InterContinental San Antonio Riverwalk by IHG

Having to leave early

They did not inform me of the 300 hold until after I gave them my debit card.

Nothing

Nothing

The parking is odd but works. Do not have a tall truck. It is on the river walk but not in what I would call the main part. Hotel nice.

Gorgeous hotel. We were there for an event and the hotel made sure everything went smoothly. There is a coffee shop in the lobby. You MUST try the Butter Pecan Latte! Amazing!

Very good hotel, with excellent bar and coffee shop. Location disappointing, ie on river walk but far from what really happens on the river walk. A/C in the room too cold and virtually impossible to set.

They were very gracious in helping us to find another hotel but we did not get to actually stay at their hotel

I love the deco bar and the lobby area!!

Wow! Primera vez quedándome en este hotel rebasó mis expectativas excelente todo. Definitivamente me volvería a quedar.

Staff was great

Staff was great

From the valet to the front desk customer service was always exceptional. The pool and gym were set apart from other hotels and well maintained. Lighting in the room could be much better for better visibility and would give the room a brighter appeal.

From the valet to the front desk customer service was always exceptional. The pool and gym were set apart from other hotels and well maintained. Lighting in the room could be much better for better visibility and would give the room a brighter appeal.

Great view, nice pool. amenities galore. Helpful staff

Do not be impressed by the fancy name, nothing special. No privacy in the bathroom- surface mount barn sliding door, toilet tissue bar was installed vertical instead horizontal, on the ceiling there is small blinking light that is so disturbing to sleep. Desk receptionist named Israel not so professional ( he may know how to use computer but not wise to speak with customers). We were charged for checking in earlier ( we arrived there around 1 pm and checking was at 4pm), no accommodation in that manner. First time we have been charged for checking in few hours earlier and he told us that the room is ready, l understand if the room is not ready. Thank you very much for intercontinental “no hospitality “, no more.

Nothing to dislike.

Nothing to dislike.

Some of the decor. The hotel staff from valet at arrival to front desk at check in. Checkout the morning after was slightly better.

Some of the decor. The hotel staff from valet at arrival to front desk at check in. Checkout the morning after was slightly better.

I recently stayed at the InterContinental San Antonio and had an outstanding experience. The staff was excellent, consistently warm and attentive, and my room was excellent—comfortable, spotless, and well-appointed. The hotel’s location is ideal, within easy walking distance of the River Walk and plenty of great restaurants. I also enjoyed breakfast at the hotel’s restaurant; the French toast was absolutely awesome and a perfect start to the day. Highly recommended.

The property was clean & super comfortable. The staff were pretty courteous & helpful. I would recommend 10/10

They take making you feel special seriously. The Continental brand hits a home run every time. They all go above and beyond to make you feel welcome and special. I've never stayed at another chain/brand that puts forth such effort so consistently.

Newly renovated and extremely comfortable. While it is on the river walk, it's just outside of the main RW corridor which means it is not overrun with tourists. The entire staff from housekeeping to the front desk were fantastic. You will not be disappointed.

This place was okay, I was unaware of the $150.00 a night security deposits. And the 25.00 a night amenities fees! I book through Expedia so it did not break done all the fees! Over all the hotel was clean! The roof top pool view was weak! The drinks was good! Staff was friendly ! The complimentary amenities was false information! That should be explained better!!

I’ll pass

I’ll pass

Very quiet, upscale hotel. Comfortable bed, we spent our anniversary weekend and really enjoyed ourselves. Short walk to the downtown hotspots. Would stay again!

Anything you may have forgotten this hotel has you covered. Great location. Quiet and convenient. Love this hotel.

Amenity fees didn’t use

Great location loved it

Can’t wait for my next stay.

Very upscale, secluded and quiet

Great Stay!

The hidden fees.

Js went out there for a weekend getaway and really enjoyed it.

Night crew (Fernando, Rosa the whole and team) were great. We had a great time there.

The room lived up to my expectations and the staff insured all my needs were met

Very upscale and comfortable Need to have club Lounge open more during the day/night and have automatic mini bar

Nice room. Very clean. Easy and quick check-in. Wonderful breakfast sandwich. Great location. Valet is a bit pricey but being able to prepay for it was nice so that I could see the total up front.

This place was immaculate will definitely be returning!

After a long day and ready to go to bed, the elevators were down to 1 making many guests wait in line. Once in my room the shampoo bottle did not work.

The breakfast is not free and you have to pay a security deposit for each day you stay there. So it was an additional $150 for each day. I stayed there that was insane to me.

Excellent hotel!!! Ill stay again!!! Everything beautiful and clean. 8 min away from alamo i loved my stay!

The bartender, Josh was an expert and cocktails. And the food at the deco bar was amazing!

Nice hotel

Very clean, staff was amazing and close to many activities. Would stay again

Loved it ...Will stay again for sure

Room was clean, otherwise well stocked - safe, robe, slippers, wine glasses and corkscrew, coffee, etc.

It was such a comfortable experience walking into the room. Good bed, good bath. I love that the AC was not an under the window unit. It was quiet except for some re-ocurring noises in the middle of the night

Excelente

When we walked in to the Intercontinental we decided to stay there immediately. The lobby, the bar, the restaurant and rooms were sparkling. We made use of the gorgeous pool 2 days ina row and even though it was hot, the breeze was amazing as well as the water. Comfortable beds in the room. Complimentary waters every day. But the staff really set it apart! Everyone we came in contact with was so helpful and accommodating. It felt like they really cared and that is rare these days. I would 100% recommend this hotel and I now have a place to stay without disappointment to visit my granddaughter.

Transparency. Would be told one thing, then charged for another.

Great stay! Clean rooms, friendly staff, and excellent service. I would stay again. One thing to note: Hotels.com lists some rooms as having a Riverwalk view, but that can be misleading, as the rooms do not actually overlook the Riverwalk.

There was a fire alarm at 6 p.m. on Saturday, June 27 and I walked down 452 steps as I was on the 21st floor. It turned out to be a false alarm. It occurred again around midday and finally, there was an announcement that it was false over the hotel intercom. I am elderly and suffered with leg cramps for several days after walking down the 542 steps. Also, the pool was closed for a special event over the weekend; Very significantly, there was no bell service available when I check out and therefore, I had to get a cart and put all my luggage on it, haul it to the elevator, get it to check out, and then push it to get my car at the valet. This was very strenuous for someone who is 81 years of age and most unsatisfactory. Diane Finch - Friday, June 26 arrival; check out Tuesday, June 30

I like it

Nice

The Room, the pool the decor, and the staff was very helpful and Friendly. Thanks to Alfredo.

Overall the hotel was good. We were allocated an adjoining room and the sound proofing was unsatisfactory resulting in poor quality sleep for us. I would advise requesting a standard non-adjoining room upon reservation.

Staff was very kind and friendly.

Rooms are very nice, alarms went off in the middle of the night twice and both were false alarms but little communication from hotel. Food is crazy expensive unless you go to the pool. The shop downstairs has limited offerings and closes very early. Only the bars are really open after 8pm on any given night.

I enjoyed everything about the property. The staff are friendly and courteous. The environment is clean and well maintained. I will definitely stay here again and recommend it to others.

After a trip to Riverwalk that night, while sleeping tired, next early morning around 4.30am, Emergency alarm beeping and asking all guests to vacate the rooms immediately and go to stairs. We heard on the floor, Guests started leaving their rooms. We got ready in few minutes to leave and I called the operator if still is emergency, and they said, no it was a false alarm, but they did not make any announcement for it being a false alarm.

Everything was so lovely and nice. Scenery was beautiful. The only thing is they don’t have complimentary breakfast but they do have a restaurant that serves breakfast. But pool was nice and clean and they also have an area where you can just relax and kick your feet up and have a drink.

Great place the staff were very helpful everywhere we went was walking distance. We didn’t have to use our car to go eat the only time we used the car was to visit the aquarium really nice also. The Riverwalk is right beside the hotel so we only had to walk or the hotel has an elevator leads you to the riverwalk Great people.

Queríamos expresar nuestro más sincero agradecimiento por la maravillosa estancia que tuvimos. El personal fue excepcionalmente amable y atento en todo momento, haciendo que nuestra visita fuera muy agradable. Las habitaciones eran realmente hermosas y acogedoras. Sin duda, nos sentimos muy bien atendidos durante toda nuestra estancia. Esperamos poder volver a visitarlos pronto.

All was great but it’s the 2nd time i have stayed and they charge me twice for the room and

100% would recommend this place. It’s beautiful and their food is so fresh. Staff is awesome they always take the time to check in on you.

Helpful staff

Great location. Entire hotel was clean and orderly. Staff all went above and beyond to help make our stay comfortable.

I enjoyed my stay here. It was close to a lot of places so I was able to just walk everywhere instead of getting Uber. I do wished my room had a bathroom fan and microwave or fridge so I wasn’t able to save any of my leftovers when I ate out. Other than those issues, I would still book here again.

It was a great hotel. Very clean and centrally located. The issue I ran into was that my AC in my room wasn’t working even after calling and having the maintenance engineer come to “fix it”. I really wish this wasn’t the case as it was a great hotel, but unfortunately with the AC issue, I wasn’t able to sleep during my stay.

Excellent staff and hotel.

Clean room and amenities. As an Intercontinental is supposed to be. The location is convenient but it is not in the most commercial/crowded part of the river walk. That can be good if you want more calm vs the Hyatt or the Westin. Parking location in the next block for US$30/night + taxes

Everything is as I envision it to be.

The bar was ok but they laid about the bar in the pool area was close all my stay there

Second stay here. 5 stars

Amazing staff, very friendly and great hotel and location.

This is an excellent hotel, lovely rooms and service is great would highly reccomend

Beautiful hotel and excellent rooms! Staff was friendly.

Great stay, first time at this property

Had a wonderful time at Intercontinental hotel. Rooftop bar and pool was a fun! Rooms are very nicely decorated and downtown view was beautiful. Juan at the front desk was friendly and very helpful. We had a wonderful time.

Great place to stay.

The hotel was beautiful and the staff was very friendly. Definitely will be visiting again in the future.

The room was spotless, very clean, and truly felt luxurious. You can tell they pay attention to the details, which made the stay even better. We also loved the hotel restaurant. The food was delicious and the service was just as good. The manager was very attentive and made sure everything was perfect during our visit. This will definitely be my go-to hotel every time I come back to San Antonio. Highly recommended.

Great property however the pool rarely gets sun in March and they don’t have service to the pool, you have to order inside

Ac

Nice hotel but not great location on the Riverwalk. Valet parking was a ridiculous price of $65 per night and the none valet parking option was in a very sketchy garage. Room was nice and clean, restaurant was good for breakfast. Was not a good choice for going to a concert at the Majestic Theater, walking late at night back to hotel was not safe.

Clean room! Very

It was overall great will definitely be back !!

Friendly staff.

great place

Great location and nice veiws from the upper levels. Would definitely visit this hotel again.

The room is outstanding and the beds are super comfortable.

Nice

Nice hotel, location and amenities

Everything was Nice

The was clean, staff very helpful and over all amenities.

Brand new, beautifully decorated. However 'free breakfast' and compulsory 'amenity fee' utilization requires taxes and gratuities

Clean, comfortable room. Very friendly helpful staff and nice bar

Clean room and nice people.

Excellent place to stay at

Location near the River Walk

Great bar and restaurant. Small/med side king room but all refurbished and plush bedding and pillows. Very clean. Easy direct access to River Walk.

The check in was lacking in communication and professionalism. We had to get a manager involved even though we had a confirmation number. We extended the stay for Sunday night through Hotels.com and the Office said there was nothing on file. They charged our guest $$$ for one night. They even tried to charge for 2 nights. We will be disputing this charge. This was the worst experience to date. The front desk was inexperienced and unprepared.

Staff was very helpful and friendly. Rooms were very clean.

There was trash left on drawers

GrI at experience. Staff was very helpful and room was very clean

Comfortable room. Easy to walk to the Alamo and the Riverwalk.

Everything was perfect we did have a little inconvenience with the fridge but it's okay. We had a wonderful stay very convenient to walking everywhere and very close to the river walk.

Best ever

My stay here was perfect! I stayed with family and my dog. The highlights were the professional, friendly staff, clean modern rooms, and the location was perfect!

Courteous front desk staff. Extremely clean room, hallways, lobby - entire building. Lovely breakfast.

Room spotless staff strictly average. Poor reception service overcrowded.Valet parking under pressure due to event

Love this hotel !

The room was clean and well maintained. We enjoyed our stay and would recommend others to stay here as well. The valet service was hassle-free and worth the additional cost.

Room was very clean. Wall unit was blowing cool air, even with thermostat turned up. Staff were very nice and accommodating.

Beautiful property nice and clean and excellent beyond my expectation will definitely recommend

The room and the overall property was well maintained and very clean. Staff was very professional and extremely courteous. I like this area because it was very quiet.

Very nice hotel