Quality Inn near SeaWorld - Lackland

Great clean room, staff was amazing . Next to a lot of restaurants

staff was friendly

Customer service was great!! They were super friendly and it was clean. I had the best sleep. Not gonna lie

Clean exterior,interior, clean room. Front desk was great. Check in was fast and easy. Will definitely stay again

My experience at this Quality Inn was disappointing from the moment I walked in. Checking in took an extremely long time because the front desk insisted they couldn’t find my reservation. Instead of handling the issue themselves, they told me I needed to contact Hotels.com. I ended up doing most of the work to resolve the problem, only to find out that the hotel had received the reservation email all along—they simply hadn’t located it on their end. Once I finally got into my room, it was clean and about what you’d expect from a basic budget hotel. Nothing stood out as better or worse in terms of cleanliness. However, the electrical outlets were another issue. Several of them wouldn’t properly charge my phone, which was frustrating and made the room feel poorly maintained. Maybe this was just an isolated experience, but I’ve booked through Hotels.com many times and have never had this much trouble checking into a hotel. Between the poor check-in process and the maintenance issues, I won’t be staying at this location again.

Bathroom had a lot of rust on shower rods and tub but overall a good stay

Location, staff members, clean room, and comfortable bed. Location was good.

Great location, friendly staff. Room was cleaned once, and had to ask for towels every day.

First would like to say location to Lackland was very convenient. After spending an extensive amount of time reading reviews , finding close location etc I settled on this hotel. Wasn’t great but not terrible. Walking in smell of fabuloso was a little overwhelming in common area but at least smelled clean. Room was good size and tidy. Except Had a bar of soap used in dish, comforter had stubborn stain that looked like could not get out w bleach. Shower curtain had dark stain and only provided 2 towels. Next day had to request from housekeeping and later go to desk for the provided 2 towels and additional 2 twice. Long hot day and wanted to shower. Lastly our wake up call was late. Our 5:15 turned into 6;45. Had to rush to event. Overall I would give 6 as hubby also found breakfast provided to be pretty good.

The only thing I would say is the surrounding area.

The location Everything. Dirty, blankets stained, AC smelled bad. Water smelled bad. Breakfast was bad. WiFi didn’t work.

I love booking there I love everything N/a

Location was close to SeaWorld. Extend breakfast time to 10am

GREAT LOCATION Walmart, 5&Below, Ross, Lowe's, Target and many other shops all within walking distance Cracker Barrel, IHOP and many other restaurants also within walking distance Base access gate nearest to graduation parking lot I loved coming back from being out all day with my Airman and trash was taken out, bed made and fresh towels daily, felt like I just checked in. Staff is awesome and checking in was easy because I paid ahead of time.

Location Blankets with stains.. Toiletries needed refilling. Shower curtain kept opening and water would leak out during showers.

I stayed at this hotel for our trip to San Antonio and it was so clean and looked just like the pictures on the website. The rooms were very clean. The staff were so friendly and courteous. They even gave us a small free gift and gave my kids some cookies as we were leaving. I will definitely be staying here again. I’m glad I found this hotel. Xavier and rest of staff were amazing. Thank you for a great stay. See you next year.

Not at all what you expect when you all in It looked ran down and not worth the risk

Great rooms

The bed comfy but the PILLOWS seem like they didn’t get wash, smell sweat. The breakfast is ok for the price. All the staff are nice and helpful. The parking plenty space. This hotel next to the highway so the noises come through the window.

We traveled from Virginia for an Air Force graduation and needed close proximity to the base. We were 10 minutes away so it was perfect. We had to leave at 5am for the graduation ceremony and breakfast wasn’t open yet. Orlando arranged for someone to get us a couple of bananas and yogurts. That’s just great customer service! Perfect!

My experience at Quality Inn was great! Staff were extremely helpful and friendly! Our room was clean, and the AC worked very well! In addition, the breakfast was well stocked and replenished. Everything tasted great! The hotel's location is perfect! It was only 10 minutes from SeaWorld. Also, it was located near many retail stores and restaurants. We will definitely be staying again!

Very clean and quiet! The staff were very nice and polite going the extra mile to make sure we had everything we needed. I would definitely stay here again!

The room was dirty. Someone's dirty panties.

They didn't make our beds through the day or check and see if we needed anything.

We started for 3 nights and 2 days. Our room was never cleaned and we had to go to the front desk to get clean towels daily.

Their hard cash only policy makes them terrible for anyone to stay there. When you arrive there with tired kids and staff ask you to go for in search for cash even you offer them any type of credit card or even cash transfer through zell/paypal makes then to avoid. Overall property is not well maintained. Xavier who was there next morning seems to be better person who would understand guests feeling.

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The breakfast table was wobbly and my daughter put her elbow down on the table it tipped and spilled hot coffee on her , she had immediate blisters contacted the staff who had no concerns about the incident!!!! Asked for a simple first aid kit for burn cream they didn't have one on site! The next day the table was still there. The lock on the door to the room was broken!!!

The construction site on the parking lot.

The AC and fridge worked well. The shower water was hot. They lock the parking lot gate at night and you can't get out. This is dangerous if there were ever an emergency. They have to call their security guard to unlock it. They force you to give them a $100 untracable cash deposit for "damages" or "incidents" even when you've already paid in full prior to arriving. They don't offer room service if you're staying less than 5 days. They made us bring our dirty towels to the front desk in order to get clean ones. The bathroom door hinge was broken, trapping us in the bathroom. The mandatory emergency exit plans were missing from the door. A piece of toilet paper was shoved into the peep hole. There was a used toilet paper roll left in the bathroom.

Good location

Bed were dirty. Floors were dirty. Hair everywhere. Broken toilet paper holder

Exelente atención, cuarto muy limpio , y si están de visita para el parque SeaWorld les queda muy cerca exelente ubicación y muy rico desayuno

Great place to stay. Place was clean, surrounding safe, and staff is very nice and easy to speak to. Shout-out to Xavier he was very attentive.

Amazing

Had a good stay would recommend to family

The property is due for some minimum type updating. The comforter was stained and ripped up. Every time I walked in the room I got hit with a funky smell. and there were roaches. Needs an exterminator, new linen, fresh paint and either new carpet or a heavy heavy steam clean. The place just needs to be maintained.

Very clean family friendly. We stayed for two nights and we had clean towels for each day.

If you get the side of the building with the pool then your going to have a lot of humidity at night in your room.

Good

Very great hotel

Clean room

Room is very clean, staff is nice, breakfast also is good !

As if that were not enough, there was a stain on the shower curtain that appeared to be blood and the sheets were also stained.

Breakfast was okay.

All the staff was friendly and helpful. The breakfast included sausage, eggs, cereal, fruits, waffles, etc. The room was clean and the price is incredibly affordable. This hotel is close to Walmart; it has a good size fridge and microwave inside the room.

Everything was great!

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Really enjoyed my stay here. Rooms where very spacious and big. Hotel was clean and well kept. The staff was very friendly and helpful. Would definitely book with them again.

I was a bit surprised, the conditions of the hotel are a lot better than the reviews make it to be. The rooms were extremely clean, beds were comfortable, staff were friendly. The hotel was quiet, halls were clean. We were traveling in two separate vehicles, no issues for parking. Overall great stay.

Staff was awesome. Had multiple issues with door key not working. Staff helped me each time. First room was only half cleaned by maids so moved to another room. A few gnats in the room. Pool tiles falling off. Pool definitely needs some TLC. Hotel only 20 min from Riverwalk and 10 from Seaworld. Even though it sits close to the highway, room was very quiet. Thankful for the free breakfast. Overall happy wth stay.

N/A

The room was very clean and the staff was amazing!

We got stuck in the elevator for 10-15 minutes more then once .i asked to speak to the manager witch he never came. Also they kept telling all the new guest that it was the first time the elevator got stuck when it wasnt one of the employees told me "dont use the elevator they keep fixing it every other day". Also we found trash under the beds with mold. Over all a really bad place to stay

The elevator kept trapping people in it. People that worked there said it was a common thing. Rooms could use some updating. Showers had black stuff in cracks.

Quiet no stoppet in bathtub for a bath

the bed was nice and comfy

$100 cash deposit that isn’t talked about until you get there!!

All shifts but especially the Night shift staff are wonderful! We had issues with the vending machines and elevator and the sole night shift worker rushed to the occasion and helped resolve the issues quickly! So friendly and even opened the breakfast bar early since we had to leave before the regular breakfast opening times!

This property was amazing

Great hotel, great surroundings

Terrible area

Problem with shower, never worked. Called front desk and told maintenance on its way, no one ever showed up and shower never worked.

The room was open when i arrived, everything appeared in order. When asked front desk he stated they were probably putting towels in. Some odd looks from other people staying there when carrying things to and from the room, otherwise the room was comfortable enough and clean.

Terrible experience

Very clean rooms and great service. Staff was super friendly.

Was a great stay

The bed were super comfy

Great place to stay

Breakfast was very

It was decent. Was hoping for a better breakfast area with more protein options. Beds were a little hard for my taste. The front desk staff was friendly. The location was great.

Check in was great,

Really clean and friendly service.

The property was apparently recently renovated (at least #207) but inside the room there were live roaches. Perhaps the humidity/heat made them come out but still gross!

The rooms were clean,well maintained.Definitely will book again.

It is completely renovated inside and outside, and looks brand new. Very close to SeaWorld and Lackland. Stayed here for the graduation. Friendly staff, good breakfast, and very clean. Would recommend staying here.

Awesome service! And that breakfast! Straight fire! They kept up with the demands of everyone… super comfy beds!!!

Pool area was noisy after midnight, music and people partying. And cars and motorcycles on the highway sounding like a race track, but not every night.

Issues with internet and iron board need to be replaced

Awesome and clean

When my family first entered the room, there was a dark stain in the center of the bed sheets. The television was broken and not functioning properly as it should. When going into the bathroom there was used toilet paper on the floor including dark long hair along the lining of the bathtub. Completely disgusting. I would like to request a refund if possible.

Awesome hotel. Very close to everything

Over all good can’t complain

Overall our stay was good. However, the room had an off-putting odor and housekeeping forgot to restock our towels one day causing me to ask the front desk for the towels. The location is ideal for visiting San Antonio, TX locations like Sea World, the River Walk, and Six Flags Fiesta Texas while traveling on a budget.

The room was fine and courtesy of the front desk and cleaning staff was amazing. Our stay was most pleasant.

Check in was easy. The room was clean. The A/C is loud so it was hard to sleep.

Very clean and peaceful the breakfast was great and the pool very clean

Well, getting checked in was very difficult with this older lady that worked there. All She wanted to do was argue with us and then it was very difficult to understand her accent. They would come and take our towels, but they never replaced them or if they did they were very few. Also, we were there for six nights and my granddaughter was there three nights and the staff never changed any of our sheets the whole time we were there. Then they serve a breakfast, but no matter what we did the waffle maker never cooked the waffle completely and then I wanted to put my granddaughter in the highchair, but it was filthy dirty and then when I asked the older lady at the desk, if there was something I could wash it off with she gave me a dry washcloth and then told me I had to go into the breakfast area and get water from the orange juice dispenser and clean it myself. Well, that is one motel I will not be staying at ever again. And I don’t feel like that older lady with the glasses should be behind the desk because she is super rude. I also had the AARP card and military and I never got those discounts either. They told me I would get them and it was just a lie. Shame on the people that work there.

I stayed here for 2 days and had a really great experience. The room was clean and comfortable, and the service was excellent. The staff were very friendly and helpful throughout my stay. I also enjoyed the complimentary breakfast—it had a good variety and tasted great. The pool area was clean and relaxing, perfect for a quick swim. Overall, everything was well-maintained and welcoming. I would definitely recommend this hotel to anyone visiting the area!

Friendly

Was fine enough for our stay, but needed a little maintenance - towel bar and toilet paper holder were falling out of the plaster wall, and the shower curtain was stained.

Nice place

Highly recommended

Very friendly crew and highly recommended

The check was easy the guy was very professional very friendly very kind so was checking out the lady was very nice professional the only thing I did not like about this hotel is on Saturday night I stepped out of my room and I smell of someone smoking marijuana in the hotel I told the front desk and the guy jumped on it. People that do this needs to be kick out and try to spray something to get rid of the smell. I have lung issues so that's why I didn't like that. Other than that the hotel it's a great hotel

The elevator was broken the entire two days I was there, and the front desk was no help at all. Customer service was terrible. The hotel is old and definitely not worth $160 a night—it feels more like a $50 place. My room key didn’t work, and I had to ask for help more than twice. I wouldn’t stay here again.

We just wanted a night away from regular life. Pool was excellent and staff was very kind. Lady that checked us in was very kind.

Room was dirty Blankets had blood stains On both beds Dryer was old and broken Tv remote control broken Wifi doesnt work Totally not worth it

as i got a message from the hotel via email $100 cash deposit, i called and confirmed if it has to be cash, and i was advised that credit card would be fine as well. when check in, we are asked for cash deposit....

The property is located right off the expressway which is very convenient. However we were given a room with a lamp shining right into the window and no black out curtains in the room. You can hear any and all hallway noise which isn't the best but it could have been worse. The free breakfast was almost non-existent, it included bananas, tiny bagels and powdered donuts, a few yogurts, Texas waffles, water and coffee. No juice, no other fruit options and no hot food besides the waffles, it was the worst hotel breakfast I've ever had. Quite honestly, it would be better to just not have any thing or at least not advertise as having free breakfast. The room was clean enough and the bed was comfy. All in all it wasn't a horrible stay, I would stay again but avoid that breakfast area.

Staff room it’s all good

Easy to access the hotel from the freeway.

We loved it here! We will be going back soon for another friend trip! Very clean, close to stores, and good customer service!

A good place to stay! Clean and calm !

They take your towels everyday to wash it but do not replace with new ones, we had to go to the lobby and request new towels everyday, they said they did not have towels to replace it in the meantime and we had to wait. This was unacceptable. They did not have do not disturb message to put in your door, and also offered a fresh, healthy and hot breakfast and there was only bread and packages, nothing healthy.

The bed was comfy and room service everyday without asking. ☺️ I didn’t get a chance to take a bathtub since no water stopper but not a big deal.

I like the area with a lot of things to do.

Doable.

i dont like leaving leaving bad reviews.. but only excepted $100. cash deposit, the pool was closed with no explanation & above all there were roaches running in my room & get this one i had to kill a scorpion in my room. changed floors & only had to fend off the roaches on the top floor.. sorry for this review but people should know about this place. the beds were comfy & bath room was clean.

The location is great

I like this hotel

The experience was great except the cash deposit in the time frame that is was asked for wasnt a possibility ! (Middle of the night) i just had debit

Room service was excellent, the staff were very professional the breakfast meals were super

My room was clean and the staff made my bed, threw out the trash, and gave me clean towels every single day which made me feel taken care of. The staff was very friendly.

Nice property. Met my expectations

Love it!

None

The stay was horrible. I put my parents at this hotel due to a last minute stay in San Antonio. I attempted to contact my elderly parents after leaving their via the phone on their room and no one answered the phone . When someone finally answered the phone they couldn’t transfer the call and hung up on me. The placed smelled and the room looked like it hadn’t been cleaned.

Everything…..

Like everything