Spark By Hilton San Antonio Northwest near Six Flags

Disappointed with breakfast. The toilet in the first room was dirty and sink was blocked. Was moved to another room where the toilet was not that clean either. There was no apology from the staff who made the room change. They just handed me the room card. Also amenities were shut off before I was able to check out. I called to report that and was told the system automatically shut them off. They told me they would put it back on but that never happened. Highly disappointed with the hotel. Would not recommend.

Always a pleasure staying at Spark near 6 Flags San Antonio.

The idea of having to pay for parking doesn’t sound fair to me. Bathrooms were also not the standard I would expect it to be.

Stay

Always come back to stay every visit

We had bugs in our room. There are no coffee pots or mini-fridges in the rooms. You pay for parking even though it’s nothing but parking lots around the hotel.

My room was clean and the temperature was just right. Parking lot had plenty of room. It was great option UTSA and La Cantera resort conference. Lots of shops and food options near by. Definitely will stay if I have anything in that area again.

The room was great. The only thing I would’ve liked is more breakfast selection.

Who ever cleans the room great job, and thank you for helping me.

Worst hotel I have ever been in the shower. Head was broken floor is dirty floor and room was moist injury. My socks kept getting dirty. The only thing was semi the bed. The comforter wasn’t even on the bed fully

Excelent

The hotel was absolutely amazing but I called for specific accommodation as I was taking 6 kids with me and they promises my accommodation would be met . Got there

Great

Good

Everything was great

I think at this point, Hilton is just slapping their name on any ole place. The nicest thing about this place was the ground floor. Our room was extremely musty smelling. It needed lot of updating and likely the carpet removed. When I told the front desk about the odor all he said was “ noted.” We stayed here to go to Six Flags and it was pretty close. There is a Whataburger within walking distance. I was converted about the safety of my vehicle and walking to my car at night and when I asked about the safety of the parking area he responded with “ didn’t you see a security guard?” I’m not sure if that was humor or if they really had someone but no, I did not. All I saw both nights were groups of grown men standing around smoking weed. I would not stay here again. I’d pay ten extra dollars a night and stay at the hotels right in the Rim area shopping center. I’d feel safer.

Good location clean room comfortable beds super close by six flags

Overall hotel was great. First night we did encounter 3 small roaches. Contacted hotel thru hotel.com to get a different but was never moved due to poor communication thru hotels.com. No housekeepers were available in the evening.

Was okay for price

The staff was very nice and helpful, my room was clean. And the convenience of near by places.

very tidy and clean. great price. very happy.

The first room that we received had a hoodie stuffed underneath the pillow. I had to get a new room the front desk staff didn’t even apologize. The keys stopped working on the second day. I had to go down to get new keys and he also didn’t apologize for that. The location was great however I choose another place because as he stated this is a spark with more do you want?

I won’t stay here again. If you have no intention of eating breakfast, or a bagel and some cereal is just fine for you, you may love it. It wasn’t for us though.

The parking does have a surcharge but its like 6$ not bad and breakfast lacks protien options but the place is well maintained and the beds are comfortable as well as the pillows

Good

Bad

Our room smelled horrible.

The sheets were old with stains on them…a little out dated and not well maintained!

Our stay was disappointing due to a cleanliness issue that should never have occurred. After spending a long day at the park with my family, we returned to our room to get ready for bed and discovered a bloodstain on the sheets. This is unacceptable and raises serious concerns about the cleanliness and inspection of the room before guests check in. I do want to acknowledge that the staff was accommodating and helpful, which I appreciated. However, cleanliness and hygiene should be a basic standard, and I hope management takes this matter seriously to prevent it from happening to future guests. And to top it off some parents decided it was ok to have kids running up and down the hall till midnight

Everything was awesome and the staff was very attentive to our needs and if I had a question they were very fast to answer

Location was good.

Great place to stay and super clean!

Staff was wonderful, parking was great room was clean, I believe my bed was broken because through the night I kept rolling to the middle but it was too late to notify the staff. Restrooms were clean but were outdated and rusted.

Hotel was great! Clean nothing really to say bad about. The only thing I will say is the breakfast was limited compared to other places Ive stayed at.

Such a horrible hotel, lights kept flickering, room smelled horrible, towels smelled dirty had to go buy one and shower was extremely dirty. I stayed here because the pictures looked great but I was fooled. Never staying here again.

We always enjoy our stay at a Spark hotel. Always clean and comfortable and I enjoy the reusable shampoo, conditioner, and body wash they provide. Beds are awesome too.

Clean room, bed was firm and very comfy, nice place for the price. $5 dollar self parking fee. $100 deposit at time of your stay for incidentals. Continental breakfast was decent. Fresh coffee bar, bagels, fruit, yogurt. Would stay again when in the area.

It's been 6 business days since my checkout and I still haven't received my incidental deposit to my checking account.

No microwave in room is inconvenient. Pillows were over used. Paying for parking is ridiculous.

Great friendly helpful staff

The location where it is at.

The staff however was amazing.

No issues

There is no in-room safe though, and I had to go to the common room to get cups for water.

Easy check in...clean room... security guard provided

My room was spacious! Parking was great. My daughter said the bed was very comfortable.

The hotel had been recently renovated and the main lobby/breakfast area was very good. Odor of smoking was in the room.

Clean room. Frdly staff

Great service

Rooms were decent for the price

Helpful staff. Comfortable beds and clean rooms

I’ve stayed a few times already and it’s always been a pleasant stay. It’s very family friendly, safe, the beds are super comfortable with good bedding and lots of pillows. It is a very quiet and convenient place to lay down after a long drive down to Utsa — which is conveniently right down the road! This recent visit the hotel had just put out hot breakfast for the first time and the tortillas were a total hit! Delicious with eggs and sausage. There is good coffee all day too! Will def stay here every time I visit my kid in college.

Staff very friendly, room cleanliness 4/5 there was hair on the floor in the bathroom and shower had some older stains. Bedding , carpet, towels clean. Beds were comfortable our family ranges in size from 6ft3in to 4ft11in all were comfortable. We are repeat customers and noticed the breakfast options have expanded thank you! Bagels, various cereals, yogurt, muffins and fresh fruit. Coffee was refilled when it ran out quickly and was fresh. The reason for the overall 4/5 rating - #1- the parking lot - which is very small- when we arrived at the back end of the hotel parking lot an 18 wheeler was parked sideways and there were several people hanging out I did not feel 100% safe so we parked facing the interstate. When we checked in we had to pay to park our car- did the 18wheeler and associates pay too? #2-the hair on the floor in the restroom. We’ve stayed here before because it is very close to Six Flags Fiesta Texas and is reasonably priced (except for now charging a daily parking fee). Now that we know about the fee we can factor it into the decision when visiting SA again.

Too much noise; the place doesn't feel safe.

The hot water in the shower cannot be controlled well. The water suddenly gets too hot and remains hot even when turned to cold. Have to turn it off completely and then try again.

Everything is always good.

This place was perfect for our visit over the weekend. Had everything we wanted to do super close by and the overall experience was clean and comfortable all the way through

Very clean and very cold! We loved it! Stayed one night with our kids and they loved it too! Plenty of pillows was a plus! Will be staying here again in the future!

I’m not sure how this hotel had a 9 rating. The room was clean enough but the bathroom wasn’t great. We saw 3 small roaches during our 2 night stay. Breakfast was not great- even for a grab & go. Breakfast was understaffed while quite a few staff members stood in the desk area. Parking was easy, no issues. No problems with check in or check out. The room served it purpose but we won’t be staying here again. Definitely needs to be cleaned.

Very convenient close to La cantera

Will stay there in the future

Staff was great, the hotel is not in great shape. I requested to be moved rooms twice due to maintenance issues in two of the rooms. The pool was closed the whole time I was there.

Room was clean and comfortable. Air conditioning was excellent. Staff was very friendly and helpful. But the common spaces need attention. Nasty carpet and poor maintenance. Almost left before getting to the room.

The breakfast was not up to Hilton Standards, They had only bagels, cereal, and boiled eggs.

The room smelled really musty and the front staff in the morning was rude. Have stayed here twice but that was the last time.

Limpio el cuarto

Well recharged and rested. It was a nice stay :)

Pleasant

Good Price and good rooms

When I got to the hotel, their key machine to distribute my room key was down. I had to get escorted to my room and wait to get a key. The water was never hot and they had a plumber on sight both days but pressure was nonexistent. Will not stay here again.

Air conditioning was dripping making room smell

Would not stay at this property again

The gentleman at the desk was very helpful. The room was good.

Clean room,nice beds and clean. only thing I saw was the ceiling a pice the texture was falling.

I can tell the restroom hadn't been cleaned. There was hair on the floor and in the tub.

Clean room and cold ac will come back

Breakfast is not for us! Too much flour things! They need more protein! They need more hot breakfast.

Great beds.

Plan on paying for parking and an extra $100 hold for damages

Great stay for the price. Includes continental breakfast. Clean. Good for families. Repeat customer

The room smelled musty, no ice buckets and breakfast was not good.

The room was clean but smelled like mold. The sheets were still damp and not completely dry from the wash.

Clean, second time staying here. Still think updated flooring would be nice, but overall a good stay!

My room faced construction next door, but luckily did not

Air conditioner was amazing! It was very cold all night. Breakfast items to choose were minimal and the coffee was very weak. But, all items were fresh and the entire lobby-area was very clean and very well maintained.

Price advertised does not include all fees as stated. They charge a parking fee on arrival. Walls scratched and have visible damage. Shower head detached from wall. Room would not stay cool and smelled strongly of cigarette smoke at several times. I guess thin walls or bad seals to separate from outside smokers. Paid extra for a King room with roll in shower but did not receive a roll in shower room. Overall horrible experience.

The room was great & so was the location. The only thing was the hallway and the elevator area was really hot like the AC didn’t work. Other than that, it was a good experience. I would stay here again.

N/a

Disappointing

Clean rooms, fast checkin and checkout, friendly staff

Everything was very nice and clean, the beds were super comfortable and staff were very nice upon check in/out.

Everything was well maintained room, friendly staff. Room was very comfortable and cozy after long drive.

Bathroom had mold on the ceiling - Ice machine did not work

Carpet was dirty, breakfast was horrible, bathrooms were never remodeled and the paint job on walls was bad. Very subpar for a Hilton property.

Bed sheets had a smell. Pool is literally right beside a parking lot. Housekeeping did not clean daily. We had to ask after our second day to clean room. At first she said no and told us ask the other lady. I guess she was not assigned to our room which was same floor. But she could have just passed on the message for us. Staff not warm and friendly even though a hotel is supposed to be a hospitality field. Lesson learned not because it has Hilton name does it mean quality. Please ask your staff to be more welcoming please.

Everything was great!

Freeway close, friendly staff great value

Not the nicest or the cleanest before the price it was perfect.

The bad: the overhead lighting in the room didn’t work. They were fluorescent fixtures that seemed to have ballast issues. There were other lights available. We were also disappointed that there wasn’t a microwave oven. First time we’ve run across that in a long time Overall: despite the problems, I thought it was a good value.

It is really unfortunate that there are so many reviews pointing the management to the issues but they continue to ignore. We were there about a month ago. Breakfast still disappointing, generally not clean (hallways are dirty and bathroom gross). I think the most frustrating part of this stay was the 5 dollar fee to park in a parking lot that is not monitored and from the sounds of it, guests cars are regularly broken into. Putting signs up in the parking reminding guests that they are not responsible for break ins is incredibly flippant and seems disingenuous

This hotel was not what I expected

I would appreciate better overall cleanliness of the facilities, especially the elevators and hallways. Keeping these areas cleaner and well maintained would make a positive difference.

The staff was very nice and the pool was clean either the room just the carpet i think was dirty

Clean rooms and friendly staff

Los baños están muy descuidados y no muy limpios

Morning (5 am) staff also excellent and provided coffee. excellent breakfast and very hospitable staff. no coffee maker in room.

Price Breakfast was so so

Breakfast was so so

Superb

The breakfast need attention

Good

Breakfast was a joke. No hot items.

Poor

The stars was higher than other hotels but its older so lower stared hotels were better, newer than this one. Also, you pay for parking but there are signs about losing items to break ins in the parking lot. Our last night 3 trucks were broken into.

Close to were we needed to be Construction literally next door

Construction literally next door

The Elevator was so hot

Pleasant

Location The Elevator was so hot

The way management handled our situation. They absolutely did nothing to help us.