Residence Inn by Marriott San Antonio North/Stone Oak

Security Lock was not in working condition, screws coming out of latch. I brought it up at checkout and attendant was apologetic and said she’d put in maintenance request. Fireplace was broken, window AC units were loud. $3.50 charge for “security” for parking who was scrolling on his phone.

Vote

Yes, the hotel seems to be losing its Marriott standard. The sheets did not look like they were fresh and they were very wrinkled. The tub was peeling and the corner of the bathroom was peeling off. The wallpaper and the carpet were bubbled.

The pool was freezing cold and it was 95F outside. NO MANAGEMENT ON SITE EVER. No working dishwasher. Holes in the filthy carpet Filthy old tub/shower NO WATER PRESSURE POOR FOOD AT BREAKFAST DAYS WITH LITTLE TO NO FOOD Old TVs with no channels Freezing air conditioning at night Don’t book here EVER. We wasted 10 days here with no offer to fix or compensate us.

Great affordable choice for a quick overnight stay.

The bathtub drain was broke, the door lock and deadbolt broke, the carpet was gross, the front desk seemed to get irritated if you asked for anything. The breakfast was okay, the bed was comfortable. I thought it was very sweet that the housecleaning staff made our Kleenex into flowers.

There was no AC and no other rooms available

Room was horrible. One of the walls was moldy. Restroom was nasty. Toilet had a brown rim around it. No trash bags in the room. Had to go ask the front desk trash bags. We booked a room with a king size bed and got a queen bed. When I told the front desk they told me that was their biggest bed but they are advising as king. A/c was a window house unit. Will never stay at a residence in again.

It was never mentioned anywhere before we booked this place that the hot tub and pool were not in working order. The breakfast was decent however they would not do ongoing cleaning so the breakfast area was pretty trashy. Food all over the floor and the attendant just standing there. The rooms are the best part about this place. We had a two bedroom with a full kitchen dining room living room and that was awesome. However, we did find some dead bugs in our place and the tubs in the bathrooms were worn down and this place really needs to be updated. There were some things on the walls that looked like rust. The wallpaper was pulling away from the wall. Like if they keep up with the maintenance of the amenities and keep the place clean and do some updating this place would be phenomenal.

The lack of maintenance makes the place look abandoned.

I had to sleep in the lobby because the AC unit in my room wasn’t working. It was so hot in there. I felt like a sauna and when I asked the front desk about getting a refund or getting some assistance with this, they told me their boss wasn’t coming until Monday since it was Labor Day weekend and I’ve been trying to call the property on and off no one ever answers and I just want my money back I only booked here because I needed something last minute and I think this is probably the worst place. I’ve stayed in the only thing good about the room is that the bathroom is somewhat renovated, but it stunk like armpit. Everything was old in the building only has one elevator and it’s a size of a closet I’d only recommend staying here if you’re literally only going to just leave your bags there and leave and be out most of the night and may come back for an hour or two other than that, I would not spend my entire day in this room. I didn’t even get to sleep in my room. I can’t believe I had to sleep in the hotel lobby.

The staff was super nice and very helpful in all that was needed during our stay. nothing

Very friendly staff, good breakfast.

Hotel not been taking care of. Very unkept. We checked in the room sheet are very dirty. asked to change to different room and not much better. Moldy Smell, not clean room. Front desk hanged up my calls. Overall, just not pleasant stay.

DO NOT BOOK! Dirty moldy smell as soon as you exit the elevators on the first floor. Dirty Pool, Dirty Spa, Dirty doors! Our 2 bedroom suite DID NOT have central air. They put 3 window units in. Bugs were able to get in under the cracks of the windows. ZERO PRIVACY because the curtains are long and if you close them you wouldn’t get any air. The kitchen was dirty, dishwasher was exposed from under the cabinet. The sink was filthy, old rusty,crusty fixtures. We had to bleach the refrigerator because it had a dirty moldy smell. We came to visit our airman for Labor Day weekend and didnt want to ruin it complaining but never ever agin would I stay here!

Friendly accommodating staff.

Room had all the things we needed to cook a few meals. Hotel very close to all local attractions which is what we were looking for.

We booked a two queen bed suite and we arrived at the hotel at 10 PM. They said they were sold out and were not the first person they had to tell that too. There was a glitch in the system. It was a total nightmare. We had no power at the house, which is why we needed a room and we end up having to go back to the house and sweat our butts off.

The hotel was just fine. staff very nice but the rooms no good. they gave us a room in third floor, the microwave was broken, there was cockroaches in the bathroom, we killed 2 of them ourselves. I requested to be moved to another room and we've move to the 4th floor. It was decent but I couldn't sleep thinking of cockroaches. I was there just for one night but I will never go back

Roach, unclean, old, tv in livingroom did not work, doors were filthy throughout the hotel. We could not stay the second night it was so gross. We lost our money, but chose to go to a different hotel.

The location

The place could use some remodeling.

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Location Hallway and building stink like shit, and dirty.

* Cleanliness & Comfort: Aside from the desk and shakers, the rest of the room appeared clean. The bed comfort was a solid 8 out of 10. * Bathroom: The shower was well-stocked with shampoo, conditioner, and body wash. * Breakfast: The complimentary breakfast tasted good. My only suggestion for improvement would be adding a microwave for guests who prefer to heat their food up a bit more. * Cleanliness: Right when we walked in, we found a tiny cockroach on the desk. Additionally, the salt and pepper shakers had melted cheese on them, meaning they had not been properly cleaned before our arrival. * Room Features: The refrigerator drawer was missing its top cover, so items placed there just fell straight to the bottom of the drawer. * AC Issues: The window AC unit was far too small for the room. The main cooling unit for the kitchen and living area struggled significantly; even though it was set to 70°F, it never dropped below 73°F. * Amenities: While the pool was okay, the whirlpool was out of order and looked poorly maintained. It is a fine place to stay, but management needs to address these minor maintenance and housekeeping details.

Nothing i was supposed to relax and i was stressed the whole time. Roaches when I arrived, dust everywhere, hair in the shower and blood stains on pillow. If that was not enough someone try breaking in my room opening door at 2 am and no one went to help until 3 something that police arrived. The person was still outside my room.

Friendly staff, God bless them :) John 10:28

The hotel was not as pictured. Very outdated and not clean. The room I booked was not available. The first room the a/c did not work. Switched rooms and the refrigerator did not work, room smelled like mildew, the ceiling over the shower was collapsing, there was water stains on the ceiling, mold was present inside the ac vents.

Do not stay at this hotel unless you know for sure your room will have air conditioning! When we first arrived, they did not have the type of room we reserved. Then, they gave us two rooms, where one was 80 degrees!! The other throughout the night got up to about 77!! It was HOT!! To say our experience was horrible is an understatement!! Zoe and Christine definitely did their best do accommodate us and the issues we experienced. Drew (one of the managers) but said he was only over maintenance, and he was so rude when I called. Then at the end, he just hung up. Hemo, the other manager never showed up when he said he would. It’s just obvious, do not rent a room out if they don’t have adequate air conditioning during a Texas summer!

The staff was helpful and kind especially the laundry service. However, the wall had dust clinging to the entirety of the wall above the bed. Some corner in the hallway had wallpaper coming up. Lightbulbs were out in the front entrance parking lot. Hobo was in parking lot laid out. When I looked out my window in the courtyard there were a couple of grocery store carts. Upon walking to my room I saw trash in the hallway. My room was clean but old and needed updating. The bathtub was old and had wear from rust that seemed to be painted or lacquered over with ceramic paint of some sort. Overall the entire hotel needs a complete renovation and updating. The coffee and eggs were terrible and partially burned but the waffles were great.

It is an old property. I found a roach and insect in my room.Breakfast and coffee were good.

Kitchen staff was very friendly and helpful

Terrible, terrible, terrible!!!

this is a non smoking please but the smell of mariaguana was super strong and they did nothing about it. The phone to ask for help does not work and they did nothing about it, I called because I forgot very expensive glasses and their phone was always busy. The ice machine was not working some things are broken in the hotel and nothing is done.. one more thing they do not clean your room while you are there. Also the day of check out at 830 they were telling us that we needed to check out when check out is at 12 pm...

The hotel was adequate. The breakfast was okay. The room was far from the elevator. The pool could use some work. It was a little unnerving because security was always looking at you, made you feel as though you were a suspect. I liked that it is right off the highway and not far from a Crisby Kreme store where you can see donuts made. Would I stay again? Not sure. Probably only if I have to. The nightly rate was good.

Starting with the check in, that went well. The employees were very welcoming, helpful and polite, making check in a breeze and comfortable. The room was nice, clean and very roomy. Only downfall was the TVs were outdated so no streaming services were provided(Netflix, Hulu, Disney+) just regular cable. Also the room did not have central air(A/C) they had loud noisy window units that couldn’t sustain cooling such a big space. Having it been a Marriott I feel things Iike that should be updated and the room should have been off limits due to the non working AC in this hot Texas weather.

No working Ice machines, room and hallways smelled like mildew, gym only has two machines and some dumbbells.

The pullout mattress was very old.

My review is not just for the hotel but for hotels.com. Hotels. com cancelled my booking and when I got there I didn't have a room. The staff was wonderful enough to help us and offer 2 rooms instead of the 1 I booked. The hotel staffed made it a better stay but hotels.com tried to ruin it. As of 6/19/26 I have not heard back from hotels.com as to getting my money back because I was charged twice.

This place was trash, nasty, rundown, and down right ugly. I really want my money back ASAP

1st asked for a 2 bedroom suite; that is what I booked when I arrived they had to split us; glad my party was old enough; 2nd billed for a pet fee; my animal is a service dog; still waiting for that credit to adjust. 3rd the pool needs a deep cleaning and the hot tub would not work. Gym floor was wet; the free breakfast needs a new chef or pre-cooked vendor needs to be changed. I hope they go under renovation soon for the price and the property is not worth it. Sorry to the staff ; I know yall are doing the best you can .

We enjoyed our stay!

Hotel is aging, has seen a lot of use, housekeeping not so good, breakfast good, even numbered rooms are quieter as they don't face the noisy Costco loading dock with its early morning truck deliveries.

Great stay.

It is on the older side, could use some refreshing . and the breakfast was really lacking both mornings I was there

My tv didn’t work the air didn’t work and no cold water

As a Marriott loyalist, this property fell short of the brand’s standards I’ve come to expect. The rooms and common areas are in need of a thorough deep clean and significant updates. Unfortunately, I won’t be returning, and I’d hesitate to recommend this location to fellow travelers.

It was in a good location for our needs. The staff were good, pleasant, and helpful. The room was very dated old unclean the bed’s uncomfortable. No pressure in the shower and no hot water only warm.The first room we had was filthy, asked for a different room that night. They didn’t have one, However got one in the morning. This was ok

Room was very clean

I

This has been a great hotel to stay at. My doctor's office is around the corner. You have at least 3 restaurants within walking distance. You also have Walmart and Costco nearby. Just didn't like that whomever was staying at the 4th floor above us kept on stepping hard since 5am. Also the water pressure was low this time around.

Love the property u can cook also has a fridge microwave love it

Friendly staff

Yes it was great..Hot Tub. Location very convient

Didn't use and i didn't feel safe enough to go there

Spacious room and conveniently located to restaurants

Everything was just right!!

The smell of the hallways

Everything from the room to the staff Nothing

It was good, but shower was very dirty and sofa bed mattress was terrible.

The two ladies that work there are the reason I stayed, I didn't get their names but they work the 3 to 11 shifts, absolutely beautiful people, so welcoming, so friendly so professional they truly need to teach a customer service class.

Everything was awesome, the room was more then comfortable, and the breakfast really came in handy!!

The hotel is comfortable in nice location. The staff was exceptional.

There was mold in the bathroom on the walls. The tub had stains, and a rubber mat covering up all the other stains and discoloration. There were also stains on the couch and carpets. I made another review, and someone called me regarding it. Stating they were doing renovations. I asked more than one employee if they were working on upgrades for the hotel. Their response was not that I'm aware of. So that also told me they are not truthful.

All the staff was fantastic!

Room very clean and comfortable

Sierra the front desk clerk was fantastic; cordial, friendly, and efficient.

The staff was so nice!!

Needs major update! The rooms were dirty. Staff was friendly!

Check in staff were very friendly and accommodating. Location is convenient to everything I needed

Room clean, very nice staff!

Clean rooms beds are great

The quality you expect from a Marriott brand and with a Residents Inn feel. Very enjoyable stay!

I didn't like that we were charged 2.50 per night for the parking

The room looked outdated. The beds were not comfortable. the skirt around bed was torn. The sofa bed was not appealing. Tattered carpet. Wallpaper looked to be peeling and not sure but May looked like mold. Staff was friendly. I personally would not return.

N/a

Great place to stay

Great place to stay

I normally do not say nothing negative but this hotel smelled like pee and wet dog through out the hallways and when we enter the room it also smell dirty, it was dusty and the carpet near the fire place was missing a piece. I had driven 12 hours and I did not expect to walk into this hotel. I had picked this hotel because I have stay in previous ones like this one but I never had this experience. I had to check out the next day and still got charge for their fees for canceling but I was not going to stay there with my family.

Clean

After checking in and showering, I sat to eat at the dining table and found a roach on the table. I turned around and there were several roaches scurrying around the counters. I immediately called the front desk; they gave me another room. the other room was better but still had tiny dead bugs on one of the beds. It was so late that I didn't have any other options, so I stayed in the cleaner of the beds. I got up early and checked out, since my booking was with a 3rd party they could not comp my room. I just hope they take my advice and fumigate that entire hotel.

The stay was great except for the spring mattress because every time we rolled over, you can feel all the springs! We sleep on a foam matters and this was 4 out of 10 for the matters.

Leaks when it rains. Does not provide complimentary water but it is displayed in the entrance in a bag.

For the price with having buffet breakfast, a pool with a hot tub, and a basketball court, you could not beat this. Staff was exceptionally kind and helpful. Great location.

nice place

I liked every room had a kitchen, living rm and separate bed rm. Nice firm bed, the bat tub could have used a matt and it appeared dingy. Overall i was satisfied with the rm for what it cost. Ah and the breakfast was good and filling. Cerals, eggs, sausage, bread and bagels

Second time staying here, very nice rooms

this place is very rundown. And the room had a window air conditioner that did not even cool in a peak San Antonio summer.

I love the location, but they need to remodel, there were some issues, kitchen sink leaking, the tub on the shower the water was not

Hotel in general ok, but old, bathtub with rust, cockroaches, and old, and dirty and old sofa. Gym worked only 1 equipment. Service was good , but hotel was old

This hotel is very outdated, all the bedding stuff is stained the bed skirt is stained the laundry facility is nasty and old i will probably end up sleeping in my car at the airport. Marriott should be asahmed of themselves

The whole staff rocks!

It was a short two night stay. Did not have a chance to use the pool or hot tub because of constant threat of thunderstorms. Front desk staff super friendly and accommodating. Housekeeping staff efficient and responsive. Hot complimentary breakfast adequate and decent variety. All day coffee bar nice addition. Nice Stay at Stone Oak

Its was good but there was a few roaches in the room

Nice property and easy access to highway. Staff was very friendly and helpful. The beds were not comfortable and the bedding was lacking. Our fitted sheet kept popping off and they don’t have any mattress protection. The property was kept fairly clean but the bathrooms seemed like they were just quickly wiped down and not actually cleaned. The pool and hot tub were nice and my kids enjoyed them. Breakfast was okay. It was a holiday weekend and I don’t think they were prepared to serve so many guests. We got tired of waiting for things to be refilled and ended up going to the donut shop right next door. Overall it was a good stay for the price and we would stay again.

Everything is excellent, we just found some insects in the room.

Pool and hot tub very nice! Front desk very welcoming and nice great breakfast. Definitely would stay again

However, the hotel itself is quite dated and needs maintenance. The hallway carpet had a noticeable smell, which was off-putting. In the room, the sofa bed was uncomfortable — springs were sticking out, and we had to use the sofa cushions just to make it usable. The shower knob was broken and required extra force to operate, and the toilet wobbled when we sat on it. Overall, while the staff and location were positives, the condition of the facilities really impacted the comfort of our stay.

It was a great place to stay with family.

The first room I was given had a broken air conditioning unit, and I discovered blood stains on the bedsheets — an unacceptable hygiene issue. I requested to be moved to another room, only to find that the bathroom in the new room had mold on the walls and brown rings in the tub. Unfortunately, the overall lack of cleanliness and maintenance throughout both rooms made it impossible to continue my stay. I would not recommend this hotel based on my experience.

Saian and staff were fabulous! God bless you all :) John 10:28

Good spot to stay

location was good because you were around food within the walking distance and things to do. we had issues with a roach in one of our rooms. we also checked out of a room that due to level of membership would automatically refund the following day we had booked but the front desk guy didn’t check us out. he also didn’t even acknowledge when we stated there was roaches in one of the rooms. the location is fine but customer service was definitely lacking in the simplest way. we don’t need to be catered to but if someone says they have roaches in a room, you should at least acknowledge, apologize and seem like you care about the cleanliness of your establishment.

Very welcoming from check in to check out. The room was so spacious. It was a one-bedroom suite with full kitchen. Very clean. It was like an apartment. Loved it!!!

They had a bunch of sales guys from Brooks Pest Solutions there and each night they got drunk a rode Setways all over the hotel while being obnoxiously loud and then the second night they beat on my door for 10-15 minutes until I opened it up and they were clearly drunk and said they were on the wrong floor.

Pool felt great but is ready for a good scrub. Rooms are big and we'll appointed. Good location, food nearby & it's a safe neighborhood.

I didn’t get resting because they had fire alarm, we have to get out immediately staying outside for two hours with cold air

The guests in a room across the hall had a loud party with music you could “feel” in our room. Reported to front desk but still went on past 10. Room and bed were comfortable. Good breakfast. Lots of restaurants in the area.

Repeatedly I tried to communicate with you after getting sick resulting in ER and have heard nothing on my cancellation request!

Everything was great and staff was excellent

Very nice staff.

Tired facility in need of repairs. Staff service was very good though.

This experience was awful. Cheap tattered carpet, non-functional shower curtain, MOLD-SMELLY towels, burned and dry breakfast, TERRIBLE AC AND INTERNET, broken remote. We had the 1 bedroom suite. Evidence of someone trying to break into my jeep. Had to pay for parking. My goal is to stay at each Residence Inn and this was the worse.

Check in was amazing and love the room

Decent place to stay

easy / clean

Space is not big enough. Charged parking fee.

Everything about our stay was great . Would stay here again!

It was a very pleasant place to stay and the price is excellent.

No complaints other than the hotel is very dated