Quality Inn & Suites San Antonio Airport - Stone Oak

Exceptional

They are very friendly an helpful host they know me by name at this point it’s safe an the bathroom mirror lighting is unmatched overall great reasonably priced hotel 👍

Staff was friendly, area was clean and accesible.

Roaches, roaches and more damn roaches. In the bathroom, on top of the counter where the coffee machine is. In the ice bucket, in the microwave. My husband was going to eat his waffle until he saw a roach crawling next to him on the counter. The pictures may look nice but don’t be deceived, you are most likely to be welcomed by roaches. Please do better, I’m 8 month pregnant and had my two kids with me.

Smelled mold right at the entrance. The room is even worse. Asked to switch room but they refused.

Staff was fine. Hotel room was dirty. Small hairs on bed and stains on sheets. Sheets were untucked and looked slept in. Restroom sink was dirty. Paint peeling off walls and bed backboard broken. Paid about 80 bucks and wasn't refunded because I booked nonrefundable so just left.

Blood splatter spots on the comforter. Lobby smells moldy, staff was okay.

The staff was very kind and the stay was very peaceful.

It’s close to the airport

Bring extra blankets if you need some.. they will not provide. If your looking to swim.. look elsewhere, the pool was HOT.

The staff are very nice people, they are all very welcoming.

The room was nice but the blankets were some kind of yellow. Not fully white. Two roaches were inside the room.

Keep in mind this is not a 5 star and is older. Now; when you consider that, the AC words fine, the BEDS are COMFORTABLE, bathrooms looms great for their age, the rooms are spacious and some half fold out couch or just a sofa ( you book whatever). Theres a mini frosted thags clean always and its really peaceful here. The staff works hard and maybe not be at the counter but theyre always working and moving. Theres a microwave, iron board and more. You won't find a better hotel for the price.

Great customer service

My room was canceled

..

Room is clean and comfortable stay

The toilet was dirty, the blanket and the sheets was dirty It was ladies underwear in the back of the couch , I. was very unsatisfied with the clean of the room

Ok but inside is old and tacky looking. Room was very quiet but not that clean especially the blue couch and the shower area. Beds were ok. Coffee pot did not work. Tv remote did not work as shown to me by the desk staff (who were very nice) so hard to identify channels. Elevator was very grungy. Back door to parking lot simply needs to be replaced. Doesn’t close properly so it’s worthless as a security door. Continental breakfast is sub par compared to others I’ve had at Quality inns elsewhere. All in all, ok to sleep overnight but not to spend much time in.

Desk clerks were nice The room was was dirty, extremely hot water cold water was was balanced it was never fixed after asking to have room cleaned it still was not cleaned. Mattress was dirty and stained.

Comfortable bedding, great parking lot lighting and very quiet. Love how it is so easy to access from the freeway.

Affordable. Decent location. Nice to have refrigerator and microwave in the room. However, room was dirty. TV and light were unplugged. Thought they were broken until I figured it out. Not much choice for the breakfast. A/C leaked on guests in the little dining area.

breakfast was pitiful. old cereal, mixed together in mislabelled containers no fruit

The couch in the room had pee and blood stains on it. I went and showed the front desk the pictures I took of it and he said he new they was there. The room also had roaches pretty bad.

pool was very clean, staff was helpful. room was okay but bathroom had mold on walls and shower curtains.

The property overall (room, breakfast, pool) gets a solid 6 from me. No issues experienced. Just a pretty basic stay and somewhat run-down around. Water pressure in shower was really strong though.

Pleasant

It’s location

The man front desk is so nice! He let all my family eat our dinner in the dining room. Offered paper plates. He let us Stay in the pool for 1.5 more since they close it at certain time. The place is always quiet I think that street is only for the hotel so there’s no cars no people passing by. A few steps from highway with many things close by. It was second time staying here, I would stay again.

Staff no where to be found? Can barely speak English....Old and run down... terrible for being in the Stone Oak area??

It was good to sleep for one night!

I like everything in the hotel room mildew on the side of the door outside of the restroom carpet tub was not clean

mildew on the side of the door outside of the restroom carpet tub was not clean

Horrible service, they lied to me and the app added a service for an additional charge and I called and requested a refund for that charge if I wasn’t able to cancel and the customer service agent called the hotel to tell them I wanted to cancel and they ended up not letting me check in I spent my key money and was charged extra for cancellation insurance and wasn’t able to stay at that hotel anyway and they said they had already denied my refund it’s was a horrible experience just bc the agent was upset that I was telling her to give me a refund for the 12 dollars, I hope I never have to call again I’ve never had any issues w the app

Ac in hotel room did not work great but stay was good

There was roaches where the breakfast was. Breakfast was horrible. No eggs or sausage only on weekends. Egg and sausage hot plate looked disgusting because they do not clean it out. The milk dispenser was disgusting because they do not wash it and it had dried milk and chunks on it. The rooms seem like they are not cleaned often. Stains on the beds, hairs on the restroom floor. Will never stay at a quality in again. Third floor stinks.

Very poor

Ac was good had trouble with door locks on an early mornimg flight we couldnt even check out there wasnt a person there to check out with. The locks on the door didnt work. They couldn't fix it and told me to wait 5 mins. That's an issue when u have a flight leaving in 30minutes. Other wise its a decent mid range hotel.

I paid $160 for a Friday night, and it was too expensive for the quality of this hotel. The room had a strong musty odor, and to make matters worse, I found roaches in the bathroom the next morning. It was a very unpleasant experience. The only reason I stayed here was because it was conveniently located near where I needed to be, and the Marriott was fully booked.

Booked two double bed rooms. Bedding were stained, requested new set only to see the same thing. Hand prints visible all over headboard in one room. The door of one room didnt close completely. There was a visible gap around the whole frame as the light entered from the hallway during the night. One hair dryer only worked on low, the other would shut off after a few minutes on high heat. One rooms refrigerator made a constant buzzing noise but was otherwise functional. The microwaves worked fine. The laundry room worked as well with quarter style machines. Buffet breakfast consisted of powdered eggs, sausage links and waffles for hot items. Bread, bagels, cereal for dry items. Yogurt, apples and bananas also offered. Coffee and juice available. Initially chose this location to offset breakfast cost for full family. It was not worth it. Also, sign posted says breakfast food not allowed in rooms due to bugs.

Its not 5 star so understand that. Its older and so are the rooms but if you want a clean room, comfortable bed and a spacious room; this is the best value. Its Definitley clean and well kept comapred to the hotels in its price range. I was pleasantly susprised.

Other than that everything else, from our signing in to leaving the hotel was great, including the convenient location, which was centrally located. Your staff was friendly and helpful, lots of smiles. Thank you.

Good quality stay for the price. Wish the hot tub would've actually been hot though lol

This was a good budget friendly hotel.

Enjoyed the stay. Big, clean room.

The TV didn't work, washer/dryer didn't properly clean and dry clothes. Night Staff never answered the phone and was never at the desk. Waited 15 minutes for someone to come to the desk to check in at 4:00.

Service at desk was phenomenal. I had a clean room. Shower pressure was really high and hot water was hot. No interruptions amongst others guest. It’s an old hotel, but it does its job, I like it pretty clean would come again. Breakfast was egg, sausage, and others. There was a pool and a fitness area.

Nothing at all. The staff said they would refund me for the stay as we agreed to cancel reservation due to there being dry blood on the sheets and towels. This was not sanitary.

The only reason I rated it a 3 is because it was loud. The AC was loud and couldn’t turn it off. The main bathroom light was very loud. The light without the fan was so dim I had to use the fan light. They were doing some carpet cleaning so the hallway was loud with big fans. I was a day sleeper and the noise was bothersome to me. Maybe someone else will have a less noisy time. It was a clean hotel and did the trick for a place to stay. Nothing fancy.

It was just ok. The beds were a little small.

Nothing at all. The staff said they would refund me for the stay as we agreed to cancel reservation due to there being dry blood on the sheets and towels. This was not sanitary.

When I got to my room, the room itself appeared to be clean, but the bedding was extremely dirty. I immediately requested clean bedding. The only thing I received was a single sheet, which was nowhere near enough. My room was so cold that I could barely sleep through the night because I had no proper blankets. The staff never brought the additional bedding I requested, nor did they even let me know that no clean bedding was available. I was simply left waiting. One staff member told me they would try to get a blanket from another room and bring it to me, but that never happened. The lack of follow-through and communication made an already uncomfortable stay even worse.

Our room had very questionable stains on the sheets, towels, and furniture. It smelt like mold/mildew. The staff was always polite, though. And we appreciated the breakfast.

The handicap shower chair was loose for my friend & there was blood in the bathroom & it smelled bad

The room was a little dirty

Always as expected

The room was comfortable and clean.

Nice and clean building when we got there we saw on the outside of building holiday inn express name scratched off no wonder it’s a nice hotel. Now named quality inn. I stayed from Friday to Sunday and very quiet hotel like if there’s no other ppl staying. I had a room in the second floor, entrance and second floor hallways were clean and nice. Room was nice, comfortable beds. My kids went for breakfast they had waffles cereal, and egg. No insects in the room, everything worked a/c fridge microwave. no complaints. I can just say some part of walls some paint retouch needed but other than that the hotel I would give 10 out of 10 ignoring wall paint. The area was perfect for me I was going one day to six flags and the next day new braunfels so I was in the middle of the town but all the way north by 1604, Would stay again.

Passable

Ill tell you the Truth! Stay was great! Clean room! Cold Ac! Comfortable bed! Everything was clean! Everything worked perfectly in the room! Gym was good!! Had a burn to start my days! No Deposit was Required! I definitely would stay again!!👍👍👍

The front desk assistant who works overnight was sleep & very rude.. maybe cause I woke her from her sleep. Towels & sheets were not clean

Location Stained towels , blankets, an sheets. Room smelled moldy.

Stained towels , blankets, an sheets. Room smelled moldy.

Over all bad experience. I changed room 3 times in 1 night. First room was king size room. The air conditioner was off when I got there and it so hot. We waited hours snd it didn’t get better even after we took cold showers so we asked for another room and they only had a 2 double bedroom available. The girl was rude about it, she said she had to go check the first room. Then she came back and said she was going to exchange it anyways, so I wonder why did she have to go check the room and act like we were lying about something.she could have done that after she gave us our new room. So now 2nd room a/c was also off when I got in there and also very hot. It was so hot I felt like passing out, I had to put a wet towel with some ice on me to cool me down & feel a little better. After a few hours this second room started to cool down but what also sucked is that we had to sleep in separate beds & the blankets smelled like some kind of strong chemical. I started itching all over. It was weird. My husband said yes maybe it was the smell of the blankets or something else in the room because his allergies got aggravated as soon as he walked in. In the morning I asked if they had a king room available & they gave us a 3rd room. This room thankfully had a/c on already before I got there, but omg the room smelled funky. Like something rotten. We were tired of switching so we just dealt with the smell all night.

The ac was cool but not cold. The bath rail in shower was NOT secured in wall. When i mentioned this to man at reception his reply was "OH YEAH, I KNOW ITS LOOSE".

Not cool...

Property was clean, staff polite & courteous.

The bed was surprisingly comfortable.

Towels and bed sheets were very dirty. Nice staff but the shower and bath tub were dirty as well. Convenient location but the towels, bed sheets, and bath tub were all dirty.

Very nice

It's not a bad place to stay they just need to do some updates man like there's some water damage it looks like on doors the floors are messed up the carpet of course has a bad smell place just needs to be updated the staff's amazing

The location was central for my visit. The room was a great fit. The parking lot was small.

The location was central for my visit. The room was a great fit. The parking lot was small.

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The biggest disappointment was the breakfast. It was listed as a hot breakfast buffet, but it was mainly waffles, cereal (3 different types all mixed into one dispenser), yogurt, bread and apples. Other than that it was fine for the price. Good location and safe area.

Dirty room and sheets. I checked out immediately

Exceptional

Other than that it was a decent hotel for the night.

The hotel was run down, the rooms were dirty the blankets were dirty and stained the carpet was dirty. The restroom was rusty shower made loud noise.

bad experience all around, since we ended up paying twice for a room, was not worth it. The hotel did not honor my reservation even though I provided the confirmation number. we had no other option at the time so we had to book another room directly through the hotel, paying again. So we paid twice, once through booking and once through the hotel. It wad not worth 170.00, we could have stayed at a nicer place. Very dissatisfied, waste of money, and Booking did not refund.

bad experience all around, since we ended up paying twice for a room, was not worth it. The hotel did not honor my reservation even though I provided the confirmation number. we had no other option at the time so we had to book another room directly through the hotel, paying again. So we paid twice, once through booking and once through the hotel. It wad not worth 170.00, we could have stayed at a nicer place. Very dissatisfied, waste of money, and Booking did not refund.

Smelt like burnt curry

Muito bom! Barato! Bem localizado! Superou minhas expectativas! Recomendo!

Room was certainly above expectations. I think this property used to belong to a different chain. Breakfast was pretty good for a hotel at this level. Weird, loud ambient music plays in the lobby nonstop and can be heard from some rooms.

Well, if la quinta is open across from mi tierra café opt for that. Saves you the parking somewhat

the room was dirty and the sheets were yellow stained.

This is by the worst hotel i stayed at. The room was dirty. It was difficult to get clean linen during my 7 day stay. Hot breakfast is only available on the weekends. Jusy plan on not being to have any guest. Cars got broke into. 3 staff members confronted me staying that my dog is not a service dog although i show them the digitsl paperwork and denied us renewing our stay. Staff is highly rude. They dont like animals and are scared of them. My service dog sense the risong anxiety so did what he was trained to do. Will be reporting an ADA violation. Nice way to supprt your disabled veterans. Stay away! Made up bogus complaints.

Bad

Good

There were roaches crawling around on the wall, under the sink and on the floor. Room was dirty and my family left very disappointed and disgusted by seeing the state of the room and noted how unclean the property looked on the outside and the room was extremely hot and not cool enough.

Couches in room were dirty. You could see the stains. Bed sets stained. One room was full of mold/mildew on wall and in bathroom. The guy at the desk was helpful but I was over it when I seen mold. So I didn't stay. Waiting on manager to get my refund.

Very good

The hotel was excellent. It was nice clean friendly stuff. Breakfast was excellent rules were perfect clean. I will recommend anybody staying at the hotel. It’s a beautiful place and money best price

We did not like anything about this hotel, I guess the only thing that was good was the price it was cheap. So when they say you get what you pay for that is true this place was horrible.

Back parking was a bit dirty with trash . Comforter and couch had some stains. Bed was good and most importantly the AC worked well. Good price for a one night stay.

Great atmosphere and close to our softball tourney

It's a good alternative to those expensive out of the way hotels.

Friendly staff

Room smelled bad like pure smoke. Never come back here😡

Property outside needed taken care of. Where there was tile it looked like it hadn’t been swept or mopped. Elevator floor was damaged like a leaked liquid made it warp. The room I had the tile in the restroom was broken and missing grout. I have stayed there before and it had always been clean but this last stay may be my last. I was disappointed because I really like staying there.

Bed was perfect , quiet , soft pillows, clean room, privacy window shades

It was decent

Beds and chairs looked old

Thank you, Quality Inn!

Stayed 1 night. Hotel was decent and basic. Front desk was friendly. Complimentary breakfast came with warm scrambled eggs and sausage, along with coffee, cereal, bread, waffles and yogurt. The parking lot has an EV charger, but was disappointed that someone parked their gas car in the spot. The area felt safe. I was unable to unlock the back door of the hotel with the room key after parking, but it wasn't a long walk to the front. I would stay again.

You get what you pay for, but I have never had issues here when I stay for my weekend business trips. Staff is very nice and accommodating! Rooms are a great size and clean enough to stay. No bugs or smells

We arrived on Wednesday night at 9 PM. The door didn’t lock. We had to put the security bolt on the comforter was stained when we went to bed that night and woke up in the morning. There was a sticky spot between the two beds. It was purple so maybe it was jelly. I don’t know there were roaches in the bathroom. The water pressure was good. I called Expedia. They said we’d get a refund. I haven’t heard anything back. Don’t go there when we checked out the next morning. Staff never said oh is everything OK? Why are you leaving early? They just said make sure you call Expedia. This place was horrible horrible horrible oh my husband likes to unpack. We were going to be there for five days there was paper and dust in the drawers. There was also a chicken bone between the refrigerator and the desk and there was blue painters tape on the legs of the desk Sew In I have a video if anybody cares breakfast was bread for toast, waffles, that you couldn’t bake all the way through yogurt in the refrigerator awful.

The bed had stains, tv stand had an oily surface didn't want to put my items, restroom floor, tub and toilet had hair. The toilet wasn't clean and towels looked stained. Breakfast area didn't look clean to eat. We were tired of traveling to look for another place. The person who attended us for check in was pleasant.

All

The property/room was "tired" . Stains on furniture, broken lampshade. 4 night stay without housekeeping. Bedding & towels were clean but lots of crumbs on carpet & in dresser drawers (which wouldn’t stay shut). Breakfast was a disappointment, only cereal, apples, toast, waffles- no eggs and ran out of yogurt. Staff was friendly.

The A/C wasn’t even working properly…

The room was so dirty and not stayable at all. The room smelled like fish, had to ask for another one. And the other room also smelled. The restroom was not clean at all the walls the ceiling had built up dirt. Had hair in the sheets. And breakfast was included but only had cereal.

Was also clean & nice

In addition, there was a significant buildup of lint and debris inside the air vent, which appeared to be a potential fire hazard and demonstrated a concerning lack of maintenance and inspection. Overall, this experience was extremely disappointing, uncomfortable, and unsanitary. Guests should not have to question whether bedding and towels are properly cleaned, nor should they be exposed to possible safety hazards during their stay. I would appreciate a response regarding how this issue will be addressed, as well as appropriate compensation for the unacceptable conditions experienced during my stay.

All Good and helpful Good Value.

Breakfast is a non-starter. The only hot item is an overused waffle maker that makes waffles that are soggy in the middle. The bread area consisted of sliced bread only. No bagels, no muffins etc. No eggs, kids cereal only. Better food at McDonalds down the street. The room was ok but a sofa with no coffee table? No foot stools? TV worked, but no printed program guide. Coffee service in room included creamer so old it congealed in the coffee….which was the worst. I could go on….you get what you pay for..or less sometimes. Nice location, run down property.

The room smelled so bad

Pretty nice hotel for the price, lowkey area, right next to highway

Perfect

The breakfast menu consist of coffee, orange juice, apple juice, waffles, yogurt, and condiments. Comfortable and quiet stay.