Residence Inn by Marriott San Antonio Downtown Market Square

The sheets had an unpleasant smell, and the bathroom was not very clean. I found hair behind the bathroom area before even using it. The hotel also had an older, musty smell throughout the property. Overall, I feel the hotel could use some upgrades and better cleaning. Unfortunately, I was not satisfied with my stay and would not book here again.

clean room and excellent staff and the shuttle ride to the riverwalk

Very good

Always a good time. Some of the nicest staff ever. Treated our family so great. Bed comfortable. Breakfast was great. Shuttle drivers were always ready to take us somewhere.

Exceptional

Clean and affordable Good value

Clean and affordable Good value

The spacious room and basketball court

The spacious room and basketball court

Staff was friendly and outgoing. Breakfast was great.

Very good

Housekeeping & Front desk were so sweet & kind

Superb

The rooms are very roomy lots of space and the suites have everything you need to cook a meal and anything else Just a little problem wuth checkin but the gentlemen working made it right and took care of the problem. Very helpful

The rooms are very roomy lots of space and the suites have everything you need to cook a meal and anything else Just a little problem wuth checkin but the gentlemen working made it right and took care of the problem. Very helpful

Exceptional

excellent

clean room, smells good, stuff was friendly, breakfast was good nothing

clean room, smells good, stuff was friendly, breakfast was good nothing

Value Couch was very uncomfortable sunken in on one end giving no cushion

Value Couch was very uncomfortable sunken in on one end giving no cushion

The noise of the people above us so early in the morning

How close it was to the Riverwalk The noise of the people above us so early in the morning

Having the kitchen. Front desk person was really helpful in giving me way to hook up to the internet with a hotspot. Some things are getting tired and need to be fixed. The sliding closet doors need to be replaced. And the wall in the bathroom needs patching and paint. Nothing really was a problem just needs to be dealt with.

Having the kitchen. Front desk person was really helpful in giving me way to hook up to the internet with a hotspot. Some things are getting tired and need to be fixed. The sliding closet doors need to be replaced. And the wall in the bathroom needs patching and paint. Nothing really was a problem just needs to be dealt with.

We loved everything about this hotel. The shuttle ride from the airport with Al was fun and educational and Carlos at the front desk was especially helpful, but all staff were friendly and good at their jobs. .The breakfast selection was one of the best we have ever had at any hotel. The room was comfortable and spacious. We used the shuttle to the Riverwalk a few times, but the walk to and from was nice in the moderate weather we enjoyed.. all but one afternoon. We did not have a car there and the Hop On Hop Off tour bus took us for a tour of the whole area and we could visit places we could not walk to. (We just wish they would tell us about good places to visit AT the stop not when driving by them afterwards). The area was safe to walk around in during the day and we enjoyed the furniture and fire pit in the pavillion after dark. We highly recommend this hotel for a quiet retreat after visiting the bustle of the downtown area during the day!

They are not ADA compliant! Was traveling with a service dog and was told I could only have the dog in the room. I explained he was a medical device, and was told it doesn't matter. Will be reporting the hotel and won't be staying at a Marriott again.

Room was great. Staff was amazing and shuttle to river walk was extra perk.

Extremely courteous

Excellent

Very nice staff

So disappointed as we booked this hotel because of its shuttle service. We confirmed this on 3 different occasions, prior to booking and at our arrival. But no shuttle when we counted on it. We were told it was in an accident the night before. But they didn't secure a replacement van till we already had to fork out $60.00 for parking. We were not the only guests inconvenienced by this situation. We asked Donald at the front desk if they would pay for an Uber, no luck. So we fought traffic and drove to the Alamadome. So disappointed at this situation. Really made us not enjoy the hotel, tho it was comfortable and breakfast was good. This inn was a bit ragged around the edges, reminded me of when I was growing up in NYC in an old apartment building. An ok stay if you are NOT dependent on the shuttle.

The front desk guy at night made us feel at home. He was very helpful and friendly! The stay there was very good.

Staff was super nice. Rooms were nice and clean. Pool was lovely. They did not have a net for the pickleball court which was a big reason we chose this hotel. The breakfast was good and the lobby was a good place for us to rally at. Loved riding the scooters to the market square and river walk.

A nice stay

The transportation to/from the airport is a great convenience. The shuttle to/from the Market Square & Rivercenter Mall was used daily with my elderly mother's mobility cart. Wonderful stay & we will return!!

The continental breakfast was good and convenient. Having the two separate rooms and two bathrooms made our stay very comfortable. Location is convenient to Riverwalk and HEB is with walking distance.

Shout out to James and Donald for their wonderful customer service and communication. Our stay was short, but we enjoyed every minute. Facilities were clean, modern and comfortable.

This hotel is definitely one of their older properties but it was clean and the staff was super friendly and helpful. Rooms are large and well lit-bed was comfortable. The pool was clean and well maintained and we were quite excited to find a pickleball court. It is centrally located and although we didnt use it, they offer shuttles to some of the downtown attractions. As our family needs the bigger two room suites we would have no issues staying in this hotel again.

Overall, my stay was great! However, Byron at the front desk was very rude. He was very nonchalant and when I was asking questions he made it seem as if I was bothering him. It got so bad that I had to ask for the manager and then all of a sudden he knew what I talking about. I ran across the manager Alex upon getting on the shuttle and was meaning to follow up with her once we returned but it was late.

Hotels.com advertised a 12 minute walk to the Riverwalk which was not the case, however there was a shuttle that we were able to utilize and we were thankful for that. Neighbors across the hallway were in and out of their room every 10 minutes or so throughout the night and the door slams loudly. It seemed there were several men in that room. If anything, white noise or fans for noise would be a great way to avoid dealing with that. There was a skunky smell after we showered, it made us wonder what the smell could be but we did not address this with the staff. The room was very clean and we loved the layout. The staff was friendly and the breakfast was great. There was a TV in each room. We would stay again. The kids really enjoyed their stay.

Everything was great! Great service, great location, great food, great accommodations! Will definitely stay here next time. The shuttle is perfect for going to Riverwalk & Alamo.

I received excelent service from the attendant at the front desk by the name of Carlos, he was caring and helpful.

It’s ok the hot tub was broke

The property was older and in need of some updates, but clean and the staff was friendly. The biggest downside was that we had to walk a short distance to another building for the breakfast they offered. A nice plus was a free shuttle service to the Riverwalk area. Since parking in San Antonio is pricey, it was a nice perk.

Keep up the amazing job Brandon. Be back soon. God Bless.

👍

I love the shuttle service but the furniture needs an upgrade. Breakfast needs more variety.

Excellent staff and great customer service. Suites were large and very well accomodated. Breakfast was not good, instant eggs, uncooked Breakfast potatoes, coffee was terrible. We skipped Breakfast the 2nd day.

Amazing

Its was very nice, GREAT breakfast

The room was very nice, spacious and very clean. The staff was professional and helpful. My husband and I were happy with our stay. I would recommend this hotel to family and friends.

Room was excellent, service impeccable! The only issues we had were the body wash had not been replenished and the kitchenette sink smelled until we flushed it with soap and water. All three of us would stay there again without a thought!

We stayed in this hotel for two weeks. The experience was excellent. All the staff were so nice with us and our dogs, they exceed our expectations. Thanks specially to Carlos and Byron.

Not many restaurants close to motel but downtown was only 20 minute walk with hundreds. pleasant, safe area, only small negative was a squeaky bed.

The room was totally over my expectation. The picture does not look that good but actually the room was renovated, clean and modern. Front desk and hotel staff are super nice and helpful. The hotel offers free shuttle to downtown river walk and the marketplace. They even asked if we need shuttle to airport. My family definitely enjoyed staying at the hotel!

When I got back at 11pm at night, it was still there. I cannot express my frustration. Terrible service, I won’t be back to any Marriott

I loved that it gave me a good mixture of a hotel and bnb stay. I could either make breakfast myself in my full kitchen or go to breakfast in the main building. The shuttle down to the Riverwalk and back was also great.

clean room, spacious, kitchen... what y'd expect from a residence inn

Very cleaned and service was great

Everything was good thank you

The stuff was friendly.

Very clean and friendly staff.

The 1-room suite was advertised with an oven. That isn't true. The studio has an oven. The description needs to be updated.

Excellent accommodations. Very clean, updated rooms.the staff was very friendly and helpful, as it was in all of San Antonio. We were there four nights, and were surprised to have housekeeping come to clean our room and change bedding after two nights…haven’t seen that service since before COVID. Breakfast had a great variety and was delicious everyday. We were planning to walk a lot, but since record setting heat while we were there, we’re so happy to use the free shuttle to the river and back. Would recommend and stay again!

The room was large enough for three adults to be comfortable.

Safe, quiet, comfortable, and convenient!

Excellent service and nice rooms

great staff

Location

Staff was nice and the room immaculate. We would definitely stay their again.

The staff here were wonderful. Carlos at the front desk was amazing. Breakfast was more than adequate with sausage eggs waffles fruit oatmeal yogurt milk juices etc. The hotel is undergoing renovations but didn’t bother us. We had a two bedroom suite that had a full kitchen which was very helpful when traveling with an infant. The room was a little worn but the beds were quite comfy. We had a problem with the ac in one room but maintenance came right away to fix it. This is a non smoking property but they do provide outdoor smoking areas. Security is on property and we enjoyed visiting with one of the officers. Will was very informative and helpful. Pool was closed the last day of our visit but maintenance was on it. Overall a great stay.

Buena ubicación

The room was very nice and spacious. We were thankful for the snow white towels and sheets. Breakfast was good and had a good variety and the employees were verry helpful. The shuttle to downtown was a plus.

Very friendly and welcoming front desk

Staff and service were top notch; very friendly, fast and happy! Great room and amenities. The only area for slight improvement would be cleanliness of surface areas... Table/desk in room could have been wiped better and table we sat at in breakfast area hadn't been wiped upon arrival. We were the first there upon opening of daily breakfast. Minor points and they would not deter me from staying here again. Residence Inn is always a reliable go to!!

Good place

Nothing worked in the hotel room. BasicallY we wasted our money, stove was broke, sink was clogged, saw a roach. This was ridiculous

2nd time really traveling alone and staying here, and I can vouch and say the staff are really cool and friendly for the most part and checking in and out are easy and fast. The rooms feel really spacious and open to almost feel like a small home and apartment that brings a sense of comfort to the stay as well as the complimentary morning breakfasts being pretty good. I plan on going and staying here everytime I come back and expect to have a really good time still while in San Antonio. 10/10 would recommend again

Stayed one night on our way home from vacation. The location was great. It’s real close to the historic market square, Alamo and the Riverwalk. The front desk manager Donald checked us in and was very friendly. We stayed in one of the two room suites and it was very nice. Restrooms appeared to be recently renovated. Great workout room & basketball court. Outdoor pool was a little small. Good old fashioned continental breakfast with the make your on waffle bar. Kids loved the lemonade and cookies served in the afternoon in the lobby. While this is no 5 star hotel, I’m giving it 5 stars for the value you get at this price point. Overall, this was a great hotel and I would recommend it for a family.

We were appalled with one of the customer service reps the young one that works swing shift until 11pm for accusing us of making a big mess out in the courtyard by bbq area . Not something he should even ask a guest

The staff are all very friendly, The hotel is clean but needs to be updated! The breakfast is good! The hotel has a shuttle and will take you to the Riverwalk and Market Square as well as other locations upon request.

very clean . friendly staff excellant breakfast

They were very quick to respond and fix a couple of bathroom issues that were present when we got to our room.

The facility was clean, however, definitely in need of repairs The television in our room didn't even work. When we let the staff know, nothing was offered or handled, due to the fact that the staff we spoke with couldn't speak English.

Room- Bed was comfortable. Lots of room and kitchen was handy. Cons: needed room carpet updates with extra padding, could hear people above walking around. Door closes loud. Would prefer hand held shower. With no car a bit far from most restaurants. Had 2 shuttle drop offs. Uber works.

Great stay and amazing quality rooms with awesome staff at front desk

Check in was great and smooth. They had a shuttle that picked us up from the airport. Our room was a suite and it was spacious. It was a little outdated and the floor had some dead spots so it created a slight dent. The hot tub and breakfast were nice.

it was a frustrating stay, I expected more out of a Residence Inn.

Overall its a good stay., just a little disappointed that there isn't any water bottles or house keeping done every day. No water bottles even the checked in day.. No house keeping after checkin but when asked they would give extra towels but for a marriot I expected more.

I was told by management that there would be a shuttle readily available for our trip to the Alamo Dome… that they would waiting at 5:00… There was no shuttle… but, lots of excuses and plenty of them.😟 For the remainder of our stay, management never once got in touch with us to tell us that a shuttle service would be ready for us When I visited Residence before the reserved dates, I had requested a bedroom downstairs, since I’m a senior. That didn’t happen.Again, excuses, that I had reserved the hotel with Expedia. I told him the management that I had come earlier in the summer to personally request a downstairs bedroom and to check out the accommodations. Breakfast was considerably good and tasty.

Great

I will come again!! It was clean and beautiful

Clean and friendly staff. The advertising said there would be tennis court. Instead there was a basketball court only. That’s why I booked the place.

The bed was hard and I hardly slept for half the night. I asked about sleeping in another possible room but was told all beds the same. At that point I knew I had to move to another hotel and went to another Marriott. I was not able to get a refund for the next two nights paid for yet as I did not have time to make contact due to business of meeting I was attending. I plan to do so in next day at most. It was disappointing because I have stayed at several other Residence Inns that were quite comfortable.

We stayed for a week pending closing on our house. It was a great 2 bed, 2 bath room that was spacious abd made our week there great.

The staff was outstanding. I cannot say it enough they went beyond to make sure we had a comfortable stay.

I was shocked at how great this place was. The two bedroom had a full kitchen and there is a mini-HEB just down the street which helped us save money on food. The staff was great, breakfast had a lot of options and it was clean. It's hard to get there right now because of construction but once we figured that out it wasn't a problem. My only critique is that it was hard to get a pickup after we got dropped off on the river walk.

Liked how it was quiet and away from traffic, can’t control the construction, but it wasn’t bad. The shuttle was nice just the times seemed to be off with the front desk, but they worked with us.

Construction around the hotel was a big inconvenience. Also, there was spiders under the comforter sheet when we first arrived.

God is Good

The negatives, which shouldn’t steer anyone away because it really is a great property. The first was our tub was slippery enough that I slipped on our last day there. So maybe bring a bath mat. Second was the the construction. They are doing construction on their road but I mean really, where weren’t they?

It is affordable and it near to the riverwalk and the market it’s in a good location.

Nice place for economy price

Only issue was somebody dog wouldn't stop barking!!! Other than that, perfect stay!! Very comfortable!!!

It was clean… the Staff was Amazing, they made us feel like family… even wen my family came to hang out at the pool…would recommend this place and would stay there again

The main thing after a 1200-mile trip was the hot tub was needed. We used it the first night. It burned our skin, I really think they used bleach not chlorine in it. I still am covered in red spots all over my body. We told them, and asked them to address it. Checked it two days later, still same thing. So until it is drained no one should use it.

Staff was great!! Property was accommodating, 2 bedroom similar to a plush apartment with a great location.

The staff was lovely, the room and hotel were clean and except for fallen leaves everywhere the grounds were clean. However the room had the worst bed I’ve ever had in a motel. The room was advertised as having a queen bed and it had an extremely worn out double. I was almost completely unable to sleep during the night and woke up very sore.

Great stay!

Great room we would love to stay there again.

Three(3) night stay in a two(2) bedroom suite, with full kitchen. Spacious living room, kitchen, bedrooms and bathrooms. Only criticisms were “no hot water” for showers! Only “lukewarm water” and bathtubs did not “drain” when showers were in use! Also, Mattresses were not comfortable! $10 per day for onsite parking! Great location and HEB Grocery Store was within walking distance!

A great experience! Very helpful and kind staff. Room was great, felt like home away from home 👍

Staff are friendly & helpful. The place is neat & clean. Complimentary breakfast is good & ample. We like that there is also drinking water dispenser in the fitness room available anytime of the day for guests. Would highly recommend this hotel to family & friends.

The pool is very small. If you are expecting to lay around on lounge chairs and swim in a big pool this might not be your place. The surrounding area is so-so. More of an industrial area of the city but is walking distance to Market Square. The Alamo and Riverwalk are only a 5 to 10 minute car ride.

I really liked how much space I had with the living room and bedroom and furnished kitchen!

Extremely clean room and property overall. Dated but clean. 1 bedroom suite was very convenient for me n my family. Victoria at front desk was awesome. Other employees need to learn how to treat guest with respect and willingness, the Marriott way.

My major issue with this property is that they should not be advertising 'Breakfast Included' while booking. I stayed here for 7 nights with my wife and two young children needless to say breakfast is always a big deciding factor while I book longer stays. On first day there was one kind of sliced bread but no butter/cream cheese or margarine. From next day, we never had bread. There was bananas available for 2-3 days out of 7. No other fruit. On one day, they did not have regular coffee. From second day of our stay, we started arranging our own breakfast. Imagine the extra money spent of 4 breakfasts for 6 days. I would suggest this property to just stop serving what they call breakfast so that people may have full information before booking. Overall hotel facilities were good but room carpets need an immediate replacement. Sitting area behind the property is not well manicured.

Nice staff