Sonesta ES Suites San Antonio Downtown Alamo Plaza

IT WAS A GREAT EXPERIENCE! I love how it was near EVERYTHING I wanted to do in San Antonio like the Alamo, Riverwalk, and a conference at the Henry B. Gonzales Center. Staff were really nice and accommodating!

Pleasant

Staff didn’t inform you on how to operate the elevator and didn’t give any information on the proximity to the river walk they just checked you in and gave you a key.

Recommend it . Very closed by the river walk

Staff are very nice! The parking garage ramp is so narrow that I’ve scraped my rims twice while driving down. Also, there’s a really strong smell in the hotel.

Exceptional

Clean, professional, excellent buffet. Check in process was a bit time consuming and no valet but overall 5 Stars

I felt safe and the...

breakfast!!! room service!!! water!!!

Exceptional

Hotel charge parking fee 35 dollars for days.

all staff I encountered were friendly. I think there are better options in this price range. Mainly because Breakfast experience unsatisfactory. Likely insufficiently staffed as many food items gone, but also not replaced in a reasonable timeframe. Went to front desk to mention this and after 25 minutes, still items not replaced so I had to go to front desk and ask for manager. Shouldn’t have to do that. More clean up needed periodically in breakfast food area as well. Rooms are decent enough, but do show wear on walls/doors.

Exceptional

Exceptional

Exceptional

The area and location

Estuvo bien lo.único que habia q solicitar la limpieza del cuarto. Hubiese preferido q fueran automáticamente tal vez cada otro dia.

Breakfast was mediocre, no bacon , no pancakes, just eggs , potatoes , and sausage (bad quality). Coffee was good . No fresh fruit other than apples. Same breakfast every day, no variety. They should improve breakfast.

Bad

Location Extremely Disappointing Experience – Serious Security Concerns I am extremely disappointed and concerned about a serious security incident that occurred during our stay at this hotel. After checking into our room and leaving our luggage inside, someone apparently gained unauthorized access to our room and stole two of our bags. One contained a luxury designer handbag, while the other was a backpack containing an iPad. What makes this situation even more unacceptable is the hotel’s apparent lack of concern and urgency in addressing such a serious incident. We expected immediate attention, a thorough investigation, and a genuine effort to help resolve the situation. Unfortunately, the response from the hotel was far from satisfactory. We were forced to file an official police report regarding the theft. It is absolutely unacceptable for something like this to happen at a hotel that supposedly prides itself on its reputation, security, and guest experience. Guests should be able to leave their personal belongings in their rooms without worrying about theft or unauthorized access. A hotel’s reputation means nothing if it cannot provide its guests with basic security or demonstrate genuine concern when a serious incident occurs. This experience has completely shattered our trust in this property. I strongly encourage potential guests to think twice before staying here, particularly if they value their safety, security, and peace of mind.

The very helpful staff, cleanliness and the location Breakfast was not up to standard compared to the rest of the facilities There is a 34 dollar/ day parking fee that is additional that was not clear in the initial booking

No

The beds were very dry comfortable and the room facilities perfect for the stay. The breakfast was good but perhaps a little repetitive when staying for a week. The breakfast could have had a little more variety.

Exceptional

The front desk was very helpful. Comfortable, clean and spacious room. Location was perfect for access to Riverwalk and restaurants.

Breakfast was good. I do wish they served waffles as well. Hospitality was great and courteous. Front desk was great too. The location is great, near the Alamo and the RiverWalk. Had a nice time.

Exceptional

Great hotel

The only concern I had was the cleanliness of the rooms. They definitely need to deep clean the bathroom sink and tub areas more thoroughly. Otherwise, breakfast was good and they had basic options. I would have loved to see more healthy options like Greek yogurt or more variety of fruit. The staff was very nice and helpful. Overall, the stay was good for the price. However, I would probably pay a bit more for cleaner bathrooms and more breakfast variety.

I thought the price was a little bit higher than it could of been.Ice machine on fridge did not work..

The location was great. Parking was easy. The staff were all very friendly. The breakfast was not great. It was actually pretty terrible.

Good love staying there in the hotel

The location was perfect. The Alamo, The Riverwalk, and entertainment were all within walking distance. The hotel staff was friendly and polite. Our room was clean and very comfortable.

Not used to the high pressure system. Otherwise a nice place to stay and see San Antonio

Room and common areas were very clean. Staff was extremely helpful. The tub in the room pooled water even though the stopper was pulled up. Everything else was great. Will definitely stay again.

Great hotel very big for the price staff was great help and nice food

Staff was friendly and helpful. The room was clean and well kept. The only thing that I don’t like is lack of parking. But they do have valet and parking on site for a fee. Other than that I recommend.

Nice stay, friendly staff. Breakfast was fine(very little variation day to day)

A few things could have made our stay more comfortable, including more towels, blankets, and pillows. The phone in our room also wasn’t working. There was a pool, but I was disappointed there wasn’t a hot tub or spa. Overall, the convenient location and wonderful staff were the highlights of our stay.

Ac great Staff helpful

!

Enjoyed our stay but would of liked more towels and bathroom essentials. Very limited and had to wait for room service/cleaning staff to bring extra items. Other than that really like it here.

There was a issue with water on the floor of the kitchenette, which was taken care of immediately.

When asked for lg. towels we were given pool towels. Lastly we were charged 3 separate fees. One fee with Hotel.com (higher than quoted) two additional fees from the hotel (one parking) not sure what was the other fee. RUN fast

Basic amenities are okay... The bathroom could use a new door, toilet seat...the tub caulking job was bad. The room would be average at best for a One bedroom suite that only comes with a queen size bed because the bedroom is quite small. There is better for the same rate in San Antonio.

First of all I want to shout out Maria at the front desk. She was super professional and helpful and really had a great attitude. She was genuinely helpful and made my trip 100 times better. The room was decent. I wish I had stayed longer. The breakfast in the morning was good. I had been traveling on a few hours sleep and between the hot shower decent breakfast and Maria’s great personality it made the trip that much better. The property is about a mile from the Alamodome and is an easy walk without getting stuck waiting on an overpriced uber. If you want to see the Alamo it’s almost on top of the hotel it’s so close.

Breakfast was okay. If you’re in San Antonio, I recommend eating elsewhere because the food is excellent. My gripe about this place is that they don’t have enough parking for their rooms and I had to pay double to park on a public lot. That’s a deal breaker for me and I don’t expect to come back here.

Great value for the $$ and only a few blocks from the Henry Gonzalez Convention center, Riverwalk and downtown San Antonio.

The room was clean. The staff was extremely helpful and friendly. Overall, our state was very pleasant.

Breakfast was not as it was advertised. Needed variety of items.Same thing everyday.

Good value for money. It is close to The Alamo and Riverwalk. Staff is helpful. They gave us a map so we could see what’s nearby. Also, we asked for additional stuff like linens and towels, and they provided them with no issues. Room was clean. A/C worked great. Room has a refrigerator, microwave, sink, plates and utensils which make it convenient. TV has Netflix and YouTube. Our room has a queen bed and a sofa bed. They have a pool but we didn’t have a chance to use it because we were away during daytime. It says in their website that they have a fitness center but I didn’t see it, but I also didn’t ask about it so I might just have missed it. Breakfast is included, which is okay but needs more variety of options. They have coffee and tea 24/7, which is great!

The location was excellent for our travel plans. The hotel is really comfortable and the rooms are very spacious. Be mindful that there is charge of $35 dollars for daily parking

From checking in to eating breakfast, the staff was very friendly. We were disappointed they didn’t have pancakes or waffles during our stay. The room was comfortable. Any issues we had, they took care of. The hotel is very close to the Alamo and several other attractions. I give them high marks. We had a wonderful stay.

However there were a couple of things that I did not like: 1. I killed two small/medium roaches at night 2. Parking is not included and is limited. Parking fee is $35 plus tax per night. Ended up paying $46 plus tax for the first night for parking because the hotel'parking lot was at full capacity. Keep that in mind. Staff was friendly, no complaints at all.

The room and bathroom poorly maintained.

Hotel was conveniently located, clean and has on site parking! All wins!

Right from the beginning, the staff was so helpful and pleasant. I did not get their names but the young man and lady behind the front desk when we checked in 9/23/26 at noon gave us the guest experience that has become not the norm. These employees were genuine and caring. Thank you and we will definitely be back!

No parking for guest had to pay additional for parking across the street

Roomy, clean with friendly staff, 1/3 the price of river hotels 0.3 miles away.

Great staycation for a nail show loved the kitchen

Hreat

Con respecto al desayuno, el huevo tenía demasiado jugo, y estaba muy pastoso. 04/10 La habitación estaba impecable y muy limpia, 10/10

Great location and the staff were very friendly and helpful with any of my concern’s.

Insufficient parking. Get there early if you want a chance to park.

Our room was clean, but the shower was stained from use and had horrible water pressure. For as expensive as the hotel was, I was expecting something much nicer. Arrived to breakfast a half hour before they closed and it was cleared out and had very little, no waffles, etc. The air conditioning also didn't cool the room very much. The staff were polite but made us come downstairs to get requested extra towels because they only fave us 3 for a four person stay, and the mattress on the sofa bed was nonexistent, so my sister just had to sleep on the couch because the cushions gave more support than the actual mattress.

The breakfast was pretty solid, and the staff were incredibly friendly.

Very clean, everything was easily accessible. Staff was very friendly and the beds were comfy!!! Would definitely book again!!

Would stay again

Room was nice, staff was great and helpful, hotel was lovely and the breakfast area was delicious. I'm docking points however because there was a cockroach in my bathroom. By the time security arrived to take care of the cockroach, the pest was gone. Security sprayed down the room and I never saw any pest issues afterwards. I was informed I would get some compensation. I never received this compensation.

Clean, convenient and relaxed environment.

EVERYTHING WAS GREAT EXCEPT THE HOTEL NEVER TOLD US WE HAD TO PAY 50.00 FOR PARKING.

It was clean

I love how spacious the room is which is why we always book there when traveling to San Antonio

Just love the place to stay will recommend it to friends and family!

No parking on the site terrible

Breakfast was from 7-9 They charge for parking which they were full and made me Pay for a parking spot

Good customer service.very friendly and helpful staff!

The hotel is conveniently located within walking distance of the Alamodome, the River Walk, restaurants, and shopping centers. On-site parking is available for a fee. Our room was spacious, clean, and featured a very comfortable bed. The staff were helpful and friendly throughout our stay. We would definitely return on our next visit.

Muy buena atención gracias

The room was comfortable and clean. Staff was very helpful and check in process was easy!

Small room considering it was supposed to be 1 bedroom suite. Expensive for the small size of the room.

Room was clean. But needed to request towels multiple times. Hotel phone did not work

When I walked into the room you could smell the marijunana in the room.

The suite was like a studio apartment. The room was big, full-sized fridge, mini dishwasher, cookwares, plates, glasses, cups, utensils and microwave oven. The only issue with is that the height of the bed and sinks weren’t designed for petite people. Maybe a footstool would help with this issue 😉

Staff was very helpful and pleasant. Rooms were very spacious.

Clean room, friendly staff, great variety for bf! Love this hotel!

I accidentally booked this hotel in July for August 13th and asked Expedia if they could call this hotel to allow me to cancel because it was still 23 days in advance. I meant to book it for mid August, the day I was in San Antonio. They denied my cancellation even though I was staying there that night. I asked the front desk to see if they could canceel my booking in August that I accidentally booked and they said to call Expedia and Expedia called them and they said no to the refund. I stayed there in August but was not impressed with this place. It is pretty far from the River Walk.

We travel with 3 young kids, so booking a suite has always been ideal for our vacations. The room was clean, hot water in the shower was a major plus and a kitchen was a nice way to save some money.

Excellent stay. I hope to return soon.

Very clean close to everything nice place to stay

Did not realize how dog friendly this hotel was, the rooms although cleaned smelled like dog throughout the hotel. But excellent location.

Clean rooms

Parking is $35 a night. Breakfast is the same things every day. Mr. Plunkett was great, nice and very helpful!

We enjoyed our stay at the Sonseta suites. There was a minor problem with our room, staff and maintenance was very prompt on fixing the issue. The breakfast buffet was selective and fresh each morning. Parking in San Antonio as a whole was our biggest and only complaint about our trip.

N/A

We booked a two room suite months ago and when we arrived we were told they “overbooked” and that we would have to now be in two separate rooms. With no apologies or any type of accommodations. Then we were told there was no parking and we had to pay over $50 to park across the street, the next day they had parking an it was almost $45 a day. Tip park on the street pay $3 for the hours between 8am - 6pm then after it’s free. We were also there for 8 days and not once did housekeeping come by. We had to ask for towels and our trash to be picked up.

Great staff! Amazing, clean room.

Everything was awesome! 10 out of 10!!

Great stay and the location was perfect for downtown!

Nice

I stayed here with my family of four. The room was nice and clean had everything we needed. We enjoyed the breakfast, which was a real one and not a continental one. The pool was relaxing. Most of all we could walk to everything such as the Alamo,the River Walk ,and all the activities going on downtown. The parking at the hotel is about $45 a day but I parked on the street around the corner from the hotel for 30 cents an hour or $3 for the day. It was free from 6pm until 8am. I would definitely stay here again.

Very nice

Very good location to see the city.

Nice stay, did not have parking onsite

Was amazingstaying there very clean everything

The pool felt private and we were two blocks from the Alamo, shops at River Center mall, and the river walk. Breakfast was good. The staff was so nice and helpful every time we contacted them. Parking is expensive and not included, but to be expected downtown. Would stay there again.

Clean but never cleaned our room for 3 days.

The breakfast was very nice. The room was very nice. And, the stack, especially Michael M was excellent. He was very helpful and helped me get parking, ice, waters, and anything that I needed.

Everything was good just plan for parking

STAFF WAS EXCELLENT. THANK YOU MICHAEL AT FRONT DESK FOR GREAT CUSTOMER SERVICE. THE PARKING WAS A VERY ISSUE. IN SOME WAY THE CUSTOMERS SHOULD GET FIRST PICK AT PARKING. WE PARKED AT HOTEL ACROSS THE STREET. ALL AND ALL WE ENJOYED THE STAY

Not much variety and exactly the same every morning. Other than that it was a great stay!

Thank you 😁

Excellent stay at the Sonesta ES Suites San Antonio Downtown. Has been our favorite for years now. The rooms are spotlessly clean, breakfast, a pool, gym and laundry room. Highly recommend and will definitely be back.

Clean rooms

great hotel! room was clean, breakfast was great and location made for easy walking distance to most downtown attractions.

Christian was extremely helpful and courteous, even suggesting some sites and places to eat. We think he went above and beyond great job.

They cancelled my reservation because of a busted pipe.never got a hold me to inform me of the situation. Manager had Expedia on the phone to tell them the situation even told them I was there at the counter and they did not want to speak to me only thru email which I never got any email from them. I want my refund back asap. I will never use Expedia or hotels.com ever again to book any thing from here on out. Deleting my apps also

This place was great. We were able to check in early. Our room was very spacious and the AC was great! And its very close to the river walk and alamo.

Food was great you have to pay parking

The room was clean and the hotel is clean. The staff was nice and helpful. We liked the breakfast and pool was clean with towels for us to use. The cost is not bad either. We will definitely return when traveling to San Antonio.