Sonesta ES Suites San Antonio Northwest - Medical Center

Love this place. Staff is great

Localization is good, breakfast is very good

Excellent location. Outstanding hotel. Wonderful breakfast

Very good

Exceptional

The location and cleanliness. The comfortable and spacious room. Quiet and cozy. We got there at 3:50pm and they told us our room wasn't ready. We got into our room about 4:20 or 4:30 not very happy about that.

The location and cleanliness. The comfortable and spacious room. Quiet and cozy. We got there at 3:50pm and they told us our room wasn't ready. We got into our room about 4:20 or 4:30 not very happy about that.

We had a wonderful stay at this hotel! We originally booked through Booking.com because we needed a suite with a separate living room and sofa so my dad could sleep comfortably in a separate area. Unfortunately, upon arrival we discovered that the photos displayed on our reservation did not match the room type we had booked. The pictures showed a separate living room, kitchen area and bedroom with a door while the actual room was an open studio with the sofa directly across from the bed. Although this was a frustrating situation, Suzanne Tolbert, the hotel manager, went above and beyond to help us. Even though the hotel was fully booked, she took the time to find a solution and kindly moved us to the suite we had originally expected at no additional cost. We truly appreciated her understanding, professionalism, and willingness to accommodate our needs. Aside from this initial misunderstanding, everything about our stay was excellent. The rooms and facilities were very clean, the staff was incredibly friendly, the breakfast was delicious with a great variety of options, and the gym was well maintained. The location was also excellent. We truly appreciated the hotel’s hospitality and the way the situation was handled. We would absolutely stay here again and highly recommend this hotel to anyone looking for a comfortable stay with outstanding service!

We had a wonderful stay at this hotel! We originally booked through Booking.com because we needed a suite with a separate living room and sofa so my dad could sleep comfortably in a separate area. Unfortunately, upon arrival we discovered that the photos displayed on our reservation did not match the room type we had booked. The pictures showed a separate living room, kitchen area and bedroom with a door while the actual room was an open studio with the sofa directly across from the bed. Although this was a frustrating situation, Suzanne Tolbert, the hotel manager, went above and beyond to help us. Even though the hotel was fully booked, she took the time to find a solution and kindly moved us to the suite we had originally expected at no additional cost. We truly appreciated her understanding, professionalism, and willingness to accommodate our needs. Aside from this initial misunderstanding, everything about our stay was excellent. The rooms and facilities were very clean, the staff was incredibly friendly, the breakfast was delicious with a great variety of options, and the gym was well maintained. The location was also excellent. We truly appreciated the hotel’s hospitality and the way the situation was handled. We would absolutely stay here again and highly recommend this hotel to anyone looking for a comfortable stay with outstanding service!

Exceptional

Superb

Close to expressway First room was dirty. Requested room change. Furniture dirty and rooms are so outdated. Second room was slightly better clean wise. Water backed up in the tubs and sink. Room wasn’t secured. Lock hardly worked in last room 200. And the primary door had about a 2 inch gap. I had to tuck a towel under the door to make sure that nothing could crawl in there or be pushed under it. Building wasn’t secured. One of the back doors that we used to get to our room was unlocked most of the day.

Close to expressway First room was dirty. Requested room change. Furniture dirty and rooms are so outdated. Second room was slightly better clean wise. Water backed up in the tubs and sink. Room wasn’t secured. Lock hardly worked in last room 200. And the primary door had about a 2 inch gap. I had to tuck a towel under the door to make sure that nothing could crawl in there or be pushed under it. Building wasn’t secured. One of the back doors that we used to get to our room was unlocked most of the day.

About 10 a person did show up to fix the issue. For what I paid for the room I expected better service

I had a queen room that smelled like smoke. The carpet is old and musty. The front desk staff were rude and curt except for Hotel employee(she was sweet).

Good

just the $100.00 deposit didnt agree breakfast was excellent

breakfast was excellent

Just about everything was great at this hotel with the exception of two things. We had the 2 bedroom suite: each bedroom with its own restroom. It had a nice living room and a small kitchenette. Very nice suite. First issue was that there was no hot water in the showers. Very disappointing to shower with cold water. Second issue was constantly having to go to the front desk to get the room key to work. So every time we left the room the key would no longer work to get back in. That was a pain to deal with.

Everything was good and staff was nice

parking had to walk from behind the hotel

My son and I got 2 separate rooms soon as he walked into his room there was roaches crawling on the wall.... my room smelled really weird.... we went to bed and woke up.... there was ants everywhere.... the tub drained very slow while showering... the breakfast was horrible.... there was roaches in the halls as well idk who gave it a 4.5 star rating before but ummmmm no.... definitely not what I expected from previous experiences with ES Sonesta I will never stay here again

Nice property 12 minutes from six flags fiesta texas - Front desk was helpful and courteous upon check in - Room was good mostly. Two bedrooms with living room in between : closets and bathrooms in each bedroom. Queen in one room, 2 double beds in other. First night we stayed, we went to riverwalk, brought home some candy and pizza. Empty pizza box and candy bag attacked by ants overnight. We were on 3rd floor! We did let front desk know and they sprayed, so most of ants were gone later. Beds were comfy- Overall good value for the price and what we desired from hotel on this trip.

Convenient. Clean. Private. Courteous staff. Great breakfast

Convenient. Clean. Private. Courteous staff. Great breakfast

The staff was very friendly ands nice. The room was super nice and BIG! The price and the free breakfast was the main reason I picked this hotel. There were a lot more closer to the place we were visiting but I’m glad I chose this one! We liked everything. I have never heard of this hotel before, but from now on, I will make a point to stay at a Sonesta suites.

🙌

Excellent, kitchen, large refrigerator and microwave

Awesome stayed

They served us well. Had to extend our stay to almost a week. Great price. Loved we could cook there. Beds were very comfortable. Super dog friendly. Breakfast was great and the host is super nice. They are working on updates but no issues. Thank you for saving us with a great price!

Great place for the price. They are rehabbing some areas, be patient. Staff are super friendly. Everything you need is there. Breakfast is great

Hotel being remodeled and was not what was expected

We loved everything about the property and the room/suite. Very clean, staff was nice and the breakfast was so good. Would definitely stay there again especially for an extended stay. Our daughter loved the sofa bed and the suite was cute but spacious, We swam in the pool and that courtyard was so pretty and well maintained, Did not get a chance to use the gym but it looked like it had a lot of machines and weights. The only thing that was a little strange was the toilets were very low to the ground like for a kids restroom in a school or something but other than that, everything was excellent.

Our stay has always been pleasant. Room clean and very comfortable

We first got a room on the 3rd floor, and it reeked of weed, and someone was playing loud music. So we got moved to the second floor and it was soo much better! It had some construction going on down the hall, but we didn’t go down there. But the bathroom definately needed a redo. The paint was coming off the wall from moisture and the bathroom door was also messed up. The curtains were ripped, and the couch cushions needed a good cleaning. Also the peep hole looked like it had paint on it or something, you couldn’t see much out of it. I’ve stayed at worse but also stayed at worse.

Overall a great place to stay

This is my fourth time here and each time has been great. The rooms are clean and roomy. The kitchen is large enough to easily use, enough cabinet space, and well stocked for 1-2 travelers. They are surprisingly quiet not only from other room noise, but also from street noise. The staff is just great --helpful and cheerful. The breakfasts are wonderful. The pool, workout room, and laundry are good. We will definitely stay again.

Didn't like tht the lights had went out and the machines was down and staff had to open the door

Overall good for the price! Staff is friendly and building is in order. I always stay here when I visit San Antonio it’s been 4 years straight!!

🌟🌟🌟🌟🌟

I understand a no refund policy and giving cheaper rates for booking as such, but sometimes it doesnt hurt to help someone out in an emergency and refund them for missing a stay at your property due to a mrdical emergency

Nice employees. Easy parking. Room was clean ans comfortable.

Pet friendly

Breakfast was good

The purpose for our stay in the medical area of San Antonio is because my 81 year old mother was having a heart ablation and we didn't want to drive the three hours home following her outpatient procedure. Upon arriving back at the property after her hospital stay, the toilet in our room would not flush. It would fill up the the rim but not go down. I went to the front desk to notify them and was given a plunger. This was at 7pm. I worked and worked to clear the clog but finally gave up at 10pm because we were both exhausted from the long day. I returned to the front desk to let her know it didn't work and the clog was still there. I asked for another room and was told we would just have to use the restroom in the lobby. That was unacceptable. My mother has limited mobility and was recovering from surgery. I then insisted we get another room. We were given another room but by the time we got our belongings moved and my mother situated it was around 11pm. Mind you we had been up since 5:30am!! I have stayed at the Sonesta property located in downtown San Antonio and was very impressed. Sonesta ES.....not so much!!

We were given a room on the second floor. We were not made aware they were renovating and it smelled terrible!

Our stay overall was good. Nothing to special but nothing terrible. I will say there was dog feces on the floor of our room but nothing I couldn’t handle myself, but maybe check rooms a little more thoroughly.

Horrible stay, dirty ant infested rooms, no cleaning service, overall horrible place to stay at.

As soon as we got to the place there was confusion regarding my reservation then i needed to leave a 100$ deposit for each room and for some reason they were having issues with my card i paid with a second card, i ended up being charged twice so i had 4 100$ holds, then our rooms were not equipped with towels or sheets/blankets for sofa bed, second day there were fire ants on sofa bed and kitchenette, they never cleaned the rooms even though we requested twice their answer was they were short staffed we never received fresh towels both rooms ended up with fire ants infestation, we couldnt use phones because the lines were dead, horrible experience NEVER again

Pésimas instalaciones, tuvieron un siniestro recientemente y no aceptan que no están en condiciones de recibir huéspedes, además de que los baños estaban en mal estado, decepcionado completamente, he visitado varias localidades de sonesta y no me había pasado, no vuelvo, ademas en una ocasión regresamos a la habitación y nuestras pertenencias estaban en desorden, también me toco ver como ingresaba una trabajadora sexual con un huésped.

Great stay

Very competitive rate in regards to the amenities it provides. Staffs are very helpful and friendly. But the facility appears to be a little worn out.

1. The ac was not working and we had to get the maintenance multiple times to fix it 2. The pool was out of service the entire time 3. The sheets had dust mites because i woke up with my eyes matted shut and red and i had to use eye drops 4. The tub had a big whole on the wall that was in repair but patch work not completed 5. The door to the room would not close properly and kept getting stuck 6. The hotel had a bad odor and smelled like a combination of mold and wet dog I asked for credit for 2 nights but management refused I emailed the manager and she never reaponded.

Suites are nice w plenty of room

Dirty and old property. Everything is broken.

Beds are soft but you get for what you pay for.... Kids running around til 2am, room was hot, staff didn't allow people to check in til 4pm so that caused the lobby to get crowded

There are those terrible small roaches.

First encounter, front desk lady overcharged me. Room was already paid through expedia and she charged me 2 days, when I asked about why I was being charged she says room had not been paid, then realizes it had, she cancels it and then tries charging my card the $100 my account ends up being flagged as fraud and I am I a unable to use my card our entire stay while in SA. Upon entering the room, looked nice. After unloading, we noticed small roaches all around the sink/coffee area. Later we saw them in the living area behind the chair. We used the microwave later in the evening where again...larger roaches were in there. Roaches crawling across the bedroom ceiling. My granddaughter walked around and later we noticed her feet were black! We went to the tub to wash her feet and for some reason absolutely NO cold water came from the faucet. The water was scorching hot! I took a shower later in the evening without feeling any cold water coming out that way either. We had to let the water set there a good 30 minutes for the little ones to be able to bathe. Carpets feel super sticky when walking barefoot. There was a note pool was getting cleaned when we arrived Wednesday at check in and was told it would be open Thursday and it was not...it was closed all day Thursday as well. Husband enjoyed breakfast. (It wont allow to to post video of roaches on ceiling)

I've stayed here for a few years when I visit my brother who lives a stone's throw from the hotel. My room didn't have a working tv, so they gave me another room. The 2nd room the door would not open and they couldn't open it. The third room the thermostadt would not lower, so someone had to be sent to fix it, he was very nice. I'm not a fussy guest but the staff was literally annoyed with me. When I got home my credit card had been used in Turkey fraudulently. I can't say it was the hotel but I barely used it anywhere else. I will probably stay elsewhere the next time I visit my brother in San Antonio.

No hot water. Kitchenette was

Cons: furniture is old, restroom running water and saw several roaches inside room. I complained n staff helped.

This hotel is great for families and lots of room amenities.

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Room barely clean. Blood smeared on closet door, roaches, gnats.

Great stay! We arrived on a Friday and left Sunday morning. We booked a queen suite and it was just the right amount of space for 2 of us. Would highly recommend this property if you are wanting to stay away from downtown and don’t want to break the bank. The hotel was very clean and staff at the front desk were helpful. Breakfast was great and a lot of seating. Over all 10/10

Such a nice room. There's a small stove top, dishes, and more for your visit. The rooms are nice. Beds are comfy. Love this place.

Need better pillow. No extra blankets for the sofa

I dont know why, but the toliet was VERY short. And apparently that type is used throughout a lot of the area of the hotel. I did not order a handicap room, but that type is extremly unhelpful to anyone, in my opinion, with no bars to help rise up. And men better have a better aim than they usually would have to have.

Check-in went quickly and the room was well-cooled when i entered it. The property is slightly shabby but clean. The price was right and it was quiet and peaceful even though it’s a block from the interstate. The breakfast offering was diverse, tasty and well-presented. Kudos to the staff person who prepared and tended to the breakfast area.

good

Hotel is dated and could use some upgrades. Curtains were shredded and walls are thin. Other than thaT, it’s a decent place to stay on a budget.

Great clean place to stay.

The room was very clean and mostly comfortable. The bed was a bit soft for me, but the wife liked it. We had to turn off the AC and turn on the heater for a bit since someone had set it to 64 degrees. The room was able to be controlled to the temperature we preferred after that. While the elevator, as noted by others, is small, it is still big enough to fit me, my wife in her wheel chair, our various luggage, and still had room available for other guests. Other than the bed, the only problem we had was that the hair dryer was not working. I did let the staff know about it during checkout. Overall, we would stay here again if in the area.

Everything was good just loud noise at night in the wall i guess pipe was loud keep me up and a/c was off sometime and hard sleep comfortably from time . And windows didn't really have good sun block view you work up with sun in your eyes.

We really enjoyed our stay. The staff was friendly and kind. My son loved the basketball court as well.

I had a 5 day stay at the hotel from a Sunday to Friday. On the Wednesday of my stay the hotel shut off the water for 8 hours from 11a to 7p. I was told at first when I called the front desk it was going to be turned back on at 2p. Then 2p came and they said another 30 minutes then I went to the front desk at 3p they claimed another 30 minutes. I asked 5 times and got the run around. I couldn’t use the restroom, shower and the front desk supervisor Carmain said she was sorry the inconvenience and that the manager April said she can give 15% discount for the day. I spoke to April on the day of check out and she was rude, so when I said she was going to get a low rating review she just shrugs her shoulders and says it is what it is. I would recommend going to another hotel than choosing Sonesta International hotel at this location. Don’t waste your time. 15% off for being without water practically the majority of the day is an embarrassment, Sonesta International hotel DO BETTER, hire employees that know how to take care of their guests I stead of being rude and shrugging off the issue that affected the whole hotel.

Clean room, kind staff, breakfast

Staff was super friendly, rooms were clean everything worked.

This place not going to lie sucked first they put me in a room that shower didn’t work then they moved me far far to another room when I told them I recently just had a surgery it was the worst I wouldn’t go back and that’s cus first time I came here it was awesome not anymore

We had four leaks in our room during the storm on Saturday evening. One over our bed, sofa, living area and window. Have had previous great experiences in this hotel but this was unacceptable.

The facility is situated of a major highway, but tucked away from the noise. We were well greeted and accommodated. Beds were comfortable. The space was clean, quiet and comfortable. Our only drawback was they my husband was unable to shower since he was unable to step into the tub. Breakfast had many healthy and varied choices and the attendant was very friendly and helpful, plenty of protein choices. We would stay again.

Property lost hot water pressure for a few weeks prior to us checking in and when I mentioned it at check in, front desk stated that most rooms are are fixed and vacant rooms are continuing to fix the problem was not fixed

No hot water during the entire stay and no management to talk to.

Awesome staff, cozy room and really good breakfast.

Breakfast was great. Hotel was ok not very upgraded and no hot water the 1st night.

Breakfast was great, the staff professional and rooms clean. The big disappointment was the lack of hot water. We stayed 8 nights and problem was

Wonderful place!!

Love it

The food was good.

Always a pleasure to stay here. Definitely will come back.

When taking a shower the water pressure was very poor and didnt had hot water. We had too take a cup and were pouring water too rinse off the shampoo. We noticed very small roaches in the kitchen counter

We got the one room that had two rooms if that makes sense lol! Having the separate bedrooms was perfect for three adults and four kids. We all had our own space. Each bedroom had its own bedroom and toilet. I loved the kitchenette. It came with dishes, pots, pans, soap, sponges, everything you need.

Love this place, super cozy and the best breakfast!

There was no hot water in the hotel. We stayed two nights. Had to use cold water.

This Hotel in not worth the money spent. Room are outdated. The lobby looks current. The elevator needs work. The toilet in our room was the size for a toddler. Seriously. I just used the restroom while i was out. The breakfast on the weekends start at 7. It says buffet but it just a standard Hotel breakfast they all serve.

Only thing is my truck got broken in 😐 so be careful & we literally parked in front of office and no one saw anything other then that everything else was great

Room getting old, closet doors damaged, bathroom door knob damage, other than that very good area to stay and Hotel still fine

I had to wait about an hour and a half after check in time because my room was not ready. When we did get our key cards they didn’t work. I thought housekeeping cleans the rooms daily which I found out our 2nd night that they don’t I had a pillow case that had a spot of blood on it the other had like a red cool aid stain. The door handle to get out the room was broken we had to adjust it a certain way to get out. I was not offered any credit or compensation for our wait but I was offered a complimentary snack while we waited for our room to be ready which felt insufficient given the length of the delay.

Clean room, attentive staff, good breakfast and easy parking.

Great location, rooms out of date, my microwave didn't work, and if the cleaning staff is washing linen, there is no hot water. I had to get my room key reprogrammed everyday because it would erase itself.

Clean, quiet, convenient.

Property was a little outdated and some areas need work(walls, tiles). The staff and front desk were very attentive and respectful.

Everything was really nice! Very clean. Staff was awesome! Parking was good. I really enjoyed the courtyard area as well.

Terrible place to stay. Our carpet was filthy. There was a terrible smell of sewer. Our shower had mold and hair on the drain. When I sat on the chair there were screws poking out from it. Will never stay here again.

It was nice

The staff are very friendly. Love that the room is Spacious with a kitchen.

We've stayed here before and the first time was amazing and this second time i can't say the same. The room we got was not in good condition. Microwave had rust around it and didn't really want to use it. The room just gave a dirty feeling.

Best place to stay with family

The Staff was nice and the area was quiet.

Old very outdated but nice they offer bedrroms the one downtown sanantio is much better

Laundry room was not working. The property seems a little old and worn down but the rooms were clean and the beds were comfortable. The breakfast buffet was decent and the staff working the buffet were friendly.

Not working....

The breakfast was fresh. The people at the front desk are friendly and welcoming.

Very kind staff but we had fringe, curtain and water issues. Hotel needs lots of refurbishing. Keys didn’t work and had to go to front desk 5 times for a 2 night stay. Someone in our party also had a room in which the door would open without a key and couldn’t be fixed.

Everything was nice! Staff was very friendly! Nola was very sweet and attentive!

I slept comfortably, the room was very clean and the staff was very nice. The shower was nice and hot, the shampoo, conditioner and body wash in the shower smelled very nice. I loved the extra lighting and all the extra movie channels! Thank you for a wonderful stay!

The room were very nice and spacious.

The room was great and ample. The front staff was friendly and hospitable.

As a decent gym that no one uses from when I was there, it’s quiet. The staff are pleasant. Parking is nice overall good experience.

I didn't use the Internet but the room was clean the staff were super friendly and helpful. They had breakfast tacos, pancakes, fruit, cereal, juices, teas, and coffees available.