La Quinta Inn & Suites by Wyndham San Antonio N Stone Oak

It was about as average as it gets and the breakfast was not good. Clearly just heated up.

It was nice and pretty much clean but we needed hand soap in the bathroom but that wasn’t a big problem

This is my second time staying here and it was decent. However I noticed that the floors in the room (floor not carpet) and shower were pretty dirty.

Room was okay at best. Convenient if staying for medical purposes as there were lots of medical facilities in the area.

Good hotel for the money. It was clean for the most part but definitely had a slap a bandage on it to fix it feel. Beds were very uncomfortable but overall for the price it was an ok hotel. There wasn’t particularly anything wrong it just felt subpar.

Parking fee was charged when the expedia listing mentioned free parking. We had booked a room which sleeps 5 but the room that was assigned to us just had 2 queen beds and a chair - caused a lot of inconvenience to accommodate one person. On asking to upgrade they asked us to pay for the upgrade which should have been included in our bookings.

Was charged for a parking fee, which was mentioned as free parking on expedia. Also the description mentioned sleeps 5 but the rooms lacked a pull out couch. Please update the listings accordingly.

It was just okay. No big deal.

There was hair on the carpet and the tub was filthy.

Mattress and pillows were uncomfortable. Firm is one thing, these were hard.

We enjoyed our stay, and felt very comfortable.

Restroom door wouldn’t close half way. Management and maintenance didn’t want to help. Shower pressure was extremely low. And it took 8-10 minutes before the shower gets warm.

Muy amable la persona que me atendió me ayudó en mi idioma español todo limpio y el desayuno excelente

Good

Odor was a little heavy in the room like there may have been moisture in the AC system. It got cool when I open the window to air out and turning on the heat for just a few minutes filled the room with a burnt odor. All and all it was a friendly and clean stay that accommodated my two Shibas well. I would definitely stay again

What made this stay bad for us was first the noise. The people above us stomped around the entire time we were there. Why someone has to stomp around, back and forth, non stop all day is beyond me but enough that we called down to report it at 1am. It stopped shortly after so either they fell asleep or the staff handled it! Then the next morning someone’s dogs were whining at the crack of dawn for like 15 minutes. There is no sound proofing in the doors, in fact there’s about an inch gap at the bottom of the door that lets in all of the noise from the people walking by and annoying dogs. The door to the bathroom didn’t close. Not unless you slammed it shut, forcing closed and definitely not without making a bunch of noise. Unfortunately, the noise was enough to know not to book here again.

Never received refund of security deposits for two rooms.

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Good. Difficulty with first room we stayed in but staff and manager provided support and were able to resolve the issues.

Happy with the breakfast in the morning. Weren’t super pleased with the hotels delivery menu options, so we just door dashed to the room.

Good location, staff are nice and friendly, room is clean and well maintained.

We had issues with the tv, couldn’t get to any of the movie apps. The area wasn’t that nice. The bathroom door at the pool area wouldn’t look. Breakfast was blah. Sunday morning was worse, ran out fruit, muffins, butter., English muffins.

Breakfast could be better .. didn’t eat there luckily there was a walkable place to go have breakfast

Bed was creaky and noisy...

I was on the 1st floor and it was noise. The room was hot, no air was on prior to entering the room. So it was hot all night, made it uncomfortable to sleep.

Staff were friendly but the reception desk is not manned all the time.

Was fine. The staff was very helpful during one minor issue.

Upon check after 6:00 pm, I was told there wasn't a clean room available. After about 10 minutes, a clean room became available but the room wasn't clean. The towel in the bathroom had a ball of hair on it. The water pressure was dripping. It was late, I had to go to work early the next morning so I decided to wait it out. The bed sloped down so I was lying upright, there was a large ball shape in the middle of the mattress. Then the AC went out around midnight. I had to leave and go find a different hotel room. The staff refused to refund my stay. I donot recommend. Hard no.

The staff is absolutely disrespectful. I checked out on 12 September it is now 30 September 2026 and I have not received my deposit back. I have called weekly to check on it and the front desk continues to be rude. Let me off and hang up on my face. When I asked them for their name, they’re giving me fake names. And I know that they give me fake names because I will ask back to back and they would give me two different names. It is extremely unprofessional and disrespectful. I feel like I have been scammed out of my money and the stone oak location is a terrible location. DO NOT BOOK HERE

Great hotel,vl staff, location

The place was clean , but the room was humid and smelly. Kind of like mildew smell. Didn’t smell fresh.

Great service and clean comfortable place.

Dirty

No tv, moldy shower, indifferent employees

The room was clean, bathroom and the sheets were clean that’s the reason for the higher rating. Building is a little run down with stained floors in the hallway. The sliding bathroom door would not close and there was no soap in the containers. Pool water was murky, only stayed for a nice. I hope with this review they can upgrade their hotel.

Very Good place and very clean kind of pricey but not a bad place to stay would mind going g once again some day !!

.

When we 1st arrived we were given the wrong room, no big deal but then we noticed the A/C wasn't working, the blind was broken the sheets felt damp, the night stand & counter were not even clean & the room just felt so humid, we asked to be moved & were told only if there was something available, when we told them we'd be checking out a room became available. We moved to the new room at that point it was past midnight & as soon as you walked into the new room there was an awful smell as of mold or mildew, my poor babies just kept saying the room stinks & my husband let the front desk know & all they did was hand him an aerosol deodorant spray, they didnt move us or try to fix the situation, we made the best of it stayed the night & checked out in the morning come to find out we had to climb down 4 flights of stairs because the elevator broke. Worst night ever!! We were not given an apology or anything to try to make out stay right instead we were talked about & given dirty looks as we walked out. I was even called to our room early in the morning to let me knownwe were already checked out and to go turn in the keys.

As soon as you walk in, it stinks like mold. When we walked up to the room, the bedsheets were damp from moisture. There was hair in the bed and stains. We left immediately.

NO wifi available as per staff only for mobile devices, unable yo connect tv or ANY channels available. Elevators were down and staff only mentioned they were being worked on for over 3 hours and no one seemed to care for. Had yo use stairs and my wife was 8 months pregnant. Room had a strong musty smell-room 414 yo be specific.

Run smell like urine from a dog, WiFi didn’t work and customers service sucked. Do not recommend!!!!

Decent hotel, although the beds were not the most comfortable.

The place is TERRIBLE !!!

Nw

Great location and easy access to shopping, restaurants, and highway. Quiet at night, friendly staff. Only downside was there was a slight yellow stain on one of our beds comforter, and on the wall under the nightstand. But overall, would still come back for another stay. Did not get a chance to try out the breakfast during my stay since was off the property during that time frame.

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Great

It was okay for the night

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Todo bien

Great place

Very affordable for a last minute booking, happy that breakfast was served. WiFi was very spotty and turned off more than it was on. The entry door looks like somebody had tried to pry it open with a crowbar. The handle on the shower came off when I turned it on.

Very affordable for a last minute booking, happy that breakfast was served. WiFi was very spotty and turned off more than it was on. The entry door looks like somebody had tried to pry it open with a crowbar. The handle on the shower came off when I turned it on.

N

Everything goes smoothly

The walls and building is very thin you can hear everything to the elevators Staff was friendly Could of had better breakfast choices but didn’t eat that food

Clean and water pressure of shower was great! Comfy beds. Tv signal kept dropping. Lamp and one whole side of the plugs in by the bad do not work. They charged for parking which I was not aware of. They charged my card and extra $400 without telling me and did not offer to refund

Clean and water pressure of shower was great! Comfy beds. Tv signal kept dropping. Lamp and one whole side of the plugs in by the bad do not work. They charged for parking which I was not aware of. They charged my card and extra $400 without telling me and did not offer to refund

Unfortunately, my stay at La Quinta was far below what I would expect from a hotel of this brand. The room was dirty, and the shower dispenser was broken. There were not enough towels provided, and the chair in the room was actually broken. When I sat down, the chair gave way and dropped me out of it. That is a serious safety concern that should have been addressed before the room was rented. The bed was extremely hard and lumpy, making it difficult to get a comfortable night's sleep. The check-in experience was also frustrating. The front desk employee remained on the phone throughout my entire check-in, which came across as very unprofessional. On top of that, my room key did not work—not once, but twice. I was also asked to provide information during check-in that apparently was not necessary, and the hotel made a copy of my credit card. That raised additional concerns for me about how my personal and financial information was being handled. Overall, this was a very disappointing experience. Between the condition of the room, the broken furniture, poor check-in experience, key issues, and concerns about the information requested, I would have a difficult time recommending this La Quinta to other travelers. The property needs to take a serious look at both its room maintenance and customer service.

It have dirty room at all.

Staff was nice and very helpful. The room was not as clean as I would’ve liked but it could’ve been worse.

Didn’t even stay there. Very rude staff

Breakfast was unappetizing. Usually I like the eggs, sausage, etc. But in this case I opted for cold cereal. The eggs and sausage could have looked a little less plastic.

Breakfast was unappetizing. Usually I like the eggs, sausage, etc. But in this case I opted for cold cereal. The eggs and sausage could have looked a little less plastic.

Be prepared, nickel and dimming you for everything.

I waited 20 min at 930 pm trying to check in. At 8 something this morning I received a txt message asking when I was going to check out. I’ll be out by 11. Don’t wake me otherwise! Not staying here again

Room was clean but too much overhead noise from other rooms and outside. Not very restful time. Staff was helpful upon registration but the hold that us out on credit card is not immediately returned to the card used. I was there on a Wednesday and 3 days later the hold us still on my card.

No comment

It was very nice for the price. I would stay there again in a pinch. It’s a great neighborhood.

Clean room

Room smelt like mildew.

The AC was so loud all night and I woke up with humid hair and pajama; the room was very humid for some reason, the floor was slippery. The water took about 5-8 min to heat up for shower use. The bed was very uncomfortable, I could feel springs. I was too tired for being at the hospital all day that I just slept and left early the next morning.

I did not give a five star because the shower pressure was so low it took us forever to take a shower. The pool also closes at 8 which is super early we didn't get to enjoy as much as we could during scorching hot weather. Other than that, it was great. Will stay here again.

The water pressure was low the toilet wouldn’t flush properly

The water pressure was low the toilet wouldn’t flush properly

The room overall was clean. There were a few pieces of debris from the guest that stayed before us. The staff was helpful. Air conditioner worked well. The parking, they charge us three dollars for parking which we were told it would be free parking at the time of reservations.

The facility lacked cleanliness. The room was extremely humid, and the beds felt wet and the floor was unpleasant. The restroom had hair in the tub and didn’t appear very clean. This is one of the worst La Quinta hotels I’ve ever stayed at. The paint job was horrible in the restroom

The place was we'll kept, clean. I was very happy with how lighted the parking was .

Location and the ppl were nice. The hair in the sheets and the back door had no lock. It was a bit icky to honest. I expected more from La Quinta but I guess they have gone down. We won’t stay at one ever again.

Location and the ppl were nice. The hair in the sheets and the back door had no lock. It was a bit icky to honest. I expected more from La Quinta but I guess they have gone down. We won’t stay at one ever again.

Booked thru expedia for 5 persons pictures says it has a pull out couch but once you check in it's just sleeps 4 .it just has double beds. It has wrong description on pictures.

Location Uncomfortable bed, tv did not work, no hand soap, musty smell, shower pressure poor

Location Uncomfortable bed, tv did not work, no hand soap, musty smell, shower pressure poor

The staff was very kind and downstairs when you enter. It looked nice. The room was disgusting in terms of cleanliness, there was hair everywhere and a booger on the wall, and I used Makeup beauty blender underneath the counter. It was honestly really gross. The beds were extremely hard and the doors don’t really even close thoroughly because you can still see a lot of light from the hallway between the door and the wall. The staff was helpful and the breakfast was decent. I didn’t use the pool, but my husband and son did and even after multiple hotel stays he said this was the grossest one that he’s been in by far.

The pictures show à walking shower , an is a bath tub old

Good location The pull out sofa want a full pull out bed

Good location The pull out sofa want a full pull out bed

Not clean. Mold in the shower, room was sticky

The room was renovated and everything looked redone (not that sloppy). The room seemed pretty clean but when I wiped down the surfaces, some were a little dirty and dusty. One of the bed sheets was dirty since they had black markings (maybe from someone’s luggage being on the bed). I was traveling with my cat and luckily there weren’t many spots of him to hide behind or under. I usually have to block off the back sides of the bed so he can’t make his way to hide. But he found a spot to hide behind the restroom cabinets (not a big deal since he would come out when we would call him). What bothered me the most was that the people in the room right above us were running around and stomping until 1am. I don’t know if there were kids with them, but it was very disruptive. I had a hard time sleeping and they started again around 8am.

We would definitely book here again. Only issue we had was parking it got full and we had to park next door. But everything else was great, it was clean, and great staff.

Room smell was bad, fridge did not work, shower faucet malfunction, there was barely any hot water, no shampoo or body wash.

We found a FROG in our room. Moved rooms. Less humid, sheets weren't damp. Shower was still not the cleanest. Worst hot continental breakfast I've ever had. I spit out my food. Will not stay here ever again. Someone's truck window was also bashed in in the parking lot.

literally the worst hotel ever

Location No tv in room

Location No tv in room

No Internet. Poor Communication. Dirty rooms, Take your own covers!!! Our shower pressure was very low, our phone to call front desk didn’t even work. Pool was dirty, I didn’t let my kids swim.Honestly, I don’t recommend this hotel..

Excelente atención, muy limpia la propiedad , todo en orden , un ambiente muy agradable, lo recomiendo 100% 👍

Kids were running above us for 3 nights of our nights there. Sometimes up until 2 am. Then an adult was stomping late. Doors slamming all hours of the night. We did not get good sleep. Hotel needs to do some upgrades. Shower was dirty. Towels were worn and stained

Kids were running above us for 3 nights of our nights there. Sometimes up until 2 am. Then an adult was stomping late. Doors slamming all hours of the night. We did not get good sleep. Hotel needs to do some upgrades. Shower was dirty. Towels were worn and stained

Stay away rhe front desk are mean and its 100 dollar hold on you account gor 7 days

Canceled room no reason or notice!

The staff was nice and the stay was god

I went to check out and the staff tried to say my deposit was only $50 but I gave them $100. Argued with me until he gave me my full amount. Room smelled like mildew, do not recommend.

Staff was attentive and helpful. Location was convenient to my destination and near restaurants and groceries.

Problemas con la tv no tenia internet

Was a good option to sleep after long day around the city.

Great stay beds were comfy, room was nice and clean

Had microwave,freezer, refrigerator. The shower water needéd the sink turned before warm water would run in shower.

It was very clean

My entire stays was great!!

Todo limpio ,buen servicio

Bathroom door did not close and it smelled like mold.. surprised with La Quinta because we are usually satisfied

Yes

Room was clean but I am glad that I packed my own toiletries because the body was and shampoo dispensers were empty. The TV service was a bit complicated to use. Over all I wound rate my stay 3 out of 5

Amazing nice hotel good service room very best 🤗🤗very good ❤️❤️

We have break-in in our car in the parking lot among 7 other cars. Thieves stole guns and cash.

Jjbn

When asked the desk clerk said "Hand soap is not provided" for the sink. No hot water at the sink although it was in the shower. Bed is hard. A/C rattles and makes other loud noises. Outside door near the pool is not secure, anyone can open it and enter. Water option not available from drink dispenser. General run down appearance. I will say that the young lady trying to keep up with all of the breakfast guests, of which there a lot on Saturday, July 4, did a very good job. My wife and I have stayed at this LaQuinta several times over the past 8 years and this is the worst it's been. We will be staying elsewhere when we travel to San Antonio in the future.

When we got there we found roaches in the room and the sheets were stained and the guy said there was Nothing that could be done because housekeeping was not there and didn't even agree to switch us rooms there was mold on the bathroom ceiling and there was no soap in the bathroom the pool was filthy and so was the area around it. Breakfast was ok but the potatoes were plain and dry but the staff seemed to walk to talk in another language when I brought this to there attention or when I came around and they got on to my son for putting trash in the trash can it didn't make sense at all he told my son he needed to use the dumpster outside not the inside trash

The walls had spots, water damage on the ceiling and around the air conditioner. Bathroom paint was grimy. The picture on booking.com showed a twin double bed suite with a couch, but I got a regular double twin bed room. Not a lot of bang for my buck