Motel 6 San Antonio, TX - I-10 West

Everything Nothing

Exceptional

Affordable price

Very clean room,and free ice,love it

Passable

Exceptional

Convenient Nothing

Convenient Nothing

This place is definitely worth the price because of the location to downtown San Antonio. Was traveling on a budget and decided to stay here to catch a concert and was pleasantly surprised at how easy it was to get around town from here. Like most budget motels the hot water heater was a little quirky and the water wasn't crazy warm, but other than that it was a pleasant stay. Definitely recommend if you're not looking for the Ritz-Carlton.

Passable

ROACHES!

ABSOLUTELY will NEVER stay here again. The lady at the front desk, owner/manager has no interpersonal customer service skills. She came across as very rude. Upon checking in there are additional fees that aren't posted online (i.e. check in early fee, even if it's an hour, deposit on top of the payment) when this was brought to her attention she said "it's right here," pointing to 2 pieces of paper that was laid on the desk..how does that paper help if you book online? I asked for an itemized receipt, she handed me one not listing the extra fees she added into the price with the calculator. The rooms are NO WHERE near what is advertised online. It appears as if she went to another hotel and took pictures to advertise as their rooms. The blanket was dirty(we pulled it off the bed), the paint is peeling badly in the shower, there was a dirty wipe on side of the toilet, hair was in the towels and they were dingy/dirty and hard(we went to buy towels). There are NO amenities (coffee pot, blow dryer etc) there was bags of trash underneath the tv stand. They say its pet friendly (is why we choose here due to us traveling with our 4 legged kids) theres ABSOLUTELY no where for the dogs to relieve themselves, we walked through another hotel's parking lot to walk them. When we left for the day we would set the air to 65 to keep the kids cool(its very hot there) they would change the thermostat to 79(Both days). Have pics to show and prove everything stated. 10 out 10 DON'T RECOMMEND

Exceptional

Everything g was pretty much nice

Cool air,nice staff,very clean roon

Nothing. Absolutely disgusting, roaches as soon as we walked into the room and bedding was stained and dirty. Door looked like it had been kicked in before and would not close properly

Absolutely disgusting, roaches as soon as we walked into the room and bedding was stained and dirty. Door looked like it had been kicked in before and would not close properly

Very clean room,every day, Friendly staff

Friendly staff

Nothing at all The service was terrible the rooms dirty, and there’s no phones in the room

Nothing at all The service was terrible the rooms dirty, and there’s no phones in the room

Word of advice. If you’re on a budget and choose to do the cheaper option by choosing the smoking rooms even if you don’t smoke. DONT. My husband and I just needed a place to rest our heads and chose the cheaper option. BOY was it a mistake. The smoking room not only had a smell (which was tolerable) but the fridge didn’t work AND we found TWO roaches. One my husband killed. The second one escaped. That was the last straw for me. We went straight to the desk and told them we were not going to be able to stay there. The staff was very apologetic and offered to upgrade us to a non-smoking. Which was NIGHT AND DAY DIFFERENCE. The room was so much cleaner, already move in fresh since the ac was already on. Which the other room was not on at all. And we felt nothing when we turned it on. After that I have no complaints. But definitely lesson learned. Always spend the money on the non-smoking. Even though it’s not an excuse for how that room was. I understand. But doesn’t make it okay. Other than that. We had a good experience. The room was nice and comfortable and clean.

That was not one thing that I liked about this property or the staff I did not like how filthy the property was and I was attacked by a queen bee in my room.. then harassed by the employee who tried to help me get the bug out of the room.. and then I was shamed for a previous review that I had left for the same property which was only my experience not meant as criticism. This is probably one of my most horrible experiences as a traveler. When the employee went to help me with the bug he literally closed the door behind him and was trying to have small talk conversation I had to ask him to leave more than three times till he finally left.

Nothing Everything

Nothing Everything

That was not one thing that I liked about this property or the staff I did not like how filthy the property was and I was attacked by a queen bee in my room.. then harassed by the employee who tried to help me get the bug out of the room.. and then I was shamed for a previous review that I had left for the same property which was only my experience not meant as criticism. This is probably one of my most horrible experiences as a traveler. When the employee went to help me with the bug he literally closed the door behind him and was trying to have small talk conversation I had to ask him to leave more than three times till he finally left.

Clean room

Nothing at all Everything was unacceptable and unhabitable... I can't believe I gave this place a second chance only to be disappointed and disrespected by staff.

Nothing at all Everything was unacceptable and unhabitable... I can't believe I gave this place a second chance only to be disappointed and disrespected by staff.

Very clean room,highly recomended

Good

Friendly staff and clean room

Clean rooms,friendly staff

Clean room and friendly staff

Much better I genuinely thought that I was getting scammed on my last trip first I got a massive discount on the room which is fine great even I just thought I got lucky but then I show up and I find out that breakfast is 100%

The room was very clean and the staff was friendly and very helpful. However, there were no wall outlets on the wall near the bed. Also, I was surprised to learn the front office does not open until 9 AM and there was no coffee available.

Comfortable

Good

0 three out of four jalapenos

Habitación muy sucia y aparte tenía cucarachas vivas y animales muertos debajo de la cama ( ni siquiera ocupe la habitación)

Only stay here if you like to sleep with cockroaches. Dead ones all over the floor when we arrived, the lady “swept” it while we went to dinner… woke up to them crawling on us. NEVER again.

Great budget hotel, good location, clean

Good clean place to stay

Will not stay here again. We stayed only two nights. On 2nd day we were out all day we arrived around 10pm on to find our room door open (our luggage and valuables inside) We went down to the office to complain and let them know that why was the door left open they said they couldn't give me an explanation so we asked them when was the last time that they cleaned our room they sat around 11 AM so our door was left open for more than 9 hours! Our belongings could have been stolen. All they said was that they had camera's. Not acceptable!

Never again was that this hotel first checked in the room had roaches so have them move me cuz I already had paid 3 days in advance online 2nd room was terrible also had roaches just never again

There's roaches everywhere

The people were really nice, there were a few roaches in the room but you should know what to except when u rent the room to being with

Good

Clean and quiet room. Good value for price.

Very clean room, friendly staff, safe place. AAA+++

The guy is very rude walked past bye my room and same me vaping outside of the door and at that point I already knew he was going not give me my deposit back took him not even a minute to go check the room and come back and tell me I wasn't getting my deposit back would not recommend for anyone trust me worst experience ever

their atm was not working and made me my a deposit with cash .. I went to check out and nobody was there.. there went my 20 Deposit.

Clean room. Cold AC. IHOP next door.

rooms were very clean staff was great

Staff was very rude. Shady as they kept going in the room when I wasn’t there and I’m not just referring to housekeeping. No reason to be entering in the afternoon or evening.

Stepped out a few times during the day and I could tell someone had been in the room. Even after housekeeping so not sure what the excuse was for going in there after that.

Room was disgusting and occupied by roaches. I informed front desk clerk and he came to witness it. I refused to stay and when I called for refund I was of course advised to contact Expedia. Expedia stated they cannot get a hold of a manager or anyone from motel 6. Now I’m stuck paying $125 on a filthy room that I stayed in for five minutes.

Wish I can upload pic of my room!!

.

Booked wrong date

Expected a "standard" king room to have a bathtub, instead we received a room with only a shower. change

Room was not up to par!! Can I say a roach model!!

I love the lady in the front, I was having the worst day ever and she helped me with my deposit. They are the best

Accommodating for myself and service animal.

The outlet plugs were loose and was afraid it would catch spark.

Yes

No hot water

Comfortable beds, quiet restful area, clean. Only complaint is the ice machine wasn't working.

Clean, quiet but working the TV was a pain.

Perfect