the price it was okay.

The fire alarm went off four random times, twice in the middle of the night at 3 and 4 am while we were sleeping. There was an empty alcoholic drink in the closet that did not belong to any of us. No lotion or hand soap. Staff was friendly. Will probably not stay here again.

Front staff was extremely nice

Yes, the breakfast is fresh and amazing. Shopping is convenient - there is a HUGE Rivercenter shopping mall right across a parking lot.

Nice pool.