InTown Suites Extended Stay San Antonio TX - Seaworld

Staff was very friendly

Superb

Exceptional

I went to ask for help with the cook top and it was fixed in 2 hours. The same when I had trouble with the cammode.

I went to ask for help with the cook top and it was fixed in 2 hours. The same when I had trouble with the cammode.

The manager was nice Bed bugs I only stay a part of the time I had bite marks all over me I documented it and am taking to a lawyer I was asked to get my belongings and leave if I didnt want to continue to stay in the same room , I wasn’t offered another room. would refund for the remaining 6 days I had mind you I work every day don’t get there till the office is closed I have to take a day off from work to handle the problem i also brought them the the bugs shedded skin , will never go back. People banging in peoples doors roaches everywhere

The manager was nice Bed bugs I only stay a part of the time I had bite marks all over me I documented it and am taking to a lawyer I was asked to get my belongings and leave if I didnt want to continue to stay in the same room , I wasn’t offered another room. would refund for the remaining 6 days I had mind you I work every day don’t get there till the office is closed I have to take a day off from work to handle the problem i also brought them the the bugs shedded skin , will never go back. People banging in peoples doors roaches everywhere

They run a pretty tight ship. Very organized. Gotta extend for increments of 7 days because the daily rate is more than double so make sure you make your reservation duration is precise if staying less than 14 days but more than 7. Really good value compared to almost any 2 start hotel if staying for 7 days or longer.

The property is poorly maintained. From the moment you enter, you are greeted by a very strong smell of urine throughout the hallways and stairways. The overall condition of the hotel is extremely disappointing. Rooms are not cleaned daily—they are apparently cleaned only once a week. Even when they are cleaned, the housekeeping is far from thorough. Towels are not replaced, and bed sheets are not changed. The room itself was in very poor condition, with old, scratched, and deteriorating furniture. The air conditioner is extremely old and makes such a loud noise that it is difficult to fall asleep. The mattress is also in terrible shape; it is so worn out that you can actually feel the metal springs poking into your back. The bathtub and commode are dirty, and the cleaning lady is careless, she does the bare minimum in a very short time while spending the majority of her time gossiping with another cleaning lady. Everything about the property feels cheap and poorly maintained, yet the hotel presents itself as though it were a four-star property and charges rates that are completely out of proportion to its actual condition. Given the state of the hotel, I would personally consider it worth no more than $20 per night. The staff are busy in increasing the rate without any apparent reason, rather than addressing the numerous maintenance and cleanliness issues. Not recommended.

Exceptional

A very comfortable and cozy place to spend family holidays

loved my stay! zero complaints ! 10/10 .. staff was very helpful and friendly . shoutout andy for the help! room was clean and had everything i needed . would definitely stay again .

It was a really nice room. Until the ants came in. But. I sprayed ant killer and got rid of them. They were sugar ants. Other than that it was nice and c lean.

Very good

Clean , nice staff , quiet , I will be back

It was very hospitality experience staying at the hotel room.

Everything good thank you so much

Want to thank JENNIFER and TONY for helping me with a room downstairs due to my swollen ankles and legs. Keep up the great customer service .I recommend the InTown suites for your extended stay .

Dirty room, Insects are in Kitchen and Bathroom and everywhere..

Very good

I caught the housekeeper going through my personal possessions a few days in a row. Also, she forced a cleaning service on my clean room and forced me to leave, "that's policy" she said. But she clearly cleared the next room with the guest in there. ? I'm disappointed and requested a bottom floor, the front desk placed me on the 3rd floor and there is no elevator so it was a nightmare. You get however much toilet paper they allow and one towel for your entire time, regardless according to the front desk. And someone bangs on the door at around midnight. Also, the trash is your responsibility according to the other front desk. The gentleman was no help, literally. This property hides their trash cans for their personal work use and guests are to walk to the dumpster. Don't use their vending machines, I'm still awaiting the refund from one snack, one week ago...?? Really, to have my personal property prowled through and stolen. To be mocked and mistreated after I paid to be there. To have to do their jobs, protect myself from them and pay them. Save yourself.

I caught the housekeeper going through my personal possessions a few days in a row. Also, she forced a cleaning service on my clean room and forced me to leave, "that's policy" she said. But she clearly cleared the next room with the guest in there. I'm disappointed and requested a bottom floor, the front desk placed me on the 3rd floor and there is no elevator so it was a nightmare. You get however much toilet paper they allow and one towel for your entire time, regardless according to the front desk. And someone bangs on the door at around midnight. Also, the trash is your responsibility according to the other front desk. The gentleman was no help, literally. This property hides their trash cans for their personal work use and guests are to walk to the dumpster. Don't use their vending machines, I'm still awaiting the refund from one snack, one week ago... Really, to have my personal property prowled through and stolen. To be mocked and mistreated after I paid to be there. To have to do their jobs, protect myself from them and pay them. Save yourself.

Honestly, it was surprisingly very nice. No bugs, great location, love the check out time, no strange smells, no water problems. Just a great place to stay. Had the best sleep and I stayed here for like 12 days. I will.be staying again. That being said, the room is smaller than you think. Not super small, just smaller than the pictures suggest. The couch is not that comfortable, the table is okay, the AC unit does work but it does not uh blow air inside fast enough I guess? I dont know how to describe it. I had max speed on and it felt like it was on low. BUT the room did consistently get very cold. Never hot. The bed did kind of slump, but I think that was just for my room. It also was not that big of a problem to begin with. I had the best sleep I had at a hotel on that bed.

Honestly, it was surprisingly very nice. No bugs, great location, love the check out time, no strange smells, no water problems. Just a great place to stay. Had the best sleep and I stayed here for like 12 days. I will.be staying again. That being said, the room is smaller than you think. Not super small, just smaller than the pictures suggest. The couch is not that comfortable, the table is okay, the AC unit does work but it does not uh blow air inside fast enough I guess? I dont know how to describe it. I had max speed on and it felt like it was on low. BUT the room did consistently get very cold. Never hot. The bed did kind of slump, but I think that was just for my room. It also was not that big of a problem to begin with. I had the best sleep I had at a hotel on that bed.

I Booked 1st @ InTown Suites Airport, Nacodoches Rd And What I Paid For About The Same Amount Of Days, Ended Up Being HALF Of What They Tried 2 Charge Me, God Almighty Lead Me My New "Consecration Spot, InTown Suites SeaWorld Enjoying Myself Thoroughly Until My New Home Is Ready 4 Move-in Hallelujah Glory 2 God Almighty!!! I'm Disabled & Requested Shower Rails, "Granted". I Think Since Rooms Are Smoke-Free, Outside To Minimize Cigarette Butts Thrown On Ground Around Non Smokers, Ashtrays That Are Seen Around Businesses Is A "Remedy "!!! Thanks 👍😊

Price... But I guess you pay for what you get My room didn't look anything like the picture online you must pay extra for a room that looks like that I was in a room that was old and very outdated carpet was dirty it smelled old they had roaches and I was very uncomfortable AC wasn't cold we had to buy a fan

My room didn't look anything like the picture online you must pay extra for a room that looks like that I was in a room that was old and very outdated carpet was dirty it smelled old they had roaches and I was very uncomfortable AC wasn't cold we had to buy a fan

Clean I like everything about this place

I like everything about this place

Very good

Bad

Rooms were clean

Bad

They cancelled my reservation

Management and staff come to guest rooms at dinner time unannounced. I asked the manager to please call next time and she refused. Rude and inconsiderate management.

I enjoyed my stay. Staff was friendly and helpful.

Not only was the room uncomfortable, unpleasant, and shabby, when I went outside I saw a person walking into a near by room with an ankle monitor. That pushed me right over the edge. No way would I feel safe.

Rooms are well set up. Refrigerator is nice size. Housekeeping was nice. Beds a little hard but ok for the price.

It was the worst hotel stay I have ever done. Bad Wifi, none working stove, Dirty bathroom, drunks in the parking, ladies coming and going all times of the night and finally a peeping Tom thru the window. Only stayed 4 of the 10 nights I paid for. Of course they would not give back a dime on the nights we could not stay. It was not safe. Service, there is none and the office and phones don't answer at night. The Bates Motel was better. This is definitely the hotel from HELL.

We made a reservation and by the time we arrived they had given our room away. We had no place to stay.

The staff wasnt courteous. They micromanaged by demanding my window not be open at all, ever. I had to close it immediately. My key didn't open the laundromat until i remade it. Rooms have carpet but only housekeeping has a vacuum and its offered on Thursdays but for no reason will the guest be alllowed to use it to vacuum their own room. Housekeeping must be allowed entrance to ur room..

conveniently located

Eas quiet

A great experience

The only thing i liked was that its location was close to my school and work. I didnt like that the room had this weired odor. Also the beds were horriable rooms do not look like photo very over priced for the beds you have to sleep in the floor was more comfy than that bed . maids were nice but saw them twice for the month i stayed there.The office ladies seem not to nice at all poor service. One morning at 5:00am someone kept knocking at my door creepy .

My car was broken in and took all my baby's clothes and birth certificate and other personal stuff.

This older hotel was clean and quiet, well worth the cost.

Room was comfortable, worth the stay.

Horrible

Our room was clean and decent. We had a kitchen, 2 beds and a restroom it was enough for us because we hardly stayed in the room while we were there. We didn't have any problems. There staff was nice and friendly. And we were like 20 minutes from downtown. The surroundings of the hotel where quiet!! I would definitely stay again here!!

The management haggled us through the whole stay. We literally left early because the guy told us to stay inside or leave the premises.

Internet never works right and this is one of their main advertising gimmicks price is to high for a week's stay when it lacks comfort no pool no activities for kids no seats outside where to smoke or to just sit outside for a bit . Needs much improvement .. but the maids as maintenance is so friendly and polite

Was satisfied no complaints only a leaky bathroom sink faucet.

stayed 9 days on family vacation. loved the kitchenette. was able to have food and snacks on hand for my kids.

Overall good experience. They were very helpful in fixing my problems. And relocate to new room.

Great place, great location, great price. Questionalable activity in the am from other customers that seemed like regulars.

The room was about what you would expect for the price. The chemical/cleaning product/air freshener smell was a little overwhelming for me, but my family that stayed there didn't complain. The main issues were the office only being open during the times were were out exploring, but they did provide a contact number for us to call outside of those hours. The last night of the stay, both cards to access the room stopped working, so they did need to use to number, and it was a little inconvenient but someone came to let them in.

Experience was average. Bed was old and springy. Room was spacious. Bathroom old. Bed blanket had old stains.

They gave me a filthy room......theres roaches.......theres no water...a broken bed....

I enjoyed my stay, it was quite, good location to every thing.

This property is a joke! First of all the staff is borderline rude and you are never greeted with a smile! They are not accommodating whatsoever and the rooms are ghetto style living. Beds are so uncomfortable, bathroom lights, fan and toilet are super loud! You are given no utensils, pans or even some type of cookware for their room kitchenette. This place is so bad they have cages around their soda and vending machines which don't even work even if you actually wanted to buy something! Low class caliber of people stay as short term tenants that either have broken windows, bumpers falling off their cars. No regard for sanitary as my girlfriend found a used condom and needle right outside the walkway of our room. I really wish I had knowno how bad a place this was and I wouldn't have wasted my time! I spoke to one of the short term renters there and she had informed me there were 2 meth labs that were broken up over the past month! Yes I said meth labs!!! We expressed all of our concerns to so called management and surprise surprise he really could have cared less! Haha what a joke! This place was a big reason we have a poor review of Texas! We couldn't leave fast enough!! Do not book here if you can help it!

Nice staff, fast friendly response to any needs.

The beds are in comfort and the bathroom dirty in special the toilet was black under the sitting area...the cleaning service even is once a week don't clean bathroom and toilets need more inspection no clean good just pass the vacuum but no even change the shields...I have to do buying a new set same with towers and the room have smell because they don't even pass the mop in there.....I don't like...

You do not want to stay at this hotel. Not only do they rudely do random checks in your own room and invade your privacy but they also do not give refunds when you pay cash!

Bed lil uncomfortable