La Quinta Inn By Wyndham IH-10 West San Antonio TX

Exceptional

The first red flag was at check-in when we were given a room key that still had the name “Super 8” on it. Combined with the overall appearance of the property, it gave the impression that this was an old motel that had simply been rebranded as a La Quinta without significant renovations. The exterior of the building looked run down, and the pool was not inviting at all. We had planned on spending some time swimming after a long drive, but the condition of the pool made us decide against using it. Inside our room, the ceiling had obvious water damage stains, and the air conditioning unit had visible tobacco residue, making it difficult to believe the room had been thoroughly cleaned before our arrival. While the room was adequate for sleeping, it did not reflect the quality shown in the online photos. In our opinion, the pictures are misleading and do not accurately represent the current condition of the property. We chose not to request another room or speak with the front desk because we were exhausted after our drive and were only staying for the night. However, looking back, I believe it’s important to share our experience so others can make an informed decision before booking.

Ff

Always clean and very quite N/A

Exceptional

Exceptional

Bad

Mucho drogadicto dentro del hotel y siempre olía a marihuana

Bad

Hotel is in a very good location but it needs to be maintained well. And it's a nice size property. I hope they just start cleaning it better and maintaining the building. The price was fair, but I had to get another room.The first room I got was in very bad shape.

Good

Nothing This place does not look like the pictures at all. It is not a hotel. It is a motel. The key cards were broken and did not work properly. The doors did not lock properly, there was a smoke alarm beeping all night. The AC vent was loud and broken. , There was no breakfast other than the waffle maker, crackheads were all around the area, and did not feel safe. The sheets were very uncomfortable. I thought I could drown the noise of outside with the tv but the tv did not work.

Nothing This place does not look like the pictures at all. It is not a hotel. It is a motel. The key cards were broken and did not work properly. The doors did not lock properly, there was a smoke alarm beeping all night. The AC vent was loud and broken. , There was no breakfast other than the waffle maker, crackheads were all around the area, and did not feel safe. The sheets were very uncomfortable. I thought I could drown the noise of outside with the tv but the tv did not work.

Exceptional

El personal poco empático....

Didn't have an issue with the property.

Superb

Bad

Everything was awesome

Bad, with roches

Bad, with roches

La puerta principal no cerraba correctamente Una de las persianas no funcionaba

Disappointing

Bad

Bad

this place was horrible I got it for 4 days it was miserable I couldn't sleep cause of the roach's it was dirty never again .I would not recommend this hotel to anyone.

By I-10 Shabby, smelly, ill-kept.

Terrible hotel. I wouldn’t recommend it at all to anyone. I had not seen the reviews. If I had, I would have not booked this hotel. The first room I was given, the floor was all broken and there was no security lock on the door. I was moved to an another room which didn’t lock and a part of the restroom wall, was missing. At that point , we decided to just leave to a much better hotel. Never again would I stay at a La Quinta Inn. Especially that one. La Quinta Inn by Wyndham.

Please clean the property

Blankets were dirty, the room smelled old and had walls broken. Wouldn’t stay again.

The room we received was reallt unpleasant.

The floors in the room, doors, and closet doors were really dirty. The AC barely worked it was really hot the majority of the night. The front desk people will also keep your deposit for any lil reason. We will not be staying here in the future. They also had almost nothing for their complimentary breakfast even though they were under census for customers staying there.

Good location and clean rooms. There was additional pet fees and deposits not previously disclosed. The pool was dirty. The front desk staff was okay. Will not return.

None ok property no issues

I had issues with ordering on doordash here. Some reason its like a dead zone and took the guy somewhere else. I noticed in the rooms some places really need patch work. I use to work with hotels... they should know better. The remotes on the tv are difficult to use. I have to press HARD! And in an angle. The breakfast was just waffles, cereal, and bread. No proteins.

Estaba todo en mal estado

cheap motel for one night stay

Front area seemed clean. However, sidewalk was broken & the stairs to the unit were dirty with trash everywhere. The unit floors were sticky & dirty (it looked like the tried to sweep, but stuff is stuck to the floor & corners had trash). The shower ceiling was coming apart & both towels had stains. Would not stay here again.

We went to our room and the TV had a big black line on the screen ; we took a picture of it just in case ; we talked to the manager about it and he offered another room; the other room didn’t have a working AC. We decided to leave and I asked for a refund, the manager said he’ll give us credit. We ended up going to another La Quinta but we made the reservation directly with the hotel. I am still waiting for the refund .

Sheets were stained and found hair in the sheets when pulling back the cover. There was a gap between the bottom of the room door and the ground which could cause bugs the crawl inside. I had to squeeze a towel into that space to prevent bugs crawling in. Fire alarm appeared to be ripped from the wall leaving exposed wires. Mold on the ceiling in the shower. Breakfast was below subpar. The waffle mix and syrup tasted watered down. Juice machine was extremely watered down... might as well not even be there. The only positive about this place is that it's right next door to a Starbucks. I bought a coffee and got the heck away from that dingy property!

That hotel is falling apart. The ceiling inside the room looked like it was about to collapse, and it smelled damp and moldy.

Me as and an independent I'm not going to humor this section. I have no words. Id definitely stay at other hot spots globaly if I could only get out of this county. All in all out of ten is as good as any in the region of San Antonio TX.

We booked this hotel based on proximity to our medical needs. We have never stayed at a La Quinta before and we won't again. This hotel has a good location, booking was simple. If you want clean or have an expectation for things in the room to work this is not the hotel for you.

This place is dark and dirty. I had to leave the same night. Luckily I was refunded my stay. If your traveling alone or with kids, I would not recommend this place it seems very unsafe.

Worst La Quinta I never see

you get what you pay for. the rooms had a mildew odor. the place needs lots of cleaning inside and outside. there are groups of homeless people hanging around the property. It gets really loud all day everyday that I stayed. The staff was at least nice.

Good hotel reasonably priced

Absolute horror show! Arrived on site and showed to our rooms both absolutely stunk of cigarettes. No idea what the 40 dollar deposit is for if some of the non smoking rooms are in that state. Was shown to another room right outside the ice machine. The ice machine was so loud nobody could sleep through that even with the door shut also the security lock on the door didn’t work. We’re shown to eventually our room which had the fire alarm pulled off the wall and exposed cabling. Managed to sleep the night despite one of the pillows having an awful odour to it. Woke up to have a shower ran the water to find yellow residue coming out the tap so that’s a no go. Also the bed looked to have stains on it which we only saw once we left. Went down for breakfast and the lack of options was a real issue. Ended up not having breakfast at the hotel. Felt very dismissed by the hotel staff when we had an issue with the room. I think some customer service and manners lessons are needed. An awful stay wouldn’t recommend to anyone.

Added extra fees for 2 small dogs that was additional to deposits. Terrible experience

Easy parking floors were dirty which made it an issue since I was traveling with 2 small children

Very satisfied

Esta a un lado del freeway por lo tanto toda la noche hay mucho ruido de los vehiculos. La habitacion muy sucia, los muebles llenos de polvo, sabanas y almohadas sucias y con cabellos, piso muuuy sucio, refrigerador con moho. El aire acondicionado casi no enfria y hace mucho ruido.

It was alrighty went smoothly juat be prepared to leave a cash deposit when you check in

No

good staff

Yes there was.

First, there was a moldy waffle left inside the microwave, which was absolutely disgusting and made us question the cleanliness of the entire room. The phone in the room didn’t even have dial buttons, so contacting the front desk wasn’t possible. On top of that, the room was extremely cold and the heater did not work at all. To make matters worse, the guests in the room next door were very loud and partying late into the night, and there was no way to report it. Overall, this stay was unacceptable. We couldn’t even stay more than two hours. Definitely not worth the money or the inconvenience.

There are a few gas stations, restaurant an a Wal-Mart.

Deposit required of 40.00. , room felt unsafe as door wouldn’t close correctly. Room smelled like urine and bed comforters dirty. Restroom had moldy walls and had words written on the walls . Reminded me of an old gas station bathroom. Also infested with roaches . Definitely do not recommend.

N/a

The door lock was broken

For a quick budget trip it 👍. But arrive with above expectation.

Clean cheap room. Just what i was looking for.

The door lock in my room was broken and didn’t work. The door itself looked like it had been kicked in. The room was not the cleanest. Outside of one of the room's someone was feeding cats there was food all over the place, it was dirty and it smelled. The front desk was nice enough to change rooms but I do not recommend staying there. It over all looks like they rent the rooms like for extended stays.

Fatal el cuarto ya estaba muy viejo, la silla rota, el baño le faltaba mucha limpieza.. y apestaba a marihuana.. una remodelación no le vendría nada mal.

The whole property is in bad shape. Electrical wires hanging down in stairwells. Dirty is an understatement. Literally the definition of a roach motel. No WIFI.. The pictures don't depict the condition. I had to make a last minute reservation, and after seeing the condition I asked for a refund. No refunds for unstayed in room. I literally walked in my room and walked right back out! Do Not Stay Here!!!! Way better and safer options available. Do better LaQuinta!

Room had holes in the wall, trim was coming off. The breakfast they had was only like cereal and waffles, no hot breakfast. Staff was nice it was just the hotel needs some love.

I even told them to keep my room money; but my dogs2 I paid for, but we’re not there yet, and would not give my money back.

Floor was dirty walking on it barefoot left your feet black with dirt. Breakfast in reality was 1 waffle maker and some bread very disappointing

The room was dirty, had food on the floor, broken glass

We were told we would be charged a $40 fee for the chihuahua we had with us, plus a $40 refundable deposit. We were actually charged $40 + $80. (Thankfully, the $80 was eventually refunded.) They originally told us both our rooms would be upstairs, but then they put my mom and her dog in a downstairs room that was obviously not normally rented out. There were missing and loose tiles (Mom tripped over them 3 times overnight), not all the lights worked, and the coffeemaker didn't work. Additionally, the staff was not friendly.

The first room I had water penetration in the bathroom. In the middle of the night I got up to use the restroom and stepped in something wet. I only hoped that it was water and not something else. Upon further inspection I noticed that many of the floor tiles were cupped and separated indicating this was an ongoing problem. The next morning I went to manager and he took a look and stared at the problem as if it was the first time he were seeing it. He was very accommodating and offered me a different room, which I took. However, that one had its own concerns; no hot water for shower, and the privacy shade on the front window would not go down all the way.

Area seemed very unsafe

Horrible the floor planks were lifted off the ground the shower was dirty the bed was not suaves to the wall really dirty and dusty

I did not stay for breakfast

After I paid they tell me the deluxe room was upstairs and he put us in smoking room that smelled like an ashtray and infested with bedbugs

Parking eas great. Room was cute but eas dirty. Walls had smears of "stuff" but beds and bathroom clean! Ample lighting which i loved!

Great service

The whole room look disgusting from the beginning. Normally La Quinta hotels are nice and clean. If I could upload pictures on here I would. Never in my life would I thought I’d find feeling bed bugs. Terrible experience late at night with my kids just to have to run out in the middle of the night. Had to find the next hotel available. Customer service was the worse when I tried telling them about the issue. I guess it happens all the time bc “Gary” seemed pretty calm about it!

Room was horrible we left but the manager was really nice about it and refunded our money

It was great

The phone did not work. Everything else was ok.

Its the worst the staff is rude very disrespectful the manger she is jst as bad as hef employees they get upset when u ask them for help cuz interfere with them sitting on there phone the rooms are completely filthy this place mskes whyndam look real bad all the way around

The room was discussing dirty and staff was rude i had to buy my own cleaning supplies jst to clean it it was gross

The room should not have been given out considering its condition. i.e. the window shade was broken, no iron or ironing board, a knob missing off thr closet door, loose/missing slats in the flooring, a hole in the wall where the door had been pushed open. Also the night male staff member was very rude to my daughter. I eill not stay here again or recommend this property. Cannot believe La Quints or Wyndham have their brands associated with it.

It's an older motel. The rain gutter had fallen and just left on the ground, looking broken and dilapidated. At night there were guys hanging around outside, cursing and smoking. Will not be staying at another La Quinta again. My husband was also very disappointed.

People where nice an clean rooms

The room was not in a very clean. Beds were fine but the room looked like it was still under construction. Zorro was written on the bathroom walls.

Few baby donuts were kept. No other option of breakfast. Forget about their breakfast.

The hotel needs a lot more investment in upkeep, paint, better locks, and water pressure went out in the middle of the afternoon.

Very nice house keepers

Adequate parking. Room and bathroom are clean but dated. Wood floor, no carpet. Refrigerator was working but listed to the left. No iron and no hangers. Clean sheets and towels. Tried to take a dip in the pool, but pool was so cloudy. For one night to rest while on the road it served its purpose.

Roaches, dirty, shower curtain not hung properly so it does not close at all...soàked the floor.

Needs lots of updates, no ventilation in bathroom, the beds were ok, breakfast was only cereal and a waffle. They did have good coffee.

There were spiders n cockroaches in the beds n the restroom was dirty

The room had broken tiles, the door did not seal properly, and it was very humid.

Good staff

Breakfast is a joke Pic online are clearly old vs how it looks now

Love staying there

They say they are pet friendly, which they are. They say ADA animals - support animals are free from deposits - THEY ARE NOT! After providing proof that my dog was a service animal they said he was not and charged me a $40 NON-REFUNDABLE pet fee. I will file a complaint with the appropriate authorities here in Texas and Bexar County. And if necessary I will file civil actions against this La Quinta

The room was filthy. I spent several hours cleaning it when we checked in. It was missing the refrigerator and there was dirty underwear left from a previous renter. The pool was piss yellow. Yuck.

The parking was easy. A Mexican restaurant and a Starbucks was literally in the parking lot adjacent to the hotel which was very convenient.

Small beds

The facility has an unpleasant odor and the doors are in disrepair.

I will not go back crackheads crackheads and everything

Room had a smell they don’t clean the rooms right the area looks scary

We decided to leave. Now to get a refund seems to be a difficult.with a third party. I have pics of the room and the attempts of getting a refund.

The 40 security deposit that yall took from me was not expected and literally ruimed my palms

The hotel was fine, decently located in a good area. One concern of mine was that I left a very expensive item in the room and called them 2 hours and 30 minutes after I checked out at 11am. They responded saying there was no item that was turned in to the front desk and the cleaning staff had just cleaned the room after I left.

The breakfast was not anything except on small table. No where to eat. We checked in and was checked back out within the hour. Stains on the walls. Feces stains on the couch, holes in the walls, dirt on the second bed. It was so disgusting and dirty we left and booked elsewhere.

The pool was green. Looked like no one has cleaned it in ages.

Good location. Mexican Restaurant and Starbucks in walking distance. Breakfast only consist of waffles, cereal, bagels, toast, juice, and coffee. Room was very clean a spacious.

Friendly staff and clean rooms. No issues

service is great

We were not happy and will probably never use a la Quinta again if property are similar. Guess this is a franchise with poor representation of the name

The room smelled of stale cigarettes. The room was full of knats and mosquitoes and the floors were sticky. The bolt lock on the door was broken.

Understand it had been raining though pool water was green, lighting in room was awful. Faucet in tub was coming apart.

We stayed here for 2 nights. walking in to the room it looks nice and fairly clean but once you begin to walk around you see the dirt on the floor left by the housekeeping walking back and fourth . Breakfast was you default choice of breakfast not thing to fancy but tasted great its from