JW Marriott San Antonio Hill Country Resort & Spa

Got there at 4pm to get check in for my room and was on hold until 7pm. I was waiting on the lobby.

The lazy river is only 3 feet deep so easy/safe to manage little kids. Another kid pool with small slides and shallow water was a big hit. Good family vacation for those with little ones. On site food options very expensive.

Uhhh

Very good

Very poor

Exceptional

Amazing place to stay and eat! Staff was so helpful and welcoming. We definitely come back.

Had a great time . Will definitely return. I do believe the food is over priced especially if you are traveling with kids. Other wise great property. The staff at the pool/ cabanas are great

Te hacen cobros no autorizados, se tardan demasiado en entregarte las maletas no quieren que sola te lleves tus cosas en el portaequipajes alguien tiene que llevártelo pero se tardan

The grounds were pretty The cost, the food options - very little gluten free options, the pillows were terrible!!!

Exceptional

The kids loved it!! Best weekend get away

Exceptional

Water park was good value for the money, cabana staff and a few of waiters very attentive. Majority of staff entirely unfriendly and unhelpful. Had a hiccup on our second night where we were mistakenly checked out of our room by the front desk and they “lost our reservation.” Breakfast buffet not worth the outrageous price tag, and grab and go breakfast was gate kept so hard even the staff didn’t know about it even though it was 1/4 the price of the staggeringly average breakfast buffet at cibolo moon (would check this out before going to buffet). Check-in was at 4, rooms were not ready until 5:45, for the price tag this is unacceptable, no compensation was offered. Hate to gripe this hard but for the price and the “luxury resort” label I’d say there’s a reasonable assumption of at least meeting if not exceeding expectations.

All facilities, especially the rooms, were immaculate. Very family friendly and numerous activities for families and adults only. Restaurants were amazing and offered great food and service. We’ll definitely be returning.

The family slides are fun. The kids love it and we all head a fun time. But stupid expensive. From room prices to food. For 3 nights you can book all inclusive and airfare to Cancun. So you have to really make sure you come early on the day you check in and stay as late as you can when checking out, to get the most out of the place.

Beautiful resort! Can’t wait to go back!

From the moment we arrived the staff was wonderful. The room was comfortable and clean, the amenities were excellent. We brought our toddler and 10 year old and they had a blast at the waterpark. We ordered room service for breakfast, lunch and dinner for the entirety of our stay and the food was always hot, fresh and most importantly delicious. The kids and adults loved the pizza from the pizza restaurant downstairs as well. The cleaning staff made sure we always had fresh towels and it was appreciated. The bellman that helped us with our luggage cart at the end of the stay was so nice, he heard my toddler ask for chocolate chip cookies and he ran to go get him some for the drive home. Thank you so much Arthur! We are looking forward to our next stay!

Exceptional

Under construction all rooms are getting remodel but we got newly remodel room

We loved the water park area. My kids had a blast and it wasn’t overcrowded The room was really nice, comfortable bed pillows and shower. The water was hot in the bath and shower! Something I need when I stay anywhere. Great experience overall. We had dinner at Cibolo Moon. My kids got the buffet and I ordered the salmon and Brussels sprouts.

This property never disappoints. Always well maintained and well managed.

The lazy river, piña coladas, beach for the littles and the pizza. Had to wait in line 30 minutes to register, we waited 1 1/2 hours as the room was not ready at 4pm. Waited for another 1 1/2 hours for our luggage and requested/reserved pack and play to be brought up to our rooms, and by the time we went down to lazy river-it and the bar were closed. We lost one whole vacation day! Carpet in rooms were old and patched. Beds were so hard and uncomfortable. Some people at pools had snacks and yeti type cups that were not allowed, I would have like to have those items during my stay!

The location was great. Overall cleanliness was not great and also i got double charged for one of the rooms and even though I have been following up for three weeks with Booking.com still there is no resolution.

The water park was great fun and staff was attentive. We did not expect to pay extra for glow golf and had to fight for tubes at peek times but had a wonderful time overall

Clean room,staff

Property was huge, but very well maintained. Yes there was construction but we never heard it. Water park was very fun, and yes it was crowded Saturday, but we were still able to enjoy all the amenities. Hotel employees were all wonderful and very helpful. Room was a nice size and bed was very comfortable.

Exceptional

Very good

Food and drink very expensive although breakfast buffet was very good. Pizza shop also good. Food generally very salty. Water park prices high with automatic service charge. Staff very friendly and helpful. Compared to other resorts I have stayed in I would say it 3 to 4 star

I took my 3 grandchildren here and online the water park looked way larger and more spread out. This entire resort is geared more for younger adults. Arcade was crap!! Only 2 pool tables with the large amount of guests was not helpful . It was way too crowded to relax and enjoy anything .

It was great Nothing

Exceptional

Awesome staff

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Na

Major remodel happening while we stayed and it definitely needed it. Tons of upkeep issues everywhere which os sad cause we have gone to the hotel every summer for the last 6 years.

great

Exceptional

The hotel is amazing!

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Very nice facility outside of the hustle and bustle of the city. The room was clean and large, the staff were friendly. Plenty of free parking. There were numerous restaurants and bars. The pool was amazing, there were not very many people as we were there during the week but heard it can get quite crazy on the weekends. The only negative comment I had was there was construction going on for 1/2 of the hotel - refacing I believe and when we go there were told that there would be construction noise between 8-5 every day, and no water available in our room the first day after 8:30. It would have been nice to know that before we got there.

The room was amazing & newly renovated. However, due to renovations we did not have access to our balcony. We loved the waterpark & several dining options at the resort! The ice cream bar & Starbucks made us happy. We will visit this resort again!

We had a great time, staff was great, food was delicious and never left the site.

Nice amenities and pool

It’s a huge place and great for families. I feel like it was just too large for us. Our daughter got lost and it’s just difficult to get around. We prefer the Hyatt Hill acountry, but maybe it’s because it’s 1/2 the size with same amenities. It’s a beautiful spot and gorgeous hotel, just prepare for people everywhere.

Exceptional

Rooms are always awesome love the beds, bathrooms and breakfast we always do Starbucks! Great amenities overall and Riverbluff the best!

Wish they offered all around discounts to Marriot Rewards members. My husband and grown children have been playing golf for years and would have loved to played golf but the price was ridiculous. I will say the staff wasa mazing and friendly!

Staff was very accommodating. The resort was very nice and clean with plenty of food choices. I think it was a little over priced.

Brought my grandchildren for 3 days because of the water park but unfortunately it was closed due to the weather. Spent a lot of money with little to do.

Clean, helpful, and friendly

Every time the checkin has been quick and no lines but this time it was an hr wait….maybe just to be prepared a little more

Always great! Been coming for 15 years.

Great resort! Cabanas are worth renting in front of the pool ! Super clean and a lot of activities for the kids

Waterpark, bathrooms, variety of food options, cleanliness I booked 2 rooms through Booking.com, only 1 room was reserved. Became a BIG issue trying to get a 2nd room at last minute on same floor !!!! VERY disappointed and frustrated. Will be calling to make sure Im not charged by Booking.com for the 2nd room. My confirmation from Booking.com does show 2 rooms, but hotel only got 1 !!!!

The room was clean and the property was very nice and pretty loved everything about it

Excellent place to spend a long weekend with the family of all ages.

The check in took almost 45 minutes to a hour which seems less than ideal. They only had one person checking people in for this huge resort. As patient as we were being that was a major issue especially upon arrival. The rest of our stay was good and we had a fun time!

Amazing resort!! Staff was friendly. Room was clean. Water park was fantastic! We loved it and plan to come back!!

Excellent food

The staff was pleasant and helpful. The weather didn’t cooperate so we unfortunately would have enjoyed ourselves more had we not been victims of another week of near-biblical flood.

It was awesome water park was great for out grandchildren we had a great time

Very nice place and room is large and comphy but the construction was way too loud and noisy. Sports bar had great burgers but service was extremely slow, the TVs were on full blast (volume), so we could not have a conversation at the table. Loud enough that we could hear the waitress speak, either. Each night we’d hear screaming girls running up and down the halls around 11pm, which was annoying. We did see several obnoxious teens by the pool, play fighting got out of control and one person hit his head hard on the concrete edge. I just kept my headphones on to drown out the nonsense. It was a cheap hotel (we booked months in advance), so I wasn’t surprised that it wasn’t a four star resort. We usually go to places that are twice as expensive but incredibly quiet with a large adults only area (pool and hotel floor). Overall it was a good trip and recommended if you are okay with the issues I stated above. I’d strongly recommend not going on a Friday night and Saturday since it was way too loud and busy with several conferences going on.

In addition to construction on half of the resort and one of the common areas, the water park was in desperate need of a bottle of bleach and a good pressure washing. Bandaids, algae, and water that felt “thick” from the amount of sunscreen contamination made it significantly less enjoyable. This was also the second consecutive year that the property has messed up the room reservations for our group. Even though we’ve called a few days early to confirm connecting rooms for our large group, when we have gotten there to check in the reservation has been changed. They’ve told us they can see the notes clearly indicating the intention, but that something had been changed in the system without explanation. This year, the change cost us the upgraded room we had been promised. In a 3 night stay, housekeeping never serviced our room. The only time they stopped by was at 6:00 pm on one of the days - while we were getting cleaned for dinner plans. Overall, just a huge, preventable bummer from a property that used to feel truly special.

Overall exceptional. Comfortable, clean and we enjoyed our stay.

We would like to thank the entire team the check in clerks, the cleaning staff, the amenities staff, and especially the valet team. The valet team got us in and out very quickly every day which helped with our 2 year old from throwing tantrums since he is still working on developing his patience.

My family and I really enjoyed the resort everyone was so friendly and helpful we are definitely going back again!

They gave us a room that they are currently renovating we had no access to balcony, room was far away from everything. The breakfast is over priced, had spoiled milk.

Amazing hotel and clean whe

Everything about it was amazing!

Good staff

Great family resort! Our family loved the pool and amenities.

Everything was perfect ❤️

Excellent

Clean rooms, excellent courteous staff, great water rides and awesome Lazy River.

All pool chairs reserved, even if unused. Noise from construction.

Staff were all helpful and friendly. Resort is very family friendly. Kids had a blast in the pools, lazy river, and water slides.

Me and my Son went for a quick getaway and really enjoyed it. Very family friendly. We stayed a Thursday-Sunday. It was definitely better on Thursday crowd wise because by the time Saturday came it had got packed! I would suggest getting to the pool area early to have a lounge chair, but other than that we had a good time and I’ll be going back! And love that there was a Starbucks onsite!

The pros: helpful/friendly staff/clean pools/clean rooms The cons: half resort is under construction right now and the construction is loud, and the property is so packed with people on weekends - it's hard for the staff to maintain clean property grounds - lots of empty glasses and trash left around

The hotel was not very clean, I got to my room about 5pm and at 11pm there were still the same wine and drink glasses on the floor of my hallway. Every trash can and table also had wine and drink glasses left on them. My concern was just the glasses in the floor throughout the halls because of all the children. Lastly, while in the pool, a waitress came to share that it was “last call” and took someone’s order. I attempted to place an order for my family and she responded with “um, this isn’t my section” which left me puzzled considering she just took the order of the lady next to me. We went Father’s Day weekend so maybe we will have a better experience on a non-holiday weekend. My children did enjoy all the amenities.

We had to switch rooms bc our original room smelled like sewage. The rooms were outdated and dirty. The pool was absolutely filthy on Memorial Day weekend.

The Front desk employee was slow, seemed confused and in general very inefficient. The room was avergae at best and the view was lackluster. The grounds and pool area were okay.

Our stay was 4 day with family of 4. The first two days we had to go through three different managers to get our room cleaned! We were told first time reached out, previous to management conversations, that they were not "prioritizing already checked in rooms, only prioritizing rooms that had been checked out as that was more important ". Mind you we had 3 adults and tween in our party so cleaning wasn't optional for our party...with a $520 price tag each night. It took 2 days to get to finally get our room cleaned after basically begging for it to be done. Amber, front desk manager, finally took care of us and got us on schedule last two days with a $150 comp on bill. Once it was finally addressed room servicing was great and very tidy! Food at 18 Oaks was amazing!! Cannot recommend enough! Be sure to book on OpenTable for reservations as walking in isn't viable option to guarantee a table.

Golf course had a great layout but the upkeep was worse than a municipal course. Weeds everywhere, poorly maintained fairways and tee boxes. Wouldn’t ever play it again. Paid 380 per player wouldn’t play it for more than 75

Excelente lugar muy amplio y limpio los restaurantes muy buena comida aunque caros pero todo valió la pena

There was a bat in our room . A bit scary and totally unexpected.

First of all, we were not made aware that the majority of the resort was under construction and that between 9:00 am and 5:00 pm, there would be nonstop construction which meant jackhammers vibrating the entire resort. I understand that remodeling is required as I’m a contractor myself but a warning would have been appropriate under the circumstances. And maybe the fact that our flights were delayed and we didn’t arrive until 4:00 am didn’t help with the waking up to jackhammers at 9:00 am. And an afternoon nap was out of the question… Secondly, there’s no free WiFi in the rooms unless you sign up for their program and book directly through their site. We booked our trip through Expedia so we had to pay for WiFi. Motel 6 has free WiFi… Another issue is the fact that there’s no snacks after the gift store closes. My family wanted some snacks (chips and candy) at 9:15 pm, but was told we were out of luck. And the drink machine on our floor was out of drinks. Most disappointing part was the $140 t-bone that I ordered at 18 Oaks. Worst one I’ve ever eaten. Ordered it medium and it was well done with zero flavor and 69% fat, didn’t even look like at-bone. We did enjoy the pool area and the breakfast buffet. Room was clean, bed was comfy. All staff was friendly and helpful. However, I would not stay again, but would get the day pass for the pool area.

The food I thing you be working on it because is not good for the price

I have been a visitor to the JW since 2014. While it’s great and I mean fantastic place to be with young children, I have noticed over the years that the property has become increasingly overcrowded. You pay a lot for the amenities and I understand that; the property itself is beautiful and that costs money to maintain however, there are just way too many people. So if you don’t mind feeling like you are at an amusement park this is a perfect place to stay with your family.

ABSOLUTELY AMAZING!

Bathroom needs detail cleaning off molds. Food was good. Just not used to paying for nightly parking… been to several resort where parking was free

In the past, only the cabana area required an upgrade, which seemed fair and reasonable. This time, however, it appeared that nearly a third of the standard loungers in the common pool area were also reserved for upgraded guests. Considering that room rates have already increased significantly, I found this change disappointing. One of the attractions of staying at a resort of this caliber is having access to its amenities without feeling that more and more areas are being restricted behind additional fees. I have always enjoyed staying at this property and hope management will reconsider this policy, as it negatively impacts the overall guest experience.

Hotel was very well maintained and staff was friendly and helpful. Kids loved the water park the most.

We enjoyed all in this hotel .

Unfortunately, we will not return.

Overall the stay at this resort was amazing. Food was excellent and customer service was great.

Great resort.

However, for three days, I had to call to get our room cleaned and towels replaced. We left in the morning and when we returned 4 or 5 pm, our room was not done. We did not have the “privacy” sign on the door.

This was a weekend getaway for my wife and I celebrating our 24 year anniversary. The staff was very friendly. The place was very clean from what we experienced. We definitely will be returning.!

The staff were friendly and helpful especially the concierge, valet, pool, bar, and reception teams. It is a great place for family with an excellent variety of amenities and activities.

Amazing location, great amenities, always a fantastic time

This was the nicest vacation. Everyone is nice, helpful, the hotel rooms are clean and I would visit again

Highly recommend staying here. From check in to check out everything was great! Exceptional service, clean and great activities. We really enjoyed playing golf and floating around the lazy river!

This place is out of this world. Food and drinks are a lil in the uppper side of the price scale. but besides that, it was a great stay.

Everything was amazing and fun. 10/10 will be coming back.

Very family friendly!

Everyone is super nice and helpful definitely plan on returning this summer

Lots of staff alway Curtis and helpful.

We will definitely go again. Lots of activities going on inside and out for families. All the staff were friendly, welcoming and helpful.

Definitely looking for other options for our next trip.

My family and i had amazing time. Everything was perfect. Looking forward to next visit😍

For the price we paid, the experience didn’t feel worth it. The staff were not very friendly, and overall it didn’t meet our expectations. I wouldn’t go back, it felt quite overrated

It was great the kids had lot of fun

We have stayed here a few times and were sad to see it’s original rustic style changed to a modernized look. The rustic style was one of the reasons we enjoyed staying there. We came for spring break and some of the amenities were not guest or weather prepared. The game room had all out of order signs but only two or three games at most working. The outdoor lounge area only had two heaters set up and there were pipe leaks dripping onto the giant checkers play area making it a hazardous mess. Our room, hallways and lobby area were pretty clean. The staff overall was great and Daniel from the poolside waitstaff was awesome and friendly!

Enjoyed that it was secluded and safe environment for my kids to get some independence. The staff was friendly. My kids thoroughly enjoyed going down and getting their own breakfast on Saturday - the staff was helpful for them to learn how to charge the room too. Would come back in a heartbeat. Maybe next year!

The rooms were cleaned and the staff engages as you pass them. Family friendly with lots of activities for the kids to do on the resort. One of the slides at the waterpark was down so we didnt get to get on it during our stay.

The staff were all exceptional. The room was clean and comfortable. Our only complaint was the pool area. The adults only pool area hot tub had dead bugs floating in it and so many leaves in the main pool. I would think charging what you charge you would have a full time maintenance/ groundskeeper skimming the pool and hot tubs a couple times a day.

Very nice property with good amenities. Rooms are a little pricey for the room you get. Be prepared for the resort and other fees added at checkout.

Outstanding!