Plaza San Antonio Hotel & Spa, Autograph Collection

Excellent hotel! We have stayed in San Antonio many times, but this might be our favorite hotel now. It feels small and boutique-y. The covered bar outside has a great vibe. We don’t get to try out the spa, but it looked amazing. We received amazing service while we were here. Everyone we talked to went out of their way to help us. I highly recommend!

La propiedad brinda servicios de SPA, pero no cuenta con Jacuzzi y zona de relajacion.

I loved it here. The smaller size of this hotel, the outdoor space, the amenities (spa, pool, restaurants), the friendly staff, and the quiet and walkable location made my stay really sweet and serene. I travel often for work and I would recommend this hotel to anyone!

Great staff great hotel, my only problem was that I couldn't play my Xbox because of how the TV is programmed.

Very upscale and relaxing

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Staff service was amazing

Amazing stay! Very clean, helpful staff and gorgeous setting. I’ll be back!

I love location of the hotel and how it’s in front of the Hemisfair Park for my toddler. It’s always clean and the staff are always kind!

The best hotel in San Antonio hands down! Exceptional staff and well maintained!

Room was clean and staff were nice. Shower was lukewarm at best. Room layout was bizarre, with the shower right at the front door.

There was nothing that I did not like about this property the only thing I will say is no microwave in the room was a little saddened because any food that we had left over we will have to just eat it as is. But I won't say it wasn't what I did not like because we just really enjoyed ourselves so much so thank you again.

Front desk personnel were not qualified to take care of customers. Unable to arrange the right invoices and understand the situation. At the arrival, they explained the benefits of my reservation but they finally ended up charging me for unexpected and unfair services. Do not trust them.

It smells soo good all through out the place The expensive valet parking

It smells soo good all through out the place The expensive valet parking

The room was spacious and beautiful. The hotel was amazing

The atmosphere was beautiful, the convenience of having everything right there was a huge plus, and the overall experience exceeded my expectations. It was the perfect place to unwind, enjoy myself, and truly appreciate my stay.

Great

The hotel and staff were wonderful and would definitely book in the future for any alamodome event. The bathroom was beautiful, but my biggest issue was the main entrance door to the room was passing through the shower before entering the bedroom. The layout was kinda concerning during bath time hoping housekeeping wouldn't open the knowing we'll it was secure. The bed was really cozy and everything felt clean.

Everything went well and eveyone was very nice and polite

Wonderful location, great amenities with a very friendly staff.

Has a beautiful garden outsides and bar inside and outside!! Will definitely stay again

Great place to stay!

Such a beautiful hotel with a very relaxing vibe, food and drinks were top notch also!

Love this property. Have stayed here on multiple trips. Clean. Safe. Well maintained. Friendly staff.

Great hotel but no lobby which was a downer. Also housekeeping is not that good

In the end, I was never able to use the credit at all. It was very frustrating to be given a daily credit that had so many restrictions.

Great place to stay! I'd stay there again when traveling to San Antonio

Location. Nice decorator touches in the rooms like custom tile. Walk directly into the bathroom wet room. Glass door barely separates the toilet from the rest of the room.

Location. Nice decorator touches in the rooms like custom tile. Walk directly into the bathroom wet room. Glass door barely separates the toilet from the rest of the room.

Rooms, Staff, Beautiful facility. Very happy overall!

Hotel was beautiful and smelt so good! Went to restaurant and food was excellent! Will be coming back!

There is a resort fee of $50 plus a $150 hold that they place on your card. It’s am okay hotel but not worth $250 per night. I’d say maybe the $100 range. Parking is $61 for valet because the hotel first offer parking or there is a pay to park down the street that’s about $40 per day. It’s not worth it. Well at least not to me.

Great visit too short need to stay longer soon !!

We will definitely stay again! Loved it so much! Comfy and beautiful spot with lots of great cozy spots to connect!

This is place is amazing! Super friendly staff, clean, and the restaurant inside is AMAZING! Try the chicken sausage for breakfast and the Wagu burger for lunch. This will be our new spot when we come to San Antonio!

There was nothing that I didn't like.

There was nothing that I didn't like.

We loved it! We went to a concert at the Alamodome and were able to walk to it from the hotel. The only downside I had was that only valet parking was available, there was no private parking unless you went to find a lot on your own. I didn't like that; it was $66 for the parking or go find your own and I didn't have time to find my own. That was the only negative, otherwise everything was awesome and the staff was so nice!!!

Clean room, quiet peaceful environment and courteous staff.

Valet staff were wonderful and Ms. Garcia at check in was very helpful!

Everyone I interacted with was incredibly kind and helpful during this first time solo trip to Texas. I loved the property and plan to return if I ever need a place to stay near San Antonio!

The hotel was amazing and the staff were incredible. They were proactive in greeting us and always helpful with information or recommendations. There is also the most amazing pizza place right across the road and within walking distance to all other amenities and attractions. The only not so glowing piece of my review is that the lobby and elevators had a very strong artificial perfume smell (intentional I believe) so if you’re sensitive to smells, be prepared as you walk through but well worth it. The rest of the property was great.

Great stay. Staff was very friendly and helpful.

Checking in early was a hassle and made to see like an inconvenience. Pool bar staff was terrible! I was told over and over "no one could help me" because I was in the pool. A bartender, male with curly black hair went out his way to take care of and just made it so easy. He kept the tab, I went back n forth to get my drinks because the pool staff was overwhelmed. Thank you to him! (He knows who he is bc he hooked my kids up too!!) Dinner at the restaurant was very bland. Waited a long time to get water, greeted and food came out a long time later for a half busy restaurant. We attempted room service and was sad to see online having difficulty ordering. So I make my way down to the bar, to get asked "did I need something " very rudely like I was bothering her while I stood there to ask for a desert order to go. She slammed her bottles down, hit the computer screen in disbelief like she had to do something, and proceeded to ask me again very rudley, "you said what now". I ordered again 2 desert items as she went about her way, and told me it would be a while. And walked off. I asked the front desk a question about my room credit given by Expedia. She proceeded to tell me rudley, and woth an attitude again like i was a bother "we dont partner with Expedia for that". Then showing her ly confirmation. She replied "ill make sure its on there". So i guess there is such a thing then!? Do better Plaza, hire better, KNOW better. I definitely would not recommend and regret, spending.

Does not live up to photos online. Looks like a cheap hotel given a facelift. Staff were very friendly and nice, however.

We enjoyed our time and were made to feel like VIPs the entire stay. The pool, food (both Corinne and Aquanaka), the spacious rooms and lobby area are perfect. Each request was met with a smile and extra attention, if made a request for the room, it was in our room within a few minutes. Thank you Becky! And no request was denied. We played cards in the lobby area and cookies were brought to us. The tea ritual at 6pm was so informative, the tea was delicious and the infused drink had a kick. The pool was very large and the area surrounding very green, it did not feel like we were in downtown at all. La Villita is 2 blocks away. It’s a short walk or car ride to the River Walk and so many sites and restaurants. Dean and the valets were so kind and helpful, even brought us out a small bag of ice for our trip home. We will stay again and again!

Th stay was PHENOMENAL! The location is great! The staff is great! The room was exceptional

We enjoyed our stay and staff is very helpful

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A beautiful hideaway with beautiful scenery!

My stay was affected by unresolved billing issues and inconsistent customer service. I was charged twice during booking and charged again at checkout. I contacted the hotel after my stay to request clarification and correction of these charges. When I asked to speak with a manager, I was transferred to voicemail and left a message. On three subsequent calls requesting the General Manager’s contact information, the employee ended the call. I also experienced an unprofessional interaction with staff near the pool during check-in. I would like to especially recognize Zoe and Ryan for their helpfulness and professionalism during my stay. They made a genuine effort to assist me, communicated courteously, and provided a positive experience despite the broader issues I encountered. Their efforts were sincerely appreciated. However, the billing problems and difficulty obtaining follow-up support significantly affected my overall experience. I encourage management to review the charges, improve communication with guests regarding billing concerns, and address the customer service issues described above. Based on this experience, I would not stay at this hotel again.

Awsome Hotel & Staff

My stay was affected by unresolved billing issues and inconsistent customer service. I was charged twice during booking and charged again at checkout. I contacted the hotel after my stay to request clarification and correction of these charges. When I asked to speak with a manager, I was transferred to voicemail and left a message. On three subsequent calls requesting the General Manager’s contact information, the employee ended the call. I also experienced an unprofessional interaction with staff near the pool during check-in. I would like to especially recognize Zoe and Ryan for their helpfulness and professionalism during my stay. They made a genuine effort to assist me, communicated courteously, and provided a positive experience despite the broader issues I encountered. Their efforts were sincerely appreciated. However, the billing problems and difficulty obtaining follow-up support significantly affected my overall experience. I encourage management to review the charges, improve communication with guests regarding billing concerns, and address the customer service issues described above. Based on this experience, I would not stay at this hotel again.

👍👍

Came for work and thoroughly enjoyed all of the hotel's pool/restaurants on the off time.

Great hotel for the right price…

Staff members were incredibly helpful and kind

Amazing! Beautiful Amenities

Love staying here! Always smells amazing when you walk in. Chad at the front desk has gone above and beyond to make our stay comfortable.

I have stayed in a lot of hotels in the last 20 years and this might be my favorite one of all time. The reason why was the staff. They all seemed so happy, enjoying their job, happy to help. I didn't feel like I was in the US, but instead another country. The hotel is beautiful and the beds and towels were great, but whomever is managing this hotel - kudos to you.

Beautiful pool right in the heart of San Antonio Nothing - everything here exceeded expectations

Overall experience was wonderful

Staff was amazing

Staff was amazing

Family friendly....great pool....concierge service was great!

The room was perfect , but the check out was not when I learned of an extra destination fee that I was unaware of and after Luke explained it to me what it was and how I was suppose to get a card at our check in , I learned I could have used during our stay . So we lucked out on that but Luke kindly fixed that for us. Also there’s a $400 dollar hold on card even if you pay ahead of time in full . Didn’t see that anywhere posted but other than that it was a nice place that we spent our anniversary at. View was definitely amazing along with outside balcony 💗

It felt like a resort with the outdoor pool and bar. The staff is very friendly and the hotel had everything we needed.

Disliked: As someone who travels for business, it was frustrating to not find any quiet corner on main level to have quiet cell phone conversation. The music/sound in lobby, conference room open area and bar areas was way to loud during morning hours from 630am - 10am.

The room was clean. The beds were comfortable. The staff (Luke!) was friendly. We didn’t have breakfast there but loved the bar. Location was great.

We came here to celebrate a recent birthday as a staycation and we were very happy with the choice we made. The hotel is in a great location and the grounds are so beautiful, especially the large garden area. The room was spacious and comfy but the best amenity was the amazing balcony overlooking the gardens. We will definitely be staying here again!

This place was such a refreshing surprise! We didn’t know anything about it and omg it exceeded all expectations!!

The Best. Stay here anytime

Everything was incredible everyone was very helpful.. Just incredible stay.

Amazing hotel! Great amenities and short walk to Alamodome!

Great location. Hotel was very clean. Staff was friendly.

We have stayed here before and loved it so we decided to come back! It’s a fantastic location, very clean, and quiet. As much as we loved our original stay, seems this time we got shorted. Rates were much higher than previously, and I particularly did not like that we were ‘given’ a $25 daily food/drink credit within the rate yet it wasn't truly a credit for such. As a Bonvoy Marriot member we were given 2 complimentary drinks at one of the bars, two free coffees from the coffee shop or restaurant, and high speed internet. However, it is not clearly explained while booking nor was the front desk when checking in the fine print. It wasn’t until we opted to have breakfast the following morning at Corriane. Service was slow but we understood as it seemed understaffed, and it was made clear by our server as he seemed very stressed and scattered. We overheard other parties also complain about the service/incorrect orders and/or missing items. Our server did not get one of the side items we requested, but at least the gentleman who seemed to be a supervisor corrected the error immediately and brought it soon after we got our food. Then, when the time to pay our tab, I mentioned to the server that we had the $25 food/drink credit to which he said he had nothing to do with it that we just charge it to the room, then at checkout the front desk would take the credits accordingly. Plus, he said that he didn’t even charge us for the coffee, yet neither one of us had coffee with our breakfast! We politely agreed and moved on, but stopped by the front desk to ensure this would be the case. This is when Ian let us know that the $25 food/drink credit is ONLY available when ordering food/drinks at night time! We already had other plans for that evening so eating at the hotel was not going to happen. I explained to Ian this wasn’t explained properly during booking nor when checking in. He apologized and said ‘they would take care of us’. Later that evening, we thought to take advantage of the free drinks at the bar at least.

We have stayed here before and loved it so we decided to come back! It’s a fantastic location, very clean, and quiet. As much as we loved our original stay, seems this time we got shorted. Rates were much higher than previously, and I particularly did not like that we were ‘given’ a $25 daily food/drink credit within the rate yet it wasn't truly a credit for such. As a Bonvoy Marriot member we were given 2 complimentary drinks at one of the bars, two free coffees from the coffee shop or restaurant, and high speed internet. However, it is not clearly explained while booking nor was the front desk when checking in the fine print. It wasn’t until we opted to have breakfast the following morning at Corriane. Service was slow but we understood as it seemed understaffed, and it was made clear by our server as he seemed very stressed and scattered. We overheard other parties also complain about the service/incorrect orders and/or missing items. Our server did not get one of the side items we requested, but at least the gentleman who seemed to be a supervisor corrected the error immediately and brought it soon after we got our food. Then, when the time to pay our tab, I mentioned to the server that we had the $25 food/drink credit to which he said he had nothing to do with it that we just charge it to the room, then at checkout the front desk would take the credits accordingly. Plus, he said that he didn’t even charge us for the coffee, yet neither one of us had coffee with our breakfast! We politely agreed and moved on, but stopped by the front desk to ensure this would be the case. This is when Ian let us know that the $25 food/drink credit is ONLY available when ordering food/drinks at night time! We already had other plans for that evening so eating at the hotel was not going to happen. I explained to Ian this wasn’t explained properly during booking nor when checking in. He apologized and said ‘they would take care of us’. Later that evening, we thought to take advantage of the free drinks at the bar at least.

We often stay at autograph collection hotels and usually have a great experience. However, unfortunately we did not have a good experience at this hotel. We came to stay for one night, our hallway must've been flooded by a rainstorm prior to our arrival. Numerous fans were lined up down the hallway, and the noise was incredibly loud and distracting. Impossible to get any type of sleep. We notified the front desk and they were not helpful. They offered a coupon for a complimentary beverage but even that was an issue. The hospitality here was just not what we received at other autograph collection hotels.

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Be aware of the "destination fee!" Lewis greeted us, delivered our luggage to the room, thoroughly explained the room amenities, and even filled our ice bucket. The hotel offers several excellent amenities, including a restaurant, a beautiful outdoor bar, a full-service spa, and a large, well-equipped fitness center. There was also a filtered water station available, although cups were not provided. The pool area was consistently very crowded throughout the weekend, so we chose not to spend time there during our stay. Our room was spacious, clean, and comfortable. However, there were a few disappointments. The Expedia listing indicated that our room included a balcony, but we were assigned a room without one that overlooked the rooftop. It appeared that many of the other rooms featured balconies with tables and chairs. Additionally, the room was equipped with a beverage cooler rather than a true refrigerator, and it did not keep our drinks sufficiently cold. The room also included a Nespresso coffee machine, which was a nice amenity. However, it was initially placed where it could not be plugged in because there was no outlet within reach, so we had to move it before we could use it.

Restaurant staff needed more people we waited forever for our food then said forget it and when somewhere else ..the Mimosa was horrible our waitress was rude..

Very roomy place and near some great restaurants and coffee shops.

Great and beautiful hotel, very friendly staff. We got to ride the tandem, were offered cold water while waiting for our car and many more of the small important and pleasant details that make a day memorable. Thank you!

Excellent service, friendly staff, very recommended

Very good experience. I will stay here again

Close to many great restaurants and shops. Rooms are large and quite comfortable! This was my fifth visit and will continue coming back!

Great hotel overall. You won’t be disappointed.

I appreciated the environment and loved the unique smell as I walked in. I would stay again!

Everything was clean and the rooms were great! The staff from check in to check out were friendly and welcoming.

Beautiful property, great amenities, and helpful staff

The restaurant and bar scene is fantastic. The food and drinks are tasty and well-priced. My kids love the pool, and we love the location. So many great things are walkable.

Rooms were clean and smelled good. We ordered in and the staff was amazing.

Check out was not efficient. Receipt not emailed. Refund of incidentals not given, had to call! Valet parking expensive. No options for self parking provided. Will not stay again at that property!

Beware on charges, we couldnt find close parking space so we had to do valet parking for 182 dollars for 36 hours, they charged 25 dollars 2 times for service then you find you can use it for drinks if you dont use them you loose them, we wanted to use it the 2 day our check out day they didnt alliw it, pool was dirty like black grease all around, and chairs with this black mud as well, nice hotel, but also i found a cockroach in my room.

Everything was great. Clean, quiet, helpful staff. Very pretty, fun.

We had a wonderful stay! The room was clean, comfortable, and well-maintained. The staff was friendly, welcoming, and always willing to help with anything we needed. The location was convenient, and the overall atmosphere made us feel relaxed and at home. We truly enjoyed our stay and would definitely recommend this hotel to family and friends. We look forward to staying here again in the future!

Perfect Stay

It’s very pet friendly and food and location is great! Love the room and outdoor bar!

Best place to stay.

Everything!!

Wonderful property to stay at! Staff is very friendly. Down the street from the riverwalk.

Beautiful place. I will be back soon.

This hotel was in a wonderful location near the Riverwalk. The staff was friendly, room was clean, and I would definitely come stay here again when in SA.

Loved the atmosphere

I have to say, I was pretty disappointed with my stay here. I stayed at property for one night, just before my birthday, while I was in town for the Hospitality Creator Summit. I admit that I arrived before the check-in time time, but I figured that as a Gold Elite member, they'd be able to accommodate an early check-in. I was told by the staff that they would charge me $100 to check me in early, which I denied. It wasn't worth the expense to me. They stored my bag while I went about my early afternoon in San Antonio. Upon returning to the property, my room still wasn't ready, which was frustrating to say the least. I was given a room on a lower floor, which again, was ultimately fine though not preferred. I did really enjoy the Corinne; the staff were very attentive and I loved everything I had to eat/drink. I was cautious because of some of the reviews online, but ultimately was glad I had dinner onsite. The following morning, I guess the hotel checked me out prematurely, because the hotel staff came knowing at my door 4X, even after I had said to come back later. I had to yell through the door multiple times to come back later, as I was getting ready. And that was my stay. So overall, I left disappointed. I had intentionally opted for a nicer hotel to kick off my birthday, and it was very underwhelming for the guest service I received (outside of the Corinne staff of course), particularly as a Gold Elite Marriott Bonvoy member!

Great staff from beginning to end!

One of my favorite hotels to stay at! Request a garden facing room if you can. The space is well-maintained, the staff is very friendly, and the garden and pool area are beautiful!

Love staying here!

Everything was good with the exception of the knowledge of the staff concerning charges/fees.

This place is hip and very fun! The Corinne restaurant has great food, but the service is very slow! I took my 4 month old malti-poo and he was welcomed so lovingly! They need a pet relief area that is not across the street. The hotel is walking distance to the riverwalk and everything! The staff is so helpful! I lived the stay!

Everything was great. Very friendly staff.

Very nice place to stay the only down fall to the stay is valet only available for parking.

A great deal for the price- beautiful and peaceful outdoor spaces.

The staff was welcoming, attentive, and genuinely helpful throughout my stay. The rooms were comfortable, well-designed, and very well maintained. I also loved the overall vibe of the property and how conveniently located it is to enjoy San Antonio. If you’re planning a trip and want a hotel that feels both luxurious and peaceful, I would definitely recommend Plaza San Antonio. I’d gladly stay there again.

Beautiful property close to all the action. Our room was incredibly loud the first night, but the staff quickly found us a quieter room for our toddler the rest of the stay. We did encounter some small issues (tv remote missing, wardrobe light wouldn’t turn off). Other than that we enjoyed our stay and would be back. The staff is stellar.

DO NOT BOOK IF YOU WANT A BALCONY OR PATIO. All pages on hotels.com says includes balcony/patio, and when we arrived , hotel told us its been a “marketing mistake” on the website

The reason for this low rating is the valet service. They parked the car under a tree which left tons of sticky residues on it. When I asked the valet staff, they were very rude and responded that’s how it is and they’re not responsible. Not even an apology, or trying to make it up. Their manager reimbursed one night of valet and I thought that should cover the cost of car wash. I took the car to a premium car wash and the stains didn’t go away. I need to hire professional cleaning to take the stains off and pay double the cost, just because a valet staff didn’t care to look around before parking my car. It’s ridiculous. I have before and after carwash photos and plan to file a complaint with hotel manager next. I’ll update this post after I hear back.