Menger Hotel

Lovely historic hotel in good location. Rooms were extremely dated and dark. Not very clean. Heat didn’t work and rooms were very cold. Housekeeping was virtually nonexistent. Rooms were serviced only upon request and didn’t happen even then! We had a group breakfast and had the exact same food three days in a row. Food was of poor quality and cold. I stayed there 35 years ago and it was quite nice - not now! Wouldn’t stay there again and can’t recommend.

Disappointed in the way things are happening at the Menger. Not the same hotel of the past.

aaAx

I stayed in the "old" section. Hallway could be cleaner. In my room, the hot water knob for the sink did not work. The tap leaked in the shower. Drunks yelled in the hall at 10PM and 6 AM. However, the room was clean and comfortable. The courtyard garden was fantastic, and the location was about 50 yards from the Riverwalk, the Alamo, Starbucks, etc.

The room was clean. The staff was friendly.

It's an older facility and you can tell. Overall, the historical building is amazing and the location is perfect in walking distance of all the attractions. The mattress in our room was pretty worn out and could have been replaced. Bathroom is "historic" and could deserve a makeover, although it would spoil the historic impression. The shower faucet needs a cleaning, only half the jets were working after I tried to clean them up a bit. Bathtub plug was missing. Some areas deserve cleaning, like vent outlets and ceiling fan. Room service seemed to have missed our room entirely and I had to ask the front desk twice to at least get some coffee pods for the next morning. Overall ok for the price and location

The customer service Very cold in the room

Nothing

Quiet and comfortable stay. Definitely be back.

Room was clean, the valet parking was great and because of the location of the hotel we were able to walk to most places. Will definitely book there again.

Classic old hotel with modern amenities and indoor shops/bar/restaurant. One of a kind. Great location near Riverwalk and downtown.

Very helpful in helping us to arrange a meeting room on short notice, but several rooms had nonfunctional heating and air. Historic and interesting facilities but rooms dark with poor lighting. Staff very responsive to requests. Loud outdoor music until past 11:00 PM from Menger Bar not welcome

Faucet in bathroom leaked, but no other issues

Great location, very nice front desk staff. Would stay here again.

The only negative I have is the beds/mattresses. One of the them in our room was quite squeaky and not very comfortable.

The location is amazing. Our room overlooked the statue to Teddy Roosevelt and the Alamo. We were able to walk to the riverwalk and TONS of restaurants and shopping. Room was really clean. The AC ran cool the whole time set at 69. The bathroom is small but it’s only what you need. Overall, the charm and location of the hotel beats the negatives! The shower did run constantly (a very small stream) and the tub was cracked and peeling too. I would say if you’re over 300 pounds, you might want to ask for a room with a bigger bathroom. We’re not over 250 and our legs would touch the TP holder and we were very close to the sink. Parking overnight thru valet was $59. The windows are very thin so we could hear people talking outside. (Got quiet around 11pm)

Location was key for our trip and the Menger met that requirement. Lots of things within walking distance Water temperature fluctuations in the shower.

People who dont pay to stay still get to enjoy the things that people who did.

Very central location. History of the place. Hotel staff were very unhelpful and blunt when checking out and tried to charge us with extras already paid for via booking.com (with the excuse they always charge it to the guest). Valet parking gave us the wrong car several times during our stay, which makes us wonder how secure the valet parking is. Room was dirty upon arrival with hairs and dust laying in the bathroom corners. It’s a shame that such a beautiful and historic landmark is ran in such a manner.

That said, it is also clear that the property needs some investment and attention. It is disappointing to see such an important piece of history not being maintained to the standard it deserves. I genuinely believe historic buildings should have stronger preservation requirements to ensure they are properly cared for. There are repairs that need to be made, and this hotel deserves owners who are willing to invest in preserving its beauty, character, and history for future generations. Despite the maintenance issues, I truly enjoyed my stay. There is something special about being surrounded by so much history. And for the record, I stayed on the third floor and definitely heard a few things. 😉

Imagine hanging out downtown with a couple friends, you drink too much so you can’t drive home. Y’all share a hotel room. The bathroom door won’t close….. you don’t know these people well… So embarrassing

Raising whiskey with Vietnam vets and the ghosts of Rough Riders, what more do you want?

Inconvenient parking expensive

It's a very neat hotel. The decor and furnishings were gorgeous. The location is great. That our room was right above the bar and we had extremely loud music pumping into our room until almost midnight. I think we should have been made aware of this before hand. I came here to rest and relax - I'm recovering from a kidney transplant. I was up late and could not rest.

Perfect location. Right next to the Akamo, shopping, restaurants, next to the River Walk. I will stay there again on my next visit. 5 stars +

Thankfully I was able to switch rooms to the newer part

Excellent place to stay ❤️

Location The bathroom needs updating. Too small and old

It was beautiful Nothing

I was also not pleased with the unfriendly greeting from the gentleman at front desk. When you stay at a sophisticated hotel, you expect a warm, welcoming attitude from the front desk personnel. We did not receive even a smile from the impersonal transaction of getting our keys. That being said, it felt like quite a privilege to stay in a property with so much history. When you're aware that you're setting foot in the same place as President Roosevelt, Babe Ruth and many others you are willing to overlook small imperfections. If you are someone who values history (and Texas history in particular) you wll appreciate the opportunity of staying at a Hotel which has hosted so many important guests and events since 1859.

We are originally from South Texas and had been to the Menger before, we were celebrating a family event and opted to stay at this historic hotel. It is a beautiful facility with lots of antiques, art and lovely old architecture. We had a king bed room, which was very pretty but small and not super comfortable. The bed was old and hard. There was no place to put our luggage. There is a closet in the corner but the mini-fridge was right in front of it. There is a big step up to the tiny bathroom. We were concerned we would at some point forget and break an ankle. The bathroom itself was very cramped. The sink butts up against the shower/bathtub, which makes the shower curtain difficult to use appropriately. The worst part though was the shower, which had weak water pressure and alternated between cold and scalding every few seconds. One night we got back and found a ginormous roach in the bathroom headed for the main part of the room. One time we were taking the elevator up to our room on the third floor when the elevator suddenly dropped us significantly and I strained my shoulder trying to brace myself. Nonetheless, the property is charming and we enjoyed exploring it. One afternoon, we ended up hanging out in a lounge by the pool relaxing. It was a terrific space. The hotel is next to the Alamo and Rivercenter Mall, about two blocks from the Riverwalk. The location is fabulous. Despite the issues, we'd return. But just be aware.

Very beautiful, took a lot of pictures… Live music till 11 pm out side of our room window. Asked about the paper on the maid that passed away at the Hotel. Thought I offended the Lady at the desk, she just pointed and said over there, couldn’t find it..

Great location. It was awesome they let you park & hold your luggage before check in time and hold your things & vehicle after check out for awhile Directions to our room was not good wrong elevator walked around that floor for awhile until we met someone who helped us find the right elevator.

Property needs a lot of upgrades. Water pipe leak in the bathroom , had to cover floor in towels , grand ballroom shut down supposedly for renovation but no work being done and no resturaunt for breakfast bar staff was poor and service was terrible and drinks were sub par and overpriced , actually found the Crockett tavern next door was 100 % better and we went there instead of the Menger bar. There was a rowdy fight between some patrons on Halloween night on the floor above our room. Couldn't sleep well. Our second stay at Menger and we like the Hotel but until they improve it we are going to go to the Crockett hotel.

Room is not cleaned daily, and check in and check out process is time consuming.

No free breakfast

Love the history of it and the location was.perfect for the event I was attending. I know its an old building but it seems to need some maintenance, parts are rundown. Shower had very little water pressure because most of the water was still running out of the faucet. The room was clean enough but could use some :"spring cleaning". Not sure if I would stay here again.

A slight odor in the room decided it was a little musty. We were in the old part of the hotel.

I was pleased with facility and location. I was pleased with parking people. The lady who checked me in is not someone you want to keep. We arrived at the Menger at noon. I knew that check in was 4pm. I asked if it was possible to check in earlier and she said that she could text me when they would have a room ready but it would probably not be before 2 but no later than 4pm. She took my card and ID and did a pre checkin. She told me when I get a text that I would come to the desk and get the key. I went back to the desk at 420 but I had not gotten a text. This is the rub and a lie. She told me that she had asked me if I wanted to pay an extra charge to checkin early and that I had said No. I told her she never asked me and she insisted over and over again that she did. JUST A LIE. I TOLD HER THAT I WOULD HAVE GLADLY APPROVED A CHARGE FOR EARLY CHECKIN. THIS WOMAN WAS A LIAR AND EXTREMELY RUDE. SHE KEPT SAYING I REFUSED A CHARGE. I WOULD NEVER HAVE REFUSED IF SHE HAD ASKED. She is a bad employee. Everyone else was great.

The location is wonderful! Next to the Alamo- beautiful at night! Walking distance to everything- mall - restaurants - just perfect San Antonio location. The history of the building has been somewhat well preserved. Loved all the small shops inside the hotel. The room looked empty- dusty - and not well kept. I understand I'm in a historical building- but it doesn't have to be dirty- shabby. The furniture old and scratched up- not antique. No- I do not expect the rooms to be furnished in priceless antiques- but I would like the tables to not have scratches all over and water glass rings all over from not being dusted or even wiped. The beds were very basic- one had a bottom cover- the other a bare box spring. Each had different bases. The bathroom was clean- the floor was not. Did not use the shower- I expected it had not been properly cleaned in a bit. Also- there were several buckets sitting in the hallways- at different locations with empty glasses - that stayed there the duration of our stay. No one ever bothered picking them up. That says a lot about the cleanliness of the hotel. This was definitely NOT the cheapest hotel on the riverwalk- I really did expect better. BUT - THERE WAS a balcony AND the AC WAS COOOOOOLLLLDD. TWO GREAT THINGS.

The bathroom toilet seat was only half on and the lights kept flickering. . We asked to have them fixed and also room service and nobody ever showed up. I requested 2 times.

The location is wonderful and historic.

The location is perfect to walk to touristy things. The hotel is nice and well maintained. Valet parking is great!

Lots of hidden charges once they get ahold of your credit card even tho you book through a 3rd party. They were up front about the $75 per night incidentally charge that would be refunded after checkout, but charged me twice for valet parking and another $290 on the day we checked out of the hotel.

The history and close to attractions No daily maid service or room service

My only slight criticism is that the carpet in the hallway and room was dated and dreary. This isn’t an issue that would keep me from staying again. The hotel is old and had great charm.

What a terrible hotel! I was given the "Honeymoon Suite", which seemed weird, but OK during this one-night business trip, until I saw the room (not a real suite). First, the room had no room number on the door or anywhere near the room. I walked around the floor and found the room by excluding all other rooms, and my key worked. (Later, the front desk acknowledged that "Sorry, that room doesn't have a number."). There was no shower, only a bath tube, which was not stated on the website, and not disclosed at check-in. When I called the front desk, I was told "All honeymoon suites do not have showers," and was not offered another room. The only restaurant in the hotel serves only tacos and was dirty. The bar had a menu, but the bartender kindly explained that most of the items on the menu were not available. (Thankfully, a good restaurant was nearby, that I found without any guidance from the hotel.). The front desk doesn't answer the phone. When asked if I could check my luggage and return in the afternoon, I was told "I do not know how to do that." The man stationed at the entrance/exit, apparently to help with arrivals and departures (a) did not know the street name of the hotel address (tough to tell on the map for Uber), and (b) said "I don't know how to call for a taxi", and "I don't know how to check luggage." Nobody available at front desk during check out. Bed was decent. Air conditioning worked. Location is OK. Don't stay at this hotel!!

Excellent all around

Loved our room so beautiful

Location All good

Room was nice and clean/staff was friendly.

Family friendly, great location and easy to get to!

Good

The Menger Hotel charged another $17.17 beyond the price quoted by Expedia. I called customer service about billing three times without a response. I checked out through the valet parking computer and never received a receipt. The hotel front desk had a long line, and I couldn't check out in a reasonable time. I finally received an email receipt after calling the front desk. It was sent via email. My request for a credit for the $17.17 overcharge has gone unanswered. During my stay, I had to ask for the room to be cleaned, for fresh towels, and even for toilet paper (only one roll was left in the room). The initial price quoted was OK, but the overcharge and the parking fee were excessive. No, I would not recommend this hotel to others, and no I would not elect to book at this hotel again,

Fun and nice stay.

The common spaces are very charming. The rooms are ridiculously overpriced for the poorly maintained quality.

1/ 2 roll of toliet paper in bathroom. Between the hand rail bar inside the shower and the "flowing" shower curtain, you had about 1.5 feet into which you could position yourself with nothing touching you. It was a battle for space. I'm 5'0" and anyone tall/large would not be able to use the shower comfortably and would have to stoop to wash their hair. The shower curtain was not long or wide enough so there were inches of water all over the floor. First, the AC merely turn the fan on or off, but you don't know this because you only get a green screen on the monitor with no numbers. The building, it has an "one piping system throughout the entire hotel", so every room gets the same temperature The beds were nightmares. The mattresses were uncomfortable, the sheets old, thread barren, and didn't fit the mattress. For example, when you crawled under the covers, they started punching up under you. This is because there is no elastic to keep the bottom sheet around the corners of the mattress. Bring your own pillow. They provide half pillows. The balcony chairs were ragged, material on the chairs was ripped andmerely exposed foam. Also,everytime I sat out there, a whiff of the additive they put in natural gas to give it a smell, would send me back inside. Not even close to finishing but out of space!

Good experience, great location

The room I was given was very small and hot and the thermostat was broken. The bathtub was horribly stained. I was given a larger room instead but it was pretty rough and dusty. Neat old hotel but definitely needs some TLC.

Staff was very helpful and nice. The hotel is still under renovation so there were some unfinished things in our room. But overall - great property and I will definitely stay there again. Highly recommend it.

Wonderful historic building, amazing location.

The prettiest hotel in the area and the staff was very friendly. I originally booked one suite that ended up being unavailable, but the suite they accommodated me with was incredible! Will be staying here many times in the future.

Only negative aspect of our stay was the walls were very thin and you could hear a lot of noises from the neighboring rooms and hallway. Staff were great!

Great Location!

mold in bathroom

Drinking water is not available

Perfect place to stay if the historical area is that you wanna ex́perience. Location is a 10. Its a beautiful historical location. Staff phenominal.

The staff was amazing! Stephanie was there every day and was kind and helpful each day of my stay. The persons working in the valet parking area were also very friendly and helpful.

Our original room had a water shutoff problem in the bathtub. Water was dripping and the noise would be a problem so they gave us a different room. The room was clean and bed was comfortable. They do not provide a free breakfast. Parking was convenient but expensive which i knew before booking a room

There had been an obvious water leak in the lobby and judging by the mildew on the wall it had been that way for awhile. Very disappointing to see the lack of care for structural maintenance in such a historical hotel.

Great hotel in prime location.

Está en buena ubicación y no se necesita el auto para moverte, el hotel muy bien todo y el trato exelente..!!

The history of the hotel is cool. the hotel is gorgeous and historical. But not worth the price. The location to the Alamo was great. The Riverwalk was also within walking distance.

Had a great experience staying here. The staff were very nice and the hotel rooms were clean and comfy. Beautiful garden with a fountain and nice swimming area. Loved all the antique furniture and pictures throughout the hotel. Such a different atmosphere that was comfortable and relaxing. Easy to walk everywhere around the Riverwalk. I will definitely stay again.

Such a beautiful hotel with such a great history loved it love the location the location is one of the best parts of it you can walk to everything

Faucet was dripping, no toilet paper, and left belongings from previous guests. Staff didn't know where amenities where in their own hotel. Door was undercut so you could here all of the noise in the corridor. Definitely, not going back to this place

Don't expect good service, or even friendly service. Expect the staff to do loud work in the courtyard at 815am. Expect dour looks at routine requests. Expect dated rooms and a clunky layout. In other words, don't expect much

Great staff and a wonderful place and location

We stayed in the “historic side” the hot water was limited to non existent along with the water pressure. There was mold on the ceiling in the bathroom. Rips in the curtains paint peeling off the wall. Outlets were old and loose so chargers worked 50/50. Our flight arrived before check in and I asked to check in as soon as a room was available and I was told if I want an early check in it would be $75. So all in all not a great hotel. Amenities totaled a pool which was great, chairs were comfortable. No sit down restaurants to speak of. Most hotel lobby’s now have water/coffee and this one has neither.

Friendly staff. Interesting and historic hotel with lots of attractions nearby. Nice courtyard and environment.

Location is perfect, do plan for the day and make sure you take the full experience. Hotel was clean and staff was friendly.

Fancy special pool great

Being in downtown San Antonio plan on paying $47-$60 per day for parking, since the hotel does not have its own (neither do most of the other hotels there). We parked at the mall lot, which was only a one block walk.

We had a great stay.love all the history

The parking staff were absolutely excellent, very kind and very considerate both when we parked on October 5th around 330 pm and when we left the next morning around 9ish am. We did not participate in the breakfast location they had. Concerning the room, it wasn't that it was dirty, but it was as classical and worn down as the era they were trying to historically remind you of. While I understand that is supposed to be apart of the charm, I believe better amenities in the room and updated paint, snacks, bathroom soaps, towels, drains and options for things like lotions, dryers and overall look can be brought into 2026 without changing the hotel itself. The water heads in the shower were not update nor did they spray water pressure evenly. The temperature fluctuated throughout the shower from burning hot to lukewarm without warning. We had no idea what type of soap was in the dispensers, which is an issue if you have sensitive skin. And when we checked in, the young lady was fairly rude and certainly not very kind. The bed was full of springs that you could feel, and the bed was worn down, so dipping in the middle - terrible for bad backs. There were no plugs to charge anything without unplugging lamps, no USB lamps, and I had to call for a towel late at night around midnight due to their being no suitable towel to use. Overall we were happy that we only had to stay one night.

The rooms were very spacious and the staff were very friendly. The location is a HUGE plus and being that it is central to downtown San Antonio, the rooms were quiet and comfortable to get rest.

I have a granddaughter with a disability. Her mobility is not very good. We were able to walk to the Alamo, Riverwalk, RiverCity Mall, restaurants and many other places without her getting exhausted. We have a great time. Thanks

1. So no warning for when showering if the next room flushes the toilet your warm water goes to scorching HOT! This is dangerous especially for my 7 yo showering. 2. The bar was out on a lot of their menu items 3. Valet needs to do better at directing people once they loaded their cars. Maybe just short handed but my husband and I and others were telling people how to exit. The pool was nice and location was within walking distance of lots of fun attractions

We need a refund. We did not get to stay. The a/c did not function. All rooms were fully booked. Called multiple times front desk. We left at 11:30pm. After waiting for a resolution since 9pm. Other guest left as well since chillers needed to be fix. And no exact time was provided as to when it would be done.

Location was good and historically pleasing but I would rather stay elsewhere next time.

My wife and I stay at The Menger every couple of month's. Unfortunately, the price for parking has gotten ridiculously high and we will not be booking another stay.

If you have kids ask to stay on the new side !!!

Room was great. Perfect for multiple people going to a conference.

Staff was nice and stay was comfortable. Great historic place right next to the Alamo!

Excelente location. Great price!

Everything was wonderful with our stay, with the exception of the mattress on our bed. This was a heavy spring mattress, which was extremely uncomfortable. The springs would groan and pop whenever there was movement. The pressure on your hips while on your side was unbearable for longer than a few minutes. Everything else was fantastic, the hotel itself is beautiful!

Very convenient location. The front door opens onto the Alamo park grounds.

Remember it is an older hotel with lots of character. We did have to request fans due to the room being hot. The shower had to be cleaned when we checked in also. But it was a hotel experience that we had to scratch of the bucket list!

The room was OK but the bed bottom sheet was not put on the mattress and a pillow case was ribbed and the fire alarm was chirping! I called housekeeping and they came and photographed and corrected it! Lots of people working the valet parking, but texting them requesting your car do not seem to work as they asked on the ticket! Still I would stay there again!

Amazing hotel, clean, friendly staff and the shopping and food within walking distance

Only 1 chair provided for balcony- had to ask for a second one. Parking was very expensive. No restaurant on site even though website indicated there was one. Upcharge for using a credit card to pay for my stay seems very unreasonable.

All of the history

There were four knobs to the shower because the bottom two didn’t work shutting off the water, when me and my wife first opened the door to the hotel room the hot water was on in the tub so it was very humid and hot in the room like extremely humid . Shower pressure was terrible it literally was just trickling the hotel smelt very stale and of mold

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Our room was immaculate. Parking was easy as well as retrieving our car. I am a history nerd and enjoyed the amazing museum-like lobby. The pool was clear and the landscaping was beautiful. We will be visiting again.

Love the Historic Hotel and how close it is to the attractions

Very clean, comfortable beds and rooms are very spacious. Walking distance to Riverwalk and Alamo

Excellent

Although hotel is described as historic…it’s just plain old. Do not be misled by the term restaurant…it’s essentially an indoor food truck. TV had connectivity issues and was not fixed even though I requested it. Pool was closed. Lighting in the room was very limited and the bathroom is tiny without hooks and not all the lights working. In other words..hotel is old without expected modern conveniences that you’d expect. Very disappointing and I would not return.

The hotel lobby is impeccable. So much rich history! The location is fabulous. The rooms are very dated, but fairly clean. The AC is weak, which was probably my biggest problem because Texas heat. The staff were pleasant and helpful. I dined at the Mengerita & that was great! Valets were friendly and speedy. Overall, a good experience. Did not experience any paranormal activity, unfortunately.

If you're visiting San Antonio, you have to stay at the historic Menger Hotel. The Alamo is across the street. The Menger bar has old West vibes.

They pull you in with tells if ghosts and history and 2 mins in the room you realize why it’s cheap. Front desk lady had s bad attitude. We get up to the room to find a fan outside of our door. We thought that was weird but then realize it’s because ac is broken. No answer when calling front desk. We go to our concert and come back. Nobody at front desk to report ac issues. Tried to call again from room, no answer again. We shower… diverter is broken and you are showering with low water pressure because half the water is coming out of the tub spout, tub stuffed up and you are showering in a puddle, ac drain is also draining into tub so it’s dripping on our head while we shower. Try to call downstairs again, no answer. We try to ignore it all and relax with some tv, tv isn’t working it says no signal, no answer at front desk again, tried to get ice to cool down. Ice machine is broken on 3 levels. At this point it’s just comical. Worst hotel experience ever. Upon check out I let them know and all I got was a “oh no I’m so sorry but I’ll let maintenance know”. Beautiful hotel but my room was terrible.

This was my 5th stay and as always it was excellent

Air conditioning in the room would not cool below 73 degrees and the room was humid. Staff moved us to a different room and same issue.

Was upgraded to a double room suite because the king room I booked had hvac issues. The room we were placed in never got cooler than 78. The room was extremely dated, and dingy. The balcony was filthy like never cleaned or maintained.

Very unique cool hotel (haunted maybe?), great location.

Old place Sits right across from the Alamo.

The Hotel is Beautiful butvery dated ..we get to our room and its 80 degrees we figured we would turn it down and it wld cool off while at dinner . WRONG. Never cooled off . The Mattress was about as old as the hotel Zero sleep. I wont even start about the shower and the water temperature......What makes it so bad is when we checked out and they asked how our stay was we told them and the response was well its old and you pay for the experience....I didnt pay $400 to sweat all night and get no sleep ...i'll never stay here again

Location! Location!! Location!! It’s a historical gem! Bed was comfortable! Room was quiet. Staff were friendly and valet parking was a plus!

It was a beautiful old historic hotel with lots of charm. The staff was very attentive to my needs