Hyatt Regency San Antonio Riverwalk

Exceptional

Great location and friendly and helpful staff. Paying for parking.

Superb

The lobby and bar were the best

Close to Alamo. Walking distance to Alamodome. Right on Riverwalk. We stay here every time we go to San Antonio and we love it. Always clean. Valet is quick. Staff helpful and courteous. Thank you!

Very good

The only issue I noticed was with the shower temperature. The warm water would occasionally turn cold without warning, then return to a comfortable temperature after a while. I’m not sure if this was related to other guests using their bathrooms or flushing toilets, but it was a bit inconvenient. Overall, we enjoyed our stay, the hotel staff were nice and welcoming and we appreciated the hotel’s cleanliness and convenient location.

Our room was clean and comfortable. Staff was friendly and helpful.

We loved it. Staff was awesome.

Direct acess to riverwalk. Nice room. Bar & restaurant. Coffee/convinience store. Breakfast was 20-30 dollars. The water temp changes by about 50 degrees every 90-120 seconds which was unpleasant and could be dangerous to a child.

Loved Everything

Exceptional

The hotel was at a great location and easy to access everything. The shower wasn't clean when we went and when the housekeeping came the 2nd day they only made the bed did not clean the shower or take out trash.

Came for family weekend to visit our daughter. Great location close to the sites, as well as freeway to get to west side, Boerne area, and hiking in the Hill Country.

Great Location Fabulous staff The vale parking was too exspensive.

Superb

The hotel was clean and the staff was amazing.

Check-in was at 4, and the room wasn't ready. We were moved to another room, credited to our account, and then charged right back for “amenity fees,” which were mentioned on the booking. Got a new room, and the TV didn't work, and somehow, when we called the desk to complain, our original room became avalible

Exceptional

It is on the river in close walking distance to everything we wanted to do. Everything was great

We enjoyed our stay :) everything was perfect.

It was hard to park my vehicle. And vale turned us down they couldn't help us out ihad to find a public parki where i had to pay out of pocket

Location location location Very High cost for parking

Location location location Very High cost for parking

Loved the hotel. Would stay here again in a heartbeat

Parking for big vehicles was a hassle

The place was beautiful and everyone working there was helpful. We have often stayed in other places in San Antonio and one amenity that draws us to the other places is the free breakfast. At other places we have even been given free drinks and snacks which even though was just a small token it went a long way, especially the breakfast. We paid twice as much for the room and parking was a bit more and we had no microwave in our room. The little tokens go a long way in comparison to very nice room with a great view because we basically spent a few minutes looking out window and a few hours sleeping in room.

Passable

I liked that it was right in the middle of the city- walking distance to so many things along the riverwalk. I walked from the hotel to the pearl and it was lovely!! It’s across the street from the Alamo. The bed is awful- way too soft. I had to sleep on top of pillows in order for my back to sort of be straight. The food is also awful. I thought the Hyatt was supposed to have good food? They also didn’t know anything about the activities- I would ask and they would hand me a pamphlet- I also asked 4 different employees about the river boat parade for day of the dead and got different answers- one person said the boardwalk would be closed. It wasn’t.

I liked that it was right in the middle of the city- walking distance to so many things along the riverwalk. I walked from the hotel to the pearl and it was lovely!! It’s across the street from the Alamo. The bed is awful- way too soft. I had to sleep on top of pillows in order for my back to sort of be straight. The food is also awful. I thought the Hyatt was supposed to have good food? They also didn’t know anything about the activities- I would ask and they would hand me a pamphlet- I also asked 4 different employees about the river boat parade for day of the dead and got different answers- one person said the boardwalk would be closed. It wasn’t.

Excellent location with access to the river walk within the hotel lobby by a sort elevator down, rooms were very spacious and clean. We used the valet parking which was excellent with amazing service from the staff with it being our first time in using valet parking.

Muy bien 🆗

Everything was great… the only issue was the pillows were flat… other than that it was a great hotel!!!

Very good

The location is amazing. Wonderful staff too.

Passable

The property overall was great. I just didn’t like the fact of booking my hotel room in advance and getting to the property only to be told that my room wasn’t ready or wasn’t available. I paid for a king suite for me and my wife and was given a double it was our 25th wedding anniversary and I wanted everything to go off without a hitch. I guess wanting one thing and it actually happening are two totally different things. FYI, I know this is about the Hyatt, but stay away from the inside of Landry’s. Our waiter was rude brought our food out in his hands as opposed to being on a tray didn’t even get his name again I wanted everything to go off without a hitch so I kind of let things slide that I probably shouldn’t have. The outside staff seemed very polite but the inside I don’t know who this guy was, but he was horrible. I didn’t want to be the person going viral for going off so we paid for our food and left. They were very expensive meals might I add and I was very very, very, very disappointed. I think out of the whole trip this was the part that I was most excited about to finally take my wife to Landry’s and was let down.

This is our favorite hotel to stay when we go to the Riverwalk

This is our go to every time

Nice stay

We had a wonderful stay at the Hyatt Regency San Antonio Riverwalk! The staff was very helpful and responsive throughout our visit. The location could not have been better — you simply take an elevator down to the River Walk, which made exploring so easy. We used the swimming pool twice. It was on the smaller side and got a bit crowded at times, but it met our needs just fine. We ate at the restaurant three times. The breakfast buffet was a bit pricey (about $100 for our family of three), but there was lots of variety, including gluten-free muffins. Parking was convenient, right across the street. The beds were comfy, and we were able to connect the TV to Netflix, which was a nice touch for downtime. Overall, a very positive experience — we'd happily stay here again.

The hotel lobby was good. But the rooms were dated. The location was amazing

Staff was very nice

The only disappointment was the high cost of the valet parking

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We were thrilled with everything including valet parking, front desk help, the food in the restaurant, and the access to the river front. Our room was very clean and comfortable.

Valet is always extremely packed and delayed other than that it was beautiful

All good

Waited over an hour for a room. Finally got r

I have stayed in this hotel several times and have never had an issue with anything. Staff is helpful, and i enjoy every time i stay here.

Love to stay when my family have vacation time

Could have been better.

But clarity on buffet breakfast was not provided, needed up paying more

Bathrooms were kinda dirty and there’s zero room service. Tried calling them so many times and no one answered

excellent location..food was great

We had a great time. We will definitely stay there again

Staff was friendly and very helpful!

Great experience. Will book again.

Everything at the hotel was great. The room was clean. The staff were friendly.

Loved it, specially it was next to the river walk

There is a large fan outside the room that runs constantly; the excessive noise disturbs guests' rest, and the placement of a temporary fan detracts from the overall appearance of the corridor. I hope the hotel can resolve this issue as soon as possible.

Everything was delicious and people were friendly will bevbscy

It was so so TBH. For the $ a room costs, it's not that nice at all. Rooms are bland and boring. I've stayed in nicer rooms at Holiday Inn LOL. On my thing that I could say was great was the Staff...

Habitaciones muy bonitas, limpiar y la ubicación del hotel es muy buen, en general todo muy bien, sin duda regresaremos..!!

All the folks, from the valet to the security at door to the front desk, everyone was very helpful and professional.

Great central location, and we loved the pool.

A bit crowded that weekend and sometimes a long wait for the elevators, which were all jam packed.

Clean room

Great location for the River Walk and Alamo, and the conference centre (short walk). Great facilities - particularly loved the on site coffee shop and grab and go in the lobby! Would stay again.

Always perfect and my family enjoy good vacation

The problem was valet parking. We waited 40 minutes to get to the door when checking in, and waited just under an hour for our car when checking out. Those waits are not worth it. Dreadful!!

The Hotel is Beautiful and it is right next to a popular area on the Riverwalk.

Everything was great but my next door neighbors kept me up all night going in and out the bedroom and slamming doors in the middle of the night , didn’t want to cause a scene so I put on some headphones

Room where very clean staff were really nice and helpful a lot things to do around that area would really recommend it definitely going back next trip

We highly recommend.

Great hotel in a great location. However, Wifi didn’t connect, and parking is very expensive. Otherwise all good!

Log jam with check in due to valet delays

It was very hot in july

The property was convenient to Riverwalk. Clean, great entertainment

Pool was very nice on the roof either shade. Beautiful hotel and the location is fantastic. Helpful tip- you can self park in the parkade across the street from the hotel.

And also we had t wait for someone to bring a fan to us we had it set at 66 and it never once went below 70 the whole weekend.

Super nice staff. Great location in San Antonio.

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Clean room. Staff is attentive and helpful.

Room was very clean staff was excellent bartender remembered us from last time we were there.

they will charge extra fees

Overall awesome hotel, second time staying there and i will stay there again

Check in and out was super easy. Staff was exemplary. Room was clean and the temperature was adjustable. The roof top pool was an added bonus.

Love the place. Very convenient. Staff was nice and friendly. I will definitely go back.

I love Hyatt properties, we always use as we travel (we travel a lot). This experience has made me re-think that choice.

Great location for my convention.

Overall okay 2 night stay, the room was clean and housekeeping team was great, check in was not the most helpful or attentive. The shower seemed to not work properly and the mini fridge as had problems.

Fantastic hotel, great location, very comfortable and clean. Only ding is that you can't connect your external device to the room TV's HDMI port.

It was nice, I would love to go back.

Property needs to update the rooms.

Great hotel and staff

My wife and I plan to make this hotel our new go to place to stay when we come to San Antonio again.

When I checked the whole process was great. We had another couple with us who checked in separately. When I checked in the desk agent noticed it was my birthday and she told me she would send up a bottle of wine, which I did not get. The other couple that was with us were celebrating a 10 year anniversary and they were told something special would be done, nothing was done for them either. They made us feel special at check in but forgot about afterwards.

The sheets were stained and there were left over rose petals in our room I’m assuming from guests who last stayed there. So if you’re looking for clean it’s possible it won’t be there.

Enjoyed my stay, everything was wonderful

Very friendly & helpful staff from Corina and Blanca at the Front desk to Jesus in Maintenance ( which we didn’t need— I just didn’t know how to use something). I have never had such an easy time getting around a hotel or around a major downtown area and it was definitely a team effort that allowed that to happen. I love that this hotel is centrally located. You just step out of the building and can walk around to so many landmarks.

Great Location at Riverwalk. Hotel was beautiful & clean. In the middle of everything. Shops, amazing places to eat. Hotel breakfasts was absolutely amazing. Best tasting breakfast on the my whole trip.

All around fabulous and great location . You can walk to everything!!

Great place

Clean rooms,

La atención estuvo perfecta, el ambiente es fresco.

The valet staff was excellent and very helpful in getting me setup. The front desk staff answered all of my questions with a smile

It was on Riverwalk. Beautiful location, go right out the back doors and step into a different world. Hotel absolutely gorgeous with the best staff.

Excelente ubicación para conocer el centro de la ciudad

I enjoyed my stay. It was close to a lot of restaurants and things to do.

Very

Great location to stay with all the nearby attractions.

Great hotel and location

Nice hotel with good view of the Alamo and downtown

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We had a great stay at the Hyatt Regency San Antonio River Walk. The hotel was nicely appointed, the rooms were clean and comfortable, and the staff was friendly and welcoming throughout our visit. One of the best features is the direct access to the River Walk and the Alamo, making it incredibly convenient to enjoy the restaurants, shops, and attractions nearby. Overall, a great location and a very enjoyable stay. Would definitely recommend!

Great place and location the only knock I have is there wasn’t a refrigerator in the room

Second we were given a dirty room but reassign a new room with a $50 bar credit which was good but than this deleted my late check out request without us knowing and I had to waste over 30mins getting them to honor the request. They also assign my brothers valet ticket to another person and they had to waste over 30 mins fix it which put us late for everything we wanted to do. We Will never stay at this chaotic disorganized hotel again.

N/a all is well have entertainment for both crowds

Amenities, lots of choices for food options