Hyatt Regency Hill Country Resort and Villas

Despite paying in advance for our stay, the hotel required us to pay a daily resort fee of $60. Additionally, we were charged a $25 self-parking fee each day, even though we were guests at the hotel. If I had known that staying at the hotel would incur these extra charges, I would have chosen a different hotel in town instead.

Loved our overall stay! We did go to see the new lagoon and were a little disappointed to know that is it was limited for swimming. Everything else was great!

90% white 10% black… lagoon closed at 7 due to no staff. Paid too much for that for it not to be open when they supposed to close at 9.

Exceptional

Our family loves it here that’s why we always come back and we get treated with the best service

We love this place! Have visited several times. Lobby bar staff are absolutely fantastic!! Love the feel of “at home” as soon as on property. Don’t allow children into Charlie’s- kids don’t belong in a bar. Give adults one place without kids on the property.

We absolutely loved our stay at your property and will definitely visit again. My daughter enjoyed the beach, paddleboarding, and the lazy river. We also loved making s'mores each night and appreciated not needing to leave the resort for entertainment. Thank you for a wonderful experience.

Exceptional

Superb

Overall, the stay was good, except for restaurants where literally a small child rode their bicycle into the Springhouse Cafe (with his mom). I cannot believe they did not stop it because he almost ran over two old people. Antlers, which is a high-end steakhouse had loud children that were climbing in the booth which made it hard to hear but the food was excellent. The pool was excellent as always, and the food was very good.

The breakfast buffet is outstanding. We loved the new lagoon and associated facitilies. We love the nightly s'mores. We love all of the scheduled activities. The pre-mixed drinks at the River Bar on the lazy river were awful.

Relaxing

We had a fun time and the room was very clean

Very good

The room was clean and I liked the decor. The grounds were lovely! I love all the trees and shade. The staff at check in were so kind and helpful. Our dinner at Antler lodge was amazing. We want to come back next year!

Everything was amazing nice employees clean rooms .

Exceptional

Exceptional

We have 3 kids ages 6-1 and everyone had a wonderful time. We have made this a yearly trip for our family! See ya next time!

Be ready for your kids to have a blast and extend your stay.

We like what it was once! It was actual luxury for years. The beds and pillows where premium mattress was a hand-tufted bed made of natural materials like horsehair, fine cotton, and feathers and the floors in rooms were carpet. We started in 2014, long term happiness once was year after year. Over the 12 years there marketing to different types of life styles some good some bad. Now it has a faux luxury all the way to the food. Yes they serve some tenderloin its just the cheaper tenderloin and you can tell. It was a time that you were willing to spend $ because they made you feel special. Now it is almost like you can taste the frozen. Biggest issue was our room lacked a solid air conditioning. The manager sent up fans and his engineer told us our room would be comped for the night, a $500 room. When asked if he could do more for us a day later we said no, thinking the prior offer was more than enough. Today, We found out he only refunded $100.00. Note to all if they tell you something get it in writing. They didn't keep their word.

Staff was attentive and we loved all the scheduled activities

Exceptional

This was our first time visiting this property and we found the staff to be super helpful, especially regarding dietary restrictions. The dining buffet is also a bargain for anyone under 12 as you just pay your age! For poolside, there also seemed to be plenty of lounger - finding shade was the only tricky part. We would definitely go back!

Don't like the water was to duty.

The family centered entertainment. Easy to take the family to and not even have to leave the hotel. Expensive. Worth it, but expensive.

A lot of shade trees along the lazy river. Comfortable bed. The lazy river had an extreme lack of seating. We went early in the morning and all the seats were already taken up. In the afternoon all of the tubes were taken. Not equipped at all to handle the amount of people there. Antlers restaurant was very much overpriced for what we got. The sink and shower drains were slow.

We got there at 4PM for check in, but our room was not ready. Fine, we can wait around. I checked again at 5PM, still not ready. Finally got a text at 6PM stating the room was ready, they blamed housekeeping. We ended up getting a credit for $125 for the wait time, that doesn’t even cover the overnight parking $25/day or resort fee $60/day. We stayed 4 nights and used the pool 2 times. We didn’t even use the pool the first night there because we were so tired from the drive and the wait time. Overall, the lazy river was OK. Staff was nice. The hotel was convenient to the areas we were visiting.

We were pretty disappointed. We did t get adjoining room like we booked. Every single thing on property cost extra, even though the website made it seem like many things were included in the resort fee. The lagoon was SEVERELY lacking. You can’t swim because the water is super shallow and the roped off area was tiny. And the overpriced paddle board and kayaking was a joke. It’s 35 dollars per person per hour and you have a very small area to do it in and you have to wear a life jacket. The lazy river was great until you get to a shallow area that you have to scoot yourself across. Our expensive googles and snorkels were stolen off a beach chair. There were several small kids in the adult only pool and hot tub area. And when we tried to go to the lagoon at 8:30 just to lay on the “beach” and relax. They had closed it down early. It was supposed to close at 10:00 pm. They ran out of everything very quickly and there wasn’t enough staff on the grounds. And they kept charging random hidden charges daily. I do not recommend this place and we will never go back.

Exceptional

The rooms are beautiful and comfortable. The lazy river was a blast, and shaded so even in the texas sun it was bearable to be out all day. Movie on the lawn and smores are always fun! I noticed since our last trip they now charge for parking and to rent a bike....the "beach" which was new since our last trip and was highly disappointing. 90% of the pool is blocked off for kayak and paddle boarding which is a separate fee.

It was a beautiful property with lots of things to do.

The new lagoon is wonderful

The resort is work with the money you pay. Very nice place for kid. They have a lot of active for kid too. I love to stay there and enjoy the pool or lazy river. I think they not enough staff to clean. So the room not perfect clean . And the check in times late when i was there on Friday of July

We knew it was a family location, but wish there were more 18 and up adult only options for restaurants, or at least no kids under 18 past 9pm. Babies in the sportsbar till 11pm was a bit much.

Wel love this place and can’t say enough great things about it. This was not our first time here with our kids. Do yourself a favor, upgrade to a patio room with pool view. You can slide out your french doors right in to the lazy river, surfing, pools etc. it saves you so much time and walking and 100% worth it. This is the best resort in San Antonio.

Beautiful property ! We had a great time

Great place to stay and have fun.

Great and very kind workers! Will be back! You do have to pay to park each day and it is $60 a day for hotel fees.

Exceptional

It was family friendly, had everything you would need at a resort. The lazy river was fun, the lounge pool was exceptional and the room was beautiful. The services onsite had several restaurant options, and all were delicious in their own. Staff was absolutely amazing! No complaints

It was family friendly, had everything you would need at a resort. The lazy river was fun, the lounge pool was exceptional and the room was beautiful. The services onsite had several restaurant options, and all were delicious in their own. Staff was absolutely amazing! No complaints

Having a 500.00 hold on top of a 150.00 damage hold

The property is amazing for families, from popsicles to pop up games of kickball - they do so much more than just offering great pools

It was overly family friendly. There were not enough amenities, restaurants/bars for couples to escape the chaos of unwatched children.

Lots for the grandkids and us old folks to do. Amazing 4th of July fireworks. The only thing that needs to improve is a larger swim area in the lagoon.

Great place! I will be back.

Would visit again every year

Only one elevator worked and it took forever. AC in room didn’t cool property

Relaxing calming atmosphere.great activities throughout the day to keep the kids having fun .

We had not stayed here for quite some time. Found the property in good condition. The new Lagoon is a nice addition. The food was mostly good…exception being one dish at Charlie’s Long Bar. I understand that prices for travel have gone up BUT seems quite expensive for family travel.

very friendly hosting

We have tried all of the area resorts multiple times - this is without hesitation our favourite.

Great place for family fun!! Friendly staff! *****

Amazing place for a family vacation, would book again.

Helpful and friendly staff. Property was well maintained. New lagoon is a hit!

Everything was Great! The place is so well maintained and the staff are awesome

Restaurant was great great waitstaff unhappy with room because requested patio balcony didn’t get

Gorgeous place and jacob at the desk sang happy birthday to my wife upon check in! Beautiful stay!

From the moment we arrived at the Hyatt, the staff greeted us with genuine warmth and helpfulness that continued throughout our entire stay. The customer service here is outstanding—friendly, attentive, and proactive in a way that made us feel truly welcome and cared for. It was such a refreshing change after our disappointing experience at the JW, where the friendliness and overall service fell far short of what we expected. The resort itself is beautiful, with a relaxed Hill Country vibe, spacious and comfortable rooms, and fantastic amenities. We loved the pools, lazy river, and the peaceful grounds—everything felt well-maintained and inviting. Whether you're here for relaxation or family fun, this place delivers. We left much happier than when we arrived, and we’d happily return (and recommend the Hyatt over the other option in the area). Thank you to the entire team for turning our trip around!

Overall, it is an excellent property. It is a no-brainer to stay here especially if you have kids. We would gladly recommend this to anyone, amd would love to come back here!

Found the are very dark tho, not enough light around but very nice full of trees.

Everything was amazing!

Great place to stay!! Extremely family friendly!

It was a beautiful place, cant wait to go back

Overall a great stay. Only had an issue with the AC cooling but staff fixed this the same evening.

Awesome property

Pool was ok

Everything was great

Felt like a vacation. It was perfect

Yes everything was perfect.

We always enjoy our stay at the Hyatt Regency Hill Country Resort. I love that they are pet friendly, go above and beyond with a little welcome baggie for our dog, the grounds are beautiful and we enjoyed walking the trails and property grounds. The option to have room service was amazing, the food was delicious, my services at the spa were delightful and the staff was so kind in all the departments. We look forward to a return trip soon.

Amazing hotel! Great service! Very relaxing and peaceful. Perfect for kids of all ages.

Amazing amenities, totally worth every dollar. My kids, husband, and I had a blast. They have everything you never need to leave the property! I also visited the spa before I left 10/10. The customer service is top tier.

Spacious , quiet and service was good

All areas were clean. The staff was extra helpful and very pleasant.

All the service!!

From the begin to the end of the entrance, customer service, clean room and all. The price little high

Beautiful resort!

Great resort .Lots for kids to do and great for adults .Wonderful place to do a staycation since we live here .Nice room with porch .Very pet friendly resort .Restaurant even has a doggie menu !

The lazy river is a lot of fun. It was cold when we got there but we floated around the lazy river anyways. Nice place.

The room and the entire hotel was spotless! This is a perfect resort to rest, relax, and take laps around the lazy river.

The staff should learn a little bit more about each other’s function. A basic question such as the opening and closing time of another amenities should not need to require a transfer.

This place is the best resort I have been to. Every year it gets better and added amenities.

Loved the staff so sweet and helpful

Antonio - bartender was professional and attentive! Bravo - thank you

Clean, safe, family friendly!!!

Great stay

It was amazing location, quiet and beautiful

Fist time staying at this property and we plan to come back. Great amenities, quiet and clean resort. Didn’t feel like we were in San Antonio.

Good experience

Super clean and nice property! I would gladly stay here again!

We love it!!!

Love this resort!!!!

This is a nice hotel, but keep in mind it is designed for young kids... I'd say 10 and younger.

Very nice property overall.

First time to visit Hyatt Hill Country. Resort was beautiful. From the grounds to the rooms. Staff was polite and helpful. Really enjoyed the stay.

Helpful and friendly staff!

A great property! We enjoyed all of the amenities and all of the staff were top notch! However we did not get a good nights sleep neither of the 2 nights stay. The bed slept very hot, like sleeping on plastic and the pillows were awful, regret not taking our own. Hate leaving a negative review, but for a resort I expected a more posh bed and restful nights sleep.

Nice property. More dining options would be nice. They only put two bottles of water in the room each day. Charging $25 per day to self park is a bit excessive for a hotel connected to a golf course. Stayed because a family member was in a local hospital. Lots of hotels do it now, but the separate resort fee should just be built into pricing - what legitimate point is there in doing this?

Went as an end of summer staycation with the kids and baby. The room was great and comfy. They also brought in and set up a crib for the baby! We all had a great time.

family friendly, safe and clean property

Very relaxing environment. Dining and shopping are very convenient, and the staff are all friendly and helpful. Overall a great place for the family. They probably need to add a few more slides or play areas for the kids. The lazy river can get a little busy….

great stay good for family and enjoyed the lazy river. watch out for the fees, parking and resort fees add up quick. overall nice stay

Love this place been coming here for about ten years

Great place for the price

A wonderful escape from the outside world. The grounds are immaculate, and you would never know that you are within a large metropolitan area. I look forward to returning as soon as possible!

Excellent and beautiful. Loved it!

A mis hijos les

Amazing mini vacay with the family right before school starts! Everything was amazing! Service was Wonderful! We will be Back !

The rooms are great, i frequently stay in this hotel, but this time rooms were not as clean as they have been.

Not handicapper friendly. Too many little things wrong that individually are not that bad but as a group they keep the resort from being a top notch facility.

Very peaceful!!! Staff was very friendly and the hotel has been remodeled excellently!!!!!!

When on the property, you get the feeling like you’re not in the city limits of San Antonio. You feel like you are out in the “country”.

Cons: breakfast buffet was overpriced imo. Wouldn’t recommend eating there unless it’s convenient.

Very nice resorte

Pretty but terrible food options. Lazy river and pools are smaller than other properties. Staff at check in was super rude and judgy because I booked in Expedia. The bartenders were nice but that really was about it.

We love it!!!

Stay was pleasant, hospitality was great, we were taken care by Vic at the adult pool and also at the Charlie’s long bar. Throughout the night the check ins were on point along with our beverages through the night. Staff was great and was always acknowledged. Repeat business years to come, love it here.

great for kids