La Quinta Inn & Suites by Wyndham San Antonio Riverwalk

Exceptional

The facilities

Clean Front desk lady’s are rude

I liked all the amenities at the property and at the actual room we booked. It being downtown made it busier than anticipated.

Superb

Superb

The room was very nice and good sized. The beds were comfortable and overall, very clean. Double charge for parking, At Check in they took $100 extra out for incidentals' and advised that the parking fee would be taken out of this on checkout, then that night I received notice they had charged an additional fee for parking separate from the original check in amount. The pool had some draw backs, having a child with us and then having people in the pool itself drinking and eating and then the hot tub filled with small children.

Great location, hotel is clean, well cared for and comfortable bed, which is often hard to find!

The room was nice, The AC in the room didn’t work as good as it could have been especially considering it’s still 100+ in Texas. The 10-10 pool hours are NOT ideal considering it’s a Saturday! Staff could do a better job at maintaining the Breakfast area,

Parking fee

Loved the class access to the River Center and River Walk. All staff members we dealt with were very hospitable and helpful.

The dinner area and pool area The capacity of the jacuzzi.

Close to river walk No free parking

Paid parking was ridiculously priced.

I liked that the hotel felt secure. You needed your room key to access the elevators, which gave me peace of mind. The breakfast was good, and the pool was clean and well maintained.

nothing special at breakfast. had to pay for parking 37.00 a night.

Exceptional

Passable

Pleasant

Exceptional

Breakfast was decent, good location that’s walkable to river walk and mall, etc. Room and bathroom were good and view was nice

Very helpful staff

Limpieza No free coffee all times.

Very good

Passable

Exceptional

Superb

It was a good stay. Convenient and well priced. My only issue was the desk chair. It needs replacement asap.

Property was in a great location. There seemed to be no control with parking. People parked randomly anywhere in the lot, boxing me in and unable to leave.

Room was clean and hotel is well situated to the riverwalk. The breakfast was nice and the pool and hot tub were very much appreciated. My only real note is that there is no where to get water beside their little market where it is sold for 3.25 a bottle.

This hotel was very good value. It was clean and had some amenities like a gym and pool and a snack shop. The best part was that it was a short walk to the convention center. It was also very quiet and had a desk and a fridge and microwave and a good amount of drawer space and a tub.

Was not made aware of a parking fee when we booked the room.

It was ok seems like it is downgrading.

The pool and spa was nasty, milky dirty water, no towels even when we asked twice and bunch of drunk people and kids running like chicken with no head!!! The worst part is the hide fees, destination fees?? Travelers fees?? Extra parking fees even when they own the parking lot and you have to park on red line since it was overcrowded!!! Front desk was rude, if you ask questions the “guy” with nasty loooong nails told me,,, if you have questions check our website !!! And that’s it !!

Every thing is very good just that you have to pay parking

I was very upset that we had to pay parking at the hotel ($35.00) per day. I understand its downtown but they should mention that on the advertisement. Also we went to a concert came back to hotel around 12:30 am and they blocked the parking. So we went inside the hotel asked why was the parked blocked. All they told us there is parking across the street. (Denny's) We went to Denny's to ask them if we could park they said we had to pay. So we did the whole mobile parking thing. ($37.00) At end of the day we got a refund on the parking from the hotel. This happened to other people that night.

Everything was nice. I would prefer larger bar soap and lotion.

Hotel check in was quick and easy. Staff was great and located to a lot of areas to enjoy night life. Would definitely stay again.

My stay was great! I feel the breakfast was skimpy. Egg and sausage only. No potatoes or oatmeal. Other that it was great!

The bed was like a rock and uncomfortable parking is ridiculous being told you can’t move your car or you have to park car outside of the property where it is not secure then getting attitude from staff at night returning complaining to front lobby having them roll there eyes at us

The air has a strange smell. Otherwise, it was great.

Excelente

Eddie, the doorman is the best!

The ac wasn’t working the had to move us rooms and still problem with ac

.

Breakfast area has an awful smell of wet and dirty carpet.. everything else was good

Breakfast

Breakfast was always too full. No seating area. It was also the same thing everyday. That was a plus when I booked to save on one meal a day but buy the second day we were over the sausage. The muffins could have hanged. We went to the pool on the last day and no security people were jumping in andrunni h around. The worse part was the pullout bed was so old it was so uncomfortable for my daughter. You all need new ones. The place is nice not to expensive but they catch you on the 37 dollar daily parking. Great thing it's right by the river. Would i stay here again probably not unless I could not find another place. Tell you one thing the Ac is amazing super cold!

B

It's nice enough and price is right for the location

Great for the price

The room was a good size and comfortable enough. I have one gripe though. I have allergies and apparently all of the rooms are pet friendly. They don't reserve any rooms for people with allergies, keeping them pet free. So I suffered a bit. Also, there was a nasty stain on the bed spread. Plus, we paid for parking and came home late one night to find the parking lot full. Had to find and pay for parking elsewhere. But they did credit the parking charge for that night. Just an inconvenience when you come home late tired and have to go wandering around for parking that you already paid for. The breakfast was basic but well presented with lots of workers keeping things stocked. Good coffee. All in all, it's a good value for the price. Very convenient location. But I cannot stay there again due to no allergy free rooms.

What I liked about this property was: friendly staff, pool, clean room & the location closed to the Riverwalk, Mall, Alamo, Tower of the Americas & the Historic Market Square.

We enjoyed our stay.

Breakfast is a little chaotic but otherwise the location is perfect.

Good location

I LIKE THE QUINTA HOTEL THE DOWNTOWN IS CLOSE AND THE POOL AND JACUZZI ARE CONFORTABLE

Breakfast was good. They had so many waffle makers plus the staff was pretty good on refilling fast. The first night our ac wasn’t cooling after calling twice they managed to fix it. There were so many people in and out I understood the tardiness on fixing the issue but it got done after the second time. The staff was very nice and understanding. The pool was a hit. Very spacious and lots of seating areas. The location is perfect to be able to walk right down to the river walk and many other locations without the hassle of paying for parking or looking for parking. Convenience is this hotel. The only down side is I wish they had bigger pillows they were very small and not so fluffy and the carpet could use some better management but over all not too bad. I wouldn’t mind staying again in the future.

Have daily cleaning

Breakfast was good. Elevators were a little tricky as sometimes they worked and with a lot of people coming and going the wait was long. Had to ask for towels for the pool several times. Then they hotel charged multiple charges on our account even though we prepaid all but the fees. Parking was another issue especially when checking in and out. Overall the location was very good!

Overall was a good stay. The breakfast buffet is great.

Prices are misleading in the sense that it seems you are required to park there, which is more expensive than it seems. On top of the rather high price to park over night, there added fees that add a lot of the price.

Room was clean Friendly staff

BEWARE of EXTRA CHARGES once you check out ( SORT AND READ REVIEWS FROM LOWEST RATING SEE A LOT OF PPL HAVE EXPERIENCED THE SAME SCAM, WISH I WOULD OF SEEN THAT BEFORE BOOKING IN THIS HORRIBLE PLACE.) As for us we were charge a "smoking fee" of $500+ , and we DON'T even smoke NOR have EVER smoked due to medical reasons which we CAN PROVE and we also had our little daughter in the room with us. Apparently they have "faulty sensors" in their rooms that measure the air for any smoking/vaping etc. What should of been a relaxing trip during hard times turned out to put even worse hardship on our family with this SCAM CHARGE. We asked for the receipt at check out & were told by staff expedia would send it since we booked thru them, we were never told of these extra scam charges they would be doing we found out once we got home. Staff will not help you they would just say that's what sensor marked and there's nothing they can do. Cleaning staff helpless i asked for 1 extra shampoo toiletry she said she "couldn't" find any in her cart and then proceeds to give me a used shampoo bottle from a room she cleaned i guess. It went straight to the trash, what a joke. Update your faulty sensors this is beyond unacceptable. Also one of my hair clips went missing yes i know a hair clip. Will never stay here or at any La Quintas ever again.

Just like staying there close and convenient to the mall’s

Great service,rooms were clean short distance walk to the riverwalk

I liked the breakfast menu items.

Everything was great, except the receptionist guy was really rude

Everything was great, great staff, great pool and pool area.

breakfast is good

I was advised at check in that I had booked two rooms, which I did not, apparently Expedia put me down for two rooms. The desk clerk was very professional and explained the situation and what he was going to do to fix it, which he did.

Decent affordable location

Extremely nice hotel that’s walking distance to the Riverwalk

when I checked out, I was told that I did not get a receipt because I booked through Expedia and I owed no money when I got home I noticed a $60 charge on top of that. I had paid $35 for parking when I called on the phone, they told me the 60 was for parking and for staying in the hotel.

This used to be one of our favorite hotels, but it’s clear the property needs better maintenance and housekeeping. We hope management addresses these issues because we’d love to see this hotel return to the quality it once had.

Excellent

The bedroom tv didn't work. We had to watch our shows from our iPad if we wanted to lay down.

Failed to connect me with internet service. Microwave rotation broken and bathroom needed to be refreshed.

There was a musty smell in the room, like there had been a water leak at one time. The room needs upgrade; the commode is an old product; it is very low & inside around it has turned dark. The countertop is also VERY low, making the sink inconvenient. The water for bathing was not hot, only slightly warm. We were told the views would be the pool; it was not. Also, the laundry room is next door & well after 11:00 PM family using the Dryer made noise like something hitting the wall & was disturbing in our time of resting for the night. A sign needs to be in the laundry room to not use after 9:00 or 10:00 PM. The ice machine on the 3rd floor (above ours) did not work properly only giving very little ice. The one on the 9th floor did not work at all. Didn't understand why the house keeping was not done every day.

Very good hotel, breakfast was on point. Housekeeping when you need it it. Overall a great stay at this hospital.

Definitely expected more considering price and location. Trash overflowing at entrance trash can , the hotel is outdated , fridge was not working , roaches in first room and got moved to another room just to have a roach in the fridge there at that point I didn’t bother going back to front desk since we were leaving .

.

It would be a perfect place to stay overnight if we got free parking.

Best experience I’ve had .

Great getaway

Clean room, good breakfast, friendly staff

My main complaints are about the same as most of the other reviewers. The front desk staff was borderline mean. Rudely talked to me, never even looked at me, and was so rushed that I didn't understand a lot of what he said. Furthermore, the $36 parking fee is absolutely ridiculous. I feel like they advertise free buffet breakfast but then charge you for it with an expensive parking fee! We won't go back.

The room was not the cleanest. It was very muddy if we turned the AC down. The carpet/floor felt damp. There are no kid friendly channels on the TV. There was an elevator down so it would take longer to get to our floors since it is a busy hotel. The hours for breakfast could have been longer since it was very busy.

Excellent good awesome

I was charged numerous times for things I am still debating about.

Excelente hotel

Everything was great!!

Customer service take a long time to help you. Got my key to a room on the 14 floor tried to open the room just to realize key didn’t open went downstairs and the customer service person had wrote the room number wrong.

We stayed here for 2 nights. The hotel was very clean, there was always an employee cleaning something. Whether it was wiping something down, cleaning the floors, cleaning up outside. The front desk staff was very nice and helpful. The pool was a little cloudy, but it also had a lot of people in it. The breakfast had plenty of options and tasted delicious. They had TONS of waffle irons to make waffles which was amazing. We were able to walk to the riverwalk for lunch and it was roughly 30 minutes to get to SeaWorld. We will definitely book here again for our next San Antonio trip!

Breakfast is subpar. It would be much better if the hotel offered different menu each day to provide guests with more variety during their stay. The pool opens a little bit late. It would be great if the opening time of the pool will be changed from 10:00am to 8:00 am. This would allow some guests who are staying for few nights to enjoy the pool before checking out. During the summer, starting at 10:00 am is quite hot already making it less comfortable to swim.

Clean rooms very nice hotel. Parking not included in stay

The only thing was that there was no parking at the facility and had to pay extra to park some where else.

fue horrible

I liked the room; the king-size bed was comfortable, and the AC was nice and cold. What I didn't like was the 20 + minute wait for an elevator, the $38.97(including tax) per night excessive parking fee, the tiny TV, and one of the lamps did not work. I will stay elsewhere next time.

Close to everything.. short walking distance

To make matters worse, there was no parking available when we arrived, despite it being advertised. We had to drive around and find street parking, which was inconvenient, especially while traveling with a baby. The cleanliness of the room was also unacceptable. There was visible mold, the toilets were not properly cleaned, the bathroom sink was dirty, and there was garbage behind the TV that had clearly been left by a previous guest. The room did not appear to have been thoroughly cleaned before our arrival. Between the poor customer service, lack of concern for families with young children, lack of available parking, and unsanitary room conditions, this was one of the worst hotel experiences I’ve had. I would not recommend this property, especially to anyone traveling with children.

Very clean and staff was friendly!

The staff was great we have always come and stay here one thing I must say I was charged 592.00 ( fine for smoking/vape)well we don’t smoke I had my 3grandkids ages 6mnths, 10,, 9 years and my 3daughters , 3with asthma their was no one smoking what it may have triggers the sensor alarm my gkids burned popcorn in microwave, and bout 10:45 Seafood (crab oil) delivered now this charged was run unauthorized

Everything was okay except for the staff very rude and short. When you asked a question it seemed like we were bothering them.

The hotel itself was ok, but the parking situation was very disappointing. There were not enough parking spaces for guests, and finding a spot was stressful, especially after a long day. Guests shouldn’t have to worry about where to park when staying at a hotel. I hope management addresses this issue because it definitely affected our overall experience.

It's not my first time of stay and having witnessed it, Sadly, having to wait for a new batch to serve myself when I'm on a day schedule. Other than that appreciate it the free breakfast.

The location was within a 5 minutes walk to the Shops on the River/River Walk. The pool and spa were excellent. It size was large enough to accommodate a large crowd. The breakfast was 10/10. The staff was excellent!

The restroom was clean, although the sink drained slowly. The staff was friendly and helpful throughout our stay. Breakfast was very basic. The options were scrambled eggs, sausage, waffles, coffee, orange or apple juice, apples, bananas, and bread for toast. I've definitely had better hotel breakfasts. Parking is $36 per night. At first I was upset it wasn't included, but after staying there, I understood why. The location is excellent if you're visiting the River Walk. Everything was within walking distance, and I never had to move my car. I visited several places, and paying for parking at each one would have cost more than the hotel parking fee. For $79 a night, I think it was a good value. The beds were small but comfortable, the pillows were fluffy, and the AC worked amazingly well, which was a huge plus in the Texas heat.

Really enjoyed staying here. Only flaws was not many working lights in our room and tvs are a little outdated

The handles in the room were broken. They're was mold in the corner of the room and all over the restroom ceiling and shower wall. The bed sheets smelled of sweat and had make up stains on them. But the start was friendly and helpful

Room was not well clean. Horrible beds. Mini fridge not properly functioning, restroom was not clean either. Front staff customer service is poor. Expensive parking fee. Breakfast is ok but very limited. Hotel was super packed .

The room definitely needed a handy man for maintenance. Bathroom tile was cracking away from wall. Restroom did not have an actual door. Just some sort of shutter door. No lock. Hard to keep kids out for privacy. Staff was nice, but in training so service was slow. Breakfast had a nice assortment, but not enough waffle batter to handle the amount of people for breakfast. Ice machines were only on every odd numbered floor. We were located on an even floor. Traveling with small children for vacation is already difficult enough. While room was nice and cool, I would rather try out another hotel for our next visit.

N/A

Was not displayed extra charge for parking you play $300. More Plus I have to change rooms because my room have roaches

Place was more than I expected at such an affordable rate. Staff was helpful and friendly (upgraded my room for free because they ran out of the room type I reserved before I arrived). Close to just about everything, comfortable room and bed, cold AC, good free breakfast. Only drawback was the pot stench in the bathroom - but that seems to be an unfortunate common factor with just about every hotel these days....

Nos quedamos Aqui.

N/A

It was ok! No service for 3 days! Breakfast was average. No water in the room.

Needs maintenance and upgrades and parking is pricey

The A/C was not working well, it was so hot and very uncomfortable but it was too late to ask for a different room. We did tell the front desk the next day and they sent someone to go work on it but it did not help, so they did give us another room that was better. They did ask for unexpected fees which I thought were all included when I booked it. We paid $72 for parking, destination fee, recovery fee. It was ridiculous.