La Quinta Inn & Suites by Wyndham San Antonio Downtown

We did it the check in at 4pm, the room wasn’t ready. It was missing, one bath towel and the body wash bottle was empty. The hotel room floor was dirty and stinky. The bathtub was dirty and damaged.

Exceptional

Location was great, clean Bed should be bigger ..

It would have been appreciated if they posted a sign somewhere.

Great location Room was clean and had comfortable bed Friendly staff

Absolutely loved everything in this property.

The hotel’s location was excellent and felt very safe. However, the staff could benefit from better training to make the check-in process faster and more efficient. The only elevator is quite old and should be replaced.

Wonderful stay very pleasant..great location easy walking distances for sightseeing. Definitely would book again!

The location was convenient and was the only positive aspect of my stay. The room was poorly maintained, with visible mold in the bathroom and rust in the bathtub. The AC unit made continuous noise throughout the night, even when turned off, making it difficult to sleep. The overall condition of the room was disappointing and did not meet reasonable expectations for a hotel stay.

Enjoyed my stay so close to everything

Exceptional

Superb

Close to the Riverwalk & a grocery store across the street

The staff was good The room smelled like cigarette smoke

Superb

The staff was helpful when we asked about restaurants and locations of specific attractions. However we weren’t greeted or asked how anything was going or how we were doing. Our room was missed one day for cleaning and it didn’t seem like our room was ever vacuumed. The breakfast was convenient and there was always hot coffee which was nice and convenient. The room was a good size and the shower had good pressure. Air conditioning was nice and cold. I thought from the advertising this location was walking distance from the riverwalk but it was further than we thought.

Room was great and very clean. Parked our car and walked to the Riverwalk

Comfy bed. Good bfast. Nice staff. Noisy air conditioner in the bedroom of the suite.

Great property near everything river walk and Alamodome only problem was elevator was not working and ran very slow if was working better to just take stairs. In our room tv had no internet connection had no way to watch Netflix but other then that room was great and cleaning service was amazing

Super clean and excellent location There was nothing not to like, we were pleased with our stay at this location.

It was a nice property, good location, great food. The rooms were spacious, comfortable beds and couches. Especially liked the living room area with the table. We were on our honeymoon and we had a disappointing, quite offensive experience with somebody from the staff, but the management apologized and made it up for us, restoring our trust in the hotel.

Great location and room was great Breakfast was a bit disappointing but gravy was delicious

Good

Very good

Room was clean and big. Great location close to all the fun spots and downtown. No problems. Great stay.

Wonderful area and location

la limpieza de la resepcion no esta mal se ve limpia, los pasillo se ven limpios , pero la habitacion de por si , no ...mi cuarto nada mas que llegue tube que ir a walmart y comprar liquido de limpieza para la ducha, lavamanos y taza...la banadera se inundaba en el medio como que tubiera un hueco tube que banarme con el agua en los pies muy poca veses cambieron las toalla , tenia que ir a buscar toalla eras 3 y daba 2 ...las cama cuando las tendian las tendia mala y con las misma sabanas , nunca pusieron repuesto de nada , horrible esa parte, el desasyuno no estaba mal pero esperaba algo mas distinto para decir buffet ,por ejemplo beacon o algo diferente..mas frutas o algo ..( el cocinero parece que eas el dueno del hotel es bien grosero ,le hablo super mal a una senora delante de mi todo porque no sabia andar en la maquina de hacer walfer..horrible senor ...la reception si fueron amable ..al igual que el internet bueno,buen lugar , otra cosa la pisina nunca hubo toalla ...

Great room size and amenities.

We loved our stay. The employees were always friendly, the room was nice, the bathroom was clean, and the breakfast was good. The location was great!

Exceptional

It was super clean! Smelled great, sheets were clean. Zero complaints.

Everything - close to everything and all the staff are friendly Nothing everything was 10/10 at this hotel.

the stairwell reeked of urine. it appears the cleaning staff used a stronger scent (not sure of the chemical) to cover the smell. the stair well is laminated concrete. i would think a good hose down or mop would eliminate this issue.

Stay was amazing.

The hotel were very nice. The rooms were clean and the breakfast were good.

Everyone so nice

Breakfast good. Not clean pizza crust on the couch. 3 days room never cleaned chairs falling apart tub needs refinishing

I requested a late checkout and spoke with a manager who assured me that if I checked out by 1:30 p.m., I would receive my full deposit back. I followed the instructions exactly and checked out before 1:30 p.m., trusting the information I had been given. However, when I checked my account the following day, I discovered that I had been charged instead of receiving my full refund. I went back to address the issue and requested to speak with the same manager I had spoken with previously. Unfortunately, the employee I spoke with denied that such an agreement had been made. I then asked to speak with her supervisor and was told that I would receive a callback. Three days passed before I finally heard back from a manager, who assured me that she would speak with the manager involved and get back to me. To this day, I have yet to receive that promised follow-up. The most frustrating part of this entire experience was not just the money but the lack of accountability, communication, and professionalism from the management team. When a customer is given a clear agreement, that agreement should be honored. If there is a misunderstanding, management should make an effort to resolve it rather than dismissing the customer’s concerns and failing to follow through. Unfortunately, this experience has completely changed my opinion of this hotel.

Great location, comfortable beds Musky smell in roomp

Exceptional

Unable to check in at time stated, was 30 minutes late for one room and 48 minutes late for the other. Only had one elevator working. Room was clean, breakfast was good, though bacon over sausage links would have been a nice change. A/C worked ok sometimes it would rest, would have to readjust.

Breakfast included but ain’t great. Avoif connected rooms. Could hear the dude next room snoring. Great location near river walk and downtown. Go away from downtown for green riverwalk. HEB next door has decent carry out food.

I asked for extra blanket, never got it, but all the rest was very pleasant,mi will stay again

Was very clean and front desk was very friendly.

There was some garbage leftover from the previous guests in our room when we checked in. The staff was friendly, but don’t rely on them for the wake up call. We asked for the wake up call and never got it. The hotel, otherwise, is clean and nice, but the biggest issue is only one elevator. It takes forever to wait for the elevator, especially during the breakfast rush. We had to take the stairs. If you have difficulty walking, and require an elevator, make sure to request a room on the first floor. Unless you don’t mind waiting…

The rooms were clean. Staff was friendly and helpful.

We loved the location of this hotel and the free parking was great. It was within walkable distance to the riverwalk and to market square. The only downside was they had a single working, VERY slow elevator for 6 floors.

Overall, the quality of the room for the cost and proximity to major attractions was well worth it. Unfortunately, we did not partake in the breakfast but it is available daily from 6-9am. The water pressure and hot water in the shower was great. Even better you can park 1 car for free. I would definitely recommend this place.

Good service

The suite we had was nice, but the restroom needed some TLC, aesthetically speaking. I know there was more that I am not thinking of, but one example is that the shower basin had a large crack that was not patched. Further, I think it needed a deep cleaning. I always do bedbug checks before settling in and there were hairs and lint on mattress foundation. I also found a few hairs in the sink and shower (which I've actually never come across, before). For a suite, I would've expected it to be a little better than the regular rooms. It didn't sour my stay or anything...and had I remembered before I left, I would've let them know-- I'm sure they would've remedied the cleanliness complaint. But I wanted to give an honest review for others to decide.

It’s close to the river walk. Room is not maintained properly, phone was out of service, old teardown chair. Disappointed

Clean room

5 stars!!! Loved it! Clean, friendly, and comfortable!

Amazing stay for affordable riverwalk hotel and just great stay clean. Elevator takes long but thats pretty much it.

I was especially happy to have one on one time with my 95 year old Dad in a safe, friendly, caring, clean, comfortable, spacious place while the surving sisters of my Dad's wife spent time together. All of us especially benefitted from the HEB market store across the street. Parking was plentiful and well lit. The swimming pool area and the grounds were clean and well maintained. The staff were the absolute best from the moment I completed the reservations for myself and Dad online until we all checked out. The staff were very patient and so helpful with answers to multiple questions over the phone before we arrived. The breakfast was perfect with not only great coffee but a plethora of breakfast options; each of us had what we wanted in the quantity we wanted. Mmm. The location, on a corner with a traffic light, had 2 ways to safely enter and leave with excelkent visiblity resulting in a smooth return to traffic. A really big thank you to La Quinta (location, facility, caring, knowledgeable staff, amenities, breakfast, accommodations, business practices and more). I look forward to my next home away from home stay at La Quinta.

The moment I stepped onto the property it was a little questionable. I went to the front desk and checked in when I gave the front desk staff my credit card. She ran it and said that it was declined, but I looked on my phone and saw that it was approved and showed it to her. She then recanted and said ok since you have that confirmation, I won’t run your card again. We get to the room we walked into the room it smelled horrible, absolutely stale like something died in there we went back downstairs complained about the room that It had a horrible order and that the sink was clogged. They moved us to another room. I want to open the door. It smelled better. The appearance was better, but we noticed on the ceiling that they must’ve had a leak when we took off our shoes. The rug was soaking wet so we decided not to stay and we left the property. The front desk staff was apologetic and said they would return our money and 10 to 14 business days. Never again.

We had to get 2 rooms to accommodate our family because there’s no rooms that will fit a family that has more than 3 kids. The bathroom had roaches. One of our room smelled extremely strong of urine like an animal had marked its territory well before leaving. It was strong enough to cause nausea and headaches. The rooms had a microwave and mini fridge which was convenient.in the morning for free breakfast, people just come in off the street to eat for free and takes all the good food. People not even staying at the hotel would come in and eat somehow. Maybe locals that live in the area figured out how to get a free breakfast or something but you have to get down there by 7:00 am to get good food and breakfast is over too early.

The staff was very attentive and the property was always maintained/clean. There were always enough tables and food for breakfast. The only negative I have is that the elevator is very slow.

Room was definitely NOT upgraded as description stated. And when we asked to pay for late check out we were given the wrong information and were later called that the price was double what were told. Needless to say we won't be staying here again.

Excellent service!. Clean room. Air conditioning was working perfectly. Breakfast was delicious. It is a family hotel. I appreciate a lot the staff who attended me by phone. at the evening on October 1 and the staff who said us "welcome" at midnight on October 2 , specifically 3.00am Thank you so much.

Everything was great

The room was very clean , comfortable , cold ac , enjoyed my stay

The room was clean. The staff was very helpful when we needed something. The bathroom was very outdated, but the rest of the room seemed to be remodeled. The toilet seat definitely needed replaced in our room, and the shower head was for someone shorter than 5'6".

Very good, but the refrigerator & air conditioner are old & noise.

Nice and clean with helpful staff.

The room was clean, the staff was very helpful and the breakfast was exceptional.

The room was comfortable and a lot of space. The breakfast was delicious

La Quinta was an absolute great place to stay. Right in Downtown, close to everything and not a far drive from Lackland AFB. VERY clean. Beds were super comfortable. Morning breakfast was excellent. I can’t say enough about this chain and I stay in many different hotels. I will be looking at other La Quintas when booking a trip. 2 thumbs up!!!!

La limpieza de la habitación no fue muy buena y no aspiran bien las alfombras ni de los pasiillos, ni de las habitaciones, la Tina del baño estaba deforme y estaba reparada muy mal con un parche que daba muy mal aspecto, el hotel tiene muy buena ubicación en mi opinión necesita una buena remodelacion en general, el desayuno si es muy bueno.

Very nice rooms. Great breakfast. Helpful staff.

Stayed there for a week. Same breakfast everyday, room didn’t have any toilet paper, took 1 hour for the staff to bring toilet paper and only brought 1 roll for two people when 4 rolls were requested, and 2 was suggested instead but only brought one. Elevator hardly worked, elevator certificate was expired, just overall inconvenient.

The hotel's great location to the Alamodome for concerts is a plus along with cleanliness and welcoming staff.

great breakfast and helpful staff

Extremely dirty , bathrooms not clean, very noisy AC units ( we changed rooms but nothing improved) , bored employees- stay awat

Property was clean but our restroom was a bit old and water damaged to the ceiling. Room was very spacious and staff was very friendly.

The room was very clean, but out toilet would not flush at all after check in. They did send a maintenance person up quickly and he got it working again, However, during our stay, the water ran in the toilet off and on the whole time. The elevator was SO slow and the other elevator was not working at all, so there was always a line at the elevator. We found the wait very frustrating. Also worth noting is that the hotel advertises that there is free self-parking...BUT, that is only for one vehicle per room. Even if there was space outside in the lot, guests were told that they had to find off-site parking for additional cars. If the hotel is not full, I don't see why guests were made to find other parking arrangements, which was a hardship.

The property was Awesome. Staff was Amazing! The only thing was they had 1 elevator and it took so long. Other than that I feel it’s one of the very few hotels left that feels like home.

She contacted her supervisor. Monique discovered the Internet was down. Monique took us to our room and shared she would be back. Internet was brought back up and brought up our 3 day set of card keys. You have to hit the great pool they have. Everything is close. Everybody is amazing to meet from staff to people everywhere!! We had THE best time. Including the RUSH rock show! James & Judy

Stayed at this La Quinta hotel multiple times, and it never disappoints. The staff are always friendly, always great parking, close to everything, and the breakfast is great. The only thing I was concerned about this day was the elevator was going a bit too slow, other than that, great place

Great location , very clean , friendly staff

Breakfast was awesome and staff very accommodating

Spacious and clean rooms! Pool area was also nice. The cooling fan in the room was noisy, but everything else was really good.

Everything was awesome, from location to room and amenities it was an awesome place. Only problem which is not a big deal was the elevator. But I would definitely book and stay here again when In town.

Everything thing was good

Our stay was great. We loved the hotel, the rooms and the awesome staff. I will definitely go back again.

The property is very nice and clean, friendly staff and close to everything. The only thing that was bad was the elevator. Only one was operating, and it was Super slow. Our room was on 4th floor, so we used stairs alot cause it was faster. Need to get that fixed and it would be 10/10!!

Staff

Breakfast was an amazing. Only problem was lack of towels, not only for our room but also for a friend down the hall. Staff did give us when asked the next morning. Otherwise great location, free parking, etc...

My room was clean but it did need at least 2 more hand towels and at least 2 more bath towels. We were 3 to the room with only 2 towels. Also the shower does need to be checked on. It looks dirty and felt like the floor was curved. Everything else was great. Maybe take into consideration on extending the breakfast till 10am

Room had a leak from the room above, plaster flakes had fallen to the tv unit and water marks in the ceiling. Staff were told but nothing was done by maintenance. We used the pool which was refreshing. Stay was ok but room issue was disappointing

Very nice room. It was spacious and clean. Breakfast was good. They keep it clean and food was good with eggs and various hot sides.

Good size room, front desk staff friendly.

Hotel was wonderful. Conveniently located for the events we were attending. Only drawback was the breakfast menu Two straight mornings of eggs and sausage Had to settle to eating out for breakfast. Very clean room Comfortable bed

Our room was clean and very spacious, and included a fridge and microwave. The staff was very friendly and accommodating, and the large pool is a nice plus.

Great location, professional staff, my family enjoyed your stay there.

:) nice place to stay

Clean room great location

Everything was good

The room was clean, the Staff was great and I have no complaints about this property.

A better selection on breakfast would be good

The bathroom sink was clogged

The biggest issue was the lack of hot water. When we went to take a shower, the water was barely above cold. This was extremely disappointing and unacceptable for a hotel stay, particularly at a property carrying such a high guest rating. Our room also did not have any towels when we arrived. We requested towels and were eventually given only two bath towels—no face towels or washcloths. Later, when I came back through the lobby and requested towels again, I was told that housekeeping was out of towels and that someone would bring them to our room. Those towels were never delivered. The elevator situation was another major problem. One elevator was out of service, leaving only one elevator for the entire hotel. The wait times were extremely long and very inconvenient, especially when guests were coming and going with luggage. What made this experience even more frustrating was the lack of follow-through. We repeatedly brought these issues to the hotel's attention, but there was no meaningful resolution. I have stayed at other La Quinta properties and generally expect a certain level of quality and service from the brand. Unfortunately, this particular stay did not meet those expectations at all. No reliable hot water, inadequate towels, a broken elevator, and poor follow-through from the staff.

The staff members were helpful and the room was very clean and good breakfast

A

Free parking and spacious rooms make it a great place for business travelers

No me gustó que la alberca estaba fuera de servicio en mi primer visita😆

Our room was awesome, staff was very friendly, the only downside was one of the elevators was down and the one that was working was always very crowded and super slow, but other than that everything was great, and the elevators are a temporary problem I’m sure. We would definitely book there again.

Everything was okay the only issue was the elevator to slow ...

Tienen dos elevadores pero uno NO funciona y es mucho tiempo de espera y mucha gente la que tiene que usarlo. Un elevador para un hotel de 6 pisos no es suficiente

Very nice spacious clean room! Heb is right next to it so very convenient location close to pretty much everything great location!

Stuff with the proper is clean. The breakfast is OK but they don’t have elevator. They have only one elevator and the other one is out of service and there is a bunch of people standing outside with you and the proper stuff. Also, they’re using the same elevator so you have to wait 10 or 15 minutes to get to your room or specially, in the checkout time disaster

There was no toilet paper in our room when we checked in; we had to get some from the front desk (and then they only gave us one roll). We were also only given the bare minimum of towels. The single elevator was really slow and small so was often not a great way to get to and from our fourth floor room.

Cold and clean room

Clean room, but AC did not work. Room was reading 78 degrees the whole time we were there.

The room was not clean at all. Only ONE elevator working for the whole building.

Clean rooms, great breakfast, and free parking! It was a perfect one night stay for our family. Elevators do take long, but otherwise a great stay.

👍

We stay here often. Love the location. A lot to do and see all in walking distance.

The clean room, breakfast and quiet

Excellent place clean and secure