Residence Inn by Marriott San Antonio North/Stone Oak

The location

It was close to my doctor's office. The place could use some remodeling.

.

* Cleanliness & Comfort: Aside from the desk and shakers, the rest of the room appeared clean. The bed comfort was a solid 8 out of 10. * Bathroom: The shower was well-stocked with shampoo, conditioner, and body wash. * Breakfast: The complimentary breakfast tasted good. My only suggestion for improvement would be adding a microwave for guests who prefer to heat their food up a bit more. * Cleanliness: Right when we walked in, we found a tiny cockroach on the desk. Additionally, the salt and pepper shakers had melted cheese on them, meaning they had not been properly cleaned before our arrival. * Room Features: The refrigerator drawer was missing its top cover, so items placed there just fell straight to the bottom of the drawer. * AC Issues: The window AC unit was far too small for the room. The main cooling unit for the kitchen and living area struggled significantly; even though it was set to 70°F, it never dropped below 73°F. * Amenities: While the pool was okay, the whirlpool was out of order and looked poorly maintained. It is a fine place to stay, but management needs to address these minor maintenance and housekeeping details.

Location Hallway and building stink like shit, and dirty.

Nothing i was supposed to relax and i was stressed the whole time. Roaches when I arrived, dust everywhere, hair in the shower and blood stains on pillow. If that was not enough someone try breaking in my room opening door at 2 am and no one went to help until 3 something that police arrived. The person was still outside my room.

Friendly staff, God bless them :) John 10:28

The hotel was not as pictured. Very outdated and not clean. The room I booked was not available. The first room the a/c did not work. Switched rooms and the refrigerator did not work, room smelled like mildew, the ceiling over the shower was collapsing, there was water stains on the ceiling, mold was present inside the ac vents.

Do not stay at this hotel unless you know for sure your room will have air conditioning! When we first arrived, they did not have the type of room we reserved. Then, they gave us two rooms, where one was 80 degrees!! The other throughout the night got up to about 77!! It was HOT!! To say our experience was horrible is an understatement!! Zoe and Christine definitely did their best do accommodate us and the issues we experienced. Drew (one of the managers) but said he was only over maintenance, and he was so rude when I called. Then at the end, he just hung up. Hemo, the other manager never showed up when he said he would. It’s just obvious, do not rent a room out if they don’t have adequate air conditioning during a Texas summer!

The staff was helpful and kind especially the laundry service. However, the wall had dust clinging to the entirety of the wall above the bed. Some corner in the hallway had wallpaper coming up. Lightbulbs were out in the front entrance parking lot. Hobo was in parking lot laid out. When I looked out my window in the courtyard there were a couple of grocery store carts. Upon walking to my room I saw trash in the hallway. My room was clean but old and needed updating. The bathtub was old and had wear from rust that seemed to be painted or lacquered over with ceramic paint of some sort. Overall the entire hotel needs a complete renovation and updating. The coffee and eggs were terrible and partially burned but the waffles were great.

Superb

It is an old property. I found a roach and insect in my room.Breakfast and coffee were good.

Kitchen staff was very friendly and helpful

Terrible, terrible, terrible!!!

this is a non smoking please but the smell of mariaguana was super strong and they did nothing about it. The phone to ask for help does not work and they did nothing about it, I called because I forgot very expensive glasses and their phone was always busy. The ice machine was not working some things are broken in the hotel and nothing is done.. one more thing they do not clean your room while you are there. Also the day of check out at 830 they were telling us that we needed to check out when check out is at 12 pm...

The hotel was adequate. The breakfast was okay. The room was far from the elevator. The pool could use some work. It was a little unnerving because security was always looking at you, made you feel as though you were a suspect. I liked that it is right off the highway and not far from a Crisby Kreme store where you can see donuts made. Would I stay again? Not sure. Probably only if I have to. The nightly rate was good.

Starting with the check in, that went well. The employees were very welcoming, helpful and polite, making check in a breeze and comfortable. The room was nice, clean and very roomy. Only downfall was the TVs were outdated so no streaming services were provided(Netflix, Hulu, Disney+) just regular cable. Also the room did not have central air(A/C) they had loud noisy window units that couldn’t sustain cooling such a big space. Having it been a Marriott I feel things Iike that should be updated and the room should have been off limits due to the non working AC in this hot Texas weather.

Passable

Decent location and price No working Ice machines, room and hallways smelled like mildew, gym only has two machines and some dumbbells.

No working Ice machines, room and hallways smelled like mildew, gym only has two machines and some dumbbells.

Location The pullout mattress was very old.

The pullout mattress was very old.

My review is not just for the hotel but for hotels.com. Hotels. com cancelled my booking and when I got there I didn't have a room. The staff was wonderful enough to help us and offer 2 rooms instead of the 1 I booked. The hotel staffed made it a better stay but hotels.com tried to ruin it. As of 6/19/26 I have not heard back from hotels.com as to getting my money back because I was charged twice.

This place was trash, nasty, rundown, and down right ugly. I really want my money back ASAP

1st asked for a 2 bedroom suite; that is what I booked when I arrived they had to split us; glad my party was old enough; 2nd billed for a pet fee; my animal is a service dog; still waiting for that credit to adjust. 3rd the pool needs a deep cleaning and the hot tub would not work. Gym floor was wet; the free breakfast needs a new chef or pre-cooked vendor needs to be changed. I hope they go under renovation soon for the price and the property is not worth it. Sorry to the staff ; I know yall are doing the best you can .

Superb

We enjoyed our stay!

Hotel is aging, has seen a lot of use, housekeeping not so good, breakfast good, even numbered rooms are quieter as they don't face the noisy Costco loading dock with its early morning truck deliveries.

Great stay.

Location was great, it was quiet, staff was very friendly It is on the older side, could use some refreshing . and the breakfast was really lacking both mornings I was there

It is on the older side, could use some refreshing . and the breakfast was really lacking both mornings I was there

Good

My tv didn’t work the air didn’t work and no cold water

Exceptional

As a Marriott loyalist, this property fell short of the brand’s standards I’ve come to expect. The rooms and common areas are in need of a thorough deep clean and significant updates. Unfortunately, I won’t be returning, and I’d hesitate to recommend this location to fellow travelers.

It was in a good location for our needs. The staff were good, pleasant, and helpful. The room was very dated old unclean the bed’s uncomfortable. No pressure in the shower and no hot water only warm.The first room we had was filthy, asked for a different room that night. They didn’t have one, However got one in the morning. This was ok

It was in a good location for our needs. The staff were good, pleasant, and helpful. The room was very dated old unclean the bed’s uncomfortable. No pressure in the shower and no hot water only warm.The first room we had was filthy, asked for a different room that night. They didn’t have one, However got one in the morning. This was ok

Room was very clean

I

Exceptional

This has been a great hotel to stay at. My doctor's office is around the corner. You have at least 3 restaurants within walking distance. You also have Walmart and Costco nearby. Just didn't like that whomever was staying at the 4th floor above us kept on stepping hard since 5am. Also the water pressure was low this time around.

Yes it was great..Hot Tub. Location very convient

Didn't use and i didn't feel safe enough to go there

Spacious room and conveniently located to restaurants

Everything was just right!!

It was good, but shower was very dirty and sofa bed mattress was terrible.

The two ladies that work there are the reason I stayed, I didn't get their names but they work the 3 to 11 shifts, absolutely beautiful people, so welcoming, so friendly so professional they truly need to teach a customer service class.

Everything was awesome, the room was more then comfortable, and the breakfast really came in handy!!

There was mold in the bathroom on the walls. The tub had stains, and a rubber mat covering up all the other stains and discoloration. There were also stains on the couch and carpets. I made another review, and someone called me regarding it. Stating they were doing renovations. I asked more than one employee if they were working on upgrades for the hotel. Their response was not that I'm aware of. So that also told me they are not truthful.

All the staff was fantastic!

Room very clean and comfortable

Sierra the front desk clerk was fantastic; cordial, friendly, and efficient.

The staff was so nice!!

Needs major update! The rooms were dirty. Staff was friendly!

Check in staff were very friendly and accommodating. Location is convenient to everything I needed

Room clean, very nice staff!

Clean rooms beds are great

The quality you expect from a Marriott brand and with a Residents Inn feel. Very enjoyable stay!

I didn't like that we were charged 2.50 per night for the parking

The room looked outdated. The beds were not comfortable. the skirt around bed was torn. The sofa bed was not appealing. Tattered carpet. Wallpaper looked to be peeling and not sure but May looked like mold. Staff was friendly. I personally would not return.

N/a

Great place to stay

Great place to stay

I normally do not say nothing negative but this hotel smelled like pee and wet dog through out the hallways and when we enter the room it also smell dirty, it was dusty and the carpet near the fire place was missing a piece. I had driven 12 hours and I did not expect to walk into this hotel. I had picked this hotel because I have stay in previous ones like this one but I never had this experience. I had to check out the next day and still got charge for their fees for canceling but I was not going to stay there with my family.

Clean

After checking in and showering, I sat to eat at the dining table and found a roach on the table. I turned around and there were several roaches scurrying around the counters. I immediately called the front desk; they gave me another room. the other room was better but still had tiny dead bugs on one of the beds. It was so late that I didn't have any other options, so I stayed in the cleaner of the beds. I got up early and checked out, since my booking was with a 3rd party they could not comp my room. I just hope they take my advice and fumigate that entire hotel.

The stay was great except for the spring mattress because every time we rolled over, you can feel all the springs! We sleep on a foam matters and this was 4 out of 10 for the matters.

Leaks when it rains. Does not provide complimentary water but it is displayed in the entrance in a bag.

For the price with having buffet breakfast, a pool with a hot tub, and a basketball court, you could not beat this. Staff was exceptionally kind and helpful. Great location.

nice place

I liked every room had a kitchen, living rm and separate bed rm. Nice firm bed, the bat tub could have used a matt and it appeared dingy. Overall i was satisfied with the rm for what it cost. Ah and the breakfast was good and filling. Cerals, eggs, sausage, bread and bagels

Second time staying here, very nice rooms

this place is very rundown. And the room had a window air conditioner that did not even cool in a peak San Antonio summer.

I love the location, but they need to remodel, there were some issues, kitchen sink leaking, the tub on the shower the water was not

Hotel in general ok, but old, bathtub with rust, cockroaches, and old, and dirty and old sofa. Gym worked only 1 equipment. Service was good , but hotel was old

This hotel is very outdated, all the bedding stuff is stained the bed skirt is stained the laundry facility is nasty and old i will probably end up sleeping in my car at the airport. Marriott should be asahmed of themselves

The whole staff rocks!

It was a short two night stay. Did not have a chance to use the pool or hot tub because of constant threat of thunderstorms. Front desk staff super friendly and accommodating. Housekeeping staff efficient and responsive. Hot complimentary breakfast adequate and decent variety. All day coffee bar nice addition. Nice Stay at Stone Oak

Its was good but there was a few roaches in the room

Nice property and easy access to highway. Staff was very friendly and helpful. The beds were not comfortable and the bedding was lacking. Our fitted sheet kept popping off and they don’t have any mattress protection. The property was kept fairly clean but the bathrooms seemed like they were just quickly wiped down and not actually cleaned. The pool and hot tub were nice and my kids enjoyed them. Breakfast was okay. It was a holiday weekend and I don’t think they were prepared to serve so many guests. We got tired of waiting for things to be refilled and ended up going to the donut shop right next door. Overall it was a good stay for the price and we would stay again.

Everything is excellent, we just found some insects in the room.

Pool and hot tub very nice! Front desk very welcoming and nice great breakfast. Definitely would stay again

However, the hotel itself is quite dated and needs maintenance. The hallway carpet had a noticeable smell, which was off-putting. In the room, the sofa bed was uncomfortable — springs were sticking out, and we had to use the sofa cushions just to make it usable. The shower knob was broken and required extra force to operate, and the toilet wobbled when we sat on it. Overall, while the staff and location were positives, the condition of the facilities really impacted the comfort of our stay.

It was a great place to stay with family.

The first room I was given had a broken air conditioning unit, and I discovered blood stains on the bedsheets — an unacceptable hygiene issue. I requested to be moved to another room, only to find that the bathroom in the new room had mold on the walls and brown rings in the tub. Unfortunately, the overall lack of cleanliness and maintenance throughout both rooms made it impossible to continue my stay. I would not recommend this hotel based on my experience.

Saian and staff were fabulous! God bless you all :) John 10:28

Good spot to stay

location was good because you were around food within the walking distance and things to do. we had issues with a roach in one of our rooms. we also checked out of a room that due to level of membership would automatically refund the following day we had booked but the front desk guy didn’t check us out. he also didn’t even acknowledge when we stated there was roaches in one of the rooms. the location is fine but customer service was definitely lacking in the simplest way. we don’t need to be catered to but if someone says they have roaches in a room, you should at least acknowledge, apologize and seem like you care about the cleanliness of your establishment.

Very welcoming from check in to check out. The room was so spacious. It was a one-bedroom suite with full kitchen. Very clean. It was like an apartment. Loved it!!!

They had a bunch of sales guys from Brooks Pest Solutions there and each night they got drunk a rode Setways all over the hotel while being obnoxiously loud and then the second night they beat on my door for 10-15 minutes until I opened it up and they were clearly drunk and said they were on the wrong floor.

Pool felt great but is ready for a good scrub. Rooms are big and we'll appointed. Good location, food nearby & it's a safe neighborhood.

I didn’t get resting because they had fire alarm, we have to get out immediately staying outside for two hours with cold air

The guests in a room across the hall had a loud party with music you could “feel” in our room. Reported to front desk but still went on past 10. Room and bed were comfortable. Good breakfast. Lots of restaurants in the area.

Repeatedly I tried to communicate with you after getting sick resulting in ER and have heard nothing on my cancellation request!

Everything was great and staff was excellent

Very nice staff.

Tired facility in need of repairs. Staff service was very good though.

This experience was awful. Cheap tattered carpet, non-functional shower curtain, MOLD-SMELLY towels, burned and dry breakfast, TERRIBLE AC AND INTERNET, broken remote. We had the 1 bedroom suite. Evidence of someone trying to break into my jeep. Had to pay for parking. My goal is to stay at each Residence Inn and this was the worse.

Check in was amazing and love the room

Decent place to stay

easy / clean

Space is not big enough. Charged parking fee.

Everything about our stay was great . Would stay here again!

It was a very pleasant place to stay and the price is excellent.

No complaints other than the hotel is very dated

I enjoyed my stay here. Everyone was very accommodating and the property was clean and nice. Breakfast was always fresh and on time. I particularly enjoyed working with Tracy at the front desk, as she went over and beyond to make sure my stay was enjoyable.

My car was broken into while I was parked in front of the building. Several items were stolen. I was informed that management would contact me, but an hour later, no one had the courtesy of speaking to me. Since there are no cameras outside, there was nothing that could be done.

I tried a Holiday inn express last lime and this was way better. Room was huge, full refrigerator, stove top and microwave. They would’ve gotten an EXCELLENT but the hot tub was broken and not available and I picked this Marriot because of the hot tub for my injured shoulder! All the employees were great and did everything to assist me!

Unfortunately I have not had the best experience with my last 2-3 stays with Marriott. This last stay at Residence Inn stone oak was by far my worst stay. Very outdated, closets broken and mirrors damaged. Room was not properly cleaned as you could see the food and grease stains from someone cooking and touching the outlets in the kitchen. Mattress old and torn fabric hanging underneath clearly visible. Bathroom not clean tub and toilet had hair. I’m just disgusted as a longtime customer. Hopefully this location can fix these issues.

First time staying there but I loved it very much love that there was a kitchen great room great service definitely stay there again thank you

Comfortable

Noise of the heater was bad all night too loud

Tracy at the front desk was very helpful ! We enjoyed the place a lot because it was very convenient to all the amenities especially Costco next door 😂 nice clean place.

I was there for a week and only got my room cleaned once even though they were supposed to clean it ever other day. I had to go to the front desk to get them to clean it that one time. Hotel staff was very friendly during my interactions.

Our room had a patch of exposed carpet with wires sticking out near the bathroom. The patch of exposed flooring was not properly covered. Our room placement was across the fence from a large reception area for a large retailers who had shipments throughout the night. It was hard to stay asleep during deliveries.

The room was spacious and overall pretty clean. The assistant GM was helpful and offered free cookies and hot chocolate downstairs which was pretty nice for the family. The only reason I will give it 3 stars is because I saw a small roach in the kitchen sink in the suite I rented.

Staff was incredibly friendly and warm. Breakfast offered plant based and gluten free options. Room was a bit dirty (spots of something on the back of the bathroom door, but i just wiped it down) but overall was very well kept and nice. Loved that it had a living room with sofa bed and 2 bedrooms and 2 bathrooms! Amazing room and i would definitely go back.

Ugh j b rf

Excelente

Confortable