Quality Inn & Suites San Antonio Airport - Stone Oak

The clerk was very helpful in getting us the extras that was needed.

Bathroom was horrible beds were not king as it was stated, bathroom tub was disgusting, the bed sheets and sofa were dirty and the room smelled very nasty

I rarely take the time to leave negative reviews, but my experience at Quality Inn & Suites San Antonio Airport – Stone Oak was simply unacceptable. During my stay, I encountered what appeared to be cockroaches in the room, along with visibly stained towels. I even took pictures to document the conditions because I genuinely couldn’t believe what I was seeing. I understand that no hotel is perfect, and I don’t expect luxury accommodations when booking a budget-friendly property. However, basic cleanliness, sanitation, and a comfortable environment should never be optional, regardless of how much a guest pays. What makes this particularly disappointing is that, as a traveler, the last thing you want to worry about after a long day is whether your room is properly cleaned or hygienic. I don’t usually complain or go out of my way to criticize a business, but I believe future guests deserve to know what they may be walking into. They say, “You get what you pay for,” right? Well, I strongly believe there’s a difference between paying less for fewer amenities and paying to stay somewhere that fails to meet basic standards of cleanliness. Being affordable should never be an excuse for being unsanitary. Unfortunately, based on my experience, I cannot recommend this property. Management seriously needs to address its cleanliness and pest control standards.

Great room Screen

Great value for the price. I bought a motel. It’s a hotel. The staff takes great pie and maintaining the property. Very friendly staff and knowledgeable of the area. Great location as it’s off the highway directly but secluded so that you don’t see the traffic. I would stay here again and again.

No

Where to even begin? to start off when we went to pay for a reservation and supposedly had ran our card and payment went through, they charge five to six different amounts that had nothing to do with our original reservation cost. Well when they did so our credit card blocked the transactions as fraud. They notified me on our second night there that we had to pay our balance or we needed to leave because the law as the owner said was going to be called on us.

Cleanliness N/A

Superb

Staff wasn’t at the desk as much as they could’ve been. Room was pretty clean but the towels had a few stains in them.

Do not stay at this hotel! When we checked in, found our bed soaked in urine. Front desk did nothing about it and said no other rooms were available and didn’t help us at all. They have not agreed to even refund me for the room since I booked through Expedia. The rest of the hotel is also in poor shape with many things in disrepair. This is not worth your money!

The hotel was badly maintained, the water on the sink smell bad. Mattres was really old, the sofa was old and damaged.

Room and hotel grounds were clean. The staff were nice. I like that they had some festive Halloween decorations in the lobby

There were roaches crawling out of the fridge area, restroom, sleeping area. The furniture is old and stained. The carpet smells. The ac feels humid. There was condom in the trash can. A leak in the ceiling in the restroom. Save yourself a bad stay.

Bathroom showed mold tVs were outdated with remotes. Just need a little cosmetic work in lobby.

The bath mat towel was dirty. I don't mean stained, I mean actual dirt on it -- it had not been washed. (But it did have a stain on it, too.) The bath towel had a light brown stain on it. Between the sofas and the dirty and stained towels, this place did not feel clean! I met a couple on the elevator on the way out. They said their bed sheets were stained, so the problem was not just my room. My king size bed was clean, at least, and it was comfortable. The shower and the bathroom as a whole were decent. The refrigerator had a tiny freezer compartment, only big enough for two frozen entrees. They had a pool, which looked decent from my window, but the jacuzzi beside it was quite green...I wouldn't get in it. I would not stay here again.

Breakfast was weak the room was dirty under the beds, the bedtime was larger than the mattress and the blankets had stains

Our stay was very good. Very clean room. Comfy bed. Hot water. We stayed in a king suite.

Had roaches, towels and bedding were dirty.

Filthy, had what looked like blood stains on the toilet seat, sheets and towels had stains all over. Door from the room kept getting stuck when trying to open, and was unable to lock from the inside

Rooms had roaches in the restroom tub and and sink blew were clean but that’s all

Not only was it blood stains on bed sheets and shower curtain but lamp plug charge in next bed overheated my phone and completely damaged it. Phone never turned back on and had to buy completely new one later that day. Awful stay.

The sofa was stained with only God knows what. The shower and tub release nob was carbonized shut. Needed to take a bath and it turned out to be impossible. Bath room indire needs of updating. Worst room I've ever stayed in. I was to tired to complain at the moment.

Hot tub wasn’t working.

First ill like to thank Ms Sonya for making my stay incredible and very easy check out. Great staff, great location and great service. Thank you Ms Sonya from the front desk. Wonderful personality and very polite

We found a baby roach in the bathroom and the beds were damp for some reason. The breakfast made up for it. Lol Maybe next time it'll be better. I usually give places a 2nd chance anyways.

Terrible stay

Good spot

bad just one word

Cockroches (many), all staff including gm were overbearing. Jacuzzi was broken and dirty. Milk was spoiled. Carpets were soiled. Terrible odour emitted from textiles and hallways.

I’ve never left a bad hotel review, but boy howdee, this place was horrific. Everything was dirty, they refused to give me a second key (there were 2 in our party), the room smelled mildew and it was about 80 degrees when we entered the room. The ice-machine as broken, the carpets were sticky, the fridge would stay closed. Even the sheets felt sketchy.

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Muy buen servicio ,atención y muy buenas instalaciones,todo muy bien

Free food in the evenings and full kitchenette

Over paying for nothing… when I originally booked the room I got a suite room. They ended up giving me a standard room, I went downstairs and told the guy in the front desk about it and he said “well I don’t have any suite rooms tonight only 1 more left but you have to pay extra” when I had already paid for 5 days to be in a suite room. Then he said if I could stay in the standard room for that night and then he’ll switch me over to my suite room the next morning. So I did, that standard room was disgusting, there were stains in both couches! I did get moved to my suite room the next day. My suite rooms had a whole on the door and the restroom floor was cracked everywhere.. I kept on stepping on broken pieces from the floor… even my 1 year old kept picking them up.. At the end of my stay I needed to stay one extra night so I went through here to add an extra night and told them at the front desk.. they said I needed to pay an extra $35 because I’m “checking in early” when I booked for the same room.. there was no need for them to check me in early because I was already in that room that same morning.. just a bunch of scammers. Do not recommend at all. Literally the worst place I stayed so far.

This was a pleasant experience unlike the Motel 6 experience I had. Thank you for a clean room.

worst stay of my entire life!!!

Great place to stay

I was about to stay at the Quality Inn recently a nd it was easily the worst experience I have ever had at a hotel. I couldn’t even stay a night there. The entire building smelled bad and was visibly dirty. The front desk was unfriendly and spent the whole time on their personal phones instead of helping guests. When we asked for a different room, they claimed they had no other options, but the room we were given was actually an unfinished renovation site. If you are reading this let this be your sign to not stay.

Generally speaking, the real property is noticeably worse than how it appears in the online images. Parking is free, but the level of service is minimal. The owner gonna be unprofessinal . Their cleanliness standards also felt far below expectations. Overall, the photos on Expedia do not accurately reflect the actual condition of the place.

As you probably have heard you get what you pay for. Between the front desk clerk who I was not able to understand, to the unexpected destination expense for not booking through Choice Hotels and using a third party, to the silicone holding the bathroom faucet together in the bathroom, to not having the room cleaned everyday, and for the sorry excuse for breakfast you should be aware before you decide to stay here.

Exceptional

Good location since it’s near the highway, but

Staff was not helpful Booked a suite and has missing furniture and looked like someone peeded all over bed and pooped on couch. They wouldn't give us different blankets, change is rooms, discount or refund us. Never staying again!!

The breakfast that was provided was so far from what it claims hot continental breakfast; the only hot thing was the waffles we made ourselves. The assortment of other Foods was lacking. There was a pan where traditionally you would find eggs, bacon, or other cooked food, but there was nothing in it except murky standing water and a cockroach egg. The only plus of this property was that it was cheap to stay at. Staff seemed to just check a box and waited for their shift to end.

No more egss at 8:30 just cornflakes. Sausage and pancakes Rooms smells old, curtains are old with holes, bathroom needs paint by the door and the tub, small roach walking on the toule seat

No more egss at 8:30 just cornflakes. Sausage and pancakes Rooms smells old, curtains are old with holes, bathroom needs paint by the door and the tub, small roach walking on the toule seat

Very dirty overall.

Ok

The room was very clean

So, after dealing with an insect-infested room, relocating to another hotel, and contacting Expedia, I am now further inconvenienced by having to pursue the property myself simply because they failed to respond. This is especially concerning considering multiple other reviews mention bugs and roaches. Clearly, this is not an isolated complaint. Extremely disappointing experience from beginning to end. A hotel should be able to provide a clean, pest-free room at the absolute minimum, and when it fails to do so, promptly addressing the issue should not be too much to expect. Sad.

Good stay

The room was dirty and hot as hell. I know you’re getting what you pay for when you stay at one of these places. Honestly I don’t mind the little bit of trash or whatever I can throw that away, but I at least expect the room to be cool and the A/C to work efficiently

It was okay I like the place

The fridge was dirty n have roaches

The ice machine don't work the breakfast no meat not enough food for the breakfast.The plumbing was bad, a bad odor from the water in the bathroom.

Location Security, poor upkeep and breakfast

Location Security, poor upkeep and breakfast

Exceptional

They are very friendly an helpful host they know me by name at this point it’s safe an the bathroom mirror lighting is unmatched overall great reasonably priced hotel 👍

Staff was friendly, area was clean and accesible.

Roaches, roaches and more damn roaches. In the bathroom, on top of the counter where the coffee machine is. In the ice bucket, in the microwave. My husband was going to eat his waffle until he saw a roach crawling next to him on the counter. The pictures may look nice but don’t be deceived, you are most likely to be welcomed by roaches. Please do better, I’m 8 month pregnant and had my two kids with me.

Smelled mold right at the entrance. The room is even worse. Asked to switch room but they refused.

Bugs

Staff was fine. Hotel room was dirty. Small hairs on bed and stains on sheets. Sheets were untucked and looked slept in. Restroom sink was dirty. Paint peeling off walls and bed backboard broken. Paid about 80 bucks and wasn't refunded because I booked nonrefundable so just left.

Blood splatter spots on the comforter. Lobby smells moldy, staff was okay.

The staff was very kind and the stay was very peaceful.

Jacuzzi not working. Mold and dirt in the bathroom shower / tub area. Musky smell in the room. Staff unfriendly and not helpful

It’s close to the airport

Bring extra blankets if you need some.. they will not provide. If your looking to swim.. look elsewhere, the pool was HOT.

The staff are very nice people, they are all very welcoming.

The room was nice but the blankets were some kind of yellow. Not fully white. Two roaches were inside the room.

Keep in mind this is not a 5 star and is older. Now; when you consider that, the AC words fine, the BEDS are COMFORTABLE, bathrooms looms great for their age, the rooms are spacious and some half fold out couch or just a sofa ( you book whatever). Theres a mini frosted thags clean always and its really peaceful here. The staff works hard and maybe not be at the counter but theyre always working and moving. Theres a microwave, iron board and more. You won't find a better hotel for the price.

Great customer service

My room was canceled

..

Room is clean and comfortable stay

The toilet was dirty, the blanket and the sheets was dirty It was ladies underwear in the back of the couch , I. was very unsatisfied with the clean of the room

Ok but inside is old and tacky looking. Room was very quiet but not that clean especially the blue couch and the shower area. Beds were ok. Coffee pot did not work. Tv remote did not work as shown to me by the desk staff (who were very nice) so hard to identify channels. Elevator was very grungy. Back door to parking lot simply needs to be replaced. Doesn’t close properly so it’s worthless as a security door. Continental breakfast is sub par compared to others I’ve had at Quality inns elsewhere. All in all, ok to sleep overnight but not to spend much time in.

Desk clerks were nice The room was was dirty, extremely hot water cold water was was balanced it was never fixed after asking to have room cleaned it still was not cleaned. Mattress was dirty and stained.

Desk clerks were nice The room was was dirty, extremely hot water cold water was was balanced it was never fixed after asking to have room cleaned it still was not cleaned. Mattress was dirty and stained.

Comfortable bedding, great parking lot lighting and very quiet. Love how it is so easy to access from the freeway.

Affordable. Decent location. Nice to have refrigerator and microwave in the room. However, room was dirty. TV and light were unplugged. Thought they were broken until I figured it out. Not much choice for the breakfast. A/C leaked on guests in the little dining area.

breakfast was pitiful. old cereal, mixed together in mislabelled containers no fruit

breakfast was pitiful. old cereal, mixed together in mislabelled containers no fruit

The couch in the room had pee and blood stains on it. I went and showed the front desk the pictures I took of it and he said he new they was there. The room also had roaches pretty bad.

pool was very clean, staff was helpful. room was okay but bathroom had mold on walls and shower curtains.

The property overall (room, breakfast, pool) gets a solid 6 from me. No issues experienced. Just a pretty basic stay and somewhat run-down around. Water pressure in shower was really strong though.

It’s location

Pleasant

The man front desk is so nice! He let all my family eat our dinner in the dining room. Offered paper plates. He let us Stay in the pool for 1.5 more since they close it at certain time. The place is always quiet I think that street is only for the hotel so there’s no cars no people passing by. A few steps from highway with many things close by. It was second time staying here, I would stay again.

Staff no where to be found? Can barely speak English....Old and run down... terrible for being in the Stone Oak area??

It was good to sleep for one night!

mildew on the side of the door outside of the restroom carpet tub was not clean

Horrible service, they lied to me and the app added a service for an additional charge and I called and requested a refund for that charge if I wasn’t able to cancel and the customer service agent called the hotel to tell them I wanted to cancel and they ended up not letting me check in I spent my key money and was charged extra for cancellation insurance and wasn’t able to stay at that hotel anyway and they said they had already denied my refund it’s was a horrible experience just bc the agent was upset that I was telling her to give me a refund for the 12 dollars, I hope I never have to call again I’ve never had any issues w the app

Ac in hotel room did not work great but stay was good

There was roaches where the breakfast was. Breakfast was horrible. No eggs or sausage only on weekends. Egg and sausage hot plate looked disgusting because they do not clean it out. The milk dispenser was disgusting because they do not wash it and it had dried milk and chunks on it. The rooms seem like they are not cleaned often. Stains on the beds, hairs on the restroom floor. Will never stay at a quality in again. Third floor stinks.

Ac was good had trouble with door locks on an early mornimg flight we couldnt even check out there wasnt a person there to check out with. The locks on the door didnt work. They couldn't fix it and told me to wait 5 mins. That's an issue when u have a flight leaving in 30minutes. Other wise its a decent mid range hotel.

I paid $160 for a Friday night, and it was too expensive for the quality of this hotel. The room had a strong musty odor, and to make matters worse, I found roaches in the bathroom the next morning. It was a very unpleasant experience. The only reason I stayed here was because it was conveniently located near where I needed to be, and the Marriott was fully booked.

Booked two double bed rooms. Bedding were stained, requested new set only to see the same thing. Hand prints visible all over headboard in one room. The door of one room didnt close completely. There was a visible gap around the whole frame as the light entered from the hallway during the night. One hair dryer only worked on low, the other would shut off after a few minutes on high heat. One rooms refrigerator made a constant buzzing noise but was otherwise functional. The microwaves worked fine. The laundry room worked as well with quarter style machines. Buffet breakfast consisted of powdered eggs, sausage links and waffles for hot items. Bread, bagels, cereal for dry items. Yogurt, apples and bananas also offered. Coffee and juice available. Initially chose this location to offset breakfast cost for full family. It was not worth it. Also, sign posted says breakfast food not allowed in rooms due to bugs.

Its not 5 star so understand that. Its older and so are the rooms but if you want a clean room, comfortable bed and a spacious room; this is the best value. Its Definitley clean and well kept comapred to the hotels in its price range. I was pleasantly susprised.

Other than that everything else, from our signing in to leaving the hotel was great, including the convenient location, which was centrally located. Your staff was friendly and helpful, lots of smiles. Thank you.

Good quality stay for the price. Wish the hot tub would've actually been hot though lol

This was a good budget friendly hotel.

Enjoyed the stay. Big, clean room.

The TV didn't work, washer/dryer didn't properly clean and dry clothes. Night Staff never answered the phone and was never at the desk. Waited 15 minutes for someone to come to the desk to check in at 4:00.

Service at desk was phenomenal. I had a clean room. Shower pressure was really high and hot water was hot. No interruptions amongst others guest. It’s an old hotel, but it does its job, I like it pretty clean would come again. Breakfast was egg, sausage, and others. There was a pool and a fitness area.

The only reason I rated it a 3 is because it was loud. The AC was loud and couldn’t turn it off. The main bathroom light was very loud. The light without the fan was so dim I had to use the fan light. They were doing some carpet cleaning so the hallway was loud with big fans. I was a day sleeper and the noise was bothersome to me. Maybe someone else will have a less noisy time. It was a clean hotel and did the trick for a place to stay. Nothing fancy.

It was just ok. The beds were a little small.

When I got to my room, the room itself appeared to be clean, but the bedding was extremely dirty. I immediately requested clean bedding. The only thing I received was a single sheet, which was nowhere near enough. My room was so cold that I could barely sleep through the night because I had no proper blankets. The staff never brought the additional bedding I requested, nor did they even let me know that no clean bedding was available. I was simply left waiting. One staff member told me they would try to get a blanket from another room and bring it to me, but that never happened. The lack of follow-through and communication made an already uncomfortable stay even worse.

Our room had very questionable stains on the sheets, towels, and furniture. It smelt like mold/mildew. The staff was always polite, though. And we appreciated the breakfast.

The handicap shower chair was loose for my friend & there was blood in the bathroom & it smelled bad

The room was a little dirty

Always as expected

The room was comfortable and clean.

Nice and clean building when we got there we saw on the outside of building holiday inn express name scratched off no wonder it’s a nice hotel. Now named quality inn. I stayed from Friday to Sunday and very quiet hotel like if there’s no other ppl staying. I had a room in the second floor, entrance and second floor hallways were clean and nice. Room was nice, comfortable beds. My kids went for breakfast they had waffles cereal, and egg. No insects in the room, everything worked a/c fridge microwave. no complaints. I can just say some part of walls some paint retouch needed but other than that the hotel I would give 10 out of 10 ignoring wall paint. The area was perfect for me I was going one day to six flags and the next day new braunfels so I was in the middle of the town but all the way north by 1604, Would stay again.

Ill tell you the Truth! Stay was great! Clean room! Cold Ac! Comfortable bed! Everything was clean! Everything worked perfectly in the room! Gym was good!! Had a burn to start my days! No Deposit was Required! I definitely would stay again!!👍👍👍

The front desk assistant who works overnight was sleep & very rude.. maybe cause I woke her from her sleep. Towels & sheets were not clean

Over all bad experience. I changed room 3 times in 1 night. First room was king size room. The air conditioner was off when I got there and it so hot. We waited hours snd it didn’t get better even after we took cold showers so we asked for another room and they only had a 2 double bedroom available. The girl was rude about it, she said she had to go check the first room. Then she came back and said she was going to exchange it anyways, so I wonder why did she have to go check the room and act like we were lying about something.she could have done that after she gave us our new room. So now 2nd room a/c was also off when I got in there and also very hot. It was so hot I felt like passing out, I had to put a wet towel with some ice on me to cool me down & feel a little better. After a few hours this second room started to cool down but what also sucked is that we had to sleep in separate beds & the blankets smelled like some kind of strong chemical. I started itching all over. It was weird. My husband said yes maybe it was the smell of the blankets or something else in the room because his allergies got aggravated as soon as he walked in. In the morning I asked if they had a king room available & they gave us a 3rd room. This room thankfully had a/c on already before I got there, but omg the room smelled funky. Like something rotten. We were tired of switching so we just dealt with the smell all night.

The ac was cool but not cold. The bath rail in shower was NOT secured in wall. When i mentioned this to man at reception his reply was "OH YEAH, I KNOW ITS LOOSE".