La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein

Itz was good and affordable..!

Waited 20 minutes for the front desk clerk to show up at check in. Disgusting room. Should have slept in the car

I book a room to sleep 5 and they gave me a room that we bearly fit there was bed bugs the room wasn’t clean there was hair on the restroom wall the floor was dirty we didn’t have a nap ce stay

I loved it it was a very nice place Denny's was right next door and it was very clean I will be going back to this hotel when we go to San Antonio next time

N/A

The pool was dirty and we were unable to swim. The washer that’s on site, was not available. There was mold in the shower, and our sink was backed up before we even got there. When we spoke to the manager, Raj, he was rude, and had nothing but excuses.

We checked in around 4:00 a.m. after a seven-hour drive. We were exhausted and just wanted some sleep. As we drove to our building, we noticed several people sleeping in their cars in the parking lot. Walking to our room, we saw a woman who appeared to be involved in prostitution. My wife immediately rushed to get our son inside. The room smelled musty, but we were too tired to complain. The next morning, we discovered dirty bedsheets, a dirty comforter, and filthy towels. I actually had to drive to Kohl’s to buy clean towels for my family. I also purchased Febreze because the room smelled so bad. The bathroom was poorly maintained. The bathtub was lifting on one side, and the showerhead barely worked. I wanted to leave, but the hotel’s no-refund policy and our vacation budget left us with little choice but to stay. I barely slept because of the suspicious activity around our building. I’m not expecting luxury from a budget hotel, but cleanliness, safety, and basic maintenance shouldn’t be optional. I’m requesting a full refund from management. We paid for a clean, safe room and received neither. I also expect management to address these conditions and respond to my complaint. I would never stay here again, even if it were free. Families with children should seriously think twice before booking here.

My door key would unactivated a lot because of my cell phone

The room was filthy. I had to constantly clean my grandbabies feet off multiple times a night because the floors are FILTHY. I could not take a shower because the bathroom has mold all over the walls. The door took so much effort to open. I wish I could give this place negative ratings.

A/C unit had mold and shower tub had not been cleaned. Bed sheets & Pillows were not thoroughly clean. When talking to staff they refused to switch rooms and tried to blame me. I was able to switch rooms after all but to my surprise it was the same. This property used to be good and it fell off.

It was ok

Roaches. Live crawling around on the floor and desk. Dead in the refrigerator. Room smelled like mildew.

Very dirty room, the floor wasn’t mopped correctly which left our feet black if we walked around for even a minute barefoot. At checkout we removed sheets to discover there was mold all over the mattress. The shower leaked all over the bathroom floor no matter how you took a shower or bath. Coffee pot had no filter holder to even make coffee in room. Dirty microwave. The worst is we were put on the 3rd floor with two small children and when asked to get something lower we were rudely told NO only 3rd floor. The pool didn’t have a lock on it as it was broken and any kid could have gotten in which is very unsafe. Rude and not understanding owners/employees. Also, both nights that we came in after eating dinner. The owners were standing by the pool, staring, and watching everybody that pulled in and out of there.

it was decent and quiet. It wasn’t very clean.

Floors were dirty, restroom was full of mold, they did not want to give us another room, nor give us a discount, do not recommend! Sheets and towels were dirty and full or hair, sheets made all of my family itchy!

Hotel staff was extremely warm and welcoming. Room was clean & air worked great.

Nothing, room was extremely dirty, sheets were dirty, mold in the bathroom, had to leave after one night Everything, room, cleanliness was clearly lacking and it felt unsafe

No

the property wasn't bad but definitely could've been kept much cleaner. The pool area seemed to always have trash piled up in the garbage cans and the pool definitely wasn't cleaned out each morning. We stayed for a week and the pricing wasn't bad but next time, we will definitely be choosing a different LaQuinta.

I’d say for the price it was definitely worth it. Not the best hotel I have stayed at but definitely not the worst. My biggest complaint was the pullout bed was horrible with crumbs all over it

The room was not clean. The beds had stains and were not changed. The trash was removed but the towels were never replaced. The door need to be slammed closed. There was hair stuck in the shower drain and the tub would fill up every use. The front staff was not helpful. The AC was broken. The parking area was not paved correctly. ALso the lack of breakfast selection. I would not recommend this place.

Felt bad that book that picture hiding real picture

Roof over head, NO Breakfast only cereal Bed's were a bit different but ok

The cost taking a shower the floor to the bed room filled with water

Advertised laundry. Had no laundry services available.

This has to be one of the worst stays I’ve ever had. I get it, it’s cheap. But having no door handles to the bathroom ? That was terrible, Fresh fragrance of weed. Wow

Not teallt

Nothing Roaches in room, mold in room. Burnt sheets with holes in them. Mildew smell. No guests laundry as advertised. Tiny breakfast amount. Unable to connect to WiFi

Mold, mildew, and dirt.

It was clean Outside in the rocks was trash, my microwave wasn't working, but the lobby had a microwave

Rooms were not clean. The annexe didn't have the elevator working. Staff was relatively helpful. But looks like the management has no interest in fixing the amenities. We had to cancel our booking and drive back because the rooms we got late in the night was in an annexe building and it didn't have any elevators. Also not safe for ladies and families.

Room was spacious but a bit dark not alot of amenities but affordable

I have beg regrate to book this hotel . I never ever think USA have this kind of hotel . I changed two room OMG both have nasty smell . Bathroom dirty bed sheet like never wash . Room have spider web . Even I cannot breath on both room are same condition. Lobby carpet with full dust . I checked in at 9.00 pm I have to sleep in my semi truck agin at 12.00 pm that is more comfert then this hotel . Nightmare ????

Average hotel. Not dirty, but well worn down. Nice staff. Good amenities we enjoyed our stay

I didn’t like the property It wasn’t clean, it was very outdated and overall it looked disgusting

The room itself was great. Clean, decorated nicely and beds were comfy. Unfortunately this was the only positive. The hotel was in a very shady location. There were no families staying there. It appeared to just be drug dealers, addicts and traffickers. We felt so uncomfortable and unsafe.

Conveniently located off the expressway. Room was spacious. AC vents were dirty , we had to clean them . Floors had not been properly cleaned my grandchildren feet were black with gunk .. they looked clean but not mopped . The free breakfast was only cereal and waffles . No eggs , no bacon or sausage . No fruit or yogurt. Only apple juice and lemonade and coffee. The only thing good was the price of the room for the weekend. And the convenience of the location . The Dennys restaurant and Whataburger were our go to for meals for breakfast .

Unclean. Had to buy our own cleaning products.

Only had one working light in between beds and when I turned the light on there was a little roach on the pillow. I didn’t think about taking a picture because I just wanted to kill it. The bathtub did not look clean

No No

Restrooms were dirty the towels were stained old and dingy they need to buy new towels.

I needed a quick place to stay and I found this location that was able to provide a room for 4 grown ups and a child. I really enjoyed this room. It had three beds. It was very spacious. Very clean. The only thing that I would recommend is that you bring your own necessities because there wasn't enough. Meaning shampoos and conditioners etc. It also had an iron and ironing board and a blow dryer. The coffee machine was quite small though. Either way I love the room I would definitely stay here again. The only thing is we were located on the third floor and showed up late night so the elevator wasn't working during the night. It only works during the daytime. So if you have a disabled person make sure that you ask for a lower level room.

Nothing the hotel has drug dealers an addicts out roaming around Everything

5 guests stated on booking but only 3 towels available. They gave me more at desk. There was still trash in floor as if it hadn’t been swept prior and it was sticky. For the reputation La Quinta has had prior for us this wasn’t its best day. Our usual La Quinta downtown location was booked so we booked this one expecting same quality.

People next door to us were partying outside our door until after 1:30 am and had to call the front desk to have them stop. Only complaint

Clean room and had a waffle maker

The room was picked up and the beds were made yes but it was dirty I don’t know when the last time the doors were cleaned and the floor was mopped. The tub was stopped up. The breakfast was only cereal and waffles when I have stayed at other Quintas and the experience was much better. Won’t be coming to this location again.

I arrived for my reservation, and there were two men chatting. I waited a long time to be helped; they didn't even greet me or say a word—I just waited. They gave me room 210, and it was horrible: there was blood on the bed, the mattresses were awful, and the bathroom was disgusting. When I went for breakfast—which was supposed to be a buffet, though that was a lie—I was about to make a waffle, and the first thing that came out of the waffle batter dispenser was a cockroach. The area outside the property was just as gross; I don't know how the city of San Antonio allows a hotel like this to stay open, or how Hotels.com allows them to lie about hotel conditions. I only stayed there because I had no other choice and it was already late at night. I do not recommend it. Thanks.

The room was not clean and smelled funny. I had to go buy my own bedding from Walmart. I asked for towels and they said they didn't have anymore. The breakfast was pretty humble. I was embrassed when my 10-year old saw roaches in the eating area and mentioned it outloud. This place needs lots of TLC quick! Price was fair but you'd be better off if you paid a bit more. We left the hotel a day early because I was so uncomfortable. We will not stay there again :(

Enjoy the day thank you

I was traveling with toddlers and my family and the place is nothing like the posted pictures. As we arrived the bed sheets had bright red blood stains, mold on walls in bathroom and along the shower, also hair everywhere. The shower knob fell as I tried turning the knob, we did not stay.

Room was terrible. Upon arrival I immediately noticed that their complex pictures were from another location. The pictures posted on their website were not from the location I visited. I travel quite often and I am not just being ugly or negative, just honest. I even took pictures of this place and I have never done that. Do not stay here.

Was okay the staff was nice pet friendly

Rooms and halls are disgusting. Bed bugs. Puke on walls in bathroom. Cigarette burns on pillows. Rooms were dirty. Toilet had feces from last guest in it still and on door handle. Awful. Hallway for ice smelled so bad. Pretty sure there were some illegal activities happening in some rooms. Also some creepy gentleman in rooms in the hall by the ice machine watching people. The worker at the front dest was very nice and busy going everywhere. Wouldn’t take my family here.

We were given a room that was terrible, everything was dirty and outdated. Carpet had a big black sticky stain, the bed sheets I don’t think they changed them; the bathtub was nasty, the room looked like it hadn’t been cleaned in months, just remaking beds. We informed the host about this and were given a another room, which was in a different building, with better rooms, still looked like they hardly cleaned them but better. I got the feeling they test the guests to see if they can take the nasty rooms. We had to clean and disinfect the whole room and slept on our own blankets. The beds were terribly old, very uncomfortable, the tv didn’t work at all, just horrible. The reason we booked was because it was La Quinta, which gives a bad reputation to the real chain. Breakfast was nothing but cereal and waffles, terrible coffee, no juices nothing else. I would rather pay a few more bucks to get a better experience. The staff: he knew which were the better rooms, but tested us to see if we would complain. DO NOT STAY HERE! We had a terrible experience.

Location was great but the property was run down. Would not take my kids there. But for the price, it was ok

First issue was they charged me more than what was quoted by Expedia. Second was the sink leaked onto the floor. Third was the noise that was mainly from the frontage road and highway in super close proximity to the hotel, even the loud air-conditioning didn't cover the road noise. But the final nail was the alarm that went off at 5am from the restaurant next door as they were restocking through the rear door and didn't seem to care at all about the commotion they were creating. We packed up and left immediately never to return again. Do yourself a favor and keep looking for another place to stay.

Room was pretty rough shape, smelled weird and I don’t think it was clean at all.

Bed squeeked so loud just from laying on it & minor movement. Milk was no good & coffee was terrible. Skipped breakfast & went somewhere else.

The property need maintenance. The wall lamp between the bed was loose and bathroom door handle was also loose.

Room was exactly what we were needing for our family , but we found a bug in the bed, one of the lamps were missing a lightbulb, one of the other lamps wasn’t working all together, the front door didn’t sit flush with door frame, water damage all on ceiling, found a roach just crawling around, trash and eaten sunflower seed shells on the floor. We turned right around and got a refund. When we went to explain what we found the clerk wasn’t rude by any means but didn’t seem concerned either. He said okay, processed the refund and just handed me my receipt.

It was a decent stay. Did the job. My main complaint was the pillows! There were only 2 very flat very used pillows. Felt like we didnt even have pillows.

Honestly we came in S a family and it was a hit or miss on the rooms being up to par. Some had clean nice rooms while others were from a horror film. And don’t have breakfast at this location it’s infested with roaches and they were chilling with the bread in the morning

I’am very disappointed with the condition of my room. The bed sheets have multiple visible stains, the shower curtain is dirty and appears as though it has not been changed in a long time, and the room amenities are incomplete. This does not meet acceptable cleanliness standards.

We checked in at 8:30pm and left to get food and got back around 11pm and checked out at 11:30 because there were bed bugs in the beds, the room, towels, sheets, and pillows were all dirty and the staff did not seem very happy when we asked for towels, a pillow, and sheets for a bed that didn’t have anything on it when we got there, this was the worst hotel experience I have ever had and I will never be going back there ever again.

The room we were given had a very bad Smoking smell and I called the front desk since I booked a non-smoking room, but they said they did not have one and provided Febreze. The shower tub was weird and moved and had a very bad smell when we turned on the water to shower. Like a sewer smell, I would not recommend this place.

Air conditioning made a constant ringing sound, the refrigerator didn't work, the lights didn't work, the outlets didn't work and it was dirty and smelly

The only issue i had was the choice of breakfast. They advertised eggs and bacon, muffins , juice and coffee maker in the room. They did not offer any of that. When you have kids the breakfast variety helps but they only offered waffles and flavored water.

The hotel is convenient to 35 and has plenty of restaurants within a 5-10 minutes. The property is quiet and clean.

The room appeared to be clean then we pulled the sheets and they had hairs, stains, and crumbs. We asked for new sheets. My son was bit the first night then again the 2nd night so I pulled the sheets off just to find bed bugs. If you ask for help they will help but won’t attend to you or the situation as in changing the sheets or room it’s a do it yourself. The place is dirty. I will not stay again. I got no sleep scared of being bitten.

As we arrived at the hotel there was a lot of people sitting in the lobby having dinner on foldable tables & chairs. They were so loud i couldn’t hear anything as i was checking in. We arrived to the room and the outside lawn was so dirty. Walked into the room and it was stinky like mold. Floor boards had signs of water damage. Carpet had an awful smell. Small roaches everywhere horrible. And to top it off the AC broke during the night. Had to call front desk twice to get another room. The second room smelled like cigarettes. The pool was so dirty our kids refused to get in as it had a lot of tree branches and leaves. Ice machine on 1 floor was broken and full of spider webs. It did have a sign that stated another ice machine available on 4th floor to take elevator. Elevator was right next to ice machine and had an out of order sign on it. I would not be staying at this hotel ever again. If I was able to rate it a ZERO I would.

This bathroom was dirty and the sheets seemed to be dirty as well.

Not having enough towels and the tub was not in good space

I don’t usually feel the need to disinfect bathrooms and such but this time I did. The room space is actually pretty good and great ac which is a must. Out of the 3 washers and 3 dryers, only 1 of each worked.

Que piden un depósito y si es con tarjeta no te devuelven tu depósito asta en 3 dias

Great stay

The staff were amazing! My family & I got to stay on the same floor. While we were there going back & forth to the hospital visiting a family member. It was so convenient for my family.

The room was clean. If you don’t mind a cocarouch or two you will survive. They don’t do housekeeping nor the beds. They only give you 2 towels when checking in.

I think they should consider do a deep cleaning, specially in the bathrooms. The matresses are not very comfortable. I reserved the family deluxe room with 3 beds and a sofa with option as bed, but we couldn't use because it was very dirty. The good thing was that the room was very spacious and we could fit a inflatable matress. There was crocraches running around so try not to leave food. I will probably not stay here again in the future.

Great customer service !! The place was well maintained, no problems at all. Will stay there again

Pleaseeeeee don’t waste your money on this place! This has to be the most disappointing and disgusting place I’ve ever booked. The pictures on the website are very much deceiving. The place was filthy from top to bottom. The doors were dirty, the walls, floors, tub, the towels were all dull and stained. Hair in the sink. I literally wanted to sleep in my car at that point. Our room definitely was in desperate need of a deep cleaning! Never again!!

Clean, comfortable beds, family environment and easy and fast check in/out

The room and property were run down and dirty. The ceiling was peeling throughout the property. The breakfast was not as advertised on the website - there was no protein choice, only carbs, and the fresh fruit was literally just apples. The room we were assigned at check-in smelled strongly of urine and we could not stay in it. The floor was also sticky and the bathroom counters looked dirty though it might have just been stains. The staff was kind and helpful and moved us to a different room. The room had stains on the walls and the ceiling was peeling, but at least it didn't smell like urine. There were stains on the sheets; the towels were dingy and some were stained as well. There was a phone in the room that had no cords so it did not work. There are no dressers in the rooms. The carpet and flooring in the hallway were extremely dirty. We were in town for a work trip but if we had been on a real vacation I would have cancelled my reservation entirely. This property is not a 3-star hotel and is not a place I would recommend for a fun, relaxing vacation. It should be a lot cheaper for what it is.

I figured we wouldn’t be refunded but we checked out the next morning. I’m very surprised that La Quinta would allow their name on this place.

They looked clean in pics, but once your in room there was roaches and floors were sticky not clean.

Mala experiencia según los cuartos no eran de fumadores y apestaban y todo sucio basura en el piso no avían ni barrido las sábanas manchada de sangre Hayno y en la madrugada gritando en el picsina no se podía dormir ni respirar todas la avitaciones apestan y es un hombre el que según limpia la habitaciones jamás reservo aquí mis niñas ni caminar descalzan podían de lo sucio y la bañera negra negra de sucio no me atrevía a bañarme ahí demasiado sucio y olores a tabaco y a mariguana Hayno esa noche fue orrible

Friendly staff but not a clean hotel, had roaches.

There was bugs in the room. Drain flies in the sink and tub. Ear wigs in the bathroom.

All the ice machines on site were not working. The elevators were all out of order. The water in the pool didn’t even look clean. There was a smell of urine coming from someplace on the property.

This is the WORST hotel I have ever stayed at. The rooms are FILTHY. Black furry mold in the bathroom. Large urine stain on the bed. My bed was infested with bed bugs. I woke up with bites and welts on my legs. The towels are covered in stains. Received a refund and left as quickly as possible. Staff are unfriendly.

The room was clean but not detailed clean. Staff was friendly. Parking was normal. Air conditioning was cold but filter looked really dirty.

Our stay was extremely disappointing. The room was dirty, we found cockroaches, and the door would not shut all the way, which was a major safety concern. The air conditioning barely worked, making the room very uncomfortable. The staff offered little to no help when we brought these issues to their attention. Many of the advertised amenities were either unavailable or not as described, with the only positive being a basic free breakfast. Based on the condition of the room, there also appeared to be signs of a possible bug infestation. I would not recommend staying here.

Room was clean. Shower head was half-clogged. Good TV. Not bad.

The breakfast was awful the room suck

Swimming pool dirty, bed bugs, dirty sheets, breakfast bad

The property is decent for the price. Quiet, close to highway.

Bed had bedbugs towels and bed sheets we’re all stain and dirty

No meat for breakfast. Just cold cereal and walffes.No oj. Floor in room was dirty, left my white socks black.

I liked the thorough direction of letting you know where your room is when I arrived. The pool had just opened so it was very clean, and they had some decent channelsto watch tv at least, but I didn't like seeing short hair follicles on the bed sheet I was going to sleep in along w/ the suspicious redish stains on it, or the long pink hair strand that was on the washcloth I was about to use to wash my body with..made me paranoid that they don't wash everything, and feeling it was unsanitary that I was more than likely reusing used things ppl just put their DNA on.

Very unhappy with our stay! The air conditioning was not working in our first room and in the second room that the switched us to was not working as well.

Not a safe area. Guy drinking something from a paper bag as soon as I walk in to check in. After assessing the room and area we decided to leave and find a better and safer hotel for our family

Deberían de mejorar el menú del desayuno

Great place to stay.

Todo estubo de la v..

The shower curtain was slimey. There was a cockroach in the bathroom. The beds were comfortable and there is air conditioning. I think maybe they are very understaffed. The staff working seemed to be working hard but maybe there just isn’t enough staff to keep up

Parking was horrible, no elevators, bathroom was dirty - tub had very bad stains. Room smelled bad. I talked to front desk about it and they were willing to give me a refund but it was late and had no other place to stay. Everything in the area was booked. Do not recommend. Stay somewhere else!

Employees were very nice and helpful. Hotel was very clean .

Continental breakfast is too poor

Smelled extremely awful like wet dog and bed had bed bugs. Did not stay there asked for a refund and left. Do not recommend this place at all!

Falta limpieza, el olor de las habitaciones es de humedad

For the price it was certainly worth it, but to be downtown, I was expecting something a little more modernized. Staffing 10/10 across the board. They were accommodating and due to some light fixtures not working properly and the tub. I believe I was discounted. And if not, the staff were so polite that I didn’t even care.

The room smelled like pinesol as soon as you walked in but it was filthy. Corners in the bathroom were dirty . The bathtub was peeling and had yellow stains all over. The knob from the shower kept falling off. The A/C installed looked like they hadnt been cleaned in years. The fridge was leaking water. The whole place looked like ghetto apartments. I usually love staying at LaQuinta but with this experience I will check different options first. I had a party of 8 and there was only 2 towels in the room. When someone went to ask for more, the staff said they didnt had any. Ridiculous.

Stains on the bedding. Trash on the floor. Mildew on the walls. We made reservations for 2 nights. We made the complaint and left less than 5 hours into our stay. When we asked for a full refund, they agreed to only 1 night.

Very disappointed.

Our room was moldy and full of cockroaches

Habia demasiado insectos son terriblemente asqueroso no pude dormir bien. El colchon tiene insecto no limpia, tienen curachas

He gave us our refund but honestly the room was horrible the base mattress had damages, it smelled like cigarettes, and it just didn’t feel safe. The second room offered to us didn’t have working light bulbs

Very dirty floors, towels we’re disgusting, bed was uncomfortable and had stains, and room smelt like smoke

This place needs a serious renovation. My experience was not pleasant. I was unable to complete my stay here. Check-in was smooth. When I entered my room is where the problems started. Bed sheets had stains on them. The floor was semi-wet. Not sure if that was from moping or something else. Walls were dirty. Bathtub was not clean. One bed was missing a bedskirt so you can see stains on the base of the bed. Overall the room was terrible and I could not imagine laying my head there. I checked out literally 15 mins after I checked in.

Only problem we had was with key cards. Walked all the way to.our room and the keys did not work. On the Next set of keys received only one worked.