La Quinta by Wyndham San Antonio by Frost Bank Center

Great service and comfort.

It was very nice. Will stay again

The guy we checked in with was very helpful and did what he could to fix the issues…I needed an accessible room for my dad he is in a wheelchair chair and can’t walk at all and he switched it but we got down the hall the room was dirty. Dirty towels on bed chair and in bathroom. The sheets were dirty as was the bathroom. Then he moved us to a regular room the ac cover was off and laying on floor the bed sheets on one bed were dirty the toilet had hair and pee on it. Got late checkout (12) and the lady came banging on the door (1130) yelling at me saying ‘you know check out is today’ I told her yes & I got a late checkout as I talked to man early that mrg. Then I went downstairs to get luggage cart and she yelled at me again ‘are u checking out yet’ it was still 1150 I told her no and asked for a mgr and she kept giving me the run around. She was Indian or something all I know is I will never go there again.

I loved the service it was great rooms were clean everything was good

It was good for the price.

Clean room. Nice staff

The rooms need an update and better cleaning it is a good location it should be a better experience for the clients.

The room had a damp smell to it. We had to ask for towels multiple times for a 3 night stay, they only gave us 2 towels. The elevator would click and was slow to move. Could not use pool or gym due to how dirty and no maintenance. The restroom had mold in corners and the floors in hallway smelt damp from carpet cleaning. Breakfast had small number of choices to choose from .

Hotel was nice but my room was not as clean. Couldn't shower due to water not going down in the tub sheets where a bit dirty as I go to lay down there's a bag filled with something tucked inside with my bed sheets and as I go put my property away in a drawer there's a old baby bottle in there. Over all the staff and free breakfast was great.

Good location Very dirty

I can't recall anything negative.

Great service!

We stayed here because it was close to airport and where our wedding venue was near by. Staff was pleasant. Rooms were clean. And very important the AC was blasting very cold😁. My only wish was, if they would provide yogurt during breakfast. But, other than that. This place did the job.

Very clean

There were roaches. We saw them in the room with the lights on. I was terrified. I didn’t unpack, I went straight to speak with the attendant. Mind you, I was there less than 10 mins. He decided to “go check out the room” & proceeds to say that he didn’t see any roaches (as if the one we saw crawling up the desk area was going to wait for him, as he steps over the dead one outside the bedroom door). I asked if the hotel was infested. His response was, “call Expedia - I’ll authorize a refund” & that was it. Still no refund…

Elevator not working. Breakfast was low quality. Not enough towels even after we asked. Toilet clogged. This will never have my money again. They lost my business.

Our shower water pressure was very weak slow water from the shower

The shower needs more cleaning The bed sheet had stains the air on had a slight smell

Need a lot of attention rooms were dirty snd bathrooms gym have no ac trash all over the parking and the green sreas

The room was dirty, sheets had stains. When I was outside getting my bags there was a big rat running around the building . Trash all over the parking lot

The location was good for an overnight stay and easy access to the Frost Center. However, the hotel was dirty and lacking maintenance. There was black mold in the bedroom, blood stain on the comforter, all chairs in the pool were broke and missing bottoms. Breakfast was adequate and standard continental. Would never stay there again and would not recommend.

Shabby! Room did not have body wash. The shower door door not close properly so the floor got completely wet. Walls were thin. Could hear others talking. Carpets are old and filthy.

This place was ok. Needs a good cleaning and updating especially the furniture. It was a one night stay and the bed sheets were clean. The whole room needed a deep clean. Lots of debris in the hallway, dead roach outside the elevator, elevator floor needed a good mopping, the hallways were hot. Overall I would not chose to stay again.

no lo recomiendo esta muy susio. no hay javol para las manos. no papel de bano. en la noche estubo mojandose la carpeta por el aire acondicionado. al dia siguiente me cabiaron de abitacion un poco mejor. able a la persona de serbicio para un descuento y medigeron que el manejador no estaba y que regresaria en una semana y que les ablara despues de una semana para ver si me diera un descuento y no contestan asi que a sido una mala experiencia no lo recomiendo el desyuno muy malo.

Clean room a/c was nice cold

Stinky and ghetto . Very unprofessional. Very disappointed. Never staying again

The staff was friendly The shower was gross. There was black and red mildew everywhere. It appeared that shower had never been cleaned. The room had multiple patches in the ceiling for water leaks. And the room over all felt dirty and nasty.

First time having a bad experience with a front desk. This lady forgot her name was kinda impatience. Maybe don’t bring your problems from home to work.

Good None

I liked that it was close to where I needed to be. The rooms were disgusting! The floors were dirty, hard and smelled. The walls had holes and stains. The beds were dirty with other people’s hair in it and sheets were stained. The ceiling had a huge spot hanging, that looked like it was going to cave in. The pool was not clean but opened. We got out of there quick!

Not good experience

The room was hot even with the AC on 64. The breakfast was powered eggs at 830 they ran out of food on sat. Went out for breakfast on Sunday. the rooms smelled of the food that others had delivered.

Nothing 1. The room smelled bad 2. Breakfast, the 3days I stayed I had to ask by 730 am if anyone was going to refill eggs or waffle mix 3. I had to request housekeeping and still no one showed up 4. Customer Service there they never knew nothing no information nothing 5. I booked 2 rooms and I had to share my room with the other party and have my kids sleep on the floor because they we full capacity

Room never got cleaned while we were there . Had to ask for clean towels and took out my own trash. Ac in the room seemed not to work good

The breakfast was okay but the facility in general was very filthy. When I went for hand sanitizer there was none. The cleanness could have been better. Our room was filthy I can tell they hadn't vacuumed theres was a cockroach in the corner of the room. Hairs on the floor. Chips in the backboard. The bottom boxspring was dirty and had a cigarette stain on it. The restroom floor also had dust and hairs. The elevators floors were sticky. The pool a lot little trash and hairs floating. Room 201 was gross! and our TV never worked.

They haven’t kept up with the place. It smells everywhere you go. Marks around faucets and knobs. Sink and tub weren’t clean either. The curtains are falling apart, chair and carpet also has stains everywhere. We came on a short trip from Dallas and left early because we couldn’t stand the smell and uncleanliness.

Unpleasant front desk staff. Hotel is run down not to La Quinta standards. A/C made me stuffed and sheets were itchy. For the price would never go back.

That it was close to the Alamodome which made it easier to get to our concert Not very clean and there was a roach in our room. When we told staff they just told us that there would probably be no more roaches. Also half of the floor was wet from the ac unit leaking

This hotel is seriously a health hazard. We changed rooms twice and both rooms were a 0/10 in cleanliness. The pool was equally as disgusting - although the water had a strong chlorine smell the pool walls were deplorable. Mold all over the bathroom tub, we saw a small crack roach in the tub too, urine around the toilet, I’m sure it was vomit on the bed skirt… disgusting! I had to make a trip to Walmart for my own cleaning supplies to at least wipe down the common spaces. Management refused to give me a refund if I canceled.

Front desk was polite; but the pool was not clean, the tub had a LOT of hair on the drain stopper, behind the night stand was really dirty I assume it hasn’t been vacuum for months, the window curtains were dirty, the gym was really hot the thermostat was set on 80 degrees. I’m sorry but this was the last stay here for me.

The shower had mold in it, the towels smelt disgusting and there was trash underneath the bed.

Nothing The room was dirty on check in and not clean for the entirety of our stay , there were some ones personal items left in the room, the bathroom floor came up black when I cleaned it , I fixed the sink. The shower smells of mold, and I had to stand on a towel to shower, and the peep holes had toilet paper crammed in them. It has a very upper crack side of twin feeling to it and I hated it

There was cockroaches in the room and wasn't very clean.

It was ok

The breakfast was small and dry and very few items Better staff to take care of customers needs they didn’t care about the way room was or overall care of hotell

Very run down and dirty hotel. Had roaches and a possible bedbug sighting in my room. Entryways and doors very dirty, trash and dirt in the doorways, dirty glass windows. Breakfast was ok. Powdered eggs but ok sausage. Weak coffee in the coffee machine. Room looked ok but the bugs ruined it. Would not recommend unless you like dirt and bugs.

I only had some eggs for breakfast, which were pretty good. I think the shower was amazing The room needs some refreshing up. There were holes drilled for a towel hook, but it wasn’t there. Also, it would help if there was a guide for the TV.

Cleanliness

Breakfast could be improved

Staff was nice and helpful 👍

Fast check in , nice room

Reservation was wrong and had to change rooms after 1st night. Stayed here several times previously.1-2 times per year. Never this bad. Had friends who left after 1st night due to not being clean. Barking dogs were an issue as well.

The hotel is in a great location, but it is in desperate need of a complete renovation and proper maintenance. The entire property feels old, dirty, and neglected. The most alarming part of our stay was that the bed nearly collapsed on my children’s feet. Thank God no one was injured. This place is far from acceptable and should not be operating in this condition. We were extremely disappointed and would not recommend staying here until major improvements are made.

Friendly staff

We found garbage under the bed the cards to room door kept malfunctioning one of the attendant was smart mouth

Nice place to stay.

The room was clean and comfortable and staff very helpful. The included breakfast made the morning run smoothly.

There was bugs next to the air conditioner, looked like they had been there for awhile. The restroom was not very clean, we had had no toilet, we had to go down and ask for towels and they would not give us any. The br

Unfortunately the hotel was absolutely dusty, and dirty not to mention that it smelled like marijuana and walking into the restroom in our room it smelled like urine.

I’ve stayed here a few times due to its location. This past stay was the worst one. Imagine finding out that you weren’t given fresh clean sheets on your first night. When I woke up in the morning I pulled the blankets off and saw that not only was there some blood on the bed but also 2 bloody bandaids that did not belong to me! That was so disgusting. Then, I’m not certain what made me look, but inside the a/c were molded crackers! Will definitely make sure to get a clean room the next time.

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The hotel was fine we stayed for 3 days me and my family and we slept good needs remodeling but by the way it looked they were getting ready to do it needs alot of things fix would I stay again for the price yes staff was pleasant

This place is disgusting and the staff is completely unresponsive and unhelpful. We need a full refund as we left shortly after checking in. The room smelled awful, the floor, walls, and chair were stained and dirty with a dried substance on it. The bathtub is extremely old and dirty; with what looks like mold in the creases of the wall and tub. The whole handles were rusted on the dresser. The TV was broken and we were told there was nothing they could do until the next day. There was a lot of dust in the room and trash behind the night stand. The paint and sheet rock was coming off the walls near the air conditioner. The walls were deeply scraped and scratched in several spots, the bed skirt was ripped with a hole in it. We went to check out and no one was even at the front desk. We had to use Expedia to get help to even speak to the hotel. We are still waiting on a refund. The hotel refused to give us a refund for the first night even though we left shortly after checking in. We were able to speak with corporate and were guaranteed a full refund, however the property is not processing it and continues to hang up on us.

Good experience .great room

Clean room, comfortable bed and great ac

Room wass good and clean g reat linen convenient location

Good stuff

The Television picture was very dark, I struggle trying to get the the bright enough to see but no luck on that..

The carpet was wet.they didn’t gave the room I choose because if t was flooded.found white sheets dirty on one of the beds.bat tub was dirty.

Room was dirty sheets not changed trash in the closet dog treats some other articles of clothing. Under the bed was coffee cups and water bottles. The bed itself was stained like it hadn’t been changed. There was a wet dog like smell in the room

No me gustó la propiedad no tenía ni javon ni suficientes toallas lo más mal que me cobraron 79.85 de mi tarjeta y ya van dos días y no me reembolsaron nada yo pagué con espidia por dos cuartos y ellos quitaron de mi tarjeta 79.85 como depósito y no regresaron nada las sábanas se miraban sucias tuve que poner una sábana nuestra arriba para no dormir en ellas las almohadas muy incómodas no vuelvo a rentar este hotel nunca mas

The staff were very nice and switched me to a first floor room with close access to the dog walk area.

A/c went out when we were asleep woke up to a hot room. I asked for additional towel and was given stained towels. The pool needs cleaning, there’s a buildup ring around the pool. Carpet smells like mildew. The room’s foundation by the window seems to be breaking off or it the carpet wasn’t seal right.

The stay was great! Will definitely be staying again!

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The room was very clean and immaculate. Tv had plenty of channels and it was quiet and peaceful.

Room smelled mildewy, breakfast was god-awful and I doubt I’ll ever stay at a Wyndham hotel ever again.

I always do a walk through and record the room how it is. The carpet seemed still dirty needed to be vacuumed 3rd light was out in bathroom and curtain was hanging a bit probably missing a clip .There wasn't a remote for the TV or any body wash or extra toilet paper but I did call front desk and the gentleman brought everything up to the room. Very fast and nice

This is the first time I have ever felt led to leave a review on a place if that tells you anything... There was food under the bed (not from us), the shower floor was dirty (we wore shoes to shower), the sink had built up dirt underneath where the countertop came over it, the curtains had massive stains on the backside, the bedskirts had stains, the windows had no screening (you could see straight in), the AC made the clothes I laid out in front of it wet, the walls had all different colors in patches... The first night we were there, we were awoken by the sound of a woman SCREAMING angrily at the top of her lungs at 4am. Nothing was said to her, but she finally stopped at some point. We also had our toilet stop working - we went to the front desk guy, and he told us to call the front desk (are you not the front desk???). Someone brought us a plunger in a bag and told us to fix it. The plunger had severe bite marks all over it (the handle was seriously almost bitten off). I plunged and fixed the toilet myself. Towels had stains. We didn't use any other amenities except for the ice, and it was very dirty. The road it is on was also awful. All in all, it was okay just to sleep, but I got out of there as soon as the trip was over!

I stayed at one of your compeditors down the road last year for SpaceCon, and long story short, I will never do that again. I checked in quickly with your outfit, the room was clean--coffee maker was missing, so I reported that immediately and it was quickly resolved--and the staff was friendly and great. I'll be choosing this place again next year!

The front end service was excellent. The breakfast was disappointing. I was expecting more verity to choose from.

Realy good place and confort

Las camas estaban sucias y los baños Estaban sucios

I was absolutely disgusted with our room. There were roaches, wall was sticky behind the bed, and the carpet was so dirty that my feet were black from walking on it. The pool area had torn chairs and they key reader for the entrance to hotel from the pool was not working. We asked management if they can assist us and said no, we needed to walk all the way to the side door.... when we asked for extra towels the manager was very hesitant and would side eye us.... horrible experience, never again.

This is the worst Hotel we have ever stayed at!!! Hands down! Motel 6 is cleaner and better than this place. It was filthy and disgusting! Downright nasty that we hardly slept! When we first walked in it smelt like cigarette smoke and notified the front desk, which did nothing about it. The air conditioner made a loud noise all night long! We had to shower with our flip flops on the tub was so dirty! A dirty plastic knife was under our bed along with blue rolled up tape, which means it was not cleaned at all!! Our bed sheets had hair in them, and the pillows were stained and did not smell clean! We had to put our shirts over the pillowcases just to sleep on something clean! You can see in the pictures I took of the room the curtains were all broken and hanging, the side table had not been cleaned and had food on it and even the outlets on the table lamp had not been cleaned! They had sticky food on them! Just dirty! Do not stay here! I am sorry we paid over $100.00 to stay in this nasty, dirty, disgusting, so called hotel!!

It was an OK stay. Rooms are pretty degraded, stains and marks on walls and furniture. Bed was comfortable and the AC worked so that was nice. Didn't use the shower. Won't be staying again.

Nice

The 1st room had water damage everywhere. The tub was dirty and paint was peeling. The hallway leading to the room reeked of urine. When I requested a room change, Avil, the manager on duty, asked that we don't touch anything in the room [which we hadn't, except for we all had to use the restroom, which is how we noticed the uncleanness in the room]. He goes up to the room to check then accused us of touching things in the room like the tissue, washing our hands and moving a hair dryer which was not true. We got placed into a different room where the tub was still not clean but we managed since we wouldn't be in the room much during our stay of 2 days. Also, there was a roach in the room. It's still there. Let me also add I was in room 220, across the hall was a couple that had a domestic dispute and there was blood EVERYWHERE. SHEETS, WALLS, FURNITURE , WINDOWS, MIRRORS.... for safety reasons, I'd be weary of staying in that room

Room was clean. Loved the bed, so comfortable. Loved the shower and appreciated being on the first floor.

Clean Room

Tips: Bring your own soap and shampoo. Shower before 8 am if you want a hot shower. Breakfast is fine if you like waffles, eggs, apples, toast, and cereal. That’s pretty much all there is. The coffee is not good. The property is relatively new but already worn.

Muchas gracias

The Front Desk man was Very Rude and Unprofessional! The Whole Property Smelled like Sewage! The Room Smelled like Smoke mixed with wet musty Carpet mixed with pets. I have Never Experienced Something like this at a hotel.

We stayed on 2nd floor, pillow cases had a stain looked like blood and white sheets had a red stain as well . Right by the ac unit floor felt like floor sunk in or rotten floor .

The first room we were given the toilet had been used and was dirty. It also smelled musty. The second room the dead bolt didn’t work and sheets look very old.

The room was fine and the bed was very comfortable. Only problem was the AC really didn’t work right.

I preferred variations in breakfast.

Limpieza buena

Room only had two towels, no laundry bag, but overall a good stay

Good location and good breakfast

Room was very clean and comfortable. Very spacious and really quiet. I would totally recommend this place and definitely coming back!

Great stay

The team was helpful with my case and agree to help me out.

Pictures are deceiving, while the hotel looks new from the outside looks can be deceiving. Our room had some mysterious substance on the ceiling and walls that looked like blood. The curtains had holes all over, hotel had an extremely strong smell of mothballs. There was hair in the shower, if we could have just left we would’ve taken the loss and gone somewhere else.

Our double bed room was ok, the sheets were clean, well they smelled clean anyways, pillows were to small, my top sheet was worn nearly holey, the comforter was stained, the curtain would not close all the way around so the light from the outside was shining in my face at night so sleep was very limited, there was someone elses shoes under my bed and some trash, the skirting board could of been cleaned. Other than those issues I did feel ok here. The breakfast was lovely and fresh and the dining area was nice. The lobby is very clean and bright, and it features a mini store. You are surrounded by a truck stop and a truck wash, but it was very quiet. It seems they may be updating some areas. I think it would be really great if they cleaned and maintained it better and had an area where you can sanitize the gym equipment. Also, the tubs need some slip-proof stuff as it was slippery.

It was simple and easy and basic

The A/C in my room was excellent.

The housekeeper lady was very helpful and friendly

The check in clerk was friendly and the hotel was very quiet.

Everything was great !

Could not stay at motel. The room look like someone had just got out the bed and tried to make it in a hurry. The walls paint peeling, and the furniture was old and beat up like it has been moved around alot. It was pretty banged up. The bathroom had hair on the toilet and in the tub. Will not ever stay another brand of theirs. Also they did not give refund so money lost. I went down the street to holiday inn and it was great.

Clean, friendly, breakfsst was basic but good.

Overall disgusting only stayed 5 mins and asked for a refund

The exterior is nice but the interior needs alot of work. The shower drained so slow which is something that's been mentioned in previous reviews. This tells me the issue hasn't been fixed. The carpet is filthy and the walls are so dirty! Breakfast was decent and the location was close to several restaurants.

Room just seemed to need some updating, but overall, it was a nice hotel.

Clean rooms, staff is always there and friendly.

We like to stay in this location when we travel to San Antonio , its very convenient.

Clean and the location is convenient.

Yes soap in the shower dispenser was empty but everything else was nice

The hotel was good, but the road construction to get there made it difficult arriving in the dark.