Spark by Hilton San Antonio near SeaWorld

We had a great two-night stay! The room was clean and comfortable, and the staff was friendly and helpful. We enjoyed our visit and would happily stay here again.

Cars get broken into all the time

During our stay, 15 cars were broken into during the night. The staff never acknowledged us even though we went in and out multiple times a day. The breakfast provided was not anything cooked, only dropped off from packages and the fruit was moldy and bad. They put it out multiple days in a row despite that fact. The room had mold in the shower and broken tiles. I was surprised this was a Hilton hotel.

Poor

Location to SeaWorld. In door pool. Breakfast selection. We killed several roaches in our room. Carpet was dirty.

Everything was well maintained and the staff in the morning helped me get my coffee while I was juggling my toddler

Fortunately, the lack of air conditioning appeared to be limited to the lobby, as our room on the third floor was comfortable. However, there was only one elevator serving the entire building, which could become a major inconvenience during busier times. Luckily, we did not encounter significant crowds while using it. We also used the indoor pool, and while the pool itself was fine, the condition of the facility was concerning. There was visible peeling paint and ceiling material, likely due to the constant humidity associated with an indoor pool. After leaving the pool area, we noticed flying cockroaches, as well as cobwebs and spiders along the walls and ceilings. Once we returned to our room, we discovered that the hair conditioner provided had run out. The following day, we requested fresh towels, and we were told that housekeeping is provided every other day. To their credit, the staff did provide us with fresh towels and replacement conditioner after we requested them. Unfortunately, the most concerning incident occurred on the morning of checkout. We witnessed what appeared to be multi

Do Not Stay Here staff is aware that vehicles get broken into at night and there is no security. During our stay there were at least 7 cars windows broken. When you go into the lobby to report it to the front desk they just point at a sign that says “cars are being broken into” and say “call the police”. Do not stay here unless you want to drive back home with broken car windows.

Good night stay some wear and tear in the room ( wall above shower wallpaper coming up)

Air conditioning was horrible. The temperature didn’t get below 73 and management said it was because of the high temperature outside. Hardly any hot water and it was hot in the lobby and hallways.

Very good

Location was great and family friendly hotel for anyone planning to go to Sea World

Hilton version of motel 6. Just ok.

Will be staying here again Very clean and quite

They air fresheners at the main entrance, trash bags in the trash cans, keep the elevator working regularly, since it's the only one, the building has. The staffs were great, but the breakfast was terrible, egs were had to pee, and were very cold.

There was mold on the ceiling. The card reader did not work at the additional entrance doors. The place smelled of mold. The AC did not work in one of the rooms. The elevator malfunctioned multiple times over my family’s two day stay. The selection for breakfast was terrible. Housekeeping only comes every other day. AC did not work in hallways or the stairwells that we had to take because of the elevator not working.

Never clean our room for the 3 days we were there

The staff

Close to parks No ac in the halls it was extremely hot and muggy . Had to take the stairs when we arrived due to elevator not working

Close to parks No ac in the halls it was extremely hot and muggy . Had to take the stairs when we arrived due to elevator not working

There was no microwave in the room, which is weird and the room that I stayed I (#315) had a metal piece on the door where you had to push it and slam it shut because I think someone had to break in it before there was a crack on the door

Muy buena ubicación y excelente servicio

Pleasant

The restroom had mold and the ceiling in there appeared to be very poorly patched up. Same goes for the pool area

Muy limpio

The air didn't work well

The air didn't work well

Good

Friendly staff

El desayuno de los hoteles siempre es algo normal este desayuno no cuenta con nada tener en cuenta no contar con el desayuno , cosas caducadas con sabor a agrio

Worst decision DO NOT BOOK with this HOTEL! I Repeat Do NOT BOOK.

Superb

The AC would go back up on its own and had a slight midlewy scent in the room but wasn’t the worst. The laundry is open 8a-8p but the staff were super helpful in letting people in after hours to finish up or even start their laundry if need be. Any issues we had, the front desk was amazing at sorting it out and remembering when we would come back through. My biggest complaint would be house keeping. We had specifically asked that trash be picked up even if nothing else was done. I guess nap time for 2 toddlers coincided with the house keepers rounds on our floor. In most places I’ve stayed, they’ve made an effort to come back by at a later time ti better accommodate the guest. We ended up asking the front desk for trash bags to help with the diaper situation as no one came to our room in the 3 nights we were there.

Clean and the beds were super comfy I wish they had better breakfast options

Clean and the beds were super comfy I wish they had better breakfast options

Disappointing

Bad

The ceiling in the bathroom was falling down!

The ceiling in the bathroom was falling down!

Good

Room was clean staff was nice and breakfast was a good basic meal. Only concern was the show would not stop leaking and was annoying.

I like the room was nice clean and comfortable I did not like the breakfast not a lot of selection and coffee was empty had to wait for later to get some

I like the room was nice clean and comfortable I did not like the breakfast not a lot of selection and coffee was empty had to wait for later to get some

At check in the staff was very nice. The room was clean but hot (there was no air conditioning). The whole floor seemed to have air conditioning issues that was not fixed in the 4 days we stayed. The front desk staff did let us borrow a fan which just blew hot hair around. The room bounced between 77 & 81. There is no microwave in the room or coffee maker or even ice bucket and cups. Breakfast is bagels, muffins, hard boiled eggs, oranges & apples, cereal or yogurt. To turn the shower off it felt like I was breaking the knob. Plus, in the middle of my shower I had to clean out the tub drain because it was not draining. The hair I cleaned out was not from my family. Elevator is very slow and they only have one elevator.

Didn’t like th smell of it

Room had cracked paint and black mold in bathroom. Staff was friendly. No lotion or shower cap. Room was not cleaned between days. Was more like an old Holiday Inn than a Hilton. Breakfast was very minimal. Will not stay there again.

NIGHT. The breakfast has very limited. Aimed for single adults. The only benefit was that it was less than 10 minutes from SeaWorld.

Rooms were clean and comfortable. Pool is very nice. Hotel is out of date though. Elevator kept going out. There is NO gym or they decided to close it while we were there. Several places to eat around hotel and Seaworld is very close.

The building and rooms are run down considering this is a fairly new property. The bathroom ceiling was exposed and the wall paper was peeling from the walls.

In the Texas Heat the A/C working properly and cooling efficiently is a must. The A/C I. The room was not cooling and made for an uncomfortable stay

Breakfast is not great. Just bread and cereal

There was literally nothing "wrong" with this hotel. I think people Are so dramatic or demanding luxury from a 2 star hotel which is ridiculous. I asked about the cockroaches, they don't have any. I asked if the faucet in the bathroom leaks, before accepting, they said no. So. All in all there was mildew in the oat milk and the breakfast person on our first morning didn't feel like replacing anything unless asked. It was silly. Maybe they are instructed to do so by management to save money. They just need to care more about healthy and sanitary maintenance. I broke a glass container outside in the driveway and they swept it but had no attention to detail to make sure to get all the glass so that's how I know people also wouldn't care enough to use a pipe cleaner on the milk spouts every day and sanitize the containers everyday. It's horrible that they use boiled eggs with the shell on. It's impossible to peel and rinse the shell off the egg. Gross. Just get the pre peeled kind like everyone else or steam them in an egg shaped steamer which you also can't clean properly-so nevermind. Yes the juices are watered down. Not delicious. The staff did NOT come to clean our room every other day as promised we had 3 days worth of trash and crumbs all over and the toddler spilled blueberries on the bed. Otherwise it was just as nice as everyplace else I've ever been, including Vista Walker Hill in Seoul South Korea. Maybe even better because Spark has free breakfast. <3

A well run hotel with helpful staff.

Restroom toliet needs to be reculked, the toilet goes side to side. Water pressure is not good and there is water damage in the restroom. Shower head needs to be replaced has a little of the water debris that white hard scale. Breakfast was a disaster. Seems only refilled once not the best at all. Room 307 definitely needs to be redone,flipped and deep cleaned. Used to be a house keeper for a hotel and we flipped rooms for deep cleans every 2 weeks because everyday maintenance.my husband was not impressed at all and we will not be staying here again. Once you find a good hotel just stick with it. Home2suite or best western are my preferred. You pay for what you get for sure.

The hotel is very clean , the staff were great! The disappointing part was the breakfast. It was very minimal compared to other hotels we’ve stayed in. Only had beagels, bread, boiled eggs, apples oranges and yoghurt. For the price of the hotel I expected more variety in the continental bf menu.

The room was not clean. There were bugs both dead and alive on the carpet. The tub was stained. I did extended checkout and the front desk guy unlocks my room and tells us we have to checkout without checking to see that we actually had 4 more hours.

Hotel was very nice. Above my expectations. Nice indoor pool. Staff were wonderful & very helpful to accommodate our family. Will definitely stay there again. Very close to Sea World.

Friendly staff, smooth check in and out, Clean room, breakfast was good, overall a good experience

Elevator was broken but rooms were great and no trouble

It’s was alright

Clean however the shower was loose, needs ficing

There is no EV charging station. Their amenities says there is but no. Elevator button was broken.

Elevator doesn’t work. Breakfast had very minimal selections. We just needed a place to sleep so we were able to overlook these things. Wouldn’t recommend for a longer stay.

Next since we were staying 4 days they said we would receive room service every 2 days so on the second day we left our room and went out for a few hrs..Upon return around 5pm our room was still dirty. I called down and had to ask for service. Horrible hotel esp w/kids!

The elevator was broken

Room was big. Only issue was hot water for shower. Was it getting that hot? It AC was very loud.

Everything was great

Was great

Additionally, our room was missing basic amenities, including bathroom soap and body lotion. The service in the breakfast area was also concerning, the staff member in charge was rude to both children and other guests. We checked in late, and when we raised our concerns, the only option offered to us was to cancel our reservation, rather than assisting with relocation to another hotel. Furthermore, communication at the front desk was difficult, as staff demonstrated limited English proficiency and poor customer service skills. The ac unit was really loud as well Overall, the experience did not meet our expectations.

The Pool was cold and dirty, the roof was caving in, in the pool room. They had the back door proped open with a 5 gallon pain bucket so anyone could walk in. The ac in our room never fully cooled it down. I'm extremely disappointed in our stay. I had higher expectations for a hotel that carried such a prestigious name.

Shower was in a horrible conditions. Mold and sign of leaks in ceiling. Loose faucets, drain was completely loose and might have been leaking to lower level. Smelled like cigarette when ac was running. Also the main thing if you don’t want your vehicle tampered with or stuff stolen. DON’T STAY HERE. During my stay my latch was messed with and three truck were broken into. Broken glass everywhere.

just okay

I stayed here with my family at the end of March and it was a nightmare. We ended up checking out after one night even though we booked the hotel for 3 days. The elevator didnt work, the pool heater didnt work, the a/c didnt work and the hot water didnt work. The "breakfast bar" is just bagels and cereal. I had to argue back and forth with the property manager and expedia for a refund for DAYS. The property manager lied and said I never expressed my concerns, which couldnt be further from the truth. Pick any other hotel. Seriously.

Not a secure parking lot. There was vandalism and property stolen from customers vehicles

Had one issue the elevator was not working, and had to walk up stairs with our luggage. But the room was very clean and comfortable. Located next to a very nice restaurant. Staff did accommodate us a lower floor . Overall would stay there next time in town

Indoor pool was not heated which is the reason we booked this hotel. The pet fee was 75...as much as the room. No coffee in room and the breakfast was awful.

Everything was great!! Quick check in and check out. Will stay again.

It was comfortable and clean.

I would stay away from the breakfast.

Yes

Please get the elevator working

The parking was good. Did not like that a $50 was asked for any damages. Also did not provided with paper cups. No small trash bags in waste baskets.

The room was clean and comfortable. The only thing missing was a coffeemaker. The staff we courteous and professional.

The breakfast was a let down, but everything else was clean, very comfortable, area was nice, service staff was awesome!

The staff the room all of it. They were so amazing. Definitely coming back to stay here again!!

Manny was the best and made sure my stay was everything I needed even after adding an extra night. Thanks Manny!!!

Breakfast was limited room was clean plenty of parking

I used a black light and room was spotless but the chair had a few mysterious stains and the wall had a hole in it bathroom was clean too but the floor tiles was loose

We booked a two-night stay. We noticed cockroaches in the bathroom the morning of the second day. When we returned that evening there were a few big roaches and many baby roaches. While I was talking to the front desk worker (who didn't appear surprised by the news of the infestation) my wife called and said they were in my clothes. I asked for another room...if it wasn't already after 10pm at the time, I would have packed up and left. The room the front desk worker took me to had cockroaches in the bathroom again....worst hotel experience ever.

Yes

Stay was ok, Expectations were set higher because it was a Hilton and was not quite met.

Staff was great, room was clean.

The hotel was clean

We had to change rooms three times. Our first room, the safety lock at the top of the door did not work, which was a necessity as our child is autistic nonverbal, and will run away. they moved us to a second room where the TV did not work. Finally the third room was fine but I thought I booked two nights when I only booked one which is my fault but still just really frustrating when I remember booking two nights, but I guess only one went through.

Breaskfast was absurd, tasteless and cold. Room was never cleaned and trash never emptied. Parking unsafe, cars driving like the highway.

I killed three roaches in the room during my stay. Seemed clean until I saw the roaches.

i loved the hotel super nice only problem was elevator was not working so the stairs were a hassle! other than that the male receptionist was amazing and helpful but the worst happened…. our truck got broken into in the AM and the hotel and police didn’t do nothing

Super recomendado

Clean

Room was clean and the stay was pleasant. Value for money for sure.

Breakfast was good needs more things for kids

Hotel room had a nasty sewer smell.

Breakfast was ordinary with options such as bagel, cereal, boiled eggs etc.

Very clean accept barely hot water but was very good !!!

The one night stay was not a good experience, it was a late check in for me and my family, upon entering the room my son saw baby roaches on the table that the TV was on, below was the frigidaire. My wife notice something crawing on the wall i looked and it was more roaches. I went to the front desk to let them know and all the front desk person said was he will let the manager know. Nothing was done we were tired and i didnt want to stress my wife even more. The following are pictures showing the roach issue. I want a refund for this stay!!!!!

I was very impressed with this hotel. It was clean, the staff was so sweet, and it had a couple restaurants and a convenient store within walking distance. I loved the little coffee bar in the lobby, it was so cute and the coffee was so fresh, I LOVE COFFEE! Breakfast was different than the traditional hotel breakfast, but it was so yummy! I felt it had more health options along with pastries and cereal for kiddos. My family and I will definitely look for a Spark Hotel next time we need to stay away from home.

Would stay here again. Clean room comfortable bed and pillows.

The beds were very comfortable and the facility was very clean. Safety concerns with the indoor pool access being open late at night. Also, staff serving breakfast appeared to hide away while items like eggs and coffee were out.

We thought this was a new hotel but the minute I walked in I knew it was an old hotel with a new coat of paint and a new name. The room felt horribly humid and the AC sounded like there were rocks rattling inside it. I talked to the front desk and they said maintenance would be up to fix it but they never showed and it was never fixed. We showered before bed and had to shower again in the morning because we were so sticky from the humidity. The hallways and elevator are very hot so walking in from the heat offered very little relief. Breakfast was awful. The orange juice, apple juice and coffee all were extremely watered down and had zero flavor. There was cereal and bagels and not much else. The tub looked and felt like it would fall through at any moment, the handle didn’t work very well and toilet seat was falling off. I tightened the screws on the toilet seat myself because I knew it wouldn’t get fixed. The coverlet on the beds felt like sandpaper so we removed them because they scratched and were so uncomfortable. Overall not a good experience.

Fix the doors to close completely, toilet needs better water circulation. Staff needs to be more attentive of front desk. Being a Hilton property I expect better appearance!

The stay was perfect while visiting my son for graduation at lackland airforce base. The front staff where very kind and accomidating It was clean and comfy. The 2 restuarants across the parking lot was AMAZING!!

Staff never brought polyester pillows even tho i explained i am allergic to feather , place run down

We love the pool.

Out of date restroom with water damage in ceiling

The stay was ok. Really quiet and the room was bigger than we expected. Our problems started with a sink clogged with hair and a broken shower curtain rod. The tub faucet was incredibly difficult to get to quit dripping. My biggest issue was when we were packing our things this morning, I found a cockroach. I told the man at the front desk and he started to divert and tell me they spray for bugs, and told me his manager wouldn’t be there until noon after I said I took pictures and videos of everything. Then he told me they would call me when the manager got there, and I have not heard anything from them. Tread with caution.

Roaches in breakfast area near trash cans.

The first day we arrived as soon as we entered the room the room was dirty candy on the floor hair on the toilet and a very passed rotten meat. We had two rooms and the other room had no hot water. That same time we spoke to the front desk to let them know our dislikes, they sent house keeping, she came inside without notice and left without telling us. They did told us that house keeping was every other day, so when it was time they only semi cleaned one room the other one was not touched, however the one that they dis clean still had the same candy in the floor. we had tried ti speak to the manager and he was no where to be found on our third day he called and told me that it was a long weekend because of the holidays and that there was no need to speak to him that thats why he has people working to deal with that stuff. He offered to give us one night off on each room because of the inconvenience. I had told him that we had requested our money back to go somewhere else but the people working there did nothing.at check out he did tell us that his people were probably having a bad day and that he could not guarantee that our stay was going to be perfect get it things happen I travel enough to know that not everything will be fine but I do expect that when you complain things will get resolved. He is the manager and need to manage the hotel. He was very nonchalant and completely disregarded our situation and told me that it was my fault for staying although I had asked to go

No rooms available was trying to move booking and they didn’t let me said no cancellation or rescheduled

Everything was excellent!!!!!

The breakfast was so basic. Not what we expected