The O'Brien Riverwalk Hotel, Trademark Collection by Wyndham

The place was nice. I’m don’t have anything bad to say. Just wish they would tell you the cost of parking before you book. And the place smells a little musty. My only complaints.

When I walked into the room ,I was not impressed . Beds looked old pillows were flat . Bed once you laid on it ,you could feel tge springs . Toilet was not flushing properly. I let the girl know the next morning and she did let me get another room. That room was better. The beds were more cushion and the restroom was working properly. Only thing I liked about it was that it was near the Riverwalk. I would not stay there again . Pictures are deceiving.

Nice and walkable to the river walk

The staff was so polite. We got there super late in the evening and was very accommodating and friendly. Even took his time to tell us what was still open since it was midnight. I booked a room with double Queen beds. However, we got double full sized beds. I did not complain since we were only stay for a couple nights. Everything else was great.

The extra charge in the next door parking. We travel on a budget. We don’t expect to pay $32 per night in the next door parking building because it was no more parking in the hotel

The location to the river walk. The view from your balcony is the parking lot and street. And the water pressure is not great.

Remote control had batteries exposed, the shower diverter did not work was not getting water on the shower head only on the spout. Upon arrival they were doing maintenance kept hearing hammering at 830pm

Quaint, historic hotel nestled just off the beaten path with great access to parking. Location gives impression of a slower pace but is only steps from hustle of downtown. Balcony access and common areas on each floor gave us alternative spaces for enjoying morning coffee and playing card games. Older details like the front double doors and remnants of the original elevator (you can picture the gate that likely was once there) add to the character of this place and really feel special.

The location was perfect. I enjoyed the balcony, and the beautiful lobby and floor setting. The staff at the front desk were very professional and pleasant. Not being told that some one would be outside on balcony early in the morning move the balcony furniture and watering the plants. I thought someone was trying to get into my room.

Misrepresentation Of rooms. The room are very some made me and my family feel Claustrophobic. On top of the when you walk into the lobby it stinks like really bad of black mole and so did the room and the floor it was located on. I was there with my family for only 10 min and we Immediately left. On top of that they refused to give me a full refund of my money even though I never use any of there services. They robed me.

Would be helpful if you told people that there is $7 parking literally across the street 20 feet away instead of only telling people about yals $25 parking

Location NA

The friendliness from the manager to the friendliness to the night guy the cleaning people were friendly excellent all around loved it The bathtub just kidding

I love that they keep it smelling so good it feels like a home

Central. Good location. Charm of a boutique hotel. Check in took 1 hour. Problems with booking.com

It was nice, neat and cozy. The staff was so nice and helpful. They were friendly and made the stay enjoyable and worry free.

Good service

Very poor

It was a nice hotel, historic nice balcony, and it was a short walk to the Alamodome.

Didn't get much sleep cuz the construction crew was vacuuming at my door at 1:30am!! And, when we went to tell the front desk the little girl said, oh they sometimes work till 5:30am. Like for real? Didn't get much sleep and should have been given some kind of compensation.

Good for the price

Great place to stay

Good

Staff was very helpful and accommodating. We had a few things that we needed help with they went above and beyond to help solve the problems. It’s an older hotel, so it has a nice homey atmosphere. My family loved the rooms. The beds were very comfortable for us. Rooms were clean. Staff was extremely nice.

There was no pad on the ironing board, and only 2 hangers in the closet. Nice mugs with coffee pot but no coffee or tea to go with it. Parking in garage is difficult as there is no access to or from the hotel; only from the street. Staff was very nice.

It was a

Parking very expensive

The area close to the River walk Rooms were old. Every thing about the rooms needs to be updated.

It was very close to everything There was a mix up in the beginning so it threw us off

The location to downtown. No parking at facilities. Forced to use garage that costs 35 dollars for a stay less than 14 hours. Towels were dirty and stained. Hair on the bathroom wall. Smoke alarm beeping all night. Loud hall due to so many tables on our floor outside our door.

The check in was extremely easy and fast. The staff was very friendly and helpful. Our room was very clean and comfortable. Thanks to everyone on the staff for a great stay.

It would have been nice to know about the parking situation.

Exceptional

Friendly staff, close to river walk, and clean room/hotel Nothing everything was great.

We were told there was breakfast available at the hotel. The parking spaces behind hotel

We got there at 2:50 and asked to check in. They told us $25 to check in early before 3:00, so we waited til 3:00 and then were told room wouldn’t be ready til about 3:15. Room wasn’t ready til 3:45. So we go from gonna be charged to check in early to room not being ready for close to an hour. Also last 2 times i stayed here the parking garage next door wouldn’t let me out when i scanned code at hotel and paid online. The garage tried to charge me again today when i left. The actual room however was very clean and nice once again.

Friendly staff. Comfortable room, with great ambiance. Would stay again.

Good price, clean beds, well located, close to parking and attractions.

The pictures online are VERY misleading. The SHARED balcony shown is nowhere near the river or the riverwalk. It's not so much historic as it is just old and run down. The balcony above us was completely rusted out and looked like it might fall down on us. Upon entering the lobby, I felt the urge to retreat and run away, but we were very tired and weary from the road. An immediate and overwhelming smell of acetone blasted me in the face and the lobby restroom was out of service. Not good signs. Only AFTER taking our money and AFTER we'd moved ALL of our luggage and effects up to our rooms did the staff tell us that the balconies were being painted and were off limits. Believe me when I say that without the (tremendously disappointing) balcony, there is absolutely no reason to consider staying here. The rooms are tiny, dirty, and in ill repair, and reek of chemicals and acetone. To cap it all off, the receipts they have us when we checked out, had OTHER PEOPLE'S credit card info on them. Avoid this place at all costs.

Water is cold at night. Better to shower in the morning. Parking was $60 for two days at a very cramped parking garage next door. Traffic is very loud at all hours. Homeless population are abundant in the area. My heart goes out to them but with my wife and children to look after, my guard is still up. Now the worrisome part. The room door doesn't shut all the way so we made it a point to shut it correctly and check it before leaving. When coming back to the hotel the 2nd night, our door was cracked open. After checking that no one was in the room, I wrote it off to staff picking up trash and/or linen and replacing towels. But the trash was still in the wastebasket, the used towels we're still stacked to the side, and the beds we're still unmade. Cleaning staff was on my floor but I did not want to approach them and have a confrontation. My question and concern is, if maintenance was not done in the room. Why were they in there? And if it wasn't staff, my questions and concerns increase substantially. It was one if the more affordable hotel rooms and close to everything we went for. It is a quaint hotel and we were able to get some rest. But the safety of my familtly is top priority and I did not feel comfortable the 2nd night of our stay.

The place is beautiful but had some issues that were not taken care of and was not even offered a discount due to the issues not resolved

Very good

Location and very clean and quite

It may be historic, but it is very outdated and in need of a refresh. Main entrance and hallways are very musty smelling. Room was not, which was a relief. Other than a fridge and microwave, no other amenities. Parking is a very tight squeeze and you better book mid-week or you’ll have to park next door in the parking garage.

It was great for our short trip, easy and convenient and all the staff were courteous and kind.

Rooms were very clean and bed was very comfortable, staff was super friendly and helpful , the ac worked great and parking was a breeze very close to so many points of interest, Would greatly recommend.

Passable

I would describe the O’Brien as spiritually similar to a fine Parisian Bistro with the menu of a Waffle House. By all accounts, the hotel was quaint and pretty. Unfortunately, though, upon entering the room, that piquancy went from charming to trashy. A room that did not, in fairness, have any roaches, but in the words of my esteemed traveling companion, was “giving roaches.” The vent was visibly dusty, and the advertised jetted tub looked more like a SAW trap for my dermatologist than a luxurious spa experience. The service was pleasant if not a little dismissive, and the amenities as a whole were like a trustworthy politician; that is to say, nonexistent. Fan was cold though, so that was cool.

This was an interesting property. Felt old but clean. It was incredibly quiet and had its own parking.

……………………………………………………………..

Great little place off the beaten path but still close to Riverwalk

I like that it was clean and smell good

Very pleasant stay.

First we stayed in a room that had a beeping sound all night

Air conditioning was really cold on a hot summer day and staff was really helpful

Great hotel within walking distance of Riverwalk. The room was comfortable and the staff was professional and welcoming. Keep in mind that the hotel parking pass will cost you $27/day, but that's still the best option compared to private and public parkings around. One issue was that the hotel didn't serve breakfast in the morning, only coffee (the hotel amenities listed on Expedia included free breakfast). The staff offered a credit voucher as compensation, and said they would update their information on Expedia.

Honestly, their plumbing was terrible. You always here when the guy upstairs flushes their toilet

Great location

Great location. Parking in back of hotel but is first come first serve. Garage parking very close as well. older pretty basis hotel, but great value and clean. if your looking for a quiet place I would not recommend as its right by the main road so you can hear all traffic. I loved all the places to sit and relax. we enjoyed our stay.

The rooms have blackout curtains & the beds were very comfortable. You have a small coffee marker for if you drink coffee. U also have a small refrigerator to keep food & drinks cold.

We had an excellent stay there. The staff was so friendly and helpful. We will definitely stay there again

The hotel was comfortable and well kept. Will definitely stay here again

I’ve stayed here before, but this past time was not up to par. The employees were nice and helpful, but the property is definitely a bit rundown. It had a leaky tub/shower, shower curtain was old. The bathmat in the bottom of the tub was disgusting, very dark and dingy throughout the room, the AC makes crazy noises, there is no storage space, the remote control did not work, the bathroom door did not shut properly, the hand soap dispenser was empty, There was hair on the floor in the bathroom and the hot and cold water was having a fist fight!!! I will not recommend staying here based on this visit

The place smelled musty and definitely needs a few upgrades. Mostly it was clean. The area is why we chose to stay there. Close to the Alamodome, Riverwalk and lots of great restaurants.

The air works good. Staff was helpful and for a historic hotel it was modern amenities. They were responsive if issues arose and were working on updates. Good choice close to everything and a scooter stop.

This place is a little heaven with inn a downtown city clean and staff the best they went out of their way to please you I love this place

Location. Price. Great deal.

Cute little spot closed to the river walk

It’s clean but it’s old

Parking is tight, and an additional $25/day charge..

.

We had a wonderful time. The hotel was warm and charming. Would go back. Someone took our parking spot. The

The staff was really nice, but be aware, this is a 100 year-old plus property. It's been refurbished beautifully, but no pool, no gym which is important to me.

The location is fantastic—just a short walk to the River Walk, restaurants, and attractions. Having onsite parking was a huge bonus and made our stay much more convenient. The hotel was clean, comfortable, and the staff was friendly throughout our visit. If you’re looking for a charming, reasonably priced hotel in a great location, the O’Brien is a wonderful choice. We would definitely stay here again.

Friendly staff. Clean hotel. We enjoyed our stay. Thanks!

The room did the trick for a quick weekend downtown but please note despite the garage next door having a large sign for hotel over nights it is not affiliated with hotel. Their lot is behind hotel with alley access and most friendly for compact cars as they have squeezed 10 designated spaces in that area. Also, of note there is no pool in case that’s important to you.

Excellent hotel to stay inn

The beds were very clean, but look at the cups before you use them.

Very convenient location

It was ok for the price , old and historic, could use some updating . Smelled like grandmas basement if you have that memory.

The room was quite comfortable .

Check-in staff was very helpful. Parking next door was convenient and reasonable. River walk very close to hotel. Room was clean but took a while for hot water to start flowing. Bathrooms could use a remodel.

It was a nice place, nothing fancy

Very nice little place. Close to the river

Staff was helpful in changing our room to get our 2 rooms closer together. I booked 2 rooms with balconies and the rooms were separated so we could not share our outdoor space. There were empty rooms between us and I thought they would have put us together originally. But they did correct this issue after we asked. The rooms were nice and were clean. The hotel had charm and was well maintained. We did have an issue of charges to our credit card that were not ours. The hotel said that they did not see these charges but they showed up on my card and were listed from the hotel. I was able to have this corrected by my credit card company but had to have my card changed because of fraud. Cannot understand how my card was used and charged to the hotel. Someone with access to my card number was responsible. This gave me an uncomfortable feeling about the security of the organization. Would not feel safe using this organization in the future.

We enjoyed our stay and the proximity to sights is very good.

Staff were super helpful

AWESOME! Super convenient location for NIOSA!

The pros were very affordable price, available public parking next door that was about $25 a day through the hotel, and it was less than a block from the San Antonio Riverwalk.

Everything is good

Close to the Riverwalk. Wonderful historic building. Quite a lot of Friday night traffic noise.

Our stay at this hotel was extremely enjoyable. The front desk staff provided outstanding customer service, parking was convenient and reasonably priced, and the hotel's aesthetic was impressive. The balcony offered a lovely view of La Villita and the Tower of the Americas. The hotel's location is ideal for exploring the Riverwalk, with numerous shops and restaurants within walking distance. We valued the unique boutique hotel experience and the fact that it is locally owned and operated. The beds were very comfortable and the air conditioning was cool and refreshing, which is essential in Texas's hot and humid weather. We highly recommend this authentic San Antonio gem!!

Staffing was good

Working at La Villita it was a perfect stay. Loved the room, patio and convenience

We were here during Fiesta Week and La Villita was behind the hotel, which made it very helpful to enjoy the local foodfare and music excitement. Access to the Riverwalk was only steps away. The Riverwalk is a most wonderful walking path along the river with botanical plants everywhere and river barges which we enjoyed riding and hearing the history of San Antonio including Ben Milan and the beginning of a quest for a free Texas. The Riverwalk also has restaurants, and local entertainment , and an outdoor theater. The King William neighborhood is south of the O'Brien which offered another Fiesta Festival with street vendors and Foodfare. the San Antonio River is also accessible for a pleasant stroll. All along the Riverwalk are restaurants and The Guenther Restaurant and the view of their Flour Mill is open for a great breakfast,The restaurant is located in the King William neighborhood.

Very nice historic hotel. The beds were very comfortable and i really liked that they had a liquid soap dispensers instead of bar soap. The only issue I had was with the parking lot next door. I am not tech savvy and payment was confusing.

Parking was right next door could see from our patio. Nice and quite with a great view. Good walking distance to everything and we would definitely come and stay again.

Everything was good but very noisy.. we could hear neighbors and lots of street noise

Great location, clean, wonderful service friendly and helpful staff.

The room was clean and the AC worked great. This is an older establishment but very comforting. The staff are very nice and helpful. This was our 2nd stay. Plan to reserve for next year.

Parking is in a parking garage but it’s next to the property.. it’s very surprising when you come in, great balcony and quiet but close enough to walk to the busy parts of the Riverwalk..

Run down, creaky awful beds, muggy stale rooms, was worried to sleep as the door locks did not seem secure.

It’s seen better days

paid parking was in the garage next door, but the cheapest in the riverwalk area of San Antonio. This is an older historic building (well maintained), so slight gaps in the balcony door is to be expected (but such a nice balcony with a view to take in a snack or just gaze at the view!) Wonderful staff and the coffee was great! You do get a microwave and fridge if you are trying to be thrifty with the wonderful San Antonio food, especially the Thai place next door.

Very clean and comfortable bed. A/c worked amazing. Not too mention the lady at the front desk was amazing and very helpful! 5 stars from us! Thank you for everything!

Hotel was clean and appeared somewhat updated. The WiFi was out of service our entire stay so had to use my phone hotspot to watch tv. Good location. Just outdated for our taste.

It had a little more street noise than expected. Truely not the fault of the establishment. Air conditioning worked great! Clean room and bathroom.

Before arriving, call and they will register your vehicle for the parking Navarro Street garage. Approx. $27 for parking. Park in garage adjacent to the hotel. You can pay through the QR code in the garage they posted on the walls, you'll see it or at the hotel. Paid a $50 refundable deposit for incidentals. Smalls snacks and drinks available for purchase at the front. Room was nice an cool. We had a fan and AC. Hotel has that old historic charm♡ The rest room had a jetted tub. It worked but didn't use it. Shampoo, conditioner and body wash were provided in refillable bottles attached to the shower wall and fairly nice fluffy towels. Room was nice, cool and comfy and had a microwave, mini fridge, ironing board and blow dryer. Beds were fine, not pillow top or anything. We loved that the room was right off the Riverwalk! We went walked the riverwalk to get to Legoland Discovery and it was about a 12 min walk and about the same walking to the Rainforest Café. Staff was great. We had a great stay and will be back♡

Parking was overpriced with nearby parking cheaper. In general the hotel is well-located but worn down. It has potential but needs updating

parking is off site then a 15 minute walk to hotel. Parking isn’t free. Room was clean. Staff was extremely helpful.

Parking wasn't avaliable due to internet outage bc they use parking garage next door. There were parking spots in rear of hotel that we were not offered and we had to pay extra for a space access the street. AC was great, balcony was cool. Staff was friendly and hotel was def eclectic!

Room key malfunctioned 3x and they didn’t let the parking garage know I payed

To make matters worse, there was no iron available in the room, which is a basic amenity I expect when traveling. When I reached out to the staff for assistance, they were not attentive at all. Their attitude came across as dismissive and unhelpful, which only added to the frustration. As a point of comparison, I’ve stayed at Motel 6 locations that I would gladly rate 5 stars, which really highlights how poor this experience was. Overall, between the poor cleanliness, bad smell from the AC, lack of basic amenities, and unprofessional staff, I would not recommend staying here.

It was good.

However, when I called from the train to notify the hotel staff that my train might be delayed, the person answering was confusing and said if I came in after 1 am my reservation might be canceled. Since I had prepaid, I was not pleased, plus I was talking about a delay that might get me in close to midnight not after 1 am. I walked into a freezing room, which I could manage, but there was not an extra blanket in the room. There is a lengthy list of potential charges for missing or damaged items that ran a full page which I have never seen before in decades of travel. At the same time there was not information on amenities, TV channels, etc. plus there was no tissue box in the room. To use the Netflix, a person had to use their personal account. Only free accounts were available to guests. I don’t travel with my passwords so this also was inconvenient. Although I liked the property, the location and some of the staff, I had a mixed reaction to my stay.

Yes

Parking was in a unsecured parking garage next to the property. AC did work in the room though. Please read the fine print there's a $50 security fee that wasn't on the main page when booking the room. Parking was $25/day which i was ok with.

Very basic, no breakfast, no place to fill up water bottles. Staff were ok but not very friendly. Rooms were very old and smelled musty. AC was old and incredibly noisy. Positive- is that it was very close to Riverwalk. Don't think I would stay here again.

There just for the weekend. Perfect location, close to restaurants and night life.

Of the 2 nights bed covers were changed once.Free coffee by reception