San Antonio Marriott Northwest Medical Center

Room was not cleaned well. Dust everywhere, bed skirt was frayed. Furniture was worn and scuffed pretty bad. I had to wipe the sink clean when I arrived because it was clearly dirty with makeup. There were dirt and crumbs on the floor, some bits of trash, appeared to not have been vacuumed. The windows were horrible and you could not see out. The smell overtook everything. The carpets in the main halls were terrible.

The staff was helpful and friendly. The fitness center was outdated and poor. Parking was difficult and dining did not have many options for food allergies.

Exceptional

Bad

Exceptional

Was pleasantly surprised, really enjoyed my short stay would definitely stay again I mean, if I had to say something, it would be not having an ice machine on every floor, but really it’s not that big of a deal

Room was clean, very friendly staff

Disappointing

Good hotel

The breakfast staff were nice, but a continental breakfast should be free, like Embassy Suites, not $20. The menu breakfast should be priced. We were given a room that overlooked the lobby and restaurants and had no window. I would liked to have been asked if I wanted a room with a window. I always want a window! Some people don't have a preference. I do!!!! I won't stay here again.

Good choice

Very nice and clean 👌

This hotel is an absolute Gem. The hotel staff were amazing and polite. The bar staff were friendly and were made excellent cocktails. This hotel is a great value and very centrally located. Minutes from fiesta Texas and downtown.

Parking is charged daily, bed a lil hard

There was an infant that cried all night both nights we were there and we could hear the family screaming and door slamming. Thin walls. I also don’t like that breakfast is not included and it is so expensive to add with a family of four. this is the main reason I give it a seven.

The beds were comfortable and the room was clean. There was an infant that cried all night both nights we were there and we could hear the family screaming and door slamming. Thin walls. I also don’t like that breakfast is not included and it is so expensive to add with a family of four. this is the main reason I give it a seven.

Good stay, room was clean, i really have no complaints

10/10

Great stay. Very conventionally located.

Looks are deceiving. The lobby, bar and restaurant look really nice but our room was less than desirable. The walls had stains, and the bed was hard as a rock. Once you were on the room floors it didn’t look to be well kept. It was fine for the one night we were there but I would not recommend. At least the sheets and towels were clean and fresh.

Thanks for the stay.. I really appreciate the staff..

The room was clean and everything went as one would expect. The only downside is the $10 parking you will need to pay for each night you stay there. It seems like a way to nickel and dime the customer.

Exceptional

Poor

The carpet needs to be shampoo

Clean and very nice bar and restaurant area It was complicated to drive in and out of the hotel Didn’t like children running in hall late and a crying child in next room. Maybe they shouldn’t book older adults and children on same floor

Clean and very nice bar and restaurant area It was complicated to drive in and out of the hotel Didn’t like children running in hall late and a crying child in next room. Maybe they shouldn’t book older adults and children on same floor

Exceptional

I liked the M Club Access which gave us free breakfast and an horsdeurvres and dessert hours e

I liked the M Club Access which gave us free breakfast and an horsdeurvres and dessert hours e

The facility itself was clean, just that it was old. Needs to be updated. Carpets should be removed as they looked stained and dirty. The velvet bed skirt cover very dated. Low ceilings made you feel cramped and I’m 5’3”. Wasn’t what I expected after reading 9 and 10 stars.

Clean open spaces. Good clean rooms.

Clean open spaces. Good clean rooms.

Exceptional

THE ROOM WAS BIG. IT WAS CLEAN AND VERY COMFORTABLE. BREAKFAST WAS GOOD. I LOVED THE LOUNGE AREA.

THE ROOM WAS BIG. IT WAS CLEAN AND VERY COMFORTABLE. BREAKFAST WAS GOOD. I LOVED THE LOUNGE AREA.

It was OK. It was comfortable and clean and people were very kind. I will say that the air-conditioning unit was broken and it kept turning on full blast being very loud and rackety for 60 seconds and then completely shutting off it did that for hours and disturbed my sleep when it was maybe 4 o’clock in the morning I had to go down and talk to somebody to see if they could fix it and the maintenance guy showed me a piece that looked like a motherboard and said that that needed to be added to fix this and he would come back at 9 AM and then they never came Back. There really wasn’t anything done to accommodate for the lack of proper sleep in the broken air-conditioning in the room, but the lady did create an account for me and give me 8000 points credit towards one night free which would be 16,000 points. She was very kind and did what she could. There was a lot that she was not able to do.

The property was beautiful the staff was incredible

Great hotel no complaints. First room didn’t have ac and they immediately corrected it.

It was clean, front desk team is great, only issue was trying to order breakfast for the next day it had been a long day traveling the order form is a little confusing we tried to call in the order and that was a waste of a call the lady on the phone just said we are closed and this was hours before the midnight cut off time listed on the menu.

.

I appreciated the well lit parking lot, clean rooms, and nice view of the main corridor. Checking in and out was easy and quick. Would come again.

All good

The room had a really bad smell of cigarette.

Excelente servicio, fuimos atendidos por Jack, que nos brindó un excelente servicio.

Good

Unlike any other hotel chain, they would want you to pay in advance. I visit the area a lot for business and I’ll never stay in that property.

n/a

Great hotel

Muy limpio y el personal muy amable

friendly staff

I am writing to formally notify you of a serious concern regarding our stay at your hotel. We are currently staying in room 612 from august 7 to august 9 During our stay, I developed multiple red, raised bites on my body. My baby has also developed multiple bites while staying in the same room. After noticing the bites, I inspected the mattress and found what appear to be possible signs of bed bugs, including suspicious dark/reddish spots and material along the mattress seams. I have photographs of the condition of the mattress and our bites. Because both my baby and I have developed these lesions while staying in this room, I am formally requesting that the hotel immediately investigate the room and have it inspected by a qualified pest control professional. I am also requesting that the hotel preserve any relevant evidence, including the mattress, bedding, room-cleaning records, pest-control records, inspection records, and any complaints or reports concerning bed bugs in this room or nearby rooms. Please provide me with written confirmation of the steps the hotel is taking in response to this report. I am documenting this incident and reserving all of my rights regarding any medical expenses, personal property/luggage treatment, additional expenses, and other damages that may result from this incident. I expect the hotel to take this matter seriously, particularly because an infant is among the guests affected. Sincerely, Raul Adame and Ingrid

I stayed here three times in the past 3 months and it was excellent! The bar was great the only complaint I have is that it's not opened earlier. Food was excellent and it was very clean. We also took advantage of the pool which was great! Would definitely stay there again when I travel back to San Antonio.

Parking was a little to crowded but over all good.

I had an amazing time it Was peaceful & relaxing

Muy cómodo, buen precio y la alberca muy cómoda para disfrutar en la noche con la familia

Very quiet and peaceful property is within 10 minutes of everything

The tv was kot working…there was notna cable box

Good location by fiesta Texas.

Clean and modern room

clean room

Great place to stay

Our room was clean! It was very hott and no commentary breakfast. You had to pay for everything from the water to the coffee to the internet! The room was expensive and yet you had to pay for everything normally the coffee in the room was free nope never again will we come here first hotel ever

Nice staff. Beds were comfortable.

Great hotel. Room was very clean!

Nothing all good

Excellent

Great stay at a very comfortable and clean facility

It was nice

Hotel was very convenient for our trip. Parking @ almost $11.00 per day was quite steep…..

My room air conditioner did not work. They transferred me to a room that did not have a tub when I had originally had a bathtub as requested when I got there. The customer service was very poor. I was very unhappy with my day this time.

Great hotel!

What an oasis a home away from home after driving 5 1/2 hours from Lubbock with the sweet desire to go to the old Alamo.... I was pleasantly rewarded by staying at the San Antonio Marriott. The room was clean. The hotel was quiet. I ordered in Food. It was great.

Very friendly

lRicky was great at the front desk and room service was excellent!

Good , fast and attentive service. There was an event going on that we didn't know about, plus it didn't say anything about the breakfast not being included in the stay. Otherwise everything was good, would stay again.

I rated the experience a 4 overall, but it's really closer to a 3.5. Upon arrival, there was some trash around the front entrance, but it was very windy that day. However, after staying all weekend, it appeared to be an ongoing issue. Once inside, the lobby and all other areas appeared to be consistently maintained and clean. So perhaps the outside crew was off for the weekend? The front desk staff was extremely friendly and check-in was fast. I did have to call back for my email receipt after I got home. Our room was very clean, and it was nice to have some free water bottles in addition to the $6 fancy bottles. There was no microwave in the room, but there was a small fridge. There is a community microwave in the lobby next to the restaurant. Outlets in the room should be updated so 2-prong plugs will hold, and maybe have USB ports by the bed (it's 2026!!). The outlet behind one nightstand had NO cover and wires were exposed--A FIRE HAZARD. The bed was too firm and very uncomfortable--and I like a firm mattress for my back. The shower had decent pressure and hot water was constant. The second day we put 2 full sets of used towels on the floor to be replaced, per instructions in the room, and only got 1 bath towel and 1 hand towel back. I don't know if the logic was "since they are checking out the next day...?" Breakfast in the restaurant and coffee at the Starbucks were very good. DEAMBER is a bright star! We would come back just for her. Truly. #vanillaoatmilklattes

The bar was beautiful and I loved our room very much!

Very nice hotel and the staff were alll very nice!

Efficient, staff clean rooms and spacious

Very clean and nice hotel. They were at max capacity and still everything went smoothly. The only thing we didn’t like was the water pressure for the sink. Other than that great hotel.

Clean and comfortable room and beds. Friendly and efficient staff. Everything went well. I would stay again.

I reported the issue to the front desk, and the receptionist was courteous and moved me to another room for my second night. Unfortunately, the A/C in the new room had the same unacceptable noise problem. After two sleepless nights, it was clear this wasn't an isolated issue but a problem with the hotel's A/C system. I appreciate the receptionist's effort to help, but changing rooms did not solve the problem. A hotel should provide a quiet, comfortable environment for guests to rest, and this stay fell far short of that expectation. I hope management addresses this issue so future guests don't have the same experience.

However our room for some reason had a constant squeeking sound probably from AC vent like that of a fire alarm but there was no smoke or fire. That made it difficult to sleep. Given the july 4th weekend the hotel was full to the capacity so couldnt change the room.

My stay was great! I enjoyed the staff. They were very helpful with the questions I had

Was ok for a weekend stay…like the gym

Clean, spacious room, courteous staff. Great stay!

Had a great experience

Room was nice and service was good. Our stay was interrupted by a power outage in the whole hotel and after the outage our air conditioner wouldn't blow cool air. I did address it to the staff and it was going to be relayed to maintenance but the hot air made it uncomfortable to sleep.

Great location nice room for family

I urge any future traveler to skip this hotel. I called the hotel to make sure they had a crib for newborn, which they confirmed and so I proceeded with the reservation. When we arrived, at almost midnight, the front desk guy checked us in, and then said that they didn’t have any cribs and all they could do was “offer us some blankets”. The staff refused to make it right. They were very rude. My family and I had to leave in the middle of the night to find another hotel, all this while being discharged from the hospital just a few hours prior. Again, to any travelers considering this hotel, skip it, take your family somewhere else. Management and staff should all be fired. Front desk guy with glasses should even be arrested for suggesting we sleep a newborn on a regular bed with “some blankets”.

Todo excelente gracias

Please have maintenance team pay close attention on low hanging fruits

Very clean

Wonderful time here. Staff was very helpful including housekeeping. We stayed with teenage children and pet. Very convenient location to downtown.

Great Dyaff

The hotel was just okay, the ice machine worked, I paid for two rooms one was not cleaned at all, small rooms with low ceilings thin walls it was noisy the bed was okay, old building I’ll never pick this place again.

Clean room, friendly staff, cleaning attendant fixed our bed while we were out and took out our trash, basically cleaned it while we were out, plenty of towels, nice hotel. Only thing is microwave is outside of room in a separate room for everyone to share. Overall nice room and place to stay.

10/10 experience IMO. No problems whatsoever!

The hotel was great, booked the hotel for a family trip and my family loved the hotel. The lounge area is gorgeous. I would definitely recommend this hotel!

Smelt like burnt curry

Solid property that covers the basics very well. Easy checkin/checkout, plenty of parking, and in a central location. The hotel looked like it had event spaces so in general it felt spacious and there was always a steady flow of people.

Over all nice

Good stay but could use a microwave

Didn’t realize we had to pay for parking, but it was only $15 so it wasn’t too bad. It was probably one of the best hotels my husband and I ever stayed at.

No water on the sing no Internet bad service

The Marriot from check in to check out was top notch. Ricky checked me in and was by far the most pleasant, helpful, and accommodating of any concierge I’ve ever encountered. Great stay!

The check in was smooth, overall everything's okay. But the assigned room to us has a noise. You can't sleep very well coz of the noise

Very good

Friendly staff, spacious atrium, good ambiance, clean and useful fitness center. Comfortable room and pleasant linens. Hot food at the breakfast buffet was subpar - we had better experience at 2-Star rated hotels. $4 coffee at the buffet was the worst - simply undrinkable.

None

I enjoyed our stay here. Sleeping at night, the room was fairly quiet despite a lot of travelers and soccer players staying here. The hotel had a very nice bar area and a Starbucks. (Very limited coffee menu). There was a coffee maker in the room but I was afraid to try it since most hotel rooms don't have good coffee so, we did the Starbucks. My daughter had the Fresh start breakfast in the room, which was very good except for the orange juice. It smelled as if it had fermented. Staff were mostly all very friendly. I definitely recommend staying here if you don't mind paying for breakfast and parking. Parking was a bit difficult as the lot was almost totally full when we arrived. (We arrived in the late evening.) Disabled parking is limited. Other than that the hotel is very nice. Beds comfortable. Room was a good size, charging station for devices, plenty of lights. Plenty of towels in the room. Shampoo and conditioner along with body wash available. (Take your own if allergies to eucalyptus, and other botanicals)

clean room

Great stay!

Room staff everything overall was amazing.. got in San Antonio earlier than expected and let us checked in early.

Perfect place to stay. Conveniently located near the airport and a quick drive to Lackland AFB.

Good service

The rooms were spotless, and we thoroughly enjoyed the outdoor pool. However, the staff was incredibly unhelpful. They made a serious mistake by confusing my son’s and mine’s reservations. To make matters worse, the coffee at the in-house Starbucks didn’t taste like coffee at all. And as if that wasn’t enough, there was an unexpected $10 daily charge for parking outside without valet service.

Check in is not until 4 PM. We arrived early and we were able to check into a room. However, all is closed (i.e. hoped to grab a late lunch, but other than room service it was not available).

While the staff was polite and attempted to accommodate us by transferring us to another room, the overall condition of both rooms did not meet the expectations of a deluxe room. The furniture showed visible wear and damage, including torn cushions, chipped finishes, and heavily worn carpet that looked old and poorly maintained. The sheets also had an unpleasant smell, which made the stay feel less clean and comfortable. There were noticeable issues around the bathroom and flooring as well, with damage around edges and trim that gave the room an unfinished and neglected appearance. Unfortunately, the second room had many of the same problems as the first. For a deluxe room, I expected a cleaner, fresher, and much better-maintained space.