Red Roof Inn San Antonio - Seaworld/ Northwest

Mattress had stains

The rooms where moderately clean so where the bathrooms the property was decently maintained and not at all a mess

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Cleaning products could use some fragrances.

Room smelled odd and was filthy! Towels looked used!! Mini fridge did not work!! Beds are extremely small for "queen" size and uncomfortable!

Affordable & indoor Our toilet wasn’t working

The room was clean and comfortable, and the bed was nice for a relaxing night's sleep. The staff was friendly, and the location was convenient for our trip. Overall, a good experience. Nothing major. Everything was fine during my stay.

Todo bien solo que olía mucho a Mariguana

I really appreciated the peaceful atmosphere and the comfortable room. The hotel was easy to find, and the location worked well for our trip. The staff was polite and made the whole experience pleasant. No major issues during our visit. A few small updates could make the property even better, but overall, we were satisfied with our stay.

The hotel was in a convenient location with easy access to nearby restaurants and attractions. The room was cozy, the bed was comfortable, and the check-in process was smooth. The staff made us feel welcome throughout our visit.

It was a great stay, room was very clean. Staff was very friendly and helpful. Lots of food options in walking distance. Only thing that I wish was better was the WiFi. And front desk lost my deposit, I have to wait for manager to see what happened.

WE DID NOT STAY THERE, THE PROPERTY HAS AN IMPREGNATED STENCH OF CIGARETTES AND MELDEW. AS SOON AS WE GOT TO THE SECOND FLOOR HALLWAY WE SMELLED GETTING OFF THE ELEVATOR. THE FIRST THING I DID WAS INSPECT OUR ROOM AND THE WAS PERMIATED IN THERE TOO. AS I CONTINUED MY INSPECTION THE SHOWER TUB HAD DEAD BUGS AND PUBIC HAIRS, THE TOILET TANK LID HAD A DARK LAYER OF DUST AND A WAD OF PUBIC HAIRS. THE HANDWASHING SINK FAUCET HAD A LAYER OF WHITE RESIDUE YOU COULD EVEN SEE FINGER PRINTS IN IT. I HAVE PICTURES OF ALL OF THIS. WE WENT DOWNSTAIRS IMMEDIATELY AND REQUESTED A COMPLETE REFUND BUT WERE TOLD WE HAD TO CONTACT BOOKING.COM EVEN THOUGH WE DID NOT PAY THROUGH THAT WEBSITE. AND I TOLD THE FRONT DESK LADY, SHE CALLED HER MANAGER AND HER MANAGER DECLINED TO TEFUND ALL MY CHARGES. READ My ENTRY ABOVE! BOOKING.COM YOU ALL SHOULD BE ASHAMED TO EVEN OFFER A HORRENDOUS PROPERTY ON YOUR WEBSITE. I NEED YOUR HELP TO GET REIMBURSED.

The staff Whew they just rent rooms with mold and water leaks and let random people that live on the streets be hanging around harassing people for money

For the health and safety of my family, we had no choice but to leave the hotel. This experience was completely unacceptable, and the condition of the room was not what we paid for. I am requesting a full refund because we could not safely stay in the room. I hope this matter will be handled promptly and fairly. Thank you.

They told me I didn’t have a reservation even though I had a confirmation and it cleared my bank account. I’m going through my bank to dispute the charges.

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The room was full of roaches.

Next the restroom door handle was broken and we could close the door. Plus the air conditioner in the room had no manual controls to operate the unit that we had to disconnect by the connection to the wall and plug back in to use it too unsatisfactory and unpleasant stay

The staff was welcoming, polite, and helpful throughout my stay. The location was convenient and made it easy to get to nearby restaurants, shopping, and local attractions.

Nothing. I didn't stay. The person at the front desk was very rude. The neighborhood was bad. The paperwork said I could check in at 3pm and they said I could not check in until 4pm unless I paid extra $25. See above.

At check-in, the front desk staff was rude and attempted to charge me again even though the reservation During the stay, there was no iron After the stay, I noticed what appears to be an itchy, red bite/mark on my arm and I’m documenting it with photos.

Bed sheets were dirty

We never want to leave ?

Nice parking and space parking good There bath no soap and shampoo and conditioner nothing

The guy not sure how it was spelled. He was incredibly rude and did nothing to help us. Took 20 minutes before he even checked us in. So we were just standing there waiting for someone to check us in.

Everything

No genius participation

Outside looks like a luxury hotel but when you walk in it's a different story. Location is everything. But I will not be getting a room here anymore. It's not worth the money paid for! Room smelled like smoke and disgusting stench of cigarettes. Linens were stained and gross looking. Shower curtain was stained and bathtub was clean bare minimum. I had to buy bleach spray to spray down the tub and toilet myself. Chair was dirty. Dressers were dusty. Walls had stains on it.

Should lower prices 5,%

Not clean, not enough towels, not enough clean sheets

We found roaches in our room

All was good! We enjoyed or stay

Room was very clean. Staff was very helpful very friendly. I like the juice and coffee bar area. I like that there’s snacks and drinks we can get throughout the day and night. Love the fact that there’s a washer and dryer to be able to be used for only a dollar each so that’s convenient. I like that the maid service came and brought extra towels for me when I requested them they came right away. I like the fact that I needed something done inside the room and somebody came right away to fix it. I like that there’s stuff we can talk to and pay and discuss things with them all day and night. I like the fact that there’s elevators and able to get to and from my room very quickly overall very nice place to stay. I would stay here again and again.

Very clean comfortable and great price

Our room was half ass cleaned. There was dirt in the corners and overall didn’t seem like it was cleaned at all. Our bath towels were dirty with makeup. You get what you get for a motel that offers people to live on the property permanently.

Very STRONG SMELL CIGARRETE,,NO WATER FOR FEW HOURS

My linens were filthy. I had to go buy my own sheets, blankets, and pillowcases. The ones on the bed did not seem to have been washed, and my room door didn't lock. I had to ask for another room. I would never go there again.

Worst room I’ve ever seen in my life.

Rooms not bad but smell of marijuana entering the lobby was very pronounced.

Yes

Many things were broken and no response to early check in so we were pretty much stranded. Front desk guy was polite tho

Rooms are terrible. Broken dressers, television not working (no signal) bathtub and sink’s looked like they had never been cleaned. This place is horrendous

The rooms were dirty the restroom was dirty the pillows were dirty room134 water leak on the floor towels were filthy we couldn't take a shower I do not recommend the Red roof and that area

Well it could more appropriate with cleanness more blanket more hot water another then okay

Decent

No hot water on ahower

Dirty hallways

Not the cleanest

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Everything was horrible, the worst experience i have ever had. Hall smelled of Marijuana, rooms were just very poorly cleaned and kept overall. Many trucks were broken into over night

no breakfast at all just juice and coffee ..

Shower was broken. Changed rooms. In new room, A/C was broken. Went back to initial room. Couldn’t get refund.

The room did not have a lamp. The TV wasn't working and maintenance had to come and connect a wire to fix it. The towels were grey not white.

Bad

I liked everything the room it self was nice but the floor wás a bit dirty and the sheets had a stain on it. But the king size bed was nice and comfy. We rented the king accessible room

Cheap hotel, expect what you paid for. Service was fine but sheets were stained and it felt like being a detention officer again seeing concrete walls. Again staff are friendly but it still wasmt the most enjoyable stay. No wifi either.

It’s not remodeled at all compared to the pictures it advertises

The floors were dirty and the remote didn't work out whole stay

A lot of homeless looking people outside walking around the hotel.

The property was very nasty and dirty. It was moldy in restroom. Sheets, blankets, and lamp shades were stained. I will not be returning and wouldn’t recommend this place to anyone.

First room was dirty, i pushed the door and it opened with out using the key card, the second room the door did not lock from the inside, too many characters hanging around, wished i had my gun with me.

This hotel is great, the staff are really nice and they have clean rooms also my dog is free and it’s only a $30 dollar deposit for the room. They also have a free juice bar in the lobby.

Hotel smelled very bad then they charge me $30 dollars for deposit and did not get credit back

Very dirty the bathrooms were dirty sinks broken and no breakfast as advertised on line. Halls smelled like weed and smoke just horrible and asked for fresh towels and was told there were no more

There was a dog in a nearby room that barked constantly

My stay was good since I only stayed one night. The hotel would benefit greatly from some standard maintenance. If the rugs were cleaned and the interior painted it would highly improve its appeal. My bed was comfortable and the hotel staff was friendly and helpful.

Near to my destination.

No thing good

I reserved a “superior” king room. There was absolutely nothing superior about it. I was unaware there was construction going on in the hotel. The entire time I was there all I heard was drilling through the walls. It was so bad I ended up leaving after 3 hours and staying with relatives on their couch, which was more peaceful than this hotel.

The microwave was broken, the bathrooms were dirty, there were burnt marked on the clean sheets. There was a suspicious bag I. The smoke detector. The ceiling outside the room was exposed. I could see the upper working of the building.

This room was listed as "Superior Room, 1 King Bed, Accessible, Non Smoking." The room we were given had a bed, small fridge, tv and microwave. There was no table or chair, just the bed. There were no working lights in the bedroom. Only in the entry and bath. We had trouble getting the entry lights on as two light switches worked the same light. The bed, however, seemed comfortable. We were then given a second room. Of the two bedside lights only one had a light bulb. There was a table and chair, but the seat of the chair was very torn up. The room must not have been used in a while as it was dirty - surfaces covered with dust. This rooms bed was very uncomfortable. It creaked when you sat on it. The motel was older and not well maintained. There were places on the wall that had been patched, but not repainted. I felt the price was very reasonable, but I'd never been asked to provide a $30 security deposit. As I rarely travel, this may have been a new requirement everywhere. I am somewhat handicapped and they did provide excellent parking accommodations next to the front door. The motel did provide us a place to sleep at a reasonable cost, but not the quality I felt was advertised.

The whole hotel smelled like cigarettes and was very dirty.

Not good

The hotel was being renovated, it was the worst place ever. Checking in as a solo female, the front desk put me in a room at the very end of the hallway around a corner, the very last room down the hallway. The toilet was full of poop, literally. When I went to call the front desk, the phone was not working. When I pulled the side table to check the phone cord, I saw there was not even a telephone port to plug into. The room looked like it could be used for human trafficking since there was no phone, no way of communicating and the very last room down a long dark hallway. The floor was stained from the outside of the elevator all the way down the hallway. It was absolutely disgusting- the worst place for anyone to go to.

Room was dirty. My wife steped.on something near bed with her feet. Turned out to be a.popcorn kernel. That wasnt the worst of it. Gross hair an stuff (lots) came with it. The bell hop luggage rack had droken wheels on both rigs they had. Noisy next to highway. We didnt wnjoy our stay.

AC not working, restrooms dirty ,bed mattress worn out,not worth it

The first room we were given was just dirty and once we removed bed sheets trash came out to include a lighter. We went to front desk to ask for a different room which they did give us. Second room was even worse, bandaids and blood spots on made beds. Bandaids on floor. Sheets were stained. Floors were dirty with what looked like red soda or even blood for all know. They supposedly refunded me but now I have to go through hotels.com whom portrays themselves as offering great services.

For the Price you can't beat it . Nothing fancy . Staff always friendly and helpful

It was amazing 😍

Horrible place don't stay with kids

Always enjoy staying at a Red Roof Inn. Great service, beds very comfortable, and it’s not noisy or loud outside the rooms.

Great staff

We’re in the process of moving and had to stay in a hotel, close to my job. This was the cheapest one. The pictures looked great, when we got in, not so much. The floors were sticky, you could hear us walk. I made sure my kids kept their shoes on. There were pubes on the toilet, the pillows and comforters had an extreme amount of stains on them to the point I went and got my own linens. The Tv didnt work and my card stopped working in the middle of us leaving as I had to get to work. My door barely closed and I had to use extreme force to get it to lock. Place seemed dirty and unsafe!

Todo sucio elevador las escaleras la lavandería ay la alberca estaba sucia los baños las sabanas manchadas y las tina con pintura

It was good

It was the worst experience we ever had we rented for two days ,on the second day they ranted my room out when we were out, they took our things to storage with bugs with out telling me about anything they tried to give me another room but it was bad and uncleaned be careful this happened 7/20/24 I’ll give this hotel a -10000 out of 5

My reserved room was not ready on check in, was given a replacement room a/c did not work

I stayed there awhile and got put in a room with no tv for a week when I said something I got told to leave n they tried saying it was for the roaches they already had there

Intially checked in and went to my room. The door was missing a bolt lock. Smelled like Marijuana, killed a small roach upon entry. The bathroom looked like it wqs under construction. The tub was stained. I asled for another room. Intially they said they were booked. Eventually after enough complaining they conviently found a room, but i was told it had no TV. It was on the 2nd floor and it smelled like a dog kennel farm.

Women woke me up at 9am to ask me if I was staying buy was pounding the door

Roaches everywhere no WiFi and didn’t give me the room I asked for even after I asked and called twice to confirm

Please read the reviews. I obviously didnt. The pictures are not as authentic as what the property is. The first floor outside rooms are like an apartment complex. The second floor where our room was, hallway was hot at 3pm in the afternoon. Carpet was stained dirty smelly and when we got to our room it smelled as if they just sprayed pesticide spray, ac barely blew on high, the bed was not a Queen size was more like a full size so when inwent to complain the guy at the front deak replied with its their queen size. So i asked to be switched to another room and he gave me the room two doors down. Which was not any better smelled like weed, mind you the guy at the front desk had reiterated NO SMOKING which the whole building amelled like from the moment you walked in.

Service was good, parking was good as well. Now, rooms were horrible. Curtains were broken, hanging on by one or two rods. Room had a horrible strong smell. Shower curtain was broken, bottom frame from the bed was broken and sticking out I hurt my toes running into the metal was I walked in. Would not book again!

Pool broken , elevator broken , no hot water , no tv working , loud residents ,

Good hotel and very good price

Roaches, bath tub drained all over floor, toilet stopped up, loud late people, no stopper in tub

Not so good condition, no hot water. Also weak broken door latch

Sheets were dirty and bathroom had mold. Do not stay in room 330

It was nice, but to many ppl walking around the hotel, ppl yelling, dogs barking and smell of cat pee in the hallway.

Roaches in room and stains all over bed

Bad service , broken lock , dirty bathroom

It was smelling like hell

Doors would not lock and someone could easily open from the outside. DEFINITELY NOT SAFE! Would not recommend!

Dirty, tv didn't work, service was bad

The hotel was horrible, nowhere near what the pictures show. My room didn't have a deadbolt, TV was missing, sheets were dirty. The walls had a weird stain which was either poop or blood. The bathtub had black mold around it. The hair lower was hanging from the wall and had something broken, it sounded like a garbage disposal and you could smell it burning if you turned it on for 5 seconds. And the door didn't even close right.

The property felt very unsafe and the top lock on our door completely broke off the door frame.

Water damage on wall and no chair in room to sit at table

Upon checkin the front desk guy told us that the room we booked was under construction so he put us in a different room which which was a cheaper room. When we got to the room there were only two towels I booked a room for 4 people. When we went down to get more towels the guy at the front told us that the washer worked implying we could wash our towels. He then said that the room was only booked for 2 people which it wasn’t. The sheets had stains on them and the room was not in great shape.

Great location and friendly staff

Red roof ruined mother's Day there is a part when you make a reservation where it says pay up property this company tried to charge my card at 11:00 before checkout when we put that we will be paying at property due to that being done she was overdrafted it also says that we wouldn't be charged until we got there as well y'all had no right to be charging a car before checking anyway you don't even let people check in before 3:00 so why would you charge. Disappointed and thank you for ruining those things

Staff was strange. Felt unsafe

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The door latch inside the room would not lock. When telling the staff member onsite the issue, he did not care and said that it was the only room they had available. However when a customer that spoke with them prior to me about the same issue and requested a different room, he happily have them a different room. I did not feel safe staying at this motel

Our toilet seat and bath tub had paint stains and the floors were gross with a tiny dead bugs and to top it off… BLOOD STAINS on the bed sheets! They should’ve thrown those sheets away. Also, someone broke the door in front of our room. Our stay was very disturbing.

I've never experienced anything of the sort at ANY RedRoof in San Antonio!! This location was filthy. The rooms smelled like dog urine & feces. There was visible dog droopings in the hallway as well! No working elevator so the stairs have to be used which have cigarette butts all up and down them! They refused to give towels for our family of 4, only 2 sets were available in the room. They claimed they had no extra bath towels at all! Refused to refund our money for us to go elsewhere!

Had to change rooms because the first was horrible. No extra towels, front desk couldn’t give me change for vending machine. Vending machine took my money. Paid $5 for a 12 oz soda when it was supposed to be $2. Not a great place. Will not return.

Nice auites

Nice hot water

It was noisy with construction and banging in room next door, dirty, towels stained and key card didn’t work had to be going to desk to reactivate. It was horrible. The office clerk refused a refund on day one. I wish Expedia could help with a refund but same. Nobody cared how unhappy we were.

Wasn't a bad stay but wasn't quite great either. Room was small and not all that clean. Bed kept tipping over while sitting at the door of the bed while eating. Shower curtain was hanging nearly out of the wall allowing water to get all over the floor.