Quality Inn I-10 East near Frost Bank Center

Room was clean. Air condition was good. The only problem was that the lock on the door was broken , and we could not make breakfast because the pancake maker was out of order. so I did not get to have breakfast there.

Room was okay, except for the damp carpet by bed nearest to bathroom. When switching from A/C to heater, there was an awful burnt smell coming from the system so we turned it off and endured the smell all evening.

The carpets are really dirty and things seem outdated but if you just looking for a place to crash I guess it’s alright.

Había un olor extraño en la habitación

The toilet want clean, staff at front were rude. Would not book again. Go to an actual hotel

They cleaned every day . King size bed was comfortable. Hotels in a nice area with lots of activity around. Would definitely recommend.

The price was very reasonable and the location was nice because it was close enough to either san antonio venue. Cable tv and working ac Wasn't the best area saw a few homeless people wandering around. The room was pretty beat up. Damaged walls, not the cleanest and tub had a weird stain. The remote for tv was busted. Crumbs maybe wasnt fully cleaned prior to arrival.

Room was comfortable and location to frost center was nice Didn’t have alcohol

Room was comfortable and location to frost center was nice Didn’t have alcohol

We got this hotel because it was a 19 minute walk from the frost bank arena but we still took a Lyft to the arena the room was clean, the lady on duty was nice and attentive and informative, the amenities were well stocked.

Bad

The bed and the bathroom was big The smell and it didn’t have much light

The bed and the bathroom was big The smell and it didn’t have much light

Scammed me out my night left me homeless on the streets.

In a bad area, room smelled bad.

Great place to stay.

It’s what you pay for

it was clean linen /clean towels / clean room/ Freezing air conditioner and walking distance to Frost Bank Center will definitely be using this hotel again

The staff at the front desk was super nice, I didn’t get the lady’s name, I got a little before 3pm and she told me there was no problem to check me in, the facility is super clean, the room was also well maintained, I had a good stay

Breakfast needs to be upgraded. I gave up eating. Coffee quality is bad.

the room itself was ok. but there was hardly anyone staying there and they put two Hispanic guys in the room right beside mine. they opened their car doors and blasted loud music until 2 am. when I went to get a muffin the next morning I asked if they were staying there again that night, she told me they were and I complained about the music. she said she would talk to them about it. they got back around 9 pm and immediately did the same thing as the previous night.

The breakfast was excellent and very clean location. NA

The breakfast was excellent and very clean location. NA

Nothing Everything, staff rude, room and sheets had an unpleasant smell, bathroom was unclean. I checked in, and checked out 5 minutes after I smelled and saw the room. The area is not safe. RUN don't book the nasty place

Will definitely book there again

Worst breakfast offering ever. Stayed at many Quality I n's with exceptional breakfasf. This was the worst ever and I did not est any of the very few choices

Nothing Everything, staff rude, room and sheets had an unpleasant smell, bathroom was unclean. I checked in, and checked out 5 minutes after I smelled and saw the room. The area is not safe. RUN don't book the nasty place

It serves it's purpose being close to frost bank center. The room showed its wear, staining in the carpets and the AC unit was quite noisy (sounded like it needed to be serviced with the banging). Beds were comfortable and clean, bathroom was clean, some noises from adjoining rooms but not excessive, and parking was good.

Location No working coke machine

Location No working coke machine

Clean room parking accessible

Close to frost bank center Smelled like wet rag in the room. At the breakfast everything wasn't working just had milk yogurt and toast then coffee machine broken in front and room

Smelled like wet rag in the room. At the breakfast everything wasn't working just had milk yogurt and toast then coffee machine broken in front and room

For the price was a great room

if you only need a place to sleep with nothing else, this is fine. You sign a waiver that any damages to your car are yours (park at your own risk). Only one way in, one way out. The room is not worth the price. Breakfast, if you want to call it that, was coffee, toast and oatmeal.

Very good

Superb

We only stayed for one night. The bed sheets were definitely dirty. The sheets had hair the comforters were stained. The chairs and couches were stained and looked crusty. The room smelled very humid and old. The bathroom had several cracks tons of rust. The toilet was very wobble the seat was broken. The towels were stained as well, the sprinklers had a hole and was stuffed with a grocery bag. The carpet was horribly stained. You pay for get but this was a little more on the worse side. The website does not show how it looks like in person. But for a quick emergency I guess it’s ok but bring your own towels and linens oh and some water shoes to get in the tub. It’s was very nasty. The breakfast was horrible, nothing was fresh!! The staff are never around you literally have to wait to check in and check out.

Very close to arena

The property obviously has a NATURAL advantage for people staying there when they are going to events at the frost bank center. The property and room was fine, the only thing is when we arrived. There was a pronounced smell of humidity in the room, which was shortly resolved by turning the AC to a lower temperature. I could also recommend that the rooms are either more frequently, or more carefully fumigated as we did see a cockroach the day before we left.

Very good

Clean room and very close to frost bank center. It was perfect for what we needed.

Stayed 1 night. Towels smelled dirty and comforter had big yellow stains, almost as if they weren’t changed. Room door would not lock from inside. Breakfast had limited options, pancake machine does not work. Also be reminded the front desk asks for a $100 deposit at time of booking. Receptionist word for word stated the deposit will be given to us at time of check out. Come check out time she states money will be returned 3-4 business days. Ended up paying $260 for a $130 room. We will not book here on future trips to San Antonio.

It was a nice comfortable Hotel.8

Staff was friendly

The mattress bed sink in, in the middle of the bed

Clean

Meh, it's a place to sleep for the night if you're attending an event at the Frost Bank Center but I would never reserve more than 1 night. It's very run down. If they put money into it and make it nicer, they could probably make quite a bit off the event center visitors.

I tried to keep an open mind when I arrived at this property. Checked in, got our room key, no issues. The door to the room was dirty. Upon opening the front door the room was dark, we opened the curtains and the voile curtains were all stained. We put on the air con as the room smelt stale. We sat down after a 3.5 hour drive and tried to switch on the TV which did not work, went to take a shower and the shampoo and conditioner was empty !! Actually bed was ok and slept as well as could be expected. I put my suitcases and bags against the door as it was bottom floor, woke up in the morning to find everything covered in ants. Called the front desk who could not hear me on the phone as the line was bad. Went down to Reception where i was informed i'm here alone and cannot leave the front desk and housekeeping won't be available until 10am. I ended up putting everything in the bath and rinsing then down before i could load my car. All our food had to be disposed off. The bathroom and towels were also covered in ants. I really would not recommend this hotel to anyone, not only as its a midden but the customer service was non existent.

To start off the door barely opens you have to hit it for it to open properly. We go inside the room and the ac is off and smells bad, we check the restroom and the restroom door you have to basically tackle it so that it can close. I really tried to give this room the benefit of the doubt and thinking everything was going to be better but no. Worst hotel I have ever stayed at will never ever stay here again I’ve stayed at a bunch of hotels all over texas and this has been by far the WORST hotel we have stayed at DO NOT RECOMMEND!!!!.

Later I repeat the question and he tells me that it is for the 100 dollars deposit. They should hire friendlier and more cordial people to receive guests

Great Customer service if I had a problem, they would ready to help me solve my problem. I’ve been there before good value very clean rooms. Very nice customer front desk.

People an staff great, breakfast was bad every day only drinks an cereal and pool had trash floating in it an on bottom

The customer service was terrible

Toilet was dirty and there was no towels in the room. The furniture broken and The fabric of the armchair was torn and dirty

Nothing

Great place conveniently close to restaurants, shopping and freeway. Traveled with our band members and everyone was happy with their stay. No complaints about any of the rooms. Thanks for a pleasant and comfortable stay!

El desayuno mucho que desear

The pool was nice as well. I did have an issue with my bill but it was resolved in a reasonable amount of time. The one disappointment for us was the breakfast...there is no sausage or bacon. I would stay here again because of the price point.

It was over all a good experience

Only a few issues. No vending machines Multiple dead crickets in my room And room key always took Multiple swips to work also very little for breakfast although the pancakes were good

good clean room would stay there again

The room, bed, carpet, curtains, sheets, and loveseat really need it a thorough cleaning

The property was clean and easy to find. The price was great and we felt safe both my son and I. The breakfast was minimal, but really appreciated none the less.

Did not like anything, however they like cheating me out of my money

for the price, I was pleasantly surprised by how well it was kept also it was quiet, and the beds were comfortable also had a spacious bathroom

Not a great experience... got there checked in. So called room was a non smoking and room smelled nothing but tobacco. Told front desk and she was not as helpfull.

good bang for the buck

Staff was very very rude

Nice

I stayed here recently to watch game 2 of the NBA finals (go Knicks!) and even tho it was a short stay, the staff was very helpful and accommodating. I arrived very late and check in was easy. The room was spacious and the AC worked great against the heat and humidity. Everything in the room was very clean and the bed was noticeably comfortable. It was an easy walk back from the arena to the hotel. There isn’t much around the hotel within walking distance if you’re looking for restaurants/bars, but I was not. I would stay here again for another event at the Frost Bank Center.

Daily cleaning was OK. Staff OK, but forgetful about requests (only 3 hangers). I requested more, still only 3 after 2 requests and 3 days of my stay. I had to wrap the refrigerator adjustment knob with wire from a "bread tie", to make it turn the adjustment knob to the coldest temperature. (That was on the replacement of the first broken knob). At "free breakfast": pancake machine broken; The cereal (Fruit loops) cereal was stale; There was only 2% milk available, (98% water is not milk to me); Muffins were OK. Bread was OK. Parking was OK but it was not marked with lines or numbers on the back side of the hotel. The price was fair.

Forget this place

Pancake machine never worked.

Agradezco al personal de recepción la oportunidad de dejar nuestra camioneta justo frente a la entrada para tener más seguridad, ya que teníamos bolsa portaequipaje llena, y al dejarla estacionada donde nos ofrecieron incluso quedó protegida de la lluvia que se presentó ésa noche; un área de oportunidad es el desayuno, ojalá que mínimo agreguen waffles o pancakes.

El staff fué fatal y el gerente o supervisor nunca apareció

Staff amazing, rooms clean but the whole property needs a complete make over. Breakfast was wheat bread, coffee and I think poppyseed muffins 6, needs drastic help, so much for a hot breakfast! Bathroom had to be a joke it was so small it was an after thought!

Definitely will stay again

And the breakfast was very poor the pancake machine ain’t work and nothing special tbh.

This place sucks

Everything was great, the staff help us out with any questions we had. Parking was great no problems with it, rooms air was also great no weird smells or any bad smells. We enjoyed our stay.

Todo muy vien cuartos muy limpios nada más el seguro de la puerta mal

Room was clean, staff very nice, ac worked great. Breakfast choices weren't much but it was edible. Muffins, biscuits, orange juice, water. Vending machine broken. Overall for the price was very good. I liked it being by the highway as seemed less dangerous.

The guy at the front desk is so rude, he needs to improve customer service

Buena opcion para alojarte

Clean room. Spurs fans!!! So close to Frost Bank Center. We had a wonderful 50th birthday!

Skip

The room was horrible, there were holes in the back of the bathroom door where someone punched it. The bathroom rod was held up by card board.

Parking was an issue if you got in late.

They said that they had a breakfast “buffet. It was NOT! They had a pancake maker, but it was broken. They didn’t have eggs, waffles, or sausages like they had in their pictures. They had some biscuits, but they were stone cold. Very disappointed at this Quality Inn, because I usually like to stay at Quality Inn’s.

Worst hotel ever

It's pet-friendly. The carpets were stained, the air conditioner was the best, the shower curtain was kinda nasty, but the bedding was clean and the beds were comfortable.

.

Near by restaurant and parking not all James up

None breakfast was a laugh the place needs more sound control the staff needs to che k all rooms for maintaince on smell on the carpets and lights thanks

Pictures were total false advertisement! There was no parking! No working ice machines! No breakfast as told! Room was $138. Then they charged my card $100 deposit then a whole day after my check out they charged my card $198 for a smoking fee after my check out which I had definitely did not smoke, I had my 3 children and elderly mother with me but told them my neighbors were and saw them and they hung up on mye TWICE! when I asked for my refund of 300. Do not stay at this place! They fraudulently charge your card for fees when they know their property is a piece of crap already SMELLY AND GHETTO. I WOULD LIKE ALL OF MY MONEY BACK AND TAKE THIS PROPERTY OF HOTELS.COM

Everything was good during our stay

Good location to the stadium

Room was ok. Breakfast was at the minimum acceptable. Not what I’m used to for a quality inn

The rooms were clean, easy check in and out.

Top lock to room was broken, went back to get into the room and neither key would work, couldn’t understand any of the staff. Smelled musty when you entered the room

Check in took awhile, room had different color of touch up paint on the walls. The drain to the tub did not work, the hot water got so hot in the shower that the knob burnt my hand.

All of the above! Old property old TV’s old curtains old air conditioner

The room was

Other than doors and carpet the rooms were ok. Beds were comfortable

Room wasn’t what we expected from pictures . Shower wasn’t hot

It was clean ,i had a great stay at the hotel

Pillows the size of a postage stamp. Room painted a dark gray with very few light fixtures, one of which didn't work. This towels. "Breakfast" had very few choices. However, room was clean and location extremely convenient to SARodeo.

Clean

The customer service was terrible, especially from the front desk staff. Their attitude felt discriminatory and unprofessional. The only positive aspect is that the hotel is close to the stadium.

The AC kept turning off. We didn’t try breakfast. At the front desk, the lady was kinda rude. The room was clean, but there was stuff that stood out to me, one of the outlets had metal poking out and the lights didn’t always work.

Ok

Hotel was just what we wanted. Wasn’t super fancy but we were just looking for an inexpensive place to spend a few hours after a spurs game. Room was clean and we had no problems. Will stay here again if we ever decide to go to another Spurs game.

Excellent value for money. The room was very clean, quiet and comfortable, although the AC was a little loud. breakfast was super basic, but for the price, not bad.

very good

Air conditioning working but made a noise

Romm smelled musty and faint smoke. Breakfast was sad with no fresh feuit, nothing hot, bread was stale and biscuits hard.

Courteous staff. Free parking. 20 min walk to the Frost Center, which is faster than driving & parking on a game night. Some rooms are being remodeled. Bed was nice. There are a lot of old fixtures that need replacing. Minimal breakfast - pancake machine was broken. Overall good value for a short stay in that area.

No waffles or eggs this time. Clean room.

Great