Oyo Hotel San Antonio Lackland AFB/Seaworld Hwy 90 W

Disappointed

The jotel was or is rated at 2.5 stars, too high, I saw druggies running around the area, had an unknown person knock on my door like if he was checking out if there was someone in the room, I would also recomend thata you if are married don't bring the family.

The hotel was extremely rundown. The pictures on the website are not an accurate description of the hotel. The office had clients filled out information and picture ID’s scattered all over the place. Would not recommend this place to anyone.

I was really, really happy that the swimming pool was open.It was clean.Nice had a good time, would go there again There was nothing there that I didn't like everything was good.

Superb

Everything was excellent

The rooms were cleaned and staff was very friendly check in was quick. I will definitely be staying here again on my next visit to San Antonio. Grounds was cleaned and pool was clean and manager was quick with whatever we ask for. Parking was great also air conditioning was cool with no problems. I recommend this place thumbs up.

Last minute budget friendly hotel. Will recommend it..

It was super close to the Air Force base It doesn’t look a little shady but the room was nice and the woman was very sweet and hospitable.

Que hablen español para recibir a los huéspedes.

Great quick stay. Very clean

Everything was excellent

Rooms was clean well staff was great the parking lot and pool was super cleaning I’d stay again

Clean room

The managers and no towels in rooms.

Good

Passable

The room needs to be more clean. I liked that i was asked if like to see the room first then after I reported there was no water in sink over the counter and it was immediately fixed. Parking illumination was okay and a/c running perfectly.

It’s great for the price

The ac didn't work well room Was hot

The privacy and cleanliness The ac didn't work well room Was hot

Nothing p No ac in the room there where mold in the restroom the front desk clerk was very disrespectful p

No ac in the room there where mold in the restroom the front desk clerk was very disrespectful p

Traveled 5 hours, for a Surgery consult and made reservations through Expedia. I wanted to change locations of same chain motel because it would be closer to my Dr. Appt. The motel DID NOT answer. Expedia calls to change rez. They know who is calling and REFUSE to answer because if this! I had to pay penalties, which is the entire cost of the room!! I had insurance, DID NOT help!!! All of these Palestinians, Iranians, whichever, come to Our USA, act like they are better than most, and are NOT helpful!!!

Passable

This place exceeded my expectations. Friendly staff, great location close to everything. Definitely going back again.

It was completely different from the photos shown when booking. I tried to ignore it and just sleep for night, but seeing cockroaches was shocking. It was the worst experience.

When we first arrived we didn’t have hot water but it was fixed immediately and the staff was very helpful and nice. Our room was clean, they accommodated our needs. Would visit again!

Honestly it’s horrible Dirty smelly it looks like a prostitution ring

Honestly it’s horrible Dirty smelly it looks like a prostitution ring

Room was nice and big beds- facilities looked a bit dull and in need of renovation. There was a no-pet policy, however, there was a dog barking for hours close to our room. The tv in the room was extremely tiny but did its job. No major complaints, my family and I slept good and there are breakfast restaurants close by. Good location

Close to where I wanted to be Used to be spectacularly clean and always up to par not so much these days

Close to where I wanted to be Used to be spectacularly clean and always up to par not so much these days

It was conveniently located to were I needed to be

It was conveniently located to were I needed to be

Tiny pillows. Loud AC

Tiny pillows. Loud AC

Went for Air Force graduation for 3 days and it was perfect. Close to the base barely had to wait in traffic.. the outside looks janky but once you go in the room you'll settle in just fine. I'd stay again. The workers and receptionist were more than accommodating. it's 15-20 min from river walk. And close to all main attractions. easy in and out since it close to getting on the highway. Plus there's a Mexican restaurant called big poppa tacos that's like 7 min away from the place and it was 🔥.10/10 large portions for the low low. Again it looks crazy from the outside but those be the best spots and hidden gems

Exceptional

Clean room good customer service

Nil concerns about the room staff ok air conditioner worked wel easy parking

Good

The room was felty dirty with a pile of food leftovers on a side table, the mattresses had no sheets or bedding and it had a horrible odor, we didn’t stay, the clerk apologized and said that he wrote a note to you, so I can have a full refund

Do not bring your family here.

I pulled into the parking lot and I couldn’t believe how horrible the place looked. It looked dirty, unsafe, unclean. Dark and gloomy. Shady individuals lurking outside. I know what drug addicted homeless people look like and this place was a hub for them. I did not get off the vehicle much less stay the night. We never checked in. I’m surprised your company does business with the likes of these places.

This place was filthy! I get that the price was budget friendly, but I want my room to be clean. The floor to the room was soaked and had dirty footprints leading into the bathroom. The area is sketchy at best. DO NOT BOOK THIS HOTEL!!!! You’re welcome!

It was only meant for a quick stay. Small rooms. Water pressure was not good. Hotel staff was friendly and polite.

This place is dirty, old and run down. The linens were in shreds exposing the dirty mattress. Everything was horrendous from the paint to the location to the smell inside and out. AVOID THIS PLACE!!!

Office Had The Greatest Hospitality That I Have Ever Received In Any 5 Star Hotel Not To Mention Their Staff Was Wonderful And Very Quick To Get You Any Amenities Required. The Rooms Where So Spotless That You Could Even Eat Off The Floor.I Highly Recommend This OYO Motel.Thanks Again To The Management & Employees.Keep Up The Good Work.Sincerely, Happy Guest # 117

Never checked in never stayed there. They refused to give me my money back and they were demanding $200 more after it was already paid in full on a credit card. They’re a rip off. They’re a scam.

Excellent location, been there twice for USAF Graduation

However, the room was clean and the walls solid. I had neighbors, but I never heard anything. I had everything I needed - TV, wifi, microwave and fridge. A coffee maker would have been nice, but otherwise I had everything I needed. It was definitely worth the cost. I would recommend for those on a budget.

Sink was missing a drain pipe. Room was stuffy when we walked in,

good price and very friendly staff

good price and very friendly staff

Room clean . A/c works fine . Secure stay

I like to go there people are friendly.

Nice

Customer service was great

Good, affordable place to stay but not in the best neighborhood.

The pool was padlocked, i reserved a room with two king size beds none was available upon arrival. No towels, or soap in the room. Dirty linens. Not at all what i was expecting for 77 dollars

Amazing

Exactly what I thought it would be.

Owners were great. Room was fine for our 2 night stay.

The space

Hotel room was extremely dirty and disgusting. Sink had dirty water in it and with used hand soap bars. The toilet was dirty and the seat was cracked as well as the tiles were broken and missing around the toilet seat itself. I don’t understand how they expect someone to stay in hotel rooms that have not been clean or attended to properly. Horrible experience and poor hospitality.

Friendly staff

Great

There was trash on the ground to the side of the building and the facility looked run down

Check in and check out was fast and easy.. was very close to the Air base , hotel is a little old but it has the amenities needed..

Friendly staff, very clean and quiet. Also secure to ensure a safe stay. Would definitely stay here again. Comfy bed.

It was an older, affordable hotel with hospitality. Check in and out was easy. I would stay there again.

Customer service could be a lot better but the hotel was Okay & clean.

Everything was good

Booked this hotel because it was close to the Lackland Air Force base. Worst experience ever the floor was dirty and disgusting. The bathroom wasn’t fit to shower in the water was cold and we had to clean it out before showering. There are no amenities. Customer service was great they just need to up grade not to mention the 32 inch tv

Very friendly, courteous, affordable. Only thing that could be better is the beds sheets were bit strained and chair was missing arem cushions. However for the price totally understandable

Bathroom ceiling and walls rotten falling apart. Dog poop on room entry threshold. Did not make up room or leave fresh towels. Homeless people hovering around hotel. Extremely loud highway noise.

Disgusting

Good

The room where not clean, towels was dirty, roaches was in rooms just overall not a place I would ever stay again

There were two light switches that did nothing. The outlet on one side of the bed had no power. There was no remote for the TV. The towels were thread bare. There was an ironing board but no iron. One pillow was rock hard, another was barely a pillow.

Had to slam the door shut several times before it closed, the guests staying there looks very shady and we would always smell weed around the area and guests alway just outside the area parking lot stairs late at night. Definitely affordable and convenient just didn’t feel secure.

Easy access to all destinations.

It is in a very shady area, our room was dirty from the get go, someone had left stuff in our room,so they didnt clean it. We saw a roach come out of nowhere, they gave us a new room,no discount no empathy, very scary situation traveling with kids

I had a nice trip and staying here added to my trip

Very clean. Not a great area.

A couple small negatives...every towel in my room was stained. For the price of the room Id call that a minor inconvenience I solved for $8. The surrounding neighborhood has seen better days, but that seems to be the case for everything surrounding the bases. If I find myself in the area again I'd stay here no question

Initially while trying to check into my room, the room wasn't ready and waiting at least half an hour to get settled in. While trying to settle down, we found out that the heater didn't work and there was some filth in the mini fridge. I was able to get is switched to another room that was more accommodating and a bit cleaner. Staff was very nice and accommodating, the overall facility is not exactly up to par, but good if you need something cheap for the night if you're passing through.

Nice and clean

Horrible and terrible management

Shower did not drain, shower mixing valve was backwards, hot setting gets cold water and cold gets hot water, shower head was blocked internally where there was barely any water coming out. Room was hot so beds were hot, took long to cool where you were comfortable. Basically very poor maintenance based on my room. I should book sooner so I can get better hotel.

The room was very old and in poor condition. I left and went to another hotel.

Stayed at the hotel was excellent

Shower didn’t work so we had to take a shower next door in a room they had rented out for an hour (what do you think was going on there?) and wasn't yet cleaned. I told my wife and 3 y.o. daughter don't touch anything. If i would have done my due diligence, i would never had stayed there. Worst room i have ever rented and will have nightmares for the rest of my life because of it. Will NEVER STAY AT A OYO HOTEL EVER AGAIN

No dead bold locks on doors. Lights didn’t work in the room.

#STAYWAY!!!

Great location and the service was superb

Room was clean and tidy. Overall stay was quiet and had a great nights sleep. Will definitely be staying there again.

Covenant place to get food around near by areas without getting on the interstate for the price of this hotel we can’t complain we enjoyed it

The front desk staff was very friendly and welcoming. The room was spacious, well organized and above everything CLEAN. Linen was also clean and smelled fresh. Will definitely be staying there again.

The staff really rude

The hotel staff was very kind and understanding to my early arrival. The hotel room was a disappointment due to the burn marks on the bed, trash still in the bathroom, and the tub lining was peeling. The deadbolt was completely missing, there was sealant around the lock and the door was bowed in at the bottom.

AAC10 had no buttons to turn on. There was water in the bathroom around the toilet all running to the outside. Toilet paper we had to go ask We had to go get towels as well too.And then the woman was pretty upset.Because when we asked for those items set a housekeeper should have put all that out there So I wasn't satisfied with the service.

Staff is extremely nice. They went out of their way to ensure we had all we needed. Pool and room was clean, had towels etc.

Very good

A lot of homeless people around. Refrigerator didnt work at first. The room a/c was off and was extremely hot and even when the a/c was on it was subpar.

Most horrible experience. Took forever to check in even though I had a reservation. Changed rooms three times. Dirty towels, dirty showers, dirty sheets, broken doors, bugs and mold. Moved rooms 3 times. Not a safe environment. Man at the front desk asked for my drivers license and didn’t want to give it back and told me to come back the next morning to get it back. Asked for a refund after almost changing rooms for the 4th time I was denied several times. When demanded a refund the man at the front desk eventually “gave me a refund” and printed out my receipt told me I would see it back in my account in 5 days. Still to this day I haven’t received the money back. HORRIBLE

Rooms smelled bad. Infested with roaches. Customer service was helpful, changed rooms to a semi-clean room, still with roaches. Would not suggest

It was great, the customer service was good and I felt safe.

The place was dirty, the door did not lock! The customer service was horrible! They never clean or gave us clean towels! Do not go there!!!!!

Room had roach infestation.

No breakfast..no ice machine

Floor dirty laundry on bed dirty

Great hotel with great facilities.

Is a really good staff. They are polite and helpful. Good place to stay with a family

Extremely dirty

Compared to the outside, the inside was suprisingly clean and had good service. Price was good as well.

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Blankets smell cigarettes, room was not clean. Worse hotel I had stayed!

We often stay at a “budget” hotel and in that sphere, we were very pleased with this stay. In our sequence of priorities, this was an excellent hotel. Clean and comfortable beds, new refrigerator, new microwave, with excellent and congenial staff service and responsiveness.