Red Roof Inn PLUS+ San Antonio Downtown - Riverwalk

Good

Coffee The attendants were rude

Nothing. It didnt even have a coffee maker and the ironing board was broken and the towels were dirty and the hair dryer didnt even work Everything worse stay

Exceptional

This hotel came through for us, we were stuck at Days inn across the street HORRIBLE HOTEL & needed an early check in & a place to rest before our flight, they allowed us to do so quickly & and welcomed us with open arms no hassle. Amy at the front desk was very hospitable!!!

Close to river walk was a plus but they don't give you the room you paid for towels were dirty and if you try to turn on heater it makes alarm go off

The only thing positive about this hotel was the location. Still have to pay for parking each day. The smell of the hotel itself was not very satisfying and when you get to the room you’re hit with an odd fragrance as if they were trying ti cover up the and smell. Not very well maintained. The water ran extremely hot or super cold no in between so it was tough to take a shower. The room where I was located was near the exit of the parking garage and you could hear the people come in and out of there each and everyone so the rooms were not very soundproof. The floors were extremely dirty they need to mopped you can’t walk barefoot in there. As far for the entertainment you would need to bring your own sort of entertainment since the TV is from the year 2008 or so with only HD and basic television functions.

The pros: the bed was comfortable and the air conditioning worked great, also the location is close to everything. That’s the only thing that made it convenient. We just needed a night and I honestly probably would not be coming back to this particular location. Also there is a parking fee of 15 plus tax so just be aware of that.

Superb

Poor

Always a great stay and close to downtown Na

Price and location Nothing

Very convenient near the Alamo

The hotel was fine but needs some TLC.

Very good

Mariguana smell everywhere had to canceled and not refundable sucks

Very poor

There was no breakfast, but there was coffee, and it was good. I had to pay for parking. $35.00 for two nights!

Pleasant

The beds were soft, but we found 2 roaches in our room, and the elevators were old and seemed to be in need of repair. One of the floors of the elevators was weak. And the cleaning staff just puts the clean sheets over pee or whatever bodily fluid stained sheets. The place reeked of weed as well. We will not be staying there ever again. And you have to pay to park which was not announced until check-in.

Location was good It did not serve hot breakfast, ice machine at lobby and on our floor broken, no microwave or mini fridge in room. Guest need to pay to park on hotel grounds.

The location near the convention center and the nightly rate were a plus. The location next to the freeway wasn't ideal: nonstop noise all night. My room was also close to an ice machine, so it was loud whenever it regenerated ice or someone got ice. The little machine outside the elevator reminding people about paying for parking was annoying.

The room was comfortable Once I arrived there was a 17 dollar parking fee. Parking somewhere else was not an option. I basically had to pay it. As best as I can remember this was not mentioned in the ad information. I feel this is false advertising.

Location and staff Old and dirty. They have a parking garage so no reason to charge guests per day, non-guests make sense, but include parking in the room charge. Also, why a $66 room was gouged to $100 plus parking is beyond me. The price I paid for a terrible room and experience, was more than what it would have cost for a ‘premium’ room, which is just what is expected as standard literally anywhere else at all, plus the two days of parking. Altogether I paid $235 for two night and parking, when it should have been less than $150. Lesson definitely learned. Use a vpn when booking rooms

This property was terrible.

no refrigerator in room. liked that no one came in your room daily . staff very friendly. great location

We were guests but had to pay to park on property. That’s crazy! The advertisement stated continental breakfast but once morning came there was no breakfast not even coffee.

Very good

It was close to the conference that I wanted to attend during my stay. I found cockroaches in my room, and the staff couldn’t find me another room without them. The sheets and floor were dirty, and the bathroom sink was so clogged that I could barely wash my hands. I also noticed that the staff’s clothing looked dirty. The room had very few amenities. Everything seemed to be attached to the wall, and there wasn’t even a mini fridge. The hotel also collected a deposit of about $4.32 without explaining what it was for. The staff assured me I’d get the full amount back, but I received only $3.25, with no explanation for the difference.

It was ehh

dirty room, smell bad, had to pay to park in hotel.

The location was great. The prices were fair. The room was good.

Got 3 rooms and were all dirty and found roaches in all 3. Will not stay here again.

The hotel needs updates and cleaning, there was feces in the first floor under the stairs which was the worst smell to walk into. Carpet looked disgusting, walls were dirty. Elevator was down which is why we continued to use the stairs. Front staff is great but the hotel was not. Ice machines were down Saturday and Sunday for the third floor. The pictures that are posted by this hotel are misleading. Would not stay here again, and I would much rather stay a little further or pay more to stay elsewhere because this place felt very dirty.

El cuarto apestaba a perro cuando tiene un mes sin bañarlo y la tina está sucia y estaba caro para las condición del hotel viejo

Very polite and friendly staff

On first day, stepped into one of the elevators and turns out it was out of commission . No sign of anything. Gf went to help desk to tell them, had to wait for manager to arrive. Said he was 10 mins away, turns out he was 25mins out and stuck at AT&T. Asked for them to call FD, refused to call them and wanted to wait for him to arrive. Finally gets here, unable to open and FD has to come. After getting out asked what happened and how they could make this better, got two days of free parking. On second day, was mid shower and water is off….after cleaning up went to speak and stated they didn’t know the pool was getting fixed today. Explained situation to front desk and asked if anything could be done due to bad experiences on trip. Had to speak to manager again and he said no. Called corporate and explained as well, stated they had to speak to manager to confirm events. He stated everything was a lie. Stated I was only in elevator for 10mins and water was off and on within seconds…..and he felt nothing should be done. WORST EXPERIENCE EVER!!

We were just staying one night. It served its purpose. Clean and room was cold.

Great stay

Dirty room. No ventilation in restroom so definitely has to have mold and they just paint over it. No room service unless requested. Roaches in the restroom. Floor felt very dirty. Dirty smell in the room. Parking is extra fee.

Horrible towels, and run down bathrooms. Pillows and blankets were horrible. The location was convenient but the hotel itself needs some upkeep.

Don’t even know where to start. I booked this hotel because it had a good rating. It was awful. Bathtub was dirty, floors were dirty. Bathroom ceiling was moldy. No exhaust fan in bathroom no vanity with the sink. Just a sink hanging off the wall with bad caulking. We used the AC because the room smelled so bad when we went in. It was loud and rattled all night. Other patrons yelling at each other in the hallways until 3:00 am. People slamming doors all night long. Worst experience ever. Will never stay at red roof again. We would have left but everything was booked due to an event. I have never in my life had to put the bottom sheet on the mattress. Whoever put it on left it bunched up at the very top of the mattress. No working ice maker on floor 2 or 3. Gate going into parking garage was not working. Had to lift by hand. If you want a clean hotel find another.

Very comfortable stay.

I asked multiple times for housekeeping service before the posted 10 AM cut off. I did not receive any housekeeping. And when I went to address this, the person seemed very overwhelmed and dysregulated. She was unable to answer basic questions. I also pointed out that the toilet was not flushing appropriately. This was not addressed either. Overall, a terrible experience.

Ideally located for exploring Downtown on foot. Free parking was plentiful and easy

It was a great stay and the staff was very helpful.

The staff was very helpful and accommodating. I was able to purchase a parking permit which allowed me to park my car on site. The Red Roof Inn+ in San Antonio is one of the older extended stay facilities and needs to have some cosmetic repairs but all in all it’s a great facility for the price.😍

It was very close to the Alamodome, which is where I was going, so I appreciated the fact that I could stay there feel safe and walk to my destination without having to walk for miles and miles.

The hotel was in a great location. Easy walk to a lot of things to do.

Very satisfying. Love staying here .

Room was semi clean but the ac and tv kept going in and out.

The location for my vacation was perfect. It was right by the Alamodome in close proximity. That was the main reason to stay there. However, we had to basically wait on somebody to come to the front desk who was texting at a desk in the back on their cell phone. Got to the room and it’s very plain and dark in just didn’t look clean and smelled musty. There were there were no amenities except a microwave on a wobbly little stand in the closet. There were no coffee pot, safe, guidebook, or even a Bible. The website had a warning that there was no housekeeping, but you were only provided one towel set. The person that was there with me wasn’t bothered by it a lot. But I guess because I saw the room online and made the reservation. I was pretty upset. The kicker was, when I saw the very black ring around the tub!! Nobody scrubbed the tub in a very long time after a bath. It was just disgusting. I would not recommend this hotel.

The staff was very friendly and helpful. Property well maintained

It is a nice hotel in a good location. However, there is a parking fee. It is not included in the reservation.

it was as expected for the price.

Very convenient location and helpful staff!

The ac leaked on my personal bags

COOL AC

Good value. Close to the downtown area.

Towels seem to be stained the elevator was gross someone stepped on poop the hotel totally needs a makeover it smells old.

This location is within walking distance of the Alamodome, the reason we picked this location. There was some kind of reddish substance on our bedroom wall above one of the beds. The beds were very firm. The second floor hallway coming in from the garage had a heavy smell of moth balls. For a fee we were able to check in early which was helpful. The pool and pool area were closed for maintenance/repairs. The staff was efficient.

The pool was closed

This is a budget stay but even for a budget the building is old and needs renovations. Room had peeling paint and clear signs of previous or current leaks. Heavy scent of lemon cleaner upon entering. If you need somewhere to stay when it's cheap this is not bad. Otherwise I'm sure there's better properties a distance away or for a little more something better. Would still go again if I can get the similar rate of 55-60 for the night as I'm barely in the room and don't have valuables on me

The stay was adequate. The facility was a bit run-down and the pool was milky and green. Most disappointing was the fact that there was no fridge in the room. The hotel staff were very friendly and offered great service. Parking costs an additional fee, but is close to the facility. The hotel has a great central location for nearby attractions. The shower leaked constantly and had little water pressure. No soap was provided either. The mattress was nice and firm and clean, but the pillows were flat. No breakfast is offered.

Poor maintenance; deodorant smell pervasive in room and throught the property; (severely) peeling faux leather chair (arms); loud HVAC; lamp shade peeling and falling apart; interior doors scratched and needing paint. Also, "Big Brother" constantly announcing a warning throughout the lobby that you will be towed if you don't display your $15 parking pass. Repeating over and over - ad nauseam. Elevator had duct tape holding up a panel. Sketchy area...don't even think of walking to the Riverwalk at night. Otherwise, might have been OK if it was minimally maintained. Oh, did I mention pool was green/out of order. Got there about 6PM and the vending machines were out of bottled water. Asked the front desk, they said to check the other floors. Gave up after searching lobby and two floors above second level. Me and wife prepaid for 1 night and could not get out of there fast enough, we didnt even shower there, I am from San Antonio and was honestly embarrassed for my city. Will never stay at a Red Roof again. These are just the facts, I'm sorry to say. If your only criteria is temperature, cleanliness and cheap($105) w/parking - you might be OK. For us, a real buzz kill. after a nice dinner. I dont normally write reviews, Hope this saves somebody the chemical headache!

I also really liked being able to go straight from the parking garage into the hotel. The bed was comfortable, the room had almost everything I needed ( no fridge or microwave ), and the shower pressure was amazing and hot. Overall, it was a really good stay. I’d definitely recommend this hotel if you’re looking for somewhere comfortable, convenient, and easy to get in and out of. I’d stay here again.

Air condition didn’t work properly. The place looked run down. It looked dirty and the hotel had a smell of that a nursing home.

The area was full and busy due to many events in the area. Therefore the desk staff was very busy, but we got checked in okay. The room next to us had two very loud, persistent barking dogs, but they were quiet when we needed to sleep. The phone and blow dryer didn’t work, so I was grateful that I brought my own. The reason we chose this hotel was the proximity to the Frost Bank Center. It was a straight shot and easy to get to! We didn’t have the breakfast or swim in the pool.

The room was clean and comfortable but definitely needs repairs. The bathroom had rust on the tub and along the sides, bathroom door was cracked towards the bottom corner seemed like it had a hole and walls have been poorly maintained. Overall, the stay was OK very close to the riverwalk and the Alamo. Parking was an additional $15 which was not too bad.

It is very close to the Riverwalk. It was a nice experience.

This place is absolutely horrible. First of all no

No issues with staff and very budget friendly. My only concern was when I got the room, it smelled really bad so I reported it to the front desk. She had no problem switching rooms and so she showed me 2 other available rooms. The second room smelled bad as well but the third one was way better. Also outside in the parking lot, it smelled like weed and a few homeless people hanging around the area. Other than that, I enjoyed my stay. Hopefully things change there since it is a great location.

Make sure to get a north east facing room if you visit in the summer as the setting evening sun can roast your room if south west facing and the AC cant keep up

Nice staff and Excellent location

Walked into the room and blankets were still wet, lamps didn’t work, turned the heater on and it smelt very burnt, the shower bath tub was clogged so I couldn’t even shower 3 min without the tub filling up with water.

No microwave, no fridge, connections were not working. I brought my dog, she was sneffing under the bed, so I had to figure it out what was going on, couldn’t believe what I saw was chicken wing bones, Pretty sure they didn’t even change the sheets, found an eyelash cluster, n no, I don’t wear fake eyelashes. The seat of the chair was all stained n found a toothpick. When I went to talk to the receptionist I explained our situation, they didn’t even apologize, they said that they will send someone to our room, what I immediately told them that I wanted a clean room. It was just a really bad experience Pretty sure the one who was there was either the manager or the owner. A Hindu guy, if u are the manager or owner how horrible u are to operate a place like this.

First, I was never told that parking would cost an additional $15 per day. That should have been clearly disclosed before booking. The hotel is advertised as smoke-free, but the entire place smelled strongly of marijuana. The cleanliness was also unacceptable. The sheets were dirty, the restroom was dirty, and the walls were dirty. For the price I paid, I expected a clean and comfortable room, but that was definitely not what I received. This was one of the worst hotel experiences I’ve had. Management needs to seriously address the cleanliness and the strong marijuana smell throughout the property. I would not recommend this hotel and will never stay here again.

I wish it had a refrigerator, saw a couple bugs, but hey was a great stay, close to everything.

Walk to the main entrance of the Riverwalk Mall with all the stores. Not far from Sea World and Fiesta Texas as right on I-37. I enjoy it more and more each time I stay there. I eat at Pico de Gallo on the other side of Downtown also. This is the best stay in San Antonio by far!

When we checked in, the staff member provided some basic information about the hotel. We paid $15 per night for parking, but we were not given any details regarding the parking rules. Two days later, we discovered our car had been towed from the hotel lot, and the hotel claimed no responsibility for it. The hotel effectively sets a trap for its customers in collusion with the towing company, forcing us to pay an additional $237 in fines. We intend to pursue our rights in court. The woman working at the reception is extremely rude to customers. I wouldn't recommend this hotel to anyone. Don't fall for their parking trap; they take money from customers and then have their cars towed away by a towing company.

Good place to stay close to downtown San Antonio. Friendly staff. Fairly clean. A/C worked well room had a fridge and microwave. Paint job in restroom due to some damage looked cheap and rushed. Made the room look even more dated and need of renovation. As a whole, the entire property is in much need of a refresh. TV’s are small and dated, carpets in hallways are well worn. Ice machine was not working on the 3rd floor and one of the elevators was not working. Lobby was nice and inviting.

Bed bugs.

Was greeted by an awesome and friendly staff. Room was clean and nice and cool. Definitely would recommend.

The staff was nice. The room could be a little bit more clean and updated. There was no ice. Auto machines are broke.

and old carbepet non central ac mini split units

We saw roaches in the room that we stayed. I was not happy with that and then we went to go buy drinks in the vending machine and then give us nothing cause they were empty.

The room has all you need for a nice stay. The bed sheets and pillow did have some stains on them so i would recommend bringing your own.

Front desk was efficient, welcoming and respectful

I just did not like that there was no breakfast:(

It was not the same as it was on the pictures

Nice clean hotel to stay at for a quick weekend getaway.. rooms were clean, staff very helpful, close proximity to Riverwalk, downtown and hemisphere... we walked to all with no issues... they do offer room service from several restaurants that deliver.

Room was clean had some signs of mold, and other small minor details that need to be fixed, room was fresh and cool. But we only stayed one night which was good enough for us. The receptionist at front desk was super helpful, very friendly and we were able to check in prior to their check in time which was great. We did pay a fee for parking but compared to price were to pay at the Alamodome for the concert we were attending was a lot cheaper and we were at walking distance which worked for us.

The room was pretty good, bed was clean. The bathroom handsoap,shower gel needed refilled, sink almost stopped up. To pay 233. No ice on the 1st, 2nd, 3rd, 4th had to go to the 5th and 6th floor. Better coffee cups. Pay 15 dollars a day for parking crazy work.

I rented a room with 2 queen beds for my daughter and I so we can take a mental break from all the stress life can bring,to feeling even more overwhelmed while staying at Red Roof Inn Plus. First of all out of the 7 days we stayed we went swimming once, pool was to dirty. The Landry place ate my money the machines were broken and it took a week to refund me. Then we didn't have a fridge or microwave. So thst was my stay...

The staff were friendly and helpful. The Inn was clean and comfortable. The price was very good. We enjoyed our stay.

The first two rooms had mold all over them. The next two rooms had mowed all night. Nowhere on their main page?Did they say anywhere about having to pay for parking. The behind the counter , there wasn't even helping me wanted to be very condescending about having to paper parking was very ugly , would not stop talking.

Good service.

It is not hospitality when you get charged for parking spot when you are not there.

Room was moldy had a musty smell bathroom wall was rotting out no amenities at all in the room ask staff about an upgrade or changing to a different room and said most of the rooms are like that and since I went through Expedia, he couldn’t do anything

J

Fairly close to Riverwalk and the price was good but it was a bit dingy and walking back at night under the bridge was a bit nerve racking.

It was ok for the price…. They stick you with a $20 parking charge which if I would’ve known prior than I would’ve stayed somewhere else.

Clean room.

good service and overall very well for the price we paid. staff was friendly. very disapointed to get caught off guard, no warning regarding the charge for parking on the premise! the reservation should a.) let the customer know about the fee to park, b) let the customer know how much the fee is to park c.) give the customer the option to pay at the time of reserving , pre-paying should also give a discount

Elevators were not working and we had the 4th floor , beds are hard and the toilet wouldn’t flush we had to open the toilet bowl

We were there for a night and room smelled musty.

f

This place wasn’t worth the money, no amenities in the rooms, it was dirty, halls were hot and smelled, the First Lady we met was rather abrasive about check in, paying for parking is absurd! Definitely will not be back or suggest it to friends it I’m not sure what the plus stands for other than you pay for stay plus parking! Very unsatisfactory!

Hotel was walking distance from the river walk and across the street from a great bar… it was a great experience and I will be booking again

Down side you have to pay an extra 15 dollars a night for parking at the hotel ,I have never been charged to park where I am staying ,

Old but good and cheap, and it was closed to the areas we needed to go

It was close to downtown

Car got towed at the property even though the $15/day parking was payed. Hotel did not care and ended up paying $240 to get it out.

Great little place to stay for a quick weekend trip

Absolutely perfect I between the Alamo as well as the Alamo dome. A lot to do around the area and the parking is safe too.

Close to our event within walking distance to resturants

Poolwas out for 2 days of my stay and I did chose them for the pool.

There was empty water bottles under the bed

One of the worest customer service they are not clear communication

It was great