Residence Inn by Marriott San Antonio SeaWorld/Lackland

Very clean and easy to get to.

Everything is fine. Actually I planned to book another day and noticed the rate went up doubled during weekdays. Otherwise I would extend my stay.

The staff was very friendly Everything was good

Location Need to be updated

Very good

Breakfast was good.

Wonderful staff The pool area definitely needs improvement, elevator didn't work good and definitely need some better work on inside of the room. We were on the 4 th floor and wook up at 6:45 sweating. Room was set at 65.

Staff friendly, helpful, beds comfy, room was Great! Location close to restaurants! Price was a little high...

Staff friendly, helpful, beds comfy, room was Great! Location close to restaurants! Price was a little high...

Stains on the couch, elevator didn’t seem safe

Breakfast is included Stains on the couch, elevator didn’t seem safe

Superb

Excellent staff, really enjoyed our stay!

The best hotel we’ve ever stayed in. It has a homey feel, rooms are clean, the breakfast is wonderful. Very clean! 6 stars!!

Room 206 door was able to move bk n forth,curtains have holes in them and noticeable green stain, sheets were spotted black marks, and yellow stain. Floor by window had looks like vomit stain and on mattress a stain running down, mattress with are old. Screen us torn and flapping. I feel like we need a discount or refund of some sort.restroom door did not lock.

Food, layout of room..space.. Room 206 door was able to move bk n forth,curtains have holes in them and noticeable green stain, sheets were spotted black marks, and yellow stain. Floor by window had looks like vomit stain and on mattress a stain running down, mattress with are old. Screen us torn and flapping. I feel like we need a discount or refund of some sort.restroom door did not lock.

We had a wonderful stay! Our room was very clean, kitchen area had all the basics that we needed to make some meals. Bed was comfy. Staff was very friendly. The 2nd day of our stay when we got back to the hotel, we were even greeted by name by the front desk staff. In the elevator at one point a maintenance man got on when we did. He introduced him self, asked how our stay has been so far and told us if we needed any thing and saw him around just let him know. If I am ever in the area again, I would not hesitate to book again! I originally booked at another location and changed my reservation, Im glad made the change!!

Ac unit didn’t work properly. Hot. No bed sheets for pull out sofa given to make bed given when requested from staff

Ac unit didn’t work properly. Hot. No bed sheets for pull out sofa given to make bed given when requested from staff

Breakfast is included and is really good. Very friendly staff. Kitchen in the room has everything you need to Cook.

Hotel is nice. Staff is friendly

great breakfast carpet needs replaced in building

great breakfast carpet needs replaced in building

Nice and friendly staff! Excellent rooms! My go to place for every visit to this town!

The room might needs some little repairs but it was nice , great location , a lot of things near by or next door. The breakfast was good and it was a good price I will definitely book here again.

The hall and room had a weird smell possibly mildew. Somehow the room was very clean but had a smell of body odor. My job called and sent me somewhere else same night did not get to experience much.

Check in process was fast and friendly and included exceptional service. The hall and room had a weird smell possibly mildew. Somehow the room was very clean but had a smell of body odor. My job called and sent me somewhere else same night did not get to experience much.

Was a good stay overall. Only thing that was a challenge was the elevator wasn’t working properly and the swimming pool was filthy. Hot tub didn’t work at all. Breakfast was the normal continental level but there was only a select of those items. No oatmeal at all and the turkey sausage that was being served was the precooked which was still cold . The scrambled eggs were soft and fluffy and the apple juice was really delicious. The room was nice and cold and clean as well as the restroom. The sofa bed was a bit uncomfortable and there was no sheets or pillows for it so wasn’t able to use it as a bed . Overall though it was a good stay.

Passable

Superb

Clean and friendly staff.

The staff are very good;the breakfast was great they had a few more options compared to a regular continental breakfast and the room has a decent space ,a big kitchen with dishes and a refrigerator that can accommodate the food also the room has a separate space (the living room ) which has a sofa bed

Expedia needs to do better with presenting realistic pictures of the types of room we are getting. This room was dirty very outdated, toilet didn’t work as it wouldn’t flush, AC wasn’t working and we didn’t even have the appropriate items needed for the pull out couch. We specifically requested a room that would fit 4 people. I had to go to Walmart and get blankets and pillows because the hotel couldn’t furnish that for us. The pool is in poor conditions super disgusting and dirty. The staff is very friendly and nice. Breakfast is ok

Easy check in and out. Friendly staff

Excellent service all the way around!!

Yes, our stay there was fun. Love the pool and g reat breakfast.

The staff was awesome, but we had two adults and two kids in the room and there wasn’t enough bedding for the pullout, we had to go down and ask. And ask again for pillows. The adult bed was super uncomfortable and the AC made the living room super cold while the bedroom was stuffy and hot. There were also not enough towels for four people to take a shower so we used pool towels instead. the pool was nice, the hot tub was running but wasn’t hot. The breakfast was prettt good. It was decent for the time we spent there, but will choose another Marriott when coming to Lackland AFB next time.

room was very nice bed a little too soft for me

I’ve stayed in newer Residence Inns and this one was old and rundown with a lot of issues. First, it wasn’t spotless when I checked in. There was leftover trash just sitting on the counter. The sink in the bathroom leaked. I got a one bedroom suite which also has a pullout sofa. I informed the front desk my 25 year old son was joining me on my trip and asked for linen sheets and towels, which they made me take up to the room myself. The price fluctuates depending on the day and you pay for parking on the hotels premises that does not have security or a gate. The carpet was gross and had stains all throughout the room. There’s a nice large fridge in the unit and basic necessities for cooking if you choose.

Affordable but stained

The rom was great

The breakfast was great

The mattress was bad. It was very uncomfortable and sunk towards the middle. Pillows were very odd sized and uncomfortable. We asked for more but they were “out”

However, the guests above us had an uncontrolled child romping anf stomping all over their room the ENTIRE time. Took multiple calls to the desk and even direct calls to their room to get it to stop at 1 AM!! It continued into day/night number 2.

Property needs upgrade

Great place and staff was super friendly. Pool could have been a lil warmer but that's my only complaint. Thx for a great stay

The staff were extremely helpful and friendly. The breakfast offered was good every morning. I really liked the spacious room too.

Breakfast was good, but are is very small. The hotel was fully occupied, so felt waiting in lines. Breakfast quality is good.

Enjoyed our stay. I liked that it was nice and clean.

Extra friendly staff, clean rooms, fresh breakfast, and safe location made our stay very pleasant.

The pool was NOT heated and the hot tub was dirty and not working. The room is dated by overall good. Breakfast was okay. Not a lot of variety.

Clean

Room was clean and very comfortable. The staff were friendly and helpful. If I’m back in town this would be a place I’d definitely stay again!

The room was very clean, stafff was amazing, breakfast was good, they had coffee and hot cocoa which was also perfect for the weather. We would def stay again

Staff was great. Clean rooms and the hotel were decorated with a Christmas theme throughout.

Stains everywhere (couch/pillows/towels), smelled left after hairs on sheets and alternate room was worse

Requested linen for the sleeper sofa for the 2 grandkids with me. Spread had holes in it and there were no pillows available.

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Liked pTio area. Was not informed that housekeeping services was by request only. Broken sink in bathroom, potentially harmful. Ice machine not working.

Loved the hot oatmeal with brown sugar and walnuts on top! Comfortable beds!

Just a nice place to stay with proactive staff

The pool is nice

Basketball court and other amenities were a pleasure to have!

Shut off hot water morning of checkout. Had to take cold showers

The a/c was not working and making load noises

We loved this place. Breakfast was great and we thought everyone was really nice.

We will definitely be staying there again for our next trip to San Antonio!

The staff were very helpful and the property was very clean and inviting. The room as great and the bed was very comfortable. It was amazing and the price was reasonable.

Great id stay again

A great stay overall.

Large hotel rooms

Why

Lots of dining options in walking distance. A great choice.

Clean room great location

Our stay though short was amazing. Cheerful staff all through and willing to assist at any given time. Rooms clean without offensive odor. Overall great.

Great suite! Clean. Couch bed however needed bettwr mattress and could not be provided a pillow for. But all in all a nice room.

Nice

Hotel is very good, but in 2025 they start to charge for parking, next week will be 3rd time and last, ill check for other option without pay for parking.

Overall a nice property, kids had a great time at the pool, breakfast was good with a large variety. However, the air conditioning was not working properly in our room and it shut completely off from 9:45pm-2:00am and we slept horrible. The air conditioning all over did not seem to be working properly as it was stuffy/humid in the lobby and halls also. Front desk did not seem to care when I told them.

It was amazing!!

there was a car show that lasted till around 4am then picked back up around 7am . if we were warned beforehand we could of made other arrangements. kitchen staff was not very polite either

We weren’t really in the room for most of our stay but there was no trash can, the toilet was difficult to flush, hotel needs updating, swim area needs updating, barely any face towels to use. We had to go ask for more. The toilet clogged but the maintenance guy came right away which I appreciated. The $8 a night parking doesn’t make sense. It’s a hotel with a parking lot, nothing special, no valet… etc.

The customer service was outstanding. Everyone went out of their way to accommodate our family. Roxanne was a rock star handling our very large group. Special thanks to her. Made our stay so much better.

Everything was so easy & efficient from check-in to check-out. Reception was helpful, extremely friendly & efficient throughout check-in & later on in the evening when we needed assistance for a broken glass out on the patio. The studio room was amazing with more than enough space for us & a great layout that was perfect for the 3 of us that were staying there. The price was comparable to other locations close by. While it was close to the highway (410) & shopping/entertainment, etc., it was surprisingly quiet in the courtyard/patio area which of course transferred to the room being quiet as well. We will definitely be back!

Enjoyed

Instead of 2 beds and a pullout sofa they gave me a 1 bed room, for 5 people including an infant. And of course overbooked and offered absolutely nothing for a lifetime Gold Membership from Marriott... now i need to fight rhem to get my money back.

Great customer service and excellent staff

I read a review where a family lost their 2 bedroom reservation, and we almost did too. They said they tried calling? Anyhow, broken elevator, 2 bedrooms with less beds, breakfast was ok. I wouldn't say 5 Star, but because it was comfy, we enjoyed it and wouldn't mind returning. Right next to couple restaurants and a cinema too. Halfway to sea world and riverwalk reason we got it, wasn't a bad idea. Do we get a discount for honesty? LOL

there were issues with the reservations at first but they quickly resolved everything they could. excellent customer service from every single person working there. I was there with 4 of my grandchildren for 1 full week. we had a blast

there were issues with the reservations at first but they quickly resolved everything they could. excellent customer service from every single person working there. I was there with 4 of my grandchildren for 1 full week. we had a blast

I wish the bathroom and kitchen could’ve been more sanitary

The customer service and room and breakfast were phenomenal. It’s centrally located for the airport and Lackland Air Force base. The worst thing was the hot tub never got fixed the whole week we were there and the pool could’ve definitely been cleaner but that was all! We had a suite and a group of 6 and 7 when we had my son after his graduation. They congratulated all of us and were always accommodating when we needed extra towels and wash cloths or just to use the outside grill and laundry :) I would definitely stay again!

I loved the breakfast daily it was great. The room needs to be updated and cleaner. Regardless if pet friendly the carpets were not clean and my dog kept finding food like chips and candy in corners. It seemed as though there had not been a thorough cleaning of any of the rugs not even the ones in the hallway. I saw two roaches in the kitchen and bought bug spray so where there is one there might be more. But I didn't get grossed out or complain we just handled it. At the pool, there were not enough towels so often we had to bring our own. For the amount paid, we expected a bit cleaner rooms. The last thing that was not ok was i was told i had to pay for parking when i booked it said there was free parking so that was a hidden fee i was not expecting especially because this was more of a suburb than a city hotel where i could have stayed and aid for parking.

Room for large family.

I booked and paid for a 2 bedroom. When I arrived the clerk asked if I recently booked the room because their were no more 2 bedrooms available. We ended up staying in 2 separate rooms.

Staff was incredibly friendly and helpful. Great size rooms and clean!

Booked for a two bedroom suite, but did not get the same. Instead provided 2 single bedroom suite.

Amazing. Allowed us to church in early. Breakfast was great

The general manager was very helpful as the AC had gone out before we arrived, they made arrangements for us to stay at a nearby hotel. AC ended up being fixed so we did stay at the Residence Inn. Everyone was so friendly & helpful during our stay.

The people were outstanding and it was a nice quite weekend. The place was clean and our room was in excellent condition.

We went for vacation from new york we really loved it the things is when you stay in this hotel you get a lot positive vibes its so good.

Excellent!

We had a two bedroom suite and the air-conditioning was not working and they would have someone to fix it. So we had to move to a 1 bedroom and the bed was awful. We complained about the bed and then we had to move again. We moved twice

Hubby works away and this was our meeting point, we wanted to sleep in late and just relax. When we first got there our room door was open. Then We did not get much sleep due to that the air started making loud noises at 7:00am that woke us up.. breakfast was ok but by 9:00am almost everything was out and not everything got restocked. Before leaving I informed the front desk of the air and the door and they where like “ok we will look into it”.. with that said we would not stay here again.

We were charged 4x by the hotel and 1x by Expedia so we were charged a total of 5x. We couldn’t do anything because of the issue. The manager at the time said that he was going to get Expedia to refund us and that they would refund as well, but we still didn’t get the refund from Expedia. The person who was working the desk when we checked out said that she would get the manager to call us but we haven’t heard anything from them. Also the elevator wasn’t working so we had to wait for someone to get the elevator to go down. Also we stayed in room 230 and the doors wouldn’t stay shut. We would close the door but as soon as the ac turned on the door would open and we had to get out of bed to close the door.

Everything was good except the elevator was broken on the first floor. You had to call the front desk clerk to access it from the ground floor. The staff was friendly and courteous even though they had to be interrupted to call the elevator repeatedly.

Elevator UP button not working. It was annoying. But over all good stay.

Great stay! 👍 👍

Hotel was conveniently located to many of the sites we were visiting. Lots of nearby restaurants and shopping and SeaWorld. Staff was very friendly upon check in. Overall a good value.

Before we arrived the manager, Robert, called to inform us the air conditioner in that room wasn’t working and asked if two separate rooms would be ok. We agreed. The 22nd I noticed there was an additional charge for $330 pending from the hotel. I spoke to the person at front and she informed me she would get Robert to fix the charge. After we checked out, we noticed ANOTHER charge for 363.96. My husband has called and spoken to both managers (Robert and Albert) multiple times since our stay. He has sent them screenshots of our receipts and charges. They have promised him they will get this charge fixed. They still have not. Nor have they reached out to us. We were never informed there would be additional charges for the changes in accommodation that we did not request. I’ve tried calling multiple times and the person at the front always says the manager is not available. They’ve even gone as far as not answering when they recognize our numbers, but when we call from a different number they answer on the first ring.

This hotel was the worst . When we checked into the room we noticed fixtures in the shower had been torn off the wall and instead of fixing it whomwver got them room ready just placed the items in the soap dish. I went and reported it with pictures to the desk clerk and she acted like she could'nt be bothered. None of the tv channels worked. Not even the local channels. The only good thing was that we were able to use our netflix account on the tvs for the kids. We also had a huge issue with getting towels .When we would ask for them they'd either say they had none available or they would give us 2 towels for 4 people. I definitely will not be booking at this hotel again.

Great customer service

the only thing that ruined my experience was the smell of dead skunk in the last couple days of our stay

Friendly staff, the rooms are very spacious, and their breakfast is one of the best I’ve had from other hotels.

The property seems tired and worn. The size of the suite we stayed in was nice and the staff was friendly, but no tissues and 1/2 roll of TP was all that was provided. Underwhelmed and overpriced compared to other Marriott places i have stayed

Would not stay here again.

The front desk clerk was super nice. Tried to make coffee but all the cups were dirty so I had to wash them. The breakfast was very busy but the eggs were cold.

Convenient location with breakfast. I wish there was a play area or playset for children. If they are not going to bring back the evening reception then an option for wine etc. nightly etc. We were disappointed the reception wasn't included as advertised by Expedia.

When we got to the hotel and checked in, I was not informed that I did not get the room that I booked that morning. It wasn't until i got to the room, that I found out it was a completely different room. I went down to talk to the front desk clerk and he said "Oh I forgot to tell you we sold out of your room." When I booked that room earlier in the morning, there were 3 reservations left. So, there should have been at least one room for my family and I. We were going to let it slide and talk to the manager in the morning about getting a portion of what we paid for the room back since it was a smaller room, but the room was dirty. There was some kind of sticky stain on one of the nights stands (definitely not a scratch in the wood). Fixtures were dirty, water stains in the ceiling. There was still trash from a previous guest in there. Significant mold in the cabinet underneath the sink. Someone elses hair in the drawers. At that point after only being in there for 10 minutes, we decided to cancel our stay. Ended up having to stay with a family member last minute. Terrible experience. In all my time using Hotels.com, this is the first bad experience I have had. The Hotels.com app wont even let me post the pictures.

Very nice hotel with nice big room. Check in was a breeze. Room could have been cleaner, shower had lots of hair on walls as of previous guest had a trim. The rest of the restroom was very dusty