Motel 6 San Antonio, Tx - Frost Bank Center

Bad

If you have kids don’t stay here. A man came knocking at our door in the middle of the night looking for.

Goood

nothing room was not available had to get a different room or wait until the room i reserved was available. there was flies in my room and bugs too.

nothing room was not available had to get a different room or wait until the room i reserved was available. there was flies in my room and bugs too.

Bad

Welcome friendly staff.

Yes

Exceptional

Horrible! Room was dirty. Bathroom door was busted up. One pillow per queen bed. They apparently were out of pillows due to being stolen. Two bath towels only due to also being stolen and they would not give you extra ones. Only if you ask for cleaning service they will swap out towels. Only one toilet paper per room, had to keep asking for a roll. Pool was dirty green. Stayed at many motel 6 but this was the worse.

Horrible! Room was dirty. Bathroom door was busted up. One pillow per queen bed. They apparently were out of pillows due to being stolen. Only two bath towels too due to also being stolen and they would not giving you extra ones. Only if you ask for cleaning service they will swap out towels. Cleaning service was at 11am. Only one toilet paper per room, had to keep asking for a roll. Pool was dirty green. Smoke detectors were not hooked up in any of the rooms and we booked six rooms. They were either laying on the shelf or missing. Stayed at many motel 6 but this was the worse.

Nothing Refrigerator was broken down the room looked tacky and the walls paint looked terrible and tacky.

Nothing Refrigerator was broken down the room looked tacky and the walls paint looked terrible and tacky.

The receptionist was very friendly and helpful. Room was cheap. The handle on the sink broke down when I tried to wash my hands. The floor was super sticky, room smelled like cigarettes and the bed was so stiff.

The receptionist was very friendly and helpful. Room was cheap. The handle on the sink broke down when I tried to wash my hands. The floor was super sticky, room smelled like cigarettes and the bed was so stiff.

This was the most horrible experience I’ve ever had. We rented a room to go watch the Spurs game chose the location because it was close to the frost . When we return from the game, as we entered the room there were other people in our room. All of our belongings were stolen, and the people that were in the room had all kinds of drugs and of course we called the police went to the front desk cameras everywhere. Nobody saw a thing.. I’m just glad we were safe. Super scary and has definitely changed my perspective on Motel 6. They did not help us at all and we’re elected to even refund us, especially after this type of experience and they stole every single item that we had in that room duffel bags skin care, hair, care, clothing, shoes, every single one of our items were stolen and they rented the room to other people at the same time that it was supposed to be our room for the night

Originally booked because of the distance to the frost bank center. Everything. Filthy! There was tar dripping from the door frame and all over the walls. Soon as I opened the door, roaches scattered. The chair was busted up as well. Someone had taken what looks like ashes and wrote gang numbers on the walls. Blankets were nasty feeling and so many burn holes and the beds felt more like a mattress pad rather than an actual mattress. Front desk did not act surprised at all, we ended up staying somewhere else with no refund offered here. Do not be fooled by their pictures, wish I could add more to my review.

Originally booked because of the distance to the frost bank center. Everything. Filthy! There was tar dripping from the door frame and all over the walls. Soon as I opened the door, roaches scattered. The chair was busted up as well. Someone had taken what looks like ashes and wrote gang numbers on the walls. Blankets were nasty feeling and so many burn holes and the beds felt more like a mattress pad rather than an actual mattress. Front desk did not act surprised at all, we ended up staying somewhere else with no refund offered here. Do not be fooled by their pictures, wish I could add more to my review.

To many noise by people,

The ice machine was full and working wonderfully. The room was terrible, the bedding was old with cigarette burns and the pillow pillows on the bed look like they were from the 70s.

The ice machine was full and working wonderfully. The room was terrible, the bedding was old with cigarette burns and the pillow pillows on the bed look like they were from the 70s.

Very good

Bad

Absolutely terrible experience. I would NOT recommend staying here at all. From the moment we walked in, the place smelled horrible—like a mix of mold and something rotten. The floors were filthy, clearly not cleaned in a long time, and everything just felt unsanitary. The sheets were burned and looked like they hadn’t been replaced or properly washed… disgusting. The room itself looked run down and poorly maintained. Even basic things were falling apart. To make things worse, the pool was completely green, full of trash, and looked like it hadn’t been cleaned in forever—definitely not safe or usable. On top of all that, the lady working there had the audacity to go check the room like nothing was wrong, instead of addressing the issues. Completely unprofessional. Overall, this place is extremely neglected, dirty, and not worth your money. Save yourself the headache and stay somewhere else.

Disgustingly dirty

Disappointing

I chose this hotel because it was close to the Frost Bank Center, where I was attending an event. The hotel room had some noticeable issues, including dust on the floor and air conditioning system. Additionally, the restroom door needs to be replaced, and a new paint job would greatly improve the room's overall appearance.

The hotel room had some noticeable issues, including dust on the floor and air conditioning system. Additionally, the restroom door needs to be replaced, and a new paint job would greatly improve the room's overall appearance.

I got stung by bee's walking out my hotel room to go and ask for bath towels that I continued to ask for but never got!!! This happened every day while I stayed there. That i never got bath towel when I kept asking for them, then they gave me hand towels because they said they couldn't give me bath towels.

I got stung by bee's walking out my hotel room to go and ask for bath towels that I continued to ask for but never got!!! This happened every day while I stayed there. That i never got bath towel when I kept asking for them, then they gave me hand towels because they said they couldn't give me bath towels.

Pésimo lugar y no es barato!! No lo recomiendo para nada y espero que a otros turistas no les pase, es un lugar muy descuidado y honestamente sucio, no es agradable!!

Polite staff

Room smelled like smoke

The room look like a crackhead room chairs have burn marks on them tables have burn marks on them bathtub had burn marks on the fire alarm sitting on top of the counter with no battery it was not a good experience at all The towel rod for your hand towel was halfway ripped out the wall I should have got a refund

The hotel is very old and outdated, the office stinks as well as unkept, and food and trash is all over the walk ways as well as the picture on your website does not match what the hotel looks like as of today, its a facade. This makes me reluctant to trust your website because your website said that this hotel was a good choice, we also passed by many hotels in the area we were looking to stay in and your site took us on the other side of town.

Awful. Air conditioning does NOT work. No fridge. Ice machine empty. Rooms dirty. Stay somewhere else.

Na

I never got to stay at that hotel would like the refunf sent to 5522 North Panexpy 78218

Room smelled like smoke, everything was dirty, not what the pictures showed us. Just overall worst experience

Clean room, friendly staff, nice environment

Motel 6 decided to cancel my stay after i already paid because they said i arrived late. Im caught in flood/storm by austin teying to get there. The receptionist kept lying to me about available vacancies after i asked if i could rebook at the desk. I have never had my booking canceled for a late checj in before at any hotel.

i don't have any pets

The room was dirty and the sheets had cigarette burn marks on the blanket. The fire alarm was down and not working. The chair was broken I have pictures if you need to see them.

Within 2 miles from my convention which was super convenient. Room was clean but a little outdated and some old repair work showing in the ceiling and walls. Front desk staff were super great and friendly. Room next to mine had permanent residents that liked their herbs and smokes, my room smelled like weed the whole weekend. Would stay the night again if need be.

The place had people living there, saw one guy sitting in front of the hotel drinking a beer, another one sitting outside his room, next to mine when I walked into my room then another man was walking around with the ice bucket filled with ramen noodles being called out by the desk clerk asking him if he was going to pay another night, then another was drying out his laundry by placing all around his pick up. You could see his window decorated with a skull and a keep out sign with inappropriate words as if it were his house and another room had plants all along the inside of their window. I was there but for a hour then decided to take all my things to end up staying with a concerned friend in another hotel and asked to cancel my second night but was denied and was told it was non refundable. The room was also in poor conditions, had old towels and had a fly and a few gnats flying around. Definitely not recommended if you’re visiting San Antonio.

Was good staying

Dirty, old

All i had was issues. Started with towels, i went and nicely asked if i could get some towels bc there was none, i was given one, i said there are 2 adults and she wouldnt give me another one. Then when i came back a week later to work again, i was given a room that didnt have a microwave bc it was apparently "under maintenance " and she wasnt even going to give me one. They ended up bringing me one that was dirty, it worked when they brought it amd when i came in the next day it wouldnt work. It then took them 2 days to get me another microwave. The last straw is when i find out that the whole time i was there, like 6 days. My door doesnt even lock, it didnt even need the key card. It just opens. I went and made them aware of it, but i wasnt trying to have maintenance come work on

Area is convenient to my work but $70 a night should be more up to par than this. At least live up to your "amenities " and follow SAFETY PROCEDURES. Even after my 3 pets with me, this room will be cleaner than what we came into, when we leave.

Roaches, flies, mold...nothing works...dangerous sockets leaking faucets...crackheads living there...overflowing trash..filthy and should be red tagged...don'tlet pictures fool you. Uninhabitable...horrible.

Descent room for low price👍

Flean

Na

Friendly staff

Clean room

Had little roaches and dirty floor

This one didnt charge me a pet deposit. The other motel 6 was trying to charge me a fee. Motel was clean, girl in office was very nice. My issue is we got in the room. There was only one hand towel in there. I went to office to get towels. I was only given one because apparently they were short on towels. 2 people staying..

The hotel looked alot better from its online pictures. I reserve a non smoking room and yet the room smelled like cigarettes burning for days! The walls were stained, paint was pealing from the walls and ceiling. Shower faucet was loose couldn't distinguish which side was hot or cold. Shower door was missing knob from inside and wouldn't shut properly.

It smell dog poop alot.. really dirty.. floor wet and just not comfortable

Nice and quiet

The bed spreads had numerous cigarette burns and strongly smelled like cigarettes. There was trash left in the bathroom and near the towels. I was glad I was only there for one night.

Terrible

it was super dirty and disgusting

As for being my hometown of Eastside of San Antonio I enjoy the changes and kindness of all cultures.

I like it felt safe. I just didn't like that they didn't give me all my towels. They need to take they time clean the rooms right

Easy access to local eatery and shopping. Not overly crowded. Property and room were clean. Family and pet friendly with no additional charges for pets. Went on a Wednesday, so no loud noises during our stay. Staff was super friendly. Bring your own shampoo and conditioner. They do provide a small bar of soap. Booked online, so got a better price without coupons. Overall we enjoyed our stay.

One towel, no shampoo, smwlos badly

Good Place To Stay . Everything Worked That I Needed

Dirty promises. Bed was broken. Flies everywhere in room. No where to put clothes/bags

Do not stay here

I'm getting really tired of people talking about this hotel saying it's poor when these people look out for you.This place is safe and everything is clean.You all need to quit talking bad about this place because these people are awesome here and they take care of you and they work with you so I give them 5 stars all day and I'll give app 5 stars every single time.I stay here and there's the only ones around.That's still at your pet's free and no deposit, so come on.It's the only oji motel six around everybody else sucks

There was an on ramp to the interstate right when you come out of their parking lot

My favorite place

Great stay

Great stay

Very un clean, blankets had burn marks, bed had plywood underneath it, people.doing drugs all.around, walked.right out of this hotel.

The non smoking rooms where full of cigarette smoke. So i moved to another room and that room smelled like dope. Which that air out quick.

We checked in very late at night, and the night time clerk was nice, but extremely hard to hear through the partition and took a looooong time to get my keys ready......

This place is horrible and should be condemned and torn down.

If you’re someone who only needs a bed to sleep in, this definitely does the job. The rooms smell like cigarettes even if you choose non-smoking, the bed sheets and pillows have cigarette burns, door was missing a lock, not the best place ive stayed at but it was conveniently near the Frost Bank Center and staff was nice and helpful

Parking was okay. Room smelled horrible. Black mold was on bathroom ceiling. Cigarette burns on the linens. Cracked sink bowl & mirror. Mini refrigerator was not working even when plugged in. Just to name a few.

I got to the front desk and was told I DID NOT have a reservation. They seemed like they were new employees. So I was never allowed to stay. This is unacceptable. No fault of mine, but I may be charged anyway. I demand an investigation into this matter!!!

Well there were stains on the bed and the shower was leaking

I loved the staff but the property was bad and it smelled like weed. It had a lot of homeless people living there. The amenities were limited and nothing like the pictures were accurate. Would never stay here again.

When u stay for multiple days , they only give u room service every 3 days which is nasty

My check in was at 2pm didn't get into my room till 330 pm because the room was not clean other than that everything was fine

N/A

The staff was great, check in was easy and smooth, and it was a quiet area even though it was right up against a major highway. When I walked in to my room there were several dead crickets along the beds and in the bathroom. The beds were very uncomfortable. They both felt like a bunch of springs on a metal frame. No cushion to speak of.

The truth is that it is a bad service, it didn't work. Television, the sheets were dirty, there was no soap, no shampoo, it smelled really bad like marijuana. The bathroom smelled very bad. There is no plug to charge the phone. Very bad service. I will not rent in this hotel again.Si

.

Didn’t even stay basically just paid to shower property manager said I was fixing my vehicle and she was gonna call a tow truck my keys where locked in vehicle and I asked for a refund and she refused so I packed my things and left once I got my keys out vehicle she then fired a employee for attempting to help us very unprofessional manager

Cold air

Room was filthy and reeked of cigarette smoke. It was so bad, that once home, my luggage and belongings all had a horrible odor. Floors dirty, and cigarette burns in the bed linens. Nasty :-(

Rude

The staff was friendly and it was clean

I paid for my room online and used my credit of $12.83 and ordered a fridge and microwave and the room they gave me didn't have either or not lock on the door which looked like it had been kicked in roaches everywhere and I'm pregnant n wasn't feeling so good and in the am I'm sleeping there banging on the door like the police told them I was gonna renew jus waiting for my check to hit my card and gave me attitude and den it's about 1125 I go to pay and they refused service for renewal and then was told to pack up so I did took me a quick shower and their staff lady banhs on door yells at the top of her lungs that she has called the cops and I shouldn't not of token a bath at all should been the hell out of there since 11 am and for someone to give her her cell phone to call the cops again that she could have me arrested for trespassing and treason and I'm like wow really when ur the ones who decided not to let me renew all last minute never in my life have I ever mistreated by a hotel staff never again

We step into the room and we walk out right away. I spoke to the clerk to get a refund and she refused.

This property did not honor our reservation and said people should not make reservations on-line but in person as rooms are often not available. This property is in poor shape and you have to deal with people through a small window and when we arrived to check at the designated time, the lady said rooms are not finished yet. Then we found out about our reservation. Awful experience.

Didnt stay. Hotel was in no condition for occupancy. Created a safety and health hazard. Was extremely hot. Construction was not complete. Elevator was out. No amenities

Checked in and checked right out

Was given a dnr due to not checking out at 11 but they didn't knock on our door until 12

A/C loud/ didn’t blow cold air TV didn’t work Water not hot

The staff was very accommodating and nice but the facility is run down. It has seen better times but in relation to other places in San Antonio it isn’t the worse. It was clean, staff was nice but the facilities could really use an overhaul. Towels and pillows were limited due to availability, not sure if limited quantity or because they were busy.

What you pay is what you get…very simple room. Bed, TV & restroom. Nothing fancy.

Staff was friendly

The hotel was quite run down feeling. The sheets had holes in them. The floor felt sticky. Some of the outlets did not work.

I rented a room for 2 people there was no furniture only the bed and TV 1 chair when I asked for another chair they told me no that it was only 1 chair per room they think I'm only going to lie down there are no other furniture in other hotels for the same price There is more furniture and where to sit, even a small table to eat and here it was missing, you had to eat in bed

No frills but clean. Laundry facilities are out of order.

This hotel was interesting. When I arrived, I noticed It had dirty/sticky floors, a cracked TV screen, a used soap bar left in the shower, hair on the sheets/pillows, and also the towels did not smell clean. Will never go back to this location.

It's nothing like the pictures so don't go by the pictures. It's worse. No amenities so don't forget your own toiletries. You're given very small bars of soap, toilet paper and that's about it. No mini fridge but a nasty microwave. It's cheap so I guess you get what you're paying for which is pretty much nothing. Stains everywhere. Basic definition of a roach motel without the roaches.

It was really dirty, no housekeeping

Horrible

It was okay

Bed mattress was thin and not comfortable at all. The floor was very dirty. The room was not very clean either

very dirty hotel i have staid at other hotel 6 hotels before and its not like this. they had one pillow per bed and they said at front desk that they couldn't get me more the restroom door didnt close and had a big hole in it that was repaired with cardboard there was people smoking weed on the property and people actually living in the rooms there was also a creepy guy looking inside all the vehicles in the parking lot

It was filthy and hang members outside the residence scoping out the cars. We checked in and immediately checked out. The front desk told us she would refund the room, but no refund has been issued. Beware!

Everything to dislike.

The staff in the office were very nice and the young man on the property wan also very nice and helpful. The bathroom floor was not clean and on Saturday, when we returned to the room, it had not been cleaned. We had to ask for fresh towels.

Adding to the ambiance was this location’s libertine cannabis use policy and a sparkling clean pool! A hidden gem!

There was no hot water no shampoo or any conditioner. But I also got charged twice for the room once online and then once when I went to go check in to my room so im currently waiting for a refund for one of them back