InTown Suites Extended Stay San Antonio TX - Nagodoches Road

Exceptional

Superb

Quiet

Quiet

Roaches and bugs in the bed

Very good

Wouldn't let me check in after hours

Location was good close to many shopping areas and family Roaches, cracked ugly toilet, bed was too small furniture was stained, no pots or pans or any kitchen accessories

Location was good close to many shopping areas and family Roaches, cracked ugly toilet, bed was too small furniture was stained, no pots or pans or any kitchen accessories

The manager robert threw us out cause he said no pets allowed! We had 1 cat, but i took picture of other people there that had dogs and cats sleeping in the windows. So i dont understand what the problem is !!! He was very rude , i advice no one to stay there

He said we couldn't have a pet but there was like 7 other persons staying there they had cats and dogs

They do not provide any kitchenware, cutlery, pots, pans etc. It is not appropriate for a short term (7-30 days) stay where you wish to cook etc unless you purchase your own amenities.

Nothing Infested with cockroaches, smelled like strong marijuana everywhere, no response to complaints, no return calls. I was ignored completely. Contract says pest free and this was not the case. I asked for refund and was ignored. I didn’t stay even one night.

Nothing Infested with cockroaches, smelled like strong marijuana everywhere, no response to complaints, no return calls. I was ignored completely. Contract says pest free and this was not the case. I asked for refund and was ignored. I didn’t stay even one night.

Cockroaches everyday coming out of the sink drain and bathtub shower. Cockroaches on the walls and above the entry door. Lack of weather stripping around entry door letting the smells of the outside come in and other creatures crawling around. Furniture worn down and old. Problem with the internet did not have for 2 days of the 7 days that I stayed there. Got locked out of my room card key stopped working the day before I checked out. Housekeeping only once a week that should explain everything of where not to stay. If there's no other place to stay but other than this hotel I was sleep in my car at a Walmart that's how bad it is. Also noisy neighbors and the main street that it's on is very noisy also. Could have sworn it was a raceway last night with loud mufflers and tires burning out.

A/C is not working properly, cotchorock walking inside of the room all the time even on the bed,ceilings,around M.wave and all over.

J

Pleasant

Exceptional

Exceptional

fairly clean No WiFi or internet connection that I specifically ask for when I booked it.

Nothing

InTown is a low cost extended stay motel that all the comfo

Bad

Nothing i didn't like.

I requested non smoking but all the rooms are smoking my bed was sunk in the middle that was how old it was my back hurt every morning then told i couldn't get refunded the second room smelled worse of cigarette smoke the rug was old I was on third floor and there was a soft spot on the floor between A/C and bed I was very disappointed

The manager is rude about things! But if you have nowhere else to go u cant beat the price the room it self was decent but u cant even walk outside or anything its like a prison not cool if you have kids!

We didnt end up staying. We booked a non smoking room and on arrival were told that it was a smoking hotel. The rook smelled like a dirty ashtray. Expedia was a nightmare to deal with and try to explain what false advertisement was. Both of the sites, expedia and the intown suites lied on their website.

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Homey and comfortable

I checked in on Fri & my partner was at work & couldn’t check in yet. She said to let the on-site guy know. When I walked in, the fire detector was beeping so I called the on-site when my partner arrived. He was not working a mask when he showed up nor did not know what the manager meant to have him check in. He took out the battery, changed then incorrectly, then said it was the actual unit. He brought another smoke alarm, which I sanitized when I did the entire room while to wearing my mask. I also cleaned up as there were some areas that were dirty. On Monday morning, please tell me why the manager bangs on the door. We were asleep & asked her for a second to put on some clothes. She then busts in the door with the dead bolt on just to asks us to check in. Now, keep in mind that this is outside office hours. She also made me sign another paper, which she didn’t give me a copy of. Then, on Wed, during “housekeeping”, they doesn’t take the towels because that costs a fee & didn’t change bedding because, “they can’t if they have personal belongings”, such as my blanket. Since we had already taken out the trash ourselves, nothing was done but the manager still inspected it after? We were accused of throwing cigarettes when the guests smoked other things inside their room & we carried plastic bottle for our butts. They also overcharged us (got refund from bank), & then told us at 10a that checkout was at noon, as we were leaving. Our trash bags were also labeled to inspect?

The property was clean, quiet, and safe. I would stay here again.

Lady at the front desk was horrible and then the lady and supervisor at hotels.com were horrible! They cancelled my reservation!

No amenities had to wash towels with my laundry fresh linen once a week.

Was great as always and I love staying here while I’m in town the upgrade is very nice

We love Debra. Thanks for a great stay. Everything was good. I don't usually do this but thank you