San Antonio Marriott Northwest Medical Center

location had to pay for parking. my room was not made up two days in a row.

Exceptional

Unlike any other hotel chain, they would want you to pay in advance. I visit the area a lot for business and I’ll never stay in that property.

n/a

Great hotel

First of all the hotel was beautiful. Our room was so nicely set. I loved the walk in shower and the sink was really good because I’m short it was just the right height. The shampoo, conditioner and body wash We’re so fabulous. The staff was proficient when we asked for linens on the pull out sofa The only thing I can think of is the lighting was not very bright

Muy limpio y el personal muy amable

Price and location Hotel is starting to show its age. Carpet in room had stains and the rolling bathroom door didn't stay closed.

friendly staff

I am writing to formally notify you of a serious concern regarding our stay at your hotel. We are currently staying in room 612 from august 7 to august 9 During our stay, I developed multiple red, raised bites on my body. My baby has also developed multiple bites while staying in the same room. After noticing the bites, I inspected the mattress and found what appear to be possible signs of bed bugs, including suspicious dark/reddish spots and material along the mattress seams. I have photographs of the condition of the mattress and our bites. Because both my baby and I have developed these lesions while staying in this room, I am formally requesting that the hotel immediately investigate the room and have it inspected by a qualified pest control professional. I am also requesting that the hotel preserve any relevant evidence, including the mattress, bedding, room-cleaning records, pest-control records, inspection records, and any complaints or reports concerning bed bugs in this room or nearby rooms. Please provide me with written confirmation of the steps the hotel is taking in response to this report. I am documenting this incident and reserving all of my rights regarding any medical expenses, personal property/luggage treatment, additional expenses, and other damages that may result from this incident. I expect the hotel to take this matter seriously, particularly because an infant is among the guests affected. Sincerely, Raul Adame and Ingrid

Exceptional

Exceptional

I stayed here three times in the past 3 months and it was excellent! The bar was great the only complaint I have is that it's not opened earlier. Food was excellent and it was very clean. We also took advantage of the pool which was great! Would definitely stay there again when I travel back to San Antonio.

Parking was a little to crowded but over all good.

I had an amazing time it Was peaceful & relaxing

Exceptional

Facility was very clean! Ice machine was on the top floor?

Muy cómodo, buen precio y la alberca muy cómoda para disfrutar en la noche con la familia

Very quiet and peaceful property is within 10 minutes of everything

The tv was kot working…there was notna cable box

the pricing was ok an the staff was friendly A/C WASNT COLD AN THE BEDS WAS A LITTLE UNCOMFORABLE

Exceptional

The only problem I had was the loudness of the room when the air kicked in. Sounded like something was hitting the fan or something similar.

Good location by fiesta Texas.

Very good

An excellent hotel to stay at, clean, modern, with a very spacious and complete area for exercising. The only thing I could say to improve it is to remove any garbage containers located near the pool because it is very nice but a very bad garbage smell reaches it.

Clean and modern room

Exceptional

clean room

Very good

Great place to stay

Our room was clean! It was very hott and no commentary breakfast. You had to pay for everything from the water to the coffee to the internet! The room was expensive and yet you had to pay for everything normally the coffee in the room was free nope never again will we come here first hotel ever

Old hotel, scratchy sheets, small and stiff beds, dirty carpets, the AC was noisy and it was eother too hot or blowing ice cold air - we both got back with clogged sinuses after only one night. Hotel music was organ Pool was small and crowded couldn’t use it even thiugh it was a main reason we chose the hotel Iron wasnt working Not at all what I came to expect from a Marriott brand and the pictures. One and done for me

Good

Nice staff. Beds were comfortable.

Great hotel. Room was very clean!

The buffet breakfast was okay. The cook to order dinner wasn't very good. Better food for dinner.

Nothing all good

Excellent

Great stay at a very comfortable and clean facility

It was nice

Hotel was very convenient for our trip. Parking @ almost $11.00 per day was quite steep…..

My room air conditioner did not work. They transferred me to a room that did not have a tub when I had originally had a bathtub as requested when I got there. The customer service was very poor. I was very unhappy with my day this time.

Great hotel!

What an oasis a home away from home after driving 5 1/2 hours from Lubbock with the sweet desire to go to the old Alamo.... I was pleasantly rewarded by staying at the San Antonio Marriott. The room was clean. The hotel was quiet. I ordered in Food. It was great.

Very friendly

lRicky was great at the front desk and room service was excellent!

Good , fast and attentive service. There was an event going on that we didn't know about, plus it didn't say anything about the breakfast not being included in the stay. Otherwise everything was good, would stay again.

I rated the experience a 4 overall, but it's really closer to a 3.5. Upon arrival, there was some trash around the front entrance, but it was very windy that day. However, after staying all weekend, it appeared to be an ongoing issue. Once inside, the lobby and all other areas appeared to be consistently maintained and clean. So perhaps the outside crew was off for the weekend? The front desk staff was extremely friendly and check-in was fast. I did have to call back for my email receipt after I got home. Our room was very clean, and it was nice to have some free water bottles in addition to the $6 fancy bottles. There was no microwave in the room, but there was a small fridge. There is a community microwave in the lobby next to the restaurant. Outlets in the room should be updated so 2-prong plugs will hold, and maybe have USB ports by the bed (it's 2026!!). The outlet behind one nightstand had NO cover and wires were exposed--A FIRE HAZARD. The bed was too firm and very uncomfortable--and I like a firm mattress for my back. The shower had decent pressure and hot water was constant. The second day we put 2 full sets of used towels on the floor to be replaced, per instructions in the room, and only got 1 bath towel and 1 hand towel back. I don't know if the logic was "since they are checking out the next day...?" Breakfast in the restaurant and coffee at the Starbucks were very good. DEAMBER is a bright star! We would come back just for her. Truly. #vanillaoatmilklattes

The bar was beautiful and I loved our room very much!

Very nice hotel and the staff were alll very nice!

Efficient, staff clean rooms and spacious

Very clean and nice hotel. They were at max capacity and still everything went smoothly. The only thing we didn’t like was the water pressure for the sink. Other than that great hotel.

Clean and comfortable room and beds. Friendly and efficient staff. Everything went well. I would stay again.

I reported the issue to the front desk, and the receptionist was courteous and moved me to another room for my second night. Unfortunately, the A/C in the new room had the same unacceptable noise problem. After two sleepless nights, it was clear this wasn't an isolated issue but a problem with the hotel's A/C system. I appreciate the receptionist's effort to help, but changing rooms did not solve the problem. A hotel should provide a quiet, comfortable environment for guests to rest, and this stay fell far short of that expectation. I hope management addresses this issue so future guests don't have the same experience.

However our room for some reason had a constant squeeking sound probably from AC vent like that of a fire alarm but there was no smoke or fire. That made it difficult to sleep. Given the july 4th weekend the hotel was full to the capacity so couldnt change the room.

My stay was great! I enjoyed the staff. They were very helpful with the questions I had

Was ok for a weekend stay…like the gym

Clean, spacious room, courteous staff. Great stay!

Had a great experience

Room was nice and service was good. Our stay was interrupted by a power outage in the whole hotel and after the outage our air conditioner wouldn't blow cool air. I did address it to the staff and it was going to be relayed to maintenance but the hot air made it uncomfortable to sleep.

Great location nice room for family

I urge any future traveler to skip this hotel. I called the hotel to make sure they had a crib for newborn, which they confirmed and so I proceeded with the reservation. When we arrived, at almost midnight, the front desk guy checked us in, and then said that they didn’t have any cribs and all they could do was “offer us some blankets”. The staff refused to make it right. They were very rude. My family and I had to leave in the middle of the night to find another hotel, all this while being discharged from the hospital just a few hours prior. Again, to any travelers considering this hotel, skip it, take your family somewhere else. Management and staff should all be fired. Front desk guy with glasses should even be arrested for suggesting we sleep a newborn on a regular bed with “some blankets”.

Todo excelente gracias

Please have maintenance team pay close attention on low hanging fruits

Very clean

Wonderful time here. Staff was very helpful including housekeeping. We stayed with teenage children and pet. Very convenient location to downtown.

Great Dyaff

The hotel was just okay, the ice machine worked, I paid for two rooms one was not cleaned at all, small rooms with low ceilings thin walls it was noisy the bed was okay, old building I’ll never pick this place again.

Clean room, friendly staff, cleaning attendant fixed our bed while we were out and took out our trash, basically cleaned it while we were out, plenty of towels, nice hotel. Only thing is microwave is outside of room in a separate room for everyone to share. Overall nice room and place to stay.

10/10 experience IMO. No problems whatsoever!

The hotel was great, booked the hotel for a family trip and my family loved the hotel. The lounge area is gorgeous. I would definitely recommend this hotel!

Smelt like burnt curry

Solid property that covers the basics very well. Easy checkin/checkout, plenty of parking, and in a central location. The hotel looked like it had event spaces so in general it felt spacious and there was always a steady flow of people.

Over all nice

Good stay but could use a microwave

Didn’t realize we had to pay for parking, but it was only $15 so it wasn’t too bad. It was probably one of the best hotels my husband and I ever stayed at.

No water on the sing no Internet bad service

The Marriot from check in to check out was top notch. Ricky checked me in and was by far the most pleasant, helpful, and accommodating of any concierge I’ve ever encountered. Great stay!

The check in was smooth, overall everything's okay. But the assigned room to us has a noise. You can't sleep very well coz of the noise

Very good

Friendly staff, spacious atrium, good ambiance, clean and useful fitness center. Comfortable room and pleasant linens. Hot food at the breakfast buffet was subpar - we had better experience at 2-Star rated hotels. $4 coffee at the buffet was the worst - simply undrinkable.

None

I enjoyed our stay here. Sleeping at night, the room was fairly quiet despite a lot of travelers and soccer players staying here. The hotel had a very nice bar area and a Starbucks. (Very limited coffee menu). There was a coffee maker in the room but I was afraid to try it since most hotel rooms don't have good coffee so, we did the Starbucks. My daughter had the Fresh start breakfast in the room, which was very good except for the orange juice. It smelled as if it had fermented. Staff were mostly all very friendly. I definitely recommend staying here if you don't mind paying for breakfast and parking. Parking was a bit difficult as the lot was almost totally full when we arrived. (We arrived in the late evening.) Disabled parking is limited. Other than that the hotel is very nice. Beds comfortable. Room was a good size, charging station for devices, plenty of lights. Plenty of towels in the room. Shampoo and conditioner along with body wash available. (Take your own if allergies to eucalyptus, and other botanicals)

clean room

Great stay!

Room staff everything overall was amazing.. got in San Antonio earlier than expected and let us checked in early.

Perfect place to stay. Conveniently located near the airport and a quick drive to Lackland AFB.

Good service

The rooms were spotless, and we thoroughly enjoyed the outdoor pool. However, the staff was incredibly unhelpful. They made a serious mistake by confusing my son’s and mine’s reservations. To make matters worse, the coffee at the in-house Starbucks didn’t taste like coffee at all. And as if that wasn’t enough, there was an unexpected $10 daily charge for parking outside without valet service.

Check in is not until 4 PM. We arrived early and we were able to check into a room. However, all is closed (i.e. hoped to grab a late lunch, but other than room service it was not available).

While the staff was polite and attempted to accommodate us by transferring us to another room, the overall condition of both rooms did not meet the expectations of a deluxe room. The furniture showed visible wear and damage, including torn cushions, chipped finishes, and heavily worn carpet that looked old and poorly maintained. The sheets also had an unpleasant smell, which made the stay feel less clean and comfortable. There were noticeable issues around the bathroom and flooring as well, with damage around edges and trim that gave the room an unfinished and neglected appearance. Unfortunately, the second room had many of the same problems as the first. For a deluxe room, I expected a cleaner, fresher, and much better-maintained space.

Room was great, just the ac was noisy on and off to maintain the temp kept scaring my daughter in the middle of the night.

The hotel’s location is great. The reception staff was welcoming and friendly, and the rooms are always clean.

The hotel needs an update.

Clean room, nice gym with free weights and machines

Love this place. Nice and clean rooms.

Didn’t have a good time Nina have spoons and forks and stuff out. You have to ask them for everything and very rude for them to keep checking your room to see if you’re eligible to eat. I’ve never been to a hotel like that went to eat with my kids and they told me that my husband couldn’t come back to eat because we already ate.

I did not like the room service. I was 3 days and the service for towels, bed , drinkable water for coffee was not performed

Super fun and clean

Room was clean and very spacious. We arrived early and the staff member Ricky was very accommodating to us! He was very friendly and went beyond for us to get in the room early.

Amazing room and amenities. I was there for 10 days and was super comfortable.

Great staff and easy access

Parking lot looks okay but we felt the need to ask if the hotel had security, which they said that they did. We never once saw any security at that hotel. The overall feel of this Marriot location is a bit dated and not much beyond standard fare. We were most surprised that there were no microwaves in rooms and only a few scattered around the hotel for communal use? That’s not great. Beds are large but not all that comfortable and need replacing possibly as ours was soft. Pillows were down or faux down but were so flat we were glad we brought some from home. Our door to our room had some sort of locking mechanism issue but still locked. Towels were clean but no hairdryer. Ice machines on three floors only but that seems to be the case in some hotels. There was a free laundry area. In these large hotel chains it always comes down to the small things like making sure hand sanitizer stations actually have sanitizer in the containers. There was never any water in the lobby dispenser and the elevators were needing to be wiped down. The bar area was bright and looked cool enough but nothing enticed us about the bar menu or the restaurant menu at all so we just Dashed and got some great TexMex that we could not reheat in our room- that was again, not great. If you are a business traveler I think you might want certain amenities in your room.

The room has small stains in the mirror and walls

The property is close to the airport and very convenient. The ambience is good.

Really nice property staff was great. Room was great as well!

Staff was very helpful

Everyone and everything was very nice

Will definitely be back our safe was very comfortable

Clean room, staff was responsive, room service was great.

We paid for king room and when we got there they placed us in 2 double bed room wasn’t too happy about that. Other than that there was old chips behind our bed and old food left under the cabinet by the tv- a little gross. Staff was friendly.

The coffee was $6 and tasted like water. Worst coffee ever. Said it was starbucks, I'm not sure. Hard to start your day without a good coffee.

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Bar was nice

Nice central location..clean rooms

I had a wonderful stay at Marriott Hotel. The room was spotless, well-maintained, and very comfortable. The staff was incredibly friendly, welcoming, and always ready to help with anything I needed. Their excellent service made my stay even more enjoyable. I would definitely stay here again and highly recommend it to others.

Staff was great