Quality Inn & Suites I-35 near Frost Bank Center

The AC was producing water on the carpet and made the carpet smell mouldy and the carpet was wet. They never came to do room service and cleaning the entire time I was there. The TV in the living room was not working.

Very old and coffee dispenser didn’t work.

I went there before. Loved the swimming pool and hot tub but this time the hot tub wasn't available. Ruined my experience. But the price is good Hot tub wasnt available. Pool needs cleaning. The smell in the hallway and rooms. Water pressure. Housekeeping didn't brings towels even though we asked politely

I was extremely disappointed with the condition of my room. The bathroom in particular was not properly maintained. There was water on the bathroom floor, damaged and uneven flooring with visible gaps, and noticeable buildup/discoloration around the ceiling vent. The overall condition of the bathroom made me question how thoroughly the room had been cleaned and maintained before my arrival. I took photos shortly after checking in to document the condition. I considered cancelling the reservation, but I had an event nearby shortly after check-in and the hotel did not give me enough time to find another place to stay without potentially missing my event. Because of the timing, I was essentially stuck staying there despite the condition of the room. I understand that hotels can have occasional maintenance issues, but these were not minor cosmetic problems. This is not the condition I expect when paying for a hotel room. Because I stayed only because I did not have a reasonable opportunity to find alternative accommodations, I am requesting compensation for this stay. I believe a partial refund would be appropriate given the condition of the room and the circumstances. I hope management will review the photos and take this complaint seriously. I would appreciate a response regarding what compensation you are willing to provide.

Everyone and everything was great

Poor

Too expensive...$190 per night with the pool down for maintenance and the ice machine did not work.

Moldy Smell in Room

.

My only complaint is that I wasn't able to get the studio king bed that I paid for because they didn't have any left on the first floor. It would be nice if there was some kind of elevator but then it's only two stories so I understand that. I wish there was some way to have the room that I paid for reserved before I got there on the first floor but I guess if one calls ahead that can be done.

Staff present Breakfast yuck Room old and blah blah

The staff

Bad

Staff was not helpful needed a remote all weekend asked multiple times nothing. Frogs swimming in the pool ice machine didn't work and dirty rooms. Will not recommend...

Todo es bueno limpio lo único que me hubiera gustado que ver más cosas en el desayuno como hotcakes o waffle

Hotel got bad reviews didn't even show ip

Exceptional

Hotel. They don’t clean your room while you are there does not matter how many days. No new towels or toilet papers if you don’t ask or go get it… a lot of bugs

The only good thing was location and the nightshirt girl that was at the check in

This place has cockroachs. The beds had hair in the sheets, the bathroom was NOT clean. The floor had food in the carpet. There was a horrific smell in the rooms (we reserved 2 rooms). We were in there 15 minutes and decided to go someplace else. They wouldn't refund our money. I will be contacting the health department, the BBB and my lawyer.

Room was dirty and the towels were stained red. Chairs were also stained and all the hallway A/C units were unplugged.

Bad

I appreciates the kindness of the young lady at the front desk, unfortunately, she's not management and whatever whoever is managing this property is doing poorly. The king suite was a decent size so that we appreciated. The pool was under maintenance , which is not noted when making a reservation, the breakfast is not as shown in pictures it was very poor quality and only a few options, hallways were extremely hot, the vending machines did not work properly and none of them had water available.

I appreciates the kindness of the young lady at the front desk, unfortunately, she's not management and whatever whoever is managing this property is doing poorly. The king suite was a decent size so that we appreciated. The pool was under maintenance , which is not noted when making a reservation, the breakfast is not as shown in pictures it was very poor quality and only a few options, hallways were extremely hot, the vending machines did not work properly and none of them had water available.

Exceptional

Carpet had questionable stains, trash can had poop all over it. Looks like they slapped paint over moldy walls and called it a day. Also no fire detectors In The rooms!

Overall pleasant.

Exceptional

The room was clean but you can tell this is a old building the carpets were ripped and stained and the flooring in the bathroom was lifting the pool is not open we were really looking forward to that and if you vape you have to go outside no vaping in the room I thought that was different I get cigarettes other then that not bad for a last minute hotel.

Ok

Dirty room and sheets, microwave and coffee machine was broken. Pool was broken. Overall not worth the cheap rate.

I believe that you have to request housekeeping a day before. That's the only thing that would make this four versus five stars and it makes sense because I think they are kind of short staffed which is good when there is not a event but when there's an event housekeeping needs another person. The rooms are always clean initially and they clean them when you leave but you have to request housekeeping when you're staying more than one day.

Close to Fort Sam Houston, reason for booking. Had a King suite; liked the price for layout everything was out dated, remotes to both tvs didnt work, every other channel was audio only, returned to room next day, no housekeeping, room 116 located by outside door that constantly was slammed shut making walls and door shake in room. Door and lock didnt feel secure and safe. Pool was open then closed for maintenance during entire stay with nothing done to pool, small black bugs on everything and the access took me on the backside that didn't feel the safest.

Close to Fort Sam Houston, reason for booking. Had a King suite; liked the price for layout everything was out dated, remotes to both tvs didnt work, every other channel was audio only, returned to room next day, no housekeeping, room 116 located by outside door that constantly was slammed shut making walls and door shake in room. Door and lock didnt feel secure and safe. Pool was open then closed for maintenance during entire stay with nothing done to pool, small black bugs on everything and the access took me on the backside that didn't feel the safest.

It was a clean place. They had breakfast. Nice big room..

Poor

The doors to the stairs kept being left open using the rug by the entrance, my first night a random man was sleeping on the stairs at 4:30am, the stairs AC was off at all times with 90 degree weather, carpet it’s not being clean in who knows how long, shower needs better cleaning. I did not feel safe and I was there in Texas for my sons Air Force graduation

Very poor

Breakfast was not great but adequate for the price I paid.

Breakfast was not great but adequate for the price I paid.

Staff was not cordial or considerate

Honestly been to a lot of hotels and the best cleanest rooms I’ve seen so far

Very poor

Pros: The staff were nice and we didn’t see any roaches. Cons: Everything else. Our sheets had 3 inch crusty yellow smear on them when we checked in. The curtains fell off the wall when we opened them - the hotel didn’t send maintenance until 2 days later. Two of the legs on the desk were broken, so the desk lurched when used. The paint throughout the property was moldy and peeling. The hallways smelled bad. There was a random tv lying in the hall all 3 days of our stay. The telephone didn’t work. No one ever answered the front desk phone so every time something new went wrong, we had to walk to the front desk, in a separate building. The property doesn’t look at all like the photos. Highly recommend avoiding…sleeping in your car sounds like a better experience.

Showed up at 7 pm, looked like the property was closed. The office wasn’t staffed, walked around and couldn’t find anyone, there was only 1 car in the whole parking lot. I had to go to the hotel next door to inquire about another room, I told her I had a reservation next door but nobody was there, she then makes a phone call and says the office person will be back in a few minutes. I’m pretty sure she was sleeping because she was immediately there and looked disheveled. The whole thing was so bizarre, only one other person staying in the entire hotel, they’re clearly going out of business. Then there was a car circling the parking lot most likely waiting for us to leave so they could break into our car. The room smelled like smoke and had bugs on the floor. I would recommend spending a little extra money to stay someplace safer that is actually staffed.

One of the room with king bed was smelling and with stained horrible experience.!!! We came late staff was not in the office, door was lock and we keeping knocking the window for a good time.

Breakfast was appalling, the food was overcooked and there were no condiments. The room coffee maker was not usable and the packets for the coffee were opened and missing stuff. Ran out of hot water taking a shower. The drawers of the dresser were stuck closed, but if you opened them they wouldn't stay closed without jamming them. There was garbage from the last person still in the trash. The fridge smelled like rotten food and was hard to open. The place was run down and just gross. Would not recommend with so many other good hotels in the same price range

I have to admit I was disappointed this trip. I understand you get what you pay for but this was alot. I’ve been coming here for years, even through the name change and I’ve noticed it’s going downhill throughout the years but I’m loyal so stay. But I’ve come to decision that I’m not gonna stay here anymore. I went about two weeks ago and there was not a shower curtain in that room. This time the phone did not work. The smoke detector was not attached to the ceiling. It was on the shelf. The furniture in the front room was stained. The light did not work either, and there was only one remote to two TVs, which only worked on one. Not to mention the microwave. The glass in the microwave does not fit so when you try to heat things up, it’s a constant banging sound every time it turns. Its the perfect location to stay at when going to a San Antonio Spurs game but sadly its gone downhill. This app is not letting me add the pictures I took to show you otherwise you could see what I saw.

The room was nice and had lots of space i wasn't disappointed

Furniture needs to be cleaned. Some of the room items didn’t work.

Breakfast has been done upgrade from what it used to be years ago. They have one of the better breakfast now.

Did not feel safe in this property!

It great for the price

This property is extremely run down and its in need of serious updates. We did not eat the included breakfast as the dinning room/kitchen smelled of sewage.

Both rooms were filthy. There were used floss picks left in the drawers, gum stuck to the furniture, and an overwhelming foul odor that was impossible to ignore. It honestly smelled like something had gone bad in the rooms. The hallway and access doors to the rooms were being propped open with rugs, so they wouldn’t lock at all. There was no secure access, and people were constantly coming in and out. Combined with the transient activity around the property, it made us extremely uncomfortable. The rooms themselves were also poorly maintained. The water wasn’t working properly, the toilet wouldn’t stop running, and the lights were flickering. It was clear these rooms had not been properly cleaned or maintained. We brought these issues to management’s attention and attempted to resolve it, but they refused to accommodate us or offer any refund. We also contacted Hotels.com since we booked through them, but they were unable to help. We didn’t even stay our full reservation and still lost $838. That’s unacceptable! I strongly recommend looking elsewhere. This was beyond disappointing, an outright waste of money, and a terrible experience!!

There was really no cleaning service for much of my stay. The only day service came in was the date that I was leaving.

place was nicely situated and safe. The room was dirty. Sheets were stained. Bathroom is small. The price and circumstances made it convenient. The breakfast and office are detached so harder to get to

Spent one night. This hotel needs to be refurbished. The furniture needs to go to Goodwill. Carpet needs replacing. Not what is advertised on Expedia. The hotel is just old. For the price per day, I'd say not a great deal.

We booked here because it is close to the Frost Bank Center, and a great price! It's an older hotel, but it was perfect for what we needed. Our room had 2 king beds and was really spacious. AC worked great and the linens were clean. I'd stay again.

Eggs weren’t real and French toast was like cardboard(thing white bread) Yogurt, fruit and pasteries were available along with cereals. Not many folks at breakfast. Staff was nice.

Not close to many shops. Did not enter pool area. Internet was inconsistent and barely worked.

Looks can be deceiving

We were booked in a room that was not clean. The trash been was full to the rim and beds barely made. Pillows were shuffled and didn’t look clean. The bathroom ceiling leaked and the floor was flooded with water. The next room had a cup with black beans and cinnamon sticks on the shelf in the closet. I would not recommend. Price does not match the rooms nor the service.

Staff was very rude

Did the job. Very sweet night girl at the desk

We didn’t spend the night we left as soon as we open the door to the room, it smelled like smoke in a non smoking room. It was dark and dirty carpet all through out the hotel room.

The toilet would not flush, I would have to try and take the lid off and fix it and then it would work for a little and then would stop again

The room was nice and clean, and the breakfast was decent. The staff was very nice and helpful. The area was a little rough, but we had no problems with our vehicles. Overall is was decent for a night.

Tv was super outdated. Front desk area did not smell nice at all. Was then put into another room which was OK. Cardboard under tv to hold it? Breakfast wasn’t that great. I initially asked for a refund and couldn’t get it approved — satisfaction definitely not there. Stay somewhere else

Perf

Good

Hot water is needed in the shower, take the old grimy carpet up, put air freshener in the rooms.

However, there were several maintenance and housekeeping issues during our stay. The hair dryer was broken and left in an unsafe condition, the refrigerator had a moldy odor, and shampoo was missing. We also requested housekeeping service, but the room was not cleaned and towels were not replaced as requested. Fresh towels were only provided the following day after another request. I hope the hotel can improve room maintenance and housekeeping consistency for future guests.

The breakfast was very bad and made me ill (85/100 food safety rating and I see why). I peeked into the kitchen and it was dirty (think smelly mop water…) Do not eat their breakfast.

I asked for queen beds and received double beds

passable

Friendly staff!

I ended up leaving the property within minutes because neither room was usable. This was incredibly stressful and disappointing, especially since I had to scramble to find another place to stay late at night. I rarely leave negative reviews, but this needs to be said: the property should not be renting out rooms in this condition. Guests deserve better, and management should seriously address the state of their rooms and overall quality.

The front desk was so very helpful and friendly. The room was clean also it was quiet.

The sink in the living quarters looked as though it had not been cleaned in QUITE some time, an ottoman appeared to have burn spots (presumably cigarette) on it, and many of the areas appeared to need dusting. I had disinfecting wipes with me — per usual — but, I only expected to wipe over their “cleaned” areas, NOT be the one DOING the ACTUAL cleaning.

Staff was courteous

Room was filthy. I have photos of our arrival. They changed our room and the second was even worse. Window was completely broke .room had not been cleaned or dusted in awhile. Trash in drawers. They offered to change our room again but we were running late for our Grandsons competition and with 2nd being worse we weren't taking anymore chances. Paid extra for early check in. Also description online said 2 king beds and a fold out sofa there are no sofas

Great hotel

Worst hotel I’ve ever been in, room not clean , furnitures stained , even roaches were all over. I did not stay my out trip there , I checked out the same day , requested a refund, did not give it.

Staff were generally friendly and helpful when asked — we felt welcomed.

WiFi worked, but no internet. Card key would unlock an exterior door, but it wouldn’t open. Had to walk around to other side to gain entry. Horrible pillows to sleep on. Smoke detector was stuffed with tissue? Toilet paper?

The Basin in our room would not dream properly. The staff were okay, parking was a little dim. Could do better all the way around

Terrible experience

Excellent breakfast

So this was the problem with my stay. I extended for a day or two because of another appointment using hotels.com and I was informed that the next time I did that I will have to check all the way out with my stuff and then wait till 3:00 to check back in. This is what the front desk told me. The other option to keep my stuff in the room and continue smoothly would be to pay a $30 fee. That seems wrong on so many levels but that's how they run their place I guess.

Very disappointed at arrival, zero a/c in hallways, key inoperable, interior of room had been torn up & not repaired, machines took $, one of the worst experiences in a hotel & we’ve been to bad ones!

Excellent

The gym is very equipped and parking is kind of safe except when you have some people without handicap plates or placard who Park in handicap parking and others who take up two spaces. Handicap parking is not enforced by the hotel.

We were in a handicap area as we requested. Bedroom floor dirty, broken areas in the bathroom floor, not safe. Blood stand on the bottom bed speed, never changed out when the room got supposedly cleaned, when the beds were made while we were away. Not safe for a baby that's walking. Plug outlet was not completely in the wall. Used soap in bathroom shower. The whole place had a muskie smell where we had find our room, maybe a water damage smell..The door area before we get into our room, was never locked( like you didn't need a key card to get in) we have been in and out several times through the day and still was not locked. Was definitely unsafe. Breakfast was fair, not that great. I'm our pancakes that was already made, had some green pieces made inside of them.( I'm assuming it's something they are cleaning with). They did have a sign up, about didn't take food to your room or you'll get charged $50.00! I don't know if that's an old sign, but I seen quite a bit of people taking food out of that room.. But in your room on the phone is a speed dial for pizza ...lol.. So idk.. they do have a safe in the t room that takes credit cards. Oh and be careful, keep your eyes out for wild animals. Seen some cats and a loose little dog and I was chased by a skunk early 6am . Lucky didn't get spray.

Nothing of what the pictures look like our stay in San Antonio was terrible not to mention room 129 has a foul smell room 127 had no remote or phone in it.then they did not respect the Expedia rate I was over charged for room.i would not ever stay there again

Clean room

Service was amazing just wished for bigger towels and better lighting other than that amazing

Safe

Clean rooms, friendly staff, free breakfast and parking, convenient location.

Very good stay

Was freindly

Hotel dirty unsanitary linen dirty bathroom n shower were not clean, and hotel has a bad smell

The room had moldy smells, AC didn’t work well. The staff were nice to change another room. The parking was easy, good breakfast.

It was comfortable and really close to Fort Sam Houston which was reason for visit.

Breakfast was good and convenient

Staff was very accommodating. Although this is probably be rated as the worst breakfast out of any hotel I've been at it was edible needed upgrades would be a microwave available to guest in the breakfast area and perhaps a better score on their health inspection on their food service operation

Conveniently located with clean, spacious rooms and friendly staff—makes for a smooth and relaxing stay.

Affordable rates for what you get. Room was clean, and the air conditioning worked perfectly in the Texas heat.

The team at the front desk was very polite and helpful. The room was clean, with fresh towels and good Wi-Fi.

The bed was good. We had to up grade our room in order to have a working AC in July. I found that to be really un acceptable. We had stayed here about 5 years ago and it was much nicer. I will not be returning.

the rooms stink to humidity, as soon as you step outside you room on the hallway it was super hot like they turn the whole ac off

Close to major highways, which made getting around the city simple. Decent breakfast and friendly staff.

After looking at reviews, I assumed this was a decent place to stay. I was wrong. I knew this wasn’t going to be a 5 star hotel, but wow. Once I checked in, I came to realize there was no elevator. Once I got up to the floor, the hallway reeked a musty odor and was hot due to no AC. Once I entered the room, it was HOT! They had the AC off. I get they’re probably trying to save $, but when it’s 90+ degrees in Texas, you need that AC on so customers can enter a comfortable environment. It took HOURS for the AC to cool the room. Due to the AC being off, the room also had a musty smell which affected my asthma, now I am sick. As for the cleanliness, not the best. Drywall was cracking throughout entire room. One chair in living area was broken. Living room area could not be used because AC from bedroom would not cool it enough; so much for paying extra for the suite. Once room finally cooled, that musty odor remained. Only one roll of toilet paper was provided, AND IT WAS ALREADY UNROLLED/PREVIOUSLY IN USE. Couldn’t even get a brand new roll, ridiculous! Buttons for tv remote were also difficult to make work. Overall, very disappointing experience.

Everyone was kind and welcoming. The room had everything we needed and smelled fresh.

Excelente ubicación para la graduación de airfoce

The service for our five days was good,the cleaning lady doesn’t speak much English but she see to it that we always have clean towels,toiletries and garbage out even though we denied service , the front desk is on top of everything, there was a little problem in my bathroom as soon as I point it out my room was change , I put a 4 for property condition because the gym really need a a/c it’s too hot or the a/c need to be fixed, my kids love the pool when we get there we realize the pool need cleaning but it did clean the next day, breakfast provided which is a plus, we were there for a graduation and it was just 9 minutes to fort Sam and 6 minutes coming back

The beds were not clean. The sheets had stains on them and there were hair in the beds, I was shown 6 rooms and they could not show me one bed that was clean. For a total of 8 beds. Now they are refusing to refund my money. I guess they do not understand it is there responsibility to provide a clean room

The check in & out process was fantastic they even give a little welcome box with a couple snacks and an arm deodorant which was neat and something no hotel has ever done. The facility and room was clean. Never made it to breakfast so can’t comment on that. The hotel is quiet, well lit and safe. The only 2 negatives is that the room had a seriously horrible musty smell and could use something to help absorb the moisture in the room to end that smell. Also, the fact that the pool was extremely cloudy & dirty which was a huge disappointment as my kiddo was looking forward to swimming. I think that if these two concerns were fixed it would be a great hotel to stay at.