La Quinta Inn & Suites by Wyndham San Antonio N Stone Oak

Be prepared, nickel and dimming you for everything.

I waited 20 min at 930 pm trying to check in. At 8 something this morning I received a txt message asking when I was going to check out. I’ll be out by 11. Don’t wake me otherwise! Not staying here again

Room was clean but too much overhead noise from other rooms and outside. Not very restful time. Staff was helpful upon registration but the hold that us out on credit card is not immediately returned to the card used. I was there on a Wednesday and 3 days later the hold us still on my card.

No comment

It was very nice for the price. I would stay there again in a pinch. It’s a great neighborhood.

Clean room

Room smelt like mildew.

The AC was so loud all night and I woke up with humid hair and pajama; the room was very humid for some reason, the floor was slippery. The water took about 5-8 min to heat up for shower use. The bed was very uncomfortable, I could feel springs. I was too tired for being at the hospital all day that I just slept and left early the next morning.

I did not give a five star because the shower pressure was so low it took us forever to take a shower. The pool also closes at 8 which is super early we didn't get to enjoy as much as we could during scorching hot weather. Other than that, it was great. Will stay here again.

The room overall was clean. There were a few pieces of debris from the guest that stayed before us. The staff was helpful. Air conditioner worked well. The parking, they charge us three dollars for parking which we were told it would be free parking at the time of reservations.

The facility lacked cleanliness. The room was extremely humid, and the beds felt wet and the floor was unpleasant. The restroom had hair in the tub and didn’t appear very clean. This is one of the worst La Quinta hotels I’ve ever stayed at. The paint job was horrible in the restroom

The place was we'll kept, clean. I was very happy with how lighted the parking was .

Booked thru expedia for 5 persons pictures says it has a pull out couch but once you check in it's just sleeps 4 .it just has double beds. It has wrong description on pictures.

The staff was very kind and downstairs when you enter. It looked nice. The room was disgusting in terms of cleanliness, there was hair everywhere and a booger on the wall, and I used Makeup beauty blender underneath the counter. It was honestly really gross. The beds were extremely hard and the doors don’t really even close thoroughly because you can still see a lot of light from the hallway between the door and the wall. The staff was helpful and the breakfast was decent. I didn’t use the pool, but my husband and son did and even after multiple hotel stays he said this was the grossest one that he’s been in by far.

The pictures show à walking shower , an is a bath tub old

Not clean. Mold in the shower, room was sticky

The room was renovated and everything looked redone (not that sloppy). The room seemed pretty clean but when I wiped down the surfaces, some were a little dirty and dusty. One of the bed sheets was dirty since they had black markings (maybe from someone’s luggage being on the bed). I was traveling with my cat and luckily there weren’t many spots of him to hide behind or under. I usually have to block off the back sides of the bed so he can’t make his way to hide. But he found a spot to hide behind the restroom cabinets (not a big deal since he would come out when we would call him). What bothered me the most was that the people in the room right above us were running around and stomping until 1am. I don’t know if there were kids with them, but it was very disruptive. I had a hard time sleeping and they started again around 8am.

We would definitely book here again. Only issue we had was parking it got full and we had to park next door. But everything else was great, it was clean, and great staff.

Room smell was bad, fridge did not work, shower faucet malfunction, there was barely any hot water, no shampoo or body wash.

We found a FROG in our room. Moved rooms. Less humid, sheets weren't damp. Shower was still not the cleanest. Worst hot continental breakfast I've ever had. I spit out my food. Will not stay here ever again. Someone's truck window was also bashed in in the parking lot.

literally the worst hotel ever

No Internet. Poor Communication. Dirty rooms, Take your own covers!!! Our shower pressure was very low, our phone to call front desk didn’t even work. Pool was dirty, I didn’t let my kids swim.Honestly, I don’t recommend this hotel..

Excelente atención, muy limpia la propiedad , todo en orden , un ambiente muy agradable, lo recomiendo 100% 👍

Stay away rhe front desk are mean and its 100 dollar hold on you account gor 7 days

Canceled room no reason or notice!

The staff was nice and the stay was god

I went to check out and the staff tried to say my deposit was only $50 but I gave them $100. Argued with me until he gave me my full amount. Room smelled like mildew, do not recommend.

Staff was attentive and helpful. Location was convenient to my destination and near restaurants and groceries.

Problemas con la tv no tenia internet

Was a good option to sleep after long day around the city.

Great stay beds were comfy, room was nice and clean

Had microwave,freezer, refrigerator. The shower water needéd the sink turned before warm water would run in shower.

It was very clean

My entire stays was great!!

Todo limpio ,buen servicio

Bathroom door did not close and it smelled like mold.. surprised with La Quinta because we are usually satisfied

Yes

Room was clean but I am glad that I packed my own toiletries because the body was and shampoo dispensers were empty. The TV service was a bit complicated to use. Over all I wound rate my stay 3 out of 5

Amazing nice hotel good service room very best 🤗🤗very good ❤️❤️

We have break-in in our car in the parking lot among 7 other cars. Thieves stole guns and cash.

When asked the desk clerk said "Hand soap is not provided" for the sink. No hot water at the sink although it was in the shower. Bed is hard. A/C rattles and makes other loud noises. Outside door near the pool is not secure, anyone can open it and enter. Water option not available from drink dispenser. General run down appearance. I will say that the young lady trying to keep up with all of the breakfast guests, of which there a lot on Saturday, July 4, did a very good job. My wife and I have stayed at this LaQuinta several times over the past 8 years and this is the worst it's been. We will be staying elsewhere when we travel to San Antonio in the future.

When we got there we found roaches in the room and the sheets were stained and the guy said there was Nothing that could be done because housekeeping was not there and didn't even agree to switch us rooms there was mold on the bathroom ceiling and there was no soap in the bathroom the pool was filthy and so was the area around it. Breakfast was ok but the potatoes were plain and dry but the staff seemed to walk to talk in another language when I brought this to there attention or when I came around and they got on to my son for putting trash in the trash can it didn't make sense at all he told my son he needed to use the dumpster outside not the inside trash

Es un buen lugar para hospedarse.

Everything was excellent

Nice hotel for a little getaway or staycation

This day was fine but the bathroom door would not shut all the way and the nozzle on the faucet was broken and then I noticed this morning that there was dried up coffee all over the wall

It’s a

The room were clean enough nothing major. It did have a few dead water bugs and the room and hotel have that weird A/C mold smell. The staff was good at making sure we had what we needed for our stay. We stay for five nights only used the room to sleep in.

The lady at the buffet breakfast was amazing. She was very helpful and attentive to everyone’s needs! Kudos to her!

The walls had spots, water damage on the ceiling and around the air conditioner. Bathroom paint was grimy. The picture on booking.com showed a twin double bed suite with a couch, but I got a regular double twin bed room. Not a lot of bang for my buck

I would only recommend this place if there was no other place to stay. When I arrived I was greeted by a very rude guy. I’m not sure who the guy was, maybe some sort of mngr., but he would much rather stand around than help the other person behind the counter check quests in. When the other guy asked him questions or for help, he would get angry and annoyed. Very professional!! The room smelled awful and was very humid. Don’t dare walk barefoot, the carpet was dirty and disgusting. The bathroom looked like it hasn’t had a thorough cleaning in some time. The bed was very hard and uncomfortable. Not the greatest sleep you’ll have due to being able hear every step the others make in the room above you. Met a friend at another hotel a block away and probably should’ve stayed there instead!

Rooms were great, staff was amazing, location was perfect Pool area is sad, shower pressure was horrible, asked them to fix the shower the lever to send water to shower was broke.. breakfast could have been better

Clean room. Smelled good. Clean sheets. Evening staff member was helpful.

We had to swap rooms upon arrival due to the room smelling like cigarette smoke and black mold in the shower. The room we slept in had zero water pressure, a stinky fridge, and random stains all over the walls. We’ll be picking another property next time.

More cleaning needed

The carpeting on the stairs is dsrk, with no contrast strips, and I tripped and hurt my ankle.

The beds were quite hard and not very comfortable. Breakfast was okay, but the selection and quality could be better. Overall, the staff made a positive impression, but the cleanliness, comfort, and amenities need attention.

It’s our second time staying in this location and we love it .!

very good

Todo muy excelente

Smelt like dirty mop water when we walked in. The door looked like it had been busted open before, as it was damaged in the top corner. The bathroom door also did not close properly so you were unable to lock it when in use. Not only that but the light when you first walk in could not be turned turned off without turning off electricity to everything else in the entire room. The bathroom sink also had hair around the lotion/body wash dispenser.

I asked the desk for info on operating the TV and he told me the info is on the guide. Never found a guide of any type, either on the TV nor printed on paper like the better hotels have. This will be our last stay at an Ls Quinta

The staff is friendly and the hotel. is clean and comfortable. Upgrade was easily done. No ice machine on the floor we were on. But it was just one floor down.

Drywall patches not fully repaired in bath area. Mo soap in shower. Cigarette butts in parking lot.

Hotel has a lot of potential. Property was clean but there was no hot water for the shower, the room was clean but smelled and carpet felt dirty. Staff was nice and parking lot is great.

The property was keep very clean. The staff was very friendly and helpful

The location to the hospital. My sheets were dirty and the mattress protector. Also the paint was gone on the wall and bathroom door. The bathroom door also didn’t close correctly. Was dirty with some hairs in the bathroom.

Clean room.

Very friendly staff with a central location to destinations in town.

Uncomfortable side chairs

I just wish the bathroom was actually clean and not with others peoples hair all over the sink, toilet and shower. Front desk staff could be more friendly.

Everything was great but the buffet just didn’t feel inviting- little fruit was offered and I didn’t see at all if there were any milks offered as I saw many kids eating cereal dry - otherwise room was clean and everything worked - but if you have a C-charger for your phone make sure to bring wall charger - Several places for USB chargers on night stand -

If you use a wheelchair and book a wheelchair room the bed is 36" off the ground.

The ac didn’t work that well. Floors were rather sticky. Other than that no complaints

The sheets were stained and my wife encountered roaches in the bathroom. We didn't stay the night. We checked out immediately. We returned the keys and asked to be checked out. I received a message the next morning saying it was time to check out. It seems that we weren't checked out. I would like a refund.

All great ! Except breakfast was put away at 9 am on Saturday

Staff was friendly and very accommodating

The room had horrible beds, and odor and shabby edges Not comfortable and was not consistent with other rooms The area for dogs was a little scary and not kept up

4 disgusting leering men present at 2am. This motel was so filthy and stunk like mold and curry. I told them I was canceling the reservation as the hotel was in unacceptable condition and I felt unsafe. They instead marked me as a no show and refused to refund me for the stay. Contacted the insurance I paid for. It can take a year to get my money back if the insurance even decides to pay & super complicated filing protocol for the insurance. Absolutely the worst experience at a hotel I ever had…

The employees we encountered in the Inn were very pleasant and accommodating.Check in was super simple, the breakfast was good and the facility was well maintained. AND, the price was right!

Food was still Frozen...

Room was musty, humid, not very clean. Very little breakfast options, no decaffeinated coffee..

The mattress was awful, very uncomfortable.

Good

They charged us $25 per dog and said the policy was a typo. So they charged us $50 I would never have booked this hotel at $25 per dog. We have filed a complaint and are waiting to see if we will be refunded

Everything was nice and clean. I have no complaints. Everything was great.

They say its their policy, Going to return the money , but not by check out

Well when you check in, They ask for deposit 100$ at last minute, no receipt or anything, I hope I receive mine soon

When I got to the hotel on Friday, i was told i couldn't check in until 3. The time was about 1:30. This caught me off guard since I frequently check into hotels early. I really wanted to clean up after traveling all day. So I went to the event I was in town for, and checked in later that evening. The room was OK, I had 2 beds which was good since the sheet on one bed had yellowish stains on it. I checked the other bed, and slept there. The coffe was good. But I'll not stay there again.

La limpieza es basica, solamente tienden la cama, no realizan limpieza profunda. Es un hotel que sirve para llegar a dormir, no tanto vacacionar.

During our stay room had no hot water for shower. After notifying mgmt nothing was done about and a change in rooms was not offered so we had 2 days of cold showers. Free breakfast was disgusting, in room coffee maker was not restocked, air conditioning was noisy and rattled all throughout our stay, and lastly WiFi for both TV and guest use was not connecting. Even though our room was priced at $70 night it was not even up to the industry standards for that price range. Plus they charged a $100 deposit. I believe I should have charged them $100 deposit and deducted from everything that didn’t work!

Great area, all amenities you need.

Better showers

One night I came back to the hotel and all the parking spots was full mostly by the 18 wheeler, hotel staff need to advise those drive to park on the street parking

Had to change rooms because the first one had clogged toilet. 2nd room was noisy

The beds were comfortable Felt and looked dirty. Not as clean as it could have been. I should have known from the moment I got a dirty key card , Hairs on the beds, dirty bathtub. Won't be staying in this location again.

Room was clean and staff was very friendly. Definitely will be returning.

Bathroom was dirty. TV not easy to work. Breakfast ran out early

Clean and comfortable

The property is pet friendly on the first two floors. Our third floor shower had inadequate water pressure & after coming back from being gone for 4 hours, the room smelled like mildew. The location needs repairs to tiles, missing pieces of trim, bad caulking, scratches to finishing, & but the breakfast looked good. Eggs looked fluffy & everything was well stocked.

Everything was fine

Don’t be fooled by the front desk presentation of a clean façade. The room was dirty. There was water coming from the side of a wall. The shower was dirty and the floors were moldy. I did not trust the furniture or sheets but it was too late and I just wanted to go to bed. There was also a weird smell… not worth the price. There was Gnats as well in the room…

Clean and great customer service

Rooms not

Bathroom door lock was out of order. Refrigerator was leaking. Television was not working.

Room was very nice. The only problem I had was with the tv. It was difficult to get to the right channels. I would suggest putting an instruction sheet in the room. Not everyone understands the live tv and streaming channel guides.

I called the property before checking in and inquired about an early check-in which they said was fine since they had a room available. I did not have a physical ID because I had just had my passport stolen at the airport which I expressed to the manager on duty. When arriving to the property, I was asked for a $200 deposit in cash which I had to uber to the ATM and back. Upon checkout, I was only given $100 back and the different manager on duty stated that they had upgraded me to a room that was $100 more expensive which I was never informed of. I ended up paying over $240 for the room which I was not even in overnight as it was only used in between travel. Rude employees that were not helpful in answering my questions and tricked me in to an upgrade which I did not need and was not informed until I was checking out.

Wi-Fi connection was poor Location

shower was dirty

Very disappointed

Breakfast was okay they didn't have a variety and by the time you would get to breakfast most of it was gone. They should at least refill one more time. The room wasnt clean and had a smell

Bed was dirty no food in the morning or anything

No room service rooms weren't that clean

No bad smells Everything nice Everything was good but I hope they can put small water bottles.

Price Were not treat with hospitality

N/A

Location was okay It smelled weird, people at front desk were not pleasant. Dirty stained bed sheets. Bathroom walls, floors had mold. Towels were hard.

There was nothing that we liked. We would have expected to be treated with kindness, respect, compassion, and empathy — all of which seem to be nonexistent with this company. The lack of parking, security, poor customer service, and total disregard for guests’ safety and comfort is unacceptable. Yet again, we are requesting a full refund. We will never return to this location or any other La Quinta and do not recommend this property. Our experience at this location was unacceptable. We were made to believe in advance that the property had adequate parking and space for guests traveling with U-Hauls and car haulers; however, upon arrival, there was no available parking. As a result, we were forced to remain in our vehicles in freezing conditions with our young children. Staff advised us to park in a nearby business’s lot, while also warning that our vehicle could be towed, which is not a reasonable or safe solution. The lack of parking accommodations, poor customer service, security and overall lack of compassion and concern reflects very poorly on this location. This issue has been raised previously, and yet again, I am requesting a full refund. Due to this experience, we will never return to this location or any other La Quinta property. This stay demonstrated bad customer service and a lack of care for guests. We do not recommend this property at all.

The only issue we had was the bed was a bit uncomfortable. Didn't spend too much time in the room, but if I would have not sure if I could have laid in that bed much longer. Would you suggest a pillow, top or something.

Location Things broken and not fixed. Fire door on end of building broken would not open, Reported twice and still not fixed. Fire door should be fixed immediately due to safety issues.