Red Roof Inn PLUS+ San Antonio Downtown - Riverwalk

Room was nice and clean. I love that the hotel is in walking distance to the Riverwalk. Staff was exceptional especially Dolores. She was a pleasure to speak with. Very friendly and helpful and I especially enjoyed personality. Parking should be free if not using the garage. Most of the outlets in the room were not working. Internet kept going in and out.

Good service.

It is not hospitality when you get charged for parking spot when you are not there.

Superb

Room was moldy had a musty smell bathroom wall was rotting out no amenities at all in the room ask staff about an upgrade or changing to a different room and said most of the rooms are like that and since I went through Expedia, he couldn’t do anything

Pleasant

J

Fairly close to Riverwalk and the price was good but it was a bit dingy and walking back at night under the bridge was a bit nerve racking.

It was ok for the price…. They stick you with a $20 parking charge which if I would’ve known prior than I would’ve stayed somewhere else.

Exceptional

Clean room.

good service and overall very well for the price we paid. staff was friendly. very disapointed to get caught off guard, no warning regarding the charge for parking on the premise! the reservation should a.) let the customer know about the fee to park, b) let the customer know how much the fee is to park c.) give the customer the option to pay at the time of reserving , pre-paying should also give a discount

Elevators were not working and we had the 4th floor , beds are hard and the toilet wouldn’t flush we had to open the toilet bowl

We were there for a night and room smelled musty.

Very good

f

Location Parking rates are ridiculous! And a lot of homeless ppl.

Exceptional

Exceptional

This place wasn’t worth the money, no amenities in the rooms, it was dirty, halls were hot and smelled, the First Lady we met was rather abrasive about check in, paying for parking is absurd! Definitely will not be back or suggest it to friends it I’m not sure what the plus stands for other than you pay for stay plus parking! Very unsatisfactory!

Stay was excellent. No complaints.

The price. The breakfast could have been better. Only served eggs and donuts.

Hotel was walking distance from the river walk and across the street from a great bar… it was a great experience and I will be booking again

Exceptional

Very good

Exceptional

Superb

It was all good no complaints.

The hospitality we paid cash for the parking and they wouldn’t give us 3.50 cents back because manager was not there. We have videos of roaches on the walls and bathroom and inside the bed covers. We just killed them. Manager not there to complain.

Down side you have to pay an extra 15 dollars a night for parking at the hotel ,I have never been charged to park where I am staying ,

The front desk clerk, was fantastic. We had some very Engaging Conversations. She's a very delightful individual. Very impressed. Will return. Thanks Min. Mitchell Brooks IV Showing The Way Ministry The whole Experience

Old but good and cheap, and it was closed to the areas we needed to go

It was close to downtown

Car got towed at the property even though the $15/day parking was payed. Hotel did not care and ended up paying $240 to get it out.

Good

Staff was simply amazing we got checked in super fast and everything went well, pet friendly hotels are very hardbfind but Red roof made it super simple. Thanks again for everything you guys do.

A great spot, close to Riverwalk, has parking and great price N/A

Great little place to stay for a quick weekend trip

Absolutely perfect I between the Alamo as well as the Alamo dome. A lot to do around the area and the parking is safe too.

Close to our event within walking distance to resturants

Poolwas out for 2 days of my stay and I did chose them for the pool.

There was empty water bottles under the bed

One of the worest customer service they are not clear communication

It was great

Good place

.

Trash everywhere on outside grounds. Trash receptacles overflowing. Obnoxious recording at elevators regarding towing of vehicles. No early check in unless you pay an additional $25. An unnecessary "safe deposit" fee. Not a pleasant environment at all!

Do not I repeat do not do it !

The rooms had cob webs hanging from the ceilings, the tv’s would not turn up loud enough to be heard and the ac was so loud it probably wouldn’t have mattered. The swimming pool was cloudy and dirty. The ice maker and coffee maker were both broken. Will not be going back or stay in a red roof inn again.

Everything

The air conditioning unit was the loudest AC I’ve ever encountered. The walking space was extremely limited. The iron was leaking. The shower head and water pressure were dismal. The towels were thin and rough

Don’t get me wrong it’s convenient for concerts and downtown. We checked in got to room our toilet bowl llid was broken bed sheets & towels where terribly stained. (I thought I was using a dirty towel) Shower curtain kept coming down No trash can in room Elevators hot hallways hot while being hot outside. Kids being loud dogs barking. Pool was green. Etc

This hotel was perfect. In every way had such a good time would highly recommend.

The hotel was just nasty. There was a dead roach thy corner, the floor was greasy, the 5th floor hallway just stank! I booked cause I needed an affordable hotel, what I didn't realize was it was such a cheap hotel. I appreciate the affordability, but next time, I'll spend more money for a better hotel.

It’s was pretty much dirt and nasty

the place is old and not well kept. It smelled dank when you walk in to the front desk like it had water damage that air dried. Unable to adjust the ac temp in rooms. The bathroom door had wood peeling off at the bottom and the bathtub looked like it had been painted with a paintbrush to fix imperfections. Out of the 6 floors and the lobby only 2 floors had ice machines that worked.

The dead bolt on the door was literally falling off. The paint was falling off, stiff bed, very loud hallways and highways. Front desk clerk was quick and helpful.

The pool was very dirty. Room cleanliness was very poor; there was a strong smell of dampness inside the rooms. There was mold on the bathroom door. Nothing would dry inside the room. They don't clean automatically—you have to ask for it—and when they do, they don't do it well; it stays just as dirty. The rooms lack appliances (no mini-fridge, no microwave, etc.). I did not have a pleasant experience. The AC needs maintenance.

Not in the best part of town. Mattress was old and worn out. Property a bit run down

Good work

Had a musty smell in the room along with long hairs on the floor and the tub was dirty.

Parking is not included with booking price. You need to pay $15 extra per night to just park in their parking lot even if you’ve booked a room.

Just one of the male staff members was able to piss me off when I was doing laundry I had my grandbby in my arms and mind u I was on the 2nd floor goes up there spraying his lysol spray telling me it smelled and if my lil baby pooped and I told him no that she did not have poop her diaper was clean and he kept insinuating that it was okay if she did because shes a baby and I said it repeatedly that I checked my princess and she didn't have anything so it is not her and he said dang I wonder where its coming from the whole lobby smells I said maybe yall should check yalls water line from the washers instead of thinking it was my grandbby But I think that was really rude of him so I checked out of that hotel but other than that it was a great place to stay and was clean and comfy

Front desk could do better… but overall good.

Very outdated hotel w roaches. Horrible and nasty smell.

I reported the incident to management, but the only response I received was a simple “I’m sorry,” with no explanation, accountability, or indication that the matter would be addressed. That level of customer service is very disappointing. To make matters worse, several of the amenities advertised on the hotel’s website were inaccurate. The listing states that the hotel offers free breakfast and free parking, but neither of those claims was true during my stay. Advertising amenities that are not actually provided is misleading. Overall, I would not recommend staying here. Between the poor customer service and the misleading information on the website, my experience was far below expectations

Every thing was excellent outstanding

Night staff rude found roach in room

Front desk worker Jesus who checked us in very nice and helpful.

Excellent

Rust on bottom of bathtub and bathtub not draining properly, water filled up tub while showering. Carpet needs to be replaced throughout hotel.

Clean room great environnent, easy to deal with

Property was aged so it matched the pricing for people that need somewhere affordable to stay at stay here

The place is very old and dirty. The old doesn’t bothered me, but the dirtiness did the walls look like they had mold wasn’t sure if it was or it was just dirty never going back again

i-37

We made it and we had to ask to can we get another room because the 1st room was so stank, I had a kid with me and he threw up because the room was so stank, we asked to get another room and that room was better as far smell but the sheets and towels are terribly stained. The staff was very nice though its just the property itself is run down. I wouldnt recommend

Bedsheets were dirty. Place is just kind of dirty overall. Staff was good though

My room had mold, no shower curtains, no towels had to go complain then moved me higher up the floors while injured. The vending machine took my money when trying to use the 6th floor for a drink. Furniture had water damages even seen roaches.

The property is very struck with the towing make sure to put the placard on your windshield, we got the upgraded room but the air conditioner in all honesty was bad. We left it on while we were out an about and when we got back it wasn’t as cold as expected. The bed and bedding was amazing slept very well

A/C in room did not cool room.

Better than bad, close to okayish

is above average. Being honest, some Red Roof inn properties I would not recommend staying at, many are not well maintained and not pleasant to stay at. This Red Roof Inn has to be one the best properties in the chain. Signed- Randall

The e property is very dirty and smelly.

Room was super clean. Check in was quick and easy. Basic but very nice hotel. Thanks to the staff that was always very nice and efficient !

Shower and sink did not drain properly

Little bit dirty area for downtown riverwalk

They have onsite parking, room was clean and staff were very friendly and helpful.

Room was clean,beds were comfortable. Carpet had a musty smell in hallway. Very close to The River Walk! But,when you reserve,they don't let you know that parking is not free at the facility.We had to pay for parking whether you park inside or outside.

Rooms were clean

Muy confortable y lo mejor cerca a lugares turísticos , 10 de 10 .

The rooms are clean and well maintained.

The AC worked good, clean room, but the front desk clerk was hiding in the back I waited about 10min. To check in, the hallway carpet is very dirty and needs to be shampooed or replaced it makes the hotel look and smell bad but the actual room was ok

You can just park outside, right behind the gate for $5 per day! no need to pay $15 + Taxes (~$20 per day)

The hotel/rooms look old and beat up, needs walls repainted and carpet replaced. Location is good, walked to the River walk. Ok for a short stay

Ok

Front desk staff was very nice. Location was convenient. Room was clean. AC worked but was very loud. Concerns about safety as there were sketchy characters in the dog area in the back of the building. Also, in the middle of the night, a man ran down the hall screaming something about a woman taking his money. Also the parking garage at night did not feel very safe.

No problems!

Nice hotel, bedding could have been better. Didn’t like that we had to pay just about $20 per vehicle to park. A/c was cold but was loud. Overall good for the price.

Hotel needs work done to it rooms have a smell and shower didn’t drain easy so it was getting full but one thing is for sure the staff was amazing very helpful but hotel needs work done

So the price was decent. Staff was kind for sure. What I am disappointed in is how unclean our room was upon arrival. We entered into our room with hair on the floor, not like random, but lots long hair through out. Then we pulled the sheet back to find hair in the bedding. There were spider webs, dead bugs on the floor and the restroom and bedroom floors had not been clean because we bought cleaner and our rags we bought came out black after cleaning. As far as location, easy spot for highway or downtown. Didn't know they had coffee until the last day when another guest was asking. The pool was cloudy and was not inviting at all. Please note, you pay for what you get. After we clean I can say, the a/c worked well and the bed was comfortable to sleep in, I would just recommend that the management look into room inspections and clean with an expectation.

The clothes iron didnt work some of the plugs inside the room didnt work either and the carpet in hallway was dirty

Convenient walk to the riverside mall, and the river walk and restaurants. SkyBar across the street. Check in was very friendly and helpful. No breakfast just coffee in am, and no fridge or microwave in rooms

It was as a one night stay. It was as decent.

The room was very nice and clean but the hallway has a strong odor..smells old…had to wait at the check in counter for about 10 minutes for someone to come to the desk to check us in

AC wasn’t working properly

Will be back

Awesome

3 star hotel vibes, plus parking on property $20 a vehicle. Not worth your money. Only good thing it’s close to downtown. Wouldn’t return, as I did have better options.

I would not stay in this hotel if it would be up to me, we had cockroaches for two nights and the furniture was poor maintain. However, they transfer us to a new room which was better than the previous one.

Awesome customer service

The room itself wasn't too bad. However, the hallway was extremely hot, like the AC wasn't working. The employee at the reception desk even commented that the AC "sucked". The pictures on the site must be pretty old because you can see that the property needs some TLC.

Hotel needs a lot of work done too it

internet was don first day. Microwave was available but no way to heat food from storiform food.

It was perfect

Was good

The staff was very helpful and courteous. The rooms were clean and comfortable. The hotel's appearance is a bit dated but for the price, it is an excellent option. I would stay there again.

The property definitely needs some tlc. Our room had lots of signs of wear and tear, from the hairdryer not working, one of the dresser drawers was broken and wouldn’t open, a broken power strip in the night table with wires exposed. We paid less to stay as close to the riverwalk as we could and it’s easy to see why it’s priced like it is.

They were charging for parking $15+tax total $19.24. A towel was dirty.

My stay was okay not the best and not my worst

No amenities, property was not we’ll maintain, and breakfast was horrible.