Riverwalk Plaza

Staff were great and helpful. Coffee shop is lovely. Room and hotel need repairs. Only bare essentials are provided.

There is a small restaurant and bar on the property but food choices limited. They advertise that it's on the Riverwalk however it was quite a distance to any restaurant. Not at all what I was expecting. The hotel is dingy, not very well kept.

The location was good and staff was very helpful and nice.

The hotel isn’t horrible but not great either. The pictures on the site are definitely from when it was first redone. The hotel needs some fresh paint and all around touching up in places. Stayed in a Jr Suite Room and the sofa bed and chair need a cleaning. Several stains are on them. In the bathroom behind the faucet the wallpaper has been torn and has been left exposed. The film on the window is peeling. A thorough cleaning in the bathroom, wiping down doors and walls would be appreciated. In the hallway leading to the room, there needs to be some updating as well, chipped paint and baseboards. Lightbulbs in a few spots need replacing. For the price point you’d expect a better housekeeping set up when you walk in and upkeep for the property. Parking overnight on site is so expensive as well. Hotels should really stop gauging guests. $49.00 is terrible!

First we felt disappointed because in spite of its name, it is not on the River Walk. Second I felt we were over charged for services like parking. The rooms were fairly clean, but the hotel needs updating. This hotel showed a rating of 8 out of 10, but we couldn’t rate it at that level.

While still awake because of the noise, I got up and saw a rodent run into a hole in the ceiling. Staff quickly moved me to another room, which I appreciated. While packing, I also found what appeared to be rodent droppings in a drawer. I checked out the following morning and missed part of the conference I was attending because I had to book and relocate to another hotel. I requested a full refund of the $227.50 charged for that night. The general manager offered only 50% and declined to reconsider. A rodent and apparent droppings in a guest room are serious sanitation concerns. The room change and partial refund were not an adequate resolution to this experience.

I was very disappointed with my stay. The hotel is in an old building, and the overall condition was not what I expected. The bathroom was dirty and did not feel properly cleaned. I expected a much better level of cleanliness and comfort. Unfortunately, the experience did not meet my expectations, and I would not choose to stay here again.

The staff from the valet to the maintenance were all very sweet and helpful. The location of the hotel is great however the rooms are very dated and feel more like a motel than a hotel on Riverwalk. All in all the stay was good but they really need to update their rooms or lower their rates some.

Room and hallway smelt horrible. Face basin moves when you turn on faucet. Fifth elevator. Just a nightmare overall.

Friendly staff, comfortable room, close to downtown riverwalk.

Location was good and staff was friendly Property was older and showed on various areas, it really needs some updating which would help present a cleaner look.

Very good

The hotel is conveniently located near major attractions, making it easy to get around. The staff are all very friendly and welcoming. The elevator is outdated, there is noticeable noise from the plumbing, and the shower water pressure in the bathroom is quite weak.

Nice view from balcony

Good price good location but the rooms need a bit more LTC. Maybe a microwave in the room?…

Very good

The rooms could use a lot of tlc. The lobby area was okay.

I wish parking was included or at least a reduced rate on site

Bar was good

Front desk people had little to no info on the surronding area, housekeeping was terrible!!! Lost $5 in the vending machine on the 5th floor! I would not recommend!!

Poorly kept.

Loved that you need a key card to go up the elevators. One of my safety concerns. Coffee shop is on the building, and so is the restaurant which had good breakfast. Valet was smooth and fast.

Good location to downtown and access to the Riverwalk without being too close to the convention center. Staff were friendly, but the property was in poor repair. The shower was a trickle and bathroom was tiny and dilapidated. There were no cabinets in the room and walls needed painting. Walls were thin and I could hear neighbors on all sides. It was impossible to get the room made up, but that didn’t bother me as much as the noise and cigarette butts in the hallway. Maybe this is just how Texas does things?

The staff was very friendly, inviting and helpful they were great. The restaurant and the coffee house were delicious and reasonably priced. The hotel rooms itself needs some TLC.

Location Old, outdated facility. Chairs in room are dirty. Chairs on patio were torn and worn. Water in the shower never got hot. For the price, I expected more up to date accommodations.

Exceptional

It was very clean with a comfortable beds. The staff was so helpful and, the hotel is very near of the most touristic places. I definitely choose the if I'll visit San antonio again.

This property was NOT ON the Riverwalk like I was told it was. The room was not cleaned throughly, there was dirt on the floor and the table was not clean. The balcony had beer tops left on it. I was VERY disappointed with this property. The staff was not knowledgeable on quite a few things I was asking for. Overall I did NOT enjoy my stay. I will NOT book this property ever again. Epic fail for my fiancé's birthday surprise. 😡😡

Nice hotel, nice location.

Room was very dusty, blackout curtain badly torn, beds were extremely firm. Bathroom sink faucet sprayed the counter and all over. Shower faucet was almost fully plugged. Only parking was $40 valet

Not as nice as I had hoped. Everything was okay but not great. Things overall definitely looked a bit worn out especially in the hallways.

Staff very nice. It has a bar and restaurant at 1st floor. Convenient valet parking and other parkings around.

Staff was kind and helpful. The room was okay minus the restroom. It was kinda faulty but maybe it was just ours.

The hotrl was perfect for our group but at check in they couldn't find our reservation cause we book with s third party and it was paid in full gor all our room except one but they found our reservation but watch you card for the deposit they over $500 for our when it was only $100 ...but they it fix that so check your card yo be sure but it was a great weekend the hotel try very hard to accommodate us we was all wanted to be on the same floor and with a lithle patient we got it. So on the tgat not tge hotrl was great we had a grest time Girls bday trip 2026

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The room was nice. It was small. It didn’t have a microwave, and the hallways had a smell it was very convenient from where we wanted to be. The staff was very nice and helpful for directions to get us to the riverwalk and the restaurants.

Helpful staff. Room was decent.

Stayed here just for one night stopover in San Antonio. Location was great and the room was comfy and clean.

The location was fabulous, right next to the Riverwalk. The room was clean and comfortable. The staff, all of the staff down to the household staff, was attentive, friendly and seemed genuinely happy to be there. When we had an issue with one of the beds, they were quick to send someone up and fix the problem. The valet took us up to our car when we needed something that we had left behind. We would happily stay there again. The bathroom could use more lighting. It is very dark in the shower with the available lighting. This is not the hotel's problem necessarily, but we had a river view room and the garbage pick up at 6am was very loud.

Clean room and big, good location

Problems were obvious in bathroom. Tub spigot ran constantly at a slight stream and the toilet rocked when you sat on it. All in all I would probably stay there if I am in the city again. Price was right.

Pool on the 4th floor for guests, I did not attend. Nice hotel lobby with games and chairs to wait and relax in. A/C kept the room cold, and hotel lobby was comfortable. I would stay and recommend the hotel again!

The room was great. Cleanliness was amazing except for the bath tub. Bath tub needed some work, also the shampoo kept falling off the wall. The adhesive on the shampoo, conditioner and body washed needs to be changed or replaced because it kept falling down. Other than that every else was great. Staff was very attentive and nice. I enjoyed it

Great stay

The pool was nice, the rooms were cool, the bar was nice and location is excellent!

Hotel is in a great location. Staff was always very nice and friendly. We were disappointed with the hotel overall. The pictures online make it seem cleaner than it really is. Our room had paint peeling off the walls in multiple places. The closet door was broken, and the bathroom was gross. We were kinda shocked the hotel doesn’t fix up all of the areas in the bathroom- grout along the tub was black, dirty sink, peeling paint, rusty towel holder. We wouldn’t recommend the hotel or stay there again.

Superb

Exceptional

Yet everything in the room screamed 1970s dirty ceiling tiles, water stained like there’s been leaks, outlets in wall loose,mold around shower and in bathroom The food was burnt in the restaurant down stairs Hallways stunk Pictures on walls very old faded Won’t be back

The property is noticeably older than it appears in the photos, and the cleanliness was not quite up to expectations, although it was generally acceptable. Overall, the stay was fine, but the hotel could benefit from some updates and greater attention to detail. A reasonable option for a short stay, though there is definitely room for improvement.

Had a very nice stay the front desk staff was amazing

Hotel smells strong, they also charged me in the morning before check in time. Bathroom was moldy in the shower. Valet parking is expensive and there is bug beds. I wouldnt stay there again.

Place was excellent; staff was exceptional!!! (Emily and Isabel and others!!!)

Place is a little older than expected but location worked well for us.

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We thought this hotel was on the Riverwalk. But it was about a 5-10 minute walk to get to the restaurants and stuff. The parking was outrageous at $42 per day at our hotel. We were not aware of that when we booked. If we go back we will choose a different hotel

Overall, the stay was comfortable and decent. However, the cleanliness of the room could have been much better, as some areas appeared to have been overlooked during cleaning. Additionally, the air conditioning did not seem to be working properly, which was a little frustrating. Aside from those issues, the stay was okay. With a little more attention to cleanliness and room maintenance, the overall experience could be much better.

The staff was helpful and very courteous. It was a warm atmosphere and everything we needed was at our fingertips. Enjoyed the whole experience. Thanks again.

The staff was helpful and very courteous. It was a warm atmosphere and everything we needed was at our fingertips. Enjoyed the whole experience. Thanks again.

THE STAFF is the best of any hotel I have stayed at, hands down. My husband said the same. It did not matter who we spoke to, or what their job was, everyone who represented the facility was friendly, knowledgeable and seemed happy to be there. It set the tone for the entire visit. It is an older hotel, keep that in mind. But the bed was comfortable, the room was spotless the coffee in the wee shop was excellent and, just to repeat, the staff is excellent.

THE STAFF is the best of any hotel I have stayed at, hands down. My husband said the same. It did not matter who we spoke to, or what their job was, everyone who represented the facility was friendly, knowledgeable and seemed happy to be there. It set the tone for the entire visit. It is an older hotel, keep that in mind. But the bed was comfortable, the room was spotless the coffee in the wee shop was excellent and, just to repeat, the staff is excellent.

The only complaint was the gym area. It was dirty and the stairs was so dusty. But the price was good. The area has great potential.

good value

Great stay and great location. Very helpful staff and good facilities Nothing

Good

Over all would recommend staying it was a enjoyable time here

Staff was friendly Had to pay $40 a night for parking, the hotel doesn’t look like the pictures.

Staff was friendly Had to pay $40 a night for parking, the hotel doesn’t look like the pictures.

Very great hospitality

Staff was very helpful

Staff is very friendly. Hotel is filthy. Hair in the pool. Mold in bathroom. The place needs a real facelift.

It’s in a nice location at the end of the River walk. I will say it’s very loud. We were always woken up by slamming doors. Housekeeping knocks on your door at 9 even when you have do not disturb up and check out is at 11 so my baby was woken up. Other than that we had a nice stay in a very convenient location.

Friendly staff, great location. Building is old part of the Historical Society which made it interesting. Rooms were upgraded and very comfortable. We had the Junior King Suite which had a balcony overlooking the Riverwalk. Not in the busy section of the Riverwalk but very close. Breakfast at the Gavel restaurant is very good!

Superb

Good

The place is very clean and quiet.

Room and hotel was very clean, staff was always willing to help, and everything is walking distance from the hotel.

Well secured. Clean and all you need. Maybe a coffee maker and an iron but overall, perfect.

Pool area was nice. We were able to get street parking nearby. There was a leak from the AC in our room, so I let the staff know in the morning when we checked out. Comfortable beds. Someone was trying to connect to our TV, so the apple boxes could be labelled better so people know which one is in their room and not their neighbors.

The gym needs to remodel and the equipments are not working.

Loved the balcony! Jets in hot tub didn't work but everything else was as advertised.

it needs to redone the hotel is in bad shape the rooms are old and the people who work there need attention especially the bar tender she’s way out of control! probably won’t stay there ever again

The rooms were not pretty, they were old and you can hear everything

Sinks and bathtub didnt drain properly. Rust on some fixtures, paint missing from trim. Know before you book

The best

Make sure you get the right room

Unfortunately, the rooms and overall condition of the hotel were disappointing. The rooms are outdated, and the bathroom especially needs renovation. The bathtub and toilet looked very old and rusty, and the carpets in the hallways were worn out and had an unpleasant smell. The noise was probably the worst part of our stay. We could hear people talking in other rooms, people walking down the hall late at night, and even their footsteps. Some guests were playing loud music, making it very difficult to relax and get a good night’s sleep. Overall, the location is great, and some of the staff were wonderful, but the hotel needs significant updates and better noise control. Unfortunately, the location alone wasn’t enough to make up for the uncomfortable stay.

The staff is amazing, location is great, however hotel cleanliness and overall maintenance of the amenities need improvement.

Staff was nice. Room was clean. Location was convenient.

WORST hotel experience ever!! I will NOT be staying there again nor would I recommend it to my worst enemy. There were no blankets on the bed on night one, thankfully I brought my own blankets because housekeeping were not there. I had to travel to the desk to get sheets. We did check in really late. The remote control didn’t work so I had to make a second trip to the desk I went to get batteries and it was not the correct batteries. The only option was wait for maintenance in the morning or move rooms. I wasn’t moving rooms at 1am. On the second night we spilled water on the floor and when we cleaned it up and the towel was black. I really hope corporate or upper management sees this. For the price I paid for two nights with valet was not worth it. If I had the extra money I would’ve gotten a different hotel on the second night. I’ve included a picture of our “city view” and the towel that was used on the floor.

Third time I've stayed here.. really like the clean comfortable rooms.. although this time I would get text from hotel.. a bit distracting. The staff did nothing to stand out.. I would still recommend this hotel..

Everything went good

Our tv did not work, bed was not super comfortable with pillows.

We had an issue with our air conditioner and they were extremely helpful.

We truly enjoyed our stay and loved the balcony room overlooking the riverwalk The valet parking was very helpful and convenient.

Great place friendly staff and attentive great bartender ate restaurant

The shower has mildew on the caulking. The ceiling has lumps of dust falling off. The hall ways were in poor condition. The TV only worked in one of our rooms. We paid for a balcony room, might as well of said we get bad view of a parking lot, not the river walk. It was so bad. The sliding door to the balcony was hazy. The window to our room had issues with the blindings. The worst part was no one told me we had to pay for parking every night. The valet yelled at my teenagers for a last minute change of plans on getting our vehicle. They also gave my guest, who was named on the reservation and wouldn’t release the car to him, but would if I gave him a picture of a ticket. This was terrible and unprofessional. I will never stay at this place again. It was not worth what I paid for 2 rooms.

Property is in need of major renovations.

The staff was very nice and polite. The maintenance man was so helpful and very kind

i liked that the elevator only worked with a keycard

The bathroom fan did not work. We notified maintenance of both issues but nothing was resolved. Valet parking was really convenient for the area, unless you forgot something in your car. Hotel was right by the Riverwalk which was handy. In the heart of downtown so somewhat noisy at night but they provided a nice noise machine in the room!

Clean room. Cold AC. Great location. Friendly and helpful staff.

The front desk check-in/out gentleman and the valet gentleman were very kind and efficient! Made it easy for my twins and I to have a smooth process!

Liked the fact that your key card made elevator go up and down, security check. Room was clean ,tv worked, pull down shade instead of curtains. Better room darkening effect. Did still hear people in next room giggling and carrying on. No clean towels by the pool in the evening ,all holders were checked. Towels aren’t kept by front desk either. The room didn’t come with parking. We parked on the street was cheaper.Overall would stay there again. If you have Uber or Lift could rent electric scooters or bikes.

Beautiful property. I stayed in the presidential suite and it was spacious and beautiful. I would definitely stay again. The staff is very kind.

The staff was great we noticed like our remotes didn’t work for the TV. They had to come replace the lightbulb actually two and one still wouldn’t work. The floors were dirty. Our feet got dirty instantly yeah so I wouldn’t stay again, but the staff was great.

Clean and helpful staff but the people staying at the hotel were very noisy and disrespectful to the guests! We left on the second night because of the noise.

A hidden gem on the river walk.

The staff was really friendly and helpful. The location was walking distance to the River Walk and the Alamo. The hotel restaurant had really good food and an excellent happy hour.

Really good coffee shop and bar on premise. The food from the bar was just mid.

The building is a little dated. Drop ceiling grid in the hotel rooms? Come on man. The water pressure was extremely low. Flushing the toilets was a challenge. Other than that, the hotel is fine. The staff was friendly and accommodating. The restaurant, bar and coffee shop were great. The access to the Riverwalk was very convenient. The valet was fast and friendly. I would stay there again for the price.

The hotel was pretty but not as pictured. It is not well maintained, not properly cleaned, very dusty. The room had only 2 outlets in the restroom and 2 more in the room. Room was humid and AC did not cool down. Hot water was not available. Parking was easy.

It was good

The place was a little dated and could use a some tlc. But it was clean and affordable and in a great section of town for accessing and enjoying the riverwalk and downtown area.

Don’t trust the picture you see online . The rooms are horrific . My family booked 3 rooms and they were all the same . Dirty and stinky . The bathrooms are falling apart . Stains even on ceilings. Luckily it was just a one night stay . If it would have been longer I would have cancelled and gone somewhere else

Excellent location

Room was clean but my room didn’t have a blow dryer and when I went to ask for one it took an hour to get it when I needed to get ready.

More r

It was dirty, things were breaking, walls are thin, hit you with a parking amount when checking in