La Quinta Inn by Wyndham San Antonio Lackland

Todo bien gracias me gustó el hotel

Room was nice and clean everyday from house keeping.

Renter BEWARE - while the check in staff was wonderfully patient, it took 3 rooms to find one moderately clean to stay in. I didnt review this hotel before booking - a family member reccomended it because it was close to the base. The hotel is old and decondioned. The cleanliness of the hotel is affected by that but they also had dirty floors, mirrors and sinks. It wasnt the worst hotel Ive stayed in but you can do better.

I was very happy with all the staff are very professional

​We picked this place because of its proximity to the Lackland graduation, as most people do. However, outside the room was a nightmare. The room itself was decent, though our sink drained slowly and the showerhead sprayed in all different directions. The bed was comfortable and the AC worked well, but I wouldn't recommend the pool. 4/10

Nothing!

We found bed bugs and the sheets were dirty.

Nothing the property had pot holes and homeless people wondering the grounds The worst part of this experience was that my key never seemed to work and that they just game me the wrong key so I had access to someone else’s room.

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What could have used work was the cleanliness of the bathroom and lobby dining tables. Overall, for a short stay for BMT ceremonies, it’s a fair value.

Location The shower didn’t work. I had to work on the sink to get it useable.

Great Stay and clean room

The convenience of it being across from Lackland AFB. And it was easy to find off the interstate. The floors were disgusting, the coffee tasted stale, the sheets were itchy, tv randomly shut off and wouldn’t turn on, the key cards stopped working and our room had been broken i to previously and was not fixed correctly and felt unsafe.

Nithing

They need plumbing work done. We had a very hard time establishing that tge sink in fact did have hot running water. There was no hot running water in the shower. OVERALL the room was CLEAN! The cleanliness is theeee ONLY reason for the decent rating of the review. They need to do some major updates.

Water damage on the walls. Sidewalks are very wet from AC units . Many AC unit covers were broken. Parking lot has many pot holes.

Staff was ok. We were greeted but other than that nothing really. The parking lot needed to be worked on, a lot of potholes. The room was ok, sheets were very starchy and rough. Everything else in the room was ok except the shower. Had some mold on the stepping block and it was loose. Shower had stains in it and the calking was warped.

Room was disgusting. Linen was dirty, shower curtain had wads of hair on it. Sticky floors. Would not recommend to anyone.

It was hard to get room door at times.

Not really

Nothing the whole experience was very bad and disappointing. We did not stay there. We arrived very different in a really bad way from misleading pictures. Room door busted and ceiling falling down in bathroom. bed was very dirty as was a very nasty bathroom and toilet. and of course huge cockroaches on bed and all over. refrigerator was nasty and did not work. immediatly after we seen all this wanted a refund which they did give us a cancellation number for the refund. Did not stay here very misleading. was told pictures were not updated.

Great place to stay !

Only location!!! Everything!!! This place breeds to be fumigated for bed bugs!!! When I entered the room it was trash on the floor right at the door dead bed bugs on the floor!! I turned right strong went to the office canceled my stay and went to the SPARK GIRL BY HILTON! I know someone who stayed there that got bitten by the bed bugs!!! Just a nasty place.. Waiting on my refund!!!

Nothing was cleaned, walls were peeling, bathroom tub was clogged, no soap, locks were non functioning

Nothing really just good location Nothing Dusty, had 2 beds and only 1 bed had a blanket, ac didn’t work , there was crack on the wall , there was cobweb on the walls , the bed was broken , both bed would slide, the luggage rack was broken , the toilet seat was broken, no coffee in the room , no cups , no soaps or shampoo, not worth the amount of money. Crazy that you need to take pictures and you know that room was not clean that why the front desk rep walked by , just seem I did not have any privacy

I found 2 cock roaches in the room and the first room I got was dirty, the second one wasn’t all the way clean but I just took it because I didn’t wanna bother the front desk anymore

If you put your phone next to your room key, your key will demagnetize and you’ll keep having to run back to the office to get the key to work again….

Location to Lackland Air Force Base. Have been to many La Quinta’s around the country and this is a poor representation of this chain. The rooms were ok and pretty clean but there were still paint spots on the newer flooring and attention to detail was poor. When asked if the exterior would be remodeled soon, the front desk clerk said no. Beds were comfortable and sheets nice, clean and crisp.

Room was filled with holes and bugs, sheets had cigarette burn marks and had holes, mold in restroom floor and ac unit was broken from outside and you could see inside

it was a horible stay!!! no phones worked, no smoke dectors workin floor was horrible dirty stuff broke everywhere it was a joke!

It was next to the Air Force Base My stay was disappointing, to say the least. Housekeeping never properly cleaned my room, made the beds, or changed the bed linens. The only thing they did was remove the dirty towels and replace them with clean ones. The shower ceiling was peeling, and the door frame and locks were in poor condition, making the room feel unsafe and poorly maintained. Honestly, the overall condition of the room was unacceptable and felt ghetto. The only reason I stayed here was the convenient location near the Air Force base where my son’s graduation ceremony was held. For such a special occasion, I expected a clean, comfortable, and secure place to stay. Unfortunately, the location was the only positive part of my experience. I would not choose to stay here again.

The rooms could’ve been updated better just needs a remodel looks like a broken down hotel is what I felt.. everyone’s opinion is different but I had a good stay, also very close to airforce base

I don't know whAt else to write I had to clean my room .myself it was dirty

It was my mistake for not looking at the reviews prior to booking a room at this hotel. This place was a dump! When we drove up, I noticed right away that it was not maintained properly. We checked in and decide to check out our room! Yep, no we walked out right away and cancel our reservation. The sheets were stained, there were bugs inside the room. Our key card wouldn't open the door. The vending machines had huge puddles on the bottom of them. At least the front staff didn't give us a hard time because we wanted to cancel. Another family walked out from their room to cancel the reservation as well. It's unfortunately because it's so close to the Lackland base, so it would have been perfect. Please look at reviews before booking.

The only thing was room semi clean bed was comfortable. The room had a windows panel completely out ,no phone hookup in room,the TV screen was green color. They did fix windows on last night. They said couldn't do anything with TV. Breakfast was not tasty had to go get breakfast out.

Was great

Location Very poorly mail. Entrance door warped at least 2 inches

Place was a dump. Wifi barely worked. Bought a soda from vending machine.. it came out as hot as a cup of coffee. Some random metal mount in bathroom nearly slice my hand open reaching for light switch. Staff warned me not to flip the switch near the door because it would kill the power to my entire room.

Location to air force base. Dirty, run down, couldn't get cups for coffee in room, used one cup for all three days. Falling apart by day three. No hot water for shower, plus it did not drain properly. Water was luke warm at best. In a very run down area, thought we'd have issues at night, but thankfully, did not.Very disappointing for La Quinta. Im a La Quinta fan but really disappointed by this one.

It was as cleans and some of the walls especially the restroom wall one had paint and wall chilling off

nothing

no smoke detector, broken bathroom and closet doors, broken toilet seat and peeling paint. They switched rooms and the next one I had to tighten the toilet seat bolts, Shower had mold in the grout lines The wifi was horrible.

Here is the hotel description when I booked it "Take advantage of a free breakfast buffet, laundry facilities, and a gym at La Quinta Inn by Wyndham San Antonio Lackland. Guests can connect to free in-room WiFi."

Not well maintained looks like it is underconstruction

Not that clean

You definitely get what you pay for. My family travels a lot and we are not picky. We traveled for my daughter’s Air Force graduation. I paid in advance so I was locked in. We got in late (1:30am). The male at the front desk was very nice. Check in was fast. Please note that this was an out dated motel not a hotel. No elevators only stairs. Our rooms were dirty, bathroom tiles had mold. One of our rooms had no hot water. Toilet seat cover was coming apart. Sheets on the bed had stains. Bed and pillows were hard. The Towels were more like hand towels very small. The pool was very dirty. Homeless people were on the outside. Breakfast was make your own waffles, white bread, bagels with your choice of jelly, juice, coffee, or cereal. No laundry available. Our room keys needed to be reset numerous times. Please Do not believe the pictures that you see online, they are false advertisement. On a good note the AC was very cold, there’s a microwave and a small fridge. Another plus was that motel is literally five minutes away from the base which was good. Stay at your risk.

Ac wasn't working right either. Fridge was not cooling. Bathtub was disgusting Wifi not working.

AC unit needs some repair or replace was making noise some times, the room was very clean.

Room was not clean when we got there. There was gum on the floor and the toilet was dirty. Shower was pretty gross too and the drain was clogged so water would just pool while you were taking a shower. The breakfast area didn’t even have food in the container. We also didn’t get any shampoo or conditioner to use. Honestly the only good thing was that it was a nice walking distance from Lackland AFB

It was literally the dirtiest hotel I've ever stayed in. I opted out of taking a shower for the first time in my life in a hotel. I was very concerned about bugs. There was dirt in the corners. The shower stall was stained. I turned the showerhead on it sprayed out it wouldn't have washed me anyhow. It was nothing like the pictures on Expedia. I feel like I really got ripped off many of the doors, including our own did not lock properly it had been kicked open. If I would've known what I was getting myself into I would've booked a different hotel in advance. I've stayed at many La Quinta and they were great for breakfast. It was also the first time I stated a continental breakfast hotel, where I chose to not eat the breakfast because it was the weirdest freaking crap I've ever seen. No fruit no nothing. And I didn't trust pouring a waffle because I didn't know where the damn water came from and after seeing the filth in the room and the gangbangers that looked like they were living in the first unit, I didn't trust eating the food anyhow not that there really was an option. I highly recommend for anyone that has a loved one graduating from the Air Force to stay somewhere else. Very disappointed and feel like I should be paid for what I went through. It had broken lamps and broken drywall. The lamp was tilted sideways towards the wall. The mirror in the room was covered in a film of dirt. It was disgusting. The floor had cigarette burns on it. It was just over the top gross.

It's a shame that the only hotel at the entrance of the airforce base is the worst you can find. Rooms dirty, roaches and ticks running around the rooms, my room smelled a mix of cigarettes and bleach, the vanity faucet was loose, mismatch molding boards, there was mold in the walls of the bathroom, the texture of the ceiling was falling apart, there were dirty diapers in the pool area, the facade of the building was rotten and falling apart and i can continue with all the defects from that place

It’s cheap and there is a reason. I chose to stay because it was close to the base but don’t recommend

The property is run down, like the owner doesn’t care about appearance of the property. Pot holes unkept driveways. Mouse poop on one of the queen beds. I stayed only one night, that was enough. No conditioner for my hair. The only positive thing was the swimming pool was wonderful on a very hot summer day.

Very sketch, run down and falsely advertised. Did not look like the photos at all. Looked like a run down hole in the wall where bad things happen. Def a last resort like absolute last resort

shower knob will not reduce the hot water to warm water therefor water too hot to take shower!

Terrible experience

Thank You..!!

Good staff. The guy switched us rooms when we told them we had issues with our first room. But the rooms has issues with mold, bugs, water leaking, stained walls. Breakfast was alright. A/C was AMAZING.

Doom was disgusting with mold and bugs.

This is a very old building that seems neglected. Paint was peeling from the wall & ceiling in the bathroom. The toilet wouldn’t flush completely so we had to use the one in the lobby. The linens on one bed were stained. This was the 2nd room that they put us in. This one smelled clean & the floors/sink/shower were all clean. The first room smelled of cigarette smoke & they had no trouble finding a different room for us. The staff was very nice.

I did not like the hotel that is why I canceled the staying.

It was a nice stay for a working man.

No lo recomiendo

AC didn’t work well

TVs barely worked changing channels, outlets barely worked, bubbles in paint in shower holes in shower.

this is an old motel 6..

I was visiting my son in the military. The whole place is awful! Disgusting The toilets was nasty and the outside of the hotel was bad and not clean. A lot of ppl was very disappointed

Great stay

I arrived to find my two rooms booked were in separate buildings. I booked one for adults and one for kids so that would not work. The desk clerk allowed me to cancel same day with no charges. Expedia refunded the money. Would definitely try to stay there again knowing they would make things right.

Clean room

I didn’t like that I was billed two times for one night and they were supposedly trying to recover my money but it wasn’t going through. They sure did scam me. But I have made a labor review report and someone will be reaching out to this particular motel. Supposedly my credit card didn’t get authorized on their behalf but I was billed for it in my bank statement two times.. never again at a La Quinta by windham.

Poorly maintained

I would not recommend staying here, even though it's close to base nothing worked in the room. The fridge was stinky and didn't work. The blow dryer didn't work. The shower and ac leaked. The faucet was barely hanging on. The volume on the tv didn't work and we could barely hear it.

Had to wait over 12 hours for tv remote. Stayed 3 nights 4 days they didn't change linen. Housekeeping was sorry. It's convience to the Air Force Base was excellent.

Everything good

Mediocre, cheap, not a great area. Not freshly cleaned.

Not much to say.

I got what I paid for when it came to the room

Place was OK for price we payed,could use some up - grade

The hotel room smelled terrible and the air conditioner was super loud and dripped water everywhere, I honestly stay there because it's pet friendly but there were lots of people in the pool getting drunk and playing loud music after the designated time and no one came to ask them to lower their voices or stop being so disruptive.

this is not a 3 star property we got fooled by the rating from expedia, room was stinking and lots of small insects and oven was with left over food from previous guests. Very horrible experience

Was there for Air Force graduation and the room was right near the base; which was a great benefit. The room was clean and accommodating. When I checked in, I was told breakfast would start at 4 am due to the graduation, but when I got there at 4:15 breakfast was not out, just coffee.

People in the pool all night. Door was broke at the bottom so got all kinds of bugs ( roaches, knats). No internet service.Please don’t go by the pictures they are miss leading. No families should have to go through what my family had to endure for 2 days. So disappointed.

Didn't get the room that was reserved. This will be the last time I give my business to La Quinta. Small shower area. Look like someone spit chewing tobacco on the upper corner of the door by the hinges. Arrived at check in time 3pm room was already taken. It was a handicap room. That's it for us.

Good place for a quick pit stop!

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The room was excellent except for the size of the shower. The outside looks rundown and bad. The room was super nice and totally remodeled.

It is what it is. I wanted a place as close as possible to the AF base and this is what I got. It’s not a hotel, it’s a motel where your door opens directly to the outside. I will say the room and bed were clean and well kept. The shower was extremely small and you can’t adjust the shower head. There was no TV. The tv turned on, it’s just there was no cable, not even basic antenna channels. The AC worked fine and the room was kept cool. So I guess for the money and being located right next to the base it served its purpose. I didn’t have to spend much time in the room at all, being at Lackland most of the time. As far as needing a place to sleep this motel served its proper function. However, the overall exterior of the place was an absolute dump. The pool, and not that I was expecting to enjoy a pool at the La Quinta Inn, was a total swampish s***hole. It made for a festival of mosquitoes and bugs.

The room smelled musty and moldy when we got there, so much so that we had to go out and buy things to make it smell better. At breakfast, when I went to get juice for my niece I looked under and saw thick residue which I thought was just from the juice drying to one side after so many uses. I wiped it with a napkin to be sure and discovered that not only was it thick dried on residue, there was also mold in the spout. I reported it immediately and the man on duty took the spouts off and said he’d get the cleaning crew to clean it. Lastly, but certainly not least, there was a dead cricket (or cricket like bug) next to the tub with dust covering it.

The room it was terrible.

Roaches

Good

Very worn down, room was not clean at all.

The photos don't reflect the reality of the hotel. The sheets were old and stained, dingy towels, moldy bathroom and dusty, and the building was very old. We arrived at night, tired after a 10-hour drive. It was very unpleasant having to look for another hotel at midnight.

This place was disgusting. The toilet didn’t flush, the beds looked like they were just made after the last guy left. The doors were difficult to open and close. This place is run down. We didn’t even stay but 10 minutes before we left and found a different hotel. I wish I took pictures, but I just wanted out of there.

It was terrible. the parking lot was full of pot holes, the staff was unfriendly and rude, and the room was horrendous. i had to go get a new hotel somewhere else. there were dead bugs everywhere, and what i assumed to be black mold on some of the outlet covers. the bath tub/shower area was nasty, and i felt as if i couldn’t go barefoot in my own hotel room. i even found mouse poop right in the middle of the room, not even hidden from the cleaners or anything. Please avoid this place. I normally don’t care about crappy hotels, but i physically could not stay in this one. PLEASE save your money and look anywhere else!!

This place is very rundown. I was originally given a room in a building very far away from the office, it didn't have an ac unit in the summer in South Texas and instead a huge hole to the outside. I went back and asked for a different room and was given one with an AC. WHEN did an AC unit become optional? The sheets were clean, but everything else was worn, the walls were needing paint, there were bugs crawling (i killed 2), there was a TV but no remote to turn it on. The only plus was it's very close to the base and because there weren't very many guests, it was quiet. I would not stay again even though it was cheap. Hopefully, they're in the process of renovation

AC worked amazing!! Couldn’t get the TV to work. Loved the convenience to Lackland Air Force Base. Parking was right in front of the room. You can hear the planes at night, didn’t bother us but just be aware.

Clean rooms a little older properties very quiet area

This place gets the job done for the price. The room was clean but the exterior needs a lot of work.

Clean rooms. There was leak on the ceiling and hitting the bed near the AC.

If you are here to see your family member graduate, it’s as close to the base as you can get inside of rooms look better than the outside. Great for the price but if you want a nice place with amenities, keep looking.

The room didn’t feel clean, the bathroom had hair on the tub

Sound from A/C was very loud.

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This property was the worst ever. The bed sheets was black and nasty the bathtub has mold and the room smelled like mold. Property was a mess and everything was stained. The front counter was not responding to the rooms and i left and got a refund. While i was getting my refund 4 other families that had just gotten there returned to the office to get a refund as well. I had never seen such a nasty hotel in my life!

Unsafe area and disgusting

Nice for a 1 night stay

On business. This hotel is awful. Dirty bed dirty restrooms. Staff was rude the area is in safe… we did not stay seen the room and checked out

We liket it was good experience everybody was friendly its a good and nice experience nice to be in there 👍👍

Was ok, was clean.. friendly!!

Rooms were dirty. There was dirt all over the floor, my family also stayed in different rooms and their bed sheets were stained and so we’re some of our towels. The shower had some grime or something in it doesn’t look like the rooms get cleaned up in my opinion. When we arrived we had one already opened shampoo bottle in the shower, the hair dryer also wasn’t working I was going to call them but the room phone wasn’t even connected but the worker ended up bringing us a new dryer and shampoos. I’d recommend somewhere more neat and clean/sanitary. I was expecting at least what we saw in the pictures when booking and for it being a “nice” place to stay near the base it was the complete opposite respectfully.

Every time I needed to access my room, I would call front desk to come and let me in because the keys I was given, never worked at all, and the would also drill out the batteries to make it work

Dirty, run down, but if you’re heading into Lackland, might be the best option as it is literally across the way.

Good location for family members who needed to be for air force Lackland two days graduation ceremonies. Need to change some things like the shower probably needs to adjust the water pressure. Anything else is good

Very dirty rooms (stained walls, floors, and sheets, dead bugs in the wall art and in the corners of the room) and the property itself is run down and dirty with trash everywhere. The doors are broken and difficult to open/close.

Still had open shower bar in room. Breakfast was very small in choices and promptness

I don’t like to complain but what you see in the picture is not what you get when you get there. The first night was a nightmare because I wasn’t feel safe thinking that someone can open the door and the Entry Door Flip lock was broken. The property has potential but need maintenance.

Room dirty. No phone, door hard to close, didn't feel safe.

I was very disappointed with the room first the bath room didn't smell good it smell like pee on the floor and around the bath tub had mold i got two beds the first bed i notice the sheets weren't cleaned the sheet all the way to the bottom ones the room need to be air freshener .The only reason why i book this place it was near to the air force base .They need to improved on the toilet make sure its cleaned properly and check the linens.