La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein

Very little Wasn't very clean there was mold growing under the lip of the sink, there were washed out blood stains on the sheets, the breakfast was pitiful there were no eggs no sausage no bacon there was cereal which was stale there was a toaster but I didn't see any bread and there was a thing out to make waffles but I didn't see any batter. There was no fruit but there was some coffee. The air conditioner was spotty I spent the night sweaty. The tub shower combo had no safety bars and for an 80 year old person such as myself the tub was very slick and there is nothing to hold on to you couldn't take a bath because there was no stopper to hold water. Wyndham should be ashamed of this location. If I come back to San Antonio I will never stay in another La Quinta.

Bed squeeked so loud just from laying on it & minor movement. Milk was no good & coffee was terrible. Skipped breakfast & went somewhere else.

The property need maintenance. The wall lamp between the bed was loose and bathroom door handle was also loose.

Everyone was friendly and polite. I need to frig change out it was done in a matter of minutes. Thank you so very much for all you do. Have a wonderful favor filled blessed day

Room was exactly what we were needing for our family , but we found a bug in the bed, one of the lamps were missing a lightbulb, one of the other lamps wasn’t working all together, the front door didn’t sit flush with door frame, water damage all on ceiling, found a roach just crawling around, trash and eaten sunflower seed shells on the floor. We turned right around and got a refund. When we went to explain what we found the clerk wasn’t rude by any means but didn’t seem concerned either. He said okay, processed the refund and just handed me my receipt.

It was a decent stay. Did the job. My main complaint was the pillows! There were only 2 very flat very used pillows. Felt like we didnt even have pillows.

The cost was reasonable. Just as reasonable as other places we stayed in. We stayed 4 nights. Only because my husband did not want to gather all of our belongings and go someplace else. The refrigerator was great and had a freezer. TV worked. It had a microwave, but we didn't use it. We stayed in 7 other hotels other than this one on our travels over 2 weeks. The floors were dirty. You could not see it because they had gray tile. I took a shower, walked across the floor to put my sock on and my feet were black on the bottoms. I had to wash them again and put my socks on immediately. The sink was broken. It did have water that worked, but the ceramic was broken in various places, which made it look dirty and rusty. The tub was slippery while in the shower. The toilet seat was loose. The bathroom door knob was also loose to the point of having gaps around the seal. The towels turned grayish as soon as they got damp or wet. The beds sagged in the middles. We had 2 queen beds. Both beds sagged. My husband described his as him being in the middle of a taco. They did not have hot water for coffee. We went to Denny's next door for breakfast instead. When I let the desk clerk know, he did not seem to be concerned. It was difficult to get a good photo of the bed. But it does sag on both sides and in the middle when you lay on it. I think they are just very old mattresses.

Very good

Location Unclean, musty odor

Honestly we came in S a family and it was a hit or miss on the rooms being up to par. Some had clean nice rooms while others were from a horror film. And don’t have breakfast at this location it’s infested with roaches and they were chilling with the bread in the morning

Breakfast was okay Hallway were dirty, elevator inside dirty, pool water next morning was dirty with hair cloudy allday. Towels dirty needs replacing, bed are in bad bad shape door need paint, curtains inside broken, stairs case dirty, surrounded needs cleaning

Pool was full of leaves. No working ice machine. Towels were very stiff and scratchy. Room was okay but for the price I paid I expected a bit more.

Not clean and out dated

I’am very disappointed with the condition of my room. The bed sheets have multiple visible stains, the shower curtain is dirty and appears as though it has not been changed in a long time, and the room amenities are incomplete. This does not meet acceptable cleanliness standards.

Passable

The front desk was very understanding and issued a refund We were issued a room on the 4th floor (top) the elevator was out of service. Once we walked into the room a smell of water damage filled the room. The light switch didn’t work so we went to manually turn on a lamp in the dark. The lighting was so poor possibly to hide the many issues within the room. Immediately stains on the bedding were visible, the room had tons of gnats flying around mainly where the sink was located, the towels in the bathroom were folded nicely however they were gray color formally white. The tub was stained and the conjoining rooms door was unsecured. When I went to the front desk they immediately knew there was an issue. He asked me if we had touched anything, assuming because they weren’t going to go back in there to fix anything. I was then issued a refund and would receive it within 5-8 days, I have not. The charge is still pending on my card withholding the funds.

We checked in at 8:30pm and left to get food and got back around 11pm and checked out at 11:30 because there were bed bugs in the beds, the room, towels, sheets, and pillows were all dirty and the staff did not seem very happy when we asked for towels, a pillow, and sheets for a bed that didn’t have anything on it when we got there, this was the worst hotel experience I have ever had and I will never be going back there ever again.

Location The bathroom has mold, the doors were dirty

The room we were given had a very bad Smoking smell and I called the front desk since I booked a non-smoking room, but they said they did not have one and provided Febreze. The shower tub was weird and moved and had a very bad smell when we turned on the water to shower. Like a sewer smell, I would not recommend this place.

I liked the three beds for my big family. Bathroom could be more upgraded but it was fine overall. Didn’t use any amenities like breakfast, pool. So I can’t speak to them I couldn’t say much was bad. Maybe later swimming, and better connection with staff

Not a thing Everything

Air conditioning made a constant ringing sound, the refrigerator didn't work, the lights didn't work, the outlets didn't work and it was dirty and smelly

The only issue i had was the choice of breakfast. They advertised eggs and bacon, muffins , juice and coffee maker in the room. They did not offer any of that. When you have kids the breakfast variety helps but they only offered waffles and flavored water.

Exceptional

Everything

Beds were comfortable. Denny’s next door. Parking lot trashy. Bldg needed repairs.

Pool The place was just not clean at all all the trash cans were full everywhere even in the cafeteria area. The shower was super soft. Very disappointing

The hotel is convenient to 35 and has plenty of restaurants within a 5-10 minutes. The property is quiet and clean.

Costumer service they are the sweetest people ❤️ Just maybe for grass area for pets around back maybe?but other than that excellent

Very good

The room appeared to be clean then we pulled the sheets and they had hairs, stains, and crumbs. We asked for new sheets. My son was bit the first night then again the 2nd night so I pulled the sheets off just to find bed bugs. If you ask for help they will help but won’t attend to you or the situation as in changing the sheets or room it’s a do it yourself. The place is dirty. I will not stay again. I got no sleep scared of being bitten.

As we arrived at the hotel there was a lot of people sitting in the lobby having dinner on foldable tables & chairs. They were so loud i couldn’t hear anything as i was checking in. We arrived to the room and the outside lawn was so dirty. Walked into the room and it was stinky like mold. Floor boards had signs of water damage. Carpet had an awful smell. Small roaches everywhere horrible. And to top it off the AC broke during the night. Had to call front desk twice to get another room. The second room smelled like cigarettes. The pool was so dirty our kids refused to get in as it had a lot of tree branches and leaves. Ice machine on 1 floor was broken and full of spider webs. It did have a sign that stated another ice machine available on 4th floor to take elevator. Elevator was right next to ice machine and had an out of order sign on it. I would not be staying at this hotel ever again. If I was able to rate it a ZERO I would.

This bathroom was dirty and the sheets seemed to be dirty as well.

Not having enough towels and the tub was not in good space

I don’t usually feel the need to disinfect bathrooms and such but this time I did. The room space is actually pretty good and great ac which is a must. Out of the 3 washers and 3 dryers, only 1 of each worked.

Bad

Que piden un depósito y si es con tarjeta no te devuelven tu depósito asta en 3 dias

Great stay

The staff were amazing! My family & I got to stay on the same floor. While we were there going back & forth to the hospital visiting a family member. It was so convenient for my family.

The room was clean. If you don’t mind a cocarouch or two you will survive. They don’t do housekeeping nor the beds. They only give you 2 towels when checking in.

I think they should consider do a deep cleaning, specially in the bathrooms. The matresses are not very comfortable. I reserved the family deluxe room with 3 beds and a sofa with option as bed, but we couldn't use because it was very dirty. The good thing was that the room was very spacious and we could fit a inflatable matress. There was crocraches running around so try not to leave food. I will probably not stay here again in the future.

Great customer service !! The place was well maintained, no problems at all. Will stay there again

Pleaseeeeee don’t waste your money on this place! This has to be the most disappointing and disgusting place I’ve ever booked. The pictures on the website are very much deceiving. The place was filthy from top to bottom. The doors were dirty, the walls, floors, tub, the towels were all dull and stained. Hair in the sink. I literally wanted to sleep in my car at that point. Our room definitely was in desperate need of a deep cleaning! Never again!!

Clean, comfortable beds, family environment and easy and fast check in/out

The room and property were run down and dirty. The ceiling was peeling throughout the property. The breakfast was not as advertised on the website - there was no protein choice, only carbs, and the fresh fruit was literally just apples. The room we were assigned at check-in smelled strongly of urine and we could not stay in it. The floor was also sticky and the bathroom counters looked dirty though it might have just been stains. The staff was kind and helpful and moved us to a different room. The room had stains on the walls and the ceiling was peeling, but at least it didn't smell like urine. There were stains on the sheets; the towels were dingy and some were stained as well. There was a phone in the room that had no cords so it did not work. There are no dressers in the rooms. The carpet and flooring in the hallway were extremely dirty. We were in town for a work trip but if we had been on a real vacation I would have cancelled my reservation entirely. This property is not a 3-star hotel and is not a place I would recommend for a fun, relaxing vacation. It should be a lot cheaper for what it is.

I figured we wouldn’t be refunded but we checked out the next morning. I’m very surprised that La Quinta would allow their name on this place.

They looked clean in pics, but once your in room there was roaches and floors were sticky not clean.

Mala experiencia según los cuartos no eran de fumadores y apestaban y todo sucio basura en el piso no avían ni barrido las sábanas manchada de sangre Hayno y en la madrugada gritando en el picsina no se podía dormir ni respirar todas la avitaciones apestan y es un hombre el que según limpia la habitaciones jamás reservo aquí mis niñas ni caminar descalzan podían de lo sucio y la bañera negra negra de sucio no me atrevía a bañarme ahí demasiado sucio y olores a tabaco y a mariguana Hayno esa noche fue orrible

Friendly staff but not a clean hotel, had roaches.

There was bugs in the room. Drain flies in the sink and tub. Ear wigs in the bathroom.

All the ice machines on site were not working. The elevators were all out of order. The water in the pool didn’t even look clean. There was a smell of urine coming from someplace on the property.

This is the WORST hotel I have ever stayed at. The rooms are FILTHY. Black furry mold in the bathroom. Large urine stain on the bed. My bed was infested with bed bugs. I woke up with bites and welts on my legs. The towels are covered in stains. Received a refund and left as quickly as possible. Staff are unfriendly.

The room was clean but not detailed clean. Staff was friendly. Parking was normal. Air conditioning was cold but filter looked really dirty.

Our stay was extremely disappointing. The room was dirty, we found cockroaches, and the door would not shut all the way, which was a major safety concern. The air conditioning barely worked, making the room very uncomfortable. The staff offered little to no help when we brought these issues to their attention. Many of the advertised amenities were either unavailable or not as described, with the only positive being a basic free breakfast. Based on the condition of the room, there also appeared to be signs of a possible bug infestation. I would not recommend staying here.

Room was clean. Shower head was half-clogged. Good TV. Not bad.

The breakfast was awful the room suck

Swimming pool dirty, bed bugs, dirty sheets, breakfast bad

The property is decent for the price. Quiet, close to highway.

Bed had bedbugs towels and bed sheets we’re all stain and dirty

No meat for breakfast. Just cold cereal and walffes.No oj. Floor in room was dirty, left my white socks black.

I liked the thorough direction of letting you know where your room is when I arrived. The pool had just opened so it was very clean, and they had some decent channelsto watch tv at least, but I didn't like seeing short hair follicles on the bed sheet I was going to sleep in along w/ the suspicious redish stains on it, or the long pink hair strand that was on the washcloth I was about to use to wash my body with..made me paranoid that they don't wash everything, and feeling it was unsanitary that I was more than likely reusing used things ppl just put their DNA on.

Very unhappy with our stay! The air conditioning was not working in our first room and in the second room that the switched us to was not working as well.

Not a safe area. Guy drinking something from a paper bag as soon as I walk in to check in. After assessing the room and area we decided to leave and find a better and safer hotel for our family

Deberían de mejorar el menú del desayuno

Great place to stay.

Todo estubo de la v..

The shower curtain was slimey. There was a cockroach in the bathroom. The beds were comfortable and there is air conditioning. I think maybe they are very understaffed. The staff working seemed to be working hard but maybe there just isn’t enough staff to keep up

Parking was horrible, no elevators, bathroom was dirty - tub had very bad stains. Room smelled bad. I talked to front desk about it and they were willing to give me a refund but it was late and had no other place to stay. Everything in the area was booked. Do not recommend. Stay somewhere else!

Employees were very nice and helpful. Hotel was very clean .

Continental breakfast is too poor

Smelled extremely awful like wet dog and bed had bed bugs. Did not stay there asked for a refund and left. Do not recommend this place at all!

Falta limpieza, el olor de las habitaciones es de humedad

For the price it was certainly worth it, but to be downtown, I was expecting something a little more modernized. Staffing 10/10 across the board. They were accommodating and due to some light fixtures not working properly and the tub. I believe I was discounted. And if not, the staff were so polite that I didn’t even care.

The room smelled like pinesol as soon as you walked in but it was filthy. Corners in the bathroom were dirty . The bathtub was peeling and had yellow stains all over. The knob from the shower kept falling off. The A/C installed looked like they hadnt been cleaned in years. The fridge was leaking water. The whole place looked like ghetto apartments. I usually love staying at LaQuinta but with this experience I will check different options first. I had a party of 8 and there was only 2 towels in the room. When someone went to ask for more, the staff said they didnt had any. Ridiculous.

Stains on the bedding. Trash on the floor. Mildew on the walls. We made reservations for 2 nights. We made the complaint and left less than 5 hours into our stay. When we asked for a full refund, they agreed to only 1 night.

Very disappointed.

Our room was moldy and full of cockroaches

Habia demasiado insectos son terriblemente asqueroso no pude dormir bien. El colchon tiene insecto no limpia, tienen curachas

He gave us our refund but honestly the room was horrible the base mattress had damages, it smelled like cigarettes, and it just didn’t feel safe. The second room offered to us didn’t have working light bulbs

Very dirty floors, towels we’re disgusting, bed was uncomfortable and had stains, and room smelt like smoke

This place needs a serious renovation. My experience was not pleasant. I was unable to complete my stay here. Check-in was smooth. When I entered my room is where the problems started. Bed sheets had stains on them. The floor was semi-wet. Not sure if that was from moping or something else. Walls were dirty. Bathtub was not clean. One bed was missing a bedskirt so you can see stains on the base of the bed. Overall the room was terrible and I could not imagine laying my head there. I checked out literally 15 mins after I checked in.

Only problem we had was with key cards. Walked all the way to.our room and the keys did not work. On the Next set of keys received only one worked.

Came into the room, and everything seem fine; we opened the closet to put our stuff in, and we found a pair of used shoes . We went into the restroom; and found somebody’s used baby wipes, and shampoo stuff. We went to sit at the desk; and the desk was covered in white sugar? Or some type of powder. We went to lay in the bed, and the bed sheet was covered in recently stains, I would assume looked like make up stains or something spray tan ?

The tub was draining slowly and the AC was super loud that it will woke us up while we were sleeping. The bed sheets were kinda stained

Nothing

Las instalaciones no estaban en condiciones el baño en mal estado

The room had mold. The bathroom towels were literally supposed to be white but were black. The floor was very dirty and was not clean/mopped properly. It’s smelled horrible like if someone was smoking in it. Roaches on the floor. Turn the a/c on at 1AM and it was working fine till 3ish in the morning we were dripping sweat. It was on fan mode. They had breakfast but we passed on that as the roof had mold in the check in office. It was over all very disgusting.

The room they gave us was 221 and it was very bad the mattresses were very stained and very old the sheets and bed covers the bathroom very ugly and the walls and dirty tub very bad everything we couldn't sleep on the blankets we had to put some towels that we brought and we put them on the bed the tub filled with water when we were bathing and the sink also horrible I don't think I'll stay there again..

I liked the area. The room was super dirty - I had to go get cleaning supplies to clean it. The bed sheets were dirty, walls , the bath tub would clog up, the ac didn’t work correctly.

Our room was so dirty , when I pulled back sheet there was dirt and even a rubber band in bed , the floor could not be walked on it would turn feet black , bath room floor was disgusting , counters had dirt deep in them !!! Ever time we left hotel and came back office had to unlock door , the ice machine had cobwebs in it and the elevator did not work !!! I have stayed here a lot but not now !!!

The room was filthy dusty and moldy, the blankets were stained and ripped, the bathroom had mold on every single wall even on the tub and toilet, there wasn't much options for breakfast only waffles and cereal, there was no room service to clean the rooms I only saw one person that was inside one of the rooms only changing the sheets without any cleaning supplies, there was mold inside the AC, worst place we have ever stayed

Phone didn’t work in room tv remote didn’t work tv

Our room was filthy. Urine on the sheets. Blood or something red on the sheets as well. The floor was grimy too. It didn’t smell good at all.

N/A

I didn't like to much the breakfast, neither the parking zone

Over all, it was good stay. Price was cheap, wasn’t expecting a five star hotel. You get what you pay for! Again, not a bad stay. Just an interesting one.

Buena clean room que no tenga peste a cigarro que no permitan fumadores en las habiataciones todo lo demás está ok me gusta mucho esa cadena de hoteles

The pillows and pillow cases were stained. The sheets were stained with what looked like blood, the bathroom had black mold. I went down to the lobby and asked for new sheets and blankets and I was told they didn’t have anymore blankets. The rep did go and retrieve some sheets for us but even those were stained. We checked out and stayed somewhere else. That place is disgusting. Do yourself a favor and spend the extra money and get a better hotel room.

I wish there was a no-star review because my experience was absolutely horrible. As soon as I entered the room, I was hit by a terrible smell. The door was jammed, making it difficult to open it at all times. Inside, the beds were covered in hairs they were dirty and staine, making them look disgusting. The microwave was extremely dirty, as if it hadn’t been cleaned in a long time. The bathroom was equally disgusting, with all the corners filled with hairs and stains, and something yellow. It was just gross. The bathtub was peeling off and covered in paint, as if it had been painted over instead of cleaned. The towels were so disgusting that I didn’t even want to touch them; they had blood stains and were incredibly dirty. The windows were stained, and the property itself was so gross. The elevator smelled nasty, and there were bugs in the ceiling. The pool was dirty, as you could tell by the water. The nightlights were missing bulbs, and one of them was not working. The light switch was broken. Honestly, I’m never returning here again. It was so bad that I didn’t even want to use the restroom or wash my hands. The sink had water from where it was clogged up. I strongly advise against staying here. It’s not what’s pictured on the internet and is not worth your money. Don’t even bother on staying here.

Nothing

The area it was in look like a lot of crime happens there and around the property it doesn't look like the Internet pic so we felt insecure staying there

Room had dried vomit stains on the walls of the restroom that wasn’t cleaned correctly. The bathtub was so cracked and broken we had to keep a towel on the floor of the tub to not hurt our feet, and the bathroom smelled like mildew due to no ventilation. The bedsheets had blood stains on them and there was no dnd sign for the door to ensure no one comes in from housekeeping. We asked for towels multiple times and each time were told to wait 30 minutes for housekeeping to respond and we were only give 1 clean towel even though we had 4 people on the reservation. It took about 5 tries to finally have a fresh towel for each person. There was also various blood splatters on the sidewalk concrete throughout the property.

The room we stayed in was in rather poor condition. Every sheet, blanket and towel was stained. There were drill holes in the walls and pictures were broken on the wall. The door lock was broken so we ended up bracing it with the sofa bed style couch, which was unusable due to the amount of food crumbs throughout it. The tub was stained and hair sticking out of the drain, and it looked like they didn't sweep/vacuum before we arrived. Staff was very friendly but seemed confused when we didn't enjoy the room. We arrived incredibly late and unable to figure out somewhere else to stay, so we slept in our clothes to minimize skin contact. I would not visit again, or advise anyone to stay if there is another choice.

I will definitely come back!!

Thank you for the stay.

Not clean

It’s was fair

Most horrible hotel we’ve stayed at yet. Room smelled gross. A/c took forever to freshen the room. Bathroom was fallen apart. Towels were all stained black. Toilet paper hadn’t been restock when we got the room. Only had half a roll for 5 people. Only 2 towels available for 5 people. Front desk didn’t greet upon arriving, only came out to give our key and walked away. Never again staying here! Horrible and disgusting experience. We didn’t even want to stay for breakfast the next morning.

Muy limpio

The 1st room had no hot water in the sink and no light in the bathroom. The 2nd room had moldy lamp shades. The bathtub was painted over and mold on ceiling and wall. Counter staff was rude, refused to give me a receipt at check out. Finally did but made a mistake and yelled at me about it. …never again.

Good

Don’t get duped! The pictures are not of this hotel. They stole the pics from another La Quinta’s website. We encountered mold, yellow towels, broken lights and plugs, stained sheets, an empty vape pen in the tissue box, sticky something on the floor, an awful persistent smell, broken vending machines, no soap, a door that wouldn’t shut, breakfast that actually ran out of waffle batter (no they wouldn’t refill it), a broken remote, and some interesting folks watching us come and go. Do yourself a favor- skip this hotel and stay at the La Quinta up the street (La Quinta Inn and Suites by Wyndham San Antonio: 11006 N I-35). You’ll thank me.

I just needed a place to rest my head because of a delayed flight that got me in after 1am. I picked this place out because LaQuinta is usually a reputable place. The place was DIRTY. The rooms, the sheets, the shower, all dirty. If it were not 2am and I was not traveling by myself, I would have left. One of the worst places I’ve ever stayed!

The

The floor was not mopped. The bathroom door was stained and not able to close properly. There were no toiletries and there were stains on the sheets. The room doors were located outside and not enclosed in a building; similar to a motel.

The property, room and amenities were sub-parr considering the association with Expedia and the hotel chains sister facilities. I recommend a thorough inspection and detailed renovation and repairs. Simple things, such as defective light bulbs and dead bugs were a major factor in my review.

Definitely more of a motel. The rooms were dated and a bit dirty. The shower was tiny and not well maintained. We stay at La Quintas often and are usually happy. This is the first time at this location and it was sketchy, I was unsure if it was an apartment or motel.

It was ok. Everything was average at best. Breakfast was ok. Room was fairly clean.

Rooms are old. They need renovations. The bathroom was dirty. The TV didn't work. Nothing was done to address this after I inform the front desk.

the hallway was dirty, the room was ok