Pinn Road Inn and Suites

This hotel doesn't serve breakfast, nor is there anywhere to have breakfast. It would be better if they had promotions or the occasional discount; the refrigerators also need to be in better condition—at least the one where I was staying wasn't working and was rusty.

Not So good &

Nice has fridge ,stove ,parking Bbq pit outside seating Kind of like an apartment complex vibe Friendly owners at Check in/out N/A

Superb

Cheap, clean.

Nothing about this place was good. Staff was arguing and yelling. Recording us and following my family outside. Weird creepy place! I asked if they allowed pets and that I had two and what the deposit would be and the lady said there was no pet deposit. I booked the place and then read a sign when I got there they didn’t allow dogs but that’s not what the lady said. The man demanded at the front desk I show him my phone and the call time yelling at me, I did show him, he called the lady and started telling her stuff and then changed language pacing back and fourth and yelling what my number was! This place was unbelievable and crazy. Acted inappropriately and had no reason to argue. He told us to leave and didn’t give us our money back we were charged for a room even though we didn’t stay or get a key! You won’t get your money back they lie and charge you. Watch out avoid this place. Not family friendly. And following us to our vehicle was unnecessary and recording us on his personal phone was weird!

It’s a two-star motel, so don't expect too much. Overall, everything was clean; the floors were spotless. The towels and bed linen were clean, even if they were worn and not new. The pillows were too thin and flat. My room smelled of mold and dampness, so I had to open the door to air it out several times a day. I didn't see any cockroaches or other insects. The neighborhood probably isn't the best for evening walks, but the hotel grounds felt safe.

No frills, small, no breakfast, no real coffee even

The room looked clean and it was really cold AC which I loved! Exactly what I needed for my one night stay.

Very good value. Very friendly staff.

Todo muy bien 👍

We had the table was not balanced right the towels were duty

Terrible experience

The room was spacious and the water pressure good Sketchy area

The room was spacious and the water pressure good Sketchy area

Very good

Lo unico que no me gusto fue la pintura y que no habia nada de decoración

Superb

The old towels

Comfort beds, clean room and very spacious The old towels

Exceptional

Great motel

Passable

Very good

Fair price, room is comfortable, location is well connected

Bad

The staff was nice and worked with us. The property location wasn’t the best. A lot of homeless people sleeping and walking around. We stayed for 2 nights and each night we saw a pack of stray dogs roaming around. They were friendly and honestly probably only came back the next night bc we feed them some scraps. We did not have towels or any linens in the room and the shower didn’t seem to be cleaned and there was hair all over the bathroom floor. The price was very cheap for 2 nights but you get what you pay for.

Easy location. Very quiet and comfortable.

The staff was nice and worked with us. The property location wasn’t the best. A lot of homeless people sleeping and walking around. We stayed for 2 nights and each night we saw a pack of stray dogs roaming around. They were friendly and honestly probably only came back the next night bc we feed them some scraps. We did not have towels or any linens in the room and the shower didn’t seem to be cleaned and there was hair all over the bathroom floor. The price was very cheap for 2 nights but you get what you pay for.

That the ac actually worked. It was very muggy smell in the room, the door didn't have a top lock, the room itself was just gross, the lighting was horrible, and it was in such a horrible location.

That the ac actually worked. It was very muggy smell in the room, the door didn't have a top lock, the room itself was just gross, the lighting was horrible, and it was in such a horrible location.

You always can rely on staff for guidance and there loyalties

Went for a missions game. Couldn’t get much closer

The property is good, just the staff were

Parking was safe

There were gunshots that were going off around my room

JUST AWFUL! No bolt on door…just one basic lock. Damage everywhere. Needs deep cleaning desperately! Sketchy area! Girls didn’t feel safe they left and found another hotel.

Todo muy bien.

Clean rooms, WiFi, shops nearby

This place is great especially given the prices of the rooms! It is extremely clean, has ample parking and the staff is amazing! I had family staying at the Laquinta inn down the street and they had nothing but complaints (dirty, no hot water, staff rude, etc) but I had none of those issues here! Actually the opposite! Always hot water, extremely clean room, fresh towels daily AND the staff was nothing but accommodating. I had issues with my room key and had to go over to the office a few times to deal with it, but instead of getting frustrated with the situation the concierge always took great care of me with a smile. I cannot recommend a better hotel to anyone coming to San Antonio, especially if you’re attending a BMT graduation!

It is very close to the base. And close to restaurants. It's okay for the price.

Budget room

great value motel. exterior may look concerning, but area is quiet . Parking atea is enclosed and very well lit. Rooms are aging, but nice. will definitely stay here again in the family suite.

Location was a little “shady” area

I don't know how this place got the 8+ level ratings it did. It is a dump. In 30 years I've only come across three locations, including Pinn, I found to be unsatisfactory. The rooms look nothing like the photographs. I did not feel safe in the location either. Although the staff was courteous.

Super clean and beautiful rooms

Good

A very basic accommodation. Room could be cleaner, especially the tile floors. Towels were gray instead of white and had stains. The only ice machine was broken. Bedding was scanty and bedskirt had a large area where something spilled on it. Parking was easy.

Room was clean and staff was nice

Very clean and comfortable.

Had to pay $10 more to get the kitchenette. However it was shown while booking.

Loved our stay. Clean room and decent breakfast. Good service.

The bed pillows had hair on it and tucked in the bed mattress there was broken glass p

As someone who does plenty of research before booking a place to stay, I was taken aback. There is not a picture that represents this place. When I arrived I immediately knew I was not going to feel safe staying here. I went to the office and kindly let them know that I had paid extra to be able to cancel my reservation at anytime and I would not be staying. They refused my refund. I left and went to a hotel down the road, and they mentioned horror stories about the Pinn inn motel and insisted reviews must be false. The man at the counter was very kind. I would not recommend booking.

Good

Bed sheets were stained, complained and ask for another room. Other room was the same, dirty or stained sheets. I tried to sleep but body was itchy so at 1AM I got up and drove to a Pilot Truck Stop and parked my truck and slept in the truck.

Check-in was fine. The room was overall clean. The bathroom needed more attention. There was a long haur hanging from the towel rack that wasn't mine! The kitchen was not equipped wuth any cooking supplies or eating utensils. They did allow us to check out past 11am though. Safe and quiet area.

Run. Away. From. Here.

I would recommend and stay there only - when visiting San Antonio - KUDO’s to this hotel.

Friendly staff

My experience with this place was dirty linen, dirty towels, a toilet leaking from the base, and ceiling paint or something all over the bathroom. We were relocated to three different rooms, but they were all in deplorable condition, uninhabitable, and unsanitary. The A/C was turned off since the rooms had been unused for over a month, according to the owner. The customer service was subpar; the owner became defensive whenever we pointed out that something was broken or dirty. We ended up leaving for another hotel, only to lose all the money we had paid for two rooms. In addition to all of that, the place doesn't look safe.

No coffee in room or lobby. Bright fluorescent lights in room Out of hand soap in bathroom. Convenient to US 90 Derelict trucks in parking lot. Neighborhood not pretty.

Clean room

It was clean, but really old. Very used towels with spots on it. Overall not bad for the price, but not good for families with kids.

Property should have been a 2.0 at the most. They show it as an 8.4. Ridiculous. Very old, unkept building. AC rattled, shook the whole wall. No water in ‘kitchen’ sink. Dirty dishes in cabinet. Went to office for tp, and no one would come to the office. Rang buzzer for 4 minutes straight. Showed a breakfast. No breakfast available. Would not refund when I brought this all to their attention. Would not stay here again.

It was convenient location for our stay.

Staff was very nice, let me check in 5 hours early. The room has a very odd layout. Bed was nice but I did find a dead fly in the sheets. TV had very poor picture quality but it gets the job done. Bathroom had a large amount of mold and no inner shower curtain. When you shower it floods water into the bedroom which is extremely inconvenient seeing as the area it floods is also where the sink and mirror is. The area is kept super well lit at night which was very nice. It’s just ok. It’s what you’re getting for the price. Proximity to everything was nice.

Room was clean

Didn’t even bother going inside. Outside looks very sketchy. Looks worse than the pictures. Looks like trap house people were gathered outside. Definitely not.

We have little kids and it was 2 am. They couldn't sleep unelder this conditions

Overall good for family

Looks nothing like the pictures, everything is old and dirty and the door lock didnt work properly

I have to get out immediately. I cannot expose my kids to a place like this. How is possible the Hotels.com have this kind of hotels (motel) listed? The shown photos do not speak about the quality of the hotel. Dirty, towels awful, no telephone, the host disgusting, the room smell bad.

I got the room because of proximity to the base. It was so dirty my grandparents who also stayed in the room decided to leave after about 10 hours. Pubic hair on and in shower and something that looked like blood spatter on the inside bathroom door. Mold and just nastynest in grout and around the tub.

Nicely appointed rooms. Friendly staff.

Staff very unprofessional and rude. I do not recommended this place to stay.

Good for the price

My only complaint would be that the shower did not get hot water, it was a "cool" shower, and the sink in the bathroom did not get cold. I would definitely stay at Pinn Road Inn and Suites again if I visit San Antonio.

Rooms and staff were excellent! The surrounding area was sketchy. A lot of foot traffic. The staff did monitor the parking lot to ensure the safety of their guest and guest property.

Service was great. Room was very clean

Great location nearby a lot of attractions. The room is spacious and the hotel was so quiet. Great deal for the price.

Bare bones motel with paper thin towels and a poor excuse for a breakfast. No closet in the room and electric outlets were limited and inconveniently placed. I had repeated problems opening the room door due to a mechanical issue and staff was not very helpful.

The check-in was swift and easy. The propiety is relatively small, but comfortable. The room is simple, kind old and comfortable. Its an average place for the price, a good option if you are in San Antonio Southwest side.

I loved it

For a only sleep stay , it's ok, but then other i don't know...

Courteous services

My experience was very good at this place.

If your a parent who has a son or daughter joins the Air force, this property is better location,about 7 to minutes away from Lackland. Spacious not as updated but room was clean.

Decent for the price. No issues.

The ice machine didn't work

Having a room with a kitchen at the price we paid was amazing. No complaints about our stay.

It was in a very convenient location for AFB graduation ceremonies. Its an older hotel that could use updating. The area around the hotel is run down but we felt safe on the property. The room was as clean as it could be considering the need to refresh and update. The staff was very helpful and nice and you could tell they really wanted you to enjoy your stay. All the hotels close to the base looked about the same(old, outdated and kinda sketch from the outside). If you are looking for an affordable, safe, clean, convenient place to stay close to the base it is fine. We also enjoyed the fact you could get a suite that had a kitchen with stove, table, sink and had lots of room to visit with family. Kitchen cupboards are empty so you will need to bring your own supplies.

Amazing! From check in to departure. Rooms were clean, quiet and staff was friendly.

Clean room Very nice employees

Pictures weren’t as described. Couldn’t contact anyone at the front desk. Stains on bathroom walls.

The place is clean, comfortable, and safe.

The staff always willing to help and very friendly

8 rating is misleading. Property is a standard motel.

Checked in very late to a room that was dirty with a vomiting child and a baby who licks and touches everything. See pics attached - wiped filth from kitchen counter on baby wipes. Decided to stay 1 night because felt bad that we woke up desk attendant to check us in and who wants to have an argument at 3:45 am. Also trying to be decent thinking it’s too late for them to rent to someone else. Next morning came down to lobby very calm and said this isn’t going to work it’s dirty and old and the neighborhood isn’t safe I don’t want to stay the last two nights with sick kids probably going to get more sick. The guy Mr. Patel I think his name is was very irritable, talking over me, getting angry. Multiple times while still staying calm myself I asked him to calm down. It seemed even his wife was telling him from behind and he rudely told her to be quiet. He blamed me for not telling him at 4 am when I told him the reason why - if I could barely get a word in with him talking over me in a raised voice. Could also barely barely fit a minivan into the last open spot. Crazy tight parking all around. Even knowing this jerk manager would not refund us we left for safety and salvaging the trip. Prefer stay as far away from this jerk as possible. Third party did his job for him and have partial refund. Save your money stay away.

Not in a great neighborhood. Took a long time to get checked in. “Breakfast” was limited to cereal and packaged sweet rolls.

The area around the motel is not great. It's not bad, but it can be a little concerning. The motel has no control over this and to their credit, their property is clean, well maintained and very nice. The room was large, clean, very well maintained and excellent place to sleep at night.

Nice and quiet but rooms need clean. Walls need washed door handles and behind the bed has dust

Value for money

Did not stay checked into room. Should have known by sign that said once you check in no refund. They know people won’t stay. The sheets were dirty hair on bed. Just didn’t feel safe so we didn’t even stay went to different hotel. When went to turn in keys no one even came out to see so I just put the thru the window

The room fit our needs for a quick visit for a Lackland AFB graduation. The room appeared clean, beds were fine, kitchen was well stocked (cookware, dishes, silverware, dishwashing liquid, etc). Everything was going well until the last night of our visit. We started getting attacked by fleas in our bathroom (didn't find them anywhere other than the bathroom). We caught a large quite a few by making a trap out of dishwashing liquid and water. The next morning, I took several fleas imprisoned in a zip lock bag to the check-in office before checking out. The owner/manager said that they would have their pest control company come out and treat the room. Hopefully that took care of the problem. Still not sure how fleas got into the room. There are no pets allowed at the facility, nor did we see any while there. Unfortunately, we had to spend time treating our luggage and washing/drying all of our clothing to make sure we didn't bring any fleas or their eggs into our home after the trip.

Good experience and I was happy to be close to the base but I like to walk a lot and I didn't feel comfortable doing that in the area.

Close to everything, Riverwalk, Sea Life, lots more. Even though I was here for a wedding, time was limited. A return visit is on the list.

It was terrible area not great

Terrible place. Unsafe. Dirty.

Located in questionable neighborhood, shower drain plugged, meager breakfast

Liked the kitchen area

If your a special forces platoon and looking for a combat zone, this is the place for you. If you have a wife, kids, or value your life.. this is not the place for you. We weren't checked into our room for more than 15 minutes heard 5 gunshots right outside our door. Didnt even unpack. Disgusting and unclean, bed sheets were dirty, there was wads of hair in every corner and the drywall had holes and was falling off the wall. This place should be condemned. Do not stay here!

The daily cleaning was very good and they always took care of cleaning everything and bringing clean towels every day. The stay was short, but I recommend it. The staff is very friendly.

The room was very spacious and clean as well. The kitchen was beyond expectations. All the necessary utensils were there with a nice 4 gas burner. I stayed for 4 nights and the housekeeping guy came everyday. The staff was very helpful and available all the time. In all, I had an excellent stay and would recommend it.

El personal es atento, el hotel es económico recomendado solo si vas por poco tiempo y tu objetivo es solo ir a dormir

Quiet and comfortable

They never cleaned our room the 2nd night & no clean towels. Continental breakfast was a joke, a few slices of white bread for toast, 2choices of cereal, a few packaged muffins & honey buns, some out dated & gross coffee!

Nice accommodating staff

👌