Marriott San Antonio Airport

I expect more from Marriott....

Everything was wonderful at this property! Highly recommend it!

Thankfully, the lady at the front desk was extremely helpful, professional, and kind. She quickly resolved the oversight and made sure I was taken care of. Despite the initial hiccup, the customer service was wonderful, and the food was excellent! I truly appreciated the hospitality and will definitely stay here again.

I had a wonderful stay at the Marriott! The hotel was beautiful, clean, and comfortable. The staff was friendly, welcoming, and provided excellent customer service throughout my visit. Everything was well-maintained, and the overall experience was relaxing and enjoyable. I truly appreciated the hospitality and attention to detail. I would definitely stay here again and highly recommend it to anyone looking for a great hotel experience!

Honestly for the price it’s great, would be nice if they had room service and better mattresses, but honestly I was very pleased overall.

Superb

Exceptional

When we booked through third part we were told breakfast was included. It was not. Was put in a handicap room. Did not request one

Beds and pillows specially are in bad shape

Very comfortable room. Nice and spacious. Comfortable bed. The sliding door of the bathroom was hard to move.

The sliding door of the bathroom was hard to move.

Exceptional

Exceptional

Great hotel very nice and clean rooms

We loved this hotel it was very inviting and welcoming. Our room was clean and spacious the A/c worked wonderfully. Kid friend, we will most definitely be staying here again !!!!

Easy free transfer from airport. Room very comfortable and clean. Good breakfast. Great for a stop over after long flight from UK.

Facility and foood were good. Beds were lumpy. I changed rooms and the second bed was barely better than the first. This is the first time I have stayed in a hotel that didn't have firm mattresses. These sank in at least 4 to 6 inches when you sat on them. I think they were old mattresses.

Staff was exceptional. Beds were uncomfortable.

Beds were uncomfortable.

Facility and foood were good. Beds were lumpy. I changed rooms and the second bed was barely better than the first. This is the first time I have stayed in a hotel that didn't have firm mattresses. These sank in at least 4 to 6 inches when you sat on them. I think they were old mattresses.

Very clean and staff very friendly and helpful.

It looked like there was a little bit of mold in the shower drain/ corners.

Very loud they put us next to the ice maker

N

Everything N/A

Everything N/A

Rooms were clean, staff was very nice and helpful, great area to get around.

Big room Big bathroom Nice Gym Position perfect for the airport

I was told to not return by hotel managment so my reservation was supposed to be refunded

GOOD

very clean and friendly staff

Room Paying for WiFI

Great hotel and excellent customer service! I accidentally booked the wrong dates, and Expedia and the hotel helped me change my reservation without any problems. Everything was handled quickly and smoothly. Thank you so much for your help

Staff was great 👍

Exceptional

I used to love staying at this property for some odd reason. It’s like housekeeping is missing too many areas. They’re leaving too many behind that are not clean.

Superb

The breakfast was very good. The area was clean and the staff was very nice and professional.

The elevators were slow

Clean, nice staff

Clean room staff was nice i would definitely recommend this hotel

That said, there are a couple of drawbacks worth noting. There is no complimentary bottled water in the rooms, so you will need to purchase your own, and the bottled water sold in the store downstairs was $12 per bottle, which felt extremely overpriced. I would strongly recommend stopping before you arrive and buying your own water to avoid paying such a high price. Also, there is no complimentary breakfast. For two people, breakfast cost us $48, which is more than what you would normally expect to be included at other hotels. Those were the main negatives, but aside from that, the property itself was excellent.

Nice clean room

Backlight behind TV kept flashing all night long. I called front desk several times to ask them to at least disconnect power from it so I can have some sleep. They never showed up. I didn't rest at all that night.

Everyone was great good service

Beautiful lobby. Nice room. Quiet

Great stay! Clean and quiet:)

Clean room

FINAL REVIEW: Would I stay again? Nothing about our experience would the answer be an absolute NO, but we've stayed at hotels just a block or two away from this one and I would choose them first over this one. Those hotels had no availability on our date of need.

Great stay!

Everything was great perfect location and quiet place . Near airport

Very clean

Very close to the airport. The room was clean but the A/C was either hot or cold. My trip was only 2 days and I was gone from 4:30 am to 9:00pm each day so I didn’t really get to explore the hotel.

Staff didnt commiunicate much if anything upon checkin.

The hotel was minutes away from the airport, which was very convenient for us. Many restaurants and stores nearby. The property was clean, and the staff were all nice. Plenty of free parking space. We will definitely be staying here again whenever we come back to San Antonio.

Perfect

The room was clean and comfortable. Our first night was nice but our second night not so much as the occupants in the next room played loud music late into the night.

The room was clean and everyone we encountered was helpful.

I needed late checkout (2 pm). I contacted the desk. I was told that since I had booked through a 3rd party I don't get late checkout privlidges. However as a "one time option". I am a lifetime gold with over 450 accum nights for over a decade. I thought late checkout was part of my gold member benefits. I was planning on staying there again this week but becuase of that I booked at the hilton next door.

Everyone was very pleasant and welcoming. I am always a fan of Marriott. This was my first time in San Antonio, and I definitely plan on returning. I chose my hotels based on the bathrooms and Marriott always has a great bathroom mirror! I will be back soon!

Did not have

Thumbs up

Hotel common areas and the room were exceptionally clean and well maintained. The staff, especially the checkin staff were great. Overall the hotel checks all the boxes for great hospitality. If you ever need to stay near San Antonio airport, this is one place you want to be, trust me.

Great breakfast, friendly staff, very clean

A comfortable stay! I’ve been here before, but this time the quality was very apparent. The front desk personnel were always very inviting. The staff throughout the hotel were all so very friendly! Hotel was clean, beds were comfortable. The location was great with restaurants , gas, and shopping very close. I’d certainly stay here again.

Great room size and clean. Great staff. Close to the airport.

Room was clean, staff was helpful.

The room was very appealing and comfortable. I will stay at one of your other Marriott locations listed on your website.

Great place!!

There was group of young people about 3 rooms down from ours and they were yelling, running, shouting and slamming the doors from 3am to 6am. I called reception and they never help us.

A very clean property with its kind and gracious staffs.

Clean room and friendly staff.

The heatig system was not working we had a terrible stay, no bottle water in tje room.

Great front desk PR

Clean room but restroom shower can use some renovation. No Free water available.

All was good.

Spacious room, very clean and good service they were very nice!

At one point someone came by to “check locks”, but when calling the front desk, they never confirmed if that was actually an employee.

Great stay bartender was awesome

More than I expected !

.

Friendly staff

Great hotel

Clean, nice rooms, great staff, and we love the fact the bar serves really good food when we have a late arrival. The airport shuttle is very helpful and effiecient.

Would stay here again.

Good room

Clean room, staff was great!

Handicap parking non existent. Parking area not clearly identified as Marriott parking area.

Need a car to get around. The hotel has a nice bar and the food is good.

The room was fine. It was the exterior of the property that had trash.

Nice

Started with the MarriotvShuttle service (1st point of contact) FREE Shuttle fr airport- they even take you up to 3 miles from the hotel. Mr. Mike, Joey and the 4am driver(it was early- his name escaped me) were SO NICE, PROFESSIONAL AND HELPFUL. The front desk were pleasant as was all of the employees I can in contact with. The room and hallways were VERY clean as well as the property. Overall, I'd 100% feel comfortable staying there again and recommending to any travelers!

Hubby and I enjoyed the stay, clean and spacious room. Location is great, many restaurants, coffee shops, and easy access to the highway. We will be back.

Amazing Service! Clean comfortable so many amenities! Marriott is my hotel of choice! They never disappoint!

Always friendly staff and very clean rooms. Love the location near North Star Mall and close to airport.

Great hotel super convenient

The room was nice enough, but I was disappointed they did not offer a continental breakfast, and the hotel restaurant did not open until 8 am, plus the market shop had a sign that they did not currently have any coffee. I left for the airport early, just so I could get some breakfast and coffee! When I lost my sweater, I was told to check online "Find My Stuff" instead of checking at the front desk, even though I lost it at the hotel within the hour. Not very impressive for a nice hotel.

My overall experience was amazing. Parking is safe and secure, the staff are friendly and welcoming. Since I travel to San Antonio very often, I’ll highly likely book again!

.

Great place and great location!!

I will always come back. Everywhere was clean and tidy. The shower gel smells nice, i had to smell my skin as i travelled back.

Great location close to the airport.

My sty was rude from the start the room wasn’t ready the food was nasty preheated microwave food and the room was a mess after waiting 1 hr to get it clean

It was great

Check in and out was very easy. Nice bathroom

Itcwas a short stay butvlovely.

Great rooms!

It was nice but the rooms had mini fridge but also need a microwave and not having a hot tub was a big downfall

I was able to check in early straight from the airport. Front desk was friendly. I didn't take any pictures but the King room was very nice. I especially liked the built in shampoo, conditioner and soap dispenser in the shower.

Friendly staff. Good accommodations.

Amazing time there

Clean hotel. Breakfast buffet is good but expensive. Surrounding area is ok, but not the best.

People were friendly to

The Breakfast Buffet was scrumptious and the staff were terrific. Victor was a terrific host!

Nice hotel

Room was surer clean everyone was helpful and extremely polite. Will stay again when I’m in SanAntonio.

all good nothing bad

Great place to stay!

I’ve been having a great stay, relaxation time , I’m enjoying everything!

Fantastic stay and the Breakfast was well worth the 15.00 each.